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The Reef Playacar

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The Reef Playacar
The Reef Playacar
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3,695 Reviews from our TripAdvisor Community

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There are newer reviews for The Reef Playacar
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Showing 2,346: English reviews
Dallas, TX
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 16, 2009

The look of the hotel on approach it was definitely inviting. We walked up to the hotel at 10PM to the sound of laughter coming from the upstairs bar and a beautiful main lobby. The service from mostly everyone in the hotel was on par with what you would expect, nothing extraordinary, just doing their jobs. Be we were wowed... More 

Helpful?
1 Thank dnr007
texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 29, 2009

We traveled to The Reef for our wedding w/ a group of 40+ people in April. Although some of the staff was nice and hospitable, that couldn't make up for how many in our group became ill. Over half of our large party! The Reef Playacar is a beautiful and charming place, but simply cannot ignore this health hazard any... More 

Helpful?
Thank boheme01
Illinois
1 review
3 of 5 stars Reviewed July 27, 2009

My husband and I just returned from our stay at the Reef Playacar. We were traveling as a part of a larger group of 9 with the purpose of attending a wedding at the Reef for my brother-in-law. As far as sickness is concerned, no one in our group of 9 people got sick during our stay. My husband and... More 

Helpful?
Thank Hobbit10
mexico
1 review
3 of 5 stars Reviewed July 27, 2009

We took the trip after we read all the horrible reviews of other people and we were very frightened, but we had a great time. The rooms are spacious and clean, the hotel surroundings are very nice and clean. The beach clean the only bad thing is that the people that offers sea tours parks the boats on the beach... More 

Helpful?
Thank emassaayala
Johnstown, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 18, 2009

I am sitting in the lobby as I write this review. I, myself, became ill from the food. I can't say what the cause was but I am thinking it was the way the food was prepared. Having said that, the resort is beautiful. The beach is great. I did spend a few afternoons at the swim up bar, not... More 

Helpful?
1 Thank Tony V
Nottingham
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 11, 2009

It seems as though the reef club hasnt learned any lessons in nearly a year. In august 2008, we stayed at the hotel and become violently ill with sickness, diarrheoa and stomach cramps, which lasted for a month when we came home. Yes, a month! After reading these reviews, i am appauled that this is still going on. Upon our... More 

Helpful?
1 Thank Redtony62
Burnaby, C.-B.
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 9, 2009

My husband and I went to Playa del Carmen for the 5th time. We went with some friends who had booked the Reef Playacar for 2 weeks. We were not able to book the Reef Playacar for the first week so we booked the first week at another hotel call the LunaSol. What at a GREAT place that was. We... More 

Helpful?
1 Thank CoquetteBurnaby
witesandybeach, The Management at The Reef Playacar, responded to this review

Thank you for taking the time to fill out this review. Evaluations are very useful for us because we are continuously trying to improve our service and reviews provide important tips on what needs to be updated. We are sorry to discover that your stay with us was not as satisfying as expected. We would like to apologize and assure... More 

chicago
1 review
5 of 5 stars Reviewed July 7, 2009

I've stayed at the Reef Club twice. Once in November 2004, and again in Jan 2007. I absolutely loved it. The atmousphere is gorgeous, there are beautiful flowers and vines everywhere, and our hotel room view and balcony were so beautiful. The scenery really made our pictures turn out great. There are also cute little lizards out and about every... More 

Helpful?
Thank beachl0verr247
Colorado
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 6, 2009

After reading the reviews you will find a common theme. My wife and I stayed here for a short two day trip and never left the resort. We both became very sick the first night we got there and barely made it back home to receive medical attention. The food was horrible the sanitation was appalling. The concierge ( Brandon... More 

Helpful?
3 Thank DocRob88
texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 5, 2009

We just returned from staying at The Reef Playacar. Where do I start, this is my 6th trip to Playa De Carmen. We arrived at the Reef with a surprise that my Wife and I have to get a room with 2 double beds instead of the king sized bed we had requested. We went to eat some dinner and... More 

Helpful?
3 Thank rob252525
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Beachfront
  • Free Breakfast
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Free Breakfast
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
This boutique style all-inclusive resort is located on a beautiful white sandy beach just steps away from the famous 5th Avenue in Playa del Carmen, Riviera Maya, Mexico. The hotel offers all food and domestic drinks, 1 buffet restaurant, 2 a la carte restaurants, Italian & Gourmet($), snack bar, ice cream parlor, various bars including a swim up bar, 2 pools, kids club, daily activities & nightly entertainment. ... more   less 

Additional Information about The Reef Playacar

Address: Paseo Xaman-Ha, Ret. Sayil s/n | Fracc. Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $164 - $425 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Reef Playacar 3.5*
Number of rooms: 196
Reservation Options:
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Also Known As:
Reef Playacar Hotel Playa Del Carmen
Reef Club Playacar
Reef Playacar Mexico
Reef Playacar Playa Del Carmen
The Reef Playacar Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#46 Top resorts Hotel in Playa del Carmen
#53 Spa Hotel in Playa del Carmen
#60 On the Beach Hotel in Playa del Carmen
#64 Family Hotel in Playa del Carmen
#82 Romantic Hotel in Playa del Carmen
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