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The Reef Playacar

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The Reef Playacar
The Reef Playacar
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3,474 Reviews from our TripAdvisor Community

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Showing 2,267: English reviews
West Caldwell, New Jersey
1 review
4 of 5 stars Reviewed yesterday NEW

I liked the rooms but the beds are small even though they claim they are full size or queen size. The pool bar should have more premium drinks. The service is very good, friendly and accommodating. More entertainment for children that are 11 and older. More TVs.

Review collected in partnership with this hotel

Helpful?
Thank 339lillies
St-Jacques
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Beautiful beach, nice people, nice food. We will be back. We where there 2 weeks in April 2016. Paulino at the buffet was our sunshine in the morning. The A La Carte where good and easy to go to. We enjoyed our Supreme room.

Helpful?
Thank oliverangel
TheReefResorts, Director General at The Reef Playacar, responded to this review

Dear oliverangel, It is a pleasure to read such a wonderful review, we are proud to hear that you keep a beautiful memory of your recent vacation at our hotel, you can rest assured we will share your kind words with our entire team and management. We also appreciate the time you invested and the fact that you remembered the... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

This hotel is amazing. All inclusive. everyone is so friendly and the service is excellent. Rooms are amazing. Clean and comfortable. Right on the beach in a gated community. I have been there twice now and have plans to go back again.

Helpful?
Thank Beanasaunt
TheReefResorts, Director General at The Reef Playacar, responded to this review

Dear Beanasaunt, Thank you for the trust you gave us for choosing our hotel once again as your holiday destination. We were very happy to welcome you here again and to provide you the courteous service you deserve. We are glad to read that you were provided with our courteous, outstanding service. Our staff is highly committed to excellence and... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

From the minute we were picked up at the airport by our own driver in a Mercedes (sent by hotel), to the time we stepped into the lobby of the hotel (greeted with mimosas) it felt like I was in a dream! Everyone was so friendly, the whole atmosphere is super chill, relaxed. A total Zen experience, with the smell... More 

Helpful?
2 Thank Sandra A
TheReefResorts, Director General at The Reef Playacar, responded to this review

Dear Sandra A, It is a pleasure to read such a wonderful review, we are proud to hear that you keep a beautiful memory of your recent vacation at our hotel, you can rest assured we will share your kind words with our entire team and management. We are glad to read that you were provided with our courteous, outstanding... More 

Los Fresnos, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The hotel is beautiful, the beach takes your breath away! Staff is very friendly. Onsite restaurants and food served worked for everyone! We looked forward to dressing for dinner! But, also enjoyed that we didn't have too. I totally loved the quite comfort of Nico's bar and private beach! Recommend to everyone, we still can't stop talking about it and... More 

Review collected in partnership with this hotel

Helpful?
2 Thank aramburo13
TheReefResorts, Director General at The Reef Playacar, responded to this review

Dear aramburo13, Thank you for letting us know about your wonderful experience at our hotel. We must say we cannot express enough our satisfaction about the positive experience and sensational time you mention to have spent in our property. Please rest assured that your feedback has been displayed in the hotel for all our staff to see. Our employees will... More 

2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Pros: 1. Beach is nice. Clear water, nice sand, plenty of space. Lots of options for water sports. 2. Drinks were good at all of the bars I tried (pool bar, bar chiquita, nico's) 3. Setting is nice with lots of lush plants and trees, as well as birds and little animals. A few resident cute cats on the property... More 

Helpful?
3 Thank Aguilas1928
Oakhurst, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My husband and I absolutely loved our 8 day stay at the Reef. The hotel is not on a mayor hotel strip and therefore very private and peaceful. The staff and food were outstanding. The design of the hotel grounds are absolutely stunning. Everything is kept very natural. We felt like living in a Mexican jungle the entire time. The... More 

Review collected in partnership with this hotel

Helpful?
1 Thank Doro1983
TheReefResorts, Director General at The Reef Playacar, responded to this review

Dear Doro1983, We would like to thank you for the time that you took to publish such a wonderful review. It is a pleasure for us to know that you enjoyed your trip, the hotel facilities and, specially, the good vocation of service from our staff that always look forward to please all our guests. We would be pleased to... More 

Atlanta, GA USA
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

First off, need to mention that as this was our wedding we might have had some preferential treatment. After a year of planning, and numerous consultations with our wedding planner, the time finally arrived for our visit to Reef Playacar. We arrived at 12 pm as we had a meeting with our planner. Check-in desk was rather chaotic due to... More 

Helpful?
6 Thank rbailey66
London, United Kingdom
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

We had booked The Reef for our wedding night but it was not a good choice. Our hot water was off, they gave us the wrong room, we had pre ordered and pre paid for a premium room with food and champagne and none of it was there. They did very little to apologize. They sent us for dinner at... More 

Helpful?
1 Thank j0pamby

Travelers are raving about these Playa del Carmen hotels

Chicago, Illinois
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I've gone to many resorts over the years, this particular resort was better than I could've ever imagined. I had a group of 9 I made reservations for. Our main objective was to dive since we always go to Cozumel why not try the other side which is Playa del Carmen. The best decision I have made and sold. The... More 

Helpful?
Thank BROWNMERMAID
TheReefResorts, Director General at The Reef Playacar, responded to this review

Dear BROWNMERMAID, We would like to thank you for the time that you took to publish such a wonderful review. It is a pleasure for us to know that you enjoyed your trip, the hotel facilities and, specially, the good vocation of service from our staff that always look forward to please all our guests. We would be pleased to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Beachfront
  • Free Breakfast
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Free Breakfast
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
This boutique style all-inclusive resort is located on a beautiful white sandy beach just steps away from the famous 5th Avenue in Playa del Carmen, Riviera Maya, Mexico. The hotel offers all food and domestic drinks, 1 buffet restaurant, 2 a la carte restaurants, Italian & Gourmet($), snack bar, ice cream parlor, various bars including a swim up bar, 2 pools, kids club, daily activities & nightly entertainment. ... more   less 

Additional Information about The Reef Playacar

Address: Paseo Xaman-Ha, Ret. Sayil s/n | Fracc. Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $161 - $397 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Reef Playacar 3.5*
Number of rooms: 196
Reservation Options:
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Also Known As:
Reef Playacar Hotel Playa Del Carmen
Reef Club Playacar
Reef Playacar Mexico
Reef Playacar Playa Del Carmen
The Reef Playacar Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#47 Top resorts Hotel in Playa del Carmen
#54 Spa Hotel in Playa del Carmen
#60 On the Beach Hotel in Playa del Carmen
#64 Family Hotel in Playa del Carmen
#82 Romantic Hotel in Playa del Carmen
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