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The Reef Playacar

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The Reef Playacar
The Reef Playacar
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3,437 Reviews from our TripAdvisor Community

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Showing 2,256: English reviews
Playa del Carmen, Mexico
Level Contributor
60 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Nice place. The beach is beautiful. The pools are nice and relaxing. Though the pools were quite cold in winter. I like the little gazebos on the pool. The cocktails are not so good. Can't recommend them. The food in main restaurant is good, the variety is ok. You can find something you will enjoy. We really liked the burgers... More 

Helpful?
1 Thank Anna S
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Me and my girlfriend from Australia stayed at the reef for 5 days and was a good stay. I will say though that the people at reception that do try and book you on excursions and activities is annoying after you have travelled so far all that you want to do is get to your room. My advice will be... More 

Helpful?
Thank Cooper P
san diego, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

let me firs say that the attention is excellent as far as the workers, but the rooms are way outdated, bathroom window has a hole and mosquitos were getting in, the room service to the room was done at 5 in the afternoon, the telephone never worked, even the most basic restaurants or places give you free wifi, 7 dlls... More 

Helpful?
1 Thank Edgar H

Travelers are raving about these Playa del Carmen hotels

Houston, Texas
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed at The Reef so many times I can’t remember the amount, they always take such good care of us. We just returned from probably our most enjoyable stay yet, the room was spectacular, the food was wonderful at the restaurants, and the buffet quality has improved. Of course the beach is a beautiful as it was when... More 

Helpful?
1 Thank stickyTex
TheReefResorts, Director General at The Reef Playacar, responded to this review

Dear stickyTex, We would like to thank you for the time that you took to publish such a wonderful review. It is a pleasure for us to know that you enjoyed your trip, the hotel facilities and, specially, the good vocation of service from our staff that always look forward to please all our guests. Thank you for the trust... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Outstanding service even some nice entertainment...excellent food!!! Alfredo & Carlos are the best!!!☺ Very relaxed athmosphere cant wait to come back again!!! Nice music the housevine was excellent too

Helpful?
Thank Sandra C
TheReefResorts, Director General at The Reef Playacar, responded to this review

Dear Sandra C, We would like to thank you for the time that you took to publish such a wonderful review. It is a pleasure for us to know that you enjoyed your trip, the hotel facilities and, specially, the good vocation of service from our staff that always look forward to please all our guests. Please rest assured that... More 

Santa Rosa, California
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed at Reef Playacar over 3 times for trios from 7-10 nights duration. This year we had the best room location ever-room #1121. We had a view of both the main pool and the beach from our balcony and front row seats to the amazing tropical storms. I liked the pool D.J. starting up the music at 9:am... More 

Review collected in partnership with this hotel

Helpful?
Thank Lillimarie
TheReefResorts, Director General at The Reef Playacar, responded to this review

Dear Lillimarie, Thank you for chosing us as your holiday destination one more time and letting us know about your wonderful experience at our hotel. We must say we cannot express enough our satisfaction about the positive experience and sensational time you mention to have spent in our property. We appreciate your positive comments regarding the room, our location and... More 

Fort Lauderdale, Florida
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I booked the premium package and enjoyed all the perks this hotel had to offer during my trip to Playa del Carmen. My flight was an early-bird. I arrived at the hotel before 9am and was given my premium bracelet and the bellboy was kind and stored my luggage for me so I could start enjoying the property on my... More 

Helpful?
Thank Christina D
TheReefResorts, Director General at The Reef Playacar, responded to this review

Dear Christina D, It is a pleasure to read such a wonderful review, we are proud to hear that you keep a beautiful memory of your recent vacation at our hotel, you can rest assured we will share your kind words with our entire team and management. Once more, thank you for your positive comments. We hope to have you... More 

Mississauga, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We stayed June 22 to 27. Family of four. 12 year old and a almost 2 year old. Food was great. Staff was great. Only thing I'd like was abit entertainment by the pool. Great vacation all in all. Thanks to all

Review collected in partnership with this hotel

Helpful?
1 Thank Dwayneob1969
TheReefResorts, Director General at The Reef Playacar, responded to this review

Dear Dwayneob1969, We would like to take this opportunity to thank you for your kind review and for giving us the opportunity to welcoming you the past days. We are pleased to know that you liked the food and our staff. We would be very happy to welcome your family and you one more time at our hotel. Kind regards,... More 

Saint John, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Fantastic little resort with all the comforts of home. Have to say this resort doesn't look like much from the road, but once you make it through the lobby this little resort is a great spot. Lots of little additions add to the all inclusive feel including an afternoon outside flaming coffee bar, jungle atmosphere and basic but roomy units.... More 

Helpful?
1 Thank maritimetraveller61
TheReefResorts, Director General at The Reef Playacar, responded to this review

Dear maritimetraveller61, It is a pleasure to read such a wonderful review, we are proud to hear that you keep a beautiful memory of your recent vacation at our hotel, you can rest assured we will share your kind words with our entire team and management. Concerning the variety of our buffet, we would like to inform you that we... More 

Colorado Springs, Colorado
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Not a great experience at all. Won't be returning. Horrible check in. We arrived and were told they had no room for us. They overbooked and needed us to go to their sister hotel on the other end of Playa Del Carmen. They told us we could come back the next morning at 9:00 am and there would be a... More 

Review collected in partnership with this hotel

Helpful?
3 Thank Sheadra
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Free Breakfast
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Breakfast
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
This boutique style all-inclusive resort is located on a beautiful white sandy beach just steps away from the famous 5th Avenue in Playa del Carmen, Riviera Maya, Mexico. The hotel offers all food and domestic drinks, 1 buffet restaurant, 2 a la carte restaurants, Italian & Gourmet($), snack bar, ice cream parlor, various bars including a swim up bar, 2 pools, kids club, daily activities & nightly entertainment. ... more   less 

Additional Information about The Reef Playacar

Address: Paseo Xaman-Ha, Ret. Sayil s/n | Fracc. Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $166 - $389 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Reef Playacar 3.5*
Number of rooms: 196
Reservation Options:
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Also Known As:
Reef Playacar Hotel Playa Del Carmen
Reef Club Playacar
Reef Playacar Mexico
Reef Playacar Playa Del Carmen
The Reef Playacar Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#47 Top resorts Hotel in Playa del Carmen
#55 Spa Hotel in Playa del Carmen
#60 On the Beach Hotel in Playa del Carmen
#64 Family Hotel in Playa del Carmen
#82 Romantic Hotel in Playa del Carmen
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