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The Reef Playacar

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Paseo Xaman-Ha, Retorno Sayil, S/N Fracc. Playacar, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
16 people are viewing this hotel
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$158
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Free cancellation until 03/29/22
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (4214)
360
Panoramas (1)
Pool & Beach (1209)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 11/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Reef Playacar
Updated 11/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#95 of 310 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travelers' Choice
From the moment you arrive at The Reef Playacar, you’ll see why we’re one of the best family-friendly resorts in Playa del Carmen. The relaxed comfort of our boutique-style hotel takes inspiration from the Mayan traditions, magically blending the quiet seclusion of a tropical rainforest with the white-hot beauty of one of the world’s most spectacular beaches. Nestled among brilliant gardens in an exclusive gated community, just a 15-minute walk from the vibrant shops, dining, and nightlife of 5th Avenue, The Reef Playacar resort ensures that nothing comes between you and an unforgettable Riviera Maya beach getaway. Our resort is uniquely suited to provide you with a range of unforgettable experiences, from the exhilarating to the serene. You will have the chance to book your room with two different options: All-Inclusive package or bed + breakfast. Fill your days with diving, skydiving and eco-adventures or explore and relax in Playa del Carmen’s tranquil ancient setting.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycles available
Babysitting
Secured parking
Pool / beach towels
Pool with view
Outdoor pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Kids' meals
Snack bar
Vending machine
Swimup bar
Poolside bar
Rooftop bar
Diving
Snorkeling
Water sport equipment rentals
Aerobics
Bicycle tours
Billiards
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Gift shop
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Umbrella
24-hour check-in
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Cable / satellite TV
Bath / shower
Safe
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Residential Neighborhood
Languages Spoken
English, Spanish
6491Reviews406Q+A100Room tips
Traveler rating
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Popular mentions
Lori R wrote a review Yesterday
Denver, Colorado4 contributions2 helpful votes
Nice hotel : We were there for a business trip and needed a convenient and quiet place to stay. Great option to only have breakfast. Pool and beach front was nice and we did not have a problem finding a chair.
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Review collected in partnership with this hotel
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
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Victoria H wrote a review Oct 15
1 contribution
Me and my friend stayed at this hotel for a week. We could not me more happy with the stay. The staff was so helpful and kind. Food was really good. The beach was really nice and the pool area too. I fully reccomend this to everyone
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Date of stay: October 2021Trip type: Traveled with friends
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Response from Lizeth Arratia, Otro at The Reef Playacar
Responded yesterday
Dear guest, We would like to thank you for your preference and for sharing a review through TripAdvisor. We are glad to know that you and your friend had a great experience enjoying our facilities and service. Thank you for highly recommending us and we hope to welcome you back to The Reef Playacar. Kind regards, Lizeth Arratia Hospitality Manager
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Lkcoleman wrote a review Oct 15
Elkhart, Indiana1 contribution
The only drawback for me was the food selections at the snack bar and the buffet. The Italian restaurant was the best. The cleanliness was superb and the service was great as well. I had a group of 14 people and we found some issues but the staff took care of our issues promptly.
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Review collected in partnership with this hotel
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Lizeth Arratia, Otro at The Reef Playacar
Responded yesterday
Dear guest, Thank you for choosing The Reef Playacar to spend your recent vacations and for the time you have taken in sharing your feedback. We are glad to know that overall you enjoyed your vacations and thank you for highlighting the cleanliness and the service. It will be truly a pleasure to host you again in the future. Kind regards, Lizeth Arratia Hospitality Manager
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carla c wrote a review Oct 14
1 contribution
We had a great time at this resort. All the staff was helpful and always in a good mood. The rooms need some improvement such as replacing the locks. The food was good. Great beach! I would suggest to be more honest about the membership they offer when you check in. At first they will offer a free breakfast and some other stuff “just to go to another property and spend at least 90 minutes there”. The truth, it’s a membership sales. The membership the offer is extremely expensive, we are talking thousands of dollars. I would’ve preferred to spend that time doing something else than listening to a stubborn sales agent. Otherwise we had a lovely vacation!!!
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Date of stay: October 2021Trip type: Traveled with family
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Response from Lizeth Arratia, Otro at The Reef Playacar
Responded 2 days ago
Dear guest, On behalf of the entire team of The Reef Playacar, I would like to thank you for your preference and for taking the time to share your feedback. It is great to know you had a great vacation in our hotel and that you appreciated the friendliness of our staff as well as the food and beach. Likewise we appreciate your observations regarding the invitation to the sales presentation of the vacation club. Your comments will be shared with their Management in order to take the necessary actions. We hope you give us the opportunity to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager
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Meander26915761139 wrote a review Oct 14
3 contributions
The Reef Playacar always meets our expectations. Hospitality is amazing all the staff at the Reef Playacar makes sure we’re taken care of. This is our 3rd time staying and will continue to stay here every time we visit Playa del Carmen
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Review collected in partnership with this hotel
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Lizeth Arratia, Otro at The Reef Playacar
Responded 2 days ago
Dear guest, Thank you for choosing The Reef Playacar for the third time to spend your vacations. It is great to know that our hotel always meets your expectations and that you left with great memories of your vacations. We look forward to welcoming you back. Kind regards, Lizeth Arratia Hospitality Manager
Read more
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PRICE RANGE
$85 - $257 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
reef playacar hotel playa del carmen, the reef playacar, reef club playacar, reef playacar mexico, reef playacar playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
198
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Frequently Asked Questions about The Reef Playacar
Which popular attractions are close to The Reef Playacar?
Nearby attractions include Plaza Playacar (0.4 miles), Zona Arqueológica Playa del Carmen (0.6 miles), and Piste Cyclable sur Paseo Xaman-Ha (0.5 miles).
What are some of the property amenities at The Reef Playacar?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free breakfast.
Which room amenities are available at The Reef Playacar?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Reef Playacar?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at The Reef Playacar?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to The Reef Playacar?
Conveniently located restaurants include Lara & Luca, Casa Rivieras, and Perché No Restaurante Pizzería.
Are there opportunities to exercise at The Reef Playacar?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Reef Playacar have an airport shuttle?
Yes, The Reef Playacar offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Reef Playacar offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Reef Playacar?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Reef Playacar?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (0.6 miles).