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The Reef Playacar

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Paseo Xaman-Ha, Ret. Sayil S/N Fracc. Playacar, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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Expedia.com
$161
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Free cancellation until 01/05/22
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$167
$134
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Booking.com$161
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (4161)
360
Panoramas (1)
Pool & Beach (1207)
What is Travelers’ Choice?
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 11/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Reef Playacar
Updated 11/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#89 of 303 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
From the moment you arrive at The Reef Playacar, you’ll see why we’re one of the best family-friendly resorts in Playa del Carmen. The relaxed comfort of our boutique-style hotel takes inspiration from the Mayan traditions, magically blending the quiet seclusion of a tropical rainforest with the white-hot beauty of one of the world’s most spectacular beaches. Nestled among brilliant gardens in an exclusive gated community, just a 15-minute walk from the vibrant shops, dining, and nightlife of 5th Avenue, The Reef Playacar resort ensures that nothing comes between you and an unforgettable Riviera Maya beach getaway. Our resort is uniquely suited to provide you with a range of unforgettable experiences, from the exhilarating to the serene. You will have the chance to book your room with two different options: All-Inclusive package or bed + breakfast. Fill your days with diving, skydiving and eco-adventures or explore and relax in Playa del Carmen’s tranquil ancient setting.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycles available
Babysitting
Secured parking
Pool / beach towels
Pool with view
Outdoor pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Kids' meals
Snack bar
Vending machine
Swimup bar
Poolside bar
Rooftop bar
Diving
Snorkeling
Water sport equipment rentals
Aerobics
Bicycle tours
Billiards
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Gift shop
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Umbrella
24-hour check-in
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Cable / satellite TV
Bath / shower
Safe
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Residential Neighborhood
Languages Spoken
English, Spanish
6397Reviews401Q+A100Room tips
Traveler rating
  • 2,218
  • 2,328
  • 1,025
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  • 344
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Popular mentions
Daniella L wrote a review Jul 2021
1 contribution
My family and I stayed at Reef Playacar and we had a beautiful time! We had the all inclusive package and man was it worth it! The villas were spacious and clean. AC kept our room super cool. The pillows were a little uncomfortable but we managed! The highlight of our trip was the all inclusive swim up bar! The staff was SUPER professional and very attentive. I have to say the star staff of this place are : Cesar, Manuel and Erik!! It’s unfortunate that guests are demanding and many times rude but this gentleman are CLASS!! They prepared our drinks and made us feel so welcome. We have the best vacation and we will absolutely come back to this gem! Gracias playacar! Con mucho amor, La Familia López!
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Date of stay: July 2021Trip type: Traveled with family
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Response from Lizeth Arratia, Otro at The Reef Playacar
Responded 2 days ago
Dear guest, Thank you for choosing The Reef Playacar to spend your family vacations and for sharing your review. We are glad to know you had an excellent experience in our facilities and that you and your family especially enjoyed the service at the swim up bar. We hope to welcome you back in the near future. Kind regards, Lizeth Arratia Hospitality Manager
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Sona wrote a review Jul 2021
Dubai, United Arab Emirates12 contributions1 helpful vote
First of, I booked through padi travel as a solo guest and was misinformed this was a dive resort. It was such a bad fit as I was there to exclusively dive and chill. Mainly this hotel suits families and those that like to drink by the pool all day. Music is too loud and awful . Food was terrible, I was all inclusive but ate out whenever I could. For example guacamole was supermarket dip. One type of red wine, and undrinkable. I ended up going to a liquor store buying my own. Oh the coffee was instant when they state ‘specialty coffees’, they couldn’t even do filtered. Honestly, for a 4* hotel, the food could have made my stay more enjoyable, but it just added to my total dislike. However, the rooms are clean. The Dive shop is very professional and well organized. I’d use them again.
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Date of stay: July 2021Trip type: Traveled solo
Room Tip: Avoid if you’re a solo traveler
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Response from Lizeth Arratia, Otro at The Reef Playacar
Responded 3 days ago
Dear guest, Thank you for choosing The Reef Playacar to spend your vacations. We are glad to know that even though your stay was not up to your expectations you did enjoy the cleanliness of the rooms and the dive shop. On the other hand, we are really sorry to know you left with a poor impression of our facilities and the food offerings. We sincerely hope you give us the opportunity to improve your impression in the future. Kind regards, Lizeth Arratia Hospitality Manager
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Toni C wrote a review Jul 2021
Oro Valley, Arizona7 contributions
We just got back and I can not say enough about this resort. We had been booked at another hotel that was HORRIFIC and when we decided to leave, I called here, I explained out situation and I was told, “you just show up and we will take care of you!” And they did. Everyone was so friendly and helpful! Maia, in guest services was the BOMB! She helped us so much, ALL of the staff at the front desk was so warm, friendly and had a great attitude. The spa was an amazing expertise as well! I can’t remember the two ladies names that did the massage, scrub and facial for my daughter and I but they were wonderful! Again I can not say enough about how NICE every staff member was that we encountered!!
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Date of stay: July 2021
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Response from Lizeth Arratia, Otro at The Reef Playacar
Responded 3 days ago
Dear guest, Thank you for choosing The Reef Playacar to spend your recent vacations and for sharing your review. We are delighted to know you had an amazing time and that the service provided by our staff was key. It will be truly a pleasure to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager
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Natalie A wrote a review Jul 2021
1 contribution
The place is BEAUTIFUL!! All the workers are so friendly and accommodating! Especially the entertainment team Angel, Pamela, and Lady. The food is also TO DIE FOR! Definitely will be coming back to this beautiful resort! The picture below is the view from one of the two beautiful pools!
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Date of stay: July 2021Trip type: Traveled with family
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Response from Lizeth Arratia, Otro at The Reef Playacar
Responded 1 week ago
Dear guest, Thank you for choosing The Reef Playacar as your vacation destination and for taking the time to share your review. We are delighted to know you had an amazing time enjoying our facilities, the food and service. We hope to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager
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Dana S wrote a review Jul 2021
Long Beach, California7 contributions2 helpful votes
The Reef Playacar Resort is a beautifully maintained resort with a warm and friendly staff! Our family loved walking around exploring the grounds and especially loved all the local animals we would see walking around. The pool and beach were very well kept and we felt very safe even with Covid still being an issue. We chose to go with the all inclusive option so we would have myriad of options. Unfortunately our main issue with the resort was the limited choices of restaurants. There was only 2 to choose from besides the snack bar and buffet restaurant and all of the food was just ok. There is two sister hotels and we thought we could go to their restaurants as an option, however we were told those were only included in the premium package. You also had to make a reservation by 5:00 pm for one of the restaurants, otherwise you had to eat at the buffet or snack bar. We also had a miscommunication issue with the hotel manager that could have been handled in much better way than locking us out of our room. We eventually straighten the issue out, but still this was very upsetting to not be able to get into our room especially when our daughter had become sick and had fainted earlier that day. There was also an issue with the WiFi not always working. We never were able to get it in our room and would have to step onto the patio or go out by the pool to get reception. Luckily though we were very close to the pool. There was two people though that truly made our vacation special. Tyler the bell hop who was so friendly and attentive to anything we needed (including getting us moved to another room immediately due to a previous injury to my knee and not being able to walk up the stairs to the 3rd floor) and Candido who ran the arts and crafts bungalow. He was the sweetest man and so incredibly talented. We thoroughly enjoyed talking with him and painting our souvenirs with him. Despite the food choices and the other issues, we did enjoy the resort very much.
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Date of stay: July 2021
Location
Service
Sleep Quality
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Response from Lizeth Arratia, Otro at The Reef Playacar
Responded 1 week ago
Dear guest, Thank you for choosing The Reef Playacar as your vacation destination and for sharing your detailed feedback about your stay. We are glad to know you appreciated the natural surroundings, the wildlife, the pool and the beach. On the other hand, we are really sorry that you experienced some problems during your stay, rest assured that your observations will be shared with the corresponding departments in order to create improvement strategies. Likewiwe, we are glad that despite these situations you left with a positive impression of the attention of Tyler and Candido. We hope you give us another opportunity to host you in the near future to experience all the positive changes made based on our guests’ recommendations. Kind regards, Lizeth Arratia Hospitality Manager
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PRICE RANGE
$85 - $257 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
reef playacar hotel playa del carmen, the reef playacar, reef club playacar, reef playacar mexico, reef playacar playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
198
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Frequently Asked Questions about The Reef Playacar
Which popular attractions are close to The Reef Playacar?
Nearby attractions include Plaza Playacar (0.4 miles), Zona Arqueológica Playa del Carmen (0.6 miles), and Piste Cyclable sur Paseo Xaman-Ha (0.5 miles).
What are some of the property amenities at The Reef Playacar?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free breakfast.
Which room amenities are available at The Reef Playacar?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Reef Playacar?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at The Reef Playacar?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to The Reef Playacar?
Conveniently located restaurants include Lara & Luca, Perché No Restaurante Pizzería, and Los Aguachiles Av. 10.
Are there opportunities to exercise at The Reef Playacar?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Reef Playacar have an airport shuttle?
Yes, The Reef Playacar offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Reef Playacar offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Reef Playacar?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Reef Playacar?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (0.6 miles).