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Iberostar Tucan Hotel

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5,805 Reviews from our TripAdvisor Community

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Showing 4,217: English reviews
Toms River, New Jersey
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Where do i start.... upon arrival you are greeted by a friendly staff. Check in was quick an easy. Walking to the room you'll see plenty of animals roaming around the area that are all friendly. Walking into the room youll see a very clean open space room and a animal made of towels on the bed. The food is... More 

Helpful?
4 Thank xtcb269x
Salt Lake City, Utah
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We just returned from IB-Tucan and overall had a great time. We stayed in the Jr. suites right up by the beach and felt they were definitely worth the upgrade price. Didn't have to worry about beach chairs as we could walk to the beach from our room and back and left our towels and other items on the patio.We... More 

Helpful?
4 Thank billybobsandy
Knoxville, Tennessee
Level Contributor
66 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

My family and I visited iberostar Tucan for our summer vacation. I could not have been more pleased. The section of beach is large and beautiful. It was never crowded. Plenty of lounge chairs on the beach but you have to get up early if you want one with shade. The pool, on the other hand, was packed all the... More 

Helpful?
5 Thank Mindy G
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

we booked the queztal hotel and on arrival we were put on the resort next door which is the iberostar tucan. the room had a king bed, the bed is extremely hard... and we needed room for 3 adults. we were given a roll away bed my son, next day he was full of bug bites in his arms and... More 

Helpful?
Thank tania p
Saint Louis, Missouri
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed here the week of July 4th with our two sons, ages 9 & 12. Let me first start with the pros and end with the cons. You will see, the negative parts of this trip greatly outweigh the positive aspects of the trip. The beach is absolutely stunning and the resort grounds are immaculate and beautiful. The howler... More 

Helpful?
5 Thank scott_tiff
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Having been sceptical of all inclusive resorts we tried our luck with the Tucan and were positively surprised. First off staff was - with very few exceptions - fun, nice and helpful. The hotel beach is well maintained, the facilities are lovely and the arrangement is a success. The hotel sports a little "jungle" with some (harmless) wildlife. Great for... More 

Helpful?
3 Thank Seob
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We would like to thank you for taking the time to comment on your recent stay at IBEROSTAR Tucan & Quetzal. It gives us great pleasure to know we exceeded your expectations and that our friendly staff, lovely facilities, beautiful grounds and included services were of your liking. We will gladly be looking forward for your return. Best... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Myself and my family have just gotten back from the Iberostar Tucan hotel and we had a fantastic holiday it was our first time at this hotel and we absolutely loved it we didn't want to come home. Beautiful hotel and surroundings, lovely staff and food, fantastic entertainment on a day and night time by the star friends who were... More 

Helpful?
3 Thank KellyxxC
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We would like to thank you for choosing IBEROSTAR Tucán & Quetzal to celebrate such a special occasion. We are delighted to hear that we were able to offer you a memorable experience. Your kind yours about our lovely facilities, great entertainment, delicious food and attentive staff are highly appreciated. It would be an honor to welcome you... More 

Omaha, Nebraska
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I cannot compare with any other visit since this was my first time visiting the area. I can say I was very impressed with the service and the cleanliness of the room, pool, beach, and pretty much the whole resort.

Review collected in partnership with Iberostar

Helpful?
6 Thank nilzam1
Greensboro, North Carolina
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I went with our two boys, ages 14 and 12. We had a GREAT time. The good and bad: Food: Buffet was pretty good. Nothing special, about what one would expect. You can pretty much eat any time of day somewhere at the resort. Bar by beach would have a bit of a line sometimes but not... More 

Helpful?
5 Thank goodmanfamily611
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We are thankful to you for spending your recent vacations at IBEROSTAR Tucan & Quetzal. It is wonderful to hear that you enjoyed a pleasant time and that our gorgeous beach, fun entertainment team, amazing wildlife and nice facilities were of your liking. In order to offer our guest a pleasant culinary experience and personal service, we do... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

This is actually the first I am staying at an iberostar hotel. We stayed at barcelo and dreams facilities in the past so I am able to compare the facility to other ones. Here is a list of pros: beautiful sandy beach with hardly any fish if your kids don't like them swimming around. Staff don't seem to be stressed... More 

Helpful?
4 Thank nsabiye
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We would like to thank you for taking the time to comment regarding your recent stay at IBEROSTAR Tucan & Quetzal. We truly appreciate your kind comments about our gorgeous beach, attentive staff, beautiful grounds and great location. On the other hand, we are sorry to hear that our food experience, nightly entertainment and Sunbed reservation policy were... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more   less 

Additional Information about Iberostar Tucan Hotel

Address: Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $197 - $510 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#13 Family Hotel in Playa del Carmen
#22 Top resorts Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#30 Spa Hotel in Playa del Carmen
#31 On the Beach Hotel in Playa del Carmen
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