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Iberostar Tucan Hotel

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Iberostar Tucan Hotel
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6,321 Reviews from our TripAdvisor Community

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Newcastle, United Kingdom
Reviewed yesterday NEW

The hotel and staff are very good. As a parent with two young children the grounds are fabulous with all the wildlife however we are very disappointed with the children's entertainment on an evening. Its advertised as a mini disco but 'mini' is an understatement it tends to comprise of a party game or some rehearsed show only including those...

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1Thank JGtravels11
Toronto, Canada
Reviewed 3 days ago NEW

Spent a week there in April 2017 with my family of 5. Booked a family suite which is essentially 2 existing rooms with connecting door. Met the needs but $500 upcharge to have connecting rooms compared to 2 separate rooms seems a bit much but paid it to have everyone together. Restaurants - Japanese quite good (say 8 out of...

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1Thank Andrew V
Davenport, Iowa
Reviewed 5 days ago NEW

We travel to Mexico almost every year, but first time at Iberostar Tucan. The resort itself is beautiful with a jungle inhabited by exotic animals. The beaches and pools are pristine as well. But getting to the beach or the restaurants can be quite a journey. There are no elevators so, along with the long hikes to get anywhere, the...

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6Thank Nanamary
Raleigh, North Carolina
Reviewed 6 days ago NEW

Last September 2016, our extended family made reservations for 5 Jr Suite rooms at Iberostar Tucan. We arrive at Tucan only to be told that they had overbooked and were moving us to Iberostar Cozumel. Family members were arriving at different times from the US so we had to wait in the lobby for everyone to arrive... we lost our...

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6Thank CarolinaBands
Lodi, Wisconsin
Reviewed 1 week ago

My wife and I have been to this particular resort 4 times (sometimes even dragging our friends along) and to Iberostar Resorts 6-7 times in Cancun/Cozumel area. always via Apple Vacations. So this time I decide to bring all 3 families down for 5 days, booking 3 rooms early in January again via Apple Vacations. Asking only one thing ....that...

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8Thank chucksue13
lonndon
Reviewed 1 week ago

We have been going to Mexico for 15 years and usually stay at Riu and Dreams for family holidays and Secrets for adults holidays........... This was our first time at Iberostra Tucan with 3 generations aged from 4 to 65! Check-in was quick and we were in our rooms within 15 minutes of arriving. The hotel is lovely and the...

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3Thank sue-uk
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We would like to thank you for choosing IBEROSTAR Tucan & Quetzal to spend your recent family vacation. It is wonderful to read about your impression of our hotel with the exotic wildlife, the food offer, and our committed animation team who is always happy to make incredible shows and kids’ entertainment. We are glad that we could...

Calgary, Canada
Reviewed 1 week ago via mobile

Great resort, nice and clean grounds, very tropical, beautiful beach, however food was not that great. For the people looking for nightlife , there is nothing going on at this resort after 10:30-11pm. However you can take a taxi to playa del carmen about 5mins drive, there are bars/nightclubs and it's very safe for tourists.

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2Thank Izzy S
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for choosing IBEROSTAR Tucan & Quetzal. We are glad to know that you had a great time at our resort enjoying our beautiful natural surroundings and lovely beach area. Your kind comments will be gladly taken into account for improvement as our main concern is to achieve our customer satisfaction. We hope to welcome you again...

Reviewed 1 week ago

I will just start off with how beautiful the grounds are and all the animals, I fell in love soon as I stepped foot on the resort! Entertainment carries on throughout the day with nightly shows, very kid friendly resort! I would recommend this resort to anyone, lets not forget the excellent food!

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2Thank sellars123
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for having stayed at IBEROSTAR Tucan & Quetzal for your recent vacation. It pleases us to hear that you have enjoyed a wonderful experience at our facilities. We sincerely appreciate your king compliments regarding our beautiful layout and natural environment. We hope to have the pleasure of hosting you again soon. Kind regards, Quality Manager IBEROSTAR...

Indiana
Reviewed 1 week ago

My wife and I had a very enjoyable stay at the Iberostar Tucan Hotel in March of 2017. BEACH; Very white, spacious, some seaweed washed up every day that the workers worked on to remove, we walked to the south and found some rock formations that were very scenic, plenty of chairs and shade. ROOMS; we transfered to a beech...

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4Thank mlhuff
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for choosing IBEROSTAR Tucan & Quetzal as your recent holiday destination. We are happy to read that our pleasant facilities, gorgeous beach, comfortable rooms, tasty food, attentive staff and lovely grounds provided you with an enjoyable experience. Your comments are of great importance to continue improving and your suggestions will be gladly forwarded to our management....

Los Angeles, California, Usa
Reviewed 1 week ago via mobile

My roommate and I spent an entire week in paradise. The staff was incredible, the vacilities were great and the beach... well, let's just say we are already planning our next trip! This all inclusive resort allowed us to hang up all of our worries for 7 glorious days. We had plenty of entertainment, food and drinks and yet, when...

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4Thank Natalie P
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for choosing IBEROSTAR Tucan & Quetzal for your recent Caribbean vacations. It is wonderful to hear that you experiences a pleasant and relaxing time during your stay in our great facilities with our incredible personnel, the food offer and our entertainment. We are already looking forward to your next visit. Best regards, Quality Manager IBEROSTAR Mexico

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Internet
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more   less 

Additional Information about Iberostar Tucan Hotel

Address: Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $193 - $441 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#13 Family Hotel in Playa del Carmen
#15 Green Hotel in Playa del Carmen
#22 Top resorts Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#30 Spa Hotel in Playa del Carmen
#31 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Iberostar Tucan Hotel staff and other travelers.
765 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Try to get as close to the beach and restaurants as possible. Otherwise it's a long haul.”
Nanamary, 5 days ago | Read review
“We paid for Jr Suites and received double rooms... without any compensation for the difference in room costs!”
CarolinaBands, 6 days ago | Read review
“top floors with monkeys”
sellars123, 1 week ago | Read review
“take a high position room to see more”
royalanjones, 2 weeks ago | Read review
“We stay close to the buffet but no night noise”
297suet, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question