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1/10/2018 1/11/2018
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    Iberostar Tucan Hotel

    Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
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    1/10/2018 1/11/2018
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    Traveler (7889)
    Pool & Beach (1963)
    Room & Suite (841)
    • Excellent63%
    • Very good27%
    • Average7%
    • Poor2%
    • Terrible1%
    Travelers talk about
    “star friends” (468 reviews)
    “howler monkeys” (201 reviews)
    “jungle area” (157 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Non-Smoking Rooms
    Airport Transportation
    Room Service
    Poolside Bar
    Fitness center
    Wheelchair access
    Business Center
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Private Balcony
    3.5 Star Hotel
    All hotel details
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    Jan 10Jan 11
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (6,754)
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    1 - 5 of 4,683 reviews

    Reviewed 2 days ago via mobile

    We are currently here. This is our 8th time to the Riviera Maya, 3rd time to Playa Car and 1st time to this resort. We love it! The resort has a Mexican Feel. The rooms are spacious. The safe is free and so is the...More

    Thank Sandra T
    Reviewed 5 days ago

    My family spent 1 week (Nov 28) at Iberostar Tucan, Mexico. This is our second visit, that says a lot as we never go back to the same place twice. The best parts of this resorts are: the ocean is clean, shallow, no rocks, warm;...More

    3  Thank Ildiko930
    Response from Quality manager I, Quality Manager at Iberostar Tucan HotelResponded 3 days ago

    Dear guest, First and foremost, thank you for spending once again your recent family vacation at IBEROSTAR Tucan & Quetzal. Thank you so much for your second visit to our resort. It is of great happiness to know that you enjoyed our charming and comfortable...More

    Reviewed 1 week ago

    My family and I stayed at this resort from Nov 30 - Dec 7 (Me, my Wife, our 9 year and 20 year old daughter, and Mother, both brothers and their spouses). This is our 6th time staying on the Riviera Maya side and in...More

    6  Thank 1_Edmonton_Family
    Response from Quality manager I, Quality Manager at Iberostar Tucan HotelResponded 2 days ago

    Dear guest, Thank you for taking the time to share your recent experience at IBEROSTAR Tucan & Quetzal. We are pleased to read all the highlights of your stay from the moment you arrived, as well as our accommodating facilities and all the recognition towards...More

    Reviewed 1 week ago

    This was our second Iberostar week and we really relaxed and enjoyed it. The beach is lovely and the location in Playacar is very good. We found all the staff very pleasant and helpful. The entertainment each night was truly exceptional and the Zumba leader...More

    2  Thank bsa819
    Response from Quality manager I, Quality Manager at Iberostar Tucan HotelResponded 3 days ago

    Dear guest, Thank you for your preference and recent stay at IBEROSTAR Tucan & Quetzal for a pleasant vacation. We are happy to know you had a wonderful time at our lovely facilities and that our staff and entertainment team were a highlight on your...More

    Reviewed 1 week ago

    Don't hesitate to stay here as long as you are not expecting 5 star food. The food is good just not a big selection at the buffets. Definately the nicest grounds we've stayed at but some of you will pay the price for being in...More

    Review collected in partnership with Iberostar
    Thank icda
    Response from Quality manager I, Quality Manager at Iberostar Tucan HotelResponded 3 days ago

    Dear guest, We would like to thank you for choosing IBEROSTAR Tucan & Quetzal as your recent vacation spot. We feel honored by your kind compliments regarding our staff, facilities and service and we could not be happier to know that you enjoyed a memorable...More

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    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Fitness Center with Gym / Workout Room
    • Restaurant
    • Beachfront
    • Bar/Lounge
    • Spa
    • Free Internet
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Center with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Center with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Tennis Court
    • Adult pool
    • Outdoor pool
    • Price range
    • $209 - $600 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #8 Family Hotel in Playa del Carmen
    • #17 Green Hotel in Playa del Carmen
    • #25 Romantic Hotel in Playa del Carmen
    • #26 Top resorts Hotel in Playa del Carmen
    • #35 Spa Hotel in Playa del Carmen
    • #37 On the Beach Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 350
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, VISIT US, INC. , Booking.com, Prestigia, Hotels.com, TravelUp, Orbitz, Hotwire, getaroom.com, Priceline, Cancelon, Travelocity and TripOnline SA so you can book your Iberostar Tucan Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Iberostar Playa Del Carmen ,
    • Iberostar Tucan Mexico ,
    • Iberostar Tucan Playa Del Carmen ,
    • Playa Del Carmen Iberostar ,
    • Iberostar Tucan Quetzal ,
    • Iberostar Tucan Playacar ,
    • Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
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    Traveler (7889)
    Pool & Beach (1963)
    Room & Suite (841)
    Dining (616)
    Hotel & Grounds (4665)
    Family and Play Areas (113)
    Business Center & Event Rooms (41)
    Bathroom (36)
    Sponsored by:
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    Ask a question
    Questions & Answers
    Mark F
    Hopefully someone can answer a few detail questions I have about Iberostar Tucan. Some reviews complain that the specialty restaurants are sometimes booked out for days. Does anyone know how early I can make reservations? My trip is booked for February, but I'd have no problem making reservations now or put it in my calendar to do it a week before arriving. Can I do it any time? Another question about the restaurants... some of the reviews mention restaurants that are listed for the Iberostar Quetzal (buildings 20-29). That side has the Steak house and the Italian restaurant. Are you able to dine at all of the restaurants, or just the 3 listed for Iberostar Tucan (Japanese, Mexican and Mediterranean)? Did anyone order room service? Is room service included in the all-inclusive package? The reviews here are the reason I chose this resort, but unfortunately the Iberostar website is pretty horrible for information.
    December 10, 2017|
    AnswerShow all 3 answers
    Response from Debbie W | Reviewed this property |
    We just back on the 5th and had no problems getting into the restaurants we wanted. Guest services books you right after check-in and they have menu's you can look at to help make your choice. We booked every other night... More
    Anne B
    December 5, 2017|
    AnswerShow all 2 answers
    Response from LuisMoonshine | Reviewed this property |
    Hi Anne , truly I have see the housekeeper early working , they never disturbs if you leave the not disturb label at you door . Also I remember see them late around 3 pm . They do an impressive job , not a grain of sand in... More
    Donna G
    November 20, 2017|
    AnswerShow all 4 answers
    Response from Lesley T | Reviewed this property |
    we brought a therm cup but never used it as the drink service was so fab x
    Room Tips
    "Second floor, jungle facing buildings 13,14,15,16"
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    "Possibly near the jungle - there was construction across from us (near the pool) during the day. Avoid..."
    Read review
    "If you like quiet rooms stay in buildings further from the theater"
    Read review
    "We were in building 11 first then moved to 10, close to beach and pool."
    Read review
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