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Iberostar Tucan Hotel

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Iberostar Tucan Hotel
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6,015 Reviews from our TripAdvisor Community

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Showing 4,320: English reviews
Boston, Massachusetts
Reviewed 2 days ago NEW

The jungle area is spectacular... it's a web of paths going through the woods with monkeys, peacocks, coatis, iguanas, and some kind of giant guinea pigs, all running free. There are also controlled sections with flamingos, tucans, swans, turtles, and some birds of a crowned crane family, I think. Buffer area is succumbed to a giant pool with fish. I...

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2Thank Piamo
Columbus, Ohio
Reviewed 2 days ago NEW

As soon as you walk into the front lobby, you can tell this place is first class. There are really 2 sides to the resort - Iberostar Tucan and Iberostar Quetzel, which share the restaurants, pools, and beach area. We stayed at Tucan. The room was very nice, with a big shower, 2 couches, and king size bed. Everything is...

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4Thank FayeinColumbus
Southwest
Reviewed 4 days ago NEW

We traveled with our 2 year old, he did very well, he loved the little kid pool and he loved walking through the jungle and seeing all the animals and giant grasshoppers. His bedtime is around 9 so we never were able to see the shows which started at 9:30. However we HEARD all of them. LOL He had a...

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3Thank luvtoCancun
Brooklyn, New York
Reviewed 6 days ago NEWvia mobile

This was our second time in the resort and we did not regret coming back. Everything was great: fast check in, clean rooms, good entertainment and friendly staff! After busy and crazy life in New York we really enjoyed the time in a place full of greenery, animals and birds. One of the things that we like about the resort...

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2Thank Larisa G
Denver, Colorado
Reviewed 1 week ago

This is a great hotel. The food is good (not great) the rooms are very clean and the beach is awesome. The hotel grounds with all the animals also adds to the experience. And lastly the entertainment team is really great. They work so hard to make sure everyone is enjoying their time and to provide a wide range of...

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7Thank DNver
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We would like to thank you for choosing IBEROSTAR Tucan & Quetzal on your recent trip to Playa del Carmen. It is great to read that you liked our gorgeous beach and beautiful grounds as well as our fun entertainment team activities. We are sorry to know that you did not have a good experience with these external...

Toronto, Canada
Reviewed 1 week ago

Very good service, friendly and nice staff. Dinner (ie Italian restaurant) is much better than breakfast/lunch buffet. Buffet was just so so or ok. It could be better. Bacon & eggs are over cooked. Its a hit or miss with their buffet. Nice & clean resort. We liked how there was no pressure to tip. Many Europeans stay here and...

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2Thank Love2Travel4Ever2088
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for recently staying at IBEROSTAR Tucan & Quetzal. We are happy to know that you enjoyed our comfortable facilities and pleasant ambience, and appreciate your positive comments about our accommodating staff and outstanding service. Your opinion is of great value for identifying areas of concern in order to improve and continue providing our guests with the...

Reviewed 1 week ago

Pros: - Great location. Hotel is located in a gated community and surrounded by other resorts. - Staff. Overall very courteous and pleasant employees. - Activities. You don`t even have to bother planning your days, hotel has everything catered to you: water aerobics, yoga, salsa dancing, air gun and amazing shows every evening. Maria with entertainment team was the best....

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3Thank JMelentyeva
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for commenting about your recent experience at IBEROSTAR Tucan & Quetzal. We are happy to read your positive remarks regarding our great location, friendly staff, fun entertainment, amazing wildlife, culinary experience and lovely atmosphere of our facilities. We are glad that your expectations were exceeded and appreciate your kind recognition to Maria from our Star Friends...

Victoria, Canada
Reviewed 2 weeks ago

Everything was so wonderful, where do I start. 1) check in was flawless, I had done a online check in the week before so that may have helped. 2) we were so pleased with the room assignment, 1400 block with the upper floor jungle view, just what we were hoping for. We wanted to see the monkeys. Boy did we...

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5Thank Rinny2424
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for sharing your review regarding your recent stay at IBEROSTAR Tucan & Quetzal. We are pleased to read how wonderful your vacation went due to our relaxing spa services, amazing wildlife sighting, gorgeous beach, staff friendliness and so much other fun and pleasant experiences at our facilities. Thank you for remarking our co-worker Dafne for her...

Luton, United Kingdom
Reviewed 2 weeks ago via mobile

We stayed at tucan early in November nice hotel food good five different restaurants to choose from plus buffet restaurant. Plenty to eat if you want you have lobby bar beach bar and bar at the entertainment area and you do have waitress service who do look after you for drinks. Entertainment is good during the day no pressure if...

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4Thank paul m
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for your recent visit to IBEROSTAR Tucan & Quetzal. We appreciate your positive comments about our lovely facilities, our wait service and our natural grounds. We are happy that you enjoyed our culinary experience and fun entertainment. We hope for the pleasure of welcoming you again to Playa del Carmen. Kind regards, Quality Manager IBEROSTAR Mexico

Sudbury, Ontario, Canada
Reviewed 2 weeks ago

Just returned from Iberostar Tucan last week. Traveled with my 2 children, 8 and 15 and with my mother. We all thoroughly enjoyed our stay. We stayed in a Superior Ocean Front Junior Suite with beautiful ocean views. Room was very clean, fridge well stocked. All staff were very friendly and accommodating. Felt safe at all times, and this was...

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4Thank Corine G
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for the pleasure of receiving you and your family at IBEROSTAR Tucan & Quetzal. It makes us happy to read that you all had a lovely trip and that you enjoyed our fun entertainment, beautiful beach, attentive staff and beautiful grounds. It is important to us to provide our guest with a safe environment where memorable...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more   less 

Additional Information about Iberostar Tucan Hotel

Address: Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $205 - $472 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#13 Family Hotel in Playa del Carmen
#22 Top resorts Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#31 On the Beach Hotel in Playa del Carmen
#32 Spa Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Iberostar Tucan Hotel staff and other travelers.
653 questions
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Questions? Get answers from Iberostar Tucan Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Some of our friends complained that peacocks frequented their room balcony on the first floor. While it looks cute, it smells bad.”
 of 5 bubbles Piamo, 2 days ago | Read review
“Rooms by the front - closer walk to the restaurants.”
 of 5 bubbles FayeinColumbus, 2 days ago | Read review
“The rooms closer to the entrance were more quiet than rooms located closer to beach.”
 of 5 bubbles luvtoCancun, 4 days ago | Read review
“Email them in advance to ask for quiet room like us and no smoking to remind them of what you want before you arrive”
 of 5 bubbles Love2Travel4Ever2088, 1 week ago | Read review
“1400 block has great opportunity to see the monkeys. The 1400 block is noisy until about 11 pm due to the resort next door.”
 of 5 bubbles Rinny2424, 2 weeks ago | Read review
5 of 5
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