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Iberostar Tucan Hotel

6,866 reviews
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Traveler (8009)
Pool & Beach (1987)
Room & Suite (880)
Overview
  • Excellent63%
  • Very good27%
  • Average7%
  • Poor2%
  • Terrible1%
Travelers talk about
“star friends”(472 reviews)
“howler monkeys”(208 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3.5 Star Hotel
All hotel details
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Reviews (6,866)Write a Review
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2,829
1,330
372
134
79
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All reviewsstar friendshowler monkeysspecialty restaurantsjungle pathswim up bardressel diversjungle atmospherejapanese restaurantate at the japanesepool beachgated communityother resortsemailed the hotelmagic showplenty of chairsapple vacationscab ride
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1 - 5 of 4,744 reviews
Reviewed 3 days ago via mobile

The resort itself is beautiful and the staff very friendly but you have to be up super early to reserve a beach chair. Numerous times we walked around the pool and nothing was available all saved by towels or flip flops, at the beach only...More

Thank riverfishgirl
Reviewed 3 days ago

My husband and I travelled to Iberostar Tucan resort from Feb 4th to the 11th. We arrived on the 4th around 2:30 pm in the afternoon and our room was ready. We checked in and I went to get our reservations which I requested ahead...More

Thank crittercat1205
Reviewed 4 days ago via mobile

We visited the hotel for are anniversary. The hotel is about twenty years old but it is well taken care of and clean. Housekeeping does a very good job cleaning your room each day. The pool is very big and not heated. This time of...More

1  Thank lawmanAltaLoma
Reviewed 6 days ago

We spend already second stay here, with small business activities and also with the whole family. Disconsidering the absolutely night mare reservation (with the booking office in Miami) and small issue with check out (formality only), we spend againt very nice time in Tucan. Booked...More

3  Thank 730ondrejp
Response from Quality Manager I, Quality Manager at Iberostar Tucan HotelResponded 4 days ago

Dear guest, Thank you for choosing once again IBEROSTAR Tucan & Quetzal to have your family vacation. We are truly happy to read that you had a memorable time and enjoyed every detail and service provided by our accommodating staff. We truly strive to bring...More

Reviewed 1 week ago

The hotel is in a great location in Playacar and the staff is always very friendly. The beach is beautiful with crystal clear water and white sand. You can see fish swimming around you. Around the hotel you can see monkeys and other local animals....More

1  Thank JRCapel
Response from Quality Manager I, Quality Manager at Iberostar Tucan HotelResponded 4 days ago

Dear guest, We would like to thank you for having recently stayed at IBEROSTAR Tucan & Quetzal. We are glad you liked our privileged location and the friendliness of our staff, as well as our lovely beach area and our beautiful natural grounds and its...More

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Fitness Center with Gym / Workout Room
Restaurant
Beachfront
Bar/Lounge
Spa
Free Internet
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Tennis Court
Adult pool
Outdoor pool
Details
Price range
$197 - $526 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Playa del Carmen
#17 Green Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#27 Top resorts Hotel in Playa del Carmen
#34 Spa Hotel in Playa del Carmen
#38 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$197 - $526 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Playa del Carmen
#17 Green Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#27 Top resorts Hotel in Playa del Carmen
#34 Spa Hotel in Playa del Carmen
#38 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveler (8009)
Pool & Beach (1987)
Room & Suite (880)
Dining (619)
Family and Play Areas (114)
Amenities (65)
Business Center & Event Rooms (41)
Questions & Answers
Ask a question
Travellinfool
February 15, 2018|
AnswerShow all 2 answers
Response from aer99 | Reviewed this property |
We paid in US funds
1
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123456320
Room Tips
"Room in buildings, 10, 11 or 12"
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"superior room in basement"
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"All rooms are great no matter where you stay"
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"Building 11 where we stayed is right by the beach, breakfast is right there"
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