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Iberostar Tucan Hotel

Travelers' Choice award winner
4.5 of 5 stars 5,896 Reviews
#41 of 210 Hotels in Playa del Carmen
GreenLeadersGold level
Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
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Iberostar Tucan Hotel
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5,896 Reviews from our TripAdvisor Community

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Showing 4,260: English reviews
Colchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Trip to Mexico”
5 of 5 stars Reviewed 3 days ago NEW

I cannot say enough about the quality of accommodation service and friendliness of staff at this hotel my partner and I spent two wonderful weeks at the Tucan, food was excellent, hotel and rooms were kept very clean, staff were always willing to help. A special thank you to Carmen in the lounge bar, Alberto in the Itialian restaurant and... More 

Review collected in partnership with Iberostar

Helpful?
3 Thank sid_skinner
Houston, Texas
Level Contributor
92 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Probably my best review”
5 of 5 stars Reviewed 5 days ago NEW via mobile

Let me say that my trip started off less than stellar. We booked through Expedia and put in some requests And while we know that requests can't be guaranteed we expected them to at least meet some of them ie giving double beds instead of making people shack up in one king Well when we arrived we found that none... More 

Helpful?
3 Thank dantopper
Lymm, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great atmosphere”
5 of 5 stars Reviewed 1 week ago

We went here in 2014 and again in 2015 , It was truly enjoyable ,lots to do and lots of great places to visit .we liked it so much we have booked 3 weeks holiday for jan 2017,this will be a birthday trip and on what we told our daughter about this hotel she has booked a week to join... More 

Helpful?
2 Thank janiceandian2016
broadstairs
Level Contributor
73 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Fantastic Hotel”
5 of 5 stars Reviewed 1 week ago

This is our fourth visit to this Hotel and it just gets better and better, Great rooms, brilliant restaurants, fantasic staff, great entertainment, you just can not fault this place. It has what you call a jungle in the grounds, you can walk through it all sorts of animal in it even monkeys lots of iguanas. we even had 5... More 

Helpful?
3 Thank nitsab
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We would like to thank you for your kind preference by choosing IBEROSTAR Tucan & Quetzal to enjoy your holidays. It gives us great pleasure to hear that once again you had a memorable experience with us with our beautiful surroundings, amazing staff and fun entertainment activities. All our guests’ comments are greatly appreciated as they motivate us... More 

london
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“great to be back”
5 of 5 stars Reviewed 1 week ago

this second trip was even better than the first time hotel staff were fantastic every member had a smile and could not do enough for you Beach was great always clean lots to do if you wanted to join in lots of sunshades even though people put towels on the beds then went away for a few hours we even... More 

Helpful?
2 Thank adamy12
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We are grateful that once again we had the opportunity to host you at IBEROSTAR Tucan & Quetzal. It is great to know how much you enjoyed our gorgeous beach, tasty food, amazing wildlife, fun entertainment and accommodating staff. We appreciate you bring us forward your concerns and wewill gladly take it into consideration to improve. We hope... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Overall wonderful stay. ”
4 of 5 stars Reviewed 1 week ago via mobile

My family of four stayed from 9/14-9/18, this hotel is beautiful. Right on the beach! We really loved this hotel, the atmosphere and service made us feel so welcome. Martini, I'm looking at you! If you see this martini, we WILL be back and hopefully you'll still have our daughters purple dress! Fernando with The Club presentation was outstanding, so... More 

Helpful?
3 Thank Ashley G
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for your recent stay at IBEROSTAR Tucan & Quetzal for your recent vacations. We are happy to read that you enjoyed our lovely facilities, accommodating staff, tasty food and beautiful surroundings. We regret to hear that one of our restaurant services did not meet your expectations. Please know we will pass along your comments in order... More 

Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Awesome Vacation!”
5 of 5 stars Reviewed 1 week ago

I was there last week with friends. We had such an wonderful time. This was my first time in cancun. All I can say is it was the "BOMB DIGGITY BOMB BOMB!" To the chefs, the cooks, the servers, bartenders, house keeping, maintenance and all the other staff who work so very hard at the resort, I give you huge... More 

Helpful?
3 Thank marie5972016
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We would like to thank you for having chosen IBEROSTAR Tucan & Quetzal for your first experience at the Riviera Maya. It is wonderful to hear that you enjoyed everything about your stay. We appreciate your kind recognition to all our staff and we are happy to hear you made new friends within our family. We are looking... More 

Poughquag, New York
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Loved it!”
5 of 5 stars Reviewed 1 week ago

We had a beach front room with great views. Buffet, pool and beach all just steps away. The room was beautiful. Clean, large and very comfortable. The service and staff were amazing. Always so helpful and pleasant.My sister had to see the hotel doctor due to too much sun. The doctor was sent to our room and she too was... More 

Helpful?
1 Thank cowgirldld
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for sharing your recent experience at IBEROSTAR Tucan & Quetzal. It is wonderful to know that you enjoyed your room location, close services and our great staff attentions. We hope your sister is doing well now. We will be looking forward to your soon return with the IBEROSTAR service. Warm regards, Quality Manager IBEROSTAR Mexico More 

Kamay
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Iberostar”
3 of 5 stars Reviewed 1 week ago

Beautiful but needs more wait staff in pool areas. Had a blast but areas need more WiFi also since area is so big can't find friends easily. Had 18 people with us and we all had rooms with double beds the location was great but rooms need king beds. Also rooms need sound proofing. U can hear everything.

Review collected in partnership with Iberostar

Helpful?
2 Thank 2016Cassie1975
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for having stayed at IBEROSTAR Tucan & quetzal for your recent vacation. We are happy to hear that you enjoyed all our beautiful facilities. Please know that our Public Relations department is always available to assist our guests into having a pleasant stay, we wish you have brought to our attention your concerns while you were... More 

Castle Pines, Colorado
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Iberostar Tucan, Playa Car, Quintana Roo, Mexico”
5 of 5 stars Reviewed 2 weeks ago

Great property with jungle paths, monkey's, peacocks, iguana's, variety of birds, etc. Very well maintained, a good size making it easy to access beach or front of hotel, great spa services in building as well as massage at the beach. Food is consistently excellent. In room Wi-fi. Monitored activities for children. I've tried other hotels, but am comfortable recommending this... More 

Review collected in partnership with Iberostar

Helpful?
3 Thank Z655BWsusanj
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for recently staying at IBEROSTAR Tucan & Quetzal to enjoy your vacations. It is great to hear how wonderful your vacation went as our main concern is to offer our beloved guests the most memorable experiences. We hope for the pleasure of welcoming you again soon. Best regards, Quality Manager IBEROSTAR Mexico More 

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    Amenities

    Highlights
    • Pool
    • Room Service
    • Free Parking
    • Fitness Center with Gym / Workout Room
    • Restaurant
    • Beachfront
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Free Breakfast
    GreenLeadersGold level
    About the property
    • Beachfront
    • Wheelchair access
    Things to do
    • Pool
    • Fitness Center with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Tennis Court
    Room types
    • Suites
    • Non-Smoking Rooms
    • Family Rooms
    In your room
    • Air Conditioning
    Internet
    • Free Internet
    • Free High Speed Internet ( WiFi )
    • Paid Wifi
    Services
    • Room Service
    • Free Parking
    • Business Center with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Free Breakfast
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    Official Description (provided by the hotel)
    Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more   less 

    Additional Information about Iberostar Tucan Hotel

    Address: Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
    Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
    Price Range: $206 - $514 (Based on Average Rates for a Standard Room)
    Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
    Number of rooms: 350
    Reservation Options:
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    Also Known As:
    Iberostar Playa Del Carmen
    Iberostar Tucan Mexico
    Iberostar Tucan Playa Del Carmen
    Playa Del Carmen Iberostar
    Iberostar Tucan Quetzal
    Iberostar Tucan Playacar
    Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
    Hotel Style:
    #13 Family Hotel in Playa del Carmen
    #22 Top resorts Hotel in Playa del Carmen
    #25 Romantic Hotel in Playa del Carmen
    #30 Spa Hotel in Playa del Carmen
    #31 On the Beach Hotel in Playa del Carmen
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    Questions & Answers

    Here's what travelers have asked, with answers from Iberostar Tucan Hotel staff and other travelers.
    600 questions
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    Questions? Get answers from Iberostar Tucan Hotel staff and past guests.
    Posting guidelines
    Typical questions asked:
    • Can tickets for local attractions be purchased at the front desk?
    • Do you have to pay extra for a mini-fridge?
    • At what time does the pool open each day?

    See which rooms travelers prefer

    “If you want sleep avoid rooms near the entertainment areas”
    of 5 stars janiceandian2016, 1 week ago | Read review
    “Rooms are in blocks of 3 floors,ask for aa view of the pool”
    of 5 stars nitsab, 1 week ago | Read review
    “We wanted ocean views so we got ocean front. We were in bldg. 10. It was the closest to all the things we most wanted.”
    of 5 stars cowgirldld, 1 week ago | Read review
    “Superior Ocean Front Suite - Well worth the money. Rooms 2011 & 2012”
    of 5 stars jessbH7700JA, 2 weeks ago | Read review
    “We were in building 17 and liked having easy access to the dining rooms, lobby and other facilities.”
    of 5 stars Tracy_Travels_60, 2 weeks ago | Read review
    5 of 5
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