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Iberostar Tucan Hotel

Certificate of Excellence
GreenLeadersGold level
Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
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1 room 1 adult
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Iberostar Tucan Hotel
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5,312 Reviews from our TripAdvisor Community

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Chicago, Illinois
1 review
3 of 5 stars Reviewed yesterday NEW

My husband and I stayed at the Iberostar Tucan for our honeymoon for a week. Although our room was beach accessible, that is about the only thing that was great about it. The wildlife that is throughout the resort was exciting to see. The food left much to be desired which is important when you're staying somewhere for an entire... More 

Review collected in partnership with Iberostar

Helpful?
Thank historian2016
York, Pennsylvania
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Currently still on vacation at this beautiful resort. I will add onto my review after my return home. We are so impressed with the lush gardens beautiful wildlife and as always the iberostar staff can not be outdone. Check in was great we were greeted by Vanessa who took us on a tour and booked our restaurant reservations. Our room... More 

Helpful?
1 Thank TravJacait
Boston, Massachusetts
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed a week on the Tucan side in room 1952. Very quiet room and perfect for traveling with a 15 month old child who takes two naps a day and goes to bed early. the room was right by the lobby yet just a 5 minute walk to get to the beach. Dined mostly in the buffets and found the... More 

Helpful?
2 Thank Matt H
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 days ago NEW

Great location, helpful friendly staff. A pleasant stay. Family friendly. Second time here. We would return again. They have done a nice job remodeling after the big fire last October damaged some of the restaurants, lobby and entertainment area. Food rates a 7 out of 10. Buffet restaurants were nice. The reservation restaurants we dined at this time were the... More 

Helpful?
Thank Bernard M
Saskatoon, Saskatchewan
1 review
5 of 5 stars Reviewed 2 days ago NEW

My wife and I chose Iberostar Tucan out of a brochure and favorable review comments. We liked the idea of being surrounded by animals and birds. Our room was on the third floor so we had a palapa covering over our deck. The staff were friendly, there was a good variety of food and we had a trouble free vacation.

Review collected in partnership with Iberostar

Helpful?
Thank rod_andrews
Whitecourt, Canada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

This was our first trip to Mexico and everything turned out beautifully....so much so, that I've left a little piece of my heart at the Iberostar Tucan, until we return next year! First off, the flights were great and our Sunwing rep Jessica was very helpful. Check in was a breeze and the welcome drink very tasty. Vanessa C was... More 

Helpful?
1 Thank Tracy N
Winnipeg, Canada
1 review
3 of 5 stars Reviewed 3 days ago NEW

This was our 4th trip to this resort & probably our last. In the past, we have always contacted the resort with our preferred room location & they have been very accommodating to our requests. I emailed the resort again this year, 1 month prior our trip, requesting a room close to the beach, facing the pool. Claimed they would... More 

Helpful?
Thank manitobans2016
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, First of all, on behalf of IBEROSTAR Tucan & Quetzal we thank you for choosing our resort for your recent vacations and for your loyalty over the years. We appreciate your nice comments about our amazing natural surroundings, beautiful beach and pool area, great location and excellent hard working staff. On the other hand, we would like to... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 4 days ago NEW via mobile

We just returned from a week long visit, travelling with our 6 month old. We travel quite a bit, however this was our first all inclusive experience. We thought this would be convenient with an infant, and chose this resort on a recommendation of friends who stayed a couple years ago. Some positive notes: The grounds are beautiful. The jungle... More 

Helpful?
Thank Laura G
Lakewood, Colorado
1 review
2 of 5 stars Reviewed 5 days ago NEW

Pleasant weekend stay. The rooms were adequate, the staff friendly, and the grounds were beautiful. However, there were some problems. The switch to turn the overhead fan on was hard to locate on the wall. The thermostat controls were slow to respond -- the room eventually cooled down. The bathroom however was another story. It was very difficult to find... More 

Review collected in partnership with Iberostar

Helpful?
Thank mkien
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for choosing IBEROSTAR Tucan & Quetzal for your recent visit to the Riviera Maya. We are glad to hear you enjoyed our nice facilities, beautiful grounds and great staff friendly services. On the other hand, please accept our sincere apology about the inconveniences you experienced during your stay. We would like to inform you that our... More 

Windsor, Canada
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

First of all I would like to stress that I have been travelling to the Caribbean for years now, and have stayed in a variety of different resorts and locations. Bahia Principie in Punta Cana and Cayo Levantado Secrets Sanctuary in Cap Cana Riu Palace in Aruba and Punta Cana The Royalton in Cayo Santa Maria as well as numerous... More 

Helpful?
Thank beachy026
Questions? Get answers from hotel staff and past guests. Ask a question

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