We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
TripAdvisor
Playa del Carmen
My Trips
Inbox
More
    Help Center

    Iberostar Tucan Hotel

    7,115 reviews
    #56 of 220 Hotels in Playa del Carmen
    Save
    Share
    Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
    Lowest prices for your stay
    Check In— / — / —
    Check Out— / — / —
    1 room, 2 adults, 0 children12
    Lock in the lowest price from these sites
    $228
    Free cancellation until 08/23
    View Deal
    Iberostar.com$228
    Hotels.com$228
    Travelocity$228
    Orbitz.com$228
    Booking.com$228
    Hotwire.com$228
    View all 9 deals
    Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
    Expedia.com
    $228
    Iberostar.com
    $228
    Hotels.com
    $228
    Travelocity
    $228
    Orbitz.com
    $228
    Booking.com
    $228
    Hotwire.com
    $228
    TripAdvisor
    $228
    Priceline
    View all 9 deals
    Collapse deals
    All photos (8,779) 8,779
    Full view
    Certificate of Excellence
    Traveler (8311)
    Pool & Beach (2036)
    Room & Suite (904)
    Overview
    4.5
    7,115 reviews
    • Excellent63%
    • Very good27%
    • Average7%
    • Poor2%
    • Terrible1%
    Travelers talk about
    “star friends”(472 reviews)
    “howler monkeys”(214 reviews)
    “jungle area”(161 reviews)
    Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico See on map
    AMENITIES
    Free Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    3 Star accommodation
    All hotel details
    {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
    Rooms
    Aug 26Aug 27
    |
    1 room, 2 adults, 0 children
    Standard Room
    Getting you more information on this room More
    Free Cancellation
    Book now, pay at stay!
    Select
    Show Available Rooms
    Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 8 partner sites to see rooms from $228.
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Playa del Carmen hotels with availability
    {"BOOKING_FEATURES": ["IB_IRG_RATE_VERIFICATION","IB_STREAMLINED_SELECTED_ROOM","IB_POST_BOOKING_LOGIN_US","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","MOB_BOOKING_EMAIL_AGREE_HIDE","CHILDREN_SEARCH","IB_EXPRESS_BOOK","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_PRICE_WINS_COPY","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","META_AIR","IB_REVIEW_BOOKING_BUTTON","IB_INLINE_ROOM_GRID","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_KIPLINGER_AWARD","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "7d140be60cb944c088f8c4b0199f6094", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":214254,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[104947386],"additionalContentIds":[],"pollCount":0,"checkin":{"day":26,"month":8,"year":2018},"checkout":{"day":27,"month":8,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":228,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"7d140be60cb944c088f8c4b0199f6094","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":0,"lowestMetaPrice":228,"additionalPartner":false,"highestMetaPriceDisplay":0,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":-1,"lowestMetaPrice":228,"highestMetaPriceDisplay":-1,"hotelName":"Iberostar Tucan Hotel","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjdkMTQwYmU2MGNiOTQ0YzA4OGY4YzRiMDE5OWY2MDk0IiwiQUlLIjoiMGUxZDY5Njc2MjBmNGRjOGJiMTFjOTExOGZhNTg2ZWMifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isMetaMarketingLandOnBookingFormEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "08/26/2018", "checkOut": "08/27/2018", "lowestPrice": "$228", "hasDates": true, "hacComplete": true, "contentIdMappings": {"104947386":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
    Reviews (7,115)
    Write a Review
    Filter reviews
    4,833 results
    Traveler rating
    2,885
    1,350
    381
    136
    81
    Traveler type
    Time of year
    LanguageEnglish
    More languages
    2,885
    1,350
    381
    136
    81
    Show reviews that mention
    All reviewsstar friendshowler monkeysjungle areaspecialty restaurantsswim up bardressel diversjapanese restaurantate at the japanesetowel hutpool beachgated communityother resortsemailed the hotelplenty of chairsmagic showcab rideapple vacations
    FilterEnglish
    Updating list...
    1 - 5 of 4,833 reviews
    Reviewed 3 days ago
    Excelent resort

    We were in building 14, the is equal distant between the pool and the from desk, the services and employees were excellent, the pool can get crowded, so go early, I would have given Tucan 5 stars but the pool buffet and the late night...More

    2  Thank mtxprim3
    A TripAdvisor Member
    12
    Reviewed 3 days ago via mobile
    Beautiful Place But Wary About Food

    I enjoyed a stay at Iberostar in Jamaica once before. The food was phenomenal. The beach was pristine. I have been to Mexico at least 6 times over the span of 24 years. I especially loved body-surfing in Tulum, hanging at the beach in Puerto...More

    2  Thank A TripAdvisor Member
    Reviewed 5 days ago
    An All-Inclusive

    I had higher expectations of the resort then what I got. The rooms and beach were great the food at the restaurants was as expected nothing spectacular but fairly solid. There are animals roaming the grounds Agoutis are the largest group. There are a few...More

    5  Thank Alena V
    Response from Quality Manager I, Quality Manager at Iberostar Tucan HotelResponded 3 days ago

    Dear guest, Thank you for sharing your experience at Iberostar Tucan & Quetzal. We are glad to know that you enjoyed our beach area, the charming wildlife roaming our natural surroundings and the pleasant accommodations. On the other hand, we are sorry to read that...More

    Reviewed 5 days ago via mobile
    Great Place! Great People! Great Honeymoon!

    Travelled here on our honeymoon 23.7.18 with some of our family & friends inclu 2teenagers& stayed for two weeks. From the moment we arrived at the lobby we were greeted by staff who took our cases & were brought arrival non alcoholic cocktails-Delicious. We checked...More

    4  Thank TiffanyBrook
    Response from Quality Manager I, Quality Manager at Iberostar Tucan HotelResponded 3 days ago

    Dear guest, Thank you for having such a special occasion celebrated at Iberostar Tucan & Quetzal. We are happy to know your family and friends enjoyed a wonderful time at our facilities from beginning to end and that you were pleased with the services, details...More

    Reviewed 6 days ago
    2nd Time loved it!!

    Came here 12/07/18 for 2 weeks and had perfect weather, hot and no rain or cloud really! Block 15 top floor facing the jungle.....perfect. Been in the room 15 mins and already had the Howler monkeys on the balcony!! Buffet restaurant had a little revamp....More

    3  Thank kittybumsqueek
    Response from Quality Manager I, Quality Manager at Iberostar Tucan HotelResponded 3 days ago

    Dear guest, We are grateful for once again having welcomed you at Iberostar Tucan & Quetzal. It is of great pleasure to read that your experience was another memorable one with our lovely wildlife, attentive staff, fun entertainment and tasty food. We look forward for...More

    View more reviews
    123456…967
    About
    Awards & Recognition
    GreenLeaders Gold level
    Certificate of Excellence
    Amenities
    Top amenities
    Pool
    Room Service
    Free Parking
    Fitness Center with Gym / Workout Room
    Restaurant
    Beachfront
    Bar/Lounge
    Spa
    Free Internet
    Breakfast included
    Hotel Amenities
    Room Service
    Free Parking
    Business Center with Internet Access
    Children Activities (Kid / Family Friendly)
    Wheelchair access
    Airport Transportation
    Breakfast included
    Dry Cleaning
    Meeting Rooms
    Laundry Service
    Concierge
    Banquet Room
    Multilingual Staff
    Conference Facilities
    Babysitting
    Breakfast Available
    Room amenities
    Air Conditioning
    Refrigerator in room
    Minibar
    Things to do
    Pool
    Fitness Center with Gym / Workout Room
    Restaurant
    Bar/Lounge
    Spa
    Tennis Court
    Adult pool
    Outdoor pool
    Details
    Price range
    $190 - $472 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #8 Family Hotel in Playa del Carmen
    #18 Green Hotel in Playa del Carmen
    #25 Romantic Hotel in Playa del Carmen
    #28 Top resorts Hotel in Playa del Carmen
    #37 Spa Hotel in Playa del Carmen
    #43 On the Beach Hotel in Playa del Carmen
    Room types
    Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
    Details
    Price range
    $190 - $472 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #8 Family Hotel in Playa del Carmen
    #18 Green Hotel in Playa del Carmen
    #25 Romantic Hotel in Playa del Carmen
    #28 Top resorts Hotel in Playa del Carmen
    #37 Spa Hotel in Playa del Carmen
    #43 On the Beach Hotel in Playa del Carmen
    Room types
    Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
    Show More
    Show Less
    Add Photo Photos
    All photos (8,779) 8,779
    Full view
    Traveler (8311)
    Pool & Beach (2036)
    Room & Suite (904)
    Dining (640)
    Family and Play Areas (138)
    Amenities (65)
    Business Center & Event Rooms (41)
    See all
    Questions & Answers
    Ask a question
    See all 1,032 questions
    rsmtz
    August 14, 2018|
    Answer
    Response from TravelLoverWithKids | Reviewed this property |
    Cannot comment on the current seaweed situation, but the nightly shows in this resort are the best I have seen in all resorts I've been to. Starts at 9:30PM until 11PM. Very professional entertainment team. There is no night... More
    1
    Vote
    Kristy P
    August 13, 2018|
    AnswerShow all 2 answers
    Response from TravelLoverWithKids | Reviewed this property |
    They have great variety of food in the buffets and you can always talk to the chef and ask for the specific dietary options. They are very helpful about that.
    1
    Vote
    123456…344
    Room Tips
    "If you want monkeys on your balcony request when you check in a top floor jungle side block 12-15"
    Read review
    "Do not stay at this resort. If you have to ask for a room facing jungle and has a balcony, so you can at..."
    Read review
    "Jungle view rooms are definitely a unique experience."
    Read review
    "Rooms with an ocean view are worth it, but there aren't as many available"
    Read review
    Show More
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing