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Iberostar Tucan Hotel

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Traveler (8186)
Pool & Beach (2010)
Room & Suite (896)
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Overview
  • Excellent63%
  • Very good27%
  • Average7%
  • Poor2%
  • Terrible1%
Travelers talk about
“star friends”(476 reviews)
“howler monkeys”(217 reviews)
“jungle area”(162 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3 Star Hotel
All hotel details
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Nearby Hotels
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Reviews (7,030)
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4,809 results
Traveler rating
2,871
1,344
380
135
79
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LanguageEnglish
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2,871
1,344
380
135
79
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All reviewsstar friendshowler monkeysjungle areaspecialty restaurantsswim up bardressel diversjapanese restaurantate at the japanesetowel hutpool beachgated communityother resortsemailed the hotelmagic showcab rideplenty of chairsapple vacations
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1 - 5 of 4,809 reviews
Reviewed yesterday via mobile

This review is long overdue since we went to Tucan last August but better late then ever!My wife and I just spent a 7 nights at iberostar Tucan and we absolutely loved it. We stayed at Iberostar Del Mar a few years ago which is...More

Thank beachbumjason343
Reviewed 4 days ago

We really liked this resort, so much that next time we go to the Caribbean (next year is Europe) we will look for the Iberostar chain. I do wish we would have booked in Cozumel only because of the bad seaweed this year in Playa,...More

4  Thank alliePB1602
Response from Quality Manager I, Quality Manager at Iberostar Tucan HotelResponded 2 days ago

Dear guest, We would like to thank you for having stayed at Iberostar Tucan & Quetzal and for taking the time to share your experience with us. It pleases us to read all the positive aspects that brought you such a pleasant time at our...More

Reviewed 1 week ago via mobile

Just coming to the end of a 2 week stay at Iberostar Tucan and already planning to come back in the not too distant future. Staff The staff here are so friendly and welcoming, without exception. Even just walking about you will be welcomed with...More

5  Thank Qazwsc
Response from Quality Manager I, Quality Manager at Iberostar Tucan HotelResponded 3 days ago

Dear guest, We would like to thank you for having taken the time to comment on your IBEROSTAR Tucan & Quetzal experience. It pleases us to read that every aspect of your stay was of great enjoyment as your kind compliments and recognition towards our...More

Reviewed 1 week ago

My Wife and I traveled to Playa Del Carmen for some R&R with each other, and chose the Iberostar Tucan. Our check-in went very smoothly, and we thoroughly enjoyed the lobby during the process. There was a wonderful parrot in the lobby who was very...More

5  Thank Wadester2u
Response from Quality Manager I, Quality Manager at Iberostar Tucan HotelResponded 3 days ago

Dear guest, We are grateful for the opportunity to have hosted you at IBEROSTAR Tucan & Quetzal. It is wonderful to read that you greatly enjoyed your stay at our hotel, highlighting our beautiful natural surroundings as well as our accommodating facilities, our restaurant venue...More

Reviewed 1 week ago via mobile

Although it rained for most of our trip and the beach was filled with seaweed, we found the same great staff from years past. We actually were fortunate enough to have monkeys on our balcony every day during our visit. The food is amazing and...More

2  Thank czbrown
Response from Quality Manager I, Quality Manager at Iberostar Tucan HotelResponded 1 week ago

Dear guest, Thank you for your preference on IBEROSTAR Tucan & Quetzal. We are so happy to know that you spent wonderful vacations and enjoyed our charming wildlife and that once again our staff was a highlight on your experience. We will be looking forward...More

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Fitness Center with Gym / Workout Room
Restaurant
Beachfront
Bar/Lounge
Spa
Free Internet
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Tennis Court
Adult pool
Outdoor pool
Details
Price range
$171 - $462 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Playa del Carmen
#17 Green Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#27 Top resorts Hotel in Playa del Carmen
#36 Spa Hotel in Playa del Carmen
#42 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$171 - $462 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Playa del Carmen
#17 Green Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#27 Top resorts Hotel in Playa del Carmen
#36 Spa Hotel in Playa del Carmen
#42 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveler (8186)
Pool & Beach (2010)
Room & Suite (896)
Dining (636)
Family and Play Areas (132)
Amenities (65)
Business Center & Event Rooms (41)
Questions & Answers
Ask a question
beckrz
June 2, 2018|
Answer
Response from Missy G | Reviewed this property |
Yes there is actually a cigar bar there! I believe on the Quetzal side
1
Vote
colh11
June 2, 2018|
AnswerShow all 3 answers
Response from Missy G | Reviewed this property |
I’m not 100% sure but there is a strong chance that there will be one in the towel bar.
1
Vote
Marek T
May 21, 2018|
Answer
Response from Eric K |
they were not a big use for us because it will still cost you $ ,depends how much you want to spend ,it was not a big savings for us.
0
Votes
Room Tips
"Bring a camera and take photos of the nature area and animals"
Read review
"Some rooms are located near loud birds. It was fun for us, but would probably request to be somewhere else in..."
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"Chose the preferencial place rooms. Around number 13 to 11 in the Tucan"
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"Block 10 offers excellent beach views, is close to the buffet and essential amenities."
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