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Iberostar Tucan Hotel

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Iberostar Tucan Hotel
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6,197 Reviews from our TripAdvisor Community

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Showing 4,417: English reviews
Reviewed 2 days ago NEW

Beautiful resort. Food was really great except the Mexican restaurant. They didn't have much for vegetarian and I got my dinner 15 minutes later than everyone else. Japanese restaurant was awesome we met some really nice people from Chicago there. Steak restaurant was just perfect. Something different every night at the buffet.

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1Thank Lin B
Tulsa, OK
Reviewed 3 days ago NEW

This review is a bit overdue (trip was last June), but we are booking our next trip so I figured I better go back and give a couple reviews (have also been to Negril since this trip). Lots of helpful information on these reviews. We traveled into Cancun and rented a car and drove to the Iberostar hotels in Playacar....

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2Thank pcscasey
Reviewed 3 days ago NEW

This was our first family vacation with my wife and kids (8 & 11) never being to Mexico. Everyone loved the experience. From the friendly staff, great food, wonderful grounds and service, you cannot beat this resort. The staff was helpful, friendly and always available. The resort was incredibly clean. The food and restaurants were great. A quite resort with...

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3Thank Doug H
St. Albert, Canada
Reviewed 4 days ago NEW

We were greeted at the moment we walked out of our van. The bellman took our bags and the most friendly guest services man brought us to the front desk. The room we had was 1504 it was lower level facing jungle saw lots of peacocks every morning. The room was great! We did have some problems with the balcony...

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4Thank Smiles41
Brazil
Reviewed 4 days ago NEWvia mobile

Came here solo for a scuba diving weekend after a hard week working in Mexico City. The hotel is very nice with a beautiful pool, several restaurants and bars all around and an amazing beach steps away from your room. The room itself is very comfortable an spacious, you can come in a family of 3-4 and sleep well here....

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2Thank BrazilAca
Stockholm, Sweden
Reviewed 4 days ago NEW

A nice hotel with large and comfortable range of activities. Very pleasant and helpful staff. Plant and animal life around the hotel offers exciting encounters with several beautiful and exotic species. The noise level at the poolside restaurant, Uxmal, was unnecessarily high. The temperature of the water in the shower varied too much (room 1148).

Review collected in partnership with Iberostar
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2Thank 921larsf
Reviewed 4 days ago NEW

I traveled with a group of 6 couples on a winter getaway to Mexico during February of 2017. We chose the Iberostar Tucan Hotel in Playa del Carmen for our all-inclusive vacation. The place is a paradise. The staff was extremely friendly and helpful. The food was excellent. We booked oceanfront mini-suites and they were very comfortable, clean and convenient...

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4Thank James C
Camrose, Canada
Reviewed 5 days ago NEWvia mobile

Best Parts Dressel Divers - Chris from Chicago Beach & ocean - clean, beautiful & safe Kids Club - Yessica, Karina, Ari, Dalila Kids Disco - the kids had a blast entire Star staff Nightly show Japanese Restaurant Also enjoyed Food Pool Clean rooms Pleasant and helpful staff Star Staff pool games & aqua fit

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3Thank RedtailRanchWife
Creston BC
Reviewed 5 days ago NEWvia mobile

This was my first time at an all inclusive and I have to say, not sure I'd do it again. Our room was ground floor, building 17 and faced the back of a building. No view what so ever and this was our honeymoon which we stated from the start when booking. The room smelled this God awful stench. The...

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4Thank Mineymo78
southampton
Reviewed 5 days ago NEW

My wife and I stayed here in December for 2 weeks we had a wonderful time. Food was very good and stake house and Italian restaurants were fantastic. We found staff very helpful and friendly. But what sets this hotel apart from other similar hotels are the grounds and wildlife. Truly amazing. If you enjoy wildlife you will enjoy this...

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4Thank tilly1379
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more   less 

Additional Information about Iberostar Tucan Hotel

Address: Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $181 - $490 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#13 Family Hotel in Playa del Carmen
#22 Top resorts Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#30 Spa Hotel in Playa del Carmen
#31 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Iberostar Tucan Hotel staff and other travelers.
710 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“10 block or 13 is close to everything pool and ocean. lower floors are alittle musty smelling.”
 of 5 bubbles Smiles41, 4 days ago | Read review
“Can't remember what room we stayed”
 of 5 bubbles tilly1379, 5 days ago | Read review
“Just ask for an upgrade close to the beach. All the rooms are great!”
 of 5 bubbles 869kimy, 6 days ago | Read review
“If you let the hotel know your requirements they will try to meet them. There is no elevator. No issue with bugs etc... on ground floor.”
 of 5 bubbles 938judyd, 1 week ago | Read review
“room 1700 could hear entertainment but did not keep us awake.”
 of 5 bubbles Hippyho, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question