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Iberostar Tucan Hotel

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Traveler (8103)
Pool & Beach (2001)
Room & Suite (888)
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Overview
  • Excellent63%
  • Very good27%
  • Average7%
  • Poor2%
  • Terrible1%
Travelers talk about
“star friends”(475 reviews)
“howler monkeys”(210 reviews)
“jungle area”(161 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3 Star Hotel
All hotel details
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Rooms
Apr 30May 1
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (6,954)
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377
135
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2,849
1,340
377
135
79
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All reviewsstar friendshowler monkeysjungle areaspecialty restaurantsswim up bardressel diversjapanese restaurantate at the japanesetowel hutpool beachgated communityother resortsemailed the hotelmagic showplenty of chairsapple vacationscab ride
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1 - 5 of 4,780 reviews
Reviewed 2 days ago via mobile

This trip was our 4th to Mexico over the last 10 years. Our very first time was to this resort in 2008, the following two were to the Iberostar Paraiso Maya. I always wanted to return to this resort due to it being smaller and...More

2  Thank beckybo0
Response from Quality Manager I, Quality Manager at Iberostar Tucan HotelResponded yesterday

Dear guest, First and foremost, we would like to express our gratitude for your preference and for allowing us to welcome you again at IBEROSTAR Tucan & Quetzal. It feels us with satisfaction to read how wonderful and pleasant your experience was, enjoying every aspect...More

Reviewed 6 days ago

Service: I would rate this Hotel 5 stars on service, any minor complaint we had was dealt with promptly and was followed by sincerest apologies. The minor complaints were the AC not working in one room, and the safe not working in the other. Both...More

3  Thank lewis297
Response from Quality Manager I, Quality Manager at Iberostar Tucan HotelResponded 2 days ago

Dear guest, We are thankful for having recently welcomed you at IBEROSTAR Tucan & Quetzal. It is of great pleasure to read your kind compliments on our service and facilities as it is our main concern to provide the best experiences to our guests. We...More

Reviewed 1 week ago via mobile

We are staying at the Iberostar Quetzal Hotel in Playacar,Mexico. This is the fourth time we have stayed here and the second as members of Iberostar The Club. Each time we come here it is like coming home. Everyone is so friendly and the service...More

2  Thank SLBruce
Response from Quality Manager I, Quality Manager at Iberostar Tucan HotelResponded 1 week ago

Dear guest, First and foremost, we are grateful for having you as an IBEROSTAR family Member and for staying at Tucan & Quetzal. We could not be happier to read that your experience was once again memorable and that our service was accommodating and welcoming....More

A TripAdvisor Member
23
Reviewed 1 week ago via mobile

I would highly recommend this place. We become Prestige Club silver members in Iberostar Resorts 3 years ago and we stay here 3-4 times per year. Everything here including staff, service level, cleanliness exceeds my expectations. The resort is family friendly and there are a...More

2  Thank A TripAdvisor Member
Response from Quality Manager I, Quality Manager at Iberostar Tucan HotelResponded 1 week ago

Dear guest, We would like to thank you for your preference and for becoming an IBEROSTAR family member. It was a pleasure to have recently received you at IBEROSTAR Tucan & Quetzal and hearing that you greatly enjoyed your stay from start to end, highlighting...More

Reviewed 1 week ago via mobile

We stayed at the Iberostar Tucan from March 31-April 7 2018. The resort is one of the most beautiful and well kept resorts we have ever stayed at. Our entire family felt so relaxed the entire week. The large pool and vast beach were so...More

4  Thank debos60643
Response from Quality Manager I, Quality Manager at Iberostar Tucan HotelResponded 6 days ago

Dear guest, It was a pleasure to have welcomed you at IBEROSTAR Tucan & Quetzal. We are glad to know that your vacations have been pleasant in all aspects, from our amazing staff to our food venue and our fun entertainment. We truly appreciate your...More

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Fitness Center with Gym / Workout Room
Restaurant
Beachfront
Bar/Lounge
Spa
Free Internet
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Tennis Court
Adult pool
Outdoor pool
Details
Price range
$197 - $452 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Playa del Carmen
#17 Green Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#27 Top resorts Hotel in Playa del Carmen
#36 Spa Hotel in Playa del Carmen
#42 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$197 - $452 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Playa del Carmen
#17 Green Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#27 Top resorts Hotel in Playa del Carmen
#36 Spa Hotel in Playa del Carmen
#42 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveler (8103)
Pool & Beach (2001)
Room & Suite (888)
Dining (628)
Family and Play Areas (122)
Amenities (65)
Business Center & Event Rooms (41)
Questions & Answers
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klipper-fillet
April 19, 2018|
Answer
Response from oink13 |
About an hour, depends on how your getting there. Private taxi less time
0
Votes
Room Tips
"Rooms in block 16 overlook the hotel next door have a whining generator. Noisy Peacocks on the ground floor..."
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"We were in building 15, we did hear the nightly entertainment so if thats an issue get one closer to front of..."
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"If you want to see wildlife from your balcony ask for a room facing the jungle"
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"We stayed in building 13... near the beach and quiet......"
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