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Avda Xaman-Ha Playacar, Playa del Carmen 77710 Mexico
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Traveler (9746)
Pool & Beach (2435)
Room & Suite (1010)
Certificate of Excellence


#28 of 257 hotels in Playa del Carmen
Certificate of Excellence
GreenLeaders Gold level
Privileged location directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area.
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Property amenities
Free parking
Free internet
Fitness Center with Gym / Workout Room
Free breakfast
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Breakfast available
Breakfast buffet
Kid-friendly buffet
Swimup bar
Poolside bar
Tennis court
Entertainment staff
Evening entertainment
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Head massage
Currency exchange
Sun loungers / beach chairs
Sun umbrellas
Butler service
First aid kit
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Flatscreen TV
Bath / shower
VIP room facilities
Private bathrooms
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Room types
Ocean view
Pool view
Non-smoking rooms
Family rooms
Good to know
Park View
Languages Spoken
English, French, Spanish
Hotel links
Special Offer:55% Off
8,825Reviews1,253Q+A100Room tips
Traveler rating
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Popular mentions
Everyone should go visit this resort its the best resort and the company is amazing. The reson why i recomend this resort it has everything that kids want to do. Kids can hangout with other kids and create a memoroies and parents to relax and go to the spa. The families can enjoy a stress free day from the kids and enjoy dinner and lunch even breakfest asa family and also thee shows is amazing
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Response from Quality Manager I, Quality Manager at Hotel Iberostar Tucan
Responded Apr 13, 2020
Dear guest, Thank you for taking the time to share your wonderful impressions of your stay at Iberostar Tucan & Quetzal. It is of the utmost importance to us that our guests enjoy of our well-thought-out holiday concept. Our main objective is to guarantee our guests can experience the highest levels of comfort in a, particularly pleasant atmosphere, and we are so glad to know you enjoy of a wonderful experience. Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future. Kind regards, Quality Manager Iberostar Tucan & Quetzal
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Hotel's Favorite
I've been curious about the Iberostar Tucan for a long time. We had a direct flight and arrived at the resort around 11 am. Check in is at 3:00, so our room wasn't ready. They were very apologetic, but were very insistant about selling us a membership program (timeshare?) which we weren't at all interested in. We finally went to the buffet for lunch. Looking back, we should have put on our swimsuits and come back later when the room was ready. When our room was ready they had us on a third floor unit, no elevator. We requested a ground level unit and were quickly accomodated. The grounds are impressive! We loved all of the animals and the jungle like setting! The room was nice, clean, nothing special, but we only slept and showered there. The food was very good. It was hard to sample it all, lots of choices! The buffet on the beach serves breakfast and lunch and they had a walk up stand that featured burgers, hot dogs, ribs and wings. I was pleastantly surprised how tasty the burgers were! We did eat at the steakhouse. It was a little disappointing. Really, the buffet is hard to beat. I looked forward to it every evening. All in all, we really enjoyed the food. The beach is beautiful! There was some seaweed, but the resort made every effort to clean it up, definitely not a deal breaker. The pool is nice and clean.The service is great, such friendly people, very proffessional. A special shout out to Omar in the lobby bar and Ramon at the main breakfast buffet.
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Response from Quality Manager I, Quality Manager at Hotel Iberostar Tucan
Responded Jun 27, 2019
Dear guest, On behalf of the entire team of Iberostar Tucan & Quetzal, we thank you for choosing our resort to spend your recent holidays. We are pleased to hear that our stunning grounds, the exotic atmosphere, wildlife, the cleanliness of our facilities, culinary options and the beautiful beach were of your entire satisfaction. Furthermore, we are delighted to read that the excellent service of Omar and Ramon exceeded your expectations. It is in our hope to have the honor of hosting you once again in the close future! Best regards, Quality Manager Iberostar Tucan & Quetzal
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This resort has beautiful grounds. You feel like you are in the jungle. There are animals all over the place. I enjoyed taking pictures of the animals. The staff is friendly and dedicated. The night time shows were good. The food was good with a lot of variety. There were lots of good fruit. You can tell they are putting a lot of effort to offer good food. The food is good but not the greatest. The biggest problem with the buffets is that the food is not always warm enough. My friend had a steak at one of the restaurants and it was not tender. I tasted her steak and it was not the highest quality meat. I find some of the restaurants never opened. I liked the food on the beech. The best food I ate was BBQs on the beech. I find the beech overcrowded and often there was no room to get some shade. You have to go very early in the day to get a shady place on the beech. I enjoyed the salsa band on the beech. The room was comfortable and clean. I did not like the mildew smell in the room. I wish there were more activities in the daytime when you have enough of the beech. We did not go to the activities outside the resort because it was way too expensive. For example, it would have cost for both of us $320 (can.) to visit xcaret for a few hours. My friend came to this place a few years ago and said it is not as good as before because of all the cutbacks they made (maybe to save money). As for myself, I enjoyed this place. I may come back if they don’t raise the prices too much.
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Response from Quality Manager I, Quality Manager at Hotel Iberostar Tucan
Responded Mar 22, 2020
Dear guest, Thank you so much for choosing Iberostar Tucan & Quetzal as your most recent holiday destination. We are happy to hear that you had such an enjoyable stay. Likewise, we thank you for sharing your observations with us as they helps us to identify the areas where there is room for improvement; we assure you that we will pass on your comments to our Management for their review. It will be a pleasure to receive you once again on your upcoming vacations. Kind regards, Quality Manager Iberostar Tucan & Quetzal
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My family went to the Iberostar last week w our 2 year old grandson. We thoroughly enjoyed the stay. The chefs willingly made special vegetable dishes for the 2 year old who doesn't eat the more spiced dishes. As for myself, I really enjoyed their hot green sauces.
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Response from Quality Manager I, Quality Manager at Hotel Iberostar Tucan
Responded Mar 22, 2020
Dear guest, First and foremost, thank you for choosing Iberostar Tucan & Quetzal on your most recent vacation, and for sharing your kind comments with us. We are honored to know that you have enjoyed of an excellent holiday and have left with wonderful memories of your vacation. Our combination of both a friendly and competent service is one of our highest priorities and we are constantly working to provide our guests with an excellent experience. Thank you once again for your kind comment and we look forward to welcoming you back again. Until then, we wish you all the best. Sunny regards, Quality Manager Iberostar Tucan & Quetzal
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An amazing place to recharge your energy. The staff really take serious their job of entertain and make you feel welcome, the food is delicious and diverse. I highly recommend the Cozumel bufett although the food is good in all their restaurants
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Response from Quality Manager I, Quality Manager at Hotel Iberostar Tucan
Responded Mar 22, 2020
Dear guest, We would like first and foremost to thank you for choosing Iberostar Tucan & Quetzal for your recent holiday. Every day is a new and exciting challenge for us based on providing our guests with a feeling of staying at another home from home. Again we thank you for your comments and we hope to welcome you back again soon. Kind regards, Quality Manager Iberostar Tucan & Quetzal
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$147 - $375 (Based on Average Rates for a Standard Room)
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MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
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Frequently Asked Questions about Hotel Iberostar Tucan
Which popular attractions are close to Hotel Iberostar Tucan?
Nearby attractions include Xcaret (2.4 miles), Quinta Avenida (2.0 miles), and Cenote Chaak Tun (4.1 miles).
What are some of the property amenities at Hotel Iberostar Tucan?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Hotel Iberostar Tucan?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Iberostar Tucan?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hotel Iberostar Tucan?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Iberostar Tucan?
Conveniently located restaurants include Ferron's Jerk Chicken, Osteria De Roma, and Harry's.
Are there opportunities to exercise at Hotel Iberostar Tucan?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hotel Iberostar Tucan have an airport shuttle?
Yes, Hotel Iberostar Tucan offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Iberostar Tucan?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Iberostar Tucan offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hotel Iberostar Tucan?
The staff speaks multiple languages, including English, Spanish, and French.