Loved the hotel and the staff! The hotel is safe, clean, and the food was great. I also enjoyed the rooftop pool, the bartenders were attentive. Elisa at the front desk was very helpful with anything I needed. She was professional and welcoming. Enjoyed my stay and grateful for the hospitality!
I stayed here for 5 nights. I havent got a single complaint! The location, facilities, food, staff were all wonderful! One thing often overlooked at hotels in foreign countries is the amount of tv channels for English speakers. The selection here was great, lots of channels which could be swapped into English for someone like me who likes to be in bed by 8! Would recommend staying here and paying extra for the rooms with the jacuzzi tub, 100% worth it!
The rooftop is amazing, with great cocktails by the friendly argentinians and the rooms are wide, with a good style and the sushis downstairs are delicious (50% discount on Tuesday and Sunday if I remember correctly). Their breakfast was also very appreciated. I definitely recommand for the localisation and the service (Paola the new intern was super professional ;) and if you go to the rooftop, ask to try Elio home made syrup for cocktails ;)
Be Playa is situated perfectly near 5th Street. There are plenty of other stores located nearby as well where you don’t even need to drive anywhere. The only drawback for me is the parking, which you have to pay the meter between 10am-10pm but that has nothing to do with the hotel. The check-in process was quick and easy. Once checked in, I was assisted with my luggage. The staff was always helpful and friendly which made the stay even better. The room was very spacious with a well working air conditioner. There’s a restaurant attached to the hotel and breakfast was complimentary. The roof top pool is very nice and even better with the bar. Be Playa is the hotel I plan to stay at upon my return.
I had a wonderful stay at Be Playa. From my first moment checking in with Marco I felt very taken care of. He was super friendly and welcoming. The room was beautiful and impeccably cleaned. The facilities have a nice bar upstairs, and complementary breakfast was fantastic. I was able to get the Junior Suite, it was very affordable but really felt like having a little oasis in the middle of the city. This is the perfect location for a stay in Playa del Carmen, it's right along 5th with all the shops and nightlife. Within walking distance of the Ferry to Cozumel. On my way out I accidentally left something in the room, and I had to come back two hours later. Marco went above and beyond to help me. I really appreciated his kind service. Really the whole staff is wonderful.