Notice all of the 5 star, glowing reviews are from single submission users and call out by name the staff members that they "love", Pretty transparent attempt at boosting the star rating by employees and friends. Some employees didn't even bother to change their name when they commended themselves for such great service.
This was my second stay in this hotel. Beach - excellent, as always. 5 out of 5 Food - not stellar, but still very good. 4 out of 5 Service at the buffet - excellent, 5 out 5. Evening shows - not very impressive - 3 out of 5. Anomation team - good, but not super excellent as it used to be vefore the pandemia. 4 out of 5. One specific case of really BAD experience with one specific person from the aquatic center, who is obviously unhappy with the job, was arrogant and disrespectful to us to the point of refusing to help and trying to lecture, I will discount as un isolated case, otherwise I would not have given this review more than 2-3 points.
Very good hotel Viva Wyndham Azteka, super clean and friendly staff But i like the best bartender manuel baco baco I see you next year my friend. Thank you for all Also the food was 👌 Next year we com back
The rooms were clean and all staff were professional. The entertainment staff were the best part including all of the nightly shows. The food was outstanding and great service. We never had to wait got drinks or food. We will definitely go back.
Were do I start? From the beginning to the end of our holiday we were beyond impressed. Hiber our breakfast and lunch waiter was kind, attentive and always remembered our drinks. (even how we took our coffees in the morning) Manuel the head chef at the buffet was always there with a friendly smile and making sure everyone was happy! It was our Anniversary during our vacation and the staff certainly made it special for us. From the cleaning staff with our swan bride and groom to the Sparkling wine and cake. The ground are beautifully kept, and the animation team was warm and welcoming. Love that they spoke different languages and were keeping everyone included. My only regret was that we had to leave! We will see you next year!
Viva Azteca was an absolutely amazing resort! Very clean, wonderful food choices for breakfast, lunch and dinner. Everyone there was very professional and polite. Super close to the city center. Tons of activities to do at the resort. 10 out 10 I recommend. I definitely look forward to visiting again!
This hotel is a clean resort that offers a variety of fun, upbeat activities. The staff is friendly and make anything possible. The food is outstanding and lord of options. The hotel offers yoga and zumba daily and keeps you moving every day.
Resort is beautiful and very clean. Animation team work hard and there are lots of activities throughout the day if you want to join in. Bar staff overworked and unless you have a time share bracket you get cheap booze. Food is average at best. No breakfast meat at all unless you like lunch meat. Food at the “specialty “ restaurants sub par. At the Italian and the bamboo food is cold. I actually sent back my meal tonight and asked them to warm it up. It came back out chicken cold!!! Not even 5 minutes later. Great birthday dinner. The Mexican was the only restaurant where the food was warm. Will be eating out the next 2 days before we leave.
This place is good. Staff is friendly and helpful. The grounds are well maintained. It’s located in the gated neighborhood of Playacar. Hotel offers pickup from the airport as well as drop off which is what we did. Pick up was easy as the driver had a sign with our names. It’s 45 minute drive from the airport. Check in is at 3pm. We got there early and they checked us in anyway but we had to wait until 3pm to enter our room. Room was good but the shower could use a door or curtain. The food was just okay. The buffet had all the essentials but could have used more variety (I’m going to give them the benefit of the doubt as supply chains are pressed right now). Beach area is great. Lots of chairs available. The sand is white and soft. The water was a little cloudy but cleared up while we were there. The seaweed was only a minor problem. One issue I had was that you had to reserve for the special restaurants (Italian, Asian, Mayan). You only get 2 and we ended up missing the Mayan restaurant. Overall, solid choice. Just wish there wasn’t limits on the restaurant.…
We booked at the sister hotel to the Azteca, the Wyndham Maya, and upon arrival after many delays they informed us we were “upgraded” to the Azteca. We were a bit annoyed, as we had booked the Maya for its own reasons, but they had no rooms for us - something I still don’t understand as we had booked there months prior. So, we went to the Azteca. They gave us our room - behind the front desk in the literal furthest spot from the beach, overlooking staff parking. When I inquired about this as I had not booked this, they said I booked a garden view. I showed them my booking which was not garden view (and furthermore this wasn’t a “garden view” either) they said they can’t do anything about it until maybe the next day. The next day they said “come back tomorrow” and kept going, so, we were stuck with the room. I did ask if they could just move our luggage while we were out on an excursion and they refused to do this, saying we needed to “approve” the room first. The rooms were not very well cleaned daily, water was never replaced nor were the refreshments in the mini bar. They did have a water filling station but the water stunk. The beds were better than I’ve had elsewhere but quite firm. The food was decent. The pizza was amazing! They did theme nights, and had a good selection each day of new foods. The beach had tons of chairs available, one side was for “Club Viva” members but it was nearly always empty. The only issue with the beach is that they allow smoking so there are ashtrays between every couple of chairs and they stink. There was no “non smoking” space at the beach. Entertainment was - nonexistent? There were lounge singers nightly but no shows like I had seen advertised. Some pool games in the afternoon but pre-registration was required. The bartenders weren’t very friendly. At one point there was a menu out and I asked to see it after someone and they hid it and said there was no menu. Super weird. Drinks were fine, not amazing, but okay. The margaritas - except the mango margarita - weren’t good but everything else was. The snack bar was generally full, same food daily. But good options (chips, guac, pizza). The front desk wasn’t particularly helpful with any questions but the concierge was good. We booked excursions through the resort and they were great. Expensive - everything has become very expensive since the pandemic - but that’s not the hotels fault at all. Overall, We did enjoy ourselves at the resort, despite the couple things we didn’t feel were attended to, like the top changes and the lack of helpfulness at the front desk. (seeing past reviews about them doing nice things for others on their birthdays, I mentioned it was my husbands bday and they said they don’t do anything). Had they attended to our concerns in a better manner, I would’ve rated them higher.…