Viva Wyndham Azteca - All-Inclusive Resort
Paseo Avenida Xaman Ha Manzana 8 Lote 1, Playa del Carmen 77710 Mexico
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Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
About
#72 of 334 hotels in Playa del Carmen
Location
4.6
Cleanliness
4.5
Service
4.4
Value
4.2
Travelers' Choice
Be close to everything. White sand beaches. Mayan ruins. Lush jungles. A championship golf course. And exciting nightlife. The Wyndham Azteca All-Inclusive Resort, a stunning resort on the breathtaking Mayan Riviera on the east coast of the Yucatan, has it all. And it's just 45 minutes from Cancun International Airport in Mexico. Explore captivating Mayan ruins. Find your own private seaside cove, or experience the fun in the sun and nightlife of Playa Del Carmen, just two miles away.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Outdoor pool
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Poolside bar
Diving
Aerobics
Darts
Entertainment staff
Evening entertainment
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Spa
Massage
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighborhood
Family
Languages Spoken
English, French, Spanish, German and 1 more
Location
Full view
55Somewhat walkable
Grade: 55 out of 100
33Restaurantswithin 0.75 miles
21Attractionswithin 0.75 miles
Contact
Paseo Avenida Xaman Ha Manzana 8 Lote 1, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $9/day
5072Reviews815Q+A100Room tips
Reviews
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Notice all of the 5 star, glowing reviews are from single submission users and call out by name the staff members that they "love", Pretty transparent attempt at boosting the star rating by employees and friends. Some employees didn't even bother to change their name when they commended themselves for such great service.
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This was my second stay in this hotel. Beach - excellent, as always. 5 out of 5 Food - not stellar, but still very good. 4 out of 5 Service at the buffet - excellent, 5 out 5. Evening shows - not very impressive - 3 out of 5. Anomation team - good, but not super excellent as it used to be vefore the pandemia. 4 out of 5. One specific case of really BAD experience with one specific person from the aquatic center, who is obviously unhappy with the job, was arrogant and disrespectful to us to the point of refusing to help and trying to lecture, I will discount as un isolated case, otherwise I would not have given this review more than 2-3 points.
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Date of stay: November 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from , Propietario at Viva Wyndham Azteca - All-Inclusive Resort
Responded 4 days ago
Dear andreykZ4295MZ, Thank you for choosing Viva Wyndham Azteca as destination for your vacation. We consider the satisfaction of our clients our primary goal and that is why your opinion is essential to the continuous improvement and maintenance of the quality of our service. Furthermore, it is important to highlight that we always do our utmost to accommodate all our guests and to provide them with the best possible experience in our hotel. It would be a pleasure for us to welcome you back again. Kind regards, Customer Care Viva Wyndham Azteca
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very good hotel Viva Wyndham Azteka, super clean and friendly staff But i like the best bartender manuel baco baco I see you next year my friend. Thank you for all Also the food was 👌 Next year we com back
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from , Propietario at Viva Wyndham Azteca - All-Inclusive Resort
Responded 1 week ago
Dear benvU8463SA, We highly appreciate the fact that you took your precious time to write a detailed review about Viva Wyndham Azteca. We recognize that our staff plays a valuable role in the vacation experience of our guests. Reviews like yours serve to motivate us even more. We look forward to welcoming you next year! Kind regards, Customer Care Viva Wyndham Azteca
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms were clean and all staff were professional. The entertainment staff were the best part including all of the nightly shows. The food was outstanding and great service. We never had to wait got drinks or food. We will definitely go back.
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from , Propietario at Viva Wyndham Azteca - All-Inclusive Resort
Responded 2 weeks ago
Dear Remy, Thank you for sharing your comments with us on your recent vacation at the Viva Wyndham Azteca. It is a joy to read that our services, facilities and the staff attentiveness complied your expectations. Thank you for giving us the opportunity to serve you. Again thank you for choosing us as destination for your vacation. Kind regards, Customer Care Viva Wyndham Azteca
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Were do I start? From the beginning to the end of our holiday we were beyond impressed. Hiber our breakfast and lunch waiter was kind, attentive and always remembered our drinks. (even how we took our coffees in the morning) Manuel the head chef at the buffet was always there with a friendly smile and making sure everyone was happy! It was our Anniversary during our vacation and the staff certainly made it special for us. From the cleaning staff with our swan bride and groom to the Sparkling wine and cake. The ground are beautifully kept, and the animation team was warm and welcoming. Love that they spoke different languages and were keeping everyone included. My only regret was that we had to leave! We will see you next year!
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Date of stay: November 2022
Value
Location
Service
Room Tip: All rooms are great, not a large resort so all rooms are accessible and not a far walk to the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from , Propietario at Viva Wyndham Azteca - All-Inclusive Resort
Responded 2 weeks ago
Dear dianamO8611KI, Thank you so much for your valuable comment of your vacation at Viva Wyndham Azteca. It is very important to us to receive feedbacks and to know that you had a pleasant vacation. Please remember that we will be glad to welcome you back at Viva Wyndham Azteca Sincerely, Customer Care Viva Wyndham Azteca
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Viva Azteca was an absolutely amazing resort! Very clean, wonderful food choices for breakfast, lunch and dinner. Everyone there was very professional and polite. Super close to the city center. Tons of activities to do at the resort. 10 out 10 I recommend. I definitely look forward to visiting again!
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Date of stay: November 2022Trip type: Traveled with friends
Value
Location
Service
Room Tip: Viva Azteca was an absolutely amazing resort! Very clean, wonderful food choices for breakfast,...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from , Propietario at Viva Wyndham Azteca - All-Inclusive Resort
Responded 2 weeks ago
Dear Felicialmerritt, We sincerely appreciate your positive review about your vacation at Viva Wyndham Azteca. Our goal is to provide all of our guests with enjoyable and happy vacation experiences. We are glad to know that we have achieved this. Your comments about the friendliness of our staff motivate us to provide an even better service to our customers. One more time, we would like to thank you for your visit and we hope to have the chance to welcome you back soon. Warm regards, Customer Care Viva Wyndham Azteca
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is a clean resort that offers a variety of fun, upbeat activities. The staff is friendly and make anything possible. The food is outstanding and lord of options. The hotel offers yoga and zumba daily and keeps you moving every day.
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Date of stay: November 2022Trip type: Traveled with family
Room Tip: The hotel has plenty of staff and you never have to wait for anything!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from , Propietario at Viva Wyndham Azteca - All-Inclusive Resort
Responded 2 weeks ago
Dear Molly B, Thank you very much for your kind comments posted on TripAdvisor in regards your experience at Viva Wyndham Azteca. It is very important to us to receive feedbacks and to know that you had a pleasant vacation. We would be honored to welcome you back in a near future. Sincerely, Customer Care Viva Wyndham Azteca
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Resort is beautiful and very clean. Animation team work hard and there are lots of activities throughout the day if you want to join in. Bar staff overworked and unless you have a time share bracket you get cheap booze. Food is average at best. No breakfast meat at all unless you like lunch meat. Food at the “specialty “ restaurants sub par. At the Italian and the bamboo food is cold. I actually sent back my meal tonight and asked them to warm it up. It came back out chicken cold!!! Not even 5 minutes later. Great birthday dinner. The Mexican was the only restaurant where the food was warm. Will be eating out the next 2 days before we leave.
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from , Propietario at Viva Wyndham Azteca - All-Inclusive Resort
Responded 1 week ago
Dear cookalamunga, Thank you for your kind review. We are glad that your overall appreciation of our Resort, its services and facilities was positive, but regret that not everything was perfect. We assure you that the involved departments were informed about these incidents and we will do our utmost to improve the quality of our services. Thank you once more for your constructive feedback and we hope that we will be able to welcome you back to the Viva Wyndham Azteca in the near future. Kind regards, Customer Care Viva Wyndham Azteca
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This place is good. Staff is friendly and helpful. The grounds are well maintained. It’s located in the gated neighborhood of Playacar. Hotel offers pickup from the airport as well as drop off which is what we did. Pick up was easy as the driver had a sign with our names. It’s 45 minute drive from the airport. Check in is at 3pm. We got there early and they checked us in anyway but we had to wait until 3pm to enter our room. Room was good but the shower could use a door or curtain. The food was just okay. The buffet had all the essentials but could have used more variety (I’m going to give them the benefit of the doubt as supply chains are pressed right now). Beach area is great. Lots of chairs available. The sand is white and soft. The water was a little cloudy but cleared up while we were there. The seaweed was only a minor problem. One issue I had was that you had to reserve for the special restaurants (Italian, Asian, Mayan). You only get 2 and we ended up missing the Mayan restaurant. Overall, solid choice. Just wish there wasn’t limits on the restaurant.…
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Date of stay: November 2022Trip type: Traveled with friends
Room Tip: Make reservations for your dinner on your first day.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from , Propietario at Viva Wyndham Azteca - All-Inclusive Resort
Responded 2 weeks ago
Dear rayofsj, Thank you for your kind and detailed review of our Viva Wyndham Azteca, its facilities and services. We are very glad to read that everything corresponded to your expectations and that we were even able to exceed them when it comes to customer orientation and service, which is in fact the greatest compliment a Resort can get. Thank you so much for your enthusiastic and motivating comments and we assure you that we will try our best to make your next visit as enjoyable as the first one. Kind regards, Customer Care Viva Wyndham Azteca
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked at the sister hotel to the Azteca, the Wyndham Maya, and upon arrival after many delays they informed us we were “upgraded” to the Azteca. We were a bit annoyed, as we had booked the Maya for its own reasons, but they had no rooms for us - something I still don’t understand as we had booked there months prior. So, we went to the Azteca. They gave us our room - behind the front desk in the literal furthest spot from the beach, overlooking staff parking. When I inquired about this as I had not booked this, they said I booked a garden view. I showed them my booking which was not garden view (and furthermore this wasn’t a “garden view” either) they said they can’t do anything about it until maybe the next day. The next day they said “come back tomorrow” and kept going, so, we were stuck with the room. I did ask if they could just move our luggage while we were out on an excursion and they refused to do this, saying we needed to “approve” the room first. The rooms were not very well cleaned daily, water was never replaced nor were the refreshments in the mini bar. They did have a water filling station but the water stunk. The beds were better than I’ve had elsewhere but quite firm. The food was decent. The pizza was amazing! They did theme nights, and had a good selection each day of new foods. The beach had tons of chairs available, one side was for “Club Viva” members but it was nearly always empty. The only issue with the beach is that they allow smoking so there are ashtrays between every couple of chairs and they stink. There was no “non smoking” space at the beach. Entertainment was - nonexistent? There were lounge singers nightly but no shows like I had seen advertised. Some pool games in the afternoon but pre-registration was required. The bartenders weren’t very friendly. At one point there was a menu out and I asked to see it after someone and they hid it and said there was no menu. Super weird. Drinks were fine, not amazing, but okay. The margaritas - except the mango margarita - weren’t good but everything else was. The snack bar was generally full, same food daily. But good options (chips, guac, pizza). The front desk wasn’t particularly helpful with any questions but the concierge was good. We booked excursions through the resort and they were great. Expensive - everything has become very expensive since the pandemic - but that’s not the hotels fault at all. Overall, We did enjoy ourselves at the resort, despite the couple things we didn’t feel were attended to, like the top changes and the lack of helpfulness at the front desk. (seeing past reviews about them doing nice things for others on their birthdays, I mentioned it was my husbands bday and they said they don’t do anything). Had they attended to our concerns in a better manner, I would’ve rated them higher.…
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from , Propietario at Viva Wyndham Azteca - All-Inclusive Resort
Responded 2 weeks ago
Dear L2304OJjessicaj, Thank you for your kind review. We are glad that your overall appreciation of our Resort, its services and facilities was positive, but regret that not everything was perfect. We assure you that the involved departments were informed about these incidents and we will do our utmost to improve the quality of our services. Thank you once more for your constructive feedback. We remain at your disposal. Kind regards, Customer Care Viva Wyndham Azteca
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$197 - $346 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
viva wyndham azteca hotel playa del carmen, viva azteca, wyndham playa del carmen, playa del carmen viva azteca, playa del carmen wyndham
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
335
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Claim Your ListingVIVA WYNDHAM AZTECA - ALL-INCLUSIVE RESORT $194 ($̶3̶5̶9̶) - Updated 2022 Prices & Resort (All-Inclusive) Reviews - Riviera Maya/Playa del Carmen, Mexico
Frequently Asked Questions about Viva Wyndham Azteca - All-Inclusive Resort
Which popular attractions are close to Viva Wyndham Azteca - All-Inclusive Resort?
Nearby attractions include Plaza Playacar (0.2 miles), Piste Cyclable sur Paseo Xaman-Ha (0.7 miles), and Playacar Center Shopping Mall (0.2 miles).
What are some of the property amenities at Viva Wyndham Azteca - All-Inclusive Resort?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Viva Wyndham Azteca - All-Inclusive Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Viva Wyndham Azteca - All-Inclusive Resort?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Viva Wyndham Azteca - All-Inclusive Resort?
Yes, free parking is available to guests.
What are some restaurants close to Viva Wyndham Azteca - All-Inclusive Resort?
Conveniently located restaurants include Casa Rivieras, Little Italy, and Labrioche - Panadería Francesa - Playacar.
Are there opportunities to exercise at Viva Wyndham Azteca - All-Inclusive Resort?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Viva Wyndham Azteca - All-Inclusive Resort have airport transportation?
Yes, Viva Wyndham Azteca - All-Inclusive Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Viva Wyndham Azteca - All-Inclusive Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Viva Wyndham Azteca - All-Inclusive Resort offer any business services?
Yes, it conveniently offers a business center, a banquet room, and conference facilities.
Which languages are spoken by the staff at Viva Wyndham Azteca - All-Inclusive Resort?
The staff speaks multiple languages, including English, Spanish, French, German, and Italian.