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Gran Porto Resort

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Constituyentes No. 1, Playa del Carmen 77710, Mexico
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55% Off & Kids Stay Free
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8,241 Reviews from our TripAdvisor Community

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Showing 5,962: English reviews
Boston, Massachusetts
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 9, 2012

The Gran Porto Real was well-priced for the options available. The location is great as it is right in the middle of Playa del Carmen and directly on the beach (with free kayaks to use!). The quality of the foods at the all-inclusive restaurants and room service were ok but nothing spectacular (approximately the quality I expected for the affordable... More 

Helpful?
2 Thank Travelgirl1978_127
Brownsboro, Texas, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 8, 2012

Hats off to Miguel,Avila,C Moreno,Fily,Ueseroi,Jaime,Gustavo, and all the wait staff for making our anniversary as good as our honeymoon! We came to GPR 10 years for the 1st time not knowing what to expect, and after many visits back over the years we continue to maintain friendships with the beautiful people who work so hard to make our visits memorable.... More 

Helpful?
2 Thank Keith M
Glasgow, United Kingdom
Level Contributor
111 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
5 of 5 stars Reviewed July 7, 2012

Staff very friendly and Food was Ideal for a Lunch.

Helpful?
Thank Yoshipup
Lakeville, Massachusetts
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 6, 2012

My two cousins and I stayed at the Gran Porto Real from June 22-29 for a "girls' getaway," and it couldn't have been more perfect. I am by no means a world traveler, but I have never had better service or felt more special than I did at this resort. I can't say enough about the staff; they were so... More 

Helpful?
3 Thank Virginia M
Weatherford, Texas
Level Contributor
69 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed July 2, 2012

So much food and sooooo good. The bread with cream cheese yummy.

Helpful?
Thank debiallmon
Oklahoma City, Oklahoma
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 28, 2012

We stayed at the Gran Porto Real in Playa Del Carmen for a family reunion June 16-26th. We go to the Riviera Maya every other year for our family reunion and have stayed at different places each time. Gran Porto was one of the best places we have stayed and I highly recommend them. I will be short with pros... More 

Helpful?
5 Thank pgaines
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed June 27, 2012

We just got back from a 5 day stay at Gran Porto Real. Let me start off by saying that I am not a picky or hard to please person, I just wanted to have a relaxing worry free vacation. The general staff: waiters, bartenders, cleaning staff, we're all VERY nice. But someone high up (probably the owner who you... More 

Helpful?
6 Thank SeaShellGirl33
Management response:

All comments and suggestions we receive are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide... More 

Fredericton, Canada
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed June 25, 2012

This was a very impressive spot. We arrived around one o'clock and the check in was smooth. We were all served a welcome drink, nice. ROOMS Fantastic, well laid out and again it was better than we expected and our balcony was facing the street which we enjoyed just fine as we love to people watch and we really didn't... More 

Helpful?
2 Thank deliguyandgirl74
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed June 24, 2012

Don't waste your vacation days staying at this "rated 4 star" most defiantly 2 star at best. Came for a wedding with not one guest having a problem free stay. Starting with being switched to 4 different rooms, one couple coming back to a room that had water leaking from the ceiling with the maids "solution" of just putting towels... More 

Helpful?
8 Thank Mandy M
Management response:

All comments and suggestions we receive are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide... More 

Solihull, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 24, 2012

A questionnaire presented on our departure asked whether any particular member of staff's care exceeded our expectations and my sister and I were able to answer honestly that they all did! Nothing was too much trouble for these courteous and superbly trained employees and I am proud to count some of them as personal friends. We had the most pleasurable... More 

Helpful?
1 Thank Jane P
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
  • Business Center with Internet Access
  • Babysitting
Official Description (provided by the hotel)
On a beautiful, protected stretch of pristine beach in the heart of Playa del Carmen stands the spectacular Gran Porto Resort, just steps from Fifth Avenue's shops, clubs, and restaurants. Architecturally reminiscent of one of Mexico's finest haciendas, the resort welcomes couples, families, friends, and colleagues to the warm Caribbean breezes and azure seas of the Riviera Maya, where guests can experience the region's cultural heritage, relish all-inclusive luxuries, and enjoy genuine hospitality. ... more   less 

Additional Information about Gran Porto Resort

Address: Constituyentes No. 1, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $167 - $489 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gran Porto Resort 4*
Number of rooms: 287
Reservation Options:
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Also Known As:
Gran Porto Real Hotel
Gran Porto Real Playa Del Carmen
Hotel Gran Porto Real
Gran Porto Real Resort Spa
Porto Real
Grand Porto Real Playa Del Carmen
Gran Porto Real Mexico
Gran Porto Resort Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#18 Top resorts Hotel in Playa del Carmen
#23 Spa Hotel in Playa del Carmen
#24 On the Beach Hotel in Playa del Carmen
#24 Luxury Hotel in Playa del Carmen
#58 Romantic Hotel in Playa del Carmen
#58 Family Hotel in Playa del Carmen
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