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Wyndham Alltra Playa del Carmen Adults Only All Inclusive

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Avenida Constituyentes 1, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Pool & Beach (1945)
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What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 12/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Wyndham Alltra Playa del Carmen Adults Only All Inclusive
Updated 12/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#64 of 313 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
2021 Travelers' Choice Best of the Best
Located on the Caribbean Sea just steps away from the famed Fifth Avenue, all-inclusive Wyndham Alltra Playa del Carmen welcomes adult guests to recharge amid azure seas, authentic culture and coastal charm. From fun activities to oceanfront swimming pools with waiter service, guests can fill their day with as much or as little action as they’d like. Dining and drinks are always included, so savor gourmet cuisine at delicious restaurants and sip craft cocktails from cool and comfortable bars. After the night’s entertainment, retire to peaceful accommodations and rest for the tropical pleasures ahead.
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Property amenities
Paid private parking nearby
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Game room
Airport transportation
Wifi
Hot tub
Pool / beach towels
Rooftop pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Snack bar
Special diet menus
Swimup bar
Poolside bar
Rooftop bar
Mini golf
Aerobics
Entertainment staff
Evening entertainment
Board games / puzzles
Video game console
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Massage chair
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Ironing service
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Room service
Minibar
Flatscreen TV
On-demand movies
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Bay View
Languages Spoken
English, Spanish
13518Reviews1058Q+A100Room tips
Traveler rating
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Popular mentions
Theresa L wrote a review Dec 5
1 contribution
+1
We had the opportunity to watch the resort transform from Panama Jack to Alltra by Wyndham. We had a Junior suite ocean view, huge room, fully stocked fridge, big bathroom with walk-in shower. Room was very clean, kept clean and the attention to the cleanliness is very evident throughout the resort. The food was great, coffee was soooo good. People always talk about drinks being watered down with all inclusive …..not the case at all!!! If you like to shop, you are just a couple blocks, less than 5 minute walk to 5th Avenue, lots of shopping choices! If you are a person that wants a lot of beach area this is probably not the resort for you, there is a great beach area to hang out at with a bar and chairs , which worked perfect for us. When a resort of this size has employees that will address you by name that is just crazy to me. Over the top service, always making sure you had everything you needed! Aaron brought our bags to the room and greeted us everyday we saw him, always asking if everything was good and did we need anything! Sergio and Nolberto with the resort entertainment are like rays of sunshine, it was hard to leave knowing you felt you had a connection with complete strangers. Oscar, in Ventanas buffet was the sweetest, amazing service and also made a personal connection with us. This resort knows the meaning of customer service , but it’s more than that, it’s making a trip for me, my daughter and my mom (first time out of the country) so memorable! We miss you all already and want to thank you!
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Date of stay: November 2021Trip type: Traveled with family
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woodspnt wrote a review Dec 5
Tappahannock, Virginia80 contributions53 helpful votes
As long standing Real Club members with this property as our home resort (formerly Gran Porto / Panama Jack) we were excited to return (for decades) only to arrive with two other couples to another transition, now Wyndham Ultra. With no Real Club presence, we were treated like crap at the check in desk, no welcome, just another body passing through. Thank God for Jose, Jesus, Miguel & Pablo who have known us for decades and helped make us feel welcome. I hope the new Wyndham management comes to realize there is a strong resort following before their takeover. And, as Real Club members we booked a total of 8 massages, special dinners and always tip for every service provided. Get your act together and treat Real Club members with respect......just saying.
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Date of stay: December 2021Trip type: Traveled with family
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Robert M wrote a review Dec 4
Hamilton, Canada1 contribution
We just stayed at Panama Jacks/ Wyndham Alltra. The ocean view room is awesome. It had two balconies. The larger balcony could have used a reclining chair but otherwise is great. Awesome view of the sea. The service is fabulous. Louis, Oscar, Yesica are great. There are others but I forget their names. The servers at the pool ensure your drinks are never empty. The food is great. The location of the hotel is awesome. It does shut down a bit early (11:30pm) but I am an early riser so it works out well for my wife and I. So if you enjoy the nightlife and party late into the night this may not be the hotel for you. I highly recommend this hotel.
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Date of stay: November 2021
Rooms
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Marilyn L wrote a review Dec 3
Thorold, Canada28 contributions22 helpful votes
We arrived at 1pm,went through airport,np Get outside it is now 2ish,around 4pm,I told Air Canada person we have been waiting Almost 2 hrs for the bus.They finally just put Us on bus.The bus driver could not find the Hotel,drove around asking people on the street where the hotel is? Finally we get here We go to snack bar for a quick bite,to only Be told,you have 10minutes we are closed.Ok I leave my food.Went to our room,it is 10x12 How they got beds in there is beyond me. The smell sfter 3pm smells like raw sewage. Even the guy at the desk says Nice eh and Laughs.We asked where do we have dinner Oh you don't have a reservation? I just got here?? He says go out of the hotel walk the Block to restaurant. Np we get in,theygave a glass of water,a large crowd came in after Us,the waiter never came back,I asked the Hostess for a menu.She doesn't know what We want.We just leave.The people who work Here are so nice and helpful.I went to see Manager,as this hotel has no beach and Only I pool for everyone.The chairs are Taken at 7am,no where to sit.There is a very Small sitting place,smallbar with maybe 20 Seats.I asked the manager to move me to Another hotel.Nope!! Too bad so sad The other thing is they will not give you salt Pepper,even sugar for coffee Is an issue.I feel Air Canada vacations Disrepintation of this hotel is fraud.I booked This holiday in June,not once did they send Info about how this hotel,how it has no beach No amenities, there is litterly nothing to Do at this hotel.it has 100s of rooms and No Beach and 1 party pool. I must have some recourse to recover from This hotel. The good thing it's sunny and warm!!
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Date of stay: December 2021Trip type: Traveled as a couple
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Echelon248 wrote a review Nov 2021
Southfield, Michigan341 contributions62 helpful votes
+1
My family stayed in a Jr Ocean Suite and the view was awesome. The room was spacious and clean. The balcony was a nice size, too. There was also a hammock on the balcony. From check-in to check-out, the hotel staff, including bar staff, waiters and waitresses were very attentive to our needs. Every restaurant included in our package offered good food. We loved all the breakfast options. It was a plus that our Covid test was included (for return back to the US). The drinks were good, too. Pool entertainment was great. We also had massages at the spa and took advantage of the hydrotherapy. Beware of vendors and people recognizing the arm band with hotel name when walking on 5th Ave. They will try to swindle you into thinking you know them from the hotel. This is a safety concern for people to know where you’re staying. Just keep walking. Also, construction was going on and 2 of the restaurants weren’t open (which we weren’t aware of and it kind of disappointed us), as we wanted a drink inside a pineapple. This is why I rated a 4 instead of 5. Otherwise, everything was awesome and we’d definitely stay again.
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Date of stay: November 2021Trip type: Traveled with family
Room Tip: Tips not required but definitely recommended. Service was great. Beware of swindlers recognizing...
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PRICE RANGE
$153 - $318 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran porto real hotel, gran porto real playa del carmen, hotel gran porto real, gran porto real resort spa, porto real, grand porto real playa del carmen, gran porto real mexico
FORMERLY KNOWN AS
Panama Jack Playa del Carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
287
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Frequently Asked Questions about Wyndham Alltra Playa del Carmen Adults Only All Inclusive
Which popular attractions are close to Wyndham Alltra Playa del Carmen Adults Only All Inclusive?
Nearby attractions include Quinta Avenida (0.3 miles), Playacrawl (0.2 miles), and Coralina Daylight Club (0.2 miles).
What are some of the property amenities at Wyndham Alltra Playa del Carmen Adults Only All Inclusive?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free breakfast.
Which room amenities are available at Wyndham Alltra Playa del Carmen Adults Only All Inclusive?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Wyndham Alltra Playa del Carmen Adults Only All Inclusive?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Wyndham Alltra Playa del Carmen Adults Only All Inclusive?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Wyndham Alltra Playa del Carmen Adults Only All Inclusive?
Conveniently located restaurants include Trattoria Del Centro, Harry's Prime Steakhouse & Raw Bar, and Rockas Jamaican Kitchen.
Are there opportunities to exercise at Wyndham Alltra Playa del Carmen Adults Only All Inclusive?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Wyndham Alltra Playa del Carmen Adults Only All Inclusive have airport transportation?
Yes, Wyndham Alltra Playa del Carmen Adults Only All Inclusive offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Wyndham Alltra Playa del Carmen Adults Only All Inclusive located near the city center?
Yes, it is 0.1 miles away from the center of Playa del Carmen.
Does Wyndham Alltra Playa del Carmen Adults Only All Inclusive offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Wyndham Alltra Playa del Carmen Adults Only All Inclusive?
The staff speaks multiple languages, including English and Spanish.