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Panama Jack Resorts Playa del Carmen

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Av. Constituyentes No. 1, Playa del Carmen 77710 Mexico
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19 and is temporarily closed until 09/29/2020.Read more
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Traveler (8445)
Pool & Beach (1753)
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Certificate of Excellence
Travel safe during COVID-19
A note from Panama Jack Resorts Playa del Carmen
Updated 05/28/20

About

#42 of 260 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Certificate of Excellence
On a sundrenched beachfront in the heart of Playa del Carmen, Mexico, all-inclusive Panama Jack Resorts Gran Porto Playa del Carmen welcomes guests of all ages to recharge amid the azure seas, authentic culture and coastal charm of the Riviera Maya. Cool and casual, this family-friendly resort is ideally located on the Caribbean Sea just steps away from the famed Fifth Avenue’s shops, clubs and restaurants. From action-packed activities like beach volleyball and wine tasting to oceanfront swimming pools with waiter service, discover the perfect combo of relaxation and adventure.
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Full view
Property amenities
Paid private parking nearby
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Game room
Babysitting
Wifi
Hot tub
Pool / beach towels
Rooftop pool
Outdoor pool
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Snack bar
Special diet menus
Swimup bar
Poolside bar
Rooftop bar
Mini golf
Aerobics
Entertainment staff
Evening entertainment
Board games / puzzles
Video game console
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Full body massage
Head massage
Massage
Massage chair
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Family
Languages Spoken
English, Spanish
Hotel links
Special Offer:Sea You Soon Sale
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Popular mentions
DarlisVancouver_BC wrote a review Jun 2020
Vancouver, BC56 contributions25 helpful votes
I miss coming there I love all of you guys..... I just heard you are now not opening until October.... I cannot wait I would love to see management put a set of stairs in the swimming pool during this downtime.... those ladders are not the easiest to climb... other than that you guys are perfect, cannot wait to see you in October
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Date of stay: November 2019Trip type: Traveled with family
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Response from Jocelyn Ramirez, Otro at Panama Jack Resorts Playa del Carmen
Responded 2 weeks ago
Hello Darlis Vancouvwr_BC Thank yoi so much for contacting us, and write this amazing review. We are working every day to continue bringing the bestr experiences to our guests. For more information, feel free to visit our website with all the protocols that we are creating for your next visit. We really hope to see you here in this paradise to create more fond memories and continue exceeding your expectations. Best Regards, General Management
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NW604 wrote a review May 2020
Vancouver, Canada1 contribution
We had a wonderful time at Panama Jack with the family. The restaurants had excellent food, the rooms were clean and well stocked, great entertainment, and above all, the staff were absolutely amazing. I'd like to thanks the muchachos at the Ventanas restaurant, Antonio, Jacob, Ruti and Abelarde. They were so great with the kids and were always smiling and laughing. We highly recommend the Panama Jack!
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Date of stay: February 2020Trip type: Traveled with family
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Response from Jocelyn Ramirez, Otro at Panama Jack Resorts Playa del Carmen
Responded May 12, 2020
Dear wongwise, Thank you so much for taking some minutes of your valuable time to express this incredible review regarding your last adventure in Panama Jack Resorts Playa del Carmen. We are more than happy to read that you were completely pleased by the characteristic service at our restaurant Ventanas . Please, rest assure that we will be sharing your kind mentions with, Antonio, Jacob, Rutilio, and Abelardo. We really hope you that you are safe on home and we really wish to have to opportunity to host you for your next adventure in this paradise to continue exceeding your expectations. And please, recommend us! Best Regards, General Management
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Lexi P wrote a review May 2020
1 contribution
I stayed at this resort from March 3rd-10th 2020. Our room was very clean and well-stocked every day, even when we needed some more water or beer it came within 10 minutes of a phone call!! I can not emphasize enough how hard-working the staff was there! The food was good, my favorite was the omelet bar for breakfast. I also really enjoyed the Mexican restaurant provided by the resort. I loved how close the resort is to Downtown Playa Del Carmen, it made for a fun day of exploring without having to pay for or take a taxi or car anywhere. The one thing I didn't enjoy was the lack of nightlife. I had just turned 21 and was really excited to celebrate, however, the pool bar closed at 11 pm and the lobby bar at 12 am. Despite that, I had a really great time. The resort was smaller than I am used to, but I liked how short of a walk it was to our hotel room from the pool or vise versa. A lot of people we ran into had said they've stayed at Panama Jack's many times before and they will continue to! I would recommend this place for someone looking for a quieter and smaller resort. I did want to give a shoutout to some of the great staff that made our vacation so awesome. -Miguel: Miguel was a bartender at the pool bar and always remembered us, he was great to have a conversation with and really made our bar experience the best it could be. -Cecilia: Cecilia was apart of the activities crew and was amazing. She remembered us every day when she saw us, even when we were all dressed up on our way to dinner! She even got us to do some water aerobics in the pool, which we wouldn't even do at home! -Erica: Erica was our pool server and was there every time our drinks got low. She would bring us fresh water even when we didn't ask! She was a very hard worker and a great server. -Jesus: Jesus was also our pool server, WE LOVED JESUS!! Jesus was always there when we needed him and was literally- and I cannot stress this enough- running us our drinks! He was an awesome server and made me (a server back in Minnesota) feel unqualified. After all is said and done, I would definitely return.
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Date of stay: March 2020
Value
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Response from Jocelyn Ramirez, Otro at Panama Jack Resorts Playa del Carmen
Responded May 2, 2020
Dear lexip679, Thank you so much for taking the time to share your great impressions regarding your recent visit to Panama Jack Resorts Playa del Carmen, and let us know that you enjoyed the services that we have to offer. Our mission is making our guests have a unique experience with our characteristic service from the heart. It will be an honor to share your kind mentions with the team members that you lovely mentioned. Miguel, Cecilia, Erica and Jesus. We wish to have the opportunity of welcoming back to continue exceeding your expectations and please recommend us. Best Regards, General Management.
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Elizabeth Karp wrote a review Apr 2020
7 contributions
+1
We spent our honeymoon here and it was nothing short of amazing. The staff were very kind and welcoming. We were pleasantly surprised to special arrangements in our room from housekeeping and even received a special honeymoon couples three course meal. We received a discount on an upgraded room facing the ocean and a free lobster dinner. The resort was clean and full of amenities. There were also tons of opportunities for excursions easy to book right from the lobby. We highly recommend coming here for any special occasion!
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Date of stay: May 2019
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Response from Jocelyn Ramirez, Otro at Panama Jack Resorts Playa del Carmen
Responded Apr 27, 2020
Dear PrincessLiz422, We would like to thank you for taking the time to share this incredible review regarding your last adventure in Panama Jack Resorts Playa del Carmen. And let us know that you honeymoon were great with all the services that we have to offer. Our priority is making you have unique experiences with our characteristic service from the heart. We wish you the best and we hope to have the opportunity of welcoming you back to continue exceeding your expectations. And please, recommend us! Best regards, Ggeneral Management
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THEONLYMRSHOLLYWOOD1 wrote a review Apr 2020
Dallas, Texas845 contributions96 helpful votes
+1
Panama Jacks is near and dear to our hearts, we have stayed her for 20 years and loved it as Gran Porto, and really like it as Panama Jacks. This trip we stayed next door at The Hilton but had full access to PJ which we love because we get to come over any time and see our dear friends who work at PJ. Sadly and no fault of the hotel, the beach is pretty much gone, scared the hotel will quickly be gone if the beach isn't built back up. We ate at the mexican restaurant one night, it was ok, not as good as the past. We visited my husbands bff of 20 years, Felipe who was working at the upstairs pool bar, got to see Miguel who was working at the main pool bar along with Jesus, Emma, and Suleima, we love these people and have been friends for years, sadly we didn't get to see Jose who was on vacation. A few of our friends from PJ are now at The Hilton next door, so we got to see them every day. I hope this Covid-19 passes soon, these great people are out of work and need to get back to it, and selfishly we want to be able to come back and visit soon!
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Date of stay: March 2020
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Location
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1 Helpful vote
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Response from Jocelyn Ramirez, Otro at Panama Jack Resorts Playa del Carmen
Responded Apr 2, 2020
Dear THEONLYMRSHOLLYWOOD1, Thank you so much for writing this incredible review regaring yor recent visit to Panama Jack Resorts Plata del Carmen. We are more than happy to read that yoou were pleased by the professional service from the staff and all the services that we have to offer. Please, rest assured that we will be sharing your kind mentions with Felipe, Miguel, Jesus, Emma, Suleima and Jose. We really hope that every one tay safe and have the opportunity of welcoming you back to continue exceeding your expectations. And please, recommend us! Best Regards, Jocelyn Ramirez Community Coordinator
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PRICE RANGE
$153 - $318 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran porto real hotel, gran porto real playa del carmen, hotel gran porto real, gran porto real resort spa, porto real, grand porto real playa del carmen, gran porto real mexico
FORMERLY KNOWN AS
Gran Porto Resort
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
287
Payments made by partners impact the order of prices displayed and, for featured or sponsored sort orders, partners’ payments may also influence the order of the accommodations listed.
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Frequently Asked Questions about Panama Jack Resorts Playa del Carmen
Which popular attractions are close to Panama Jack Resorts Playa del Carmen?
Nearby attractions include Quinta Avenida (0.3 miles), Playacrawl (0.2 miles), and Coralina Daylight Club (0.2 miles).
What are some of the property amenities at Panama Jack Resorts Playa del Carmen?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free breakfast.
Which room amenities are available at Panama Jack Resorts Playa del Carmen?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Panama Jack Resorts Playa del Carmen?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Panama Jack Resorts Playa del Carmen?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Panama Jack Resorts Playa del Carmen?
Conveniently located restaurants include Harry's, Rockas Jamaican Kitchen, and El Boticario.
Are there opportunities to exercise at Panama Jack Resorts Playa del Carmen?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Panama Jack Resorts Playa del Carmen have an airport shuttle?
Yes, Panama Jack Resorts Playa del Carmen offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Panama Jack Resorts Playa del Carmen located near the city center?
Yes, it is 0.2 miles away from the center of Playa del Carmen.
Does Panama Jack Resorts Playa del Carmen offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Panama Jack Resorts Playa del Carmen?
The staff speaks multiple languages, including English and Spanish.