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Panama Jack Resorts Playa del Carmen

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Traveler (6466)
Pool & Beach (1319)
Room & Suite (1161)
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Overview
  • Excellent68%
  • Very good21%
  • Average6%
  • Poor3%
  • Terrible2%
Travelers talk about
“gran porto real”(477 reviews)
“il pescatore”(348 reviews)
“sushi bar”(366 reviews)
AMENITIES
Free Internet
Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Rooms
Jul 1Jul 2
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (10,740)
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7,717 results
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4,793
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1 - 5 of 7,717 reviews
Reviewed yesterday via mobile

There was total inconsistency throughout our stay. Options that were advertised which were main reasons that we chose this hotel were not readily and easily available. For example unlimited premium alcohol (was not premium at all instead it was bottom shelf), daily turn down service...More

Thank Rsmith5598
Reviewed yesterday

Gran Porto has been our home away from home for 18 years, so we were skeptical of the change to Panama Jack, but we were very pleasantly surprised, the changes were really nice and mostly subtle, the rooms pretty much just changed bedding and pictures...More

Thank THEONLYMRSHOLLYWOOD1
Reviewed yesterday

I was in cancun and I decided to go here as my friends were going there , so I face booked them direct to be directed to the web page but got it $300 cheaper online , once we got there we were greeted warmly...More

Thank Phillip W
Reviewed 2 days ago

Our Family has been going to the Grand Porto for 10 years and we love every minute of it. We haven't been there since they changed to Panama Jack Resort and my husband and I were a little concerned and not sure what to expect....More

Thank ubmcnurse
Response from silvestrevazquez, Gerente General at Panama Jack Resorts Playa del CarmenResponded yesterday

Dear ubmcnurse, We are truly grateful for taking the time to share such an incredible review. It is amazing to read that you have been granting us with the privilege of welcoming you and your family for the past 10 years! This is truly motivating....More

Reviewed 2 days ago

Friends have been coming to this hotel for years, so in January 2018 we joined them. Smaller sized hotel with everything at your finger tips - unlike a lot of other hotels in the Mayan Riviera. Quaint and very homey, which was exactly what we...More

Thank Dawna01292018
Response from silvestrevazquez, Gerente General at Panama Jack Resorts Playa del CarmenResponded yesterday

Dear Dawna01292018, Thank you very much for taking the time to share your impressions regarding your recent stay with us and letting us know how amazing your past holiday and we are truly happy to read that your friends recommended us. It is incredible to...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Beachfront
Room Service
Restaurant
Fitness Center with Gym / Workout Room
Free Internet
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Business Center with Internet Access
Meeting Rooms
Children Activities (Kid / Family Friendly)
Breakfast included
Concierge
Banquet Room
Multilingual Staff
Babysitting
Airport Transportation
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
$169 - $463 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Top resorts Hotel in Playa del Carmen
#26 Spa Hotel in Playa del Carmen
#30 On the Beach Hotel in Playa del Carmen
#32 Luxury Hotel in Playa del Carmen
#43 Family Hotel in Playa del Carmen
#56 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$169 - $463 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Top resorts Hotel in Playa del Carmen
#26 Spa Hotel in Playa del Carmen
#30 On the Beach Hotel in Playa del Carmen
#32 Luxury Hotel in Playa del Carmen
#43 Family Hotel in Playa del Carmen
#56 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveler (6466)
Pool & Beach (1319)
Room & Suite (1161)
Dining (530)
Amenities (67)
Family and Play Areas (45)
Business Center & Event Rooms (33)
Questions & Answers
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Marviana J
June 22, 2018|
Answer
Response from ubmcnurse | Reviewed this property |
Elevators are available. There are wheel chair ramps, but they are steeper and more narrow than standard wheeler ramps. The staff is great to help out with those that need assistance. There were people there with scooters... More
0
Votes
Lina S
June 20, 2018|
AnswerShow all 3 answers
Response from Chris M | Reviewed this property |
Beachfront Walkout gets you a reserved one.
0
Votes
Kbarbosa21
June 6, 2018|
AnswerShow all 2 answers
Response from Duane F |
beach at both hotels is terrible...seaweed every and smell is horrendous.
1
Vote
Room Tips
"Ocean front View is worth the money"
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"Book a room away from the pool area. It can get loud at night"
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"we had room 118, bottom floor off lobby, was great for quick trips back and forth to the room"
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"You can also go kayaking for free!"
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