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Gran Porto Resort

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Gran Porto Resort
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8,377 Reviews from our TripAdvisor Community

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Showing 6,037: English reviews
Kitchener, Canada
Level Contributor
11 reviews
11 hotel reviews
5 of 5 stars Reviewed yesterday NEW via mobile

It was an amazing time thanks to Cesar at sports and entertainment it wouldn't have been the same without him working the pool he's amazing at what he does! The food is great it's very relaxing and close to 5th avenue, a street with tons of bars, clubs, shops etc (which I highly recommend checking out) the food is great... More 

Helpful?
Thank ooowenn
1 review
5 of 5 stars Reviewed 2 days ago NEW

I had dinner II Pescatore restaurant we had some of the best food that I have ever had. The chef was amazing he explained each corse to us. The rating was know way near enough it should be a rating 15. If you are here in Playa del Carmen this place should be the first place you have dinner. All... More 

Helpful?
Thank Richard H
Edwin B, Gerente at Gran Porto Resort, responded to this review

Dear Richard H, Thank you very much for taking the time to share your impressions about your recent stay in Gran Porto Resort with all of us, especially the "Il Pescatore" Restaurant. We are very happy to know that you had such an amazing time! Thank you for granting us with the opportunity to host you and we are already... More 

Coram, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Wonderful staff. Immaculate hotel. Beautiful ocean front suite but far from the lobby. Food at the buffet needs improvement. Maria's was excellent and loved the street side ambiance. Loved the foam party at the pool. And if you don't want to join in, the other side of the pool was quieter and foam free. Enjoyed the show at night but... More 

Helpful?
Thank angelamchale3
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear angelamchale3, We would like to thank you for taking the time to share your review about your recent stay in Gran Porto Resort with all of us. We are happy to know that you enjoyed our services and facilities and we would like to thank you for providing your valuable feedback, this is greatly appreciated as it is what... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Great time had a Gran Porto, loved the all inclusive in particular Maria's where we had excellent food and service by Rigoberto! THe staff are very helpful and rooms are spacious, I wouldn't hesitate to come back again.

Helpful?
1 Thank Linda T
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear Linda T, Thank you very much for taking the time to share your impressions about your recent stay in Gran Porto Resort with all of us. We are very happy to know that you had such an amazing time here with us! Thank you for mentioning the attentiveness of our staff members, please rest assured that we will share... More 

Sydney, Australia
1 review
4 of 5 stars Reviewed 4 days ago NEW

As a first time traveller to Mexico, I was thrilled with my experience at Gran Porto, Playa Del Carmen resort. From the moment we arrived to the moment we left, every component of this trip was fantastic (hotel location, facilities, surrounding shops, beach, activities etc) and this is primarily due to the service of the hotel staff from concierge, to... More 

Helpful?
Thank hannahmyers267
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear hannahmyers267, We would like to thank you for taking the time to share your impressions about your recent stay in Gran Porto Resort with all of us. Reading your comments is amazing and so motivating! We are truly happy to know that you had such a great time here with us. Thank you for mentioning the attentiveness of our... More 

London, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This is a lovely hotel with lots of character and immaculately kept. We had a Junior Suite Oceanfront. The view was stunning, and there were some lovely touches such as a hammock on the balcony and optics in the room (inclusive) with Smirnoff and other main brands! The staff were lovely, and couldn't be more helpful. Location was perfect for... More 

Helpful?
Thank CG1Blue
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear CG1Blue, Thank you very much for taking the time to share your review about your recent visit to Gran Porto Resort with all of us. We truly appreciate your valuable feedback, this is what helps us improve our service standards and with this provide our guests with a remarkable service. Please rest assured that we will share your observations... More 

1 review
4 of 5 stars Reviewed 6 days ago NEW via mobile

This is my third time visiting an all inclusive resort in Mexico and I can say that Gran Porto is the most entertaining of all. The sports and entertainment staff is wonderful and friendly, especially Cesar who will greet you on any occasion and somehow manages to bring a positive/fun energy at all times. The staff made a huge impact... More 

Helpful?
Thank Kiana A
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear Kiana A, We would like to thank you for taking the time to share your review about your recent stay in Gran Porto Resort with all of us. We are more than proud and happy to know that you had such an amazing time with us and that our staff went above and beyond to provide you with a... More 

Dallas, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed in a junior suit overlooking the ocean and itvwas breath taking. The staff were awesome and so attentive to anything you needed. Food was fresh and a few authentic Mexican dishes, we even had the grill staff cook up some authentic breakfast and tacos. Will definitely come back with the whole family.

Helpful?
1 Thank thatsreal
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear thatsreal, Thank you very much for taking the time to share your impressions about your recent stay in Gran Porto Resort with all of us. It is amazing to read that your past holiday with us was amazing and to know that you fully enjoyed our great services and facilities. We are already looking forward to the opportunity of... More 

Iola, Kansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Just returned from our 4th visit to the resort. They have done a wonderful job in stepping up the nightly shows. The staff was very friendly and helpful. Pablo was our waiter and is very good at what he does. The only thing was there was no trash cans available. So we are smokers and there's very few ash trays... More 

Helpful?
1 Thank hdrider1969
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear Mr. Dave H, Thank you very much for taking the time to share your review about your recent stay in Gran Porto Resort with all of us. We are so proud to read that you have granted us with the opportunity to host you for the 4th time! This is so motivating and greatly appreciated. Thank you for mentioning... More 

Athens
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We booked a room to Gran Porto Resort during our honeymoon tip to Mexico. The bad things started upon check in. Nobody welcome us as honeymooners, no upgrade, even no welcome water in the room! They tried to persuade us to pay for an upgrade because as I understood the receptionists was earning bonus out of this. I asked to... More 

Helpful?
4 Thank Nikolaos N
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear Mr. Nikolaos N, We would like to thank you for taking the time to share your review about your recent stay in Gran Porto Resort with all of us. We want you to know that your feedback is greatly appreciated, as it is what helps us improve our service standards. We are deeply sorry for not meeting your expectations... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
On a beautiful, protected stretch of pristine beach in the heart of Playa del Carmen stands the spectacular Gran Porto Resort, just steps from Fifth Avenue's shops, clubs, and restaurants. Architecturally reminiscent of one of Mexico's finest haciendas, the resort welcomes couples, families, friends, and colleagues to the warm Caribbean breezes and azure seas of the Riviera Maya, where guests can experience the region's cultural heritage, relish all-inclusive luxuries, and enjoy genuine hospitality. ... more   less 

Additional Information about Gran Porto Resort

Address: Constituyentes No. 1, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $149 - $504 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gran Porto Resort 4*
Number of rooms: 287
Reservation Options:
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Also Known As:
Gran Porto Real Hotel
Gran Porto Real Playa Del Carmen
Hotel Gran Porto Real
Gran Porto Real Resort Spa
Porto Real
Grand Porto Real Playa Del Carmen
Gran Porto Real Mexico
Gran Porto Resort Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#18 Top resorts Hotel in Playa del Carmen
#25 Spa Hotel in Playa del Carmen
#27 On the Beach Hotel in Playa del Carmen
#27 Luxury Hotel in Playa del Carmen
#58 Family Hotel in Playa del Carmen
#58 Romantic Hotel in Playa del Carmen
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