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Gran Porto Resort

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9,069 Reviews from our TripAdvisor Community

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Showing 6,482: English reviews
Reviewed yesterday NEW

the hotel staff was nice. the food was good the friends i went with made the trip memorable. we went as a group and had one hell of a good time. The All inclusive is pretty good for the cost. the rooms were well kept. we visited in 2015 & 2016 and both times we met the GM who is...

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Thank Bubz123
Reviewed 2 days ago NEW

We have been numerous times to the Gran Porto Real, first visit was in 2002. We like the size and the location of the hotel close to 5th Ave. which is a few short blocks away. Close to shopping and great just to stroll around in the evening. You feel welcome from the time you arrive, thank you to Arturo...

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2Thank Sandra B
Reviewed 2 days ago NEWvia mobile

Super cool vacations .. been coming here for years and we are never disappointed. We had so much fun in the pool area doing and watching the activities. Aerobics with Aranza are super fun even though they're exhausting. Cesar is also super funny and kind. We love staying pour by the pool. Mateo and Idelfonso are super kind too, always...

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1Thank Ian W
Nebraska
Reviewed 2 days ago NEWvia mobile

So we've been coming since 2007 and we are never disappointed! We've had no issues at all and we are so happy to always come. We had so much fun joining Aranza in her activities, always participated! Cesar Bernie and Mike are super cool too! Staff is just amazing. Idelfonso the bartender is super nice and always kept us hydrated....

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Thank Mexico-aholic
Reviewed 2 days ago NEW

I have been to this hotel a number of times, as have many members of my immediate and extended family, and I would have to say that this is my second home! The resort is kept to the highest of standards and cleanliness. The rooms are beautiful with views to match. The food is so delicious that we are often...

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Thank Phil G
Reviewed 3 days ago NEW

Nice resort, food was good and service was excellent. Nice beach and easy access to 5th Ave in Playa del Carmen. Phillipe was a great bartender. Room was spacious with nice large bath. Palapaa bar was fun place to meet people.

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Thank Brent J
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear Brent J, We would like to thank you for taking the time to share your review regarding your recent stay in Gran Porto Resort with all of us. We are truly happy to know you had a great time with us and that our staff provided you with such a unique vacation experience. It will be our pleasure to...

Reviewed 3 days ago NEWvia mobile

Awesome vacations with my hubbie! Spent a couple of days down here and absolutely loved it. We explored and walked the town as much as we could, food was great! Aranza and Cesar always made us laugh during our time in the pool, super nice kids. Yedra and Jovany at the bars were so sweet and kind to us too....

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Thank Laura R
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear Mrs. Laura R, Thank you very much for taking the time to share yoru review regarding your recent stay in Gran Porto Resort with all of us and for letting us know that you and your husband had such a great holiday! Thank you for mentioning the attentiveness of our staff members. It will be our pleasure to share...

Reviewed 3 days ago NEWvia mobile

Bernardo, Aranza, Cesar y Miguel hands down are the best activities team ever. Their energy is infectious and they provide top of line hospitality. The property is very clean, pristine and everyone worked very hard to make our stay an unforgettable one.

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Thank Laura R
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear Ms. Laura R, Thank you very much for taking the time to share your impressions regarding your recent stay in Gran Porto Resort with all of us. It is amazing to read that you had such an incredible holiday with us and to know that our team provided you with such a remarkable service. Please rest assured that we...

Saskatchewan, Canada
Reviewed 3 days ago NEW

The resort is beautiful, the food was fantastic, but it was the entire staff which made holiday something to remember. From Jose who took care of our drinks on the beach, to all the waiters at the restaurants. Super people.

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Thank ktr306283
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear ktr306283, Thank you very much for taking the time to share your review regarding your recent stay in Gran Porto Resort with all of us and for letting us know how wonderful your past holiday with us! We are more than happy to read that our staff went above and beyond to provide you with a remarkable service. This...

Richmond, Virginia
Reviewed 3 days ago NEW

We stayed at this hotel for the first time in November of 2015. The only problems we had with the hotel then was the noise at 2 AM on the roof the last 3 nights of our visit. We decided to give it another try this past week. We were incredibly disappointed with just about everything we experienced at the...

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2Thank savannapeay
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear Mrs. savannapeay, We would like to thank you for taking the time to share your review regarding your recent stay in Gran Porto Resort with all of us. We are truly sorry to read that we did not meetr your expectations in your past holiday with us. Thank you for sharing your observations and comments, this is greatly appreciated...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
On a beautiful, protected stretch of pristine beach in the heart of Playa del Carmen stands the spectacular Gran Porto Resort, just steps from Fifth Avenue's shops, clubs, and restaurants. Architecturally reminiscent of one of Mexico's finest haciendas, the resort welcomes couples, families, friends, and colleagues to the warm Caribbean breezes and azure seas of the Riviera Maya, where guests can experience the region's cultural heritage, relish all-inclusive luxuries, and enjoy genuine hospitality. ... more   less 

Additional Information about Gran Porto Resort

Address: Constituyentes No. 1, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $197 - $526 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gran Porto Resort 4*
Number of rooms: 287
Reservation Options:
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Also Known As:
Gran Porto Real Hotel
Gran Porto Real Playa Del Carmen
Hotel Gran Porto Real
Gran Porto Real Resort Spa
Porto Real
Grand Porto Real Playa Del Carmen
Gran Porto Real Mexico
Gran Porto Resort Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#17 Top resorts Hotel in Playa del Carmen
#22 Spa Hotel in Playa del Carmen
#24 Luxury Hotel in Playa del Carmen
#24 On the Beach Hotel in Playa del Carmen
#58 Romantic Hotel in Playa del Carmen
#58 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Gran Porto Resort staff and other travelers.
587 questions
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MILLSTONE NJ
4 months ago

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Questions? Get answers from Gran Porto Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Be sure to book an Ocean Front room on the 2nd floor or higher for the best view of the pool and beach.”
 of 5 bubbles FirstHandViews, 1 week ago | Read review
“We had a beach view which was incredible to wake up to everyday.”
 of 5 bubbles billbM6057SB, 2 weeks ago | Read review
“Pool side rooms will be exposed to loud poolside music and announcements, my ocean view room was very quiet.”
 of 5 bubbles H8120BDwendyw, 2 weeks ago | Read review
“I would not recommend getting the walk out as your view is obscured by the Bali beds”
 of 5 bubbles kblairrn96, 2 weeks ago | Read review
“Rooms pool/beachfront had best views, but we had a partial ocean view and loved our room.”
 of 5 bubbles SashaHaley, 2 weeks ago | Read review
5 of 5
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