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Gran Porto Resort

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8,877 Reviews from our TripAdvisor Community

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Showing 6,355: English reviews
Calgary, Canada
Reviewed yesterday NEW

This was my third stay at Gran Porto. I am always amazed by the staff and their training. Excellent non- intrusive service. I have one suggestion, please review your menu in the main buffet Albatros- there is too much Mexican food, and less international dishes. Why not a spicy Indian dish like tandoori chicken or butter chicken. Also the quality...

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Helpful?
Thank irenejohnson
Los Angeles, California
Reviewed 2 days ago NEW

Just returned from a fantastic 9 day stay at El Gran Porto Resort in Playa del Carmen! What an experience! The service from the moment we got there until we left was unbelievable! Everyone went out of their way to make sure that we were comfortable and that we did not need anything! Samuel Gomez, one of the Bell Boys...

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Thank KristiPdr
Rehoboth Beach, Delaware
Reviewed 2 days ago NEW

This was a wonderful trip. The location was perfect. We could walk to all the shops, The ferry to Cozumel was steps from the hotel. The junior suite was wonderful with great views of the beach and sea. We enjoyed all the restaurants, I would definitely go back.

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Thank JoanngRealtor
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear JoanngRealtor, We would like to thank you for taking the time to share your review about your recent stay in Gran Porto Resort with all of us. It is amazing to read you had such a wonderful time here with us and that you fully enjoyed everything that our beautiful property has to offer. We are already looking forward...

Ottawa, Canada
Reviewed 2 days ago NEW

Proximity, staff and food keep us coming back. This was our 3rd visit in four years at the Gran Porto Real. Our stay was for 10 nights in an Ocean Front room. We did have some trouble booking into the hotel due to them overbooking...so we did stay 1 night across the street at The Royal. The front desk staff,...

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1Thank Jim M
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear Jim M, Thank you very much for taking the time to share your review regarding your past holiday in Gran Porto Resort. We would like to thank you for granting us with the opportunity to host you for the third time and for letting us know that you had a wonderful time with us. Please rest assured that we...

Angola, Indiana
Reviewed 2 days ago NEWvia mobile

Had an awesome time on this resort. Totally loved it and Will definitely come back. The 14 of us were so happy with the pool staff! Aranza Cesar Gerry and Rodrigo were so funny and entertaining .. we made friends with them! Beautiful place, totally enjoyed it, we are so happy we came!

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Thank klantz1962
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear klantz1962, Thank you very much for taking the time to share your review regarding your recent stay in Gran Porto Resort with all of us. We are so happy to read you had such a great time here with us! It will be our pleasure to share your kind comments with Aranza, Cesar, Gerardo and Rodrigo. This is greatly...

San Marcos, California
Reviewed 3 days ago NEWvia mobile

After visiting Cancun in November two years ago, our family decided to stay in Playa Del Carmen this time around to explore the southern coastal region of the beautiful Rivera Maya.  We got a great deal on a family suite through Bookit.com months before our trip. The room was larger than expected and equipped with two full beds (ran out...

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Thank Adam V
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear Mr. Adam V, We would like to thank you for taking the time to share your review about your recent stay in Gran Porto Resort with all of us. Please rest assured that all of our guest's comments and observations are taken very seriously as they are what helps us improve our service standards. We will address the concerns...

Moncton, Canada
Reviewed 3 days ago NEW

Currently enjoying a week at the beautiful Gran Porto.We were greeted by friendly welcoming staff who made the check in process quick and easy ! Very happy with our room, a junior suite on the second floor.A comfortable King size bed, spacious room,very quiet for a restful night sleep. This is our second time staying at the Gran Porto and...

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Thank lshorsman
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear lshorsman, We would like to thank you for taking the time to share your comments about your recent stay in Gran Porto Resort with all of us. We are truly happy to read that you fully enjoyed of all our services and beautiful facilities and to know that our team provided you with such a remarkable service. We are...

Sydney, Australia
Reviewed 3 days ago NEW

A great value all inclusive resort in the perfect location. Be prepared for lots of families with younger children. It was hard at times to get a sun chair by the main pool. The resort is a short stroll to the main shopping area and the bus terminal. All staff were extremely friendly.

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Thank Deanne G
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear Deanne G, Thank you very much for taking the time to share your review about your past holiday with us and please rest assured that we will share your valuable feedback with our team in order to address the concerns you have kindly mentioned. Thank you for your visit and we truly hope to have the opportunity of welcoming...

Reviewed 4 days ago NEWvia mobile

We stayed a week at the Gran Porto and it was in a great location with lots to do and see. When we arrived we had a junior suite and were room 430 that's is down a little hall with two other rooms. The room was nice, it had a king size bed with a neat circular light on the...

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Thank JordanGingerich
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear JordanGingerich, Thank you very much for taking the time to share your review about your recent stay in Gran Porto Resort with all of us. We are truly happy to read that your past holiday with us was amazing and that you fully enjoyed our great services and beautiful facilities. Thank you for your visit and we are already...

Nashville, Tennessee
Reviewed 4 days ago NEW

Very happy with my trip. The food is great and the service is too. Mr Hernandez at the Mexican restaurant is the best. Location is fabulous with fishing and massages on the beach behind the resort. Shopping and more are just a block away.Con: The free beer is terrible and there is no American beer available. Tim

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Thank 3,003,000
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear 3003000, We would like to thank you for taking the time to share your review about your recent stay in Gran Porto Resort with all of us. We are truly happy to know that you fully enjoyed your holiday with us and please rest assured that we will address the concerns you have kindly mentioned with our team in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
On a beautiful, protected stretch of pristine beach in the heart of Playa del Carmen stands the spectacular Gran Porto Resort, just steps from Fifth Avenue's shops, clubs, and restaurants. Architecturally reminiscent of one of Mexico's finest haciendas, the resort welcomes couples, families, friends, and colleagues to the warm Caribbean breezes and azure seas of the Riviera Maya, where guests can experience the region's cultural heritage, relish all-inclusive luxuries, and enjoy genuine hospitality. ... more   less 

Additional Information about Gran Porto Resort

Address: Constituyentes No. 1, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $206 - $516 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gran Porto Resort 4*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Priceline, BookIt.com, Hotels.com, Cheap Tickets, Travelocity and Odigeo so you can book your Gran Porto Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Gran Porto Real Hotel
Gran Porto Real Playa Del Carmen
Hotel Gran Porto Real
Gran Porto Real Resort Spa
Porto Real
Grand Porto Real Playa Del Carmen
Gran Porto Real Mexico
Gran Porto Resort Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#18 Top resorts Hotel in Playa del Carmen
#24 Spa Hotel in Playa del Carmen
#26 Luxury Hotel in Playa del Carmen
#26 On the Beach Hotel in Playa del Carmen
#58 Romantic Hotel in Playa del Carmen
#58 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Gran Porto Resort staff and other travelers.
562 questions
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Questions? Get answers from Gran Porto Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Third floor. Full ocean view! The best! Do not get a room facing the street!”
 of 5 bubbles KristiPdr, 2 days ago | Read review
“We have always stayed on 2nd floor facing the ocean. Between rooms 225 and 239.”
  • This is from balcony of room 239.
 of 5 bubbles jimmL5918NK, 2 days ago | Read review
“Beach side rooms are the best view.”
 of 5 bubbles 3003000, 4 days ago | Read review
“oceanfront is the best”
 of 5 bubbles 731dianec, 5 days ago | Read review
“Pick a pool side view to see entertainment from your balcony.”
 of 5 bubbles gswtester, 5 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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