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Gran Porto Resort

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Gran Porto Resort
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8,362 Reviews from our TripAdvisor Community

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Showing 6,032: English reviews
Mississauga, Canada
1 review
4 of 5 stars Reviewed yesterday NEW via mobile

In my opinion this resort overall was fantastic!!! However we did have a bit of a snag when we first arrived! We booked a standard room with 2 beds, this was a bit of a disaster! The standard rooms are very small and in a bit of rough shape. It's very difficult to accommodate 2 in the room, let alone... More 

Helpful?
Thank rarandas
1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

This is my third time visiting an all inclusive resort in Mexico and I can say that Gran Porto is the most entertaining of all. The sports and entertainment staff is wonderful and friendly, especially Cesar who will greet you on any occasion and somehow manages to bring a positive/fun energy at all times. The staff made a huge impact... More 

Helpful?
Thank Kiana A
Dallas, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed in a junior suit overlooking the ocean and itvwas breath taking. The staff were awesome and so attentive to anything you needed. Food was fresh and a few authentic Mexican dishes, we even had the grill staff cook up some authentic breakfast and tacos. Will definitely come back with the whole family.

Helpful?
Thank thatsreal
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear thatsreal, Thank you very much for taking the time to share your impressions about your recent stay in Gran Porto Resort with all of us. It is amazing to read that your past holiday with us was amazing and to know that you fully enjoyed our great services and facilities. We are already looking forward to the opportunity of... More 

Iola, Kansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Just returned from our 4th visit to the resort. They have done a wonderful job in stepping up the nightly shows. The staff was very friendly and helpful. Pablo was our waiter and is very good at what he does. The only thing was there was no trash cans available. So we are smokers and there's very few ash trays... More 

Helpful?
1 Thank hdrider1969
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear Mr. Dave H, Thank you very much for taking the time to share your review about your recent stay in Gran Porto Resort with all of us. We are so proud to read that you have granted us with the opportunity to host you for the 4th time! This is so motivating and greatly appreciated. Thank you for mentioning... More 

Athens
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We booked a room to Gran Porto Resort during our honeymoon tip to Mexico. The bad things started upon check in. Nobody welcome us as honeymooners, no upgrade, even no welcome water in the room! They tried to persuade us to pay for an upgrade because as I understood the receptionists was earning bonus out of this. I asked to... More 

Helpful?
3 Thank Nikolaos N
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear Mr. Nikolaos N, We would like to thank you for taking the time to share your review about your recent stay in Gran Porto Resort with all of us. We want you to know that your feedback is greatly appreciated, as it is what helps us improve our service standards. We are deeply sorry for not meeting your expectations... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

Big wedding a lot people came staff is amazing very fun there a lot of room for everyone and the games and activities, organized by the pool staff.. Cesar, Rodrigo and Gerarto were amazing help and organized a lot of the activities.

Helpful?
Thank John C
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear Mr. John C, We would like to thank you for taking the time to share your review about your recent stay in Gran Porto Resort with all of us. We are more than happy to read that your holiday with us was amazing! and to know that the wedding was incredible and everybody had a great time. Thank you... More 

Emerson, New Jersey
1 review
4 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed 8/12-8/19 in a grand master oceanfront with a connecting Jr oceanfront room for my three kids. Brenda, the concierge, was very professional and accommodated all of our requests. Rodrigo and Geraldo of the entertainment team couldn't do enough to keep the guests entertained. These guys deserve a huge raise !!!! The Italian restaurant was the best place to eat... More 

Helpful?
Thank djmshart
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear djmshart, We would like to thank you for taking the time to share your comments about your recent stay in Gran Porto Resort with all of us. We are more than happy and proud to know that our staff went above and beyond to provide you with a memorable service. It will be our pleasure to share your kind... More 

Crofton, Maryland, United States
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I enjoyed the Gran Porto very much. I would love to give it 5 stars, but I just can't because of the beach. The erosion has caused the beach to be almost non-existent and the rocks make it almost impossible to swim in the water. Now, in lieu of this the pool and staff (especially Pablo our waiter) made the... More 

Helpful?
Thank Keith A
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear Keith A, Thank you very much for taking the time ti share your impressions about your recent stay in Gran Porto Resort with all of us. We are more than happy to read that you truly enjoyed your holiday with us and we are so proud to know that our staff went above and beyond to provide you with... More 

Houston, Texas
1 review
4 of 5 stars Reviewed 5 days ago NEW

We just returned from Playa and stayed at the Grand Porto Real. The accommodations and service was very nice for the price which included all inclusive. Your just a few steps away from all the action in downtown along with the ferry going over to Cozumel. The one highlight of the trip was our waiter "Jorge." He was the absolutely... More 

Helpful?
Thank Hannah77578
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear Hannah77578, We would like to thank you for taking the time to share your review about your recent stay in Gran Porto Resort with all of us. it is amazing to read how wonderful your past holiday with us was and to know that our staff provided you with such a remarkable service. Please rest assured that we will... More 

Orland Park, Illinois
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a wonderful vacation - 13 of us - My husband and I had a Jr. Suite and it was beautiful. The housekeeping staff was awesome. Laura Ramos took great care and also made some awesome animals on our bed each day. The Italian Restaurant was very good as was the Brazilian Steakhouse. The all inclusive was so easy... More 

Helpful?
2 Thank Kathy B
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear Mrs. Kathy B, Thank you very much for taking the time to share your review about your recent stay in Gran Porto Resort with all of us. We are more than happy to read such amazing comments about your holiday with us and to know that you fully enjoyed our great services and facilities. Thank you for mentioning the... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
On a beautiful, protected stretch of pristine beach in the heart of Playa del Carmen stands the spectacular Gran Porto Resort, just steps from Fifth Avenue's shops, clubs, and restaurants. Architecturally reminiscent of one of Mexico's finest haciendas, the resort welcomes couples, families, friends, and colleagues to the warm Caribbean breezes and azure seas of the Riviera Maya, where guests can experience the region's cultural heritage, relish all-inclusive luxuries, and enjoy genuine hospitality. ... more   less 

Additional Information about Gran Porto Resort

Address: Constituyentes No. 1, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $171 - $498 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gran Porto Resort 4*
Number of rooms: 287
Reservation Options:
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Also Known As:
Gran Porto Real Hotel
Gran Porto Real Playa Del Carmen
Hotel Gran Porto Real
Gran Porto Real Resort Spa
Porto Real
Grand Porto Real Playa Del Carmen
Gran Porto Real Mexico
Gran Porto Resort Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#18 Top resorts Hotel in Playa del Carmen
#23 Spa Hotel in Playa del Carmen
#25 On the Beach Hotel in Playa del Carmen
#25 Luxury Hotel in Playa del Carmen
#58 Family Hotel in Playa del Carmen
#58 Romantic Hotel in Playa del Carmen
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