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Gran Porto Resort

Certificate of Excellence
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Constituyentes No. 1, Playa del Carmen 77710, Mexico
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Gran Porto Resort
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8,241 Reviews from our TripAdvisor Community

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Showing 5,962: English reviews
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

We came here in 2013, then to Cancun but chose to come back here this year because we enjoy it so much. We were pleased to see two of our favorite bartenders from our first trip again this year, Avila and Alejandro, both at the main pool bar. The sushi bar is one of our favorite places here as well... More 

Helpful?
Thank Sara B
Aurora, Colorado
1 review
4 of 5 stars Reviewed yesterday NEW via mobile

Sis was married here. Staff was wonderful. Some of the best customer service/hospitality I have received at a resort. Food is average to good. But nothing great. No real beach to play at but not far away from areas you can enjoy. Alcohol available is pretty robust from wells to a few top shelf. Hotel located right off Main Street... More 

Helpful?
Thank Stak40
Virginia
Level Contributor
74 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

We stayed here with another family, and although we paid the same, our room was more spacious than our friends. The balconies are nice sized and the showers are large. We didn't have hot water during our stay, so showering time was short. There is a weird step through the middle of the room, so be careful not to fall.... More 

Helpful?
Thank luvtravel023
Redding, California
1 review
4 of 5 stars Reviewed yesterday NEW

Overall had a wonderful trip to the Gran Porto. Property was a bit old but well maintained. Staff, especially Arturo at the front desk, was awesome. Loved it and would go back anytime. The food was excellent and one night we ate in the Italian restaurant and the young chef there whipped up a spectacular special dinner for us.

Helpful?
Thank rjhfinances
1 review
4 of 5 stars Reviewed yesterday NEW

The hotel was extremely nice. We had the Jr suite and had plenty of stretching room. But the highlight of our trip was dining at Maria's restaurant which is one of the restaurants attached to the hotel. Our waiter was Ricardo Paez, he treated us like family, he introduced us to the local customs and even attempted to teach us... More 

Helpful?
Thank Legrand D
Level Contributor
7 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

Enjoyable stay at this hotel. Enjoyed the tranquil pool for the quiet and swim up bar. Staff was good and Reuben was especially helpful! The proximity to town was great but we did have to walk 1-2 resorts down to get to a nice beach. Ocean view room was nice but sometimes too loud since it overlooked the main pool... More 

Helpful?
Thank Michelle B
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear Mrs. Michelle B, We would like to thank you for taking the time to share your review about your recent stay in Gran Porto Resort with all of us. We are more than happy to read that you fully enjoyed your holiday with us and that our staff went above and beyond to provide you with a remarkable service.... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

My stay at the Gran Porto was a lot of fun. The rooms were great, the food was even better. But the best part was the staff. Everyone is polite and helpful. My girlfriend and I especially loved spending the days by the pool and taking part in the pool and pool side activities. Caesar, Rodrigo and Alexis from the... More 

Helpful?
1 Thank Raymond A
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear Mr. Raymond A, We would like to thank you for taking the time to share your impressions about your recent stay in Gran Porto Resort with all of us. It is amazing to read how wonderful your past holiday with us was, and to know that our staff provided you with such an incredible service makes us feel so... More 

Spanish Fort, Alabama
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Just returned from a week vacation with my wife and 3 daughters, ages 18,15, and 6, and we all had a fantastic time. The resort is very nice and clean and the staff are amazing!! I have never experienced that kind of attention and service. There are plenty of activities on site for everyone and the entertainment staff by the... More 

Helpful?
1 Thank russcopeland
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear russcopeland, We would like to thank you for taking the time to share your review about your recent stay in Gran Porto Resort with all of us. We are overjoyed to read how amazing your past holiday with us was and to read that you and your family fully enjoyed our great activities and that our team provided you... More 

Melbourne
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

The resort itself is nice. It isn't modern in any way but it has a traditional Mexican feel. The beds we're incredibly uncomfortable and the bathrooms were dark but the balcony area was lovely to sit out on. Location is perfect. You can walk into the town in a matter of minutes. The pool is nice but smaller than you'd... More 

Helpful?
Thank Megan194
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear Megan194, Thank you very much for taking the time to share your review about your recent stay in Gran Porto Resort with all of us. We would also like to thank you for providing your valuable feedback, your observations are taken very seriously as they are what helps us achieve our goal of making our guest's holiday incredible. We... More 

Mangham, Louisiana
Level Contributor
6 reviews
4 of 5 stars Reviewed 4 days ago NEW

Beach doesn't look like the pic. First day, the 3rd floor family suite a/c was terrible. After some complaining, got moved to another family suite on the second floor the next day and it was great with a great view overlooking the pool. The entire staff seemed to really care about us enjoying our stay. The beach is still recovering... More 

Helpful?
Thank ckgonow
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear ckgonow, We would like to thank you for taking the time to share your review about your recent stay in Gran Porto Resort with all of us. We want to let you know that your feedback is greatly appreciated, this is what helps us improve our service standards and provide our guests with a unique vacation experience. Please rest... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
  • Business Center with Internet Access
  • Babysitting
Official Description (provided by the hotel)
On a beautiful, protected stretch of pristine beach in the heart of Playa del Carmen stands the spectacular Gran Porto Resort, just steps from Fifth Avenue's shops, clubs, and restaurants. Architecturally reminiscent of one of Mexico's finest haciendas, the resort welcomes couples, families, friends, and colleagues to the warm Caribbean breezes and azure seas of the Riviera Maya, where guests can experience the region's cultural heritage, relish all-inclusive luxuries, and enjoy genuine hospitality. ... more   less 

Additional Information about Gran Porto Resort

Address: Constituyentes No. 1, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $167 - $489 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gran Porto Resort 4*
Number of rooms: 287
Reservation Options:
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Also Known As:
Gran Porto Real Hotel
Gran Porto Real Playa Del Carmen
Hotel Gran Porto Real
Gran Porto Real Resort Spa
Porto Real
Grand Porto Real Playa Del Carmen
Gran Porto Real Mexico
Gran Porto Resort Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#18 Top resorts Hotel in Playa del Carmen
#23 Spa Hotel in Playa del Carmen
#24 On the Beach Hotel in Playa del Carmen
#24 Luxury Hotel in Playa del Carmen
#58 Romantic Hotel in Playa del Carmen
#58 Family Hotel in Playa del Carmen
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