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Gran Porto Resort

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8,838 Reviews from our TripAdvisor Community

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Showing 6,326: English reviews
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 days ago NEW

The staff at this hotel is awesome, they never say no, always "lets see how I can help you". After a long red eye flight ,we landed at 7 am in Cancun and drove straight to the hotel, check-in time is normally 3 pm, but i decided to take a chance and ask the front desk if we could check-in...and... More 

Helpful?
Thank Richa T
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear Richa T, Thank you very much for taking the time to share your review about your recent stay in Gran Porto Resort with all of us. We are truly glad to read that you had a great time with us and to know that you fully enjoyed our great services and beautiful facilities. Thank you for your visit and... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 days ago NEW via mobile

Took my sweetums here for our 40th Wedding anniversary. This was real special for us as we saved hard to stay in a fancy place like this. It was just gorgeous n beautiful. The staff were all so friendly n helpful. Our personal consierge Maria was so personal n helpful Everyday she checked on us to see how we were... More 

Helpful?
Thank Len M
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear Mr. Len M, Thank you very much for taking the time to share your review about your recent stay in Gran Porto Resort with all of us. We are truly overjoyed to read that you and your wife had a wonderful holiday with us and thank you so much for mentioning the attentiveness of our staff members. Please rest... More 

Calgary, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 days ago NEW via mobile

The Gran Porto resort is a great place to relax and recharge the batteries in Playa del Carmen. We stayed in oceanfront suites in the second floor. The view is really nice, you can see Cosumel across the water and all the cruise ships anchored offshore. The food is really good in all the restaurants. And the daily activities around... More 

Helpful?
Thank Ben M
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear Mr. Ben M, We would like to thank you for taking the time to share your review about your recent stay in Gran Porto Resort with all of us. We are really happy to know that you had a great holiday with us and that our staff went above and beyond to provide you with a remarkable service. Please... More 

1 review
Reviewed 2 days ago NEW via mobile

The hotel was very clean & the staff very friendly. The ocean view room we paid for wasn't available when we checked in Saturday evening. We were given a large room on the 5th floor facing the street. OK room & luckily we didn't mind walking up the final two floors. We ended up moving the next day to a... More 

Helpful?
Thank Marcia L
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear Marcia L, We would like to thank you for taking the time to share your review about your recent stay in Gran Porto Resort with all of us. All of our guest's comments and observations are greatly appreciated as they are what helps us improve our service standards. We are happy to know you enjoyed our services and facilities... More 

Akron, Ohio
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW via mobile

We have had a great experience at the Gran Porto resort, with delicious food and drinks, beautiful views and perfect weather. Our time with the entertainment team has been especially fun, with Rodrigo (from the entertainment and recreation team) specifically. He led us and another couple on a bike tour for over an hour: through the town, a neighborhood, and... More 

Helpful?
1 Thank Christina T
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear Christina T, Thank you very much for taking the time to share your review about your recent stay in Gran Porto Resort. We are more than happy to read that you had a wonderful holiday here with us and that our staff went above and beyond to provide you with a remarkable service. Please rest assured that we will... More 

Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW

This resort exceeded our expectations, the staff are amazing the service was extraordinary, they couldn't do enough for us.love the location of the resort which is right in the town of playa del Carmen ,can walk to 5th ave shopping , and other restaurants if you want. The restaurants included with the all inclusive had a good variety of food... More 

Helpful?
1 Thank Pat O
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear Pat O, We would like to thank you for taking the time to share your kind comments with us and letting us know that your first holiday in Gran Porto Resort was amazing! Thank you for granting us with the opportunity to host you and we are already looking forward to the opportunity of welcoming you back in the... More 

Texas
Level Contributor
62 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 3 days ago NEW

This is the 2nd time I've been here. First time about 7 years ago. It is still as great as it was then. 1. 1st question I had was "what is included when you book a beachfront walkout". Answer- Everything at the Gran Porto & the Royal. Yes everything at the Royal. From all their restaurants to drink service by... More 

Helpful?
1 Thank loverofsunTexas
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear loverofsunTexas, Thank you very much for taking the time to share your review about your recent stay in Gran Porto Resort with all of us. It is incredible to read such kind comments regarding your past holiday with us. We are truly overjoyed to know that you granted us with the opportunity of hosting you once again and to... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

We were Playa for a wedding. and were looking for hotel that would be central for all events. This was definitely not the cheapest place to stay but it was worth the money. The front desk fast was amazing, we paid for an upgrade that allowed us to use their sister resort, Royal Playa Del Carmen and it was worth... More 

Helpful?
1 Thank Melissa T
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear Melissa T, We would like to thank you for taking the time to share your review about your recent stay in Gran Porto Resort with all of us. We are truly happy to read that your vacations with us were great and that you fully enjoyed our services and facilities. Thank you for mentioning the attentiveness of our staff... More 

Broomfield, Colorado
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 days ago NEW

At first, I was pretty disappointed - room faced a busy, noisy street, room had a musty smell, and the bathroom didn't have very nice toiletries. We also were disappointed that there was only 3 ala-carte restaurants, with two of them being outside of the building and up the street a short way, and one being in the building. The... More 

Helpful?
2 Thank pennykmorgan
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear pennykmorgan, Thank you very much for taking the time to share your impressions about your recent stay in Gran Porto Resort with all of us. All of our guest's comments and observations are taken very seriously as they are what helps us improvde our service standards. Please rest assured that we will share your observations with our team in... More 

Rice Lake, Wisconsin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW via mobile

My 3rd trip here to celebrate milestone birthdays with the girls. It's tough to let myself be pampered like this staff does so well, but I suppose that's what I'm paying for. I certainly get my money's worth. Geraldo and the entire entertainment staff start the party and keep it going with a variety of activities. There is something for... More 

Helpful?
1 Thank pmslady
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear pmslady, We would like to thank you for taking the time to share your impressions about your recent stay in Gran Porto Resort with all of us. It is amazing to read that you had such a wonderful holiday with us and that you and your friends had an amazing time! Thank you for mentioning the attentiveness of our... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
On a beautiful, protected stretch of pristine beach in the heart of Playa del Carmen stands the spectacular Gran Porto Resort, just steps from Fifth Avenue's shops, clubs, and restaurants. Architecturally reminiscent of one of Mexico's finest haciendas, the resort welcomes couples, families, friends, and colleagues to the warm Caribbean breezes and azure seas of the Riviera Maya, where guests can experience the region's cultural heritage, relish all-inclusive luxuries, and enjoy genuine hospitality. ... more   less 

Additional Information about Gran Porto Resort

Address: Constituyentes No. 1, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $212 - $529 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gran Porto Resort 4*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, Hotels.com, BookIt.com, Travelocity, Cheap Tickets, Priceline and Odigeo so you can book your Gran Porto Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Gran Porto Real Hotel
Gran Porto Real Playa Del Carmen
Hotel Gran Porto Real
Gran Porto Real Resort Spa
Porto Real
Grand Porto Real Playa Del Carmen
Gran Porto Real Mexico
Gran Porto Resort Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#18 Top resorts Hotel in Playa del Carmen
#24 Spa Hotel in Playa del Carmen
#26 On the Beach Hotel in Playa del Carmen
#26 Luxury Hotel in Playa del Carmen
#58 Family Hotel in Playa del Carmen
#58 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Gran Porto Resort staff and other travelers.
560 questions
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Questions? Get answers from Gran Porto Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ocean view corner suites are big and comfy with a good sized bunk bed, but the view is lacking. Better location on the north side”
 of 5 bubbles 749richat, 2 days ago | Read review
“The rooms facing ocean view awesome nice size decks with chairs and table and hammock”
 of 5 bubbles , 3 days ago | Read review
“beachfront walkout if you want the Royal also, or beachfront”
 of 5 bubbles loverofsunTexas, 3 days ago | Read review
“Pay for the upgrade to use the facilities next door”
 of 5 bubbles I6378VJmelissat, 4 days ago | Read review
“Choose a junior suite...and oceanfront is a wonderful view!”
 of 5 bubbles Maryatdesairlake, 4 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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