Excellent hotel, the food is delicious, the rooms are very nice and clean, but what we loved the most was the attention of the entertainment staff, they are incredible people; but I would like to make a special mention of Alex, Gabriel, DJ Carlos, Isabel, Adrian and Azael. Their games and activities are amazing.
Great hotel, shows, activities (Alex, Leirb, dj Carlos, Isabels, Adrian, Hazael), facilities, beach, restaurants and most importantly the staff that attends you. The concierge service is a plus that helps you spend a few days without any worries! The Spa is spectacular, the massage is an experience with all the contrasts. MIO is a small restaurant next to the pool is a jewel that satisfies your palate. Be sure to try the taste of their pasta. The beach is beautiful.
The hotel staff is friendly and helpful. The facilities are clean and very comfortable. Every day there is animation and activities. There is one day a week, a great Mexican party. There are several restaurants. The animation by Alejandro is great and the night shows are very good. Thanks dj Charlie, Leirbag, Isa, Adrian and Hazarl The hotel is a bit far from the main road, so to get out of it you have to take a taxi from the hotel. In general the assessment is positive. Riviera Maya is wonderful.
This is our 4th trip to Palafitos and it was the best visit yet! We go back because of the the staff, food, and customer service. We are big foodies so the food and drinks play a big part in why we love coming back. Every meal at the Palafitos restaurant is perfect: I love the caviar and eggs, ceviche, duck tacos, lobster tacos, the lentil and chickpea salad to name a few things. The dinners are always great! William and Mauricio were our butlers who took care of us every day. Eva, Wilmar, Martha, Carmen and Rita were fantastic at the spa! Salome makes the most amazing drinks at the Palafitos beach bar. Daisy, a true gem, remembers us every year and prepared the most amazing beach picnic. We love her so much! Ezekiel and Dennis were also great at the Palafitos restaurant. Julian, at Pepitos, is doing a fantastic job and is loved by all. The best addition to Palafitos since our last visit was daily yoga with Fabiola!!! We participated Monday through Saturday and it was the best way to start each day with stretching and meditation. Do yourself a favor and attend her classes! El Dorado Maroma was thriving! The new beach bar with swings was a great place to hang out. We had lovely meals at Mio, Lima Limon and the Caribbean Restaurant. If you are looking for a relaxing and quiet vacation where you are pampered, with amazing food and drinks and customer service is out of this world, you HAVE to book a trip to Palafitos! …
It is a place where you can meet people from many different countries, besides that every day you can do very fun activities or enjoy very good shows, thank you very much Alex, Leirbag, Charlie dj, Haziel!
The rooms are wonderful, you can have contact with the sea from your room, that seems phenomenal to me, the food is exquisite, the treatment of all the staff is wonderful. I want to thank all the entertainment staff because without their unconditional support, we would never have had an unforgettable vacation, once again many thanks to Alex, Leirbag, Isabel, Adrian, Hazael & dj Charlie, who was entertaining every night with wonderful music. They are all a gem. Congratulations!
My wife and I stayed at Palafitos for our honeymoon and it was magical. Our bungalow became our little slice of heaven, with gorgeous views and clear floors. The resort is stunning and there is so much to do on site. We went jet skiing, snorkeling, ATVing, and swam with dolphins. There are so many cuisine options and the food never disappointed. What really stood out to us was the staff. Our butlers, Pilar and Samantha were always available to answer any questions we had/serve us in any way they could. They were so kind and helpful. Giselle with customer service came to check on us often and made us feel so welcome. Sergio was our busboy and he went ABOVE AND BEYOND for us. He helped transport us to and from all our activities and was always so kind to us. He checked on us often and was willing to help, no matter how busy he was. We LOVED our stay here and we can’t wait to return. Mel with Elite Members really showed interest in us and assisted us in picking the membership that fit our lives best. …
It's stunning worth it x spectacular views through fluffier pillows food to fie for champagne always chilled I've rebooted already x they have a fabulous yoga teacher and hesler called Fabiola she was amazing - they had a great guy Mike for a personal bespoke package around lifestyle food health and keeping it really I'm Going back just for fabiola
What an amazing experience Fabiola the yoga teacher was out of this world, her knowledge and practices were amazing you do not expect to find that level and quality of teaching at a resort. A total holistic approach to well being led by the beautiful spiritual and very practical Fabiola she is the reason we have re booked for next year.
Excellent hotel, excellent villas with a beautiful view, excellent service and attention, the food is incredible, you eat very well in all the restaurants, the beautiful beach with very good music, DJ Charlie! All the staff treated us very well. I'll be back soon. Thank you all for your great attention and kindness.