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Reina Roja Hotel

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Reina Roja Hotel
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615 Reviews from our TripAdvisor Community

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Showing 162: English reviews
Bedford, Texas
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 days ago NEW

The decor of this hotel is tasteless and the noise level makes it impossible to get a good night's sleep. It simply gave me a really creepy feeling. About the only thing it has going for it is that it is close to the beach. Other than that, my advice is to stay away!

Helpful?
1 Thank Judy C
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 days ago NEW

Everyone likes a good party but this hotel is a sad joke. The noise from their rooftop sound system makes it difficult for every business and condo within blocks of the location. They are hated by the local community!

Helpful?
3 Thank Notony
2 reviews
Reviewed 1 week ago

I had a great time in this hotel. The staff are friendly, the room was comfortable, spacious clean and it is close to the beach. It has a fun roof top pool and great view of Playa. The parties on the roof happen is some seasons when more tourist visit Playa. I had a great time.

Helpful?
Thank Esteban B
Hotel R, Director de Relaciones con Clientes at Reina Roja Hotel, responded to this review

Dear guest: We really appreciate your comments and theres nothing more pleasant than to know that our guests are satisfied with the service and the overall property. We really hope to see you again here soon to experience Reina Roja once again! Sincerely Reina Roja Team More 

Las Vegas, Nevada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

We had such a great time at Reina Roja Hotel! Our bartender Luis made us a special drink called "Luis 13"!!! Whiskey, Kahlua, Bailey's and shakey shakey shakey with milk. yummm! The rooms were very comfortable after a long day of tours and walking.

Helpful?
Thank mchez
Hotel R, Director de Relaciones con Clientes at Reina Roja Hotel, responded to this review

Dear Guest Thank you very much for sharing your experience with us We will certainly share this with our associates and we are really glad that you had a relaxing experience and your expectations were completely fullfilled You are welcome to come again to revive the Reina Roja experience! Sincerely Reina Roja Team More 

Vancouver, Canada
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

My local friend invited me over for a weekend for his birthday. There's a salt water swimming pool by the front desk. Interior was all wood and rustic, decorated with red curtains. Regular lights turn off at night and the red lights cover the interior. Here's a view of my cozy room. Place was secured from all gates and guests... More 

Helpful?
Thank The_only_surrealist
Hotel R, Director de Relaciones con Clientes at Reina Roja Hotel, responded to this review

Dear guest Thank you for sharing your experience and we are glad that you enjoyed the Red Experiencie at Reina Roja Hotel You are compeletely welcome and we hope to see you here again at the reddest place in Playa del Carmen! More 

Mexico City
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 4 weeks ago via mobile

I had very cool, fun memories from the parties at the Reina Roja roof top even though I never stayed there until last month. I was expecting the same fun and more staying there, however I found the complete opposite. The service was good overall, but the hotel has basically no life anymore. It was pretty sad to see that... More 

Helpful?
2 Thank HiramNovelo
Level Contributor
57 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 25, 2016

I stayed here with a group of friends to celebrate my birthday. We were looking for a hotel near the 5th ave. This is located at the end of 5th ave, but its quirky atmosphere and fun decor will do the talking for you. This is a great place to stay for young adults and party people. Plently of shallow... More 

Helpful?
Thank LosMeninos28
Bangkok, Thailand
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 21, 2016 via mobile

Hotel Reina Roja, Playa Del Carmen, Mexico Pro - exotic design, cleanliness, staff are friendly & helpful, good location, close to shopping street, few blocks to ADO bus station (to cancun, Tulum) Con - though it fits perfectly with the hotel theme/red-light-district decoration, the techno dance music during breakfast ruined my peaceful morning, I'd prefer jazz, but that's personal taste.... More 

Helpful?
Thank Anak S
Hotel R, Director de Relaciones con Clientes at Reina Roja Hotel, responded to this review

Dear Guest: Thank you for taking the time to write a review of Reina Roja Hotel. It is very important to us your feedback for improvement every day. We hope to see you again next year to enjoy another Red experience More 

Grand Cayman
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 19, 2016

Let's get the obvious out of the way. Reina Roja is easily one of the most modern and stylish hotels in Playa Del Carmen for Great Value and I want to recommend it...but there were a few disappointments during my 5 night stay. Firstly, we had booked a twin room. But after check in they gave us keys to a... More 

Helpful?
1 Thank Harry B
Hotel R, Director de Relaciones Públicas at Reina Roja Hotel, responded to this review
Google Translation

Querido Huésped Gracias por sus opiniones. El servicio que usted recibió no es indicativo del que deseamos proporcionar a cada... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 31, 2016 via mobile

Very courteous staff and spacious rooms in a great location. Stayed in a junior suite with great natural light. Wonderful Breakfast included every morning until 12 then open bar on limited drinks noon to 1 am. Had a great stay. Interesting characters too.

Helpful?
1 Thank Brent T
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free Breakfast
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Reina Roja is located in the quiet tourist district called by the Maya Xeman Ha, now known as Playa del Carmen on the Yucatan Peninsula.Experimental architecture that plays with the limits of conventional make your stay a unique and special.The red light and its properties are a constant element that is present in every corner of Reina Roja; this vital color symbolizes life, movement and activity.We invite you to explore the original accommodations, fun, and haute cuisine that Reina Roja has to offer. ... more   less 

Additional Information about Reina Roja Hotel

Address: Calle 20 No 128 | entre 5a v. y 10 Av., Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $95 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Reina Roja Hotel 3.5*
Number of rooms: 63
Reservation Options:
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Also Known As:
Reina Roja Hotel Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#85 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Reina Roja Hotel staff and other travelers.
6 questions
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5 days ago
Chicago, Illinois
17 days ago
Los Angeles, California

See all questions (6)

Questions? Get answers from Reina Roja Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Don't stay at the Reina Roja Hotel”
 of 5 bubbles Notony, 4 days ago | Read review
“i chose a room with a balcony. It was nice to view the tops of trees while having a drink or relax.”
 of 5 bubbles ScottL301, Aug 15, 2016 | Read review
“rooms with balcony facing street a little noisy”
 of 5 bubbles 993desireel, Jun 18, 2016 | Read review
“Ask at desk for a room with good wifi signal - apparently they know which rooms are OK and which ones won't even let you download email.”
 of 5 bubbles RHolm, Jun 2, 2016 | Read review
“Junior suite (302) was AMAZING”
 of 5 bubbles AntoineSantiag, Mar 31, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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