Reina Roja Hotel
Calle 20 nte #298, Playa del Carmen 77710 Mexico
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About
#130 of 344 hotels in Playa del Carmen
Location
4.6
Cleanliness
4.2
Service
4.0
Value
4.0
Let yourself be seduced by the exciting proposal of our boutique hotel in the center of Playa del Carmen. La Reina Roja Hotel Boutique combines the exclusivity and trendy architecture of a luxury hotel with a unique atmosphere just a few meters from the beach. Reina Roja is the iconic hotel in Playa del Carmen known for its Avant- Garde architecture and its Pop Art conceptual design where sensations and emotions are let loose, and relaxation is the central theme. Live a unique experience as a couple, with friends or on your business trip while discovering the original proposal that our "adults-only" hotel has to offer!
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Property amenities
Parking garage
Free internet
Pool
Bar / lounge
Airport transportation
Rooftop terrace
24-hour security
24-hour front desk
Wifi
Swimming pool toys
Rooftop pool
Adult pool
Outdoor pool
Restaurant
Breakfast available
Complimentary welcome drink
Poolside bar
Rooftop bar
Taxi service
Baggage storage
Concierge
Sun terrace
Laundry service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Private balcony
Safe
Flatscreen TV
Extra long beds
Hair dryer
Telephone
Wardrobe / closet
Bottled water
Private bathrooms
Wake-up service / alarm clock
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Room types
City view
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quirky Hotels
Trendy
Languages Spoken
English, Spanish
Location
100Great for walkers
Grade: 100 out of 100
312Restaurantswithin 0.3 miles
52Attractionswithin 0.3 miles
Calle 20 nte #298, Playa del Carmen 77710 Mexico
Name/address in local language
1188Reviews20Q+A56Room tips
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Was great 5 years ago. Now it's a broken down shack (shell) of itself with the worst service you can image. Hotel is falling apart in every aspect. I wouldn't even stay in this place for free. Also all the room sizes are a lie. You're lucky is you can walk in your room.
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Date of stay: August 2022Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
This booking was a scam. We try to check in and they doubled our cost at front desk. Mandatory cost per person and per night for breakfast, for open bar, and for the pool. It’s raining, the pool is not usable. I’ve been sober for 6 years, and they wouldn’t change any thing. This cost was not disclosed prior to booking…. I triple checked all info with front desk and showed everything to them. I wouldn’t recommend to ever go here.
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Date of stay: December 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
I've booked 2 night in the dorm, the night before my checkout I went to the desk service asking to an extension of my staying, unfortunately the guy from the reception couldn't make it through the computer and asked me to come back the day after. Told him I couldn't get the day after before the check out time because I was leaving for a tour really early in the morning, he told me to don't worry and LEAVE MY STUFF on the bed so the cleaning ladies know that I was going to stay one more night and they would not clean my bed. I repeatedly asked him if I should leave my stuff on top of the bed and he confirmed again. All because he wasn't able to make an extension of one night. The day after I came back at the hotel around 4 pm and I found out that my bad was cleaned and my stuff were gone. Disappeared nobody knows where are and nobody from the hotel can help me out, just telling me that they are not responsible for the stuff left in the dorm even if one of the staff told me to do so.. The day after I tried to talk to the manager which asked me to wait a couple of hours to try to figure out something, I came back after 2 hours and she was apparently on a meeting (saw her passing by a couple of times on the other side of the hall). Keep asking the reception if they could call her, I be been ignored.. At some point I chased her and got the chance to talk to her and she said that the cleaning people working that day are on the day off and she can't even call them because they have the day off.. End of the story I have to catch a flight and none of my stuff appeared... Another interesting thing was that around 7pm at the swimming pool professional photographers appeared with a couple of girls in a robe, at some point the photoshoot became a naked photoshoot, I left the pool uncomfortable about the situation and apparently this guys didn't have permission for a photoshoot.. well weird place overall,,, it's clearly a sketchy hotel..…
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Date of stay: June 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Definitely an adult hotel. Parties, especially over the weekend, are sometimes held all night long. However, the hotel is recommendable. Very sylish, good breakfast buffet and pleasant service. I recommend it for party people.
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Date of stay: January 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Reservaciones ReinaRoja, Atención al huésped/Recepción at Reina Roja Hotel
Responded Jun 25, 2022
En Reina Roja valoramos su opinion, gracias por la acotación, la tendremos en cuenta para brindarle un mejor servicio en su proxima visita
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I made a reservation for booking and the cost was one, when I arrived they charged me almost double. the hotel is ugly and tacky, they include a horrible breakfast. the receptionists are not friendly. My experience was not good.
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Date of stay: April 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The hotel was good clean and confortable, the staff in the rooftop bar was really helpful even though it was only one guy, so are the people at the breakfast they are really helpful and kind, the breakfast was really good, just the people at the front desk they were rude and in general they weren't helpful
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Date of stay: February 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Reservaciones ReinaRoja, Atención al huésped/Recepción at Reina Roja Hotel
Responded Feb 23, 2022
Thank you for your comments! We love you had a pleasant experience the premises at Reina Roja. Our location is thought for you to spend a wonderful time during your vacations, and I definitely think we have succeeded. In Reina Roja we take your comments very seriously that is why we will make sure to let the General management to know about yours. All staff appreciate your comments as they are valuable and meaningful for future guests. We hope to see you again! Best Regards/ Reina Roja Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We just had the dubious experience of staying at Reina Roja Hotel, an empty bathhouse, er, a “boutique hotel” in the center of PDC. We stayed there because we had read some places saying that it was one of the gay-friendly hotels in town. Regrettably, I did not log in to Travelocity and check the reviews (lesson learned!) First, the good (hey, can’t be all bad, right?): The TVs are upgraded and large. Breakfast is provided – and it’s OK for the most part. Parking is available for a small fee. The hotel is steps away from the famed tourist-trap Quinta Avenida, if you care to be that close to it. And, while it’s a weird design aesthetic, it is a coherent one; to me, it felt pretty creepy and liminal – which isn’t necessarily bad. Now, the bad: This is a NOISY place. Techno starts at ten AM and continues through the early morning hours. I had a falling rain soundtrack turned up to monsoon levels to mask the thump-thump-thump of techno. If you decide after this review to actually stay here, either drink yourself into a coma, bring lots of Ambien, and/or have great earplugs. Furnishings are sparse and uncomfortable. For example, the bed is firm. Very firm. Klingon-style firm. The sofa was poorly padded as well – and there was only one bedside table. Lighting? Mostly for design, not practicality. No lighting conducive for reading, either by the bed or the sofa. Washcloths are hoarded like gold for some reason (I noted it in another review); we requested more than one, but didn’t get them. Water pressure in the shower? I know, shower issues are a common problem in Mexico - well, this place has them too. The rain shower head provided more of a drizzle (and small for a rain head) – and the temperature fluctuated wildly from just right to boiling hot in a split second. Don’t be tempted by the claims of “boutique”. Or the low price. You can find much better properties in the same price range.…
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Date of stay: December 2021
Rooms
Location
Service
Room Tip: Book at another hotel. That's the best way to get a good room.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Reservaciones ReinaRoja, Atención al huésped/Recepción at Reina Roja Hotel
Responded Jan 20, 2022
Hi, thanks so much for your review. Your comments are very useful to continue improving in our areas of opportunity and to know what we are doing right. I apologize for failing to meet some of your expectations. We hope you will give us another opportunity as we'd love to have you as our guest again! Best Regards/ Reina Roja Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This experience overall is a scam. They show really low prices however once you check in they let you know that there is an extra charge of $11 per person for the use of the beach club ( which we were not planning on using), a 12 -6pm open bar (however once at the bar we found out it only includes beer or wine, no liquors) and the breakfast (eventhough it is advertised as free breakfast. The rooms are ok and well located however there are a lot of hidden charges you may now see clearly advertised until you get here. Once we asked for a refund they immediately asked us to contact our travel agency to farther waste our time trying to get a clear answer.
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Date of stay: June 2021Trip type: Traveled as a couple
Room Tip: Watch out for hidden charges once you get to the hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Reservaciones ReinaRoja, Atención al huésped/Recepción at Reina Roja Hotel
Responded Sep 14, 2021
Hi, thanks so much for your review. Your comments are very useful to continue improving in our areas of opportunity and to know what we are doing right. I'm glad you enjoyed your stay overall, and I apologize for failing to meet some of your expectations. We hope you will give us another opportunity as we'd love to have you as our guest again! Best Regards/ Reina Roja Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have been to this hotel 4 time, although only wrote a review for it the first time. My first visit was in 2016 and the last one was at the end of 2020, however I cannot believe how different the hotel is. While I will acknowledge that I stayed during more dificult times due to the covid pandemic, it was not an excuse for how dissapointing my stay was. The staff are still very nice and helpful people and they really try to make sure you are having a good time, however the state of the hotel itself is the problem. The rooms are very worn down. The hotel is about 5-6 years old if I remember correctly, yet the inside looks like it is 10 or more. Not working lights, heavily used furniture, no in-room amenities (even though they were promoted on the page when I booked the hotel, which was done directly on their website), no more free parking, and the shower was either too cold or too hot. I must mention that the breakfast was still very tasty and helped me fix my morning to a good start. The hotel's location is still a plus as PDC has grown into a more touristic area, but if you bring a car you have to either pay to park in the garage, pay to park on the street, or hope to find a parking spot in the nearby neighborhoods (which might mean you have to walk 10-15 minutes to/from the hotel). This was the last time I will stay at this hotel (unless it goes a renovation) which is very disappointing as it was one of the hotels I would try to stay at whenever I came to visit PDC. The other hotel shutdown last year due to similar issues.…
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Date of stay: December 2020
Value
Cleanliness
Service
Room Tip: Ask for a room that face the street so you can at least have a view.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Reservaciones ReinaRoja, Atención al huésped/Recepción at Reina Roja Hotel
Responded Jun 9, 2021
Dear Avztrakt We thank you for the time you have dedicated to providing us your comments, we will analyze your comments and we will continued working to generate the best experiences for our guests. Reina Roja Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I originally intended to stay at the Reina Roja hotel in PDC for one week but enjoyed it so much, that I stayed for a whole month. In fact, I have just booked to return again. To review the hotel without giving it an exceptional rating would be difficult to do. Everything from the moment you arrive and see the famously award winning design of the hotel, to the amazing reception staff (Citlali, Dianna, Enrique and Fabian) you are greeted immediately with a smile and fast and efficient check in. I have not come across many hotels that greet you with your name each morning and a smile, like this one from the reception staff. Nothing appears to be a problem for them, as they are informative, helpful and deliver an exceptional service, especially Citlali who simply works 24/7. The chef Juan for the morning breakfast is always on hand to help you and cooks fresh produce each day. Again, an excellent service. And then of course there is the bar service…..What can I say, the Pedro and Mirian team are one of the best I have found and I travel globally and always stay at 5 star resorts, albeit this is a 4 star hotel but in my opinion, with a 5 star service. I came from the Sandos 5 star resort in Playacar and can say without a shadow of a doubt, that the service you will receive here is no different than any 5 star resort anywhere. Go ahead, put any of the staff I have mentioned here to the test and you will not be disappointed. The rooms are spacious, cleaned daily, with up-to-date amenities such as flat screen TV, toiletries and clean towels. The rooftop pool provides a relaxing atmosphere with sunbeds in the shallow end and a short splash pool. Accepted that you cannot swim in it, but it provides an alternative relaxing area and in any event, you have free daily access to the Martina beach club, if you wish to go to a new pool and splash in the sea, all at 44th street. If I can sum this hotel up, it is simply, an exceptional, clean, safety conscious, hotel with exceptional service delivery on all levels. I cannot honestly suggest anything to improve at the hotel, even the out of tune piano in the reception area is quirky and even if I did, I know that if I were to suggest a problem or an improvement, the staff would be immediately on hand to address anything. Value for money is certainly a key consideration here and the location, being right on 5th Avenue is perfect and safe. A definite recommendation to stay here and if you have any problems, just ask the staff who will be more than pleased to help you, I guarantee. Brian…
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Date of stay: February 2021
Rooms
Service
Sleep Quality
Room Tip: The deluxe room is spacious and airy
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Reservaciones ReinaRoja, Atención al huésped/Recepción at Reina Roja Hotel
Responded Jun 9, 2021
Hola Brian Thanks so much for your review, all the staff is very grateful for your commets and for your return to home :D We love you had a pleasant experience in our restaurant and that you have enjoyed our friendly staff and also our delicious dishes. Our location is thought for you to spend a wonderful time during your vacations, and I definitely think we have succeeded. In Reina Roja we take your comments very seriously that is why we will make sure to let the General management to know about yours. We missed you!!!! See you soon Brian. Reina Roja Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$41 - $100 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
65
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Frequently Asked Questions about Reina Roja Hotel
Which popular attractions are close to Reina Roja Hotel?
Nearby attractions include Coralina Daylight Club (0.2 miles), Riviera Maya (0.2 miles), and Ambarte (0.07 miles).
What are some of the property amenities at Reina Roja Hotel?
Some of the more popular amenities offered include a rooftop bar, a pool, and an on-site restaurant.
Which room amenities are available at Reina Roja Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Reina Roja Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Reina Roja Hotel?
Conveniently located restaurants include Ferron's Jerk Chicken Av 10, Po Thai Restaurant, and Señor Frog's Playa del Carmen 5ta Av.
Are there opportunities to exercise at Reina Roja Hotel?
Yes, guests have access to a pool during their stay.
Does Reina Roja Hotel have airport transportation?
Yes, Reina Roja Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Reina Roja Hotel located near the city center?
Yes, it is 0.05 miles away from the center of Playa del Carmen.
Which languages are spoken by the staff at Reina Roja Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Reina Roja Hotel?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (1.0 miles).