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Calle 38, Entre Avenida 5A Y Zona Federal Maritima, Playa del Carmen 77710 Mexico
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Update from hotel: This property has indicated that they are taking safety precautions against COVID-19 and is temporarily closed until 09/29/2020.Read more
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Traveler (3232)
Pool & Beach (678)
Videos (2)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 09/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Mahekal Beach Resort
Updated 09/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#24 of 265 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travelers' Choice
The Mahekal Beach Resort is a legendary resort village located on 800 feet of white sand beach in the heart of vibrant Playa del Carmen. It has 195 thatched roof, palapa-style bungalows within steps of Fifth Avenue, the celebrated entertainment, shopping, and restaurant district of Playa del Carmen. The thousands of loyal repeat guests at Mahekal Beach Resort describe it as magical, memorable, and authentically Yucatecan. Our style is friendly and relaxed, a unique Caribbean experience where you can rock gently in a hammock on your private terrace and enjoy undoubtedly the best beach in Playa. Our guests love the fact that we have never compromised our truly unique ambiance and style. In keeping with that style, our rooms do not offer televisions. Instead, they feature original, brightly colored, Mexican tile bathrooms, private terraces with hammocks for siestas and star gazing, and locally-crafted Mexican wood furniture in an outdoor seating area where you can enjoy our magical sanctuary. The Resort offers meal plans that include breakfast daily and lunch or dinner. This choice gives our guests the opportunity to explore the many dining options in Playa del Carmen.
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Room & Suite (563)563
Full view
Property amenities
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Airport transportation
Conference facilities
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Swimup bar
Poolside bar
Evening entertainment
Taxi service
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private beach
Housekeeping
Private balcony
Safe
Laptop safe
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Ocean View
Languages Spoken
English, Spanish

Location

Full view
93Great for walkers
Grade: 93 out of 100
119Restaurantswithin 0.3 miles
13Attractionswithin 0.3 miles
2,728Reviews244Q+A100Room tips
Traveler rating
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  • 60
Time of year
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Popular mentions
AJH wrote a review Aug 2020
1 contribution
We stayed the first week March, 2020 before COVID really hit. A great resort in so many ways. The 2 meal a day plan works great so you can sample some restaurants in town or if you do an excursion. It is my type of resort- medium sized with spaced-out huts/rooms. Never felt crowded. 3 different pools and it was always possible to find a chair or place to sit. I don't go for the super big/fancy resorts void of character. You can walk to town. Lots of excursions to do in the area-highly recommend Xel-Ha water park for the day. Loved the on-site pottery we could make. Staff were so kind and attentive at the restaurant (Rogelio and Dario were fantastic). My only suggestion would be to NOT stay on the beach front if you want peace and quiet. If you love people watching and don't mind noise until 11-12 every night, stay on the beach. Tucked back on the property among the trees would have been better for quiet.
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Date of stay: March 2020
Location
Cleanliness
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Response from Mahekal Beach Resort, Promocionar at Mahekal Beach Resort
Responded 4 weeks ago
Dear AJHuldeen, It was a pleasure to welcome you during your stay in Playa del Carmen and we are glad to read your positive comment, thank you very much! Be sure that your kind words will be shared with all of our staff and especially with Rogelio and Dario that took extra care of you. We hope to have the pleasure to welcome you again. Sincerely, General Manager Mahekal Beach Resort
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moe wrote a review Jul 2020
Luxembourg City, Luxembourg24 contributions3 helpful votes
We stayed here for our Honeymoon and it was the worst experience we ever made. The service was terrible rude and ignorant. For every problem I had to call 2-3 times. Our rooms were humid with a moldy smell and dirty. My wife had food poisoning after eating dinner at the Hotels restaurant. If you eat in the restaurants or order sth at the pool the staff keeps on begging for tipps. highly to be avoided !
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Date of stay: January 2020Trip type: Traveled as a couple
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Response from Mahekal Beach Resort, Promocionar at Mahekal Beach Resort
Responded 4 weeks ago
Dear moe_reese_lu, We are sorry to hear that your experience did not meet your expectations during your stay at Mahekal Beach Resort, please allow to express our sincerest apologies. Once again we thank you for your feedback. Regards, General Manager Mahekal Beach Resort
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Nomad214592 wrote a review May 2020
2 contributions
This was our first time staying at this resort and we would definitely go back. The staff was excellent from the minute we arrived. In particular Angel was fantastic. The palapas add a special charm to the grounds. Food was very good, we loved all the fresh fruit and juices in the morning! My son and I took a diving lesson and then went on a dive which was one of the if not the coolest thing we have done. We would definitely recommend this resort and would stay there again. Thank you Mahekal for all the memories.
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Date of stay: March 2020Trip type: Traveled with family
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Response from Mahekal Beach Resort, Promocionar at Mahekal Beach Resort
Responded 4 weeks ago
Dear Nomad214592, Thank you for taking the time to send us this positive comment about your stay at our hotel. We are pleased that your stay met your expectations. We are hoping to welcome you again very soon! Sincerely, General Manager Mahekal Beach Resort
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Peter K wrote a review Apr 2020
Playa del Carmen, Mexico6 contributions3 helpful votes
We stayed one week at Mahekal and were satisfied as usual, this was our third stay. The hotell is very good! We stayed in a Treehouse Palapa and the sorrundings around the room felt like a djungle - just perfect! We had breakfast and lunch at Fuego. The food is very good! And the service is even better, with Enrique, Moises, Antonio, Rene and Sergio.
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Date of stay: February 2020
Value
Rooms
Service
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Response from Mahekal Beach Resort, Promocionar at Mahekal Beach Resort
Responded 4 weeks ago
Dear pomk68, We are really pleased to read your very positive comment about your last stay at our hotel. Your kind words were shared with all of our staff in order to make your next stay even more perfect. We are looking forward to welcoming you again very soon. Kind Regards, General Manager Mahekal Beach Resort
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Kyle wrote a review Apr 2020
1 contribution
Outstanding is my starting word! This was my second time visiting Mahekal and it was head and shoulders better than the first - they just keep getting better and better. The Management and Front Desk staff, every so gracious and accommodating. Never got tired of the genuine smiles and friendly service. The dinning was so good we didn't want to go into town. Olas, Jose, Nichoas, Jeremias, Andres, Kimberly, Juan, and Karen (my favorite) were all so good to us. Hats off to them! We felt special each and everyday!
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Date of stay: March 2020
Location
Service
Sleep Quality
Room Tip: Room #13 was perfect for us. Close to the dinning and pool area. Steps from the beach too. ...
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Response from Mahekal Beach Resort, Promocionar at Mahekal Beach Resort
Responded Apr 9, 2020
Dear KyleCottman, What a pleasure to read your review, and to see that you love Mahekal Beach Resort. Comments like yours definitely help us to improve every day. We hope to welcome you back soon. Best regards, General Manager Mahekal Beach Resort
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Previous
PRICE RANGE
$169 - $411 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mahekal beach hotel playa del carmen, shangri la caribe hotel, shangri la caribe playa del carmen
FORMERLY KNOWN AS
Shangri-La Caribe
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
195
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Frequently Asked Questions about Mahekal Beach Resort
Which popular attractions are close to Mahekal Beach Resort?
Nearby attractions include Coralina Daylight Club (0.3 miles), La Galería de Playa (0.3 miles), and La Casa del Habano (0.2 miles).
What are some of the property amenities at Mahekal Beach Resort?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
What food & drink options are available at Mahekal Beach Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
What are some restaurants close to Mahekal Beach Resort?
Conveniently located restaurants include Rockas Jamaican Kitchen, 500 Gramos Grill, and Micaela's.
Are there opportunities to exercise at Mahekal Beach Resort?
Yes, guests have access to a pool and a fitness center during their stay.
Does Mahekal Beach Resort have an airport shuttle?
Yes, Mahekal Beach Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Mahekal Beach Resort located near the city center?
Yes, it is 0.5 miles away from the center of Playa del Carmen.
Are any cleaning services offered at Mahekal Beach Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Mahekal Beach Resort offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Mahekal Beach Resort?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Mahekal Beach Resort?
Many travelers enjoy visiting Zona Arqueologica Playa del Carmen (1.4 miles).