We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mahekal Beach Resort

Calle 38, Entre Avenida 5A y Zona Federal Maritima, Playa del Carmen 77710 Mexico
Enter dates to see prices
Traveler (5126)
Pool & Beach (1137)
Videos (3)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

View prices for your travel dates

Hotel direct offer!Fall is Suite at Mahekal with up to 35% off
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#26 of 355 hotels in Playa del Carmen
Location
4.8
Cleanliness
4.8
Service
4.8
Value
4.4
Travelers' Choice
Our hotel is located beachfront on the Caribbean with a wonderful white sand beach on the outskirts of Playa del Carmen, just a few steps away from the 5th Avenue. We count 195 oversized and comfortable resort style hotel rooms providing vacation accommodations and hotel lodging. Combining Mexican and Caribbean designs that bring to mind the warmth of an old, but beautiful, Mayan village.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Street parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycles available
Highchairs available
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Private pool
Plunge pool
Shallow end in pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Game room
Billiards
Evening entertainment
Table tennis
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Outdoor fireplace
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Blackout curtains
Air conditioning
Private beach
Housekeeping
Private balcony
Safe
Bath / shower
Complimentary toiletries
Separate living room
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Hair dryer
Show more
Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Ocean View
Languages Spoken
English, French, Spanish
Hotel links
Special Price:Fall is Suite at Mahekal with up to 35% off
See what other travelers are saying
  • tracey970
    Loveland, Colorado7 contributions
    4th visit is as magical as the 1st.
    Superior EVERYTHING! That’s what has kept us coming back for 11 years. The staff feels like family. The grounds are kept immaculate which is impressive because there are trees and plants everywhere. The food is delicious. If anything is off, the staff makes it right immediately. The beach is wonderful and kept 99% seaweed free (which is amazing considering how prolific the seaweed is on other beaches). Already planning our next visit!
    Date of stay: April 2023
    Traveled as a couple
    Written April 19, 2023
  • Shailey K
    4 contributions
    Honeymoon of Our Dreams
    Wow, this place was beyond what we ever hoped for! You could tell every ounce of the property was thought out and details curated for a specific vibe. There are no bad rooms but we were very happy with our palapa bungalow, amazing view of the beach and right next to the restaurant where we could lay in our hammocks on the porch and listen to live music. The beach itself was the best beach we saw over the 6 days we were there, very clean and though it’s not private they keep a close eye on the chairs and keep it very quiet and mellow. We did the half inclusive which was awesome- breakfast and dinners included (excellent food) giving us time to explore and do excursions during the day (amazing location too- 5 min walk from the Main Street). Highly recommend a scooter adventure in Cozumel! I can’t say enough about the staff here. We made great friends over the course of the week. Our waiter Wilbert and his team at Olas even surprised us with an super thoughtful treat on our last night. We looked forward to our conversations each day with Alan, the pool concierge and the “beach boys”(Manolo and team). Can’t say enough good about this place. Exceeded our expectations and can’t wait to share it with our family and friends. We will be back!
    Dear shaileykats, Thank you so much for sharing this amazing review regarding your last stay at Mahekal Beach Resort. How lovely it is to read that you enjoyed every aspect of your stay. We will certainly pass on your lovely comments to the entire team. We look forward to welcoming you back! Mahekal Beach Resort
    Written September 22, 2021
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: September 2021
    Traveled as a couple
    Written September 19, 2021
  • Sarah S
    Conroe, Texas1 contribution
    Simply Paradise!
    My husband and I had an amazing relaxing vacation at Mahekal Beach Resort! We were supposed to attend a wedding but due to COVID it was cancelled. The resort opened on October 1st after being closed for six months and our vacation was almost delayed due to hurricane Delta. We had a short flight into Cancun from Houston, little did we know that we would be whisked away to paradise! We stayed in an Ocean Room, it is literally right on the ocean, private dip pool, hammocks, and room service all at your fingertips. We would highly recommend the set 4 course menu offered at Fuego, each night the menu changes and you have the option of an appetizer or salad, soup, main dish and dessert. The resort is in walking distance to 5th avenue, where you have an array of shopping, cafes and eateries. Special shout out to Carlos in guest services for making our stay so amazing! Carlos went the extra mile, he made sure that everything during our stay was top notch and even gave us his cell phone number so that we could easily contact him while at the resort. My husband and I have never had this level of personalized customer service as we did during our stay. Book your next vacation with Mahekal, you won’t be disappointed!!!
    Dear sarahsA9044AG, What a wonderful review! We would like to sincerely thank you for taking the time to share your experience with us. We are honored to read that you enjoyed your stay here thanks to our staff. The fact that you would recommend Mahekal Beach Resort to others is certainly the greatest compliment we can possibly receive. We would be delighted to have the chance to welcome you again in the near future! Sincerely, General Manager Mahekal Beach Resort
    Written October 23, 2020
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: October 2020
    Written October 19, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3769Reviews282Q+A100Room tips
Traveler rating
  • 2,965
  • 509
  • 141
  • 67
  • 87
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
Joe and Kathleen wrote a review Sep 24
Indialantic, Florida5 contributions3 helpful votes
We love vacationing at Mahekal Beach Resort. We call it our home away from home since we have vacationed there 20 times. We love the sererity of the resort. Great place to just unwind and relax by the pool. Food at Fuego is good and the wait staff is great.
Read more
Date of stay: April 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
tracey970 wrote a review Apr 2023
Loveland, Colorado7 contributions1 helpful vote
Hotel's Favorite
Superior EVERYTHING! That’s what has kept us coming back for 11 years. The staff feels like family. The grounds are kept immaculate which is impressive because there are trees and plants everywhere. The food is delicious. If anything is off, the staff makes it right immediately. The beach is wonderful and kept 99% seaweed free (which is amazing considering how prolific the seaweed is on other beaches). Already planning our next visit!
Read more
Date of stay: April 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Jack L wrote a review Sep 22
2 contributions
Mahekal resort is situated on the beautiful beach, with stunning grounds. The food from the fuego restaurant was excellent, and they are attentive with allergies. Unfortunately we found the service to be poor, at the restaurants and the waiting service. The resort was not busy at all, so I was confused as to why it was so difficult to get a drink, at one point I went to the bar and have 7 staff all standing around me not serving me, this made no sense. I very much felt service was focused on the guest that were attending a wedding at the resort that weekend. With the hotel being so quiet only Fuego bar was open, the swim up bar opened once for a full day, the bar and restaurant to the north of the resort were not open. I understand these are inconveniences, however this is really not as advertised. Equally we were informed a day before that the beach area in front of Fuego was to be shut for the whole day in preparation for a wedding, something not advertised, the beach was also the best place to attempt to get some service. An odd aspect I found was whilst wearing an all inclusive band, was a ‘bill’ was issued after everything, didn’t matter if it was an ice cream or a full meal you had to sign for it. I would also note, the pools were dirty, you can see track lines where the grime has been walked out. I saw them being tested but they needed a deep clean. Overall I ate very well, and stayed in a beautiful hotel but would not recommend it.
Read more
Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Connor M wrote a review Sep 21
1 contribution
My wife and I went on our honeymoon in August. Right from the second we stepped on the resort we saw it was different than any other resort you may stay at in Mexico. Employees meet you at your vehicle with water and cold towels. They bring your bags to the front desk for check in, and then they bring your bags to the room. Every single employee that we talked to was the most kind and caring person. They truly care about your experience and want you to enjoy your stay. The breakfast team at Las Olas was incredible. They were all so kind and excited to see you when you walked in the front door. The breakfast food is very good and they have many options for everyone. We spent a lot of time eating at Fuego. The staff is amazing. We had Roberto for lunch and he was so welcoming and friendly. Rogelio helped us for most of our dinners and he went out of his way to make sure we had the best experience. The food was super high quality and the service made it even better. Mariano was bartending at Agave the week we were there. He is the best you can possibly get and does an amazing job. The whole staff was incredible and we cannot wait to go back and see them all again.
Read more
Date of stay: August 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Kaila Covián, Sales at Mahekal Beach Resort
Responded 1 week ago
Thank you Connor for your review of Mahekal Beach Resort and for choosing us to celebrate such an important event with us! We are glad you found the resort to be a unique experience in Mexico. Thank you for you kind words about our caring staff, giving a prime customer service to each of our guests is one of our main goals. We are thrilled that you enjoyed our culinary options, from breakfast at Las Olas, and dinners at Fuego Restaurante y Cantina. We are glad that Rogelio at Fuego and Mariano at our Agave bar made such a good impression on your stay and made it memorable with their service. We hope to welcome you again soon for another magical stay!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cynthia G wrote a review Sep 19
Naperville, Illinois2 contributions
+1
We stayed five days four nights in September 2023. We stayed at the Garden view with an all inclusive package. The food was AMAZING, great variety, lots of options to choose from. The food was very fresh and overall delightful. The drinks were also wonderful both alcoholic and non-alcoholic. They made fresh juices daily and you could make your own to your liking, very healthy and fresh. The resort was clean and well maintained pools were never very busy and were also kept very clean. Room service was amazing and did a very good job of tidying up. The best part was the service of course. Throughout our entire stay we were treated like family, from the bellhop to the wait staff and pool service, everyone was very attentive and went above and beyond. We especially wanted to thank Jacinto, Roberto, Sergio, Vianney, Armando, Bety, Guillermo and Manuel and their entire team. The service they provided was exceptional and they always went the extra mile to make our stay perfect. We truly felt like we were part of the Mahekal family. Would definitely want to return here!
Read more
Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Bring mosquito repellent!
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Kaila Covián, Sales at Mahekal Beach Resort
Responded 1 week ago
Thank you for your review Cynthia! We're delighted to hear that you had a wonderful stay at Mahekal Beach Resort. We are happy to know you enjoyed our food so much and that the service was a highlight during your stay. Our staff will be glad to know that they provided exceptional service and made you feel like part of the Mahekal family. We take great pride in our cleanliness, delicious food, and refreshing drinks. We appreciate your kind words and hope to welcome you back soon for another magical Mahekal experience.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Derryl C wrote a review Sep 19
1 contribution
We were impressed with our stay. The staff is so friendly and accommodating. Our oceanfront room with the plunge pool was perfect for our 5 year anniversary getaway. Our beach service staff, Antulio, made sure we were taken care of every day on the beach. Couldn’t have asked for better or friendlier service! The room was clean, the view was unmatched and we will definitely be back!
Read more
Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Kaila Covián, Sales at Mahekal Beach Resort
Responded 1 week ago
Thank you for your review! We appreciate your kind words about our friendly staff and accommodating service. We are thrilled to hear that your oceanfront room with a plunge pool was perfect and we would like to thank you for choosing us for such an important date, we are glad you enjoyed a perfect anniversary gettaway. It's great to know that our beach service staff, Antulio, provided excellent service during your stay. We're happy that you enjoyed the clean room, unmatched view, and plan to return to Mahekal Beach Resort. We look forward to welcoming you back in the future!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
nouriaa579 wrote a review Sep 12
2 contributions
Our 33rd yr anniversary and it was made beautiful because of our concierge Alan Santiago! He was always on top of things if anything was needed. Also, a very special thanks to our daytime waiters, Luis and Gilberto. They were very attentive. Breakfast and lunch was made special by Manuel and Zuri. What a magical time at our home away from home~ Mahekal ❤️
Read more
Date of stay: September 2023Trip type: Traveled as a couple
Room Tip: The beach can get noisy at night if that is some you care about and the mosquitoes can be...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Kaila Covián, Sales at Mahekal Beach Resort
Responded 1 week ago
Thank you for your review of Mahekal Beach Resort. We're glad to hear that you had a beautiful anniversary thanks to the exceptional service provided by Concierge Alan Santiago, thank you for choosing us for such a special occassion!. It's great to know that Luis and Gilberto were attentive as your daytime waiters, and that Manuel and Zuri made your breakfast and lunch special. We're delighted that Mahekal Beach Resort feels like your home away from home. We hope to welcome you back soon for another magical stay!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alison M wrote a review Sep 6
1 contribution
+1
This resort was nothing short of amazing! We enjoyed our stay so much, we can’t wait to return! Each day our room was cleaned and the bed sash was made into a different shape on the bed. Our room was immaculate. Housekeeping definitely goes above and beyond. Each time we walked the resort we were greeted with smiles and warmth. I’ve never experienced such amazing treatment. The pools were so refreshing. The food was delicious! Our server we had the whole time was Rojelio. He deserves 5 stars for his amazing service. We never had an empty drink or a plate sit too long. I’m telling you the service was impeccable! The bar services was awesome! I really cannot wait to go back next July!
Read more
Date of stay: July 2023
Value
Location
Service
Trip type: Traveled with friends
Room Tip: There is a second pool a little more private. We didn’t find it until our third day there.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Kaila Covián, Sales at Mahekal Beach Resort
Responded 3 weeks ago
Thank you for your fantastic review! We're thrilled to hear that your stay at Mahekal Beach Resort was nothing short of amazing. It's fantastic that the housekeeping went above and beyond, and the staff provided excellent service. We are glad you felt welcome, experienced amazing treatment and enjoyed the food! We can't wait to welcome you back next July for another dream vacation!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
APSHouston wrote a review Sep 5
Seattle, Washington20 contributions8 helpful votes
+1
wonderful hotel, fantastic staff, beautiful grounds. Rooms are charming and have a beautiful palapa roof, balcony with hammocks, and strong Air conditioning. Huge property so it never feels crowded and impeccably landscaped and cleaned. Fuego restaurant was delicious and the staff is so friendly, welcoming, and attentive. Special thanks to Carlos, Vianney, Juan, Roberto, Guillermo, Kimberly at Fuego and Armando at the beach bar. Jehovany at the front was excellent and provided tips as you left the property to walk “la Quinta Avenida.” Proximity to la Quinta means that some rooms hear a lot of exterior noise so just ask the front desk for a quieter room, if that’s important to you. Fabio at the front desk and Cesar at the ice cream place were really nice too. Great place for couples and families. Would definitely recommend the all-inclusive because food is so tasty and you need to hydrate- with tasty margaritas, mezcalitas, and mojitos.
Read more
Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Ask about the location of your room since it can be quite noisy if you’re at the perimeter of la...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Kaila Covián, Sales at Mahekal Beach Resort
Responded 3 weeks ago
Thank you for your review of Mahekal Beach Resort! We're delighted to hear that you had a wonderful stay and enjoyed the fantastic staff, beautiful grounds, and charming rooms. It's great to know that the Fuego Restaurante y Cantina offered delicious food and the staff provided excellent service. We appreciate your recommendation of the all-inclusive option and the resort to be great for couples and families. We will make sure to pass on your thanks to all the staff metioned for their outstanding service. We hope to welcome you and your family back soon!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jeff Feenstra wrote a review Sep 4
Boulder, Colorado7 contributions
Beach still a seaweed problem… everything else about the location was really really great. Staff was great exercise facility could be better and location within the city of playa del Carmen is terrific.
Read more
Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Kaila Covián, Sales at Mahekal Beach Resort
Responded 3 weeks ago
Thank you for your review! We appreciate your feedback on the beautiful Mahekal Beach Resort. It's nice to hear that the location is terrific and the staff was great. We apologize for the seaweed problem on the beach, we have a team that cleans the beach every morning, but we know during the rest of the day it could become an inconvenience. Thank you for your feedback that the gym could be improved. We'll take your comments into consideration for future improvements. Thank you for choosing our hotel and we hope to welcome you back soon!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
Not the right property for you?
There are more places to choose from in the Playa del Carmen area.
PRICE RANGE
$250 - $415 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mahekal beach hotel playa del carmen, shangri la caribe hotel, shangri la caribe playa del carmen
FORMERLY KNOWN AS
Shangri-La Caribe
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
195
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

MAHEKAL BEACH RESORT - Updated 2023 Prices & Hotel Reviews (Riviera Maya/Playa del Carmen, Mexico)

Frequently Asked Questions about Mahekal Beach Resort
Which popular attractions are close to Mahekal Beach Resort?
Nearby attractions include Coralina Daylight Club (0.3 miles), Sol Jaguar (0.2 miles), and Supernova Tattoo Bar (0.2 miles).
What are some of the property amenities at Mahekal Beach Resort?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Mahekal Beach Resort?
Top room amenities include air conditioning, blackout curtains, and a pool view.
What food & drink options are available at Mahekal Beach Resort?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Mahekal Beach Resort?
Yes, street parking is available to guests.
What are some restaurants close to Mahekal Beach Resort?
Conveniently located restaurants include Rockas Beach Town Grill, Kascabal Restaurant, and Rockas Jamaican Kitchen.
Are there opportunities to exercise at Mahekal Beach Resort?
Yes, guests have access to a pool and a fitness center during their stay.
Does Mahekal Beach Resort have airport transportation?
Yes, Mahekal Beach Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Mahekal Beach Resort located near the city center?
Yes, it is 0.5 miles away from the center of Playa del Carmen.
Are any cleaning services offered at Mahekal Beach Resort?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Mahekal Beach Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.