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Calle 38, Entre Avenida 5A y Zona Federal Maritima, Playa del Carmen 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
31 people are viewing this hotel
$201
$201
Free cancellation until 07/17/22
$204
$154
Expedia.com$201
Booking.com$201
Etrip$204
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Pool & Beach (781)
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
About
#11 of 317 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travelers' Choice
Our hotel is located beachfront on the Caribbean with a wonderful white sand beach on the outskirts of Playa del Carmen, just a few steps away from the 5th Avenue. We count 195 oversized and comfortable resort style hotel rooms providing vacation accommodations and hotel lodging. Combining Mexican and Caribbean designs that bring to mind the warmth of an old, but beautiful, Mayan village.
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Property amenities
Street parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycles available
Highchairs available
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Private pool
Plunge pool
Shallow end in pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Happy hour
Kids' meals
Outdoor dining area
Special diet menus
Swimup bar
Poolside bar
Diving
Game room
Snorkeling
Water sport equipment rentals
Billiards
Evening entertainment
Table tennis
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Outdoor fireplace
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air purifier
Air conditioning
Private beach
Housekeeping
Private balcony
Bath / shower
Complimentary toiletries
Room service
Safe
Separate living room
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Ocean View
Languages Spoken
English, French, Spanish
Hotel links
Location
Full view
92Great for walkers
Grade: 92 out of 100
100Restaurantswithin 0.3 miles
10Attractionswithin 0.3 miles
Contact
Calle 38, Entre Avenida 5A y Zona Federal Maritima, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $9/day
3052Reviews261Q+A100Room tips
Reviews
Traveler rating
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Time of year
Traveler type
Language
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Popular mentions
+1
The staff here are amazing, the property is beautiful, and the food was surprisingly good. It was unusually cool while i was there. I wore a sweatshirt in the early morning and after sunset, but that cant be laid on the resort. The staff are all very willing to help with anything you need. The dinner restaurant was my favorite, with top quality meals and a beautiful space. Being a solo traveller, i generally prefer boutique hotels to all inclusive resorts, but i am glad to make an exception in the case of Mahekal. The beach is gorgeous, the pools are beautiful, and the hot water actuaaly works! I would return
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Date of stay: January 2022Trip type: Traveled solo
Helpful
Response from Alejandra López, Propietario at Mahekal Beach Resort
Responded yesterday
Dear Devadasi1, Thank you for reviewing your stay. We are very grateful for your recommendation, and also delighted that you had such a nice time here at Mahekal Beach Resort! We are happy that our location, staff, and services exceeded all of your expectations as we strive to provide you with the most memorable stay possible. We all look forward to the pleasure of welcoming you back on many more occasions! Warm regards, General Management Mahekal Beach Resort
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Hotel's Favorite
My wife and I had an great stay at beautiful Mahekal Beach Resort. We arrive only hours after hurricane Zeta. They and a truck size generator powering the place due to power outage and staff of the resort did an amazing job with clean up. We we're lucky to have chosen a location prepared and ready to keep things open. Within a day you could hardly tell a storm went by. The restaurant had great food, but the attentive service was what made it special. They all knew our names and room within a day. They go above and beyond to make sure you are happy and enjoying every moment of your stay. Thanks so much for a wonderful stay. Rogelio and all the staff made it more than just a beautiful beach vacation. We'll remember the people as much as the place.
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Date of stay: October 2020Trip type: Traveled as a couple
6 Helpful votes
Helpful
Response from Mahekal Beach Resort, Promocionar at Mahekal Beach Resort
Responded Nov 12, 2020
Dear J8607NQjeffp, Thank you for your kind words and great feedback. It is a pleasure to read about how much you enjoyed your Magical Mahekal experience. There is nothing more rewarding than to receive praise from our valued guests and we will certainly share your experiences with our employees. Thank you again for your review, and we look forward to hosting you here at Mahekal Beach Resort many times more in the future! Regards, General Manager Mahekal Beach Resort
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We booked two rooms with a sea view and two queen beds. When we arrived at the hotel it turned out that there were no 2 rooms of this type available. As a solution we were allowed to choose two suitable rooms and the next day I moved to a room close to the rest of the family and according to the original booking. I would expect that upon receipt of rooms will be ready rooms according to the reservation. Also in this case they tried to help in every way possible, and apart from the issue of the check in, the vacation was just perfect!!!!!!. The rooms, the proximity to the sea, the cleanliness of the room and the hotel in general, the food at breakfast and dinner are excellent, and above all excellent service on behalf of every hotel employee. I would recommend to anyone who can. One of the hotels I will always remember for good.…
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Date of stay: December 2021
Helpful
Response from Alejandra López, Propietario at Mahekal Beach Resort
Responded 4 days ago
Dear liadit, Thank you for sharing with us your recent stay at Mahekal Beach Resort! We are glad to know your stay with us was a great experience, it encourages us to continue to uphold our high standards and quality service. We appreciate you are sharing your concerns, and we hope you will give us the opportunity to better serve you during a future stay. We look forward to welcoming you back! Sincerely, General Management Mahekal Beach Resort
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This is an AMAZING eco friendly resort in the best location of Playa Del Carmen. Mahekal has a great atmosphere with the palapa rooms, swimming pool facing the ocean, clean facilities and super friendly staff. Our staying there is always relaxing and happy. You can walk to the famous Quinta Avenida from the hotel. The food is excellent and staff couldn't be friendlier. Rosa, the concierge, always helped our family to find the best tour, parks, since day one. They clean the beach every day, so there are no seaweeds. We love Mahekal and we want to be there every year with our family.
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Date of stay: January 2022Trip type: Traveled with family
Helpful
Response from Alejandra López, Propietario at Mahekal Beach Resort
Responded 1 week ago
Dear susmiroldo, Thank you for reviewing your stay. We are very grateful for your recommendation, and also delighted that you had such a nice time here at Mahekal Beach Resort! We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role in our guests' overall experience. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Mahekal Beach Resort was enjoyable. We all look forward to the pleasure of welcoming you back on many more occasions! Warm regards, General Management Mahekal Beach Resort
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We have been visiting Mahekal resort since the 90’s and although it has changed over the years the #1 thing that has remained the same is the SERVICE. Starting with requesting our favorite room and getting it which is not guaranteed so we were thrilled! Every meal we ate was tastier than the next. We bought the 2 meal per day plan but rarely ate off the premises. Our favorite servers took such great care of us. Rojelio and Manuel gave us the best service at las Osa’s breakfast and at El Fuego for dinner. Rojelio even arranged for a special surprise bday dinner accommodation for me on the beach complete with balloons and singing. Our pool and beach server Isaak, was so attentive and made sure we didn’t run out of ice cold cervezas, fresh guacamole and chips and pool/beach side lunches. Even though he was short staffed on New Year’s Day he did a fantastic job of hustling to make sure we were happy. In addition to the great food and service the grounds and beach could not be more beautiful and we had fun walking to 5th Avenue for fun night life and day trip to Tulum and Cozumel . Can’t wait to return!! We love our friends at Mahekal Beach Resort! …
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Date of stay: January 2022Trip type: Traveled with family
Helpful
Response from Alejandra López, Propietario at Mahekal Beach Resort
Responded 1 week ago
Dear nitalee2018, We would like to express our gratitude for your comments about your recent visit. It helps us to understand how our guests experience their stay with us! We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We hope to have an opportunity to welcome you back in the near future! Sincerely, General Management Mahekal Beach Resort
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PRICE RANGE
$169 - $411 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mahekal beach hotel playa del carmen, shangri la caribe hotel, shangri la caribe playa del carmen
FORMERLY KNOWN AS
Shangri-La Caribe
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
195
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Claim Your Listing Frequently Asked Questions about Mahekal Beach Resort
Which popular attractions are close to Mahekal Beach Resort?
Nearby attractions include Coralina Daylight Club (0.3 miles), Sol Jaguar (0.2 miles), and La 5ta Hacienda (0.2 miles).
What are some of the property amenities at Mahekal Beach Resort?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Mahekal Beach Resort?
Top room amenities include air conditioning, blackout curtains, and a pool view.
What food & drink options are available at Mahekal Beach Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Mahekal Beach Resort?
Yes, street parking is available to guests.
What are some restaurants close to Mahekal Beach Resort?
Conveniently located restaurants include Los Paradise Taqueria Nacional, La Vagabunda de la 38, and 500 Gramos Grill.
Are there opportunities to exercise at Mahekal Beach Resort?
Yes, guests have access to a pool, a fitness center, and yoga classes during their stay.
Does Mahekal Beach Resort have airport transportation?
Yes, Mahekal Beach Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Mahekal Beach Resort located near the city center?
Yes, it is 0.5 miles away from the center of Playa del Carmen.
Are any cleaning services offered at Mahekal Beach Resort?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Mahekal Beach Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.