Calle 38, Entre Avenida 5A y Zona Federal Maritima, Playa del Carmen 77710 Mexico
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What is Travelers’ Choice?
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About
#15 of 333 hotels in Playa del Carmen
Location
4.8
Cleanliness
4.8
Service
4.8
Value
4.4
Travelers' Choice
Our hotel is located beachfront on the Caribbean with a wonderful white sand beach on the outskirts of Playa del Carmen, just a few steps away from the 5th Avenue. We count 195 oversized and comfortable resort style hotel rooms providing vacation accommodations and hotel lodging. Combining Mexican and Caribbean designs that bring to mind the warmth of an old, but beautiful, Mayan village.
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Property amenities
Street parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycles available
Highchairs available
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Private pool
Plunge pool
Shallow end in pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Happy hour
Kids' meals
Outdoor dining area
Special diet menus
Swimup bar
Poolside bar
Diving
Game room
Snorkeling
Water sport equipment rentals
Billiards
Entertainment staff
Evening entertainment
Table tennis
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Outdoor fireplace
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air purifier
Air conditioning
Private beach
Housekeeping
Private balcony
Bath / shower
Complimentary toiletries
Safe
Separate living room
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Ocean View
Languages Spoken
English, French, Spanish
Location
Full view
92Great for walkers
Grade: 92 out of 100
103Restaurantswithin 0.3 miles
9Attractionswithin 0.3 miles
Contact
Calle 38, Entre Avenida 5A y Zona Federal Maritima, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $9/day
3282Reviews272Q+A100Room tips
Reviews
Traveler rating
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Most Recent
canadacoloradogirl wrote a review Aug 8
I went here in June 2022 with my 3 daughters (teen/young adult). We loved everything about this resort! Loved the small size, perfect palapa rooms, good food at the restaurants, great staff, and close to everything! It's a perfect place to just hang out on the beach or by the pool, spend some time wandering around Playa del Carmen, and swing in one of the hammocks on your balcony. The spa was also lovely! Kind of didn't want to write a review because we don't want anyone else to find this little gem!
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Review collected in partnership with this hotel
Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alejandra López, Propietario at Mahekal Beach Resort
Responded 2 days ago
Dear canadacoloradogirl, Thank you for sharing this good review, it encourages us to continue to uphold our high standards and quality service! We are happy that our location, staff, and services exceeded all of your expectations as we strive to provide you with the most memorable stay possible, therefore, your feedback is very important to us. We all look forward to the pleasure of welcoming you back on many more occasions! Warm regards, General Management Mahekal Beach Resort
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Hotel's Favorite
My wife and I had an great stay at beautiful Mahekal Beach Resort. We arrive only hours after hurricane Zeta. They and a truck size generator powering the place due to power outage and staff of the resort did an amazing job with clean up. We we're lucky to have chosen a location prepared and ready to keep things open. Within a day you could hardly tell a storm went by. The restaurant had great food, but the attentive service was what made it special. They all knew our names and room within a day. They go above and beyond to make sure you are happy and enjoying every moment of your stay. Thanks so much for a wonderful stay. Rogelio and all the staff made it more than just a beautiful beach vacation. We'll remember the people as much as the place.
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Date of stay: October 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
6 Helpful votes
Helpful
Response from Mahekal Beach Resort, Promocionar at Mahekal Beach Resort
Responded Nov 12, 2020
Dear J8607NQjeffp, Thank you for your kind words and great feedback. It is a pleasure to read about how much you enjoyed your Magical Mahekal experience. There is nothing more rewarding than to receive praise from our valued guests and we will certainly share your experiences with our employees. Thank you again for your review, and we look forward to hosting you here at Mahekal Beach Resort many times more in the future! Regards, General Manager Mahekal Beach Resort
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I stayed here for 5 nights as part of a longer trip through Mexico. The resort is right on the beach and also has several lovely pools. The accommodation was very comfortable and I really enjoyed sitting on my veranda and watching the wildlife. The food options were great and there was lots of choice. Staff members are very helpful and friendly. Altogether, a very relaxing stay and I can’t wait to visit again.
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Date of stay: August 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alejandra López, Propietario at Mahekal Beach Resort
Responded 2 days ago
Dear maryjane573, We would like to express our gratitude for your comments about your recent stay at Mahekal Beach Resort! We are very grateful for your recommendation, and also delighted that you had such a nice time. It is good to know that you enjoyed our service, accommodation, and delicious food. We are truly committed to our constant improvement and the only way to accomplish this is by listening to the important comments from valuable guests like you. We look forward to having the opportunity to serve you again in the future! Warm regards, General Management Mahekal Beach Resort
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This was our second time visiting Mahekal Beach Resort each time just gets better and better the staff is great they make you feel right at home, and everyone is super helpful and friendly, I hope to remember everyone's name Rogelio played a big part and helping us with the perfect surprise engagement I would love to name the whole staff but I do need to send big thank you and see you seen to Roglio , Alan ,Manuel Fabiolo, Bety , Marcos , Angel Carlos, Sergio, Armondo . Super clean , Super Nice and I cant wait to come back next year god willing thinking about having my wedding here .
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alejandra López, Propietario at Mahekal Beach Resort
Responded 2 days ago
Dear Xochitl B, We thank you for your kind words when describing your stay at Mahekal Beach Resort! Thank you for visiting us for the second time, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role in our guests' overall experience. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories! We really hope to have the pleasure and privilege to host your wedding next year. It would be our pleasure to welcome you again, should your travels bring you back to Playa del Carmen! Kind regards, General Management Mahekal Beach Resort
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Thank you Mahekal Beach Resort for a wonderful vacation. We especially would like to thank Yessica, Enrique, Luis, Eduardo, Kimberly, Emilia, Angel and Zuri for their great service and letting us feel special!! When in Mexico, visit Mahekal Beach Resort! In a nutshell: - the service is top notch - resort is clean - food at the restaurants is delicious - great location - beautiful beach We definitely go back!
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alejandra López, Propietario at Mahekal Beach Resort
Responded 1 week ago
Dear MKiziltepe, Thank you very much for sharing this great review of your recent stay at Mahekal Beach Resort! We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. It would be our pleasure to welcome you again, should your travels bring you back to Playa del Carmen! Warm regards, General Management Mahekal Beach Resort
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The time there for our Holidays were amazing. You can eat very very nice food there, you have a beautiful privat beach and the Personal is very nice, kind and funny. Big thanks to Manuel, Barbosa and Jimmy and the hole other workers there !
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alejandra López, Propietario at Mahekal Beach Resort
Responded 1 week ago
Dear 668claudioh, Thank you for sharing this good review. We are glad to know your stay with us was a great experience! We are always looking to surpass our client’s expectations of genuine hospitality by providing outstanding service and your comments confirm we achieved that for your stay. We will share your kind comments with all the staff you mentioned. We hope to have an opportunity to welcome you back in the near future! Sincerely, General Management Mahekal Beah Resort
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We just experienced the revive spa for the first time while staying at the Mahekal Beach Resort. Where do I start- from Marco the receptionist to Marisol and Selene. They are the absolute best masseuses. I had the deep tissue massage, my fiancé had the Aloe Vera treatment massage, and my boys had the relaxing massages. We’ll be back for sure. Thank you all.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alejandra López, Propietario at Mahekal Beach Resort
Responded 1 week ago
Dear Abisam78, We are grateful for your taking the time to write a review about your experience while staying at Mahekal Beach Resort! We are glad to know your stay with us was a great experience, it encourages us to continue to uphold our high standards and quality service. We agree that Our Revive Spa team are one in a kind and always looking to offer our guest the most memorable experience! We all look forward to welcoming you back on many more occasions. Warm regards, General Management Mahekal Beach Resort
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Beautiful resort with rustic accommodation. Helpful friendly caring staff, who want you to have a great holiday Stunning beach front and well maintained gardens, Good food with healthy or indulgent options. No drinks making facilities in rooms (kettle) Deliberately making you dependent on resort drinks always with tip requests attached. Tips are not mandatory but are very much in your face. A pressure causing discomfort we don’t want to “be made” to feel on holiday. We stayed here as a couple due close scuba diving. On arrival we were asked for a large holding deposit on a credit card ( this upset and caught out some guests). We loved our rustic accommodation (although it could be considered basic not luxurious ) within the jungle setting. Morning native birdsong was wonderful. Loud horrible thumping music pumping in from surrounding clubs was awful. We were offered alternative accommodation, but it was a downgraded in another less attractive part of 5he resort. THE WORST THING TIPS. We had opted for half board option. We were presented with a ticket at the end of every meal ( inc breakfast) with the cost of our half board meals broken down and showing on the bill with any extras added....Then came the tip section we were happy with their service we were presented with a tip option to pay 10% 15% or 20%. This percentage covered the half board meal we had already paid for when booking as well as extras we had consumed at the table( such as their expensive drinks). Never have I seen anything as cheeky as asking for a tip to cover a meal you had paid for when you booked the half board hotel option package. This was a joke. If you didn’t tip there was a horrible feeling when you left. Also the waiters ( who are lovely) are over the top, watching, over fussing around you, filling your glass after a sip of water etc. On the whole we had a lovely holiday. Loved the resort. We did have some tummy upsets. We can’t really blame our resort food. And the staff were caring when it happened. Also the chefs went out of their way by making us simple food during this time. It would be great if the management took away the intense tip pressure and relieve us holidaymakers and the staff who tend to try too hard, hence become over attentive and fussing. This isn’t relaxing. I would gladly tip if my choice at the end of the holiday. …
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Alejandra López, Propietario at Mahekal Beach Resort
Responded 2 weeks ago
Dear Alice7432, We are grateful for your taking the time to write a review about your experience while staying at Mahekal Beach Resort! We are truly committed to our constant improvement and the only way to accomplish this is by listening to the important comments from valuable guests like you. Please accept our apologies for any inconvenience that you had during your stay. We are really sorry for not meeting your expectations; however, we appreciated your constructive comments, your feedback is very important to us. We look forward to welcoming you back on your next visit! Sincerely, General Management Mahekal Beach Resort
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If you are looking for a resort that feels like a tropical island and not the uber modern glass and chrome that has taken over most of the resorts on the Riviera Maya, the Mahekal is for you. The grounds are kept pristine and the palapa styled casitas are more in keeping with traditional habitats for the area. There are plenty of palm trees on the beach to give shade. On this last visit we wre so pleased that the local govt has taken steps to reduce the sargazza by capturing it off the coast. Its not perfect yet, but SO MUCH BETTER. We had clear water again. I can't say enough about the friendliness of the staff. Everyone is helpful, respectful and seem truly happy in their jobs. We are already planning our next trip.
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Date of stay: July 2022
Value
Location
Service
Room Tip: If you are seeking privacy I would look at rooms further in to the property and not right on the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Alejandra López, Propietario at Mahekal Beach Resort
Responded 2 weeks ago
Dear playadelpamela, Thank you for sharing this good review. We are glad to know your stay with us was a great experience! We are very grateful for your recommendation, and also delighted that you had such a nice time here at Mahekal Beach Resort. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. It would be our pleasure to welcome you again, should your travels bring you back to Playa del Carmen! Kind regards, General Management Mahekal Beach Resort
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+1
If you’re looking for 5 Diamond property with gold and marble floors and butler service, this is not the property for you. If you’re looking for a beach front, boho, raw and convenient location to 5th Avenue and activities then look no further, Mahekal is the place for you. This property caters to families and couples, But please be aware there is a few things to keep in mind before booking: If you get a beach front room, there is no privacy- room is loud at night due to the beach waves sounds and public beach right in front of the room. You will have people partying all night. But just to highlight! It’s safe, there is a security guard at all times and they don’t let people passed over private resort area. Housekeeper was Caty! She kept our room impecable was so honest and kind. Yes there is a seaweed problem but every morning there is a tractor that cleans the beach! They also have really nice pools in the resort as a substitute. The resort offers: Pottery paining Icecream shop Boutique Buffet Breakfast/ lunch restaurant Steak house Tequila tasting Daily activities Open available lounge areas Concierge can help to book tours Our biggest highlight of the entire stay was the Staff! Rogelio was our server for the entire stay, we request him every time since day one he show professional service, kind and attentive. He was so detailed and made our honeymoon so special! Please BOG SHOUT OUT to him. Thank you Rogelio from Joe and Cami.…
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Alejandra López, Propietario at Mahekal Beach Resort
Responded 2 weeks ago
Dear camilaaJ5394WM, Thank you very much for taking the time to write us a review on TripAdvisor! We are happy that our location, staff, and services exceeded all of your expectations as we strive to provide you with the most memorable stay possible. It encourages us to continue to uphold our high standards and quality service. We all look forward to the pleasure of welcoming you back on many more occasions! Warm regards, General Management Mahekal Beach Resort
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PRICE RANGE
$212 - $394 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mahekal beach hotel playa del carmen, shangri la caribe hotel, shangri la caribe playa del carmen
FORMERLY KNOWN AS
Shangri-La Caribe
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
195
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Claim Your Listing Frequently Asked Questions about Mahekal Beach Resort
Which popular attractions are close to Mahekal Beach Resort?
Nearby attractions include Coralina Daylight Club (0.3 miles), Sol Jaguar (0.2 miles), and La 5ta Hacienda (0.2 miles).
What are some of the property amenities at Mahekal Beach Resort?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Mahekal Beach Resort?
Top room amenities include air conditioning, blackout curtains, and a pool view.
What food & drink options are available at Mahekal Beach Resort?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Mahekal Beach Resort?
Yes, street parking is available to guests.
What are some restaurants close to Mahekal Beach Resort?
Conveniently located restaurants include La Vagabunda de la 38, 500 Gramos Grill, and Da Enzo Pizzeria Ristorante.
Are there opportunities to exercise at Mahekal Beach Resort?
Yes, guests have access to a pool and a fitness center during their stay.
Does Mahekal Beach Resort have airport transportation?
Yes, Mahekal Beach Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Mahekal Beach Resort located near the city center?
Yes, it is 0.5 miles away from the center of Playa del Carmen.
Are any cleaning services offered at Mahekal Beach Resort?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Mahekal Beach Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.