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Calle 38, Entre Avenida 5A Y Zona Federal Maritima, Playa del Carmen 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (447)
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About
#22 of 281 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travelers' Choice
Our hotel is located beachfront on the Caribbean with a wonderful white sand beach on the outskirts of Playa del Carmen, just a few steps away from the 5th Avenue. We count 195 oversized and comfortable resort style hotel rooms providing vacation accommodations and hotel lodging. Combining Mexican and Caribbean designs that bring to mind the warmth of an old, but beautiful, Mayan village.
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Room & Suite (447)447
Full view
Property amenities
Street parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycles available
Highchairs available
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Private pool
Plunge pool
Shallow end in pool
Yoga classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Diving
Game room
Snorkeling
Water sport equipment rentals
Billiards
Evening entertainment
Table tennis
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Open-air bath
Pedicure
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Outdoor fireplace
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air purifier
Air conditioning
Private beach
Housekeeping
Private balcony
Bath / shower
Complimentary toiletries
Bathrobes
Safe
Separate living room
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Ocean View
Languages Spoken
English, French, Spanish, German and 1 more
Location
Full view
93Great for walkers
Grade: 93 out of 100
121Restaurantswithin 0.3 miles
13Attractionswithin 0.3 miles
Contact
Calle 38, Entre Avenida 5A Y Zona Federal Maritima, Playa del Carmen 77710 Mexico
Name/address in local language
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Rental CarsSee rental cars from $9/day
2,769Reviews245Q+A100Room tips
Reviews
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Popular mentions
I came on Sept 30. The staff was all ready to receive us, there were flower bouquets, and champagne and a ribbon cutting. It was amazing...but a little overwhelming from the support that we were there! We had an amazing second floor room with a palapa roof. Fell asleep each night to the sounds of the ocean...it was that close. We did the room with included breakfast only. The only restaurant open...didn't disappoint. They learned that I LOVE quesadillas for breakfast... The fruit was great each morning. The pineapple needed some extra ripening but still better than pineapple from my home (Colorado). The guess what happened: Tropical Storm Gamma. So...a lot of rain, all day. But we made the most of it and had fire grilled pizza and cocktails. I WISH there were an all inclusive option here and I'd bring my family. The drinks added up for sure! Watching the guys bring the room service in the pouring rain to rooms was pretty neat. They worked so hard. Overall, it was great to be the first guests back to the resort in many months. Lynn and I had a great time and I will be back some day for sure!…
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Date of stay: October 2020
Rooms
Cleanliness
Service
Room Tip: We did ocean view and were so close to hear the ocean each night while falling asleep. Recommend...
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Helpful
Hotel's Favorite
My wife and I had an great stay at beautiful Mahekal Beach Resort. We arrive only hours after hurricane Zeta. They and a truck size generator powering the place due to power outage and staff of the resort did an amazing job with clean up. We we're lucky to have chosen a location prepared and ready to keep things open. Within a day you could hardly tell a storm went by. The restaurant had great food, but the attentive service was what made it special. They all knew our names and room within a day. They go above and beyond to make sure you are happy and enjoying every moment of your stay. Thanks so much for a wonderful stay. Rogelio and all the staff made it more than just a beautiful beach vacation. We'll remember the people as much as the place.
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Date of stay: October 2020Trip type: Traveled as a couple
1 Helpful vote
Helpful
Response from Mahekal Beach Resort, Promocionar at Mahekal Beach Resort
Responded 3 weeks ago
Dear J8607NQjeffp, Thank you for your kind words and great feedback. It is a pleasure to read about how much you enjoyed your Magical Mahekal experience. There is nothing more rewarding than to receive praise from our valued guests and we will certainly share your experiences with our employees. Thank you again for your review, and we look forward to hosting you here at Mahekal Beach Resort many times more in the future! Regards, General Manager Mahekal Beach Resort
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+1
We picked Mahekal for our honeymoon resort and i have to say they made our experience absolutely magical. For one our lodging was out of that world! A beach front hut with hammocks right outside of the front door! The entire property was just spectacular!! What really made our stay special though (besides it being our honeymoon) was the staff!! We ate at their restaurant Fuego every single day for breakfast and dinner. In the morning we were greeted by Vianney who always made sure we were comfortable and had the best ocean view! Angle, Fernando, Renè, Enrique and Sergio were also a part of our breakfast making sure to take excellent care of us and keep our belly’s full until dinner! At dinner Zury would be the one to greet us and always had a way of making it special! She made us feel so welcome from the moment we got there. We had a honeymoon surprise our first night with amazing cake that they customized just for us. Our last night they reserved our favorite table to make sure it was the beat night possible!! The dinner crew Rogelio, Marcus, Gullemo, Ismael, Moises and Willoen also went above and beyond for us always making sure we were happy and comfortable. They truly made us feel at home and honestly we felt more like we were with family then at a resort. The food was out of this world amazing!! We had so many different meals even though we stayed for over 10 days, I don’t think we are the same Thing twice unless we wanted to!! This resort is by far the best resort I have ever stayed at and for it to be the place we got to spend our honeymoon feels like Devine intervention. If you want a magical honeymoon, vacation or just weekend trip choose Mahekal!! You will not be disappointed and may just find yourself a regular for years to come!!…
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Date of stay: November 2020Trip type: Traveled as a couple
Helpful
Response from Mahekal Beach Resort, Promocionar at Mahekal Beach Resort
Responded yesterday
Dear Kity1919, On behalf of all staff of Mahekal Beach Resort we would like to take this opportunity to thank you for reviewing our resort. We are most pleased to see this great comment and will share it with our staff. We are looking forward to host you again very soon it will be an honor for us to pamper you once more. Sincerely, The Hotel Management Mahekal Beach Resort
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This resort is simply amazing, we have been coming for years and everything is always so perfect! We had room 43 and the view is breathtaking. HUGE shoutout to everyone who made our stay feel special!! Vianney, Angel, Fernando, Rene, Sergio, Manuel, Enrique, Zuri, Rogelio, Moises, Guillermo, Wilbertt, Gaby, Jade, Angelo, and Manola. Also to sweet dear Rosa! You all made us feel so special and went above and beyond to make us feel so special. We will see you in a few months! Love Bonnie and Diana from Wisconsin!
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Date of stay: November 2020
1 Helpful vote
Helpful
Response from Mahekal Beach Resort, Promocionar at Mahekal Beach Resort
Responded 3 days ago
Dear dianabE3600VK, Thank you for sharing this wonderful review! We are very pleased to hear that you had an enjoyable experience at Mahekal Beach Resort! We appreciate your praise for our team; they work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us! We'd love to share another positive experience with you in the future Sincerely, The Hotel Management Mahekal Beach Resort
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My husband and I decided to elope during these crazy times. We chose the Mahekal Beach Resort because of all the glowing reviews and the beautiful property. With the help of Laura, the wedding coordinator, we were able to have a magical experience. The grounds are a natural, gorgeous backdrop! Alex, the minister, made us feel comfortable and the vows meaningful. The vendors were all great...Vo Evolution for hair/makeup-Thanks! Yazmin @ The Blush Flower Shop-Gorgeous! That Moment Photo-Amazing!! We had a romantic beach dinner afterwards and our server Alberto took amazing care of us! We also were lucky enough to have Alberto looking after us several days by the pool, thanks Alberto! Vianny, the host at Fuego, always greeted us with such warmth. Rosa, the concierge, was so friendly and checked on us several times throughout our stay. Marisol at the spa did a great "5 senses" treatment- awesome! The entire staff is truly as great as all the reviews rave! Fuego Restaurant spoiled us! YUM. We also spent a rainy day painting in the Art Center, so fun! We stayed in the Beach House with plunge pool (Room 158) and loved it! But all of the property is beautiful and I think we would have been happy anywhere. Thank you to the entire Mahekal family for making our celebration so special! We are telling everyone that this is a must-see oasis! We can't wait to come back...…
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Date of stay: November 2020
1 Helpful vote
Helpful
Response from Mahekal Beach Resort, Promocionar at Mahekal Beach Resort
Responded 3 days ago
Dear Departure59167270541 , Thank you for sharing this wonderful review! Congratulations on your recent Wedding! It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future! Sincerely, The Hotel Management Mahekal Beach Resort
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PRICE RANGE
$169 - $411 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mahekal beach hotel playa del carmen, shangri la caribe hotel, shangri la caribe playa del carmen
FORMERLY KNOWN AS
Shangri-La Caribe
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
195
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Claim Your Listing Frequently Asked Questions about Mahekal Beach Resort
Which popular attractions are close to Mahekal Beach Resort?
Nearby attractions include Coralina Daylight Club (0.3 miles), La Galería de Playa (0.3 miles), and La Casa del Habano (0.2 miles).
What are some of the property amenities at Mahekal Beach Resort?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Mahekal Beach Resort?
Top room amenities include air conditioning, blackout curtains, and a pool view.
What food & drink options are available at Mahekal Beach Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Mahekal Beach Resort?
Yes, street parking is available to guests.
What are some restaurants close to Mahekal Beach Resort?
Conveniently located restaurants include Rockas Jamaican Kitchen, 500 Gramos Grill, and Micaela's.
Are there opportunities to exercise at Mahekal Beach Resort?
Yes, guests have access to a pool, a fitness center, and yoga classes during their stay.
Does Mahekal Beach Resort have an airport shuttle?
Yes, Mahekal Beach Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Mahekal Beach Resort located near the city center?
Yes, it is 0.5 miles away from the center of Playa del Carmen.
Are any cleaning services offered at Mahekal Beach Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Mahekal Beach Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.