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La Tortuga Hotel & Spa

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Traveler (1457)
Room & Suite (412)
Pool & Beach (367)
Overview
  • Excellent65%
  • Very good26%
  • Average6%
  • Poor2%
  • Terrible1%
Travelers talk about
“swim up room”(144 reviews)
“rooftop jacuzzi”(62 reviews)
“como como”(54 reviews)
AMENITIES
Free Internet
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Room Service
3 Star Hotel
All hotel details
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Rooms
Jul 29Jul 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,497)
There are newer reviews for La Tortuga Hotel & Spa
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1,796 results
Traveler rating
1,197
430
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1,197
430
105
39
25
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All reviewsswim up roomrooftop jacuzzicomo comoboutique hotelbeach clubincluded breakfast isattached restaurantcoco bongostandard roomsun deckpool areajunior suitehot tubshort walk to the beachevery morningour honeymoonfifth avenue
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11 - 15 of 1,796 reviews
Reviewed April 7, 2018 via mobile

I knew going here that I would just be sleeping in the room so this small boutique style hotel fit my needs on this trip. I got an excellent deal from a third-party travel agency but would not have paid the listed price. Pros: 1....More

Thank keltickimb
Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded April 9, 2018

Dear valued client, Thank you for taking time and writing your comments about our boutique hotel. It saddens us to read your comments, I have checked in your reservation but no note is placed to say that you talked to anyone about these issues, We...More

Reviewed March 21, 2018

What a great little find this was. A super cute, well maintained and luxurious little gem literally a 5 minute walk from the 'strip' of Playa. You wouldn't expect it to be so nice from the outside... Our room was up some stairs, in a...More

Thank Nicholas P
Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded March 22, 2018

Dear Nicholas, Thank you for taking time to write about your experience in our boutqiue hotel. We are pleased to hear you enjoyed your stay here with us. On behalf of management and staff, we wish you all the best for the future and we...More

Reviewed March 16, 2018

This hotel is super nice and quiet even thought it is in the heart of the noisy city. The staff are super friendly and helpful. Particularly Raul, Manuel, Antonio, and Giovanni (SP?) in the restaurant. Also the house cleaning and pool cleaning staff were excellent....More

Thank dennis891
Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded March 21, 2018

Dear Dennis, Thank you for taking time to write about your experience in our boutqiue hotel. We are pleased to hear you enjoyed your stay here with us. On behalf of management and staff, we wish you all the best for the future and we...More

Reviewed March 13, 2018

I stayed at this lovely little boutique hotel from February 27-March 9. I knew I had found a very special place as soon as I walked through the front doors! The hotel staff were so pleasant and happy to help in making my stay amazing....More

1  Thank Sher P
Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded March 14, 2018

Dear Sher, Thank you for taking time to write about your experience in our boutqiue hotel. We are pleased to hear you enjoyed your stay here with us. We also would like to thank you for the gift you left for the hotel he now...More

Reviewed March 11, 2018 via mobile

What a wonderful hotel in the heart of the city. You will not lack for anything in this beautiful hotel. The rooms and grounds are immaculately kept, there are terraces for each room,including some that swim out directly to the pool, common lounging areas with...More

Thank Amanda H
Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded March 13, 2018

Dear Amanda, Thank you for taking time to write about your experience in our boutqiue hotel. We are pleased to hear you enjoyed your stay here with us. On behalf of management and staff, we wish you all the best for the future and we...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Internet
Restaurant
Spa
Room Service
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Breakfast included
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Spa
Bar/Lounge
Hot Tub
Adult pool
Outdoor pool
Details
Price range
$71 - $207 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Romantic Hotel in Playa del Carmen
#44 Spa Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Details
Price range
$71 - $207 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Romantic Hotel in Playa del Carmen
#44 Spa Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
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Traveler (1457)
Room & Suite (412)
Pool & Beach (367)
Dining (117)
Amenities (15)
Family and Play Areas (9)
Business Center & Event Rooms (4)
Questions & Answers
Ask a question
sheila0131
May 25, 2018|
Answer
Response from LaTortugaG | Property representative |
Hello good morning, We are not exactly wheelchiar accessibly although our swim up rooms are on the ground floor there is a few steps to get to them and unfortunarly we dont have ramps.. Regards
0
Votes
Google Translation
neuwirth16
May 10, 2018|
Answer
Response from La Tortuga H | Property representative |
Good afternoon, Reservation is open 9 am to 5 pm. Reception is open 24 hour. Try to call the landline +529848731484 Thank you
0
Votes
Tom R
January 25, 2018|
AnswerShow all 4 answers
Response from anabellebelle7 | Reviewed this property |
Not far at all! Only a few blocks. Also the walk there is nice because it's down the Main Street where there's lots to look at, lots of stores, and lots of places to eat.
2
Votes
Room Tips
"Loved our corner balcony with jacuzzi tub; we did not hear the Coco Bongo night noise at all really."
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"I upgraded to the swim-up room this time, but it wasn't worth the extra cost."
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"Get a swim up access or room with a patio/balcony. Worth the upgrade!"
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"Rooms facing the pool are quieter than rooms facing the street"
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