We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

La Tortuga Hotel & Spa

Show Prices
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
La Tortuga Hotel & Spa
La Tortuga Hotel & Spa
Panoramas (4)
View Map
{"widget":{"name":"ibex_baseline_photo_carousel","template":"ibex_baseline_photo_carousel__widget","dust":{"nav_controls":"ibex_baseline_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_baseline_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,275 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 1,681: English reviews
Delburne, Canada
Reviewed yesterday NEW

Excellent staff -helpful and very friendly. We would go back to this place in a heart beat. La Tortuga is close to 5th Ave, Coco Bongo and not far from Sr. Frog's . You can book your tours from the hotel at the same rate as the vendors on 5th Ave without any other requirements (listening to a selling speech)....

 Report
Helpful?
Thank cathyrogowski05
Reviewed yesterday NEW

La Tortuga was a cozy little boutique hotel right downtown. Walking distance to all the bars and restaurants around fifth avenue. Only a couple blocks to the beach and the pool was also nice. Everyone at the resort was extremely friendly and accommodating. Very reasonable rates.

 Report
Helpful?
Thank Jeff L
Reviewed 3 days ago NEW

.the hotel is lovely we love the pool aria ,our room was not very spices but the terrace was very big overlook the street.fantastic bed huuuuuge speciali for my bad back.the aircon brill plus the cieling fan dann the job.mini fridge and safe bonus .this place is truly paradise.staf very friendly.

 Report
Helpful?
Thank Sanagnes
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

Manhattan Beach, California
Reviewed 4 days ago NEW

If you want a convenient place and reasonable place to stay, this is it. Lush surroundings. rooms are just fine. Motel 6 price but upgraded. quiet location and just 2 blocks from 5th Avenue which is a zoo. I would stay here again.

Review collected in partnership with this hotel
 Report
Helpful?
Thank Monique Pearl M
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Monique, Thank you for taking time and writing your review about your experience at La Tortuga Hotel & Spa. We are so pleased to hear that you enjoyed your stay here with us. Once again, on behalf of management and staff, we thank you for your comments, and we sincerely hope to have the opportunity in welcoming you and...

Bodo, Norway
Reviewed 4 days ago NEW

From the staff in the restaurant, to the bartender at the pool bar, very friendly and it was always service with a smile. At the front desk they was very helpful and informative. All in all it was a great stay and I highly recommend this hotel for your next vac👌🏾👍🏽

Review collected in partnership with this hotel
 Report
Helpful?
Thank Kimani N
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear much values guest, Thank you for taking time and writing your review about your experience at La Tortuga Hotel & Spa. We are so pleased to hear that you enjoyed your stay here with us. Once again, on behalf of management and staff, we thank you for your comments, and we sincerely hope to have the opportunity in welcoming...

Winnipeg, Canada
Reviewed 4 days ago NEW

Great location just off 5th avenue. Would have liked to have a bit more sun in the courtyard and use the hot tub but the vegetation is so high that the sun can't peek through. Hot tub was cold. We had a swim up room but it was too cold to go in the water. The concierge was very helpful....

Review collected in partnership with this hotel
 Report
Helpful?
Thank 44sue4444_44
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you for taking time and writing your review about your experience at La Tortuga Hotel & Spa. We are so pleased to hear that you enjoyed your stay here with us. Once again, on behalf of management and staff, we thank you for your comments, and we sincerely hope to have the opportunity in welcoming you...

New York City, New York
Reviewed 4 days ago NEWvia mobile

Off the busy central street,Fifth Avenue, is this quiet and lovely oasis. The courtyard area has meandering pools and hot tub shaded by trees and very insulating to the outside hustle and bustle. The staff is very friendly and accommodating. The rooms are spacious , clean and quiet. Everyone is more than helpful. Best value in Playa.

 Report
Helpful?
Thank sylukin
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Much Valued Client, Thank you for taking time and writing your review about your experience at La Tortuga Hotel & Spa. We are so pleased to hear that you enjoyed your stay here with us. Once again, on behalf of management and staff, we thank you for your comments, and we sincerely hope to have the opportunity in welcoming...

Reviewed 5 days ago NEWvia mobile

I can't say enough good things about this lovely hotel. My husband and I loved our room with a balcony. Our room was very quiet, and the staff was extremely friendly. The pool area is beautiful, with lots of shade. We tried both beach resorts that they partner with - Kool beach club was bigger and quite nice. We preferred...

 Report
Helpful?
Thank akwiens
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear much valued client, Thank you for taking time and writing your review about your experience at La Tortuga Hotel & Spa. We are so pleased to hear that you enjoyed your stay here with us. Once again, on behalf of management and staff, we thank you for your comments, and we sincerely hope to have the opportunity in welcoming...

Perkasie, Pennsylvania, United States
Reviewed 5 days ago NEW

La Tortuga is like a peaceful paradise in the middle of action packed Playa del Carmen. The pool is a cool oasis when you need a break from the sun. We loved our Junior Suite with the jacuzzi on our private rooftop. The a/c in our room was powerful, but we actually turned it off and slept with the windows...

 Report
Helpful?
Thank playnjayn
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear much valued client, Thank you for taking time and writing your review about your experience at La Tortuga Hotel & Spa. We are so pleased to hear that you enjoyed your stay here with us. Once again, on behalf of management and staff, we thank you for your comments, and we sincerely hope to have the opportunity in welcoming...

Rio de Janeiro, RJ
Reviewed 6 days ago NEW

The location is excellent, the hotel is simple and attends perfectly to this kind of trip, where you only come back to the hotel room for a good shower and some sleep. Breakfast was very good and had 3 options, the service in general was excellent and staff was always available for any help ou questions we had.

Review collected in partnership with this hotel
 Report
Helpful?
1Thank Roberta S
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

Questions? Get answers from hotel staff and past guests. Ask a question

1,511 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (1300)
Viewed
Dining (68)
Viewed
Room/Suite (207)
Viewed
Pool/Beach Area (277)
Viewed
Hotel & Grounds (208)
Viewed
View from Room (46)
Viewed
Business Center/Function Rooms (4)
Viewed
Bathroom (37)
Viewed
Family/Play Areas (8)
Viewed
5:53
Videos (2)
Viewed
Other (443)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (176)
Viewed
Amenities (15)
Viewed
Beach (9)
Viewed
Pool (25)
Viewed
Dining (9)
Viewed
Standard Room (37)
Viewed
Standard Room with Terrace (50)
Viewed
The Hotel (31)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (35)
Viewed
Pool/Beach Area (8)
Viewed
Room/Suite (4)
Viewed
Hotel & Grounds (12)
Viewed
Dining (6)
Viewed
Other (5)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Playa del Carmen hotels
0.2 mi away
La Pasion Hotel Boutique by Bunik
La Pasion Hotel Boutique by Buni...
#13 of 212 in Playa del Carmen
1,111 reviews
0.2 mi away
Illusion Boutique Hotel by Xperience Hotels
Illusion Boutique Hotel by Xperi...
#39 of 212 in Playa del Carmen
1,304 reviews
0.3 mi away
Aventura Mexicana
Aventura Mexicana
#19 of 212 in Playa del Carmen
1,628 reviews
Show Prices
Show Prices
Show Prices
0.6 mi away
Hotel Casa Ticul
Hotel Casa Ticul
#53 of 212 in Playa del Carmen
815 reviews
0.2 mi away
The Palm at Playa
The Palm at Playa
#23 of 212 in Playa del Carmen
1,180 reviews
0.3 mi away
Soho Playa Hotel
Soho Playa Hotel
#30 of 212 in Playa del Carmen
419 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Breakfast included
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium, meeting facilities,ice machine, water treadmill. ... more   less 

Additional Information about La Tortuga Hotel & Spa

Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $94 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Reservation Options:
TripAdvisor is proud to partner with Booking.com and Travelocity so you can book your La Tortuga Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#20 Business Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
#39 Spa Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from La Tortuga Hotel & Spa staff and other travelers.
40 questions
Ask a question

See all questions (40)

Questions? Get answers from La Tortuga Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“if you like see whats going on the street chose 204 with big tarace”
 of 5 bubbles Sanagnes, 3 days ago | Read review
“Had to use flip flops for shower. Wood did not look sanitary to us.”
 of 5 bubbles moniquepearlm, 4 days ago | Read review
“Swim up room was nice, ”
 of 5 bubbles 44sue4444_44, 4 days ago | Read review
“Room 302 is a 3rd floor walk up Junior Suite with an enclosed balcony, and private jacuzzi on the roof.”
  • Rose petals on the bed
 of 5 bubbles playnjayn, 5 days ago | Read review
“Ask for a room where you can lock the varanda door, since there are rooms right next to each other.”
 of 5 bubbles , 6 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question