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La Tortuga Hotel & Spa

Certificate of Excellence
10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
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La Tortuga Hotel & Spa
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2,109 Reviews from our TripAdvisor Community

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Showing 1,580: English reviews
Calgary, Canada
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My son and I spent one night at La Tortuga. It was an extremely pleasant, albeit brief, stay. The staff (from the front desk to the bar to the room stewards) were extremely friendly and efficient. We booked a swim-up room and it was amazing. We could literally walk from our veranda or lanai into the pool. The hotel is... More 

Helpful?
2 Thank CanAmT2A
Denver, Colorado
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago

If I ever return to PDC, this is where I would stay. We stayed in a Jr. Suite for 5 nights. The room and facilities are clean and well-maintained. The staff is always friendly and helpful. The location is PERFECT! Not too close to the noise, but still well within walking distance to everything you could possibly need. Having the... More 

Helpful?
2 Thank HuleHule
Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

It was mine and my husbands honeymoon and they could not have been more helpful. They upgraded us to a bigger room with a hot tub. The food at como como was very good. The servers were super helpful. The pool wasn't usually busy and was very nice. Will return :)

Helpful?
1 Thank kayala127
Lemoore
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This was our second time in Playa and at La Tortuga. Both were excellent aside from a couple of minor room issues that were more of an annoyance than a real problem. As before, they offer a tranquil setting on a busy street with excellent customer service. Their relationship with the restaurant COMO COMO also can not be overstated. Great... More 

Helpful?
2 Thank Parrish C
California, USA
Level Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed June 12, 2016

We have been staying at La Tortuga for years, ever since we discovered it by taking the time to walk in their doors and find a hidden oasis in the middle of Playa del Carmen. While the hotel looks like any other from the street it is anything but - from the superb front desk and bell service to the... More 

Helpful?
2 Thank William003
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 1, 2016 via mobile

Loved my stay at La Tortuga, the staff were always welcoming and friendly. Would highly recommend. And treating the staff with respect because you will get that in return from these people. Good little restaurant and delicious breakfast every morning.

Helpful?
3 Thank calebg23
Queretaro, Mexico
2 reviews
4 of 5 stars Reviewed June 1, 2016

I stayed at this lovely little hotel situated one block behind the bustling 5th avenue of Playa de Carmen. One of the things I loved about this hotel, apart from happy hour between 5-7, was the friendliness of the staff. They were always very welcoming and helpful when booking tours and excursions. However, we were recommended to buy our ticket... More 

Helpful?
Thank Lysettet
Austin, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 31, 2016

We booked at Tortuga midway through our honeymoon because the AIRBNB condo had no AC. And let me say they saved our honeymoon! They were very accommodating and professional upon all of our requests no matter how gringo they were (ordered us local pizza to be delivered, turn on our AC in our room before we initially arrived from our... More 

Helpful?
2 Thank bsil1986
London, United Kingdom
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed May 30, 2016

The location of the hotel is great as it is in the heart of Playa del Carmen with everything in walking distance but without the noise of the city. Inside is like a small tropical paradise with a very nice structure of the pool and lots of plants and trees. The pool has also a part with water spa but... More 

Helpful?
2 Thank traveller_6064
Level Contributor
73 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed May 17, 2016

In plus: Nice pool area and very friendly and professional reception staff. In minus: The room was very very small (we took standard room), also air con was extremely laud (happily we did not have to use it during night as it would be impossible to sleep with it switched on). There is no privacy in pool area as all... More 

Helpful?
Thank Michal M
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Concierge
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium, meeting facilities,ice machine, water treadmill. ... more   less 

Additional Information about La Tortuga Hotel & Spa

Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $74 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Reservation Options:
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Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#20 Business Hotel in Playa del Carmen
#37 Spa Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen
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