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La Tortuga Hotel & Spa

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La Tortuga Hotel & Spa
La Tortuga Hotel & Spa
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2,236 Reviews from our TripAdvisor Community

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Showing 1,654: English reviews
London, United Kingdom
Reviewed today NEW

Excellent location, next to the main road of all shops/bars/restaurants and round the corner from Coco Bongos (another must if you go to Mexico)! Staff were lovely, breakfast was good and the rooms were nice. Would definitely recommend.

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Helpful?
Thank nikkipatel2015
Reviewed 5 days ago NEW

We chose this hotel based on reviews from others and from the photos. It turned out to be a great choice. We loved it and loved the staff also. Our stay was over Christmas 2016, my husband and I stayed 2 weeks in a Junior Suite 301 which did have some street noise, mostly the sounds of the traffic and...

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Thank Siri Z
Reviewed 1 week ago via mobile

We stayed at La Tortuga hotel for 6 nights over Xmas 2016. Overall a very nice stay. However, our room was really small for a superior category (we might have been allocated a standard room, although had booked a superior room - didn't question it as too tired after our long-haul flight). Ricardo and Rafael at reception were very helpful...

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Thank Tavi C
Eindhoven, The Netherlands
Reviewed 1 week ago

Small, cozy hotel in the center of Playa, but out of the busy streets. Excellent breakfast included with fresh fruit and good cappuccino's. Close to the beach (but not on the beach), you can make use of some beach club facilities however. Definitely a pleasant stay!

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Thank MarieLouise25
Campobasso, Italy
Reviewed 1 week ago

I stayed at this hotel with my other half from December 13th to December 27th, 2016. The employees are very nice and accommodating. The room we stayed in (111) is quite small and not much room to put your clothes in if you have 2 suitcases. We had a swim up room however the water in the pools is really...

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2Thank Carlo D
Reviewed 2 weeks ago

Absolutely loved our stay in this amazingly beautiful hotel. We had a coconut tree right outside our window and can we talk about the amazing pool! The staff was very friendly and helpful. Our room got cleaned immaculately every day. I would definitely come back for another stay here.

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1Thank Sehra H
Sydney, Australia
Reviewed 2 weeks ago

We loved staying here (following a recommendation by a friend who'd also stayed here), and found the overall quality of the hotel to be much higher than other comparable places we'd stayed at on our trip around the area. Pros: - Large rooms with all the facilities you need - Comfortable beds - Excellent showers - Clean - Outstanding location...

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3Thank BigRed1979
Playa del Carmen, Mexico
Reviewed 2 weeks ago via mobile

The worst experience ever in a hotel. LA TORTUGA HOTEL & SPA IS NOT A HOTEL OF THE LEVEL, THE PRICES ARE. Since we touch the reception our bad experiences began. It wasn't the agreed price of our reservation. The room was not according with the price. Old, dirty , without kleenex, without bottle of water to drink, the air...

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1Thank rjenecoiz
Reviewed 3 weeks ago

From the moment we booked at this hotel it was a mess. They switched our booking from a double to a king TWO DAYS before we were suppose to arrive in an international country. The only reason we found out this change was they finally emailed us. Despite talking to everyone, there was still a misunderstanding about the room when...

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1Thank Julie K
Bologna, Italy
Reviewed 3 weeks ago

La Tortuga Hotel & Spa was amazing, from the beginning to the end. All the staff is very helpful and made us feel comfortable all the time. We could just go to the reception and be assisted with anything. We received suggestions and tips about the city, what to trust and what to be aware of. I'd like to thank...

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Helpful?
Thank pashakucash
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Breakfast included
  • Concierge
  • Multilingual Staff
  • Laundry Service
Official Description (provided by the hotel)
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium, meeting facilities,ice machine, water treadmill. ... more   less 

Additional Information about La Tortuga Hotel & Spa

Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $99 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Reservation Options:
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Also Known As:
La Tortuga Hotel Playa Del Carmen
La Tortuga Hotel And Spa
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#20 Business Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
#40 Spa Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from La Tortuga Hotel & Spa staff and other travelers.
39 questions
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Questions? Get answers from La Tortuga Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Every room is unique, found the courtyard views to be popular”
 of 5 bubbles , 3 weeks ago | Read review
“Ask for a quiet room with a balcony when booking. We stayed in room 311.”
 of 5 bubbles butterfieldbg, 4 weeks ago | Read review
“eat breakfast at la senda down the street”
 of 5 bubbles 905idap, Dec 17, 2016 | Read review
“Ask for a balcony view”
 of 5 bubbles xxA-B-Qxx, Nov 28, 2016 | Read review
“Go for a junior suite if you can ;)”
 of 5 bubbles pauljW9997ZM, Nov 19, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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