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Playacar Palace

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3,658 Reviews from our TripAdvisor Community

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Showing 2,940: English reviews
Tempe, Arizona
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 19, 2014

This was our third stay at Playacar Palace and we plan to return next year. The resort is gorgeous, the employees are very attentive and friendly, the food is amazing, and the experience is great. The resort is on the smaller side, which our family really likes. You are close to shopping, there is a beautiful beach with amazing soft... More 

Helpful?
2 Thank Laura W
PlayacarPalaceGM, Front Office Manager at Playacar Palace, responded to this review

Thank you for such a lovely review. The entire Playacar Palace truly appreciate the time to write your review. Please, do not hesitate to contact me for any further questions or comments Hasta Pronto D. Rubio Playacar Palace GM More 

Renton, Washington, United States
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed June 18, 2014

Just returned from our trip to the Playacar Palace. Upon arriving we were greeted with juice or a beverage of our choice. Staff was professional and friendly. When we were shown are room it was as advertised with one exception. Our partial ocean view was only seen by leaning out over the railing and twisting to see a glimpse of... More 

Helpful?
1 Thank Marc L
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this review

Thank you for such a lovely review. The entire Playacar Palace truly appreciate the time to write your review. Please, do not hesitate to contact me for any further questions or comments Hasta Pronto D. Rubio Playacar Palace GM More 

Lexington, South Carolina
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
5 of 5 stars Reviewed June 18, 2014

This was our second stay at this resort for a full week. And, because we liked our stay so much the first time, we brought three other couples with us who have never been to Mexico before. I want to say here that all of us had a spectacular visit, and primarily due to Mr. Rubio, the resort manager, and... More 

Helpful?
6 Thank cgm4
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this review

Thank you for such a lovely review. The entire Playacar Palace truly appreciate the time to write your review. Please, do not hesitate to contact me for any further questions or comments Hasta Pronto D. Rubio Playacar Palace GM More 

Houston, Texas
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed June 17, 2014

we stayed at Playacar Palace during our visit to palaya del carmen for a wedding. The Hotel was nice. The Hotel location was very close (5 min walk) to the 5th Avenue( the main street and famous one that all activities are around it). I don't recommend to get out of hotel after 8pm. it is very scary since you... More 

Helpful?
1 Thank nazly b
Texas
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed June 17, 2014

Overall Resort was nice. Employees were very friendly. Room was kept clean, air worked very good. Only complaint with room was they never left enough towels or hand clothes had to always call for me. Room service was great menu selection nice. My grandson loved the pizza. The pool was kind of small and if you was down by 7ish... More 

Helpful?
1 Thank Debra55
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this review

Thank you for such a lovely review. The entire Playacar Palace truly appreciate the time to write your review. Please, do not hesitate to contact me for any further questions or comments Hasta Pronto D. Rubio Playacar Palace GM More 

Miami
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 17, 2014

Like another Palace Resorts, excellent service, beautiful accomodations, oustanding food. This was the first time we stayed at Playacar Palace and for sure we will be back. The service was excellent. The staff was always available to help. The restaurant had good food choices. The beach was beautiful, the ferry to Cozumel was at door steps from the resort. The... More 

Helpful?
3 Thank Evelynmax
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this review

Thank you for such a lovely review. The entire Playacar Palace truly appreciate the time to write your review. Please, do not hesitate to contact me for any further questions or comments Hasta Pronto D. Rubio Playacar Palace GM More 

Little Corn Island, Nicaragua
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 16, 2014

I am typically not a fan of all-inclusive hotels, but my friend had her wedding here and I have to admit I was positively blown away by the food and service. I am a vegetarian and kind of a health nut (I am a nutritionist by profession) and I was very pleased with the options. There were many for me,... More 

Helpful?
2 Thank Rebecca G
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this review

Thank you for such a lovely review. The entire Playacar Palace truly appreciate the time to write your review. Please, do not hesitate to contact me for any further questions or comments Hasta Pronto D. Rubio Playacar Palace GM More 

Brooklyn, New York
1 review
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed June 16, 2014

My husband and I stayed at the Playacar Place early this month as wedding guests and despite all the rain we had a great time. The staff was very attentive at all times, the food was good, the rooms were really comfy and the amenities were awesome! We book our stay through Beach Bum Vacation w/ the assistance of Nanda.... More 

Helpful?
21 Thank BklynBella75
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this review

Thank you for such a lovely review. The entire Playacar Palace truly appreciate the time to write your review. Please, do not hesitate to contact me for any further questions or comments Hasta Pronto D. Rubio Playacar Palace GM More 

Pittsburgh, Pennsylvania
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 15, 2014

First I would say, we are making our way around to all the Palace Resorts. We had visited this resort once before on a day pass, and decided to stay there this past February. The first thing we noticed upon arrival at the resort, was the GREAT customer service. From the first minute we set forth on the property, everyone... More 

Helpful?
4 Thank PghTravelers2014
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this review

Thank you for such a lovely review. The entire Playacar Palace truly appreciate the time to write your review. Please, do not hesitate to contact me for any further questions or comments Hasta Pronto D. Rubio Playacar Palace GM More 

Naples, Florida
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 stars Reviewed June 15, 2014

I have always heard that second parts are bad but, since I had such a great experience last year at the Beach Palace, I decided to try another hotel from the same company. The service from the front desk and the people who coordinate the "hotel credits" is very inefficient.. We tried to use the hotel credits to take tour... More 

Helpful?
15 Thank Tere6666
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Beachfront
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Free Breakfast
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Business Center with Internet Access
Official Description (provided by the hotel)
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more   less 

Additional Information about Playacar Palace

Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $359 - $739 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 201
Reservation Options:
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Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#11 Romantic Hotel in Playa del Carmen
#12 Top resorts Hotel in Playa del Carmen
#14 Spa Hotel in Playa del Carmen
#14 Business Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#15 Luxury Hotel in Playa del Carmen
#16 On the Beach Hotel in Playa del Carmen
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