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Playacar Palace

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4,174 Reviews from our TripAdvisor Community

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Showing 3,360: English reviews
Illinois
Reviewed April 22, 2015

What a wonderful resort! This was our first time at Playacar and we had a great time. David Rubio, Playacar GM, was there to welcome us. He was the first GM we have met in the 13 years we have been members. Even though the beach was wonderful, we spent most of our time at the pool. Cristian, Perla, and...

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3Thank cabw2015
Reviewed April 22, 2015 via mobile

Let me first say planning a wedding for 70 guests in another country is not a stress free event. However, planning a wedding with palace resorts in particular Abril and Laura my offsite and onsite wedding coordinators was a breeze. I was first put in contact with Abril one year before the date. She helped me organize the hall, dj,...

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3Thank Addictedtotravellin
Reviewed April 22, 2015

We had a family get together at the Playacar Palace last week. The rooms were very nice and spotless! The food was great! The employees were uniformly very friendly. The resort was in a beautiful setting on the beach in Playa del Carmen and adjacent to the 5th Ave commercial district. I was pleasantly surprised by the lack of the...

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2Thank Kevk123
Reviewed April 20, 2015

Love the smaller resort. Stayed the week of April 12th. Staff and service was excellent. The Italian restaurant was very good, the best lasagna I have ever had. Had lunch everyday on the beach. Leonardo provided great service on the beach. Had most of the other meals in the buffet. Pool area was beautiful and the beach was not crowded...

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2Thank ladwv
Fort Worth, Texas
Reviewed April 20, 2015

Just returned on 4/17/15 from our second visit to the Palace in 18 months. Again we had excellent service, food, drinks, and accommodations. Upgrade to the Honeymoon Suite was well worth it. Unfortunate timing this year as we arrived during the seaweed tide. Luckily the excellent location provided many other options to waist away the days. If a large resort...

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3Thank Jason A
Chicago Area
Reviewed April 19, 2015

My wife and I first joined the Palace family back in 2007 and had stayed at the Playacar Palace one of the first years we were members but hadn’t been back since until this year. We stayed at the Playacar Palace from Wed. February 18th to February 25th and stayed on the 5th floor in room 525 which is almost...

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3Thank robby-d
Maple Ridge, Canada
Reviewed April 19, 2015

Let me start off by saying we are Palace members and have stayed at a few of the different resorts. We arrived on April 3, 2015 settled in our suite, as usual very nice and large suites. We arrived late and tried the buffet. Not very good, very small and options for an international buffet just not up tp par...

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5Thank Penny H
Reviewed April 18, 2015

Our family of four (including teenage daughters, 17 and 14) stayed at Playacar Palace for 7 nights from 4/7/15-4/14/15. I had read hundreds of reviews on TripAdvisor before deciding on this resort, and we are so happy that we selected Playacar Palace. Check in was easy and fast. Our room was located on the 5th floor and had a great...

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9Thank JK402
A TripAdvisor Member
Stansted Mountfitchet, United Kingdom
1 review
5 helpful votes
Reviewed April 16, 2015

My family and I had a great holiday, the hotel staff were really friendly. The hotel location is great. Some of the night entertainment wasn't that good. The room was spacious and the sea view fantastic.

Review collected in partnership with Virgin Holidays
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5Thank A TripAdvisor Member
New York, NY
Reviewed April 16, 2015

I am a little delayed in writing this review, we stayed at Playacar Palace in february for 6 days. We can't wait to return next year. My husband and 2 girls (6 and 8) have been to aruba, dominican, etc and we loved it at playacar. When you first drive up it is deceiving as you just see an open,...

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5Thank sachsaphone
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Beachfront
  • Spa
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more   less 

Additional Information about Playacar Palace

Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $456 - $804 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 201
Reservation Options:
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Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#11 Romantic Hotel in Playa del Carmen
#12 Top resorts Hotel in Playa del Carmen
#15 Luxury Hotel in Playa del Carmen
#15 Spa Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#17 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Playacar Palace staff and other travelers.
413 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“be a diamond member”
 of 5 bubbles travelinpretzel, 2 days ago | Read review
“Further away form the pier to avoid the late night noise from Senor Frogs next door.”
 of 5 bubbles BuzzinaroundSandy, 3 days ago | Read review
“Ask for an ocean view”
 of 5 bubbles 515jennan, 5 days ago | Read review
“Ask for upper level room.”
 of 5 bubbles charleslB4581ML, 1 week ago | Read review
“as always ask for ocean view”
 of 5 bubbles rtovar222, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question