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Playacar Palace

Traveler (1111)
Room & Suite (166)
Video (5)

About

Location
Cleanliness
Service
Value
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways.
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Property amenities
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Pool
Room service
Free parking
Restaurant
Spa
Fitness Center with Gym / Workout Room
Airport transportation
Babysitting
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Sauna
Wheelchair access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Ocean View
Great View
HOTEL CLASS
Hotel links
Visit hotel website
Offers & Announcements:40% off room rate
Hotel deals
1,169Reviews
1,376Photos
665Q+A
100Room tips
Traveler rating
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Popular mentions
Great relaxing vacation, thank you! We upgraded our room to a suite - HUGE balcony on the water, well worth the extra cost. When you check in, be sure to visit Francisco and Carolina in the lobby bar for a mojito or margarita - they make the best. Start you day out right,
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Hotel's Favorite
We spent 10 nights in Playacar Palace and didn‘t want to leave at all. The hotel is very charming, super clean but the best thing of all is the amazing service and kindness of its staff. We were attended in an unforgertable way. Thanks to Dionicio we looked forward to the
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Response from GM_RivieraZone, Gerente at Playacar Palace
Responded Aug 28, 2018
Dear Pelao Z, We are pleased that you have vacationed with us. Thank you for your kind words, we feel extremely proud by reading your comments, for us means a lot because we strive to provide the best possible service to all our guests in order to make the entire vacation experience a memorable one. Thank you, for highlighting the great service provided by the above mentioned, kudos to all of them for their excellent service. Thank you again and see you next time in this amazing paradise. Cordially, D. Rubio Playacar Palace G.M
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+1
Today we regretfully depart the tropical paradise that is Playacar Palace. The shining star of this property is the general manager, David Rubio. He is the reason we continue to come here, even though this is a family resort and we usually prefer adults only. Sr Rubio is hands
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Response from GM_RivieraZone, Gerente at Playacar Palace
Responded yesterday
Dear TravelCouple22, First and foremost please allow us to express that we feel much honored of reading your very kind comments, thank you for taking the time in sharing with us your experience. Thank you so much for the amazing words and for the kind description of the whole Resort, we feel much honored that you took some of your valuable time in sharing with us your very kind comments and especially we are very pleased that the experience on your most recent visit to Playacar Palace was first class, our main goal is your total satisfaction! We look forward to your next visit for us you are part of the family. Cordially, D. Rubio Playacar Palace G.M
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This was our second time staying at Playacar Palace and we cannot say enough wonderful things about the property and the staff. It's small enough to make you feel part of the Playacar family, with plenty of activities so you never become bored. Special kudos to the
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Response from GM_RivieraZone, Gerente at Playacar Palace
Responded yesterday
Dear toonsus, I am truly honored to read that after a first visit to the Resort, you have come back and have enjoyed the extraordinary amenities. It is incredible when we read reviews like yours that express how amazed you were and how much you enjoyed living the Palace Life. We truly appreciate your comments and your helpful review of the magical experience at the Resort. Rest assured, every member of our amazing team will get your warm cheers, and be sure they will be waiting for you and your family for your next vacations. What a great pleasure to read that you definitely will be back! Thank you for making us part of your vacations in Mexico, we duly noted your feedback about the Diamond member section. Cordially, D. Rubio Playacar Palace G.M
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We have been to Playacar Palace several times now, and decided to return to celebrate my 50th birthday with family. As always, the Playacar Palace family was amazing! Pepe (Jose) and Fania entertained us around the pool, Juan from the poolside bar, made absolutely the best
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Response from GM_RivieraZone, Gerente at Playacar Palace
Responded 2 days ago
Dear priscillamehaffy, On behalf of all the team at Playacar Palace, I would like to say CONGRATULATIONS on your birthday and thank you for choosing us to be your home during your amazing celebrations visit. It is always a pleasure to welcome you here! We feel much honored that you took some of your valuable time in sharing with us your very kind comments and especially we are very pleased that your return visit was first class. Our main goal is to exceed our much-esteemed loyal guests' expectations and we believe that with impeccable service, amazing staff and innovative ways to improve, we can reach that goal. Wow, so many names and recognition! Yes, I will be sure to share with all our team your kind comments. It will be our pleasure to welcome you again and create new and wonderful memories in the future to come! We already miss you! Cordially, D. Rubio Playacar Palace G.M
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Album Categories
All photosTravelerRoom & SuitePool & BeachDining Family and Play AreasBusiness Center & Event Rooms
Professional photo exclusively commissioned by TripAdvisorPlayacar Palace
The Partial Ocean View at the Playacar Palace
Professional photo exclusively commissioned by TripAdvisorPlayacar Palace
The Ocean View Category at the Playacar Palace
Professional photo exclusively commissioned by TripAdvisorPlayacar Palace
The Ocean View Category at the Playacar Palace
Professional photo exclusively commissioned by TripAdvisorPlayacar Palace
The Governor Suite Category at the Playacar Palace
Professional photo exclusively commissioned by TripAdvisorPlayacar Palace
The Governor Suite Category at the Playacar Palace
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12345634
Can you request an extra roll out bed for the standard rooms? To save on arguments with 2 stroppy teenagers ☺️
I’m not actually sure if another bed would fit to be honest , the beds are very small in the standard room. Like the size and a half of a uk single bed
1 vote
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We arrive on honeymoon next month. How much would it be to upgrade to the honeymoon suite ?
Dear Mr. Sptomkins I sent an Inbox with information you requested. Have a great day IS
0 votes
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I checked the website The hours are 6 am until 11 pm I would call this a work out room more than a gym- There are different machines to use If was clean and a nice option for some upkeep in working out- Hope this helps We had a great time there 😊 Also, there is a Palace app to use on your phone I found that helpful as well And.. just remembered there are water exercise options daily: Surf board aerobics Water aerobics Aqua spinning Stretching in the Zen Garden 😎
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It can change drastically over night. We have been there when it was very narrow and the next morning it was huge. A few weeks ago it was about gone, today it is pretty decent.
0 votes
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I was only there for a day so I don't know much about accessibility. However, there are elevators to get to higher floors, ramps to get to the pool and beach.
1 vote
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123456133
"Ocean side rooms, suites are large and beds comfortable"
"We stayed on the ground floor and really appreciated being so close to the action."
"We were in room 303 which was at the far end of the walkway and provided quiet for restful sleeping."
"Rooms overlooking the bar at the far end of the pool will be noisy in the daytime from the pool entertainment."
"Almost all rooms face the ocean."
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PRICE RANGE
$339 - $925 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
playacar palace hotel playa del carmenplayacar palace mexicoplayacar palace resort
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
201
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