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Playacar Palace

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3,650 Reviews from our TripAdvisor Community

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Showing 2,936: English reviews
1 review
5 of 5 stars Reviewed yesterday NEW

We have just returned to the UK after an amazing 10 day stay at this hotel. The service was impeccable - on arrival we received a hot towel, a flower and a welcome drink. Our room had a Jacuzzi and two double beds and a fully stocked bar which was all inclusive. All the staff work so hard and treat... More 

Helpful?
Thank Kathryn J
Calgary, Canada
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I loved this hotel from the minute I stepped off of the shuttle bus. It's a nice boutique size hotel. Very intimate. No little kids running around..a perk for sure. Restaurants and service are top notch. The pool is on a smaller scale but enough to enjoy, relax, do different water workouts and still use the swim up pool. The... More 

Helpful?
1 Thank SuperStar73
2 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

This is the 3rd palace resort I've stayed at. All three properties have been clean well appointed and located in good to great areas. The food is good (buffets) to gourmet at their on site restaurants...but I'm at the airport with a big smile on my face thinking about the amazing time I've had at the playacar palace in playa... More 

Helpful?
Thank jdsguy . j
Oklahoma
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The hotel is magnificent! Great restaurants, beautiful and modern rooms, amazing pool area, perfect SPA! However, the location is less than perfect. It's right next to the docks, so you have a constant coming and going of ships that are noisy and ugly. Also, in my opinion, they have way too much pool activity. Their main guy during the period... More 

Helpful?
Thank VL_90
Vancouver, Washington
Level Contributor
1 review
5 of 5 stars Reviewed 5 days ago NEW

We could not have had a better experience at Playacar Palace! The resort is very beautiful, clean, comfortable, affordable and most importantly, the staff is absolutely AMAZING! The food and service is unbeatable. Special shout outs to bartender Jonathan, Jose Miguel Depto. Seguridad, chef Juan David, bartender Roberto, F&B David, Eder, Jose', Bere, Luna, Cristal and Gerado! These staff members... More 

Helpful?
Thank hargravesmeganl
Toronto, Canada
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My wife and I were looking for a quiet get-away so we could relax and rekindle our relationship, as well as celebrate our 28th wedding anniversary. Because I am not ordinarily a "lay on the beach" kind of guy, we wanted a resort with easy access to a town, and Playacar Palace in Playa del Carmen fit the bill. We... More 

Helpful?
Thank zaniacmedic
1 review
5 of 5 stars Reviewed 5 days ago NEW

We had such a great time on our week long stay at this resort. The location was perfect with easy access to walk the streets of Playa Del Carmen and also take the ferry to Cozumel. We loved that the resort was quiet and not crowded. It was also great to have full access to the Cozumel Palace when you... More 

Helpful?
Thank Jacqueline B
Plano, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Ten of our family descended upon Playacar Palace for my father in law's 70th birthday. He and his wife are members, and have visited Playacar Palace a few times before. This is my father in law's favorite resort. I did some research through extensive review searching to get an idea of what to expect. I was impressed by everyone's stories... More 

Helpful?
1 Thank Musings4theMuseless
PlayacarPalaceGM, Director General at Playacar Palace, responded to this review

Thank you so much for your comments, The entyre Playacar family feel please you enjoyed our service and home, and the chocolates! Please, do not hesitate to contact me for any question or comment, hasta pronto D. Rubio Playacar Palace GM More 

New Windsor, New York, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Thank you to all the staff for a wonderful service. We have been vacationing here for the past five years and the staff is like family. Thank you Josefina Denis for a great service. Gracias a todo los empleados del resort que con su amabilidad hacen nuestras vacaciones increíbles los consideramos como nuestra familia, gracias Jose por. Un excelente servicio...... More 

Helpful?
Thank Maria P
PlayacarPalaceGM, Director General at Playacar Palace, responded to this review

Dear Mr. Andrew, We truly appreciate your review, it is lovely! Thank you so much! Our top priority is to offer an exceptional service to each of our guest and it is very satisfying to read that this was your case. Thank you for your kind words about the Playacar Family, this motivates us to keep putting their best effort... More 

Indio, California
1 review
5 of 5 stars Reviewed 1 week ago

Last year we went to Playacar Palace and we loved it so much we had to come a second time. This summer we came back but as members and we couldn't have loved it more. The service at this hotel was extraordinary and even though we had a problem they tried their best to solve it and that's all that... More 

Helpful?
Thank gvalle873
PlayacarPalaceGM, Director General at Playacar Palace, responded to this review

The pleasure was all ours in having the opportunity in providing you something truly unique in the concept of all-inclusive, and I thank you for mentioning just some of the many components that make up our service and product. The high quality of culinary fare that we serve in all of our venues is comparable to many of the higher-end... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Beachfront
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Free Breakfast
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Business Center with Internet Access
Official Description (provided by the hotel)
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more   less 

Additional Information about Playacar Palace

Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $357 - $738 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 201
Reservation Options:
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Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#11 Romantic Hotel in Playa del Carmen
#11 Top resorts Hotel in Playa del Carmen
#13 Spa Hotel in Playa del Carmen
#14 Business Hotel in Playa del Carmen
#14 Luxury Hotel in Playa del Carmen
#15 On the Beach Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
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