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Bahia Del Espiritu Santo S/N, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (2029)
Dining (359)
Videos (1)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 01/18/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Playacar Palace
Updated 01/18/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#13 of 316 hotels in Playa del Carmen
2021 Travelers' Choice Best of the Best
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Bicycle tours
Entertainment staff
Evening entertainment
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Steam room
24-hour security
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Additional bathroom
Private balcony
Flatscreen TV
Room service
VIP room facilities
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Smoking rooms available
Good to know
Ocean View
Languages Spoken
English, Spanish
Hotel links
Special Price:30% off room rate
1918Reviews769Q+A100Room tips
Traveler rating
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Popular mentions
Christina Ramirez wrote a review Jan 19
1 contribution
This was my husband and I's first trip to Mexico, and our first stay at Playacar Palace. And wow, we chose right! We came to Playacar Palace to celebrate our honeymoon. We booked the superior honeymoon suite and added the complimentary honeymoon package on top of that. First off, we had a hiccup with having to reschedule our honeymoon originally intended for mid-November extremely last minute. The representative that I spoke with on the phone was extremely helpful and compassionate while I was panicking and made the reschedule for January a breeze! Everything about this resort was perfection. The provided transportation from Cancun airport was extremely helpful and easy to book. We arrived early in the morning to the resort as we took a red-eye flight to Mexico. We were immediately greeted, taken to the check in desk, and handed this delicious green juice in champagne glasses and a cold towel. Since we were so early for check in, they gave us our bracelets and allowed us to enjoy breakfast at the buffet. Thinking that we still had 3+ hours until our room was ready, we took a tour of the resort. To our surprise, we were able to check in hours early! Our room was hands down the best hotel room we have ever been inside. AMAZING view, well stocked mini fridge, quality bathroom toiletries, and that in-room jacuzzi tub!! UGH so nice and relaxing. Our honeymoon package also included a 25-minute massage for each of us. The AWE spa was clean, beautiful, and oh so relaxing. Just what we needed on our honeymoon! The food at this resort was amazing all around. 24-hour room service, snacks by the pool, buffets, and every restaurant. We loved Momo so much, we dined there 4 times! Speaking of food, our honeymoon package came with a special honeymoon dinner and breakfast in bed for 1 occasion. The dinner was a private table set up at night by the pool, complete with candles, flower petals, and wine. They also had a live saxophone playing right there next to us. Really set the mood for our romantic dinner. Our special breakfast was out of this world and comfortable in our own room, set up nicely on our in-room table. The drinks at each bar were also amazing. Bartenders were wonderful and friendly, and we loved when they made us multiple "surprise" drinks when we couldn't decide. They were delicious! The location is beautiful. The resort is right on the beach. Super convenient for being able to go back and forth between your room, bar, food, and beach. 5th avenue is a 5 minute walk or less from the resort for some nice shopping. With that in mind, the resort still felt "secluded" enough to get that relaxing beach experience. Overall, there is NOTHING negative I can say about this resort. My husband and I felt like absolute royalty at this resort. From the all-inclusive food and drinks to the high class treatment from ALL of the staff. We really cannot thank Palace Resorts enough for making this the honeymoon of our dreams, and we can't wait to come back for another vacation in the future!
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Date of stay: January 2022
Kathleen H wrote a review Jun 2021
Ormond Beach, Florida128 contributions42 helpful votes
Hotel's Favorite
My husband and I have stayed at Playacar Palace several times because it is AMAZING. First, the location is perfect- right next to 5th Avenue but far enough from the hustle and bustle to feel secluded. Also, if you are an animal lover like me, the property is right next to a small animal preserve where you can spot agoutis, coatis, and peccaries. We were upgraded to a concierge level room on the 4th floor. What a view! And our room was always well-stocked. Ricardo not only made sure we had plenty of drinks and snacks, but also made my husband and I smile with his kind words every day. The food is delicious. My favorites were the the pasta alla ruota at Bocelli (I mean, pasta cooked in a giant wheel of cheese?!?!), all the pizza cooked in the wood-burning oven next to the pool, and of course you can't beat avocado toast for breakfast in bed! The pool was great, as always. Plenty of chairs, different food carts every day, and great service. Ancelmo at the Aqua Bar made the best drinks! Speaking of drinks, the drinks at the Lobby Bar were also top notch. Thank you Felipe and Herlin! After all the margaritas and cervezas, the spa was much needed. Rosario took great care of me during hydrotherapy, my masseuse Marina worked out all my knots, and Margarita did an amazing facial. The nightly shows were impressive, too. Even though I've seen the Michael Jackson show numerous times, I still love it so much! Lev is perfection! Can't wait to come back Playacar Palace for another vacation soon!
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Date of stay: June 2021
5 Helpful votes
Response from social media Palace Resorts, Propietario at Playacar Palace
Responded Jun 22, 2021
Dear KtheRunner; Thank you very much for taking the time to share your experience with us and for giving us as always the opportunity to host you and create once again another fabulous vacation for you. It is wonderful to know that you were able to enjoy a fantastic stay, with great facilities, comfortable accommodation, and delicious offerings and with the excellent attention and service from the entire staff. We very much appreciate your recommendation and we will be delighted on having you back very soon for another extraordinary vacation. Best regards, David Rubio General Manager Playacar Palace
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Terese B wrote a review Jan 10
Detroit, Michigan70 contributions44 helpful votes
I very much enjoy MOON PALACE properties. Playacar Palace is my 2nd favorite because of the POOL, the beach and the food. (1st is Sunrise - for groups. and 1st for a couple is Cozumel Palace) -- Whichever property you choose, I highly recommend you bring: - Small USD $ (1s and 5s) to tip the staff as you wish - SWIMSUIT and sunblock in your carry on - if your room or luggage is delayed your fun will not be delayed. - night light: room darkening drapes are VERY effective! - tape: to cover your peep hole or post a schedule over the desk, quick fix for a hem that pulled out! - SUNBRELLA: especially if you will be exploring the main drag along Cozumel Palace, it can get quite warm, and will help if there is any rain too! - YOU ARE IN THE TROPICS - leave your bed with covers FULLY pulled back to allow it to air out --- this can minimize the 'damp' feel of a bed in the tropics - DON'T waste packing space on a magnified mirror, hairdryer, straightening iron, shampoo, conditioner or soap (as long as you are not VERY product picky) the hotel amenities for the bath are quite nice / good quality. - JOIN in the activities : water aerobics, trivia, volleyball etc. IT can be good fun!
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Date of stay: January 2022
Sleep Quality
Room Tip: Know your preference and express/request a room that matches: overlooking the pool and...
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Response from , Director General at Playacar Palace
Responded 2 weeks ago
Thank you, Terese, for highlighting the extraordinary efforts of some of the staff who made such a great impact on the success of yourPlayacar Palace vacation experience. As you well know, Terese, the staff members you kindly mentioned work in different areas of the hotel. But each one follows the same Playacar Palace philosophy on making you their first priority. And as you saw firsthand, they were all at your service to help you "with anything and everything." I thank you for selecting Playacar Palace and wish you and your loved ones all the best for an excellent 2022. D. RUBIO PLAYACAR PALACE GM drubio@palaceresorts.com
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Angela S wrote a review Jan 8
2 contributions
We had a great time at Playacar Palace until our Apple Macbook computer was stolen out of our room. After reporting our missing computer, management told us they are not responsible for anything that is not locked up in the safe. However, the room safe is so small that our computer would not fit inside it. There were multiple staff that went in and out of our room; housekeeping, refrigerator/snack restocking, staff who took out our room service dishes and the staff who exchanged the beds. So it is difficult to pin point who took our computer, but someone from the Playacar Palace staff did! Extremely disappointing experience.
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Date of stay: December 2021
Response from , Director General at Playacar Palace
Responded 2 weeks ago
What an unfortunate circumstance. Even though we are aware this kind of events happened, our processes are design to avoid them. Allow me to explain: None of the members of our staff, can´t take their personal belonging further than our security control, that means that none bags or even telephones can be taken to the rooms or guest areas and all of us check out at the security control, where metal detectors are used along with other controls. When any of us got into an occupied room, and any value is out of the safe, security is called. During your stay a report to security was made from House Keeping, a computer out of the safe, not a MacBook, another brand. Security got into the room, and verified that information and took pictures. Just one computer, the one you showed us at your check out, not two. I can share this pictures with you If you wish. We also ask the guest to help them to check their luggage, but we were not allowed to do so. During the last 9 years I managed this property, none real report of lost have been received. The members who entered at your room, have been in my team for all that period with all my confidence. This is an unfortunate circumstance. It is so easy to point and blame someone on Internet with no clue, however all our evidences point in a different direction. If you need more information about our investigation that support my words, please feel free to contact me D. RUBIO PLAYACAR PALACE GM drubio@palaceresorts.com
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Yogabump wrote a review Jan 7
2 contributions
me and my family are from ireland and we spent a week here at the playacar palace. we were blown away ! by the hotel, the food and the staff. special mention to Abner, Dabur and Felix in bocelli restaurant and ana the waiter at the pool. the staff i have mentioned about made our stay here that much better and we have loads of respect for them and many thanks for everything !
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Date of stay: January 2022Trip type: Traveled with family
Response from , Director General at Playacar Palace
Responded 2 weeks ago
Thank you so much, for keeping us on your radar as your tempting option here in Riviera Maya. In reading your in-depth thoughts and observations, I am glad to note that we scored very high in many categories considering your vast travel experience. I am sure that many potential guests will have great interest in your detailed comments, as will my team and I. On that note,we our Menu at Bocelli will be change in a short period of time as we will receive our nwe lounges, and because of our guest's valuable feedback, we can maintain our service and product at superior levels. it's wonderful to know that after your first taste of Playacar Palace, you felt "glad you went" and "would certainly return." That makes us feel like a double-winner, having both your insightful comments and your valued presence in the future. Until next time, we wish you and your loved ones all the best for a safe and prosperous 2022, and so not hesitate to contact me prior your next travel D. RUBIO PLAYACAR PALACE GM
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$310 - $587 (Based on Average Rates for a Standard Room)
playacar palace hotel playa del carmen, playacar palace mexico, playacar palace resort
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
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Frequently Asked Questions about Playacar Palace
Which popular attractions are close to Playacar Palace?
Nearby attractions include Parque Los Fundadores (0.2 miles), Zona Arqueológica Playa del Carmen (0.2 miles), and Paseo del Carmen Shopping Mall (0.08 miles).
What are some of the property amenities at Playacar Palace?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Playacar Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Playacar Palace?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Playacar Palace?
Yes, free parking is available to guests.
What are some restaurants close to Playacar Palace?
Conveniently located restaurants include Senor Frog's Playa del Carmen, Hard Rock Cafe, and Mr. Dog Del Caribe.
Are there opportunities to exercise at Playacar Palace?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Playacar Palace have airport transportation?
Yes, Playacar Palace offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Playacar Palace located near the city center?
Yes, it is 0.8 miles away from the center of Playa del Carmen.
Are any cleaning services offered at Playacar Palace?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Playacar Palace?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.