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Playacar Palace

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3,803 Reviews from our TripAdvisor Community

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Showing 3,052: English reviews
Reviewed yesterday NEW

This was our first trip out of the country so we were super nervous at first. We were greeted at the front desk by Julio, offered cold towels, and a pina colada to toast with. We were taken to our room and noticed our balcony was very small. So the next day, we went back down to the front desk...

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Helpful?
Thank Hannah D
Reviewed 2 days ago NEWvia mobile

I'm not one to review hotels. I have to take my time to really thank these amazing people who took great care of us Starting with check in lidia was very helpful and provided all the information needed for a comfortable stay. Even though we showed up early they welcomed us to use all the amenities of the hotel immediately...

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Thank Fortheluvafood
New York
Reviewed 3 days ago NEW

Revisited the beautiful Playacar Palace Resort in Playa de Carmen, Mexico. A wonderful, open concept boutique resort, filled with lovely foliage, massive trees, all adding to a tasteful laidback ambiance. The staff are very friendly and efficient. The suites are tasteful, with very comfortable mattresses. The restaurant/variety is impressive and the food Delicious. Our favorite was the Brazilian, "Outstanding," and...

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Thank Ernestsworld
North Vancouver, Canada
Reviewed 3 days ago NEWvia mobile

Participated in the paddle boarding activity with Braulio. He was amazing. First time paddle boarding and Braulio was so patient, so knowledgeable and so kind. He helped my friend who was terrified and she was so happy to have accomplished her fear of the water. Highly recommend this resort and the activities.

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Thank DianaBaru84
Dauphin, Pennsylvania
Reviewed 4 days ago NEWvia mobile

Stayed at Playacar Palace in Playa Del Carmen week after Thanksgiving 2016. Great experience in an all inclusive resort. The resort is small...about 200 rooms. Has nice shallow pool with typical swim up bar. Nice beach which is very close to the ferry to Cozumel. Our room was a King with large whirlpool tub (room for two). Ocean view. Nice...

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Thank Dan l
Reviewed 5 days ago NEW

This is the second year in a row we have visited the Playacar Palace in Playa del Caramen, MX. We really love the place. It is definitely beautiful, the room is gorgeous, and the view of the ocean was spectacular this year, as we had an ocean-front room, not ocean-view, like last year. We enjoyed prompt attention every morning from...

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Thank Sherry S
Jacksonville Beach, Florida
Reviewed 5 days ago NEW

We had a wonderful September vacation at the resort taking my wife, two daughters, and son-in-law. I need to share that the vacation was made special by the following people; Benito at the Pool Bar, Crystal, Jonathan, and Gabriel at the Lobby Bar, Damian Garcia who found ways to come up with my wife's favorite wine every evening, David Mendez,...

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Thank Anthony C
California
Reviewed 1 week ago

I don't like all inclusive resorts, but had to stay at one because the rest of our family wanted an all inclusive. I bargained for the Playacar Palace, because, unlike most of the big hotels in this region, it was convenient to the pedestrian zone in Playa del Carmen. I feel good about the choice. It is a relatively small...

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Thank Travel_for_Mochas
New York City, New York
Reviewed 1 week ago

This was our third time back at Playacar Palace. Service, food and the wonderful Diamond Concerige Paola Bautista was wonderful to deal with for our every need. Food and Entertainment was great. We were traveling with friends this time and one of my friends it was her birthday and they paid attention to detail with balloons and happy birthday banner...

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Thank Carmen C
Chicago, Illinois
Reviewed 1 week ago

This was my second stay at Playacar and also my wedding. I feel in love with it my first visit and decided to get married there. The hotel is about 40 min. from the airport in Cancun, but well worth the ride. Check in is always quick , easy, & a friendly experience. My room 243 Honeymoon suite was massive...

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Thank tjtravel2013
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Beachfront
  • Spa
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Free Breakfast
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more   less 

Additional Information about Playacar Palace

Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $437 - $765 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 201
Reservation Options:
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Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#11 Romantic Hotel in Playa del Carmen
#11 Top resorts Hotel in Playa del Carmen
#14 Spa Hotel in Playa del Carmen
#14 Business Hotel in Playa del Carmen
#15 Luxury Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#16 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Playacar Palace staff and other travelers.
355 questions
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Questions? Get answers from Playacar Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Senior Frogs is minutes away.”
 of 5 bubbles Ernestsworld, 3 days ago | Read review
“Ocean front is beautiful”
 of 5 bubbles sherrys485, 5 days ago | Read review
“Ask for a beach front room.”
 of 5 bubbles F9448XBanthonyc, 5 days ago | Read review
“Try every restaurant they have - they are all great and do not forget to use the spa services as well”
 of 5 bubbles carmenc264, 1 week ago | Read review
“Honeymoon Suite best room in the Hotel.”
 of 5 bubbles tjtravel2013, 1 week ago | Read review
5 of 5
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