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Bahía Del Espíritu Santo S/N, Playa del Carmen 77710 Mexico
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About

#21 of 334 hotels in Playa del Carmen
Location
4.9
Cleanliness
4.9
Service
4.9
Value
4.7
2022 Travelers' Choice Best of the Best
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Diving
Snorkeling
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Karaoke
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Family Resort
Languages Spoken
English, Spanish
Hotel links
Special Price:Save up to 35%
2084Reviews790Q+A100Room tips
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Nidhisha G wrote a review Dec 1
1 contribution
We booked this resort because of direct beach access and great reviews all over Google and Tripadvisor about food and the resort itself Although we were warned by almost everyone we knew about Cancun resort food being really bad, we didn’t anticipate it to be this bad. We are vegetarians so there was no accommodations for that almost ever. There were barely one or two veg options at the buffet in a meal which also tasted really bad. Overall good quality was bad. We have been starving for a few days now here. The only Italian restaurant serves decent vegetarian food but only for dinner and can we have that for the whole of our stay?! Very limited food options and just don’t taste nice On day 1 we arrived at 11:30pm in the night and were assigned a room which was definitely not what we booked. We were too tired to fight so thought we will sleep. Within an hour, we felt the sheets felt really damp so asked to change the sheets took 50 minutes for someone to come change the sheets, meanwhile the toilet broke in the room so we were given another room for the night. The next morning we were made to tour a couple of rooms before we decided what we wanted. Would have been easier if we just got what we paid for. This room was on a lower floor and was too loud for us. After the third time, we finally were assigned a room we were happy in. We stayed here for 7 nights today is the 5th night, 2/4 of nights we have been up beyond 11pm just to sit and complain about the loud music and the staff doesn’t do anything until they receive threats from you really. If you’re looking for a quiet place don’t even consider this resort. They’ve done nothing to compensate us for these troubles. I’m 5 months pregnant and we were celebrating our babymoon here, instead of making us feel special, we have only felt disappointed and angry throughout our stay. Excursion desk- we got the chichanitza, snorkel inlet and dream cave cenote tour, half day tulum - third one being a ‘free tour’ 1 tour free on 3 kind of thing for a total of $450 for 2 people not a bad deal you’ll say but the free tour felt like a free tour. Explore tulum on your own - this tour is pointless specially if you’re staying in Cancun. You’ll spend 5 hours in the transport and 1.25 hours actually talking to the guide. ONLY!! The other two tours were really good. The good parts - the beach access is nice, pool is nice, entertainment is passable, pool swim up bar is a plus, although pool chairs are all reserved by 8am max so hurry up if you’re here and get them reserved before you poop in the morning!! Feel bad for people who have time share here. No food, no customer service, loud resort, no English speaking staff some days. Terrible experience.
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Randy O wrote a review Sep 2022
Waco, Texas4 contributions3 helpful votes
Hotel's Favorite
This is a small, clean, well-kept resort with absolutely the best employees ever! The service is fantastic, and you're treated like family. From the front desk to your room, the pool, bars and restaurant's everyone is focused on great customer service. You won't regret staying at Playacar Palace. If you go, make sure and visit Carmen and Isabel in the lobby, Israel, Setero, Selena, Yesenia, Julisa and Rigoberto in Cafe Del Mar. Miquel in Momo's. Salvador in Lahana. Ignacio, Aaron, Carmen, Alexis, Benito, Perla, Daniela, Ingrid, Sylvia, Ana, Valentin, and Carmelino at the pool and beach. Also, ask for Eder and tell him I said hello!
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Review collected in partnership with this hotel
Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Palace Resorts, Director General at Playacar Palace
Responded Sep 30, 2022
Dear rjoden, We would like to thank you for your review about your recent stay at Playacar Palace, we are very happy to learn that your experience was extremely positive since the front desk , pool, bars, restaurants and customer service and that you enjoyed our service, facilities and entertainment , thank you for mentioning the staff names members who create an amazing experience as Carmen, Isabel, Isrrael, Setero, Selena, Yesenia, Julisa and Rigoberto , Miguel , Salvador, Ignacio , Aaron, Carmen , Alexis, Benito, Perla , Daniela, Ingrid, Sylvia, Ana, Valentin, Carmelino and Eder. We hope to have the opportunity to host you and your friends once again soon. Best Regards! Natalia Sánchez E-Concierge Playacar Palace
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sbliss wrote a review Nov 2022
Minneapolis, Minnesota2 contributions1 helpful vote
+1
Playacar Palace is one of the smallest of the Palace resorts but I believe the best! It’s the staff coupled with the area that makes this my #1! This is our 3rd trip to this beautiful destination. Top 7 Highlights: (1) George (Jorge) the leader of the entertainment team. George brings all the activities alive my favorite being volleyball! (2) Rodrigo also part of the entertainment team. His bike tour of the area was amazing! There is multiple Myan ruins within a mile of the resort and his knowledge of ancient history was fascinating! (3) The “Taco Tour” lead by Angel Pepper was the bomb! History of tacos and a tour of Playa was wonderful! (4) There are seven other Palace resorts within one hour of Playa you can visit for the day! I love Nizuc with the Brazilian Streakhouse, mini-golf, and the biking through the nature area where was saw so much wildlife! The Cozumel Palace was also a great stop. We rented a jeep and drive to the national park with the light house and utterly magical beaches! (5) The nightly entertainment was phenomenal! The break dance show was better than the Vegas show I saw a few years ago. (6) The town with so many shops and restaurants is just 100 yards from the resort. This is a wonderful option to walk, eat, and shop! (7) The staff is the best in the world! Here are just a few of the staff friends I met. Scheduling: Sandra, Alexander, Elvira. Chefs: Jonathan, Alberto, Daniel, and Julissa. Restersaunt Servers: at Arricefes, Angel, Antonio, Bella. Soreto, Roberto, Sotero, Jassel, Israel, Olivia. Pool Servers: SYLVIA, Anna, Basilio, Juan, Latecia. At Sunrise: Thais, Regina. Cleaning: Maribel. Best Bell Boy ever: Manuel. Representative: “Goose”. Pool Concierge and hardest worker: Ignacio. Entertainment Team: George, Rodrigo, Maura (boss), Roger, DJ Tony, Michael Jackson, Break Dancers, Franky Valley Team, Circus Team!
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Palace Resorts, Director General at Playacar Palace
Responded 5 days ago
Dear Sbliss777, We feel honored with your amazing review and recommendation, thank you for highlighting the great efforts from our staff as Jorge, Rodrigo Sandra, Alexander, Elvira. Chefs: Jonathan, Alberto, Daniel, Julissa, Angel, Antonio, Bella. Soreto, Roberto, Sotero, Jassel, Israel, Olivia, Sylvia , Anna, Basilio, Juan, Latecia, Thais, Regina, Maribel, Manuel, Ignacio. Entertainment Mara , Roger, DJ Tony, Michael Jackson, Break Dancers, Franky Valley Team, Circus Team! We are pleased to know we fullfil your expectations and you were enjoyed with the Taco tour and the nightly entertainment , we appreciate enormously the time you took to write a review about your stay at Playacar Palace, your kind comments about your experience with us and the service our dedicated staff provided. We hope you can give us the opportunity to host you again soon, Best Regards! Natalia Sánchez E-Concierge Playacar Palace
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Adventurer530107 wrote a review Nov 2022
1 contribution
We spent 12 days in Playa and had a wonderful time. The entire staff was amazing, especially Sylvia and Israel. Just be careful of the marble floors, very slick!! We've been home 3 weeks and I still have a goose egg and bruise on my forehead from my fall.
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Palace Resorts, Director General at Playacar Palace
Responded 1 week ago
Dear Adventurer530107,  We appreciate your feedback regarding your recently stay at Playacar Palace , your comments and impressions are extremely important to us please note we will share your insights about the marble floors our commitment to our guests is always to create safe spaces, that is why we signpost the areas so that when walking our guests can take the necessary precautions and avoid accidents, we hope you have a speedy recovery. Thank you for highlight the service provided by Silvia and Israel be sure they will receive a recognization for their hard work, We hope to have the opportunity to host you in a very near future , Respectfully,  Natalia Sánchez E-Concierge Playacar Palace
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Laura G wrote a review Nov 2022
Morgan Hill, California
We just returned from another amazing vacation at Playacar Palace. The staff treats us like family. They remember our names, drink orders and preferences from our last visits. A special shout out to Daniel in the Bocelli restaurant, Pastor, Olivia, Frances, Israel, Ysenia, Selena,Sylvia, Ana, Carlos, Daniella, Ingrid, Ricardo, Aaron, Ignacio, Eder,Beatriz. They are all true professionals who go above and beyond to make this the best experience. We have been to all Palace resorts and Playacar Palace is by far the best. Thank you also to David Rubio for always making the Playacar Palace our favorite.
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Date of stay: November 2022
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Palace Resorts, Director General at Playacar Palace
Responded 1 week ago
Dear lauragQ8450LG, Your review inspire us to continue to provide the best possible customer service to our guests. our staff is dedicated to demonstrate their warmth, wisdom and dedication by remembering your names, preferences and tastes to make you feel at home be sure Daniel, Pastor, Olivia, Frances, Israel, Ysenia, Selena, Sylvia, Ana, Carlos, Daniella, Ingrid , Ricardo, Aaron, Ignacio, Eder and Beatriz will receive a recognization for their amazing job led by Mr. David Rubio. Thank you again for your recommendation and we look forward to your continued enjoyment on future stays. Best Regards! Natalia Sánchez E-Concierge Playacar Palace
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JMbeach wrote a review Nov 2022
Berlin, Maryland56 contributions16 helpful votes
We had such a wonderful time. Everything was wonderful. I like having the room key on the wrist band. So easy. Staff was very helpful. We had wonderful customer service. Went to the spa for massage twice. We will be back!
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Review collected in partnership with this hotel
Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Palace Resorts, Director General at Playacar Palace
Responded 2 weeks ago
Dear JMbeach, We thank for your positive comments and we hope you welcome you back. We are very happy to know that we were able to exceed your high expectations and that you were especially pleased with our amenities as the wrist band room key, the massage at the spa also by the excellent service provided by our professional team members who make sure you and your family had an amazing stay with us. We very much appreciate your recommendation and we hope to see you again in the future, Best Regards, Natalia Sánchez E-Concierge Playacar Palace
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
agsed wrote a review Nov 2022
Meridian, Idaho
Accommodations were clean and well maintained. The hotel staff was genuinely interested in making our visit perfect. The food was great and the specialty restaurants were fabulous. The pool and pool staff made you feel special and important. I enjoyed the sandy beach and pool activities. It was the best vacation ever.
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Review collected in partnership with this hotel
Date of stay: November 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Palace Resorts, Director General at Playacar Palace
Responded 2 weeks ago
Dear agsed, It has been a pleasure to have you with us and pamper you with the service that Playacar Palace is known to provide. We are glad to know that you were able to fully enjoy the entire facilities, the all-inclusive offerings and all in all the excellent attention and service provided by our amazing staff at the pool! We will be delighted on having you back very soon for another extraordinary vacation in this Beach Paradise , Best Regards! Natalia Sánchez E-Concierge Playacar Palace
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lauren B wrote a review Nov 2022
Highland Park, New Jersey50 contributions13 helpful votes
+1
Best ever family vacation at the Playacar Palace! Some of the best service I’ve had at any resort - special shoutouts to Sylvia and Marvin who were so friendly and helpful, and Jorge on the cleaning service side! From the moment we stepped into the resort and were handed fresh drinks and cool towels I knew it would be a great stay! The oceanfront views from our room were incredible. I was worried that the kids (age range 2-7) would be bored at a smaller resort but they had many activities throughout the day, planned by the Playroom crew (arts & crafts, pool/beach games), multiple days of live music by the pool and incredible shows each night. Plus the ocean was so calm and clear that we all had a great time swimming in the water. It was so nice being able to see the ocean right from our pool chairs and the ease of switching from pool to beach was so great. Food at this resort was delicious, 0 complaints about quality, and again, service at each location was 10/10. The Italian at Bocelli, Asian/hibachi at Momo some of the best we’ve had, and the buffet for breakfast/lunch/dinner always had so many options. Food at the pool/beach also very good! Many people at the Playacar Palace were timeshare holders but I never felt like we received any less service than those guests and after our stay I can see why people would want to return time after time! We definitely had to wake up early to reserve pool chairs but I feel that is no different from any other resort I’ve stayed. We absolutely cannot wait to return to this resort!
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Date of stay: November 2022Trip type: Traveled with family
Room Tip: The free hotel shuttle from airport stops at other resorts - we hired eTransfers, it already...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Palace Resorts, Director General at Playacar Palace
Responded 2 weeks ago
Dear 285laurenb, We feel extremely honored with your positive review and for mentioned the staff members names who provided an exceptional service during your stay as Silvia, Marvin and Jorge rest assured they will receive a recognization for their hard work, we are pleased to know you were enjoyed since the first impression with our welcome amenities , the room facilities, playroom activities and staff , the delicious and variable food offerings as Bocelli, Momo, Hibachi and the breakfast options, We will be delighted on having you back very soon for another extraordinary vacation. Best Regards! Natalia Sánchez E-Concierge Playacar Palace
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
WVdiner wrote a review Nov 2022
Charlotte NC114 contributions52 helpful votes
Not a big all-inclusive fan, but this is the exception. Rooms are First rate, super clean with a beautiful view. Everyone is friendly. Food is great. A varied menu at the buffet, Asian with good sushi and a wide assortment of interesting dishes, and Italian restaurant with white linen and home made pasta. Seared tuna and shrimp ravioli good enough to have it twice! Specialty coffee shop with decadent sweets. Rooms cleaned twice daily. Travertine floors. No sand on the floor or in the bed. High end soaps and shampoo. Plenty of room, and a small balcony to watch sunrise with a cup of coffee. Beach awesome. They rake the sand every morning before sun up. Aaron made sure the umbrellas (and everything else) was perfect for relaxing on the beach. Clean pool. Never a problem to get lounge chairs. About an hour from the airport. Never felt a concern about safety. No sports included. A few minor negatives: the gym is small (but clean) and the travertine counter surfaces are etched with rings from drink glasses. which detracts from the otherwise upscale, pristine appearance of the rooms. Spa services and hotel arranged activities are extremely expensive. We booked for another stay.
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Date of stay: October 2022Trip type: Traveled with family
Room Tip: Governor suite with large balcony are best rooms in the house. Reservations for dinner on the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Palace Resorts, Director General at Playacar Palace
Responded 3 weeks ago
Dear WVdiner, Thank you very much for taking the time to share your experience with us and for giving us as always the opportunity to host you and create a fabulous vacation for you. It is wonderful to know that you were able to enjoy a fantastic stay, with great facilities, comfortable accommodation, and delicious offerings and with the excellent attention and service from the entire staff especially from Aaron who made sure you´re always be acomplished with umbrellas and comfortable sunbeds. In regards your feedback regarding the spa, some furniture appearance and the prices for tours and spa services we appreciate your impressions we will take in consideration for future improvements. On behalf of our Team Members at the resort, we are anxiously awaiting your soon return to continue enjoying the extraordinary Palace Experience Best Regards Natalia Sánchez E-Concierge Playacar Palace
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Laurel O wrote a review Oct 2022
Salinas, California31 contributions7 helpful votes
+1
Excellent staff, food, ambiance. Enjoyed all spa has to offer especially the hydrotherapy. Massage I had was relaxing. I would highly recommend it! The sunrise every morning was beautiful as well. Enjoy the activities by the pool. Most nights there is a great show, recommend the Michael Jackson show as well as break dancing. Don't miss out on all this resort has to offer!
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from E Concierge Palace Resorts, Propietario at Playacar Palace
Responded 4 weeks ago
Dear Laurel O, Thanks so much for your feedback, we appreciate enormously the time you took to write a review about your stay at Playacar Palace, your kind comments and your experience about the spa, pool activities and night shows. We are thankful for your feedback. We hope you can give us the opportunity to host you again soon. Best regards! Carlos Brahms E- Concierge Playacar Palace
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$415 - $540 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
playacar palace hotel playa del carmen, playacar palace mexico, playacar palace resort
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
201
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PLAYACAR PALACE - Updated 2022 Prices & Resort (All-Inclusive) Reviews (Riviera Maya/Playa del Carmen, Mexico)

Frequently Asked Questions about Playacar Palace
Which popular attractions are close to Playacar Palace?
Nearby attractions include Parque Los Fundadores (0.2 miles), Zona Arqueológica Playa del Carmen (0.2 miles), and Paseo del Carmen Shopping Mall (0.08 miles).
What are some of the property amenities at Playacar Palace?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Playacar Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Playacar Palace?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Playacar Palace?
Yes, free parking is available to guests.
What are some restaurants close to Playacar Palace?
Conveniently located restaurants include Senor Frog's Playa del Carmen, Hard Rock Cafe, and Casa Mariachi.
Are there opportunities to exercise at Playacar Palace?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Playacar Palace have airport transportation?
Yes, Playacar Palace offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Playacar Palace located near the city center?
Yes, it is 0.8 miles away from the center of Playa del Carmen.
Are any cleaning services offered at Playacar Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does Playacar Palace offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.