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Playacar Palace

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3,939 Reviews from our TripAdvisor Community

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Showing 3,166: English reviews
London, Canada
Reviewed yesterday NEW

Anniversary dinner was amazing in the Italian Restaurant thanks to Manager Damian Garcia, Chef Rogelio, Hostess Marlen and best of all Waiter Pedro. They set up a beautiful table for us and then treated us to a special meal, topped by Pedro's special dessert. It was wonderful. _ Marlene and Dale Stolk, London, Ontario, Canada

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Thank mardale2017
Mississauga, Canada
Reviewed 2 days ago NEW

New year 2017 vacations at Playacar Palace was an unforgettable vacation for the whole family delicious food 4 restaurants, different a kind of plates and open bar... In addition life events every night ... Friendly and helpful staff nice spa gym rooms so definitely we love everything out there

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Thank derlylopez
Reviewed 3 days ago NEWvia mobile

We had such an incredible time spending our honeymoon at Playacar Palace in Playa Del Carmen! From the moment we arrived, everything was fantastic. We loved the food, the drinks, and all of the fun entertainment. Special shout out to Josefina, Perla, and Gabriel who took care of us everyday at the pool. As someone who suffers from lots of...

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Thank Ross G
Oregon City, Oregon
Reviewed 3 days ago NEW

Great trip I loved being able to walk into town. The staff I came into contact with were all wonderful (as usual for Palace) Can't wait to come back after the re-model, The Mayan dinner experience was incredible, never had any dinner "experience" as unique.

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Thank alis0nsc0ttb
Portland, Oregon
Reviewed 4 days ago NEW

Nice smaller resort. Easy access to beach. Never a problem finding a chair at the pool or beach. Quick walk into town. Could improve on communicating how reservations and seating are handled at the restaurants. Took us a couple of days to figure out the system and at that point, difficult to get into some of restaurants. That being said,...

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2Thank emmb03
Windsor, Canada
Reviewed 4 days ago NEWvia mobile

It really helps when the sun is out everyday which it was for our vacation. It was made that much better with all the helpful staff members who took care of all of us in every aspect from sporting events on the beach to food choices & drinks. I'd like to point out the workers who continuously surpassed expectations in...

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Thank Mexicanwater97
Reviewed 4 days ago NEWvia mobile

Nice rooms, beautiful beach, and delicious food make Playacar Palace more than worth a visit, but what makes this place truly stand out is the incredible service! Eder on the beach was so fast and kind, the service in the restaurants, especially from Fran, Pastor, Gloria, Angel, Yesemina (sp?), Ismael, and Ayanei was accommodating and friendly! I had relaxing spa...

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Thank EverydayImTraveling
Reviewed 5 days ago NEWvia mobile

We traveled as Diamond members to Playacar Palace from Jan2-Jan9. We normally stay at Moon Palace and this is our first stay at Playacar Palace and we were quite impressed. The hotel is in a great location, right off fifth avenue. The food was delicious and the view from our room was breathtaking. There was alot of activities offered at...

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Thank YanyLai
Mapleton, Utah
Reviewed 5 days ago NEW

More personable than the Moon Palace. The staff was very attentive to our every need. We are members of Palace resorts and have stayed at most of the resorts. this is one of the friendliest. Plyacar is scheduled for re-model so it will be even better on our next visit.

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Thank Bruce R S
Los Angeles, California
Reviewed 5 days ago NEW

Dissatisfied with overall experience compared to other palace resorts , food quality need to be improved definitely , spa was great and appeared you where outside the resort and did not match with the rest

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Thank baran2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Beachfront
  • Spa
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more   less 

Additional Information about Playacar Palace

Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $487 - $808 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 201
Reservation Options:
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Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#11 Top resorts Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
#14 Business Hotel in Playa del Carmen
#14 Spa Hotel in Playa del Carmen
#15 Luxury Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#16 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Playacar Palace staff and other travelers.
375 questions
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Questions? Get answers from Playacar Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“all rooms have views of ocean”
 of 5 bubbles mardale2017, yesterday | Read review
“Ask the room of your dreams with sea view”
 of 5 bubbles derlylopez, 2 days ago | Read review
“Rooms close to the lounge, where the evening activities take place, can be a little noisy until about 10 pm.”
 of 5 bubbles NancyB287, 1 week ago | Read review
“If you forgot anything substantial, you can find almost anything in the local Walmart, within walking distance (20 mins) from the hotel.”
 of 5 bubbles tagor007, 2 weeks ago | Read review
“Ocean view”
 of 5 bubbles pattycakess2013, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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