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Bahía Del Espíritu Santo S/N, Playa del Carmen 77710 Mexico
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About

#22 of 331 hotels in Playa del Carmen
Location
4.9
Cleanliness
4.9
Service
4.9
Value
4.7
2022 Travelers' Choice Best of the Best
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Diving
Snorkeling
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Karaoke
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Family Resort
Languages Spoken
English, Spanish
Hotel links
Special Price:Xmas Sale: Up to 35% Off
2062Reviews786Q+A100Room tips
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waymonj2018 wrote a review Yesterday
The Woodlands, Texas2 contributions
Location is great, just steps from 5th Avenue shops and restaurants. Ocean view rooms are nice with jac;uzzi tubs. But what makes this resort is the amazing friendly and super efficient staff. The hostess, Jassel, was just amazing, Palace Resorts is so lucky to have such an outstanding employee in such an important position. All of the staff were so nice; however, I must single out some of the ones that went above and beyond expectations: Antonio in the MoMo restaurant, "Nocho", Ana and Melvin at the pool, the chefs (Julissa, Jenifer and Yuri), and Roberto, Yesenia, Selena and Sebastian in the Breakfast Cafw del Mar. They were just so attentive and so pleasant to be with. Our only negative was the seaweed which apparently has taken over the entire caribbean beaches du;ring the summer months.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kathleen H wrote a review Jun 2021
Ormond Beach, Florida141 contributions46 helpful votes
+1
Hotel's Favorite
My husband and I have stayed at Playacar Palace several times because it is AMAZING. First, the location is perfect- right next to 5th Avenue but far enough from the hustle and bustle to feel secluded. Also, if you are an animal lover like me, the property is right next to a small animal preserve where you can spot agoutis, coatis, and peccaries. We were upgraded to a concierge level room on the 4th floor. What a view! And our room was always well-stocked. Ricardo not only made sure we had plenty of drinks and snacks, but also made my husband and I smile with his kind words every day. The food is delicious. My favorites were the the pasta alla ruota at Bocelli (I mean, pasta cooked in a giant wheel of cheese?!?!), all the pizza cooked in the wood-burning oven next to the pool, and of course you can't beat avocado toast for breakfast in bed! The pool was great, as always. Plenty of chairs, different food carts every day, and great service. Ancelmo at the Aqua Bar made the best drinks! Speaking of drinks, the drinks at the Lobby Bar were also top notch. Thank you Felipe and Herlin! After all the margaritas and cervezas, the spa was much needed. Rosario took great care of me during hydrotherapy, my masseuse Marina worked out all my knots, and Margarita did an amazing facial. The nightly shows were impressive, too. Even though I've seen the Michael Jackson show numerous times, I still love it so much! Lev is perfection! Can't wait to come back Playacar Palace for another vacation soon!
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Date of stay: June 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
8 Helpful votes
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Response from social media Palace Resorts, Propietario at Playacar Palace
Responded Jun 22, 2021
Dear KtheRunner; Thank you very much for taking the time to share your experience with us and for giving us as always the opportunity to host you and create once again another fabulous vacation for you. It is wonderful to know that you were able to enjoy a fantastic stay, with great facilities, comfortable accommodation, and delicious offerings and with the excellent attention and service from the entire staff. We very much appreciate your recommendation and we will be delighted on having you back very soon for another extraordinary vacation. Best regards, David Rubio General Manager Playacar Palace
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sarah L wrote a review Sep 25
1 contribution
This was my 5th or 6th time to Playacar Palace and there is a reason we keep going back! The location, smaller size, and absolutely amazing staff! Playacar Palace is located just 1-2 minutes walking distance from the main hub for shopping and restaurants, yet its entrance and beach protect you from the crowds if you'd rather not partake. For us, it was nice to have that balance. I can't say enough for the amazing staff at Playacar Palace. They are so attentive, friendly, authentic, and genuine people. Special shout out to Perla, Ricardo, and Anna around the pool area. Jorge, Roger/Rogelio, and Rodrigo on the entertainment staff. We worked out more on vacation than in real life! But, we had so much fun we didn't even realize it! Th4ey are so full of life and positive energy! You must visit the restaurant Momo. The food is amazing, but Domingo, Olivia, and Cesario had us in stitches. We were laughing so hard we were crying! We went back to Momo 3 times, just to see them.....the food is good too. :)
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Date of stay: September 2022
Rooms
Cleanliness
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Palace Resorts, Director General at Playacar Palace
Responded yesterday
Dear sleighninger, It is great to read your positive review, we thank for taking the time to share it with us, we are pleased that you enjoyed our location, facilities and services provided by our amazing staff. . We are pleased to read your kind words of Perla, Ricardo Anna, Jorge, Roger, Rodrigo, Domingo, Olivia and Cesario, our staff is committed to exceed our guest expectations, we are glad to know that they are an example of this. We remain at your service. Best Regards, Natalia Sánchez E-Concierge Playacar Palace
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mountaingirl614 wrote a review Sep 22
Houston, Texas38 contributions59 helpful votes
This is our first time visiting Playa de Carmen and we stayed at Playacar Palace. We had a great stay and enjoyed all the food and amenities on site. The resort is a short walk to Quinta Avenida where you can find a lot of shops, restaurants and entertainment. The massages at Awe spa are a bit pricey but totally worth it. Book a massage, especially if you have resort credits, you won’t regret it! Playacar staff will do everything they can to accommodate all your requests and needs. Isabel at guest services even went out of her way to make special arrangement for me and my husband to have a romantic Yucantan vegetarian dinner by the beach since we both do not eat meat nor seafood. So thoughtful! A special shout out to all the people who made our stay extra memorable: Isabel and Karen at guest services, Javier and Miguel at the front desk, Wilbert and Dayana at tours/spa info, Flabia at Awe spa, Cesareo at Momo, Luis and Mario bell boy, Yesenia, Israel, Roberto, Alfredo, Sebastian and Jorge (chef) at Casa del Mar.
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Date of stay: September 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Palace Resorts, Director General at Playacar Palace
Responded 4 days ago
Dear Mountaingirl1614, It has been a privilege to host you at Playacar Palace this first time and we look forward to many more visits, we appreciate your preference and would like to thank you for your review, it is extremely important for us to know your impressions, we are delighted that your experience has been very positive and that you have been able to enjoy our privileged location, our Awe spa and massage facilities and to mention the names of the staff members like Isabel who made your romantic celebration at Lahna an exceptional experience also Karen, Javier, Miguel, Wilbert, Dayana, Cesáreo, Fabiola, Luis, Mario, Yesenia Israel, Roberto, Alfredo, Sebastián and Jorge our staff is committed to exceed the expectations of our guests, we are glad to know that all of them are an example of it. We very much appreciate your recommendation and we hope to see you again in the future, Best Regards!!! Natalia Sánchez E-Concierge Playacar Palace
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thomas Svrcek wrote a review Sep 22
1 contribution
Trip number 10 to Playacar Palace is over and can't wait till next May for trip 11. As always I can't express my gratitude for the exceptional service before and during our stay. Isabel and Carmen made sure that we had our favorite room. Thank you both. Check in only took 5 minutes. Carmen from the pool bar was waiting for us at the lobby bar with our favorite drinks in hand on arrival. Israel, Satori, Satoro, Selena, Yesenia, Julia, Olivia, Rigoberto, and Yanelly greeted us on arrival in Cafe del Mar and provided excellent service and friendship all week long. At the pool we were given excellent service by our friends Ingrid, Perla, Carmen, Bonito, Alexis, Daniella, Sylvia, Ana, Valentin, Basilio, and Carmilino. Ignacio and Aaron made sure we had our favorite chairs every day. Jorge,Roger and the the entertainment crew kept everyone moving all week. Thank you to all that I have not mentioned. Especially the cleaning crew, maids and room service workers. We return every year because of the staff who are also our friends. Can't wait to return. We met a new friend while we were there. The orange gato (cat) that came to our patio to talk every night. ITS A PLEASURE!!!
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Date of stay: September 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Palace Resorts, Director General at Playacar Palace
Responded 4 days ago
Dear ThomassH9898FO, We feel extremely fortunate that you have giving us your confidence and trust during all these 10 years ,your stays year after year make us very happy, especially because we consider you part of our family, thank you for always remembering the names and the attention of our great staff that strives to provide exceptional service to make your experience better more than exceptional , Isabel, Carmen, Israel, Sotero, Selena, Yesenia, Julia , Rigoberto, Yanelly , Perla, Carmen, Benito, Alexis , Daniella, Sylvia, Ana, Valentin, Basilio, Carmelino, Ignacio, Aaron, Jorge and Roger please note that they will receive excellent recognition for always being attentive to your needs,  We feel privileged to be one of your favorites resorts and we look forward to welcoming you back to you home all our staff and your new friend orange cat will be waiting for your next visit!!! It is our pleasure!!!  Best Regards!  Natalia Sánchez E-Concierge Playacar Palace
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Joe T wrote a review Sep 9
Crystal Lake, Illinois6 contributions10 helpful votes
Piezzacar Palace because my grandson is 3 and calls pizza Piezza and Piezza is what he loves to eat. He’s an awesome little man. Just saying. I wanted to express how amazing our first family vacation was with our grandson and his parents (they were there too) at Playacar Palace Resort. The team at the resort made us feel so welcome and made sure our grandson had an amazing first vacation to Mexico. Every morning for breakfast Roberto, Elvia and Julesse (chef) made sure we had everything we needed. They were awesome, they always split the apple juice and water 50/50 for our grandson and brought “crappa” (what a 3 yr old casks his grandpa) his Toncha (tequila coffee cream), we didn’t have to ask. Julesse knew “crappa” wanted his old man breakfast of 2 eggs over easy and grandson wanted pancakes or chorizo, scrambled eggs and cheese, well cause that’s what grandma eats and now so does our daughter and grandson. At the pool we had a great time with Jorge, Roger and Rodrigo on the entertainment staff. I sucked at volleyball but Jorge just played on. The pool wait staff was also incredible - Daniela, Rodrigo, Silvia, Basilio, Perla and Ignacio never stopped. They were always coming around to make sure we had what we wanted, not too much water cause, well that’s boring. Not sure who was cooking the food for the pool area but they did a great job too. The tacos with guac, onion rings, and of course the brick oven pizza for our grandson. We started calling it “Piezzacar Palace” because he had to have “piezza”everyday for lunch and many nights for dinner. We had a great dinner at Momo’s hibachi thanks to Chef Jonathon. Our grandson couldn’t stop talking about the choo choo and fire. That was so fun to see him light up while watching the show. At the Italian restaurant, Grandma said, several times and I stress, “these shrimp are phenomenal.” Anyway, I almost don’t want to brag too much about how well we were treated at Playacar Palace/Piezzacar Palace. They gave us such special treatment and I don’t want to have more people there to compete with in the future. That said this resort is fantastic. We are going back soon.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Palace Resorts, Director General at Playacar Palace
Responded 2 weeks ago
Dear Joe T, On behalf of the Playacar Palace team I would like to thank you for your detailed review, we appreciate that you have taken the time to write down your experience about each area of the resort such as the entertainment, the delicious food offerings you enjoyed as the scrambled eggs and pancakes with chorizo at the buffet , tacos with guacamole, the shrimp at the Bocelli restaurant and the hibachi experience at Momo with the Chef Jonathan but most importantly, the pizza that your grandson could enjoy every day. we're delighted that you encountered excellent service everywhere you went, we are loving the fact that you felt like we intended to, as each guest is an extremely important person. Thank you for mentioning the names of the staff who provided their best efforts to make your experience enjoyable be sure they will receive the recognization for their hard work. We would love to host you and your family again at " Piezzacar Palace" and help you with everything you need, Best Regards, Natalia Sánchez E-Concierge Playacar Palace
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jen R. wrote a review Aug 2022
Severance, Colorado2 contributions
We've been to four Palace hotels, and Playacar is our favorite so far. The resort is smaller, so you can really get to know the staff. It's right in the heart of the town and really close to many excursions. We'd come back in a heartbeat.
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Date of stay: August 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Palace Resorts, Director General at Playacar Palace
Responded 3 weeks ago
Dear tandjrael, We feel extremely fortunate that you have giving us your confidence and trust during all these years, at Playacar Palace we work incessantly to give our guests the service they have come to expect ,we feel privileged to be your favorite resort. Thank you for noting the our small facilities , privilege locations for excurisions and the attention provided by our staff , We're delighted that your experience was very positive and hope to have the opportunity to host you again in the future. Best Regards! Natalia Sánchez E-Concierge Playacar Palace
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SUNKISSDSLP10 wrote a review Aug 2022
1 contribution
This place was above my expectations. Ana from the bar staff is awesome!!! Went above and beyond. Make her a manager. The spa service w lucilley and Carmen was AMAZING. They deserve a raise or a bonus. Carmen did my facial and assisted w the couples massage. The women who checked us in , super sweet. Food was good. The only hard part was booking transportation to and from the airport as we stayed 4 nights do transportation was “included”; but we spent several hours on the last day trying to rebook our departure time. They wanted to drop us off at 830am and our flights didn’t depart until 330pm. Also, we wish they played music other than the local music. The music at pool would be a good thing for them to revamp.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Palace Resorts, Director General at Playacar Palace
Responded 4 weeks ago
Dear SUNKISSDSLP10, We´re delighted you taking the time to expressed your feedback regarding your recent stay at Playacar Palace, your insights and impressions are very important for us be sured our staff will receive the recognization of their efforts as Ana, Lucely and Carmen who do their best to ensure provide the service you expect to receive. Thank you for your comments regarding transportation we will share this feedback with the corresponding department in order to implement new procedures and improve in the process our staff is always aware and concerned about our guests, that's why according to their policies establish pick up times to take care of any unforeseen event and make sure that our guests arrive on time for their flight. We are very happy to know your general experience was very positive and we hope you can give us the opportunity to host you in a very near future, Best Regards! Natalia Sánchez E-Concierge Playacar Palace
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ClanClark wrote a review Aug 2022
Durham, United Kingdom533 contributions215 helpful votes
+1
A wonderful two week stay at the Palace. A beautiful resort, with warm and caring staff. Very well maintained, excellent food. Yesenia looked after us nearly every breakfast and was wonderful her and the breakfast chef seemed to know what I wanted before I even sat down! Buffet and the speciality restaurants were excellent. The hotel is a two minute walk from 5th Avenue and convenient for all the shops. However if it wasn’t for the ferry pier, you would think you were somewhere far more remote it was so peaceful. Hats of to “George, Dana and Roger” the pool entertainment team, our daily games, and wins in might add, of volleyball and waterpolo were a highlight for us all, including a tween and a teen. The whole vibe made you want to relax and the staff ensured you were pampered.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Palace Resorts, Director General at Playacar Palace
Responded 4 weeks ago
Dear ClanClark, Reviews like yours pampered us with great satisfaction to learn your experience was more than positive , thank you for recognize our staff efforts such as Yesenia , George, Dana and Roger , we are glad you were enjoyed our restaurants, the resort location a very few minutes from the 5th avenue and the ferry pier . We hope to have the opportunity to host you again in a very near future, Best Regards, Natalia Sánchez E-Concierge Playacar Palace
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mbriggs245 wrote a review Aug 2022
Suck a great place everyone is so nice. This was our 2nd trip to a palace resort and we had such a great time We loved the italain restraunt and momo was awesome as well The pool was great and the beach was nice little sea grass but nothng bad
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Review collected in partnership with this hotel
Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Palace Resorts, Director General at Playacar Palace
Responded 4 weeks ago
Mbridgs245, Thank you for taking the time to shared your positive feedback regarding your recent stay at Playacar Palace and noted the service provided at the Italian and Momo restaurant as well with the pool and beach, We hope to welcome you very soon in a very near future, Best Regards! Natalia Sánchez E- Concierge Playacar Palace
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$377 - $492 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
playacar palace hotel playa del carmen, playacar palace mexico, playacar palace resort
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
201
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Frequently Asked Questions about Playacar Palace
Which popular attractions are close to Playacar Palace?
Nearby attractions include Parque Los Fundadores (0.2 miles), Zona Arqueológica Playa del Carmen (0.2 miles), and Paseo del Carmen Shopping Mall (0.08 miles).
What are some of the property amenities at Playacar Palace?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Playacar Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Playacar Palace?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Playacar Palace?
Yes, free parking is available to guests.
What are some restaurants close to Playacar Palace?
Conveniently located restaurants include Senor Frog's Playa del Carmen, Los Tapetes, and Hard Rock Cafe.
Are there opportunities to exercise at Playacar Palace?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Playacar Palace have airport transportation?
Yes, Playacar Palace offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Playacar Palace located near the city center?
Yes, it is 0.8 miles away from the center of Playa del Carmen.
Are any cleaning services offered at Playacar Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does Playacar Palace offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.