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Playacar Palace

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4,069 Reviews from our TripAdvisor Community

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Showing 3,265: English reviews
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Saint Louis, Missouri
Reviewed today NEW

My experience was terrific for myself and friends. My only disappointment is that I have been a member for over 12 yrs. and the last two times I booked my rooms (I requested certain floors and section) and the hotel did not honor my request. I booked rooms over six months in advance and even called down to the hotel...

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Thank stacydeleste
Waco, Texas, United States
Reviewed today NEW

The hotel is clean; and the staff is continually sweeping the common areas. The service is very good. The greeting staff is a bit inflexible and unwilling to make small changes to satisfy the customer. The dining facilities are very good, especially the Asian restaurant. There are children at the swim up bar which is a bit annoying, and children...

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Thank Kenneth R
Montreal, Canada
Reviewed today NEW

Just returned from a 9 day trip to Playacar Palace, our third trip in as many years. As previously, this is our favorite of the Palace resorts because of its small size and proximity to Playa del Carmen. A highlight as always is the tremendous staff and this time it seemed like the service had stepped up another level. Of...

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Thank Jeremy H
Port Washington, New York
Reviewed yesterday NEW

This was our third consecutive trip to Plyacar Palace one of the Palace Resort Hotels. We keep returning because it is a special place to vacation. What makes it special are the workers who love their jobs and who enjoy providing you with your every need. To say the workers go above and beyond is an understatement . Waiters Edgar,Israel,Ballazar,Fidel,Manuel...

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Thank Stephen S
Woodbridge, New Jersey
Reviewed yesterday NEW

Playacar Palace is our favorite palace. Great location, staff, service and food. Le Blanc is outstanding as well with an amazing beach but we prefer the location of Playacar Palace, right next to 5th Avenue that offers lots of fun shopping, entertainment & restaurants. We do not like being secluded to the hotel and like to venture out. Another amazing...

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Thank vacati0nl0ver2012
Minneapolis, Minnesota
Reviewed yesterday NEW

We loved the playa palace due to the size and location. The staff was amazing and our kids have never been to the ocean before and they loved the beach!! They also felt safe and loved the staff! We asked the staff for Abbott board and they were so kind to find us one and allowed the kids to use...

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Thank benandfamily131
North Bend, Washington
Reviewed yesterday NEW

My husband and I went to the Playacar Palace to celebrate our 25th anniversary. It was our first time visiting but won't be our last!! The service is outstanding and they made us feel special from the moment we checked in. Dionicio was amazing and kind and he really made our trip special. We met him in the buffet restaurant...

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Thank 902Monica
Raleigh, North Carolina
Reviewed yesterday NEW

Palace continues to define excellence in all-inclusives. This particular property is fantastic because of the staff. The names of staff providing excellent customer service are numerous but some of the ones the stand out include Ismael (Brazilian restaurant), Ubel (pool concierge), Oscar and Reyna (lobby bar), Tania (diamond concierge). All of the restaurants were great. Italian and Brazilian were our...

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Thank BigGuySteve
Mystic, Connecticut
Reviewed yesterday NEW

We have been vacationing at Playacar Palace for the past 11 years. We ventured out twice, staying at two other Palace Resorts, but Playacar Palace is still our favorite. It's the perfect size (I believe a little over 200 rooms) and the perfect location in Playa del Carmen. Over the years, we have been fortunate to secure a room with...

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Thank ggd15
Tampa, Florida
Reviewed yesterday NEWvia mobile

This is a super late review, but since I vacationed there several times, I speak out of experience. And being there in a couple of days I looked through the recent reviews, to see if there is anything is new. Let me start to say that I have been to most Palace resorts, and they all are great. This trip...

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Thank RonjaFl
PR Manager P, Public Relations Manager at Playacar Palace, responded to this review

Dear RonjaFl, We would like to express our gratitude for your kind words about your stay at Playacar Palace and the wonderful people that was involved in your vacation, we all consider your review as an excellent encouragement, your review is extremely helpful for travelers trying to make a decision for their next vacation. Please don't hesitate to contact me...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Beachfront
  • Spa
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more   less 

Additional Information about Playacar Palace

Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $478 - $806 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 201
Reservation Options:
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Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#11 Romantic Hotel in Playa del Carmen
#11 Top resorts Hotel in Playa del Carmen
#14 Spa Hotel in Playa del Carmen
#14 Business Hotel in Playa del Carmen
#14 Luxury Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#16 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Playacar Palace staff and other travelers.
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Questions? Get answers from Playacar Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ocean views a plenty”
 of 5 bubbles BigGuySteve, yesterday | Read review
“5th floor ocean view.”
 of 5 bubbles Wags2015, 2 days ago | Read review
“Ask for a balcony otherwise you may not get one. Avoid the lobby area and Senior Frogs for a quieter room!”
 of 5 bubbles Jeannak60, 1 week ago | Read review
“Try to stay near the pools with an Ocean View”
 of 5 bubbles precista46, 1 week ago | Read review
“Oceanview, 4th floor; or, oceanfront, if membership allows.”
 of 5 bubbles romell858, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question