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Playacar Palace

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3,697 Reviews from our TripAdvisor Community

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Showing 2,966: English reviews
Northop, United Kingdom
2 reviews
5 of 5 stars Reviewed yesterday NEW

Just come homestayed for 10 days one of the best holidays i have had and i have traveled the world the hotel was spotless the service and staff could not have been better the food was excellent especially the italian SHops 5 min walk away .AGe 55 and 75 so was to supply both ages we will be going back... More 

Helpful?
Thank marg180
Forest Hill, Maryland
Level Contributor
4 reviews
5 of 5 stars Reviewed 3 days ago NEW

Spent an awesome 10 days here in September 2016. We hit the slow season so it felt like we had the place to ourselves! Our room was amazing. The hotel staff was totally engaging. From Edwin at the programs desk to Jose at the pool bar, and everyone in between, the service was impeccable. We love the open air layout.... More 

Helpful?
Thank Dawn G
Hazlet
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

A friend and I stayed at Playacar Palace September 10-13. Hotel was very clean. Beautiful beach. Walking distance to ferry and 5th Avenue stores. Great Location. Excellent service. Jose and Johnny at the pool bar were great. Food was just ok. Would go back.

Helpful?
Thank estherf1262016
PR Manager P, Public Relations Manager at Playacar Palace, responded to this review

Dear estherf1262016, Thanks so much for your feedback, we appreciate enormously the time you took to write a review about your stay at Playacar Palace, we will definetely verify the food preparation with our Head Chef to offer you a great/better selection and taste next time you stay with us. We would love to hear your suggestions so please don't... More 

Surigao del Norte Province, Philippines
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed at Playacar Palace on September 14 to 17. Before our arrival I made reservations for our activities. Excellent customer service from Rosa Maas Xool, vacation planner. I cant forget her name because it makes our holiday more relaxing. Check in was very quick. The front desk was very efficient and accomodating. Hotel policy to check in is 3:00... More 

Helpful?
Thank PinoyAko14
PR Manager P, Public Relations Manager at Playacar Palace, responded to this review

Dear PinoyAko14, Thanks so much for your review, we're so glad that you have the opportunity to try one of our new additions in Playacar Palace, the Yucatecan Restaurant "Lanah" offers a great À la carte service with authentic regional food and very intimate and romatic ambiance. We appreciate you giving us the chance to host you after your visit... More 

Mystic, Connecticut
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a wonderful stay at the Playacar Palace! The staff truly makes the experience memorable - especially Cristal, Isabel and Ayanei. From the ease of transportation to the golf club, the delicious drinks in the lobby bar, the FAB entertainment, great service on the beach, great breakfast buffet to the tour of the kitchen that exceeded any of my... More 

Helpful?
Thank AndreaLeiser
PR Manager P, Public Relations Manager at Playacar Palace, responded to this review

Dear AndreaLeiser, We would like to express our gratitude for your kind words, they're an incredible incentive for all our staff members and help travelers to make a decision when choosing the perfect place for their next vacation, we can not thank you enough for your time dedicated to write your review. We would love to have the opportunity to... More 

Level Contributor
60 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

A friend and I stayed with our families for two weeks. Before leaving the UK we both upgraded to Superior Sea View Rooms. Upon arrival at the hotel late evening after an hour delay waiting for luggage I was allocated an obviously inferior small room with 50% sea view and 50% concrete wall! I visited my friends room and found... More 

Helpful?
Thank Futureboyhimself
PR Manager P, Public Relations Manager at Playacar Palace, responded to this review

Dear Futureboyhimself, Thanks so much for your detailed review, for us is extremely important to have your feedback, this helps us know which areas we need to work in, you may rest assured that all your comments are taken into consideration to offer our future and inhouse guests the best service. We appreciate enormously that you remember the names of... More 

Rochester, New York
1 review
5 of 5 stars Reviewed 1 week ago

For my fiancé and I, this was our first time staying at Playacar Palace. The ocean was beautiful and our fourth floor room was great! The trip to chichen itza was also fun for myself as that was another first for me. The hotel put on a specialty dinner (10 course, dark room, projector) such good food and just an... More 

Helpful?
Thank mjmiller4799
PR Manager P, Public Relations Manager at Playacar Palace, responded to this review

Dear mjmiller4799: Thanks so much for taking the time to write a review about your recent vacation at Playacar, we truly appreciate you remembering the name of some members of the staff directly involved with your stay, one of our main goals is to provide excelent service to all our guests, we are happy to know that you enjoyed your... More 

Waco, Texas
1 review
5 of 5 stars Reviewed 1 week ago

We've stayed here the past two years on vacation and it's been wonderful both times. The service is fantastic, front desk, bars, spa, and the restaurants. We did have an issue with a couple of electrical outlets in the room as well as the motor being out on the Jacuzzi tub, but a call to maintenance and they had all... More 

Helpful?
Thank rjoden
PR Manager P, Public Relations Manager at Playacar Palace, responded to this review

Dear rjoden Thanks so much for your preference for Playacar Palace, we are aware of the wide variety of resorts in the area and having the opportunity to host you is a privilege, thanks for your feedback about the situations you experienced, you may rest assured we'll keep working in the improvement of the facilities and service. When you come... More 

Jersey
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Memo to Cafe del Mar: your waiters are not my new best friends - they do not need to know whence I came, when I came, how lng I am staying, or my shoe size (OK, I made that last one up) - their job is to wait on tables, not to yap. If they did more of the former,... More 

Helpful?
Thank Crapaud_9
Houston
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We brought my 15 year old niece for a quick trip before school started. Perfect time to go since it was the week after busy season. Hotel was nice and quaint, note that we are not "all-inclusive travelers" but this experience was good one! I have to commend the wait staff for being amazing and on top of their game,... More 

Helpful?
Thank cicibloomTexas
PR Manager P, Public Relations Manager at Playacar Palace, responded to this review

Dear cicibloomTexas, Thanks for giving Playacar Palace a chance, we are extremely happy about your positive experience with all inclusive hotels and hope to have your preference in a very near future. We are aware of the dedication of all the members of our staff, Cristian and Livia are extremely hard working and commited to our guests. Please don't hesitate... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Beachfront
  • Spa
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Free Breakfast
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Business Center with Internet Access
Official Description (provided by the hotel)
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more   less 

Additional Information about Playacar Palace

Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $386 - $758 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 201
Reservation Options:
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Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#11 Top resorts Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
#13 Spa Hotel in Playa del Carmen
#14 Business Hotel in Playa del Carmen
#14 Luxury Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#15 On the Beach Hotel in Playa del Carmen
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