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Playacar Palace

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4,181 Reviews from our TripAdvisor Community

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Showing 3,366: English reviews
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Reviewed yesterday NEW

We have been to huge resorts and we have been to undersized resorts. My wife and I thought the size of the resort was perfect. It just felt comfortable. The room was spacious, clean and everything worked. We had a regular, ocean view room (#404) and were slightly disappointed that there was no balcony. From pool to room it was...

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Helpful?
Thank Kevin A
Washington DC, District of Columbia
Reviewed yesterday NEW

Went to Spring Break with family. Great place, service is excellent! People go out of their way to accommodate every guest. Checking was a breeze and very welcoming. Abigail our sales rep, was very kind and not pushy at all. We appreciated that. We decided not to participate in the resort sales pitch, and she was very pleasant about it....

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Helpful?
Thank nayoroa
Minnesota
Reviewed 2 days ago NEW

This was a very difficult review to write because although my husband & I had an overall wonderful experience, our friends (a family of 4) had constant problems. The review is long, but I like to provide detail. The first issues began before arrival. My husband and I are Palace members, so we, along with our friends, booked an 8...

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1Thank UMNgrad97
Montgomery, Minnesota
Reviewed 2 days ago NEW

The perfect vacation! We waned a place we could have fun, relax, SCUBA, anything and everything at our finger tips but with little effort. If we wanted an excursion, it was arranged. If we wanted to do nothing, there was always a spot at the pool and the beach was wonderful. The water is perfect and the beach well kept....

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Thank James K
Calgary, Canada
Reviewed 3 days ago NEW

I thought I would put our Belated review in .. We got married at this resort in 10/10/2010 and have returned for our anniversary 3-4 times .. But this last time was just that our Last time ... The service from the workers is allways top notch .. It's when you run into problems and needing the front desk to...

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1Thank Frank B
Midwest
Reviewed 3 days ago NEW

We participated in the ownership sales pitch in exchange for two hours of jet ski/wave runner rentals at their sister property Moon Palace. After listening to the ownership presentation, we took a shuttle to the Moon Palace, went to the rental location and we were told there was a problem. We wasted approximately a full hour each for four of...

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1Thank rummy10
Sault Ste. Marie, Canada
Reviewed 3 days ago NEW

Great hotel location. Wonderful beach - pool and pool area need upgrade! Food was awesome, staff was friendly. Resort credits are not worth it...prices are jacked up, so the 16% "tax" is essentially the real price anyway. Once renovations are complete we would consider returning due to its proximity to 5th Avenue. Overall a solid 4/5.

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Thank 4ZAGZ
Reviewed 4 days ago NEWvia mobile

One of the greatest beaches we've been at with beautiful water and awesome waves. If you are more pool people, we would rate this place average as the pool is decent but the swim up bar is always in the shade which makes it not welcoming. Mostly spent our time on the beach, which was wonderful and why we chose...

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Thank Michelle A
PR Manager P, Public Relations Manager at Playacar Palace, responded to this review

Dear Michelle A, We would like to express our gratitude for your kind words about your stay at Playacar Palace and the wonderful people that was involved in your vacation, we consider your review as a marvelous incentive for all our staff members and helps travelers to make a decision when choosing the perfect place for their next vacation on...

Madison, Wisconsin
Reviewed 4 days ago NEW

Had a wonderful week in paradise. we were able to use some of our credits on the romantic dinner at sunset as well as the couples massage. The pool bar staff were almost too good at keeping our cups full. Only complaint is the luna lounge. Music was bad and staff was unable to adjust. Made our fun evenings end...

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Thank mmbest2017
PlayacarPalaceGM, Director General at Playacar Palace, responded to this review

Thank you very much for sharing your candid comments and observations with us. As a high-end, all-inclusive resort we strive to provide our guests the very best in product and service so that when compared to other resorts we are considered head and shoulders above the rest. Of course, when examining carefully, one would be able to find small details...

Lodi, California
Reviewed 4 days ago NEW

Absolutely loved our stay here! The food is terrific and the staff is top of the line! The entertainment staff make it so fun-Abigail, Braulio, Rudolfo, Cain and more!! In the Luna bar, Gabriel is awesome! In the Lobby Bar-Oscar and Francisco are terrific! At the pool bar, very young, but super amazing-Alejandro! Lol! The wait staff are wonderful too-Elvia,...

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Helpful?
Thank sdcbwoods
PlayacarPalaceGM, Director General at Playacar Palace, responded to this review

Thank you for your kind comments, I will be sure that every member of the staff mentioned read your comment. Please, do not hesitate to contact me for any question or comment Hasta Pronto D. RUBIO PLAYACAR PALACE GM drubio@palaceresorts.com

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Beachfront
  • Spa
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more   less 

Additional Information about Playacar Palace

Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $453 - $806 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 201
Reservation Options:
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Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#11 Romantic Hotel in Playa del Carmen
#12 Top resorts Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#15 Luxury Hotel in Playa del Carmen
#15 Spa Hotel in Playa del Carmen
#17 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Playacar Palace staff and other travelers.
414 questions
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Questions? Get answers from Playacar Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms on the south end of the resort on the upper level are quieter.”
  • Sand Suite
  • Suite 337
  • Suite 337
  • Suite 337
  • Suite 337
  • Suite 337
  • Sand Suite #103
  • Suite 337
 of 5 bubbles UMNgrad97, 2 days ago | Read review
“Had troubles with the beds .. and room switching ..”
 of 5 bubbles frankbD5102RX, 3 days ago | Read review
“be a diamond member”
 of 5 bubbles travelinpretzel, 4 days ago | Read review
“Further away form the pier to avoid the late night noise from Senor Frogs next door.”
 of 5 bubbles BuzzinaroundSandy, 5 days ago | Read review
“Ask for an ocean view”
 of 5 bubbles 515jennan, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question