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Playacar Palace

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3,593 Reviews from our TripAdvisor Community

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Showing 2,896: English reviews
London, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

We had a great holiday at this hotel. First up this is a smallish hotel with a small pool but great beach. It's ideal for young families or those looking for a more personal experience (excepting the loud poolside music!) . For those with teenagers or wanting a full programme of daytime entertainments - I'd suggest you look elsewhere. All... More 

Helpful?
Thank Dhiren S
Windsor, Colorado, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Very much enjoyed our time at Playacar Palace! Great people and beautiful beach! Christian Estrada was great. He is always helpful and cares that you have a good time! The restaurants we really good especially the Italian restaurant!

Helpful?
Thank Laurie O
Dumbarton, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed here for 8 nights (should have been 14) in early July and all I can say is that is was very disappointing.We booked through Virgin Holidays who advertised this hotel as 5V rating(very misleading).When we arrived everything looked as we would have expected but that was shortlived once we got to our room,the breathtaking view as advertised was... More 

Helpful?
Thank scottishrob69
San Antonio, Texas
Level Contributor
5 reviews
5 of 5 stars Reviewed 3 days ago NEW

This resort is a hidden gem! My husband and I came here on a much needed vacation and received so much more! The service and Awe-spa was absolutely Awesome! Everyone at Playacar went above and beyond to ensure our stay was pleasant! The food was phenomenal- Chef JuanDavid and his staff spoiled us with the best service I've ever experienced!... More 

Helpful?
Thank Weneedtogetoutmore
PlayacarPalaceGM, Director General at Playacar Palace, responded to this review

I thank you very much for taking the time to express your detailed comments on your recent family vacation with us at Playacar Palace. And I am pleased that the positive aspects such as impeccable service and the overall experience I hope to have the pleasure again to host you and your lovely family. Take care and warm regards to... More 

Laredo, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

What an amazing vacation we had at this hotel. My wife and I were celebrating our 25th anniversary with my family, relatives and friends. Let me start with saying thank you to the entire staff at Palace Resort. These were the friendliest people, always greeting you and willing to help and attend to any of your needs. The staff at... More 

Helpful?
2 Thank jrsgrace
PlayacarPalaceGM, Director General at Playacar Palace, responded to this review

Thank you for bringing to my attention your well-balanced comments on some of the aspects that we excelled on and others that did not meet your criteria of an overall excellent vacation. I take all comments as constructive, and I am very prepared to make changes and adjustments when it benefits all guests. I do apologize however for the shortcomings... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Amazing from arrival to checkout! We were welcomed with cool towels after a long flight and quickly checked in by the amazing Tania! Our room was amazing and spotless. The view was incredible. The hotel was gorgeous, comfortable and beautifully maintained. The food was delicious and the staff at each restaurant went above and beyond to ensure we were enjoying... More 

Helpful?
4 Thank Justin G
PlayacarPalaceGM, Director General at Playacar Palace, responded to this review

Thank you Justin G for your lovely review. We really hope to receive you back soon nad make your next stay memorable again, and who knows...maybe you will be three. Hasta Pronto D. Rubio Playacar Palace GM drubio@palaceresorts.com More 

Brownsville, Texas
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Just returned from a six night stay at this resort from July 3-9.  Second time we stay at this resort.   Resort grounds  The resort is simple and clean.   Not much changed since our last visit, but they have kept up the facilities very well.   The pools are clean, as are the lobby areas and beach front property.... More 

Helpful?
Thank Fernando P P
Jacksonville, North Carolina
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My family and I recently spent a week at Playacar Palace from July 6th to July 13th after spending a week at Moon Palace Sunrise in Cancun. We love them both, but, they each have their own vibe. The vibe at Playacar Palace is an absolute peaceful calm...which we loved. We spent a lot of time at the beach, which... More 

Helpful?
Thank 49242NCTraveler
Whiting
Level Contributor
4 reviews
5 of 5 stars Reviewed 5 days ago NEW

I love PlayaCar, its beautiful and in a perfect spot. Let's see, the hotel sits steps away from the shopping market to buy all your souvenirs, tours, etc. Its a perfect, perfect spot. The hotel was super clean, and i get really nervous with bugs but never saw a bug or dirty sheet or room at all. The hotel looks... More 

Helpful?
Thank Lizette O
Level Contributor
1 review
5 of 5 stars Reviewed 5 days ago NEW

We were so thankful to be given a week at this resort as one of our wedding gifts. We have been to a few of the other Palace Resorts and Hard Rock Cafes before, but this for sure takes the cake. The resort is a tad on the smaller side, but we loved every minute of it. Unlike some of... More 

Helpful?
Thank Andrew S
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Free Parking
  • Business Center with Internet Access
Official Description (provided by the hotel)
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more   less 

Additional Information about Playacar Palace

Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $394 - $739 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 201
Reservation Options:
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Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#11 Romantic Hotel in Playa del Carmen
#12 Top resorts Hotel in Playa del Carmen
#14 Spa Hotel in Playa del Carmen
#14 Business Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#15 Luxury Hotel in Playa del Carmen
#16 On the Beach Hotel in Playa del Carmen
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