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Playacar Palace

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Traveler (365)
Dining (165)
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Overview
  • Excellent86%
  • Very good10%
  • Average2%
  • Poor1%
  • Terrible1%
Travelers talk about
“luna lounge”(10 reviews)
“pool concierge”(11 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Additional information
Offers from Playacar Palace
Special Offer: Package Deal
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Offers from Playacar Palace
Special Offer: Package Deal
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Rooms
Jun 3Jun 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (277)
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240 results
Traveler rating
207
25
6
1
1
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LanguageEnglish
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207
25
6
1
1
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All reviewsdiamond conciergeluna loungepool conciergedavid rubiomayan restaurantitalian restaurantlobby barferry to cozumelchef's dinnerchef juanvacation plannersentertainment staffmo mo no hanaawe spakiddie sectionluggage handlerspool tile
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1 - 5 of 240 reviews
Reviewed today

We are VIP members with Palace and this is our 3rd time staying at the Playacar property. Perla and Daniela, at the pool, have made our experience this year fantastic! They have truly gone above and beyond, everyday, to make our vacation enjoyable!

Thank Stefanie R
Reviewed yesterday

My wife and I are Palace Resorts VIP members and have been to most Palace properties. We went to Playacar for the first time in May 2018 to experience the adjacent city atmosphere of Playa Del Carmen. The dining was exceptional. My wife is a...More

Thank stevenkrapes
Reviewed 3 days ago

This year marked our eighth return to the Playacar Palace and I think that after the remodeling we were more excited to return than ever. The size of the hotel is intimate – it seems like everybody knows everybody. The staff at Playacar treat us...More

1  Thank Robert M
Response from GM_At_HotelZone, General Manager at Playacar PalaceResponded yesterday

Dear Robert M, For all of our guests who had been visiting us through the years, it was indeed a surprising but pleasant experience discovering all of the renewed areas. It was also for us, working here and spending a considerable part of your day...More

Reviewed 3 days ago

First time staying at Playacar Palace. I have been to other Palace resorts and, being a travel agent, multiple resorts in Mexico and the Caribbean for work and for fun. The hotel greeted us with a welcome drink and a fresh flower for my wife....More

Review collected in partnership with this hotel
2  Thank adamI3920LW
Response from GM_At_HotelZone, General Manager at Playacar PalaceResponded yesterday

Dear adamI3920LW, First and foremost, we would like to thank you for choosing Playacar Palace and taking the time to share your very positive comments with us. We work very hard to ensure our patrons receive only the best from us, and so I am...More

Reviewed 3 days ago

This is our third time visiting the Playacar Palace and we still absolutely love it! It's small and easy to navigate which creates a personal experience when we are there. You have the same waiters and entertainment staff each day that learn your name and...More

Review collected in partnership with this hotel
Thank jcoth
Response from GM_At_HotelZone, General Manager at Playacar PalaceResponded 3 days ago

Dear jcoth, We have no words to express our gratitude for your kindness and confidence in Playacar Palace. For us, there’s not a better way to recognize our efforts than pleasing us with your visit once again. This means we did things very good and...More

View more reviews
Most Booked Properties in Playa del Carmen
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About
Awards & Recognition
Travelers' Choice2018 Winner
Amenities
Top amenities
Pool
Room Service
Restaurant
Free Parking
Beachfront
Spa
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Breakfast included
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Center with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Spa
Fitness Center with Gym / Workout Room
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
$375 - $759 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Top resorts Hotel in Playa del Carmen
#9 Spa Hotel in Playa del Carmen
#10 Family Hotel in Playa del Carmen
#11 On the Beach Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
$375 - $759 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Top resorts Hotel in Playa del Carmen
#9 Spa Hotel in Playa del Carmen
#10 Family Hotel in Playa del Carmen
#11 On the Beach Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveler (365)
Dining (73)
Pool & Beach (55)
Room & Suite (46)
Governor Suite (52)
Superior Deluxe Room - Partial Ocean View (40)
Amenities (18)
Family and Play Areas (5)
Questions & Answers
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Andrea P
May 25, 2018|
Answer
Response from PR Manager P | Property representative |
Dear Andrea P, Thanks for your interest in Playacar Palace, please note that we only offer the service of our facilities to guests staying under the all inclusive plan. We do offer a day pass service which includes... More
0
Votes
angharadthoma
May 22, 2018|
Answer
Response from PR Manager P | Property representative |
Dear angharadthoma, Thanks for your preference for Playacar Palace, we are looking forward to your stay, please note that our rooms with double beds are superior deluxe resort view, partial ocean view, ocean view... More
0
Votes
Heidi D
May 21, 2018|
AnswerShow all 2 answers
Response from PR Manager P | Property representative |
Dear Heidi D, Thanks for your interest in Playacar Palace, the dress code is casual for most of our restaurants, the only one requiring formal dress code is the Itaian Restaurant Bocelli, this one requires long... More
1
Vote
Room Tips
"The wrist bracelet is also the room key. Much easier now not worrying if you left the key in the room."
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"Loved the ground floor as it was convenient to everything but be prepared for two beds and no king."
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"Almost all the rooms are ocean/pool view. All rooms have in room safe, drinks, beer, top shelf drinks."
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"Spacious and comfortable."
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