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This resort is so great! The service was good, the entertainment team was awesome! We were always kept entertained at the nightly shows and afterwards we went and danced at the disco Mascara...amazing!! All the staff is friendly and helpful.
The room was a bit...More
It's a good hotel. I won't repeat what's been said before. For us the things to improve are - in that particular order of importance - sound levels of evening shows, internet connectivity, themed restaurants, pool temperatures, food in general, room service, bit tired looking...More
My husband and I just arrived back from Quetzal. I was in Playa del Carmen last year with a friend as well so have many comparisons from the previous resort.
Pros: Lush green scenery, beautiful beach with many chairs, large pool, ice cream by the...More
It was my wife and my third time at the Quetzal each time has been great. this time we were with three other couples it was there first time there, they loved it. The location is great the beach is fantistic and the people that...More
I've been trying to email the Quetzal for a few weeks now as I need to pre-book a restaurant for a birthday celebration before we arrive for our holiday in March. Can anyone help with a reliable email address? We have persuaded our best buddies...More
$163 - $517 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#16 Green Hotel in Playa del Carmen
#24 Top resorts Hotel in Playa del Carmen
#30 Family Hotel in Playa del Carmen
#31 Romantic Hotel in Playa del Carmen
#32 Spa Hotel in Playa del Carmen
#33 On the Beach Hotel in Playa del Carmen
Non-Smoking Rooms ,
Number of rooms
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Yucatan Peninsula >
Quintana Roo >
Riviera Maya >
Playa del Carmen
Also Known As
Iberostar Quetzal Playacar Hotel Playa Del Carmen ,
Iberostar Hotel Quetzal Playacar ,
Iberostar Quetzal Playa Del Carmen ,
Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico
There are offices of multiple tour operators in the lobby - you can look through their offerings. Alternatively, take a taxi and go on your own. Taxi prices are fixed and can be found by the bellboy stand. Most likely your... More
There are offices of multiple tour operators in the lobby - you can look through their offerings. Alternatively, take a taxi and go on your own. Taxi prices are fixed and can be found by the bellboy stand. Most likely your taxi driver will wait for you free of charge. Do read up on the ruins - we went to Tulum on a taxi, ignored people at the site offering services, and the "real" entrance fee was many times cheaper than what they were offering at the tourist village. Same may be true for Coba
Yes this is for 'club members'only you can upgrade on resort to use these facilities when we enquired 1 week ago it was $50 per adult and $30 per child per day - you will not get a room upgrade but they will put extra items... More
Yes this is for 'club members'only you can upgrade on resort to use these facilities when we enquired 1 week ago it was $50 per adult and $30 per child per day - you will not get a room upgrade but they will put extra items in room robes etc
you can use a separate lobby bar/seating area and the beach area with a bar with branded spirits although you can get brands at any of the bars if you ask.
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"We stayed in building 15. If you like early nights - go for buildings 10-13"