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Iberostar Quetzal Playacar

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Iberostar Quetzal Playacar
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4,056 Reviews from our TripAdvisor Community

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Showing 2,387: English reviews
Newark, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

This is my second time at an Iberostar, first time at this property. I WILL BE BACK! We had an oceanview room. Literally walking steps to the beach. The pool area was about 100 yards from our front door. The service was excellent and loved all of the amenities. Not sure what happened with the food tho....it wasn't as good... More 

Helpful?
Thank leesej
Elgin, Mn
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Our ocean-front room was Great! Our patio was 10 steps to the beach, and could always find lounge chairs. Clean beach, and always something going on, volleyball, exercise classes, Frisbee or other water games. Food was OK. The complex was very large, with 2 Main areas. Lower area was probably the older of the two. The upper area was the... More 

Helpful?
1 Thank lakeman1
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for recently staying at IBEROSTAR Tucan & Quetzal on your recent vacations. We are glad to hear that your room accommodation, entertaining activities and super friendly and attentive staff were of your liking. Your opinion is greatly appreciated to continue improving as we hope to welcome you again in a near future. Kind regards, Quality Manager... More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Just returned from 2 weeks in paradise. The hotel is situated on one of the best beaches you can find and the hotel grounds are fabulous with a jungle area that is teeming with wild life, the monkeys can be loud in the morning but it makes for a relaxing holiday just walking thru the grounds, the pool is large... More 

Helpful?
1 Thank jamesjames M
Canterbury, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We went here for two week for our honeymoon at the beginning of September '16. Overall we had a brilliant time, but there are a few minor areas for improvements: - They play music, loudly, at the poolside for most of the day. This can be annoying for anyone, who, like me, just wants to relax and read. Would be... More 

Helpful?
2 Thank Bina6188
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our first trip to Playa. Me and my husband took our 3 kids in their 20's. I read all the reviews before going and everything positive was right on. The grounds are beautiful and you couldn't find a better beach. Our A/C did not work the first night but was fixed quickly the next morning when we reported... More 

Helpful?
4 Thank Kim B
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for the opportunity to host you on your recent family experience at IBEROSTAR Tucan & Quetzal. It is wonderful to read that you greatly enjoyed our gorgeous beach, beautiful surroundings and great food & beverage service. We appreciate your feedback to improve which will be shared for its consideration. It would be... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Fabulous location right on the beach by the Caribbean sea. Wonderful staff, delicious food and absolutely brilliant value for money. Entertainment in the evenings was like going to see a west end show. Very good base from which to explore the Riviera Maya and visit Tulum, Chichen Itza, Akilim and the local cenotes. I would recommend the whale shark snorkeling... More 

Review collected in partnership with Iberostar

Helpful?
6 Thank Millwall1965
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for choosing IBEROSTAR Tucan & Quetzal. It is great to know that you loved everything about your vacation with us, from our grate location to our attentive staff. We hope to welcome you back in a near future. Best regards, Quality Manager IBEROSTAR Mexico More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We had the holiday of a lifetime at iberostar quetzal, from the service to the activities everything was immaculate. The vast amounts of wildlife around the resort is a great touch, we saw monkeys, peacocks, flamingos etc just wondering around the place. There is a very large pool which is great but we loved the pool bar which was adults... More 

Helpful?
4 Thank Henry B
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for taking the time to comment about your recent stay at IBEROSTAR Tucan & Quetzal. Nothing gives us more pleasure than to hear that our beloved guests enjoyed all aspects of their vacation with us, as our main concern is to provide with the best experiences. We hope for the opportunity to... More 

1 review
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Alright, this is going to be a pretty detailed review. First of all this was my first trip to Mexico so I didn't really know what to expect. I went to celebrate my 30th birthday along with 3 of my other buddies. We went from July 29- Aug 5th. We were pretty disappointed by a lot of things in the... More 

Helpful?
7 Thank K. J. S
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We are thankful to you for spending such a special occasion at IBEROSTAR Tucan & Quetzal and for taking the time to write about your experience. It is great to read that our pleasant pool bar, tasty food, stunning beach and accommodating staff outstand during your stay. On the other hand, we are sorry to hear that our... More 

Vancouver, Canada
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were at the Iberostar Quetzel last week and had a great family vacation. The resort itself is situated on a nice long stretch of sandy beach which was kept pretty clean. I also didn't see much seaweed in the ocean. The water is so clear and we could even spot a few fish here and there. There were a... More 

Helpful?
Thank MyStar2000
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for taking from your time to write about your family experience at IBEROSTAR Tucan & Quetzal. It makes us happy to hear that you enjoyed our beautiful beach, our fun entertainment schedule, our tasty food and great staff services. Please know we value your opinion to continue improving and offering the best experiences. We look forward... More 

Durham
1 review
4 of 5 stars Reviewed 3 weeks ago

Good hotel if you like animals and nature. Beautiful beach, good evening shows, ok food BUT you will be dining outside (no AC), which is disgustingly hot. I swear I lost some weight because I did not wanted to eat outside when I am all sweating like crazy. They do have speciality restaurants that you can book one per three... More 

Review collected in partnership with Iberostar

Helpful?
Thank katyad32
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for sharing your comments on your recent stay at IBEROSTAR Tucan & Quetzal. It gives us great pleasure to hear that our amazing wildlife and natural grounds, gorgeous beach and fun nightly entertainment were of your liking. We regret to hear that the weather was an inconvenient while dinning. We will gladly forward your comments to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Meeting Rooms
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. A watersports and diving paradise. Sub- tropical mangrove swamp. Great gastronomical variety. ... more   less 

Additional Information about Iberostar Quetzal Playacar

Address: Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $198 - $515 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Quetzal Playacar 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playa Del Carmen
Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#21 Top resorts Hotel in Playa del Carmen
#29 Spa Hotel in Playa del Carmen
#30 Family Hotel in Playa del Carmen
#30 On the Beach Hotel in Playa del Carmen
#31 Romantic Hotel in Playa del Carmen
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