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Iberostar Quetzal Playacar

GreenLeadersGold level
06/04/2017 06/05/2017
1 room 2 adults 0 children
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Iberostar Quetzal Playacar
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4,579 Reviews from our TripAdvisor Community

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Lexington, Kentucky
Reviewed yesterday NEW

This was our third visit to the Quetzal and it never disappoints. The property is always very clean, the food very good and the staff is outstanding. When we arrived we were greeted by Marcella at the front desk and she remembered us from 2 years ago. She is so helpful and I hope the resort appreciates what a gem...

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1Thank Nancy P
Reviewed 2 days ago NEW

Disappointing trip this year. This was our 3rd year to stay at Iberostar Quetzal and this year we brought my husbands entire family, including his mother who is 83. Prior 2 years were amazing. This trip was a disappointment. We all had ocean front suites. We go every year for my birthday and they always do something special in the...

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2Thank Melissa B
London, United Kingdom
Reviewed 2 days ago NEWvia mobile

We stayed at Iberostar Quetzal for 2 weeks. We had such a fantastic time. We originally booked standard room because that was all we could get from the agency. During check in, we asked for an upgrade. We stayed in Building 28 for one night (close to the reception) and upgraded to priority room (building 21, room 2142. 3rd floor)....

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1Thank Charity O
Reviewed 3 days ago NEWvia mobile

My wife and I stayed at Ibero Quetzal four years ago and it was wonderful experience. We were impressed by the friendliness of the staff, the delicious food, and of course the beautiful beach and grounds. However our most recent trip this month was disappointing and nothing compared to our previous experience. The quality of the food was nothing near...

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2Thank Robert B
Pointblank, Texas
Reviewed 3 days ago NEWvia mobile

The place is beautiful, lots of wild life and huge beach. Beach is very clean. Beds are hard and food is lacking, but not bad. Overall good time had by all. Jungle setting in the bungalows are outstanding.love the monkeys. Don't like the rules on how many reservations you can make at the specialty restaurants.

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1Thank AKS1967
Norman, Oklahoma
Reviewed 3 days ago NEW

We visited the Iberostar Quetzal April 22nd - 29th. We had the most wonderful trip. We had 2 oceanfront junior suits and our friends stayed in Building 23. From the moment we arrived until we left we were treated like royalty. My husband and I have stayed here 6 times before but it was the first for my friends and...

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1Thank PamOK0717
Reviewed 3 days ago NEWvia mobile

This is a beautiful hotel with a lot to do for the entire family. My four year old daughter loved the the children's pool with slides shallow water and she also loved the beach like entrances to deep water main pool where she could play in water up to her ankles, her chest, or ride around with mommy. My husband...

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1Thank Jacie C
Kitchener, Canada
Reviewed 4 days ago NEWvia mobile

Amazing resort full of great people! Diana was the best beach server!! We travelled in a group of 16 people and had such a blast!! This was some of our first times in Mexico.. but definitely Not our last!! We will be visiting the Iberostar Quetzal again!

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1Thank sarahniep
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for choosing IBEROSTAR Tucan & Quetzal to spend your recent vacation. We are pleased to read that everyone on your group enjoyed a great experience at our resort and we will gladly be looking forward to serve you again soon! We appreciate your kind recommendation. Kindly, Quality Manager IBEROSTAR Mexico

Maine
Reviewed 6 days ago NEWvia mobile

My wife stayed stayed at the Iberostar Quetzal for 1 week in April 2015 and we loved everything about our stay. Seeing monkeys in the trees was really cool. There were several beautiful peacocks roaming the grounds of the resort. There were a lot of man made water ways along the walkways to the restaurants filled with tropical fish. The...

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1Thank TroySusie_Maine
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for having stayed at IBEROSTAR Tucan & Quetzal. It gives us great pleasure to read that everything about your stay was memorable. We highly appreciate your positive remarks regarding our amazing staff, lovely ground, delicious dishes and special attentions as it is our goal to provide the best experiences to our beloved guests. We hope for...

Copperas Cove, Texas
Reviewed 1 week ago

Stayed here with 5 Couples May 13 - 17. The shuttle took us about an hour to get to the resort. Arrived around 11AM. Rooms were expected to be ready around 1PM. Requested prior to arrival that one room be decorated for one person in our groups 50th B-Day. Everyone's rooms were ready by 1PM except for my husbands and...

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1Thank Cancun_Love2014
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for having chosen IBEROSTAR Tucan & Quetzal as your recent destination It is great to read that you enjoyed our beautiful facilities, as well as our lovely pool and beach area, the food and drink offer, our outstanding entertainment and the wonderful service from all our staff. Accept our sincere apology for...

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Spa
  • Free Internet
  • Bar/Lounge
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. A watersports and diving paradise. Sub- tropical mangrove swamp. Great gastronomical variety. ... more   less 

Additional Information about Iberostar Quetzal Playacar

Address: Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $166 - $470 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Quetzal Playacar 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playa Del Carmen
Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#15 Green Hotel in Playa del Carmen
#22 Top resorts Hotel in Playa del Carmen
#30 Family Hotel in Playa del Carmen
#30 Spa Hotel in Playa del Carmen
#31 Romantic Hotel in Playa del Carmen
#32 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Iberostar Quetzal Playacar staff and other travelers.
651 questions
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Questions? Get answers from Iberostar Quetzal Playacar staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ocean view is amazing”
melissabX7404LK, 2 days ago | Read review
“Building 21-24 are near the pool area”
JlovKD, 1 week ago | Read review
“Block 23 was perfect for us. Monkeys out our balcony and close to pool and beach as well as restaurants”
kristinas749, 2 weeks ago | Read review
“The Queztal side is nicer for couples who would like a little more elegance.”
AHopeLair, 2 weeks ago | Read review
“Get an end unit room if possible. It's quieter.”
V188DXsamanthas, 3 weeks ago | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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