We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

Iberostar Quetzal Playacar

Travelers' Choice award winner
GreenLeadersGold level
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Iberostar Quetzal Playacar
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

4,061 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 2,389: English reviews
london
Level Contributor
4 reviews
5 of 5 stars Reviewed yesterday NEW

What an amazing hotel just got back from a week at this Hotel and wished had stayed longer. The hotel itself is so different all its main locations reception, stage show, buffet everywhere has no walls, as it built in the jungle and they only built on what they needed so to get to pool you walk through the pathways... More 

Helpful?
Thank loraine h
Los Angeles, California
Level Contributor
46 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Just wrapped up my 5 day stay at the Iberostar Quetzal Resort and can't wait to go back. Below is an extensive but honest (the good and the bad) review of my stay at the resort broken down: Hotel: the resort itself is immaculate. It's big enough that you don't feel cramped but not huge enough where you get lost.... More 

Helpful?
3 Thank MarisolParasol
Newark, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is my second time at an Iberostar, first time at this property. I WILL BE BACK! We had an oceanview room. Literally walking steps to the beach. The pool area was about 100 yards from our front door. The service was excellent and loved all of the amenities. Not sure what happened with the food tho....it wasn't as good... More 

Helpful?
1 Thank leesej
Elgin, Mn
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Our ocean-front room was Great! Our patio was 10 steps to the beach, and could always find lounge chairs. Clean beach, and always something going on, volleyball, exercise classes, Frisbee or other water games. Food was OK. The complex was very large, with 2 Main areas. Lower area was probably the older of the two. The upper area was the... More 

Helpful?
2 Thank lakeman1
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for recently staying at IBEROSTAR Tucan & Quetzal on your recent vacations. We are glad to hear that your room accommodation, entertaining activities and super friendly and attentive staff were of your liking. Your opinion is greatly appreciated to continue improving as we hope to welcome you again in a near future. Kind regards, Quality Manager... More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Just returned from 2 weeks in paradise. The hotel is situated on one of the best beaches you can find and the hotel grounds are fabulous with a jungle area that is teeming with wild life, the monkeys can be loud in the morning but it makes for a relaxing holiday just walking thru the grounds, the pool is large... More 

Helpful?
1 Thank jamesjames M
Canterbury, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We went here for two week for our honeymoon at the beginning of September '16. Overall we had a brilliant time, but there are a few minor areas for improvements: - They play music, loudly, at the poolside for most of the day. This can be annoying for anyone, who, like me, just wants to relax and read. Would be... More 

Helpful?
2 Thank Bina6188
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our first trip to Playa. Me and my husband took our 3 kids in their 20's. I read all the reviews before going and everything positive was right on. The grounds are beautiful and you couldn't find a better beach. Our A/C did not work the first night but was fixed quickly the next morning when we reported... More 

Helpful?
4 Thank Kim B
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for the opportunity to host you on your recent family experience at IBEROSTAR Tucan & Quetzal. It is wonderful to read that you greatly enjoyed our gorgeous beach, beautiful surroundings and great food & beverage service. We appreciate your feedback to improve which will be shared for its consideration. It would be... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Fabulous location right on the beach by the Caribbean sea. Wonderful staff, delicious food and absolutely brilliant value for money. Entertainment in the evenings was like going to see a west end show. Very good base from which to explore the Riviera Maya and visit Tulum, Chichen Itza, Akilim and the local cenotes. I would recommend the whale shark snorkeling... More 

Review collected in partnership with Iberostar

Helpful?
6 Thank Millwall1965
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for choosing IBEROSTAR Tucan & Quetzal. It is great to know that you loved everything about your vacation with us, from our grate location to our attentive staff. We hope to welcome you back in a near future. Best regards, Quality Manager IBEROSTAR Mexico More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We had the holiday of a lifetime at iberostar quetzal, from the service to the activities everything was immaculate. The vast amounts of wildlife around the resort is a great touch, we saw monkeys, peacocks, flamingos etc just wondering around the place. There is a very large pool which is great but we loved the pool bar which was adults... More 

Helpful?
4 Thank Henry B
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for taking the time to comment about your recent stay at IBEROSTAR Tucan & Quetzal. Nothing gives us more pleasure than to hear that our beloved guests enjoyed all aspects of their vacation with us, as our main concern is to provide with the best experiences. We hope for the opportunity to... More 

1 review
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Alright, this is going to be a pretty detailed review. First of all this was my first trip to Mexico so I didn't really know what to expect. I went to celebrate my 30th birthday along with 3 of my other buddies. We went from July 29- Aug 5th. We were pretty disappointed by a lot of things in the... More 

Helpful?
7 Thank K. J. S
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We are thankful to you for spending such a special occasion at IBEROSTAR Tucan & Quetzal and for taking the time to write about your experience. It is great to read that our pleasant pool bar, tasty food, stunning beach and accommodating staff outstand during your stay. On the other hand, we are sorry to hear that our... More 

Questions? Get answers from hotel staff and past guests. Ask a question

5,307 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (4812)
Viewed
Hotel & Grounds (1025)
Viewed
Pool/Beach Area (1172)
Viewed
Room/Suite (405)
Viewed
Dining (405)
Viewed
Family/Play Areas (82)
Viewed
View from Room (129)
Viewed
Bathroom (27)
Viewed
Business Center/Function Rooms (17)
Viewed
8:22
Videos (6)
Viewed
Other (1544)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (472)
Viewed
Adults' Pool (2)
Viewed
Amenities (54)
Viewed
Beach (20)
Viewed
Double Standard Room (40)
Viewed
Junior Suite (49)
Viewed
Pool (51)
Viewed
Dining (72)
Viewed
Sports Pool (3)
Viewed
Suite Presidencial (110)
Viewed
The Hotel (71)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (23)
Viewed
Room/Suite (1)
Viewed
Other (22)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Playa del Carmen hotels
0.1 mi away
Iberostar Tucan Hotel
Iberostar Tucan Hotel
#41 of 210 in Playa del Carmen
4.5 of 5 stars 5,887 reviews
0.2 mi away
Sandos Playacar Beach Resort
Sandos Playacar Beach Resort
#56 of 210 in Playa del Carmen
4.0 of 5 stars 10,891 reviews
0.2 mi away
Hotel Riu Palace Mexico
Hotel Riu Palace Mexico
#24 of 210 in Playa del Carmen
4.5 of 5 stars 4,836 reviews
Show Prices
Show Prices
Show Prices
0.7 mi away
Hotel Riu Palace Riviera Maya
Hotel Riu Palace Riviera Maya
#37 of 210 in Playa del Carmen
4.5 of 5 stars 4,837 reviews
0.3 mi away
Hotel Riu Playacar
Hotel Riu Playacar
#51 of 210 in Playa del Carmen
4.0 of 5 stars 4,123 reviews
2.3 mi away
Gran Porto Resort
Gran Porto Resort
#32 of 210 in Playa del Carmen
4.5 of 5 stars 8,508 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Meeting Rooms
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. A watersports and diving paradise. Sub- tropical mangrove swamp. Great gastronomical variety. ... more   less 

Additional Information about Iberostar Quetzal Playacar

Address: Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $198 - $514 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Quetzal Playacar 3.5*
Number of rooms: 350
Reservation Options:
TripAdvisor is proud to partner with Expedia, VISIT US, INC. , Booking.com, Travelocity, Cheap Tickets, Odigeo, Orbitz, Hotels.com and Hotwire so you can book your Iberostar Quetzal Playacar reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playa Del Carmen
Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#21 Top resorts Hotel in Playa del Carmen
#29 Spa Hotel in Playa del Carmen
#30 On the Beach Hotel in Playa del Carmen
#30 Family Hotel in Playa del Carmen
#31 Romantic Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay