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Iberostar Quetzal Playacar

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4,287 Reviews from our TripAdvisor Community

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Showing 2,476: English reviews
Reviewed 3 days ago NEWvia mobile

Rooms are very spacious, with a balcony lit at night, very romantic. All 5 restaurants are of a very high standard with a wide range of meats, pasta, chips etc the choice of deserts are excellent. Plenty of room around the resort so you don't feel like you are sitting on people. The entertainment is extremely good with different shows...

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Thank Glen C
Cleveland, Ohio
Reviewed 3 days ago NEW

Rooms are clean with balconies/patios and not high rises. Beds firm but comfortable. No dresser drawers for clothes??. Food could be better but the price is very good since I was taking college age kids. Pool was very clean & activities were loud and fun . Love the swim up bar that is separate from kiddies. Looked like an active...

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Thank pj69flojo
nj
Reviewed 5 days ago NEW

My husband and I stayed here in August of 2016.This was our second visit back to Playa. Our previous stay was at The Riu Rivera. We actually liked Iberostar Quetzal better. The jungle atmosphere was cool, the pools were nice although a little deep for me. Im 5"1 and the main pool was over my head, which was the only...

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1Thank marie4899
Stonewall
Reviewed 5 days ago NEW

We had a fabulous intergenerational holiday over NeW Years !!! We booked oceanfront rooms and the view was amazing. Worth the extra cost. Pools and activities were enjoyed by all. And the beach was fantastic! this is our 5th visit and we will definitely be back!!!

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1Thank johnpatriciah
Toronto, Canada
Reviewed 6 days ago NEW

Enjoyed a lovely week here from 1/1 to 1/8. From start to finish, the best resort vacation we have been to. This was our first visit to Mayan Riviera, second visit to Mexico and 8th all inclusive trip anywhere and it stands apart from all the rest. What amazed me the most about this resort is that although it was...

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6Thank kimc1984
Barcelona, Spain
Reviewed 1 week ago

We just returned from a one-week stay at the Iberostar Quetzal resort in Playa del Carmen where we celebrated a family reunion and grandma's 80th birthday. I can probably speak for all 10 cousins and nine adults when I say it was the best family vacation we all ever had. As for details, I'll keep it to my gang: three...

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1Thank Cristina F
Toronto, Canada
Reviewed 1 week ago

My husband, 3 1/2 year old daughter and I thoroughly enjoyed our family vacation at the Iberostar Quetzal December 30-January 6th. We were very impressed with the friendly staff, the beautiful surroundings and the delicious food and drinks. The grounds are beautiful with lush rainforest and a white sandy beach that are both meticulously maintained by the friendly staff. My...

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1Thank w00bles
White Rock, Canada
Reviewed 1 week ago

This is our third vacation in the Mayan Riviera; and this time it was a family gathering with my elderly parents (in their 80s), my siblings and their spouses (40s-50s) and the grandkids (12-22). In general I can say that everyone very much enjoyed their vacation; and the Quetzal is a great spot for such a gathering. The highlights of...

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Thank LucBjorn
Boston, Massachusetts
Reviewed 1 week ago

This was our 4th time in Mexico and second time staying at an Iberostar. The pool and beach at this location are both beautiful, and we loved the wildlife (exotic birds, rodents, iguanas, monkeys). As a family of 5, two connecting rooms was plenty of space, which can be a challenge in other resorts. Room quality was decent, a bit...

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1Thank jwright2017
Reviewed 1 week ago

- Awful customer service, not nice and very little English spoken if this is your first language and you need help - No Manager on the property--if you have an issue they send you someone from their PR dept. to speak to, this person says she will take care of the issue and nothing changes - Housekeeping doe not come...

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Thank Linda S
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for sharing your comments about your recent stay at IBEROSTAR Tucan & Quetzal. We regret to hear that your experience did not fulfill your expectations. Please know our Management is always willing to attend our guests concerns by appointment as well as our Public Relations department that does their utmost into providing a pleasanter stay. We...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. A watersports and diving paradise. Sub- tropical mangrove swamp. Great gastronomical variety. ... more   less 

Additional Information about Iberostar Quetzal Playacar

Address: Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $200 - $486 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Quetzal Playacar 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playa Del Carmen
Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#22 Top resorts Hotel in Playa del Carmen
#29 Spa Hotel in Playa del Carmen
#30 Family Hotel in Playa del Carmen
#30 On the Beach Hotel in Playa del Carmen
#31 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Iberostar Quetzal Playacar staff and other travelers.
559 questions
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Peterborough, Canada

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Questions? Get answers from Iberostar Quetzal Playacar staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Building 20 if you want oceanfront....bldg 21 if you want pool view”
 of 5 bubbles johnpatriciah, 5 days ago | Read review
“Rooms have a view of the forest or ocean view. The ones with ocean view have hammocks too.”
 of 5 bubbles 797cristinaf, 1 week ago | Read review
“We were in building 22 which was very close to the beach and pools.”
 of 5 bubbles w00bles, 1 week ago | Read review
“Rooms farther from theater are quieter.”
 of 5 bubbles jwright2017, 1 week ago | Read review
“If you love monkeys- building 13 or 14 or any one facing the jungle on 3rd floor”
 of 5 bubbles missinmexico, 1 week ago | Read review
5 of 5
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