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Iberostar Quetzal Playacar

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4,296 Reviews from our TripAdvisor Community

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Showing 2,480: English reviews
Batavia, New York
Reviewed yesterday NEWvia mobile

1st time in Mexico. Chose Iberostar as we use this resort in Dominican. Easy to get around amazing jungle feel with howler monkeys peacocks iguanas running free in their jungle. Amazing to see and hear. We stayed in block 22 close to beach and pool Food is very good and a great selection for all buffets, which there are many...

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Thank memoe1974
Sakhalin, Russia
Reviewed 2 days ago NEW

Perfect location, close to the beach, but all drinks are terrible.Most fresh and organic juices we had only on breakfast and during the day it was impossible to find normal drinks. I think they made these juices from powder. The alcoholic drinks were cheap and terrible, normal drinks were only when we paid from our pockets in All Inclusive Hotel....

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1Thank Lubov M
Ontario,
Reviewed 3 days ago NEW

6th time to the Mayan but 1st Iberostar resort. Loved it! Everything thing on this resort is well looked after by the friendly staff who continually keep it clean inside and out! The jungle atmosphere is superb with various animals throughout. A huge pool that is well maintained provides various areas from quiet to activities going on. A separate sport...

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3Thank volley11
Fort Collins, Colorado
Reviewed 4 days ago NEW

We loved it. Food was great. I liked that the pool closed at 7 so there was not loud drunk people. It was clean and everyone was very nice. It is a good place for kids. We felt very safe. I recommend this place.

Review collected in partnership with Iberostar
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1Thank tarajustforfun
Toronto, Canada
Reviewed 5 days ago NEW

I'm not usually the type of person who writes a review but my family and I had such a fabulous experience I want to as a thank you to the staff and hotel. It was our first time at an 'all inclusive' and we will definitely return. The staff at Iberostar Quetzal were friendly, fast, efficient and beyond helpful. I...

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3Thank 921danielle
Reviewed 1 week ago via mobile

Rooms are very spacious, with a balcony lit at night, very romantic. All 5 restaurants are of a very high standard with a wide range of meats, pasta, chips etc the choice of deserts are excellent. Plenty of room around the resort so you don't feel like you are sitting on people. The entertainment is extremely good with different shows...

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1Thank Glen C
Cleveland, Ohio
Reviewed 1 week ago

Rooms are clean with balconies/patios and not high rises. Beds firm but comfortable. No dresser drawers for clothes??. Food could be better but the price is very good since I was taking college age kids. Pool was very clean & activities were loud and fun . Love the swim up bar that is separate from kiddies. Looked like an active...

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1Thank pj69flojo
nj
Reviewed 1 week ago

My husband and I stayed here in August of 2016.This was our second visit back to Playa. Our previous stay was at The Riu Rivera. We actually liked Iberostar Quetzal better. The jungle atmosphere was cool, the pools were nice although a little deep for me. Im 5"1 and the main pool was over my head, which was the only...

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1Thank marie4899
Toronto, Canada
Reviewed 1 week ago

Enjoyed a lovely week here from 1/1 to 1/8. From start to finish, the best resort vacation we have been to. This was our first visit to Mayan Riviera, second visit to Mexico and 8th all inclusive trip anywhere and it stands apart from all the rest. What amazed me the most about this resort is that although it was...

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7Thank kimc1984
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for sharing your recent experience at IBEROSTAR Tucan & Quetzal. We feel honored to know your stay with us was the best and we are grateful for your kind compliments about our outstanding staff service, lovely grounds, tasty food and beautiful beach. Certainly our main goal is to provide our beloved guests...

Barcelona, Spain
Reviewed 1 week ago

We just returned from a one-week stay at the Iberostar Quetzal resort in Playa del Carmen where we celebrated a family reunion and grandma's 80th birthday. I can probably speak for all 10 cousins and nine adults when I say it was the best family vacation we all ever had. As for details, I'll keep it to my gang: three...

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1Thank Cristina F
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for celebrating such special occasions at IBEROSTAR Tucan & Quetzal. It is of great pleasure to read that your stay with us meant a memorable family experience while enjoying our beautiful surroundings, delicious dishes and accommodating and fun services and activities. Your kind compliments to our partners Ari, Karina and Dalila will be gladly forwarded. We...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. A watersports and diving paradise. Sub- tropical mangrove swamp. Great gastronomical variety. ... more   less 

Additional Information about Iberostar Quetzal Playacar

Address: Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $196 - $506 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Quetzal Playacar 3.5*
Number of rooms: 350
Reservation Options:
TripAdvisor is proud to partner with Cheap Tickets, Booking.com and TripOnline SA so you can book your Iberostar Quetzal Playacar reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playa Del Carmen
Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#22 Top resorts Hotel in Playa del Carmen
#30 Family Hotel in Playa del Carmen
#31 Spa Hotel in Playa del Carmen
#31 Romantic Hotel in Playa del Carmen
#32 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Iberostar Quetzal Playacar staff and other travelers.
562 questions
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Peterborough, Canada

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Middle of the resort...we were in building 24 which we loved.”
 of 5 bubbles volley11, 3 days ago | Read review
“Rooms have a view of the forest or ocean view. The ones with ocean view have hammocks too.”
 of 5 bubbles 797cristinaf, 1 week ago | Read review
“We were in building 22 which was very close to the beach and pools.”
 of 5 bubbles w00bles, 2 weeks ago | Read review
“Rooms farther from theater are quieter.”
 of 5 bubbles jwright2017, 2 weeks ago | Read review
“If you love monkeys- building 13 or 14 or any one facing the jungle on 3rd floor”
 of 5 bubbles missinmexico, 2 weeks ago | Read review
5 of 5
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