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Avenida Xaman-Ha, Manzana 3, Lote 1 Condominio Playacar, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (9629)
Pool & Beach (2341)
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Yucatan
Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#93 of 276 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travelers' Choice
The All Inclusive 24h Hotel Riu Yucatan opens all year round and is located right on the white, sandy beach of the Playacar residential estate. The RIU Classic Hotels offer comfortable rooms and excellent facilities with great leisure and relaxation facilities, as well as international gastronomy. Enjoy a relaxing holiday - whether alone, with family, partner or friends! The location is ideal because of its proximity to Playa del Carmen (3 km), Cancún (60 km) and Cancún International Airport (CUN) (55 km) and invites you to explore the area. The hotel has 507 comfortably furnished rooms with free WiFi and offers many amenities. Relax in our spa or get in shape at the gym. 4 outdoor pools, 1 of them with swim up bar, 1 children’s pool with slides and a whirlpool. For the youngest guests, RiuLand kids’ club (4-7 & 8-12 years old). For adults, daytime and evening entertainment, discotheque and Riu Get Together Parties. For lovers of gastronomy, live cooking stations at our main buffet, as well as Asian, Italian, Steakhouse and Mexican specialty restaurants; 5 bars.
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Room & Suite (1,126)1,126
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Parking
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Wine / champagne
Swimup bar
Poolside bar
Boating
Canoeing
Diving
Snorkeling
Water sport equipment rentals
Windsurfing
Entertainment staff
Evening entertainment
Waterslide
Nightclub / DJ
Children's playground
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Car hire
Taxi service
Couples massage
Head massage
Massage
Salon
Currency exchange
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Laundry service
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Room features
Housekeeping
Interconnected rooms available
Private balcony
Safe
Cable / satellite TV
Flatscreen TV
Bath / shower
Hair dryer
Sofa
Telephone
Wardrobe / closet
Iron
Private bathrooms
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Room types
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Family Resort
Languages Spoken
English, French, Spanish, German

Location

Full view
45Car recommended
Grade: 45 out of 100
10Restaurantswithin 0.75 miles
5Attractionswithin 0.75 miles
7,340Reviews1,531Q+A100Room tips
Traveler rating
  • 3,556
  • 2,400
  • 925
  • 273
  • 186
Time of year
Traveler type
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Popular mentions
Sjpowel wrote a review Nov 2
31 contributions10 helpful votes
This hotel is ideally situated right on the beach yes there is sea weed but don’t worry the Caribbean is amazing everything we hoped for . The good point very clean complex rooms kept spotless by very hard working maids thanks Naomi and the pool toilets the cleanest I’ve ever seen food varied and of good quality also a short walk from the hotel 10mins to nearest shops or 10 min taxi to 5th Ave . The bad points pool area Ibiza needs to be cleaned every day also an area in the evenings air conditioned missing but that’s just being picky what makes this hotel great is the Staff cleaners barmen entertainers waiters all working incredibly hard Seen a review saying food is not like uk food ! That’s exactly correct thank god ! I don’t go on Holliday to another country and want or expect the same food as in the uk . Incredible variety of food in the hotel Mexico and its people are amazing You will have a fantastic holiday here enjoy
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Date of stay: July 2020Trip type: Traveled with family
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Sid wrote a review Oct 2020
Southend-on-Sea, United Kingdom3 contributions
Reason for such a low review, the couple different restaurants they have an Italian steak house and an Mexican restaurant they tasted nothing like uk food at all complete let down.. rooms are very very basic more like 3 star.
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Date of stay: October 2020
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Yucatan
Responded 4 weeks ago
Dear Sid, We are thankful for taking the time to share your experience at Hotel Riu Yucatan. It is very disappointing to hear that your impression of the hotel was unsatisfactory due to our culinary offer. At RIU, gastronomy is one of the strong points of our service and we offer a wide selection of exquisitely presented dishes which are prepared daily with the utmost care and including local recipes, as well as international flavors. Please accept our apologies for what appears to be an unacceptable experience. While this apology seems ingenuous, it is certainly not the case. We can assure you that it is is not typical for our hotel. For this reason, we will be sure to pass this on to our Chef and Maître D’ and are sure they will be most disappointed themselves to hear of your dissatisfaction. We appreciate your feedback and hope that you will consider us again in the future. Kind regards Hotel Riu Yucatan Online Reputation Manager
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Jennifer D wrote a review Aug 2020
Dundee, United Kingdom16 contributions16 helpful votes
OMG this has got to be the best hotel i have stayed in. From the rooms to the food. The drinks and cocktails were the best even tho i was drinking non alcoholic drinks they were as good. The beach was beautiful, white sand and clear waters. It really was a dream come true
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Date of stay: September 2019Trip type: Traveled as a couple
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Response from Riu Hotels and Resorts, Owner at Hotel Riu Yucatan
Responded Aug 31, 2020
Dear Jennifer, Thank you for your feedback on Tripadvisor with regards to your recent stay with us here at the Hotel Riu Yucatan. It is delightful to hear that you had enjoyed your stay and we look forward to welcoming you back to our property in the near future. Best regards, Hotel Riu Yucatan Online Reputation Manager
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TokyoSommelier wrote a review Jul 2020
Tokyo, Japan577 contributions153 helpful votes
Booked with Sun Tours, we got a great deal for a one week vacation at this resort. Although the resort itself is not situated on the beach, all guests have access to the neighbouring RIU hotels, including an amazing beach front. It's less than a 10 minuate walk. Restauratns provided a great selection of dishes and a change of taste, including Mexican, Italian, and Asian. With access to the restaurants of the neighbouring RIU resorts, you will not be bored with the choices. Nightly entertainment at the resort was enjoyable, the White theme party was lots of fun with excellent DJ mustic and a full crowd dancing the night away. I look forward to returning.
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Date of stay: January 2020
Rooms
Cleanliness
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Response from Riu Hotels and Resorts, Owner at Hotel Riu Yucatan
Responded Jul 23, 2020
Dear Guest, Thank you for sharing such a nice review with us! It brings us great joy to know that you enjoyed your stay with us! We look forward to welcoming you back! With our best wishes we remain, Hotel Riu Yucatan Online Reputation Manager
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Jana V wrote a review May 2020
London, United Kingdom7 contributions4 helpful votes
We've stayed here between 3 - 17 March 2020 and had a fantastic stay. Food - breakfast & dinner very tasty & good selection, lunch very repetitive but you can have it in 2 other RIU hotels nearby. No booking required at a la carte which we really liked. Good selections of drinks & cocktails. Beach - lovely and we actually chose this hotel because of the natural shade provided by palm trees as there is nothing worse than waking up at 6:00 am on your holiday and taking part in the race to reserve a papala for a day. No need for that in this hotel. You can find free sun beds at any time of the day. We never stayed by the pool so can't comment on that. Staff - hardworking and friendly, service really good at restaurants (thank you Lennin) and bars (thank you Naomi) and also at reception. Cleanliness/room comfort - rooms spotlessly clean (housekeeping ladies work really hard, best HK we ever experienced in any hotel!), comfortable beds and no problems with the room except the leak from air con which was fixed promptly. However, we found the fact that they put clean towels into the toilet a bit disgusting, it just doesn't feel very hygienic. Having said that we stayed in this hotel during Covid-19 pandemic and we felt very safe and well looked after, it was very clean everywhere and hand gels were in every restaurant and toilet. We felt they take safety of guests very seriously. Gym - very outdated, used it just once because the half of equipment didn't work properly (good excuse not to exercise on holiday and enjoy being lazy !) Entertainment - very good Highlights: beach and amazing staff We had a lovely holiday and already recommended this resort to our friends for their anniversary. We might be back too!
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Date of stay: March 2020
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Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Yucatan
Responded May 10, 2020
Dear Jana, Thank you for taking the time to write to us about your recent visit. It is fantastic to know that you had a great time with us and that you have enjoyed our friendly service and our rich gastronomy so much. We love to make our guests feel like at home! We regret that your holidays were interrupted by the special situation that we are facing at the moment. Therefore, we are delighted that our staff made you feel safe and well looked after. With pleasure we will share your kind words with our team which give us strength in these challenging times. We hope that the world returns to normal soon and that you can enjoy travel and vacations Thank you again and we hope to see you in the near future when these difficult times are over. The joy of traveling only takes a break. Stay healthy until then! With kind regards, Hotel Riu Yucatan Online Reputation Manager
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PRICE RANGE
$155 - $384 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu yucatan playacar hotel playa del carmen, rui yucatan, riu yucatan playa del carmen, riu yucatan mexico, hotel riu yucatan
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
507
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Frequently Asked Questions about Hotel Riu Yucatan
Which popular attractions are close to Hotel Riu Yucatan?
Nearby attractions include Plaza Playacar (0.4 miles), Playacar Center Shopping Mall (0.4 miles), and Dalemdar (0.4 miles).
What are some of the property amenities at Hotel Riu Yucatan?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Riu Yucatan?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Yucatan?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Yucatan?
Conveniently located restaurants include Il Piemonte, Barra Artesanal, and Steakhouse.
Are there opportunities to exercise at Hotel Riu Yucatan?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Which languages are spoken by the staff at Hotel Riu Yucatan?
The staff speaks multiple languages, including English, Spanish, French, and German.
Are there any historical sites close to Hotel Riu Yucatan?
Many travelers enjoy visiting Zona Arqueologica Playa del Carmen (1.3 miles).
Is Hotel Riu Yucatan accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.