Tukan Hotel – Playa del Carmen

Tukan Hotel – Playa del Carmen

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Panorama at the Tukan Hotel & Beach Club
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Tukan Hotel – Playa del Carmen
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About

3.5
#130 of 282 hotels in Playa del Carmen
Location
4.4
Cleanliness
3.7
Service
3.3
Value
3.5
Tukan Hotel is an excellent choice for travelers visiting Playa del Carmen, offering a quiet environment alongside many helpful amenities designed to enhance your stay. Guest rooms offer a flat screen TV and air conditioning, and Tuka Hotel makes getting online easy as free internet access is available. You can also take advantage of some of the amenities offered by the hotel, including a 24 hour front desk and a concierge. In addition, guests can enjoy a pool and breakfast during their visit. Nearby landmarks such as Viajes 307 (0.4 mi) and Nuestra Senora del Carmen Catholic Church (0.7 mi) make El Tukan a great place to stay when visiting Playa del Carmen. If you like Mexican restaurants, El Tukan is conveniently located near many restaurants and bars. During your visit, be sure to check out Quinta Avenida (0.2 mi), which is a popular attraction within walking distance of the hotel. Enjoy your stay in Playa del Carmen!
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Property amenities
Paid private parking nearby
Street parking
Free internet
Public wifi
Pool
Restaurant
Concierge
24-hour front desk
Pool / beach towels
Outdoor pool
Shallow end in pool
Breakfast available
Breakfast buffet
Room features
Air conditioning
Housekeeping
Private balcony
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Classic
Centrally Located
Languages Spoken
English, Spanish
Hotel links
Special Price:10% off room rate

Location

10 Avenida Nte Between Streets 14 And 16, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Cancun Airport
30.9 mi
See all flights
Aerodromo de Playa Del Carmen
2,038Reviews97Q+A96Room tips
Traveler rating
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Detailed Reviews
deepsix2 wrote a review Nov 2020
Irvine, California183 contributions87 helpful votes
3.0 of 5 bubbles
I spent five nights in room 212 overlooking the pool. The bell staff was very helpful and check-in was quick and easy. I thank Mireya and the cleaning staff for keeping my room very clean the entire stay. Some parts of the hotel were closed and some facilities were a but hard to find as it is spread out in a seemingly random fashion, but it was a pleasant and comfortable hotel that offered great value. Gracias!
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Date of stay: November 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gerente Marketing Tukan, Promocionar at Tukan Hotel – Playa del Carmen
Responded May 5, 2022
Estimado Deepsix2! ¡Estimado Carlos! Muchas gracias por tu calificación y tu preferencia, será un placer recibirte nuevamente en Hotel Tukan.
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Greg S wrote a review Apr 2023
4 contributions
4.0 of 5 bubbles
A very quaint and quiet Mexican hotel, close to the action but just far enough away to be peaceful. What it lacks in modern renovations it more than makes up for this in charm. Beautiful rainforest settings in the inner court. La Ceiba Buffet is a good deal for all inclusive delicious food and drinks including a wide choice of cocktails. But above all was the friendly and accommodating staff. Special thank you to 'doorman' Umberto, for all his help as well as Alexis, the charming bartender who always had a smile and a big Hola!
Cheers! CDN couple in 70's!
We recommend the Tukan and La Ceiba for a 'taste' of real Mexico. 4⭐
PS...the pillows weren't great lol!
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Date of stay: April 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gerente Marketing Tukan, Marketing at Tukan Hotel – Playa del Carmen
Responded Apr 17, 2023
Dear Greg , On behalf of the entire team of Tukan Hotel, we would like to thank you for your kind preference. We highly appreciate the time taken giving us your feedback regarding your stay with us. Your observations are valuable since they let us know how we are doing and where we may need to make improvements. Respectfuly, Tukan Hotel Playa del Carmen
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Janet VB wrote a review Feb 2023
2 contributions
3.0 of 5 bubbles
I booked at one hotel but something happened so they sent me to their partner so happy! Jesus (Hay-zoos) also gave me a free dining buffet dinner at their restaurant so kind. Hotel is right off 5th Ave; best location if you enjoy the vibrant action on the main Ave for food & dancing. Close Walking distance to beach & ferry. Great housekeeping staff and pool super clean.Hotel Always staffed with 2 or more so felt very safe returning late at nites. Rooms on the rustic side but expected as the price is way cheaper so more to spend on excursions.
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Date of stay: February 2023
5.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gerente Marketing Tukan, Marketing at Tukan Hotel – Playa del Carmen
Responded Feb 6, 2023
Dear Janet, On behalf of the entire team of Tukan Hotel, we would like to thank you for your kind preference. We highly appreciate the time taken giving us your feedback regarding your stay with us. Your observations are valuable since they let us know how we are doing and where we may need to make improvements. Respectfuly, Tukan Hotel Playa del Carmen
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Report response as inappropriate
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maria_krasa wrote a review Jan 2024
Zurich, Switzerland221 contributions125 helpful votes
Hotel's Favorite
5.0 of 5 bubbles
This hotel has very beautiful garden that looks like jungle. There are different sorts of animals and plants and you feel realy very close to nature. There are a lot of pluses like tasty food and good yoga and zumba. I had a feeling that they ware a bit sot of staff but it was ok. I hope we will be back one day
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Date of stay: February 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gerente Marketing Tukan, Marketing at Tukan Hotel – Playa del Carmen
Responded Jan 2, 2024
¡Hola Maria! Muchas Gracias por su comentario acerca de nuestro hotel, nos ayudará a seguir creciendo. Nos alegra que haya disfrutado su estancia con nosotros y esperamos poder pronto verla de vuelta. Atentamente, Tukan Hotel Playa del Carmen
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Christoble0556 wrote a review Feb 2020
Mississauga, Canada2 contributions12 helpful votes
1.0 of 5 bubbles
When we checked in we found that the main restaurant, Los Tulipanes and the associated bar and lounge (the Living bar) was all torn down and the area boarded up taking away from the allure of the location. But that is not the biggest problem I encountered. I purchased an all inclusive package for one day and was quoted $51 US per day. When I checked my credit card account a couple days later and did the math and exchanges, I found I was charged approximately $153 US per person for the day. When I inquired at the front desk I was basically told I was charged correctly and the person did not really want to bother looking into it further. I was basically ripped right off. I do not recommend anybody staying there.
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Date of stay: February 2020
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grupo Tukan, Ventas at Tukan Hotel – Playa del Carmen
Responded Feb 21, 2020
Hi, Christoble0556. I hope you are very well. We have tried to locate you from the agency for which you booked, we cannot see your reservation because in the comment you gave us only your name comes out, but not the folio. I wanted you to support us by sending an email to boss.recepcion@tukanhotels.com There, please, tell us your reservation number. Atte: Marketing Management.
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Mo M wrote a review Dec 2020
3 contributions4 helpful votes
1.0 of 5 bubbles
Please don’t be deceived by the pictures online, this place is not a good hotel to stay in. First room had mold on the mattress, we asked to move to another room. 2nd room, OMG the smell from the bathroom and the drains. In my honest opinion, this hotel should be condemned. The beds were so uncomfortable, we went to Walmart to buy a Mattress topper, which didn’t help AT ALL. I can’t believe the amount paid for this hotel. The front desk will convince you to purchase the all inclusive package which is $28 per person, includes food and drinks, alcohol
included. I walked over to get a beer since the room
Situation had me so shocked. The hostess, went to pour a beer, which appeared to be a frozen 40oz from Oxxo. She struggled to pour the frozen beer, and acted as if nothing was wrong. I just poured the beer out as soon as I walked out the door. Worse hotel experience I’ve had in my adult life.

The rating system you can only give this hotel a terrible! I really wish I could just give the option to close the doors until this place is upgraded. The only positive for this hotel is the location, the location is perfect, one block away from 5th Avenue.
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Date of stay: December 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tukan Manager, Promocionar at Tukan Hotel – Playa del Carmen
Responded Dec 31, 2020
Hello lust4moreTravel, Thank you for sharing your experiences, we apologize for the inconvenience and your stay has not been pleasant, we will take your observations to continue improving our service. We hope you can give us a new opportunity to improve your experience. Regards. Atte. Marketing Tukan Hotel.
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Christine wrote a review Jul 2023
6 contributions1 helpful vote
2.0 of 5 bubbles
My family and I stayed here this past week and it was NOT what we expected. The front desk person that checked us in was very rude, because we didn't want to buy a meal plan from the restaurant on the property. They really push you to buy from them. The rooms looked the same as the pictures online, but I booked 3 separate rooms and they all had roaches and ants. I did inform the staff, they said they'd fumigate, but there was still bugs the entire stay. The pool in the hotel was being renovated which we weren't told of beforehand. They said it would be ready in 2 days, and even 7 days later when we left it still wasn't available. They offered use of a pool in one of their hotels across the street, but it was very tiny, barely fit 5 adults. The water to shower with smells terrible and is very salty. The only positive thing was our housekeeper Maria was very sweet. I will not stay here again in the future.
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Date of stay: July 2023
1.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gerente Marketing Tukan, Marketing at Tukan Hotel – Playa del Carmen
Responded Jul 18, 2023
Dear Helen, Thank you for your feedback regarding your recent stay at Los Aluxes Hotel. We have a commitment to give all our guests the best experience and the best service. We really appreciate that you took your time to give us this review because is our way to know the importance that has for us our guests to be heard. we just finished to read your review and I am very disappointed to learn that we did not meet your expectations at 100% and would like to take this opportunity to apologize for any inconveniences you experienced during your stay. All your comments haven been sent to the correspondent managers in order to keep improving our services. Despite the inconvenience, I really hope that you can give us a second opportunity to exced your expectations and show you how amazing is Tukan Hotel Playa del Carmen Kind Regard.
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Oscar J wrote a review Jul 2023
4 contributions
5.0 of 5 bubbles
The hotel is spacious and green. It is a pleasure to observe the trees and vines outside the rooms. The rooms have a very nice design and are spacious, it is good that they have air conditioning. The front desk service is very attentive, as is the housekeeping service. Agostina was our hostess, she kindly recommended the best options for the trip. The buffet style food is delicious and has many options, it is a very complete menu.
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Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gerente Marketing Tukan, Marketing at Tukan Hotel – Playa del Carmen
Responded Jul 18, 2023
Dear Oscar, On behalf of the entire team of Tukan Hotel, we would like to thank you for your kind preference. We highly appreciate the time taken giving us your feedback regarding your stay with us. Your observations are valuable since they let us know how we are doing and where we may need to make improvements. Respectfuly, Tukan Hotel Playa del Carmen
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shoshona K wrote a review Apr 2023
1 contribution
1.0 of 5 bubbles
They stole my clothes!
They claim to have a laundry service where you bring your clothes to the front desk to be done. That’s the last time you see your clothes.
They claim it gets sent to a laundry service, but they don’t know who. Weirdest scam I’ve seen here.
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Date of stay: April 2023
1.0 of 5 bubblesService
Trip type: Traveled as a couple
Room Tip: Find a trustworthy hotel elsewhere
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gerente Marketing Tukan, Marketing at Tukan Hotel – Playa del Carmen
Responded Apr 17, 2023
Dear , Thank you for your feedback regarding your recent stay at Tukan Hotel Playa del Carmen. We have a commitment to give all our guests the best experience and the best service. We really appreciate that you took your time to give us this review because is our way to know the importance that has for us our guests to be heard. We would like to mention that the clothes you delivered were to a person from outside the hotel, not one of our employees. In the same way we are investigating your situation to try to help you. If we"ll have news we will contact you Despite the inconvenience, I really hope that you can give us a second opportunity to exced your expectations and show you how amazing is Tukan Hotel Kind Regard.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reyna G wrote a review Sep 2022
1 contribution1 helpful vote
3.0 of 5 bubbles
We are very pleased with the Tukan Hotel. The staff was what made this entire trip even better. We arrived a day early and they were able to take us in and even let us check in earlier. The all inclusive part was the best, we got breakfast, lunch, dinner, and even the drinks were included. We would like to shoutout Rene because since the moment we arrived he was very helpful and willing to recommend activities to do. We also want to thank Violeta, Alberto, Nadia, Edith, Gabriela, and Manuel for being so welcoming and providing amazing service. We will definitely be going back and are so appreciative of all the commodities they included.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gerente Marketing Tukan, Marketing at Tukan Hotel – Playa del Carmen
Responded Oct 1, 2022
¡Hola Reyna! Muchas gracias por su comentario acerca de nuestro hotel, nos ayudará a seguir creciendo y nos hubiera encantado obtener una mejor puntuación, si hay algo en lo que considera que podamos mejorar, estamos abiertos a la retroalimentación. Nos alegra que haya disfrutado su estancia con nosotros y esperamos poder pronto verla de vuelta. Atentamente, Tukan Hotel Playa del Carmen.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sophiebly asked a question May 2018
Edinburgh, United Kingdom1 contribution
Is the water in the showers salt water?
Answer from ladydi2017
Winnipeg, Canada42 contributions16 helpful votes
No. It is not
Tacolover asked a question Nov 2017
Winnipeg, Canada11,292 contributions184 helpful votes
Anyone know what they do for Christmas or New Years? Is it included in the all inclusive?
Tacolover asked a question Nov 2017
Winnipeg, Canada11,292 contributions184 helpful votes
How is the food for all inclusive? Would a 11 year old find it hard eating gluten free here?
karinamt892 asked a question Sep 2017
6 contributions
Do you have free parking available? thanks
Answer from Cindy R
Woodville, Canada87 contributions87 helpful votes
Sorry don't know we didn't have a car
Nick T wrote a tip Apr 2024
5 contributions2 helpful votes
1.0 of 5 bubbles
"Dont!"
Read full review
Andrew C wrote a tip Apr 2024
Saxlingham Nethergate, United Kingdom53 contributions12 helpful votes
1.0 of 5 bubbles
"Avoid at all costs"
Read full review
Trek41344183062 wrote a tip Dec 2023
3 contributions
1.0 of 5 bubbles
"The pool water does not look clean"
Read full review
Shoshona K wrote a tip Apr 2023
1 contribution
1.0 of 5 bubbles
"Find a trustworthy hotel elsewhere "
Read full review
Roam22886384590 wrote a tip Apr 2023
Halifax, Canada3 contributions7 helpful votes
5.0 of 5 bubbles
"Don't forget your Sunscreen, After Sun and Shaving Cream. Expensive in Mexico."
Read full review
Not the right property for you?
There are more places to choose from in the Playa del Carmen area.
PRICE RANGE
$45 - $62 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el tukan hotel playa del carmen, el tukan condotel hotel, el tukan condotel suites beach club
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
175
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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TUKAN HOTEL – PLAYA DEL CARMEN $41 ($̶6̶3̶) - Updated 2024

Frequently Asked Questions about Tukan Hotel – Playa del Carmen
Which popular attractions are close to Tukan Hotel – Playa del Carmen?
Nearby attractions include Quinta Avenida (0.2 miles), Playacrawl (0.1 miles), and L'Ambassade (0.2 miles).
What are some of the property amenities at Tukan Hotel – Playa del Carmen?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at Tukan Hotel – Playa del Carmen?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Tukan Hotel – Playa del Carmen?
Conveniently located restaurants include L'Italiano Restaurant, Po Thai Restaurant, and Harry's Prime Steakhouse & Raw Bar.
Are there opportunities to exercise at Tukan Hotel – Playa del Carmen?
Yes, guests have access to a pool during their stay.
Is Tukan Hotel – Playa del Carmen located near the city center?
Yes, it is 0.1 miles away from the center of Playa del Carmen.
Which languages are spoken by the staff at Tukan Hotel – Playa del Carmen?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Tukan Hotel – Playa del Carmen?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (0.9 miles) and Roan Experiences (1.0 miles).
Is Tukan Hotel – Playa del Carmen accessible?
Yes, it offers facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.
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