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Tukan Hotel & Beach Club

Quinta Avenida Norte Calle 14 Norte y 16, Playa del Carmen 77710 Mexico
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Traveler (934)
Panoramas (10)
Room & Suite (374)


#179 of 305 hotels in Playa del Carmen

Tukan Hotel & Beach Club is an excellent choice for travelers visiting Playa del Carmen, offering a quiet environment alongside many helpful amenities designed to enhance your stay.

Guest rooms offer a flat screen TV and air conditioning, and El Tukan Condotel Suites Beach Club makes getting online easy as free internet access is available.

You can also take advantage of some of the amenities offered by the hotel, including a 24 hour front desk and a concierge. In addition, guests can enjoy a pool and breakfast during their visit.

Nearby landmarks such as Viajes 307 (0.4 mi) and Nuestra Senora del Carmen Catholic Church (0.7 mi) make El Tukan a great place to stay when visiting Playa del Carmen.

If you like Mexican restaurants, El Tukan is conveniently located near Alux, El Fogon, and Los Aguachiles Calle 34.

During your visit, be sure to check out Quinta Avenida (0.2 mi), which is a popular attraction within walking distance of the hotel.

Enjoy your stay in Playa del Carmen!

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Property amenities
Free internet
Bar / lounge
Car hire
24-hour front desk
Laundry service
Ironing service
Public wifi
Outdoor pool
Breakfast available
Breakfast buffet
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Room features
Air conditioning
Private balcony
Flatscreen TV
Room types
Non-smoking rooms
Good to know
Centrally Located
Languages Spoken
English, Spanish


Full view
99Great for walkers
Grade: 99 out of 100
301Restaurantswithin 0.3 miles
62Attractionswithin 0.3 miles
1768Reviews100Q+A90Room tips
Traveler rating
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Philip A wrote a review Yesterday
1 contribution
Excellent servicing exlente ubicacion servicing estupendo de maricruz . Very good stay, clam, relaxing. The view was wonderful and very relaxing. The people were very nice and considerate on many things.
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Date of stay: September 2021Trip type: Traveled with family
Mo M wrote a review Dec 2020
4 contributions3 helpful votes
Please don’t be deceived by the pictures online, this place is not a good hotel to stay in. First room had mold on the mattress, we asked to move to another room. 2nd room, OMG the smell from the bathroom and the drains. In my honest opinion, this hotel should be condemned. The beds were so uncomfortable, we went to Walmart to buy a Mattress topper, which didn’t help AT ALL. I can’t believe the amount paid for this hotel. The front desk will convince you to purchase the all inclusive package which is $28 per person, includes food and drinks, alcohol included. I walked over to get a beer since the room Situation had me so shocked. The hostess, went to pour a beer, which appeared to be a frozen 40oz from Oxxo. She struggled to pour the frozen beer, and acted as if nothing was wrong. I just poured the beer out as soon as I walked out the door. Worse hotel experience I’ve had in my adult life. The rating system you can only give this hotel a terrible! I really wish I could just give the option to close the doors until this place is upgraded. The only positive for this hotel is the location, the location is perfect, one block away from 5th Avenue.
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Date of stay: December 2020Trip type: Traveled solo
2 Helpful votes
Response from Tukan Manager, Promocionar at Tukan Hotel & Beach Club
Responded Dec 31, 2020
Hello lust4moreTravel, Thank you for sharing your experiences, we apologize for the inconvenience and your stay has not been pleasant, we will take your observations to continue improving our service. We hope you can give us a new opportunity to improve your experience. Regards. Atte. Marketing Tukan Hotel.
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deepsix2 wrote a review Nov 2020
Irvine, California162 contributions87 helpful votes
I spent five nights in room 212 overlooking the pool. The bell staff was very helpful and check-in was quick and easy. I thank Mireya and the cleaning staff for keeping my room very clean the entire stay. Some parts of the hotel were closed and some facilities were a but hard to find as it is spread out in a seemingly random fashion, but it was a pleasant and comfortable hotel that offered great value. Gracias!
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Date of stay: November 2020
2 Helpful votes
Luc V wrote a review Apr 2020
1 contribution5 helpful votes
Everything that could have gone wrong, DID. I would not use air canada vacations again and would not recommend it to anyone. It was a cheap hotel, no water available ( there was a water fountain at the front desk but it was broken. Cold pool and cold hot tub. Meals across the street and the quality of the foof was terrible. All inclusive was more THIS IS NOT INCLUDED. . Air conditionning in our room was broken, TV was not working, we had to walk 1 1/2 kilometer to access the beach, all the good food at the beach WAS NOT INCLUDED, all,the good drinks were NOT INCLUDED, Christmas dinner was away from the hotel and again what we wanted was NOT INCLUDED, no bar service at the pool, false advertising at rhe pool site. At the cafeteria NOBODY spoke english. I could go on and on because I have a list of 38 issues that air canada vacations will have to deal with, I complained to them but they are STALLING the process.
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Date of stay: December 2019
5 Helpful votes
winters1968 wrote a review Feb 2020
Winnipeg, Canada3 contributions8 helpful votes
Tukan is definately less than 1 star very low end hotel after "UPGRADING"TO ASPIRA which is also owned by tukan for an extra 175usd that hotel was possibly 1 star.Don't be fooled by their pictures online absolute dive.Paid our travel provider a large extra sum to upgrade and get out of there and worth every penny.Also went to retrieve some of the 175usd ,25 per night for upgrade to aspira,and was told to bad we don't do that.
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Date of stay: February 2020Trip type: Traveled as a couple
3 Helpful votes
$33 - $88 (Based on Average Rates for a Standard Room)
el tukan hotel playa del carmen, el tukan condotel hotel, el tukan condotel suites beach club
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
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Frequently Asked Questions about Tukan Hotel & Beach Club
Which popular attractions are close to Tukan Hotel & Beach Club?
Nearby attractions include Quinta Avenida (0.2 miles), Playacrawl (0.2 miles), and 3D Museum of Wonders (0.3 miles).
What are some of the property amenities at Tukan Hotel & Beach Club?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at Tukan Hotel & Beach Club?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Tukan Hotel & Beach Club?
Conveniently located restaurants include Mu. Burgerhouse 10 Av, Harry's, and Rockas Jamaican Kitchen.
Are there opportunities to exercise at Tukan Hotel & Beach Club?
Yes, guests have access to a pool during their stay.
Is Tukan Hotel & Beach Club located near the city center?
Yes, it is 0.1 miles away from the center of Playa del Carmen.
Which languages are spoken by the staff at Tukan Hotel & Beach Club?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Tukan Hotel & Beach Club?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (0.9 miles).
Is Tukan Hotel & Beach Club accessible?
Yes, it offers facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.