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Hotel El Tukan

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Hotel El Tukan
Hotel El Tukan
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1,029 Reviews from our TripAdvisor Community

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Showing 264: English reviews
Monterrey, Mexico
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

The only good thing about this hotel is the location... right in the heart of Playa's 5th Avenue. Other than that, there is not much going for this place. The beds and pillows are really uncomfortable. Room amenities are very basic (no iron, no hair dryer, rusty old safe, no phone, no bottled water, and the list goes on). Pool... More 

Helpful?
Thank maiano
Tukan M, Gerente at Hotel El Tukan, responded to this review

Dear Maiano We welcome your comments hoping very soon again in our hotel have to improve our score with us, Greetings Hotel Tukan More 

Halifax, Canada
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed right in the heart of Playa del Carmen on 5th ave! We stayed at El Tukan Hotel. You can do the all inclusive option but we opted not to. We couldn’t see the value because you can eat and drink for so cheap anyways. Some people we met who had the all inclusive option at this hotel could... More 

Helpful?
Thank KathyMOK
Tukan M, Gerente at Hotel El Tukan, responded to this review

Dear Kathy We appreciate your time to write your experience in Tukan Hotels and Beach Club, Thanks for your comments about our location and the hotel experience. We are pleased that you enjoyed your stay, we hope you'll come back once more and enjoy our services. Your opinions that you share help us to improve and give good service to... More 

Playa del Carmen, Mexico
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel;s location is amazing, right in the middle of the action on the main street, the very next one parallel to the beach. 20 years ago, nothing of this existed so you will see some rally modern buildings, but also some really nice Caribbean style restaurants along the 5th avenue. The hotel itself is minimalist, seems quite outdated, basic,... More 

Helpful?
Thank DanielR81
Tukan M, Gerente at Hotel El Tukan, responded to this review

Dear Daniel We appreciate your time to write your experience in Tukan Hotels and Beach Club, Thanks for your comments about our location and the hotel experience. Your opinions that you share help us to improve and give good service to each of our guests. We are pleased that you enjoyed your stay, we hope you'll come back once more... More 

ontario
Level Contributor
57 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed July 20, 2016

We travelled to El Tukan with little expectations as we had read the reviews and decided to give it a try. Unfortunately, our vacation started off poorly thanks to mother nature. We travelled the beginning of March and had had a bad ice storm the night before so it was an iffy whether we would be able to leave London,Ont.... More 

Helpful?
Thank mammacia
Tukan M, Gerente at Hotel El Tukan, responded to this review

Dear MAMMACIA We appreciate your time to write your experience in the hotel tukan, your comments and opinions that you share help us to improve and give good service to each of our guests. We are pleased that you enjoyed your stay, we hope you'll come back once more and enjoy our services. Tukan More 

Kearny, New Jersey
2 reviews
5 of 5 stars Reviewed July 4, 2016

The hotel and the rooms are clean, the staff does a great job in making sure visitors are happy. I was seriously blown away by their customer service. Pool is great, however it gets a bit over crowded. The bar and the restaurants are good, however I personally wanted more authentic Mexican food, but it does have a variety of... More 

Helpful?
Thank christine0810
Tukan M, Gerente at Hotel El Tukan, responded to this review

Dear Christine We appreciate your time to write your experience in the hotel tukan, your comments and opinions that you share help us to improve and give good service to each of our guests. You are part of this family and we are so happy for your visit, We are pleased that you enjoyed your stay, we hope you'll come... More 

Lancaster
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 3, 2016

Location of this hotel is amazing due to the restaurants view of 5th Avenue. We enjoyed 'people' watching. We upgraded and had all inclusive. We ate at Legends and the restaurant on 5th Avenue....both had very good food! There were six of us and everyone was pleased with the food and drinks. Never saw the beach, there was no shuttle... More 

Helpful?
1 Thank GMA612014
Tukan M, Gerente at Hotel El Tukan, responded to this review

Dear GMA612014 We appreciate your time to write your experience in the hotel tukan, your comments and opinions that you share help us to improve and give good service to each of our guests. We are pleased that you enjoyed your stay, we hope you'll come back once more and enjoy our services. Tukan More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 28, 2016

there is no wifi in any rooms !! we had 3 different rooms and none of them had a wifi .you can only get it by the reception area. The front desk staff are very blunt , we stayed for a friends wedding so friends in a different hotels has much more friendlier and helpful staff . Loads of mosquitos... More 

Helpful?
1 Thank Lenka M
Tukan M, Gerente at Hotel El Tukan, responded to this review

Dear: Lenka M We appreciate your time to write your experience in the hotel tukan, your comments and opinions that you share help us to improve and give good service to each of our guests. We are pleased that you enjoyed your stay, we hope you'll come back once more and enjoy our services. Tukan More 

1 review
5 of 5 stars Reviewed June 28, 2016 via mobile

El Tukan's Location is great! Right On 5th Ave, Close to many shops and local Bars/Night Clubs.We opted for the premium package which ended up being a great decision. -The main Restuarant "Tilupinas" was great. Food and service were Top Notch.( A special thank you to our server Victor. He was great took care of us the whole week, Great... More 

Helpful?
Thank LMGermosen
Tukan M, Gerente at Hotel El Tukan, responded to this review

Dear LMGermosen We appreciate your time to write your experience in the hotel tukan, your comments and opinions that you share help us to improve and give good service to each of our guests. We are pleased that you enjoyed your stay, we hope you'll come back once more and enjoy our services. Tukan More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 26, 2016 via mobile

Perfect location and also beautiful hotel had no complaints ! There was a small fridge and coffeemaker in the room and cleaning was very good also the rest of staff was good and very helpful. It's between 10th and 5th so it's the perfect spot close to beach and in the hotelbar you can sit and watch everything on the... More 

Helpful?
Thank Dave-oomen
Tukan M, Gerente at Hotel El Tukan, responded to this review

Dear Dave Oomen Thanks for taking the time and write your experience about your stay at the hotel Tukan. We are glad we could provide a fabulous time, your comments are a valuable contribution to help us in our process to continue to raise the level of service We hope to have the opportunity to serve once again. Adriana CM... More 

Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 21, 2016 via mobile

Location is the key here and they know it... Don't count on great service, food, drinks or awesome accommodations here. This is one of the original little hotels here in Playa and it does exactly what it's supposed to, sleeps you here for the night and that's about it! You are steps away from the beach, all the action if... More 

Helpful?
Thank Klemcia
Tukan M, Gerente at Hotel El Tukan, responded to this review

Dear Klemcia Thanks for taking the time and write your experience about your stay at the hotel Tukan. We are glad we could provide a fabulous time, your comments are a valuable contribution to help us in our process to continue to raise the level of service We hope to have the opportunity to serve once again. Yours faithfully Adriana... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free Internet
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Concierge
  • Multilingual Staff

Additional Information about Hotel El Tukan

Address: Avenida 5, Norte Entre 14 Y 16, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $44 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel El Tukan 3*
Number of rooms: 133
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Also Known As:
El Tukan Hotel Playa Del Carmen
El Tukan Condotel Hotel
El Tukan Condotel Suites Beach Club
Hotel El Tukan Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#78 On the Beach Hotel in Playa del Carmen
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