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Hotel El Tukan

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Hotel El Tukan
Hotel El Tukan
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1,004 Reviews from our TripAdvisor Community

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Showing 261: English reviews
ontario
Level Contributor
53 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed 1 week ago

We travelled to El Tukan with little expectations as we had read the reviews and decided to give it a try. Unfortunately, our vacation started off poorly thanks to mother nature. We travelled the beginning of March and had had a bad ice storm the night before so it was an iffy whether we would be able to leave London,Ont.... More 

Helpful?
Thank mammacia
Kearny, New Jersey
2 reviews
5 of 5 stars Reviewed 3 weeks ago

The hotel and the rooms are clean, the staff does a great job in making sure visitors are happy. I was seriously blown away by their customer service. Pool is great, however it gets a bit over crowded. The bar and the restaurants are good, however I personally wanted more authentic Mexican food, but it does have a variety of... More 

Helpful?
Thank christine0810
Tukan M, Gerente at Hotel El Tukan, responded to this review

Dear Christine We appreciate your time to write your experience in the hotel tukan, your comments and opinions that you share help us to improve and give good service to each of our guests. You are part of this family and we are so happy for your visit, We are pleased that you enjoyed your stay, we hope you'll come... More 

Lancaster
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Location of this hotel is amazing due to the restaurants view of 5th Avenue. We enjoyed 'people' watching. We upgraded and had all inclusive. We ate at Legends and the restaurant on 5th Avenue....both had very good food! There were six of us and everyone was pleased with the food and drinks. Never saw the beach, there was no shuttle... More 

Helpful?
1 Thank GMA612014
Tukan M, Gerente at Hotel El Tukan, responded to this review

Dear GMA612014 We appreciate your time to write your experience in the hotel tukan, your comments and opinions that you share help us to improve and give good service to each of our guests. We are pleased that you enjoyed your stay, we hope you'll come back once more and enjoy our services. Tukan More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

there is no wifi in any rooms !! we had 3 different rooms and none of them had a wifi .you can only get it by the reception area. The front desk staff are very blunt , we stayed for a friends wedding so friends in a different hotels has much more friendlier and helpful staff . Loads of mosquitos... More 

Helpful?
1 Thank Lenka M
Tukan M, Gerente at Hotel El Tukan, responded to this review

Dear: Lenka M We appreciate your time to write your experience in the hotel tukan, your comments and opinions that you share help us to improve and give good service to each of our guests. We are pleased that you enjoyed your stay, we hope you'll come back once more and enjoy our services. Tukan More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

El Tukan's Location is great! Right On 5th Ave, Close to many shops and local Bars/Night Clubs.We opted for the premium package which ended up being a great decision. -The main Restuarant "Tilupinas" was great. Food and service were Top Notch.( A special thank you to our server Victor. He was great took care of us the whole week, Great... More 

Helpful?
Thank LMGermosen
Tukan M, Gerente at Hotel El Tukan, responded to this review

Dear LMGermosen We appreciate your time to write your experience in the hotel tukan, your comments and opinions that you share help us to improve and give good service to each of our guests. We are pleased that you enjoyed your stay, we hope you'll come back once more and enjoy our services. Tukan More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

Perfect location and also beautiful hotel had no complaints ! There was a small fridge and coffeemaker in the room and cleaning was very good also the rest of staff was good and very helpful. It's between 10th and 5th so it's the perfect spot close to beach and in the hotelbar you can sit and watch everything on the... More 

Helpful?
Thank Dave-oomen
Tukan M, Gerente at Hotel El Tukan, responded to this review

Dear Dave Oomen Thanks for taking the time and write your experience about your stay at the hotel Tukan. We are glad we could provide a fabulous time, your comments are a valuable contribution to help us in our process to continue to raise the level of service We hope to have the opportunity to serve once again. Adriana CM... More 

Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 21, 2016 via mobile

Location is the key here and they know it... Don't count on great service, food, drinks or awesome accommodations here. This is one of the original little hotels here in Playa and it does exactly what it's supposed to, sleeps you here for the night and that's about it! You are steps away from the beach, all the action if... More 

Helpful?
Thank Klemcia
Tukan M, Gerente at Hotel El Tukan, responded to this review

Dear Klemcia Thanks for taking the time and write your experience about your stay at the hotel Tukan. We are glad we could provide a fabulous time, your comments are a valuable contribution to help us in our process to continue to raise the level of service We hope to have the opportunity to serve once again. Yours faithfully Adriana... More 

Atlanta, Georgia
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed June 6, 2016 via mobile

Just got back from our 10 day stay at this hotel. Our room was bottom floor, but was located across the street from the main building. We had a big room, king size bed with a huge balcony looking towards a street. There is no telephones in the room so for anything ,you need to walk all the way to... More 

Helpful?
1 Thank Cisfra
Tukan M, Gerente at Hotel El Tukan, responded to this review
Google Translation

Querido Cisfra Le agradecemos su valiosos comentarios, lo consideraremos para futuras mejoras en nuestro hotel, así como la calidad en... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 23, 2016

NO WIFI in rooms ONLY in reception downstairs(which is nonconvinient), NO TELEPHONE in room! Found this very irritating! How are we supposed to let someone know we need help or have a question. The room had a Bed and Tv with balcony, basics were ok. Beach is close by but not very clean. Hotel right on 5th avenue. We were... More 

Helpful?
2 Thank Andrea H
operaciones1, marketing at Hotel El Tukan, responded to this review

Dear: Traveler We appreciate your time to write your experience in the hotel tukan, your comments and opinions that you share help us to improve and give good service to each of our guests. We are pleased that you enjoyed your stay, we hope you'll come back once more and enjoy our services. Tukan More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 11, 2016 via mobile

Friendly staff, very clean, nice tropical gardens everywhere. Riviera Maya is a little too busy. The resort was nice but I don't think I would go back. Parts of the beach were very nice. The main street was like walking the midway at the CNE.

Helpful?
1 Thank Catherine D
operaciones1, marketing at Hotel El Tukan, responded to this review
Google Translation

Catherine Muchas gracias por tomarse el tiempo y escribir sobre su experiencia en el hotel tukan, agradecemos la confianza que... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free Internet
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Concierge
  • Multilingual Staff

Additional Information about Hotel El Tukan

Address: Avenida 5, Norte Entre 14 Y 16, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $44 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel El Tukan 3*
Number of rooms: 133
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Also Known As:
El Tukan Hotel Playa Del Carmen
El Tukan Condotel Hotel
El Tukan Condotel Suites Beach Club
Hotel El Tukan Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#80 On the Beach Hotel in Playa del Carmen
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