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This is not a place where you want to stay during your vacation. It's a 2-star hotel. Only good thing about the hotel is the cleaning ladies do a decent job. The rooms are basic. No fridge. Access to the rooms is horrible. You will...More
Booked a suite at this hotel at the start of June and paid deposit on credit card.Arrived at 2am Uk time after a long fkight and was told that they had cancelled our reservation three days before(no notifacation) for reasons unknown. the hotel was totally...More
Response from Tukan M, Gerente at Hotel El TukanResponded 3 weeks ago
Hi Jeff good evening. We are very sorry for every inconvenient in your stay, we are always open to offer you a way to repair each and every bad experience, if you could please give me a number where we can call you or an...More
Booked triple occupancy, flight, hotel, breakfast with Air Canada Vacations. We chose deluxe room. Was skeptical due to reading reviews. Transport from airport to hotel was very well organized, wifi in bus. Transport is organized by the company you book with and not the hotel....More
Thank Esther D
Response from Tukan M, Gerente at Hotel El TukanResponded June 5, 2017
Thank you very much Esther, it's always a pleasure to have you home with us, hope to see you soon again!
When we got there, there were no rooms available so we have to stay on other hotel for one night. Second room in El Tukan very noise, smelly and uncomfortable. The last room (in 7 days), was on the upper floor but a big smell...More
Thank Hugo M
Response from Tukan M, Gerente at Hotel El TukanResponded May 23, 2017
We are sorry for the inconvenience, hope to see you soon again. Have a nice day.
We really enjoy the stay at the hotel. Why?
- 5th Ave two steps
- WiFi working
- free water - in fridge, also in the lobby
- beach 2 min to get to the beach, 10 min to beautiful beach
- bar, restaurants -...More
Thank Díša M
Response from Tukan M, Gerente at Hotel El TukanResponded May 8, 2017
Thank you very much for every comment. Have a great day.
$22 - $444 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#87 On the Beach Hotel in Playa del Carmen
Number of rooms
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Yucatan Peninsula >
Quintana Roo >
Riviera Maya >
Playa del Carmen
Also Known As
El Tukan Hotel Playa Del Carmen ,
El Tukan Condotel Hotel ,
El Tukan Condotel Suites Beach Club ,
Hotel El Tukan Riviera Maya/Playa Del Carmen, Mexico
Uhm, the people who did the partial inclusive only had access to one bar and restaurant I believe. I wouldn't bother with it. Do European Plan there are so many restaurants nearby for cheap! And drinks are cheap too. We went... More
Uhm, the people who did the partial inclusive only had access to one bar and restaurant I believe. I wouldn't bother with it. Do European Plan there are so many restaurants nearby for cheap! And drinks are cheap too. We went to walmart and bought our beer for the stay!
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"I hated my room. Not sure about other rooms. Possibly get one that won't have tiny access and blocked by..."