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Allegro Playacar

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Allegro Playacar
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4,337 Reviews from our TripAdvisor Community

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Delhi
Reviewed yesterday NEW

I have always loved the Allegro staff is amazing. Grounds are beautiful. Very disappointed in the food this year it has gone down hill .Evening they use to have a couple of nights vendors coming in they now have taken that away. Years ago we would have one night of Mexican dinner located outside that is gone as well. Oriental...

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Helpful?
Thank 940warnerm
Colorado Springs, Colorado
Reviewed 2 days ago NEW

We bought a time share last year and this was our first year of use. We would never ever buy one again. The place is grossly over sold and over booked! We did not get the room our contract assured us of and were told repeatedly that we had the correct room . I showed them the floor plan of...

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Helpful?
Thank jbrx1
Olympia, WA
Reviewed 4 days ago NEWvia mobile

We just returned from a week at the Allegro Playacar. We did not want to spend a ton of money on a hotel room that we would never be in and chose the hotel based on the beach and price. We couldn't have been more pleased with our choice. The hotel is spotless and the grounds are beautiful and lush....

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3Thank olybells
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

Dear olybells. On behalf of the Management and all our staff members, we would like to thank you for your positive feedback regarding our resort. Our goal is to serve all our guests with the highest level of service and satisfaction, and the best way to accomplish this is to listen to our customers needs, and for that reason, your...

Minneapolis, Minnesota
Reviewed 4 days ago NEW

Overall a very good experience, likely to come back in the future. This was the 4th Occidental location we have visited so far (read prev reviews for others)... so was able to compare/contrast pretty well vs other offerings. Comments viewed from lens of having two kids (13 and 15) and joined by cousins of similar ages... The good: -Quality of...

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Helpful?
Thank TonySLP
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

We appreciate the time you have taken to write such a detailed review about your stay. It is our job to do everything possible here at the Allegro Playacar to make your all-inclusive stay a unique experience. We really appreciate your feedback as it means an opportunity for us to improve our services and achieve our main goal, which is...

Calgary
Reviewed 5 days ago NEW

We stayed there for two weeks. On arrival we were assigned a room that had a musty smell, the bed clothes were damp from humidity and there was a wall unit that was broken and had no drawer. We had paid for a premium room but had difficulty with the front desk staff trying to get this room changed. They...

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Helpful?
Thank FergooseCalgary
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

We would like to thank you on behalf of the Management and all our staff members for your feedback. One of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction, and for that reason your opinion is very important for us! We would like to invite you to stay with us...

Montreal, Canada
Reviewed 5 days ago NEW

Lets start with the obvious, Check in was okay , place looks great in the lobby when you arrive. The buffet is Okay nothing to write Home about , service with waiters was excellent. Room was cleaned well every day. The Grounds are well maintained and always being cleaned and well landscaped. Beach at this resort is kept cleaned. Restaurants:...

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Helpful?
Thank Uncle_Buck63
Cherry Valley
Reviewed 1 week ago

this was our second trip to Allegro Playacar.. the changes that they have made are wonderful. the rooms have been updated and are so much nicer. the staff was friendly and remembered you. The Mexican restaurant is not as good as last year, but they have added a oriental restaurant that is excellent. the buffet at night did get a...

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Helpful?
Thank Phyllis S
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

We appreciate the time you have taken to write such a detailed review about your stay. It is our job to do everything possible here at the Allegro Playacar to make your all-inclusive stay a unique experience. We really appreciate your feedback as it means an opportunity for us to improve our services and achieve our main goal, which is...

Minneapolis, Minnesota
Reviewed 1 week ago

We had an absolutely fantastic vacation at Allegro Playacar! The resort is gorgeous and well maintained. The beach is fabulous! Jorge has an excellent waiter and bartender staff. Breakfast buffets and poolside lunch are a must with Humberto, Bernardo, Alejandro & Emmanual! Abel and Manuel are magnificent bartenders who remember exactly what your preferred drink is! The walk ways and...

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Helpful?
3Thank mccollins33
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

On behalf of the Management and all our staff members, we would like to thank you for your positive feedback regarding our staff members and your stay in general; we are pleased to know you had a memorable experience, and we will gladly share all your kind words with our team, who will be very motivated by your review. We...

Montreal, Canada
Reviewed 1 week ago

The grounds are very well kept, a lot of work being done even in the peak season. They have added an "A LA CARTE" oriental restaurant it is a good idea and the meal and service were very good, but for that they have taken part of the seating area of the BUFFET. What is negative on my part, a...

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Helpful?
Thank louisf363
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

We appreciate the time you have taken to write such a detailed review about your stay. It is our job to do everything possible here at the Allegro Playacar to make your all-inclusive stay a unique experience. We really appreciate your feedback as it means an opportunity for us to improve our services and achieve our main goal, which is...

Scottsdale, Arizona
Reviewed 1 week ago

The service staff was fabulous, friendly, helpful and soon recognized us. We probably doubled tipped in some cases for outstanding service. The food too was wonderful. The buffet was perfect for dinners and only ate 2 times at the other restaurants. Breakfast and dinner both had stations for made to order items. Lunch by the pool was equally as good....

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Helpful?
Thank richrick
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

We appreciate you sharing your commentary. We regret your most recent visit was unable to meet and exceed your expectations. Thank you for voicing your impressions regarding our service and quality. Please also accept our apologies for the difficulties you experienced. Your feedback is important to us, and we value your insights. Rest assured we will examine these miscues as...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting

Additional Information about Allegro Playacar

Address: Lote Hotelero No. 7 | Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $144 - $389 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Allegro Playacar 3.5*
Number of rooms: 286
Reservation Options:
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Also Known As:
Occidental Allegro Playacar Hotel Playa Del Carmen
Allegro Playacar Occidental
Playacar Resort
Occidental Playacar
Playa Del Carmen Allegro
Allegro Playa Del Carmen
Allegro Playacar Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#48 Top resorts Hotel in Playa del Carmen
#54 Spa Hotel in Playa del Carmen
#60 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Allegro Playacar staff and other travelers.
663 questions
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Questions? Get answers from Allegro Playacar staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We are first club members the rooms were average the plumbing is not good. Their sinks huge with No space to put anything. It would be nice to see smaller basin with more space for your toiletries.”
 of 5 bubbles 940warnerm, yesterday | Read review
“If you are a light sleeper - be careful not to get a room on the top level (grass roof).”
 of 5 bubbles TonySLP, 4 days ago | Read review
“Best ones are near the pool and beach. Try for buildings 53, 54, 55, 56”
 of 5 bubbles FergooseCalgary, 5 days ago | Read review
“the best rooms are around the 3000 - 4000 in the middle of the resort”
 of 5 bubbles Uncle_Buck63, 5 days ago | Read review
“rooms closest to the pool are the nicest. i would avoid rooms by the stage up front. they are noisy.”
 of 5 bubbles phylliss351, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question