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Allegro Playacar

Barcelo.com$215*
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Certificate of Excellence
06/19/2017 06/20/2017
1 room 2 adults 0 children
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Allegro Playacar
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4,564 Reviews from our TripAdvisor Community

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Showing 2,561: English reviews
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Cambridge, United Kingdom
Reviewed yesterday NEW

We spent a week at Allegro Playacar and our only complaint was that it wasn't enough time. The rooms are very spacious, clean and well stocked, with a maid visiting every day to change bedding and replenish towels and mini fridge. The location is amazing, our room was two minutes from the sea edge, with two pools and numerous bars...

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Thank pollyhines
London, United Kingdom
Reviewed yesterday NEW

Lovely place, frendly personal, clean and quiet room. I was realy happy. Food was good taste and every day was difrent. Evening program was intristing and funny. Thank you it was plesure time. I hope I go again

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Thank Z5551ZOluciad
red bluff,ca.
Reviewed yesterday NEW

My wife and I have been vacationing at Allegro Playacar for several years. In the past there have been issues with the A/C, Toilets, Showers and a very hard bed, but we lived with it and continued to enjoy our vacation. We were so excited to return this year after reading about all the renovations. Let me add that we...

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Thank snowman49
Glasgow, United Kingdom
Reviewed 2 days ago NEW

Great hotel, great staff, buffet can be repetitive and the reservations system is frustrating if there are more than two of you, bars quiet in the evenings, not much of an atmosphere which is a shame. Would recommend, great location right on the beach and a 15 min walk to playa del carmen.

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2Thank Welshburd
Guest Experienc... G, Gerente at Allegro Playacar, responded to this review

Dear Welshburd, We would like to let you know how much we appreciate the time you invested in sharing your review with us. We really appreciate your feedback as it means an opportunity for us to improve our services and achieve our main goal, which is the customer satisfaction. We would like to invite you to come back to us...

A TripAdvisor Member
Level Contributor
6 reviews
4 hotel reviews
3 helpful votes
Reviewed 3 days ago NEWvia mobile

I'm not usually the type to stay at an all inclusive, but my little horrible hostelito stay that led to a last minute Hotwire booking; led me to Allegro Playacar. The room was clean, costumer service was good too, but the best was the poolside entertainment. Again, I thought, knowing me, that I would "think this is cheesy"; but I...

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Helpful?
2Thank A TripAdvisor Member
Guest Experienc... G, Gerente at Allegro Playacar, responded to this review

Dear, On behalf of the Management and all our staff members, we would like to thank you for your positive feedback regarding our staff members and your stay in general; we are pleased to know you had a memorable experience, and we will gladly share all your kind words with our team, who will be very motivated by your review....

Hayes, United Kingdom
Reviewed 4 days ago NEW

Stayed 8/5-15/5/17- First of all let me say, if you are like me and spend lots of time reading reviews before deciding on where to stay, let me put your mind at rest. I was slightly worried by some negative reviews which lowered my expectations but upon arriving at this resort I was blown away by the magnificent grounds and...

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Helpful?
7Thank Sam S
Guest_Experience_RH, Community Manager at Allegro Playacar, responded to this review

Dear Valued Guest, We are over-joyed hearing about your fantastic stay here at The Royal Hideaway, and very much appreciate your valuable feedback. You and your family are welcome back here anytime, it will always be your home from home! I will be sure to show our team your kind words and we hope you give us the opportunity to...

Lethbridge, Canada
Reviewed 6 days ago NEW

Highly recommend for groups that are wanting to be able to stay closer together and hang out throughout the week. It was easy to meet up and lots of quiet places to chill and swim. Very clean and food was decent. Easy walk into 5th Ave and lots to do!

Review collected in partnership with Barcelo Hotels & Resorts
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2Thank 49whitneyi
Guest_Experience_RH, Community Manager at Allegro Playacar, responded to this review

Dear 49whitneyi, Thank you very much for writing such a great review in regards to our hotel. I will be sure to show my team your kind words, and I hope to see your return in the near future as one of our loyal guests. Kind Regards,

Bronx
Reviewed 1 week ago NEW

The four of us had a wonderful time. I especially enjoyed how everyone associated with the hotel worked hard and diligently to please its customers and make is easy and fun for everyone to enjoy their stay. Kudos to the young persons responsible for keeping the party mode going in the pool area.

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Helpful?
Thank RBRodriguez
Guest Experienc... G, Gerente at Allegro Playacar, responded to this review

Dear RBRodriguez, We would like to let you know how much we appreciate the time you invested in sharing your review with us. Our goal is to serve all our guests with the highest level of service and satisfaction, and the best way to accomplish this is to listen to our customers needs, and for that reason, your opinion is...

Cambridge, United Kingdom
Reviewed 1 week ago

Visited the hotel 3 years ago, visit this time for 2 weeks in April 2017 Very nice now it's been refurbished, rooms are cleaner, brighter and air con works better. I love the fact on 2 floors only and almost beach type cottages spread over beautiful gardens. The staff were great, food excellent and plenty of choice. We choose this...

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Helpful?
1Thank natashadann2017
Guest Experienc... G, Gerente at Allegro Playacar, responded to this review

Dear natashadann2017, Thank you for choosing Allegro Playacar as your destination host during your recent visit, Its a real pleasure to read you enjoyed your stay with us, we are very commited to our guest satisfaction Please don´t hesitate in contacting us again for your next visit, we´ll be happy to assit you with any requests. Best Regards Guest Experience...

Reviewed 1 week ago via mobile

Just Returned from a 10 day stay here 3rd to 13th May, Staff were helpful, rooms were adequately furnished with decent sized beds and a shower, they are obviously are going through a transitional period from being previously owned by Occidental to Barcello, we had to change room due to ongoing maintenance and updating, our subsequent room was still being...

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Helpful?
Thank Windowwarrior
Guest Experienc... G, Gerente at Allegro Playacar, responded to this review

Dear Windowwarrior, We would like to let you know how much we appreciate the time you invested in sharing your review with us. We have shared your comments with our staff, who will be taking the corrective measures to prevent this from happening again. We really hope you can give us the opportunity to host your stay once again; we...

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06/19/2017 06/20/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Room Service
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Room Service

Additional Information about Allegro Playacar

Address: Lote Hotelero No. 7 | Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $127 - $321 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Allegro Playacar 3.5*
Number of rooms: 286
Reservation Options:
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Also Known As:
Occidental Allegro Playacar Hotel Playa Del Carmen
Allegro Playacar Occidental
Playacar Resort
Occidental Playacar
Playa Del Carmen Allegro
Allegro Playa Del Carmen
Allegro Playacar Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#47 Top resorts Hotel in Playa del Carmen
#54 Spa Hotel in Playa del Carmen
#60 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Allegro Playacar staff and other travelers.
736 questions
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See all questions (736)

Questions? Get answers from Allegro Playacar staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ground floor rooms away from reception, nearer pool and beach.”
181sams, 4 days ago | Read review
“The sink should be replaced with a more common depth-sink. We learned the hard way that we have to open the faucet slowly and allow the water to run before opening more of the faucets. Other than that, the room and those responsible for cleaning the room was excellent. ”
RBRodriguez, 1 week ago | Read review
“rooms closer to the pool are quieter”
natashadann2017, 1 week ago | Read review
“Higher number blocks are nearer the beach and away from the night show if you like to get to sleep early”
DivingDiva21, 1 week ago | Read review
“Quieter rooms are in the higher numbers, starting at 1400 and up (I think)”
SoloTraveler44, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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Prices are for 1 room, 2 adults
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