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Allegro Playacar

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Allegro Playacar
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4,400 Reviews from our TripAdvisor Community

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Showing 2,503: English reviews
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United States
Reviewed 2 days ago NEW

This was our second stay at Allegro Playacar, with friends who have a timeshare. We stayed in the First Club which has a few buildings near the First Club hospitality room. Our first room was a lower floor with double beds that had a terrible musty smell that immediately triggered my asthma. After that first night we asked if there...

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Helpful?
1Thank j0ya0
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

Thank you very much for choosing Allegro Playacar as your host in this recent holiday to Mexico. We value the time you took to share your experience with others. Your comments are very important as they show us new ways to improve. We will share them with the corresponding staff. We would like to take this oportunity to welcome you...

Milwaukee, Wisconsin
Reviewed 2 days ago NEW

We Love Allegro Playacar! We are members and have met many staff members that we enjoy reconnecting with. Only down fall besides having to return home was the buffet food is just average. The ala carte restaurants are excellent.

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1Thank beaches4life
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

On behalf of the Management and all our staff members, we would like to thank you for your positive feedback regarding our resort. Our goal is to serve all our guests with the highest level of service and satisfaction, and the best way to accomplish this is to listen to our customers needs, and for that reason, your opinion is...

Winnipeg, Canada
Reviewed 2 days ago NEW

Just returned after two weeks, this was our #6 visit. The reno's are great, rooms well done, beds comfortable, grounds very well kept, nite lighting is charming. Beach great, lots of seating and shade. Food was excellent, ala Cartes very good. Staff.. well, I defy you to find nicer people. We will be back!

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Helpful?
1Thank Edward P
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

Edward P, On behalf of the Management and all our staff members, we would like to thank you for your positive feedback regarding our staff members and your stay in general; we are pleased to know you had a memorable experience, and we will gladly share all your kind words with our team, who will be very motivated by your...

Sherwood Park, Alberta, Canada
Reviewed 3 days ago NEW

We just returned from an 11 week-long stay @ the Allegro Playacar. We were able to see first-hand all of the major changes & complete renovations to the hotel. All of the regular hotel rooms have been completed. Renovations to the main lobby and all of the restaurants are also finished. The changes & renovations give the hotel a fresh...

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Helpful?
3Thank Dawn D
Guest Experienc... G, Gerente at Allegro Playacar, responded to this review

Dear Dawn D, Thank you very much for your kind words. It is always a pleasure to host you and have you here in your home. We are all missing you and waiting to have you back very soon! Warm Regards, Your mexican family at Allegro Playacar

Montreal, Canada
Reviewed 3 days ago NEW

Travelled with a group of 8 and have to say we had an amazing time. The rooms were great, food was very good and lots of variety. Thought all the al a cartes were very good with nice portion sizes. One of the best things we found was no waits for anything, lots of chairs at the beach and no...

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1Thank Dani K
Guest Experienc... G, Gerente at Allegro Playacar, responded to this review

Dear Dani, Thank you very much for choosing Allegro Playacar for your group. We appreciate the time you took to write your review and we are very happy to know that you all enjoyed your stay. We hope you do come back very soon. Let us know and we will gladly assits with any arrangements. Regards, Guest Experience Department

Winnipeg, Canada
Reviewed 4 days ago NEW

Visited the Allegro Playacar in the first week of March, Had a fabulous time as the resort has been fully remodelled since my last visit. Pool area improved with a palapa roof covering the complete pool side area. New Palm trees planted on the beach, new walk way lights installed throughout the resort, rooms remodelled, reception area refreshed, all in...

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3Thank Richard S
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

We appreciate the time you have taken to write such a detailed review about your stay. It is our job to do everything possible here at the Allegro Playacar to make your all-inclusive stay a unique experience. We really appreciate your feedback as it means an opportunity for us to improve our services and achieve our main goal, which is...

Sullivan, Wisconsin
Reviewed 5 days ago NEW

we have gone to Allegro Playacar, with since our family was very young, it's a great place for families. Everyone is very friendly the place is very clean. The remodeling is so great. A great place for families with young children.

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Helpful?
Thank ireneturner360
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

On behalf of the Management and all our staff members, we would like to thank you for your positive feedback regarding our resort. Our goal is to serve all our guests with the highest level of service and satisfaction, and the best way to accomplish this is to listen to our customers needs, and for that reason, your opinion is...

Lisbon, Portugal
Reviewed 6 days ago NEW

I'm a regular travel person but this was my first time at a resort and the experience was very poor. I went to this hotel just to relax as a stop between destinantions and upon arrival i was invited to a VIP Breakfast which would last no more than 90 min. Well this was a trick to sell me Time-Sharing...

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Helpful?
Thank Barata_16
Guest Experienc... G, Guest Experience Department at Allegro Playacar, responded to this review

We appreciate the time you spend sharing your comments. We regret your most recent visit was unable to meet and exceed your expectations. Thank you for voicing your impressions regarding our service and quality. Please also accept our apologies for the difficulties you experienced. Your feedback is important to us, and we value your insights. Rest assured we will examine...

Reviewed 1 week ago NEWvia mobile

This is a nice quiet and clean resort! Newly remodeled. Ok food. You never had an issue getting a chair at the beach! May not be huge resort but lots to do outside of the resort. Close to town and you feel very safe. Loved the thatched roofs!

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Helpful?
Thank LeNae B
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

On behalf of the Management and all our staff members, we would like to thank you for your positive feedback regarding our staff members and your stay in general; we are pleased to know you had a memorable experience, and we will gladly share all your kind words with our team, who will be very motivated by your review. We...

Derbyshire, United Kingdom
Reviewed 1 week ago via mobile

My boyfriend and I travelled from U.K. stayed at this hotel for 11 nights, it was absolutely perfect! ALL staff couldn't do enough for us! Very friend, polite and always smiling! We really took to: Victor (waiter for breakfast) Neri (waiter for evening) Manuel who was bringing drinks to us on the beach and around the pool!! Not to forget...

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Helpful?
2Thank Emvaughan89
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

On behalf of the Management and all our staff members, we would like to thank you for your positive feedback regarding our resort. Our goal is to serve all our guests with the highest level of service and satisfaction, and the best way to accomplish this is to listen to our customers needs, and for that reason, your opinion is...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Room Service
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Room Service

Additional Information about Allegro Playacar

Address: Lote Hotelero No. 7 | Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $137 - $356 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Allegro Playacar 3.5*
Number of rooms: 286
Reservation Options:
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Also Known As:
Occidental Allegro Playacar Hotel Playa Del Carmen
Allegro Playacar Occidental
Playacar Resort
Occidental Playacar
Playa Del Carmen Allegro
Allegro Playa Del Carmen
Allegro Playacar Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#48 Top resorts Hotel in Playa del Carmen
#54 Spa Hotel in Playa del Carmen
#61 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Allegro Playacar staff and other travelers.
684 questions
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Questions? Get answers from Allegro Playacar staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Upstairs is breezy with an open straw type ceiling. All rooms have a hammock on the porch. Rooms near the activity pool will be noisy.”
  • Bird visitor to my deck
 of 5 bubbles j0ya0, 2 days ago | Read review
“Become a member for private club house, beach area, and infinity pool.”
 of 5 bubbles beaches4life, 2 days ago | Read review
“Rooms away from the pool are quieter”
 of 5 bubbles DawnD178, 3 days ago | Read review
“Buildings in the 40's and 50's are close to the sea and pool and quite in the evening”
 of 5 bubbles 720RichardS720, 4 days ago | Read review
“rooms are quieter towards the beach, After 10:30 the all of the resort is pretty peaceful.”
 of 5 bubbles ireneturner360, 5 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question