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Allegro Playacar

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Allegro Playacar
Allegro Playacar
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4,071 Reviews from our TripAdvisor Community

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Showing 2,378: English reviews
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

This was our first trip to Mexico. I must say that this trip started off as a nightmare but the ONLY REASON we loved our trip and the only reason we would ever return is: the staff and the personal attention the staff provides (this excludes the front desk staff). I give the front desk staff a 0 out of... More 

Helpful?
Thank Victor H
Julio_Castillo_RH, Community Manager at Allegro Playacar, responded to this review

Dear Valued Guest, Thank you for your kind review which is very important to us and only with your feedback we are able to improve. I apologize for all the inconveniences you went through during your stay, however, allow me to inform you and our future guests that any transition we are going through does not represent a problem but... More 

Madrid
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Hotel is located is Playacar, best spot in Playa del Carmen and maybe best spot in Riviera (close to most of tourism points). In this area you could find several hotels, in a row, one of them Allegro now a Barcelo Hotel. First of all, (if you read this and renovation is finished skip this part) hotel must be closed... More 

Helpful?
Thank Acivipam
Julio_Castillo_RH, Community Manager at Allegro Playacar, responded to this review

Dear Valued Guest, Thank you for your kind review which is very important to us and only with your feedback we are able to improve. I apologize for all the inconveniences you went through during your stay, however, allow me to inform you and our future guests that any transition we are going through does not represent a problem but... More 

Dallas
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

We love the Allegro Playacar! Smaller resort, everything within walking distance. Probably the prettiest beach in Playa Del Carmen. Very quaint and has the feel of Mexico! Good variety of food, the friendliest staff very accommodating. 2 pools, 3 restaurants, and a great pool side Buffett for lunch. Had a wonderful time and will be back soon!

Helpful?
2 Thank GuapoDallas
Julio_Castillo_RH, Community Manager at Allegro Playacar, responded to this review

Dear Valued Guest, We appreciate your comments regarding your stay at Allegro Playacar. It is always a pleasure to receive such great positive feedback. I will be sure to share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in... More 

Glasgow, United Kingdom
Level Contributor
87 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed here for a week late in July with my daughters and thoroughly enjoyed it. The pools are good(one quiet and one full on) which means you can get away from the entertainment if you want. Beach is fantastic and only 1 min away from the pool bar. Staff all very friendly and those around the bar give great service... More 

Helpful?
Thank Colin S
Julio_Castillo_RH, Community Manager at Allegro Playacar, responded to this review

Dear Valued Guest, Thank you for your kind review which is very important to us and only with your feedback we are able to improve. I apologize for all the inconveniences you went through during your stay, however, allow me to inform you and our future guests that any transition we are going through does not represent a problem but... More 

Colorado
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We enjoyed a fun family trip to the Allegro Playacar resort. The beach is beautiful and the pool and grounds are nice. Everyone was friendly. The food was good and plentiful. The construction is being well handled. The rooms aren't large but are nice and clean and cool.

Helpful?
Thank CO_Traveler3
Julio_Castillo_RH, Community Manager at Allegro Playacar, responded to this review

We greatly appreciate the time you have taken to write such a wonderful review about our resort. It is a pleasure to read a review with such a detailed prospective, for our employees here, and for our future guests to relate to. I will be sure to inform our staff of your kind words, we hope to see you again... More 

Laval
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We took our 2 children to Playa del Carmen to celebrate our wedding anniversary. We are First Club Members but have never visited this Occidental location before. We loved it! Having the entire top floor of one of the 2 storey-buildings facing the pool and ocean was ideal - we loved laying out on the hammocks at night and listening... More 

Review collected in partnership with this hotel

Helpful?
2 Thank Tara D
Julio_Castillo_RH, Community Manager at Allegro Playacar, responded to this review

Dear Valued Guest, Thank you for taking the time to share such great feedback regarding your recent holiday to the Allegro Playacar. It is always a great pleasure and very encouraging to read such positive comments. We all work very hard to maintain a high standard of service at the Allegro Playacar and it would be a pleasure to welcome... More 

London, United Kingdom
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

When we first arrived at the hotel we were greeted by the sound of drilling/banging/disc cutter noise, not a good welcome. This went on for the 8 day stay, the management say it is to improve their hotel, but it didn't improve our week by having that noise around us from 9am to 9pm daily! One night we counted 42... More 

Helpful?
3 Thank Julia B
Julio_Castillo_RH, Community Manager at Allegro Playacar, responded to this review

Dear Valued Guest, We appreciate you sharing your commentary. We regret your most recent visit was unable to meet and exceed your expectations. Thank you for voicing your impressions regarding our service and quality. Please also accept our apologies for the difficulties you experienced. Your feedback is important to us, and we value your insights. Rest assured we will examine... More 

Towcester, United Kingdom
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We have just arrived home from a fantastic 2 week holiday in this beautiful resort. I have to admit to being slightly apprehensive after reading some previous reviews but we had absolutely nothing to worry about. The hotel itself is about a 60 minute drive from Cancun airport. We had a warm welcome from the reception staff and were shown... More 

Helpful?
1 Thank Laura B
Julio_Castillo_RH, Community Manager at Allegro Playacar, responded to this review

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at the Allegro Playacar. It is our duty to ensure our guests have a memorable experience with us and it is very rewarding to read a wonderful review such as yours. It would be our honor to serve you again in the near... More 

1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

I love this hotel, everything about it is amazing all the entertainment staff are amazing especially Erick he's so lovey and easygoing!! It's such a relaxing place to go! The food is very especially the Italian restaurant the food is amazing!

Helpful?
Thank laura a
Julio_Castillo_RH, Community Manager at Allegro Playacar, responded to this review

Dear Valued Guest, Thank you for taking the time to share such great feedback regarding your recent holiday to the Allegro Playacar. It is always a great pleasure and very encouraging to read such positive comments. We all work very hard to maintain a high standard of service at the Allegro Playacar and it would be a pleasure to welcome... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

eric at the animation is great! all round good hotel, food is amazing, variety less, some of the cooks weren't very nice but when we told the manager they were great, location is very nice pretty close to the city center

Helpful?
Thank Patrick S
Julio_Castillo_RH, Community Manager at Allegro Playacar, responded to this review

Dear Valued Guest, Thank you very much for writing such a great review in regards to our hotel. I will be sure to show my team and Erick your kind words, I hope to see your return in the near future as one of our loyal guests. Kind Regards More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting

Additional Information about Allegro Playacar

Address: Lote Hotelero 7, Desarrollo Playacar | Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $159 - $328 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Allegro Playacar 3.5*
Number of rooms: 286
Reservation Options:
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Also Known As:
Occidental Allegro Playacar Hotel Playa Del Carmen
Allegro Playacar Occidental
Playacar Resort
Occidental Playacar
Playa Del Carmen Allegro
Allegro Playa Del Carmen
Allegro Playacar Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#45 Top resorts Hotel in Playa del Carmen
#51 Spa Hotel in Playa del Carmen
#57 On the Beach Hotel in Playa del Carmen
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