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Allegro Playacar

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Allegro Playacar
Allegro Playacar
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4,136 Reviews from our TripAdvisor Community

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Showing 2,400: English reviews
Newport
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We were supposed stay at the Allegro Playacar and were moved due to construction at the Playacar. The move went super smooth, we were met by Kinga and all of my guests were upgraded to the club building. XCaret as always is an awesome, beautiful resort. The only complaint is that the club hot tubs are not only hot (understandable)... More 

Review collected in partnership with this hotel

Helpful?
Thank randalllc2015
Bratislava, Slovakia
1 review
5 of 5 stars Reviewed 3 days ago NEW

We spent one week here as family and we loved it. Very positive for me was that it was not crowded, although most of the rooms were booked out, there was enough space for everyone, we never had problems finding free seets in the restaurant, free place at the swimming pool or on the beach. We prefer swimming in the... More 

Helpful?
Thank zm682016
Guest_Experience_RH, Social Media at Allegro Playacar, responded to this review

Dear Valued Guest, Thank you for taking the time to share such great feedback regarding your recent holiday to the Allegro Playacar. It is always a great pleasure and very encouraging to read such positive comments. We all work very hard to maintain a high standard of service at the Allegro Playacar and it would be a pleasure to welcome... More 

Toronto, Canada
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We came back to the Allegro in August, our home away from home in Playacar. This would be our fifth time here, and this is our choice of resorts in the Mayan Riviera. We were a little afraid of what we were to find, as Barcelo has bought over the Occidental line, and we love the intimate feel of this... More 

Helpful?
1 Thank grace d
Guest_Experience_RH, Social Media at Allegro Playacar, responded to this review

Dear Grace, Thank you for taking the time to share your feedback regarding your recent stay at the Allegro Playacar. It is our duty to ensure our guests have a memorable experience with us and it is very rewarding to read a wonderful review such as yours. It would be our honor to serve you again in the near future.... More 

Greater London, United Kingdom
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

i have just come back from the above place great site and small but they close the site for a refit so i was moved to another hotel but when i was there the staff are so welcoming and helpful loved it i needed to take a break after working a lot i even brought a studio when i was... More 

Helpful?
1 Thank Pete D
Guest_Experience_RH, Social Media at Allegro Playacar, responded to this review

Dear Pete, On behalf of the Management and all our staff members, we would like to thank you for your positive feedback of Allegro Playacar. Our goal is to serve all our guests with the highest level of service and satisfaction. So your opinion is an encouragement for all of us! We would be honored to receive you once again... More 

Cornwall, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We recently stayed at this hotel as a large group. We were a little surprised by the level of work being carried out, as we were previously advised it was "light renovations" by travelbag. After one week of our stay the main reception had dramatically decreased to make way for the new lobby, and the main restaurant above was shut... More 

Helpful?
1 Thank Helen T
Guest_Experience_RH, Social Media at Allegro Playacar, responded to this review

Dear Helen, On behalf of the Management and all our staff members, we would like to thank you for your positive feedback regarding our resort. Our goal is to serve all our guests with the highest level of service and satisfaction, and the best way to accomplish this is to listen to our customers needs, and for that reason, your... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I feel compelled to write this review to offer some balance. After recently spending time at this resort but reading people who must have been there around the same time giving it an excellent score we wondered if we were in the same hotel as them? Anyone who was there around the time the pool was shut for several days... More 

Helpful?
1 Thank jigglypuff77
Guest_Experience_RH, Social Media at Allegro Playacar, responded to this review

Dear valued guest, We would like to thank you for taking the time to share your experience with us. Our goal is to serve all our guests with the highest level of service and satisfaction, and the best way to accomplish this is to listen to our customers needs, and for that reason, your opinion is extremely valuable for us!... More 

Peterborough, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I have to admit I was quite apprehensive about my holiday to Allegro Playacar having been informed about the building work and seeing some of the reviews on here. When we first arrived at the hotel there was quite loud drilling occurring in the lobby area, but honestly that is the only time it "annoyed" us throughout the whole stay.... More 

Helpful?
2 Thank beckyfm
Guest_Experience_RH, Social Media at Allegro Playacar, responded to this review

Dear Valued Guest, We appreciate your comments regarding your stay at Allegro Playacar. It is always a pleasure to receive such great positive feedback. I will be sure to share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in... More 

Dummer, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Such a lovely and friendly place to stay. They know everyone by name and everyone is so friendly and helpful. The best beach around the area and the staff do everything to make your holiday very special what you will always remember. Thank you Erick for your lovely hospitality, who is always sliming and happy to chat any time. Just... More 

Helpful?
4 Thank angimarton
Guest_Experience_RH, Social Media at Allegro Playacar, responded to this review

Dear Valued Guest, Thank you for taking the time to share such great feedback regarding your recent holiday to the Allegro Playacar. It is always a great pleasure and very encouraging to read such positive comments. We all work very hard to maintain a high standard of service at the Allegro Playacar and it would be a pleasure to welcome... More 

Northampton, United Kingdom
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 1 week ago

My boyfriend and I had a fantastic time at this hotel, it was the perfect location for a relaxing couples holiday. The beach is probably the best I have ever seen, crystal clear water and beautiful white sand. The building work as previously mentioned did cause some minor disruption to the food available and noise in certain areas of the... More 

Helpful?
2 Thank G K
Guest_Experience_RH, Social Media at Allegro Playacar, responded to this review

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at the Allegro Playacar. It is our duty to ensure our guests have a memorable experience with us and it is very rewarding to read a wonderful review such as yours. It would be our honor to serve you again in the near... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I want thank you Angela Garcia (manager) Erika and Alex both ( Waitress), Angela, because she went above and beyond, i bring something to her attention and fixed for Erika and Alex they treat us, really well , they make me feel great , I been in others resort this super clean,great food, great people,great team i highly recommend Allegro... More 

Helpful?
1 Thank Sugeil C
Guest_Experience_RH, Social Media at Allegro Playacar, responded to this review

Dear valued guest, On behalf of the Management and all our staff members, we would like to thank you for your positive feedback of Allegro Playacar. Our goal is to serve all our guests with the highest level of service and satisfaction. So your opinion is an encouragement for all of us! We would be honored to receive you once... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting

Additional Information about Allegro Playacar

Address: Lote Hotelero 7, Desarrollo Playacar | Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $163 - $327 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Allegro Playacar 3.5*
Number of rooms: 286
Reservation Options:
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Also Known As:
Occidental Allegro Playacar Hotel Playa Del Carmen
Allegro Playacar Occidental
Playacar Resort
Occidental Playacar
Playa Del Carmen Allegro
Allegro Playa Del Carmen
Allegro Playacar Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#45 Top resorts Hotel in Playa del Carmen
#50 Spa Hotel in Playa del Carmen
#57 On the Beach Hotel in Playa del Carmen
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