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Lote Hotelero No. 7 Playacar, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (6895)
360
Panoramas (1)
Room & Suite (967)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Allegro Playacar
Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#109 of 310 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travelers' Choice

See why so many travelers make Allegro Playacar their all-inclusive resort of choice when visiting Playa del Carmen. Providing an ideal mix of value, comfort and convenience, it offers a family-friendly setting with an array of amenities designed for travelers like you.

Given the close proximity of popular landmarks, such as Zona Arqueologica Playa del Carmen (0.8 mi) and Nuestra Senora del Carmen Catholic Church (1.4 mi), guests of Allegro Playacar can easily experience some of Playa del Carmen's most well known attractions.

Allegro Playacar Occidental offers guests an array of room amenities including air conditioning, a refrigerator, and a minibar, and getting online is possible, as wifi is available.

The all-inclusive resort offers a 24 hour front desk, currency exchange, and shops, to make your visit even more pleasant. The property also features a pool and free breakfast. Guests arriving by vehicle have access to parking.

During your visit, be sure to check out one of Playa del Carmen's popular shrimp restaurants such as Alux, Oh Lala!, and Los Aguachiles Calle 34, all a short distance from Occidental Playacar.

During your visit, be sure to check out popular art museums like 3D Museum of Wonders, Frida Kahlo Museum, and Gastón Charó Art Gallery Playa del Carmen, which are all a short distance from the all-inclusive resort.

At Allegro Playacar, your comfort and satisfaction come first, and they look forward to welcoming you to Playa del Carmen.

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Property amenities
Parking
Wifi
Pool
Free breakfast
Beach
Diving
Babysitting
Children Activities (Kid / Family Friendly)
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Snorkeling
Tennis court
Aerobics
Billiards
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Kids club
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Banquet room
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Baggage storage
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Safe
Minibar
Refrigerator
Flatscreen TV
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighborhood
Family
Languages Spoken
English, French, Spanish
Hotel links
Special Offer:EXTRA 10% OFF
8398Reviews1144Q+A100Room tips
Traveler rating
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Popular mentions
Deez wrote a review Yesterday
2 contributions
very pleased with the ambience, prefer the lovely stretch of beach with swaying palms (simply hop over the initial little bit of seaweed and you can enjoy a morning / sunset salt water swim each day, so good for the joints) , the fabulous layout and masses of space all over (as opposed to Cancun, choc a bloc hotels, solid block of rooms and lack of greenery) with tennis courts and football grounds, pool and ping pong table to stay active if desired - rooms are positioned all over the grounds and fragrance of jasmine around the outdoor chess set is very intoxicating at night as you return from the daily entertainment. Absolutely service based with excellent, professional staff be it Nafatari at reception, spa ladies (who provided masks when we forgot ours for dinner service), resto service gurus Alejandro Mis, Miguel, Liber, and Lucia in housekeeping (who ensured our frij was stocked despite our chalet (4403) being close to the outdoor pool bar and thoughtfully aired our swimwear in the sun) and not forgetting the every energetic young men at the evening entertainment - and the most enthusiastic pool bar service late into the evening. If you like authentic, hearty, non processed food , you get it here - non greasy beans, excellent greens, non stop salsa and guacamole, super smoothie bar, non greasy meats and appeased carb cravings (rice, pizza, pasta etc) and variety of decadent desserts (indulged with 4 selections at a time but truly loved the local caramelised plaintain), very swift, healthy grill area - themed meals were the norm and we got to enjoy spanish paella, mexican mole, and chinese assortments. PCR test was on hand at a chalet and priced in line with market med sites. oooh, yes, 5 minutes to the downtown 5th avenue, where you can also enjoy the promenade, shopping (Kristine salon 984 803 4267 offers great massages by Gina and Canda - $55 fr a couple!! and we enjoyed the excursions organized by local (canadian returned) Jesse Castillo 52 984 104 8891 - do get the well informed guides at chichen itza so you can question away and actually understand the mayan ambience - followed along a spanish Mass in cancun and catamaran chillaxing - do the cenote swim as its very invigorating to be cocooned in the belly of mother nature, tied back to history, stead of a concrete chlorinated pool we all are used to) and stroll along 5th avenue, the beach in case you missed it! All in all a very relaxing enchanting break - moreso during these challenging times ... having been in the industry, can imagine the extreme work and thought that goes to provide this seamlessly hospitable picture. Well done Allegro Playacar, awesome Mexico, Muchos Gracias.
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Date of stay: October 2021
Location
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Kenia M wrote a review Sep 2021
Zebulon, North Carolina4 contributions9 helpful votes
Hotel's Favorite
Allegro’s exceptional service is what makes this all-inclusive resort stand out from the rest. This is a small charming, well kept, all inclusive resort. Due to COVID-19, it’s probably at half capacity at the moment. My fiancé and I loved the breakfast chilaquiles and green juice. The staff, Elizabeth, Humberto and Moises treated us like family. Then we would head down to the beach where Magdiel’s joyfully brought our drinks. The beach is well kept so you can really see that white sand and turquoise water. I’m not going to lie, we struggled at first to find a room we liked due to air condition issues but the manager Felipe Cruz took our complains with humility and concern, the third room was the charm. We had the romantic dinner by the beach and it was a dream, the surf and turf meal was excellent! Ricardo, our server was such a sweet angel, we highly recommend this resort. I’ve been to a lot of resorts but I have never been treated this well by staff. Can’t wait to come back.
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Date of stay: September 2021Trip type: Traveled as a couple
Room Tip: Take a taxi to the 5th Avenue, dinner was not my favorite meal so we made sure to make plans...
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6 Helpful votes
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Response from Community Manager, Propietario at Allegro Playacar
Responded Sep 6, 2021
Dear Guest. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards Community Manager.
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susegado wrote a review Oct 25
toronto2 contributions13 helpful votes
When reading reviews, please make sure to read several. People shouldn't have 5 star expectations when booking 4 star. I was a little hesitant but we were in need of a vacation and decided to go ahead - so glad we did! Started lwith the beautiful open natural foyer and the friendly helpful front desk staff. We had to wait a bit for our room (not uncommon for all-inclusives and always depends on your arrival time) but we were welcomed to a fabulous lunch buffet, excellent Margaritas, all accompanied by the welcoming Humberto and wonderful team. Morning greetings from Elizabeth, Humberto, Allejandro became a daily event, as well as evening meals with Miguel, Luis, Limber - too many friendly people to remember all their names, my apologies to those we missed! We were impressed by the quality of food and the attempt at different theme nights. People, please remember we are still in a pandemic, so no surprise that there might be some restaurants closed or some minor inconveniences. Nightly entertainment done with heart and MC'd by the wonderful Edgarrrrrrrr! Short taxi ride (or 20min walk, but too hot for us) to downtown Playa del Carmen for many more restaurant, bar, salon etc options. Morning and evening dips in the sea - yes there was seaweed at times, but this seems to be common in PDC but the water was lovely. Yes, some rocky spots - walk down the beach a bit and there are lots of spots with better entry. Sad to leave, can't wait to return. Shout out from Canada to this wonderful gem of a resort!
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Date of stay: October 2021
Cleanliness
Service
Room Tip: we had an excellent room near the pool. Having a room closer to the main building might be louder...
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Response from Community Manager, Propietario at Allegro Playacar
Responded 2 days ago
Dear susegado. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind Regards Community Manager.
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TravelOnly with Quentin wrote a review Oct 21
Gatineau, Canada1 contribution1 helpful vote
My wife and I just returned from Allegro Playacar last night and we throughly enjoyed our trip. The grounds are beautiful and extremely well kept, and the beach is one of the best I've ever seen visiting any resort The staff is absolutely amazing. We spent alot of time at the activity pool and I think I had to go to the pool bar only 3 times during the whole week, the waiters and waitresses made sure our cups were always full (sometimes even bring drinks without us even asking) shoutout to Sairnel and Maggie (she said we could call her Maggie because her full name is hard to pronouce) The food was really good at the buffet for breakfast and dinner, and the snack bar for lunch The only negative aspects of our trip was that the bed in our room was really firm and the walls were paper thin ( we literally could hear the people in the room next to us having sex lol) so if you are a light sleeper I definitely would recommend bringing ear plugs with you. Overall I would rate this resort a 9/10
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Date of stay: October 2021Trip type: Traveled as a couple
Room Tip: If you are a light sleeper bring ear plugs, and if you can request building 41 as it is a great...
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1 Helpful vote
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Response from Community Manager, Propietario at Allegro Playacar
Responded 6 days ago
Dear TravelOnlyQuentin. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Warmest Regards Community Manager.
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Samantha D wrote a review Oct 15
6 contributions1 helpful vote
Good location, Perfect beach, clean and beautiful premises and great staff. Really horrible food with limited choices. Average room that had no warm water and smell like mold the entire 7 days. Only Buffett restaurant with NO speciality restaurants. Very watered down liquor.
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Date of stay: October 2021Trip type: Traveled with family
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Response from Community Manager, Propietario at Allegro Playacar
Responded 1 week ago
Dear Mr. Samanta, Thank you so much for taking the time to share your comments and feedback about your recent visit to our hotel. We regret to hear that you were not able to enjoy your vacations. Although our team was working tirelessly, we are truly sorry we were not able to improve your experience. Please be informed that we will gladly review each of the points you share in your comments, and we will work on the ones that are in our hands, so hopefully in the future if you choose to give us a second chance, we can chance your perception. Warm Regards,
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PRICE RANGE
$129 - $230 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
occidental allegro playacar hotel playa del carmen, allegro playacar occidental, playacar resort, occidental playacar, playa del carmen allegro, allegro playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
286
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Frequently Asked Questions about Allegro Playacar
Which popular attractions are close to Allegro Playacar?
Nearby attractions include Plaza Playacar (0.3 miles), Piste Cyclable sur Paseo Xaman-Ha (0.7 miles), and Playacar Center Shopping Mall (0.2 miles).
What are some of the property amenities at Allegro Playacar?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Allegro Playacar?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Allegro Playacar?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Allegro Playacar?
Yes, parking is available to guests.
What are some restaurants close to Allegro Playacar?
Conveniently located restaurants include Il Piemonte, Labrioche - Panadería Francesa - Playacar, and Doña Aurelia sabores Mexicanos.
Are there opportunities to exercise at Allegro Playacar?
Yes, guests have access to a pool during their stay.
Does Allegro Playacar have airport transportation?
Yes, Allegro Playacar offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Allegro Playacar?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Allegro Playacar?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Allegro Playacar?
The staff speaks multiple languages, including English, Spanish, and French.