We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
Paseo Xaman-Ha Manzana 1, Lote 1, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
22 people are viewing this hotel
Booking.com
$229
View Deal
Agoda.com
$229
View Deal
Snaptravel
$287
$217
View Deal
SAVE $70
Free cancellation until 03/20/21
Prestigia.com$242
Hotels.com$287
eDreams$249
View all 10 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (18903)
Dining (1458)
Room & Suite (1415)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
Read more
Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sandos Playacar
Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#25 of 281 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Located on a jaw-dropping and never-ending white sand beach sits Sandos Playacar, an all inclusive resort that offers the perfect family vacation. Boasting a complete beach entertainment program, a waterpark for kids, an oceanfront snack bar, and an infinity pool with a swim-up bar, Sandos Playacar is the perfect destination for an unforgettable getaway! This exciting hotel offers a wide array of food options from around the world, spa, fully equipped gym and fitness activities, kids and teens club, and spectacular nightly performances!
Read more
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Kids' meals
Snack bar
Special diet menus
Swimup bar
Poolside bar
Diving
Game room
Mini golf
Snorkeling
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Private beach
Additional bathroom
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Flatscreen TV
VIP room facilities
Iron
Wake-up service / alarm clock
Show more
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Great View
Languages Spoken
English, French, Spanish
20,875Reviews2,567Q+A100Room tips
Traveler rating
  • 12,760
  • 5,262
  • 1,724
  • 656
  • 473
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
M O wrote a review Dec 3
1 contribution
Asiana: Starters, soups and Sushi are great. Hot plates are OK. Wouldn’t get back twice. Gourmet: Skip it if you can. Far from serving french bistro food. Better try the Buffet. Il Piemonte: The best one of all, good pasta, good steak and Lamb. Deserts were superb! Gaucho: Average steaks, overcooked regardless of preference, good buffet for sides and salads. Wouldn’t get back twice. Janeiro: OK, but if you have been in a Churrasqueria or Rodizio like Fogo de Chao, Texas do Brazil, etc, lower you expectations big time. Gourmex: highly recommended, great traditional tacos! do it twice along with the Italian if you can.
Read more
Date of stay: December 2020Trip type: Traveled as a couple
Helpful
Share
Response from Warren B, General Manager at Sandos Playacar
Responded 2 days ago
Hi 475mo, Thanks for having taken the time to share your comments and opinions of our restaurants during your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. Rest assured that we will let our Food & Beverages Manager know of your comprehensive rating. We look forward to welcoming you and your family back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort
Read more
Marcia W wrote a review Dec 3
Grand Prairie, Texas4 contributions
Sandos was a beautiful stay with the best bartenders and wait staff. Restaurant were good especially omelette at breakfast. Beach/palm trees were abundant. Thick white sand. My nephews wedding was November 2014 which is when we attended.
Read more
Date of stay: January 2020
Helpful
Share
Response from Warren B, General Manager at Sandos Playacar
Responded 2 days ago
Hi Marcia, Thanks for having taken the time to share your comments and opinions of your nephews' Destination Wedding stay this past November with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you and your family back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort
Read more
Marvelyn N wrote a review Nov 2020
Las Vegas, Nevada10 contributions9 helpful votes
+1
Sandos was a nice place for the family. We did have a great time for our 7 night stay. They have a big extensive private beach. They have an aqua water park for the kids to play. A variety of restaurants which Yesenia, Domingo, and Alvaro helped us at. Rene at the buffet was awesome too. I also booked a massage with Lidia. Let me tell you everyone by far the best massage I have had in my entire life. I have had many hands down she was the best. I would highly recommend her. We did have a bumpy start with the royal elite club trying to get you to buy their timeshares. Then giving me a massage coupon that was lost. However, Warren B, from the customer service department. Was very prompt! He got the mishap handled properly and effectively. We were able to have a good rest of our stay thanks to the sandos representatives! In the end I would recommend them! Thank you!
Read more
Date of stay: December 2020
Helpful
Share
Response from Warren B, General Manager at Sandos Playacar
Responded 5 days ago
Hi Marvelynn, Thanks for having taken the time to share your comments and opinions of your 7 night stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. Rest assured that we will let Yessenia, Domingo, Alvaro, Rene and Lidia know of the praises you sent their way! We look forward to welcoming you and your family back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort
Read more
Jeremy H wrote a review Nov 2020
Crown Point, Indiana2 contributions
Just finished a great meal with the best service of the trip from Leydi and Samuel! Thank you for a great evening to cap off a fantastic trip! I would definitely come back to Sandos! Close to all the adventures in playa del Carmen and a beautiful resort.
Read more
Date of stay: November 2020Trip type: Traveled with family
Helpful
Share
Response from Warren B, General Manager at Sandos Playacar
Responded 4 days ago
Hi jhumpaal2020, Thanks for having taken the time to share your comments and opinions of your fantastic stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. Rest assured that we will let Leydi & Samuel know of the praises you sent their way! We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort
Read more
Heidi V wrote a review Nov 2020
Grants Pass, Oregon102 contributions33 helpful votes
+1
We had originally planned our trip in 2019 for spring break 2020 but ended up rescheduling due to Covid. After waiting nearly a year, we finally made it to the beautiful Sandos resort. We had never been to Cancun/Playa del Carmen but the kids wanted to swim in the ocean, fish and snorkel so we found a resort that had a nice beach. I didn’t realize just how much Sandos had to offer. It’s a large resort. They have carts that pick you up and drop you off, but we didn’t mind walking most of the time. The nightly entertainment was fun. The AC/DC cover band was my favorite. My husband and older kids went on the fishing trip. When they got back the guys made them fresh ceviche and brought it to our seats by the pool. It was tasty! There are several great restaurants but we were only able to get reservations at 3 of them. Asian was my favorite but everyone else loved the steak house, El Gaucho. The buffet had a lot to offer so I didn’t mind eating there. It was very clean as well. The pool area, with a mini water park was perfect! The kids (7 and 9)played all day while we were able to enjoy the pool right next to it with a swim up bar. They even have a nice little buffet at the pool so you don’t have to walk all the way back to the bigger one for lunch. Service was great and everyone was so kind. There was also a quieter section of pools right next to our rooms where we spent one day. It has a little pool that was perfect for my granddaughter who is almost 2 to wade around in. Not as exciting for the older kids. If I have one complaint it would for sure be the room. We traveled with our children and other families so we ended up in the family section. Our room was 8140. It was old and not very clean. When we booked I thought we were getting a room with a bunk bed for the kids and a king for my husband and I. This room had two smallish beds. Doubles, maybe? I probably would have complained but the location was fine and we were near everyone else. If we visit again, I will for sure do better research to find a better room. Perhaps a Hacienda, some of them looked nice, although I never went inside. Had it not been for the room, I would have given 5 stars to this resort.
Read more
Date of stay: November 2020Trip type: Traveled with family
1 Helpful vote
Helpful
Share
Response from Warren B, General Manager at Sandos Playacar
Responded 6 days ago
Hi Heidi, Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort
Read more
Previous
PRICE RANGE
$182 - $621 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sandos playacar beach hotel, hotel sandos playacar beach, beach playacar resort sandos, sandos playacar resort, sandos playa del carmen, gala resort playacar, sandos gala playacar, sandos playacar mexico, sandos resort, playacar sandos
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
819
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Sandos Playacar
Which popular attractions are close to Sandos Playacar?
Nearby attractions include Xcaret (2.2 miles), Quinta Avenida (2.2 miles), and Cenote Chaak Tun (4.1 miles).
What are some of the property amenities at Sandos Playacar?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Sandos Playacar?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sandos Playacar?
Yes, free parking is available to guests.
What are some restaurants close to Sandos Playacar?
Conveniently located restaurants include Ferron's Jerk Chicken, Osteria De Roma, and Porfirio's Restaurante.
Are there opportunities to exercise at Sandos Playacar?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Sandos Playacar have an airport shuttle?
Yes, Sandos Playacar offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sandos Playacar?
Yes, dry cleaning and laundry service are offered to guests.
Does Sandos Playacar offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Sandos Playacar?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Sandos Playacar?
Many travelers enjoy visiting Zona Arqueologica Playa del Carmen (1.5 miles).