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Royal Hideaway Playacar

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Royal Hideaway Playacar
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3,859 Reviews from our TripAdvisor Community

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Showing 3,376: English reviews
Colorado City, Colorado
Reviewed May 30, 2013

As previous guests of several different Sandals resorts and a couple that appreciates a quite relaxing atmosphere versus the typical 'party resort' found in many of the other properties in the PdC/Cancun area, the Royal Hideaway ranks near or at the top in our list of favorites. The resort management, staff, restaurants, and tropical manicured setting are absolutely superior. An...

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4Thank Jeff N
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Jeff N, Thank you for sharing your experience through this channel, it will very helpful for future guest. We feel really happy to read that you enjoyed each thing in our resort. We hope to have you back very soon and enjoy another relaxing experience in this beautiful resort. Cordially,

Connecticut
Reviewed May 30, 2013

The Royal Hideaway was an absolute lovely experience from start to finish. Some friends and I went to this resort to celebrate some birthdays. Although this resort is very couples oriented, we did not feel out of place or awkward being single women. In fact, we met some great people while there. The excellent service began with scheduling our dinner...

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3Thank Theresa T
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Theressa, It is amazing to read these kinds of reviews, “This all inclusive resort is the best one I have ever stayed at”! Thank you so much for choosing us to spend this very special date for you and your friends. It is wonderful to know that you had fabulous days with us and that everything was great for...

Milpitas, California
Reviewed May 29, 2013

My husband and I went to the Royal Hideaway last August and absolutely loved each moment we spent at the resort. We bought a package which included unlimited food and alcohol and I have to say, it was an unbelievably good value for the money we spent. The staff treat you like royalty, the five (or maybe 6) restaurants on...

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2Thank LeHungryPlanet
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Kinsid, Thank you so much for your review, we truly appreciate it! We are thrilled to know that you enjoyed our All Inclusive. It is rewarding to know you loved your birthday decoration. I’m sure your parents had a great stay with us; our wonderful team always goes beyond our guest expectation. Thank you again. We hope to host...

Morpeth, United Kingdom
Reviewed May 29, 2013

My husband and I have just returned from an eight day break at the Royal Hideaway and couldn't have been more pleased with the level of service and attention we received during our stay. On arrival we were greeted with a glass of champagne to drink while we checked in before being shown to our room by the extremely friendly...

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4Thank CnGLeader
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear CnGLeader, Thank you so much for your lovely review! We feel very happy to know that you had a beautiful experience in our resort! Our team is dedicated to ensuring you receive what you need during your stay to have a pleasant holiday with us. We are thrilled that this was your case. Thank you for sharing! It will...

Fort Worth, Texas
Reviewed May 28, 2013

My husband and I just got back from our second time visiting The Royal Hideaway. Both times we visited, we were blown away. The staff is superior and goes above and beyond to anticipate your every need. The resort is quiet, exclusive and truly relaxing. My husband and I have spent many vacations in Mexico, and the Royal Hideaway is...

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3Thank Laura L
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Laura, We just blew away with your review! Thank you so much, but even more important thank you for trusting in us and choosing again our resort for your holidays! Our entire team is always ready to host you and we will feel so proud in having you again very soon. Best regards,

Floyds Knobs, Indiana
Reviewed May 28, 2013

Best visit yet. Something this resort gets right? Mostly everything. Service is stellar. HUGE thanks to all the staff, however some stood out a little more than others. Jose, my favorite bartender. Bernadino, the happiest server ever. Gerardo, hardest working man that's never forgotten us and greats us each return visit with a huge smile. Also Manuel, Daniel, Alejandra, and...

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6Thank KyAmy
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear KyAmy, We are thrilled for you review, it is amazing! Thank you so much for taking the time to tell us about your wonderful stay with us, but even more important thank you for choosing us to spend your birthday with us! We feel very proud in having a fantastic staff. They are dedicated to ensuring you receive what...

Atlanta, Georgia
Reviewed May 28, 2013

My husband and I traveled to Royal Hideaway for our anniversary. We travel to a different resort in the Caribbean every year. This resort came highly recommended and pretty much lived up to the expectation. A few tips: don't fool with room service - we were disappointed because we love to order breakfast in our room while on vacation. But...

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2Thank MJ H
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dar MJ H, Thank you for sharing your experience! But even more important thank you for choosing us to spend your anniversary with us, it is our honor! We are happy that you had a relaxing time with us and that you enjoyed our resort! We hope to host you again in the near future. Cordially,

Baltimore
Reviewed May 28, 2013

When I travel, I always do all inclusive resorts. Previously, the resorts were nice but there was something always lacking, may it be the food, drinks or the entertainment. After reading some of the reviews for the Royal Hideaway we decided to take a trip there this April. Wow, to my surprise this resort was magnificent. From the friendly staff...

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3Thank AntLive
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Antlive, We truly appreciate your review, it is wonderful! Thank you for your words about our resort service and staff, this is very motivating for our entire team, to keep doing their best for our guests. Our top priority is our guest’s satisfaction and we always concern of their needs to make them feel comfortable during their vacations and...

Reviewed May 26, 2013

My wife and I spent 5 days at the Royal Hideaway in May. I agree with all of the positives that have been listed by other reviewers and we did not encounter any of the issues that some have identified. When we arrived, we were immediately met and escorted to reception. The staff were friendly, helpful and and efficient. We...

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2Thank kenosat
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Kenosat, This is a very helpful review for future guest, thank you so much in taking some of your time to make it! Our top priority is to make a dreamed vacation for each of our guest and we are very grateful that this was your case. We feel really pleased that you enjoyed our food and the surroundings...

New York City, New York
Reviewed May 25, 2013

I can not say enough good things. I don't often write reviews but felt it was important I take the time to write this one...staff superb especially Mauritzio, Adrian, Michelle, David in entertainment, our wonderful concierge Nancy, bartender Luis, our waiter at Azia Adrian and two others whose names are escaping me at the moment...one is the maitre'd at Las...

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Thank DLM890
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear LMD, Thank you for sharing this great experience you had with us! It's very flattering to know how wonderful your vacations were. Our entire team is dedicated to ensure you have a pleasant stay with us. It's great to know that your mother enjoyed her birthday and the beautiful surprise at the room. Thank you for your nice comments...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 2008 winner of the coveted AAA 5 Diamond Award. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in papmering and body treatments. Personalzied service and attention to detail set this resort a world apart. ... more   less 

Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $338 - $647 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royal Hideaway Playacar 4.5*
Number of rooms: 201
Reservation Options:
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Also Known As:
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#12 Romantic Hotel in Playa del Carmen
#12 Green Hotel in Playa del Carmen
#16 Top resorts Hotel in Playa del Carmen
#18 Family Hotel in Playa del Carmen
#20 Spa Hotel in Playa del Carmen
#22 On the Beach Hotel in Playa del Carmen
#22 Luxury Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Royal Hideaway Playacar staff and other travelers.
473 questions
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Questions? Get answers from Royal Hideaway Playacar staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms facing the center of the hotel have better views as the ones facing the back of the property are not that appealing.”
 of 5 bubbles triathletecece, 3 days ago | Read review
“villa 23, close to the beach and pool. very quiet”
 of 5 bubbles lorenao502, 3 days ago | Read review
“They are set up like villas with 20 rooms in each villa, quite quiet.”
 of 5 bubbles 513Bubbles, 1 week ago | Read review
“We were upgraded to a special suite above the spa, perfect!!!”
 of 5 bubbles 508jc, 1 week ago | Read review
“Villa #27 second floor”
 of 5 bubbles 475eliseg, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question