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Royal Hideaway Playacar

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Royal Hideaway Playacar
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3,861 Reviews from our TripAdvisor Community

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Showing 3,378: English reviews
Montreal, Canada
Reviewed October 20, 2013

Stayed 1 week at the Royal Hideaway Playacar, and enjoyed every minute. Staff were very friendly and helpful. The resort is very clean. The beach is out of this world, best beach we have seen so far. Eating at the Grill is perfect, as you enjoy the view of the turquoise ocean while eating lunch. Food was excellent. Appreciated the...

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3Thank gzol2013
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Gzol2013, Thank you for the time you took to send us a review about your recent stay with us. We are so happy to read we were able to take care of you, providing you an excellent service. It was truly an honor to host you. It’s very exciting to hear that you enjoyed your vacation and that you...

Staten Island, New York
Reviewed October 19, 2013

Just got back from a 5 day stay at the Royal Hideaway. This was one of the best vacations I have been on in a long time. Food was great, the service was fantastic. The employees could not do enough for you. The beach and ocean was gorgeous and the pools were well maintained. Our concierge Hector could not do...

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1Thank Sheila710
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Sheila710, Thank you for taking the time to post your kind comments regarding your most recent stay with us. We are more than glad to read you found our accommodation to your satisfaction and that you were pleased with our location. About your pillows remark we shared with our Housekeeping department, please feel free to contact to our customer...

Playa del carmen
Reviewed October 19, 2013

Stayed 9 days at this resort for a joint 50th birthday.bedrooms fantastic but bathrooms could do with updating,I would advise you to make dinner reservations prior to your arrival.westayed in blocks 22 and 23 which were ideally positioned,our concierge in 22 was marco who was very helpful. Staff overall are very friendly and cannot do enough for you especially Sergio,Christian,Isis,Jose,Bernardo,Miguel,jacket.restaurants...

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3Thank Paula S
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Paula S, Thank you for your review of your most recent stays at Royal Hideaway and congratulations for your birthday. We appreciate your wonderful review and will pass along the nice compliments to our staff. Thank you for mentioning the excellent service you received during your stay, we work hard make sure that every guest is pampered. Please regard...

Saint Louis, Missouri
Reviewed October 18, 2013

We have stayed at this resort many times Very private and secured gate to main street...........The management has recently changed and we noticed some modifications in overall thrust of the facility. The amenity tote, or hat.........removed, flower arrangements in main building, scaled down, new people serving, only one luggage cart.....which was inoperable during our stay......... The food remained excellent, and...

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2Thank WORLDTRAVELER_007_11
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear WORLDTRAVELER_007_11, We are always pleased to hear about our guests experiences at our property. Thank you for the time you took to send us your review. Thanks for mentioning the service our staff provided, that is what we think makes our resort really special. And we do hope that you will come again for another stay with us. Sincerely

Hersham, United Kingdom
Reviewed October 18, 2013

We really cannot say enough in praise of this hotel. The staff were all very attentive and would do anything to make your stay even more enjoyable. The management must invest time in their staff and this shows for example every dish served at your table was fully described by the waiter. The staff were happy to serve and never...

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1Thank 741Barry
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear 741Barry, Thank you for the time you took to send us your review. We will pass along your kind words to our entire staff. We try hard to make each guest feel at home at Royal Hideaway and so we are pleased that you enjoyed your visit with us. We do hope to see you again to create lifetime...

Washington DC, District of Columbia
Reviewed October 17, 2013

My sister and I took our mom to celebrate her 80th birthday Oct 8-12, 2013. I chose this resort because of previous ratings. We were very please with the attentiveness of the staff, cleanliness of the rooms,resort and food. The beach is clean and the view is spectacular. Breakfast at Spices and lunch at the deck were always delicious, we...

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3Thank Military09
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Military09, Thank you for choosing us to celebrate your mom’s birthday even more for sends us your kind review. We are happy that you enjoyed your stay with us and that you found everything outstanding. We are glad that you were happy with all the services that our staffing provided you. We wish you all the best and hope...

Westminster, Colorado
Reviewed October 16, 2013

My wife and I went to the Royal Hideaway for our honeymoon because we heard it was one of the best in Riviera Maya and it is a five-diamond resort and I'll just say I expected more from them because of their famous rating. As an opener, my wife is 17 weeks pregnant and she has a severe latex allergy....

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2Thank Chris C
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Chris C, Thank you, for taking the time to post a review of your stay with us. On behalf of the management and staff of Royal Hideaway we would like to apologize that your experience did not meet your expectations. Our culinary team prides itself on delivering a memorable Food and Beverage experience at the resort and will be...

Snohomish, Washington, United States
Reviewed October 15, 2013

We returned from the Royal Hideaway Playacar and can not wait to plan our next vacation back. We were pleased with the cleanliness, professional staff and wonderful food. The staff spoke English very well and could not do enough to please us. We were there for one week (October 2013). We can't thank you (Staff) enough. GRACIAS!

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3Thank Laurie T
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Laurie T, We appreciate you taking the time to write a review regarding your recent visit. We are proud to read that you had a wonderful visit and got to experience almost all aspects of the hotel, including our facilities, our services and everything, our concierge services team were able to assist and pampered to you during your stay....

Plainfield, Indiana, United States
Reviewed October 15, 2013

My wife and I stayed at RH October 8-14, 2013. We stayed in Villa 27, and Hector was our concierge. By far, this was the best vacation we have been on. We felt welcomed and felt the staff made the experience amazing. Hector was absolutely AWESOME! He filled our room with balloons and champagne one evening as a surprise for...

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7Thank Christi A
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Christi A, Thank you for spending your honeymoon with us on Royal Hideaway. We are glad you found everything to be perfect for your stay and for your special occasions. We do hope to see you again, perhaps your anniversary? Thank you also for your compliments for our staff and chef. We will be sure to share your kind...

Myrtle Beach, SC
Reviewed October 14, 2013

We spent our honeymoon here in 2012 and returned for our anniversary in 2013. The set up of this resort is simply ideal for people looking to truly sit back and relax on their vacation. The 2 pools, bar and beach are perfectly placed for a couple looking to do not much of anything. The Deck never disappoints for a...

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2Thank shorelyworthit
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear AddictedToTravel01, Thank you for the time you took to send us such a detail review. Comments like yours make us proud and encourage us to keep on working hard and offering the best of service to our dear guests. We shared your experience with our management and necessary measures had been taken to improve our results. Please feel free...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 2008 winner of the coveted AAA 5 Diamond Award. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in papmering and body treatments. Personalzied service and attention to detail set this resort a world apart. ... more   less 

Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $341 - $651 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royal Hideaway Playacar 4.5*
Number of rooms: 201
Reservation Options:
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Also Known As:
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#12 Romantic Hotel in Playa del Carmen
#12 Green Hotel in Playa del Carmen
#16 Top resorts Hotel in Playa del Carmen
#18 Family Hotel in Playa del Carmen
#21 Spa Hotel in Playa del Carmen
#23 On the Beach Hotel in Playa del Carmen
#23 Luxury Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Royal Hideaway Playacar staff and other travelers.
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Questions? Get answers from Royal Hideaway Playacar staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms facing the center of the hotel have better views as the ones facing the back of the property are not that appealing.”
 of 5 bubbles triathletecece, 1 week ago | Read review
“villa 23, close to the beach and pool. very quiet”
 of 5 bubbles lorenao502, 1 week ago | Read review
“They are set up like villas with 20 rooms in each villa, quite quiet.”
 of 5 bubbles 513Bubbles, 1 week ago | Read review
“We were upgraded to a special suite above the spa, perfect!!!”
 of 5 bubbles 508jc, 1 week ago | Read review
“Villa #27 second floor”
 of 5 bubbles 475eliseg, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question