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Royal Hideaway Playacar

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3,598 Reviews from our TripAdvisor Community

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Showing 3,149: English reviews
Manvel, Texas, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

Like many others I read several reviews of the property and had a solid understanding of what to expect going in. My wife and I traveled from September 17th through 24th, 2016 and stayed (initially) in room 2916 which is a standard room in villa 29. Our concierge was Sara and she was excellent. For comparison's sake, we have stayed... More 

Helpful?
4 Thank Kyle P
Lake Tahoe (Nevada), Nevada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

The grounds are beautiful, staff very attentive and helpful and we love that most everything, including tipping, is included in the package. Food and spirits are plentiful and they carry top shelf liquor. It's great to not have to worry about money while here. The beach is silky, white sand and the water turquoise blue and warm. The private concierge... More 

Helpful?
Thank Elizabeth N
Guest_Experience_RH, Social Media at Royal Hideaway Playacar, responded to this review

Dear Elizabeth, Thank you for sharing this review! Truly, hearing from a guest as taken with our resort as yourself is a gift, and I will be sure to show our team your kind words. Should you plan another trip of luxury and leisure, we hope you will keep our resort in mind. We would be thrilled to serve you... More 

Midland, Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

Better than we could have imagined! The staff is all around wonderful and our concierge Aldo helped make our stay extra special. If you're looking for a beautiful beach and a relaxed environment, we would highly recommend the Royal Hideaway. We can't wait to return for another week. We had the trip of a lifetime.

Helpful?
Thank texasdawn2016
Guest_Experience_RH, Social Media at Royal Hideaway Playacar, responded to this review

Dear valued guest, Thank you for taking the time to share your feedback regarding your recent holiday with us. It is always a great pleasure to read such positive feedback and is very encouraging to myself and the team alike and notably for Aldo your concierge. The team at the Royal Hideaway work extremely hard to provide a consistently high... More 

Wilmington, North Carolina
1 review
5 of 5 stars Reviewed 2 days ago NEW

We had a fabulous time: service, food, rooms. Everything was top notch. Massage and spa was wonderful. The staff was super friendly, we will definitely want to come back. They bring drinks to the pool all day long and have 6 dining options.

Review collected in partnership with this hotel

Helpful?
Thank olgapbooth
Guest_Experience_RH, Social Media at Royal Hideaway Playacar, responded to this review

Dear valued guest, I am delighted to read such a great review about your experience during your stay with us. We really appreciate your valuable feedback; it is a motivation to us and also a helpful reference for our readers and future guests. I will be sure to show my employees your kind words, and we hope to see you... More 

North Bergen, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Wonderful week at the Royal Hideaway. Service is impeccable !! Everyone is extremely professional and courteous. From our concierge Aldo, to all the fantastic waiters, bartenders, pool & beach attendees, etc. Everything is kept very clean, food is excellent, all restaurants are great, our favorite was the Italian. Overall "Flawless" If you are looking for a "Party" place, go somewhere... More 

Review collected in partnership with this hotel

Helpful?
1 Thank maria h
Guest_Experience_RH, Social Media at Royal Hideaway Playacar, responded to this review

Dear Maria, Thank you for choosing Royal Hideaway on your recent visit to the Riviera Maya, also thank you very much for your terrific comments following your recent stay at Royal Hideaway, It has truly been an honor to have served a guest as yourself at our resort. Your appreciation about our service and our staff is the best reward... More 

Sydney, Australia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

After lodging a formal complaint 2 weeks ago after getting sick at this hotel and with no assistance from staff, very rude managers - I rate this hotel 1 star. Don't be fooled by the good reviews. They are just from the regulars who tip the staff to get a good service. Issue with power tripping after a lightbulb went... More 

Helpful?
Thank Aslan25
Baltimore, Maryland
1 review
5 of 5 stars Reviewed 5 days ago NEW

The service was outstanding. The food was gourmet. The resort was beautiful. The weather was great. Every single person on the staff made our experience the best ever! I would strongly recommend Royal Hideway to anyone looking to relax and enjoy life

Review collected in partnership with this hotel

Helpful?
Thank kylesG8166XO
Guest_Experience_RH, Social Media at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, Thank you for taking the time out of your busy schedual to write a review in regards to our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World,... More 

Miami, Florida
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Arrived sept. 8 2016 , we were received with champagne and cold towels at the lobby . Ck in was fast and were assigned 2412 villa . Very close to the pool and the beach and the Grill Rest. and Spices and the Deck for breakfast and lunch. Our concierge was Johanna. She help us made our reservations for every... More 

Helpful?
Thank Julio N
Guest_Experience_RH, Social Media at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, Thank you for choosing Royal Hideaway on your recent visit to the Riviera Maya. Also, thank you very much for your terrific comments following your stay with us. We appreciate the time you have taken to write such a detailed wonderful review about our resort. It is our job to do everything possible here at the Royal... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

This is out third trip here in 3 years. This a paradise resort and would not think of going anywhere else. There are new owners of the resort and there have been minor changes where it is not quite as over-the-top as our first and second years but still a 5-star resort in my mind. General Resort and room The... More 

Helpful?
Thank Clarkrm1974
Guest_Experience_RH, Social Media at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, Thank you for choosing Royal Hideaway on your recent visit to the Riviera Maya. Also, thank you very much for your terrific comments following your stay with us. We appreciate the time you have taken to write such a detailed wonderful review about our resort. It is our job to do everything possible here at the Royal... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband and I celebrated our 5th wedding anniversary here and it was a perfect choice. The service is next to none!! The resort is in the perfect location with an amazingly beautiful beach. All of the restaurants and the room service are exceptional. Our villa concierge sent us a bottle of champagne and personal hand-written note for our anniversary.... More 

Helpful?
Thank Lisa M
Guest_Experience_RH, Social Media at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, Thank you for choosing Royal Hideaway on your recent visit to the Riviera Maya. Also, thank you very much for your terrific comments following your stay with us. We appreciate the time you have taken to write such a detailed wonderful review about our resort. It is our job to do everything possible here at the Royal... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Free Parking
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 2008 winner of the coveted AAA 5 Diamond Award. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in papmering and body treatments. Personalzied service and attention to detail set this resort a world apart. ... more   less 

Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $338 - $820 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royal Hideaway Playacar 4.5*
Number of rooms: 201
Reservation Options:
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Also Known As:
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#12 Romantic Hotel in Playa del Carmen
#12 Top resorts Hotel in Playa del Carmen
#13 Business Hotel in Playa del Carmen
#14 Spa Hotel in Playa del Carmen
#15 Luxury Hotel in Playa del Carmen
#16 On the Beach Hotel in Playa del Carmen
#18 Family Hotel in Playa del Carmen
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