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Royal Hideaway Playacar

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3,555 Reviews from our TripAdvisor Community

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Showing 3,110: English reviews
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

You feel special here from the moment you enter the hotel for the first time. The hotel is very beautiful, composed of the main building and small villas with rooms around the area that are close to the restaurants, pool and the beach. There are some cute wild animals wandering around the area and iguanas enjoying the sunlight. The rooms... More 

Helpful?
Thank Dominyka B
Ipswich, United Kingdom
Level Contributor
38 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed the first two weeks of August. Slow'ish check in, but eventually got to room. It was very comfortable & cool! Resort is the older style, but everything is as it should be. All staff are super helpful & sincere, & Room service was superb! The deck & spice ok for breakfast & lunch, but not for dinner. The 3... More 

Helpful?
1 Thank Nick L
Julio_Castillo_RH, Community Manager at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, Thank you for your kind review which is very important to us and only with your feedback we are able to improve. I apologize for all the inconveniences you went through with your check in. Please rest ensured that we will look into everything you highlighted. Thank you for praising our staff at the hotel, we always... More 

Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The hotel is located in what is called Playacar, which is kind of an enclosed gated homes and hotels type of place. We rented a car and the first couple of times it was a bit confusing fining the hotel "street'' Once we arrived at the Hotel, everyone greeted us with warm cordiality and efficiency. The hotel entrance is beautiful,... More 

Helpful?
1 Thank Brenda L
Julio_Castillo_RH, Community Manager at Royal Hideaway Playacar, responded to this review

Thank you for taking the time to share your feedback regarding your recent holiday with us. It is always a great pleasure to read such positive feedback and is very encouraging to myself and the team alike and notably for Edgar your concierge. The team at the Royal Hideaway work extremely hard to provide a consistently high standard of service... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

A beautiful resort, pleasant staff, amazing grounds, great food. Had a wonderful time celebrating our 30th Anniversary. Thank you Mexico!! Our 3rd trip to Mexico but our first stay here. Would visit again and recommend to others.

Helpful?
Thank Polaricecap
Julio_Castillo_RH, Community Manager at Royal Hideaway Playacar, responded to this review

Firstly I would like to congratulate you on your 30th anniversary; it was an honor to have hosted you here for such special date Thank you for taking the time to write such a greatly detailled review in regards to our resort. It has been a pleasure to read and recieve your wonderful feedback. I will be sure to share... More 

Los Angeles, California
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I'm not one who's too quick to give 5-Star ratings to any business. However, RH exceeded my expectations in various levels. First, the staff could not be more welcoming, hospitable, attentive, and almost jealously concerned with the guests comfort and needs. The Frontline employees of this resort namely Alvaro (the Porter who received us with much kindness), to Christian (the... More 

Helpful?
Thank Chacho_Keva
Julio_Castillo_RH, Community Manager at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, We are over-joyed hearing about your fantastic stay here at The Royal Hideaway, and very much appreciate your valuable feedback. You are welcome back here anytime, it will always be your home away from home! I will be sure to show our team your kind words and we hope you give us the opportunity to serve you... More 

Saratoga Springs, New York
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

This was our first time at the Royal Hideaway. It was a wonderful place. It was a very low key, relaxing, adult-only resort. The grounds were beautiful, comfortable room, nice white sand beach, great restaurants and exceptional service. We especially loved Lorenzo at the Piano Bar, Luiz and Ricardo for beach/pool service, Erick at Las Ventanas and Jorge at Pallazo.... More 

Helpful?
1 Thank Spagirl23
Julio_Castillo_RH, Community Manager at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, We greatly appreciate the time you have taken to write such a wonderful review about our resort. It is a pleasure to read a review with such a detailed prospective, for our employees here, and for our future guests to relate to. I will be sure to inform our staff of your kind words, We hope to... More 

London, Canada
Level Contributor
148 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 1,407 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This was our third trip to Royal Hideaway Playacar, our first since the resort was taken over by the Barcelo corporation. We were curious to see if there had been any significant changes since our last visit a year and a half ago. Overall it remains the same lovely, serene resort we have always enjoyed. However, having experienced some truly... More 

Helpful?
12 Thank Kodachrome_Dreams
Julio_Castillo_RH, Community Manager at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, We are delighted to read such a detailed review about your experience during your stay N° 3 with us. I have read and taken note of the key points in your review and I will be ensuring all of our policies are in force and maintained to the standard in which we achieve. We really appreciate your... More 

Philadelphia, PA
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 1 week ago

This was out 7th year staying in the Riviera Maya, but our first at Royal Hideaway Playacar. We were a bit skeptical about staying at this resort for several reasons. The ongoing renovations throughout the property were minor and at no time did these take away from our experience. The resort was much quieter in comparison to most other resorts... More 

Helpful?
2 Thank lukac7
Julio_Castillo_RH, Community Manager at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, Thank you for taking the time out of your busy schedual to write a review in regards to our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World,... More 

Boulder, Colorado
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I have been three times - twice with my husband and once with my buddy. The service, pool, beach, food, spa are outstanding. Only issue is that some times you can hear the bullhorn from the Riu next door, but that was not a big deal. Easy walk to town if interested. Local merchants set up shop during the week... More 

Helpful?
Thank cmkindoflocal
Julio_Castillo_RH, Community Manager at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, It has been a pleasure to read such a positive review in regards to our resort. It is our job to make you feel more than royalty here at the Royal Hideaway. You will always be welcome here, as your new home from home. I will be sure to show my team your kind words, which I... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

My wife and I had a great time at RH. This was our first trip to Playa del Carmen and we would recommend this resort to all. From the staff to the rooms to the service, everything was A+. Hardest working staff that made the trip even better. A gentlemen named Andres was there at 6am when I went to... More 

Helpful?
1 Thank John D
Julio_Castillo_RH, Community Manager at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, Thank you for taking the time to share such great feedback regarding your recent holiday to the Royal Hideaway Playacar. It is always a great pleasure and very encouraging to read such positive comments. We all work very hard to maintain a high standard of service at the Royal Hideaway and it would be a pleasure to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 2008 winner of the coveted AAA 5 Diamond Award. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in papmering and body treatments. Personalzied service and attention to detail set this resort a world apart. ... more   less 

Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $296 - $797 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royal Hideaway Playacar 4.5*
Number of rooms: 201
Reservation Options:
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Also Known As:
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#12 Romantic Hotel in Playa del Carmen
#12 Top resorts Hotel in Playa del Carmen
#13 Business Hotel in Playa del Carmen
#14 Spa Hotel in Playa del Carmen
#15 Luxury Hotel in Playa del Carmen
#16 On the Beach Hotel in Playa del Carmen
#18 Family Hotel in Playa del Carmen
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