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Royal Hideaway Playacar

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Traveler (4679)
Pool & Beach (1225)
Dining (801)
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Overview
  • Excellent75%
  • Very good17%
  • Average5%
  • Poor2%
  • Terrible1%
Travelers talk about
“las ventanas”(436 reviews)
“the grill”(647 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Additional information
Offers from Royal Hideaway Playacar
Special Offer: Up to 50% summer discount
Hotel deals
Offers from Royal Hideaway Playacar
Special Offer: Up to 50% summer discount
Hotel deals
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Nearby Hotels
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Reviews (5,098)
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4,368 results
Traveler rating
3,170
774
255
110
59
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LanguageEnglish
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3,170
774
255
110
59
Show reviews that mention
All reviewslas ventanasthe grillspices restaurantdinner reservationsallegria barvilla conciergeclub royaledeck restaurantdinner theaterinfinity poolchef's tablewalk in closetother resortsour honeymoonall inclusive resortquiet resorttop shelf
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1 - 5 of 4,368 reviews
Reviewed 4 days ago

My boyfriend and I just got back about 2 weeks ago from Royal. This was our second trip and it won't be our last. Even thought the amount of seaweed was very overwhelming, it did not ruin our time to play in the ocean. The...More

4  Thank Lorena O
Response from Community M, Gerente at Royal Hideaway PlayacarResponded 4 days ago

Dear Mrs. Lorena, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of...More

Hotel's Favorite
Reviewed 1 week ago

We had booked for the hotel next door allegro playacar but on arrival they said they had upgraded us for 2 nights to this hotel next door. We had a quick shufty round the allegro next day and well there was really no contest. Well...More

3  Thank mooshkin
Response from Community M, Gerente at Royal Hideaway PlayacarResponded 1 week ago

Dear Mooshkin, We first would like to thank you for making our hotel your preferred choice for your holidays in Playa del Carmen. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I...More

Reviewed 5 days ago

My family and I, my wife, my 21-year-old son and 19-year-old daughter came here for our Anniversary and Family Vacation. From the beginning the experience was great. The staff was so helpful and the service throughout the stay was top-notch. For an All-Inclusive resort the...More

Thank mikealv408
Response from Community M, Gerente at Royal Hideaway PlayacarResponded 4 days ago

Dear Mr. Mike, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for...More

Reviewed 5 days ago via mobile

1. The food is ok not great. Not enough varieties compared to other resort like RIU. 2. Long wait. Concierge said upon arrival you dont have to make reservation for dinner at Spice or Grille restaurant. Waited 45 mins. to be seated. Waited another 45...More

Thank linh n
Response from Community M, Gerente at Royal Hideaway PlayacarResponded 4 days ago

Dear Mrs. Lihn, Thank you for taking the time to share your comments about your recent vacation with us. It is with regret however that some aspects of our hotel did not meet your expectations; We are working with all the staff to give you...More

Reviewed 5 days ago

My husband and I celebrated our 20th Anniversary at the Royal Hideaway and treasured every minute. The staff was exceptional in every way, our concierge, Graciela, went out of her way to make our stay as comfortable as possible. We appreciated the excellent food, the...More

Thank Anita I
Response from Community M, Gerente at Royal Hideaway PlayacarResponded 4 days ago

Dear Mrs. Anita, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for...More

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Room Service
Free Parking
Fitness Center with Gym / Workout Room
Pool
Restaurant
Free High Speed Internet (WiFi)
Beachfront
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Center with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Center with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Adult pool
Outdoor pool
Details
Price range
$249 - $578 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Romantic Hotel in Playa del Carmen
#13 Green Hotel in Playa del Carmen
#18 Top resorts Hotel in Playa del Carmen
#23 Spa Hotel in Playa del Carmen
#27 On the Beach Hotel in Playa del Carmen
#29 Luxury Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
$249 - $578 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Romantic Hotel in Playa del Carmen
#13 Green Hotel in Playa del Carmen
#18 Top resorts Hotel in Playa del Carmen
#23 Spa Hotel in Playa del Carmen
#27 On the Beach Hotel in Playa del Carmen
#29 Luxury Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveler (4679)
Pool & Beach (1225)
Dining (801)
Room & Suite (667)
Amenities (48)
Family and Play Areas (21)
Business Center & Event Rooms (10)
Questions & Answers
Ask a question
Mandy D
June 22, 2018|
AnswerShow all 2 answers
Response from Rod A | Reviewed this property |
Most prefer the Service and View oriented Infinity pool and other Patio pool . Not many at other pools , very quiet .
0
Votes
okiedokie2
June 21, 2018|
AnswerShow all 3 answers
Response from TizianaDavidnj | Reviewed this property |
No elevators just ask for ground floor. The staff is incredible and will help you out in any way. Ask for Oscar concierge. He is a gem of a person and will be happy to help you.
0
Votes
Paul K
June 20, 2018|
Answer
Response from 1diva | Reviewed this property |
There is a show in the theather followed by entertainment in Allegria Bar. The shows have featured, Michael Jackson. The circus, the Tenors, a Caribbean show, a Mexican show, Boys of Broadway, Elvis, etc. Entertainment in... More
0
Votes
Room Tips
"Men need long pants for two of the restaurants."
Read review
"All nice we stayed in 2, one at top and other at beach end"
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"Request a room with a courtyard or beach front view."
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"The mattress is a wonderful quality. You can choose the pillows at building concierge."
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