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Royal Hideaway Playacar

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Royal Hideaway Playacar
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3,793 Reviews from our TripAdvisor Community

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Showing 3,314: English reviews
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wisconsin
Reviewed yesterday NEW

We spent a week here with another couple and had a great, relaxing time. The beach is the most beautiful I've ever seen in Mexico and it is kept clean and pristine everyday. I can echo all the positives on other reviews; the shower requires a bit of a learning curve - turn the hot all the way up and...

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Helpful?
Thank catsywi
Columbia, Maryland
Reviewed yesterday NEW

The hotel functions almost seamlessly. It is sparklingly clean, and its grounds are beautifully maintained. Every employee I encountered was friendly, gracious , and eager to be helpful. I was particularly impressed with the Activities team who operate in the pool area, especially Edith, Cesar, and John; they are devoted to making the resort experience rich. I did stretching and...

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Helpful?
Thank SusanGJ
Canton Ga
Reviewed 2 days ago NEWvia mobile

This place is fantastic! If ever coming here it is the only place to stay. Employees are friendly and extremely helpful. Food is great and the bartenders are the best. Joanna was the best concierge ever! Also make sure and Keep Caesar around. He is great!!

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Helpful?
Thank scottpG39XQ
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, I am delighted to read such a detailed review about your experience during your stay N° 3 with us. We really appreciate your valuable feedback; it is a motivation to us and also a helpful reference for our readers and future guests. Best Regards

New York
Reviewed 2 days ago NEW

This was our second visit to Royal Hideaway and we loved every minute of it. It is the perfect place to do nothing but lay in the sun and read and eat and drink. The one negative is that the management needs to address the rude people who claim pool chairs early in the day and then vanish for hours....

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Helpful?
1Thank jackarch
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, We have read and taken note of the key points in your review and I will be ensuring all of our policies are in force and maintained to the standard in which we achieve. Best Regards

Richmond, Virginia
Reviewed 2 days ago NEWvia mobile

I'll write a full review once we get home but to start...this place is heaven. The people, the views, our room, the food - it's all outstanding! We have been here only two days and have had such an amazing time so far.

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Helpful?
Thank SarahJess29
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, Thank you for taking the time to share such great feedback regarding your recent holiday to the Royal Hideaway Playacar. It is always a great pleasure and very encouraging to read such positive comments. Best Regards

Reviewed 3 days ago NEWvia mobile

We spent 5 days at Royal Hideaway and were impressed with many facets of this resort. The architecture is warm and eloquent. The restaurants are 5 star dining. The beach is world class with a great selection of water sports right next door. The staff is very friendly but maybe still a work in progress. Breakfast could be improved. The...

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Helpful?
1Thank Thomas B
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, Thank you for share your wonderful experience about your stay with us, We appreciate the time you have taken out of your schedule to post a review. It is very encouraging to read such good comments about your stay. The team here work very hard to provide a consistently high service and are very proud of what...

Fox Point, WI
Reviewed 6 days ago NEW

These last two annual stays have been under the Barcelo flag. I thought since it was our 4th time we might have some clout as to room location and dinner reservations. This was not the case and did not matter at all, though. The dinner reservation model actually causes stress and could be improved. The first few nights it seems...

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Helpful?
5Thank Getawayfans
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, Thank you for taking the time out of your busy schedual to write a review in regards to our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World,...

Edmonton, Canada
Reviewed 6 days ago NEW

My husband and I recently decided to try a new resort in the Riviera Mayan. We usually travel to our favorite resort near Tulum but thought this time we would stay in Playa del Carmen. Our travel agent recommended the Royal Hideaway and we weren't disappointed with the decision at all! The resort was beautiful and the service was superior....

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1Thank debi9757
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, Thank you very much for writing such a great review in regards to our hotel. I will be sure to show my team your kind words, and I hope to see your return in the near future as one of our loyal guests. Kind Regards

Chicago, Illinois
Reviewed 6 days ago NEW

My boyfriend and I enjoyed a wonderful 4 day vacation at the Royal Hideaway until our last night when my phone, credit card, id and cash were stolen and there was little to no help or followup from any staff member. A very surprising reaction considering the money my boyfriend had spent on a high end resort. Unfortunately, considering the...

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Helpful?
2Thank nealcarolinepe
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Dear Guest, This situation is very unfortunate because as you could appreciate the staff of our hotel handles very high standards of service and go through a long process of training to serve and respect each of our guests, so you can not assure that our employees took the belongings that you mentioned and on the contrary they were always...

Broomfield, Colorado
Reviewed 6 days ago NEW

This is a wonderful place. Ignore the negative reviews. The grounds are just wonderful. The staff is great. My wife and I thought that the restaurants were just great. The rooms were very clean and spacious.

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Helpful?
Thank Chickory1
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, We greatly appreciate the time you have taken to write such a wonderful review about our resort. It is a pleasure to read a review with such a detailed prospective, for our employees here, and for our future guests to relate to. I will be sure to inform our staff of your kind words, We hope to...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 2008 winner of the coveted AAA 5 Diamond Award. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in papmering and body treatments. Personalzied service and attention to detail set this resort a world apart. ... more   less 

Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $334 - $709 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royal Hideaway Playacar 4.5*
Number of rooms: 201
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Hotels.com, Barcelo, Cheap Tickets and Jetsetter so you can book your Royal Hideaway Playacar reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#12 Romantic Hotel in Playa del Carmen
#13 Business Hotel in Playa del Carmen
#15 Top resorts Hotel in Playa del Carmen
#18 Family Hotel in Playa del Carmen
#19 Spa Hotel in Playa del Carmen
#21 Luxury Hotel in Playa del Carmen
#21 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Royal Hideaway Playacar staff and other travelers.
444 questions
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Questions? Get answers from Royal Hideaway Playacar staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If you go to sleep early, request to be far from the Allegria Bar where entertainment is amplified from 10:00 -11:00 PM.”
 of 5 bubbles SusanGJ, yesterday | Read review
“Pick one in the middle of the property.”
 of 5 bubbles jackarch, 2 days ago | Read review
“Take the middle set of buildings number 23, 26, or 27.”
 of 5 bubbles Getawayfans, 6 days ago | Read review
“A villa close to the pool with ocean view is a great people watching spot!”
 of 5 bubbles debi9757, 6 days ago | Read review
“very small resort so all the rooms are fairly close the the beach”
 of 5 bubbles tommS1543RA, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question