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Royal Hideaway Playacar

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Royal Hideaway Playacar
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3,698 Reviews from our TripAdvisor Community

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Showing 3,234: English reviews
Calgary, Alberta, Canada
Reviewed 3 days ago NEW

We are a family group of three couples (six adults) and, based on TripAdvisor reviews, we made the decision to vacation at the Royal Hideaway in November 2016. Two weeks prior to our trip we were advised by Expedia that the renovations and construction at the Royal Hideaway were not going to completed in time so we were given the...

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3Thank Dianna N
Edmonton
Reviewed 3 days ago NEW

This was my second time in the area and the first time to this resort. This was my first trip away with my girlfriend and wanted something special. This place did a great job at delivering that. From check-in, the entire stay to check-out the staff was tip top and very polite. Our concierge, Edgar, was an amazing guy and...

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3Thank GreatScott88
Narberth, United Kingdom
Reviewed 1 week ago

This is my fourth time here, first after the new Owners took over. Aside from the construction that has gone on during the day ( I had asked before booking and they assured me that would finish before we would arrive.) The new Ownership has cut into everything that made this a top resort to visit. That's from the service,...

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5Thank Gregg C
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Dear Guest, We are sorry about this unfortunate incident, and it is our hope that you would accept this note as a genuine apology for falling short of delivering a genuine Royal Hideaway experience. We likewise hope that you would be able to overcome with time the disappointment, and give us renewed opportunities to be of service to you. Best...

Reviewed 1 week ago via mobile

1st time at this location. 10th time in the area. Nice rooms, good beach. Quality of food was excellent - when we could get it. Renovations at the time that impacted our stay. Not pleased with service. 1st night there we could not get a reservation at any of the restaurants. Also - told jeans not allowed even though this...

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1Thank Maria B
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Dear guest, We are disappointed we did not meet all your expectations and learn about the inconveniences experienced while staying with us. For that reason, all pertaining areas will receive your feedback and we will continue working hard to achieve excellence. We hope you have the opportunity to visit our resort again. Sincerely,

West Long Branch, New Jersey
Reviewed 1 week ago

No need to look for another hotel Even though there was construction it had zero impact on our stay Beach was quiet (compared to the other over crowded resorts we walked by) Booked our next trip back already!

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Thank forever602ilu
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, It is wonderful to read such great feedback in regards to my resort. I appreciate your valuable time you have taken to do so. I will be sure to show my team your kind words, and we hope to see you return in the future! Best Regards

Minneapolis, Minnesota
Reviewed 1 week ago

We've stayed at a few different resorts in Mexico and had a variety of different experiences - from resorts that are highly active to more laid back/relaxed. We are in our mid- thirties and enjoy a balance of doing nothing on the beach, some entertainment in the evening and med level of activities. What I loved about the Royal Hideaway...

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3Thank Sgokals
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, We greatly appreciate the time you have taken to write such a wonderful review about our resort. It is a pleasure to read a review with such a detailed prospective, for our employees here, and for our future guests to relate to. I will be sure to inform our staff of your kind words, We hope to...

Houston, Texas
Reviewed 1 week ago

Great place, rooms are beautiful, staff is wonderful, beach is amazing, entertainment is great fun. Can't say enough good things. We wanted for nothing and were not harassed once to buy anything. I will return.

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1Thank Houston56003
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Valued Guest, Thank you for sharing this review! Truly, hearing from a guest as taken with our resort as yourself is a gift, and I will be sure to show our team your kind words. Should you plan another trip of luxury and leisure, we hope you will keep our resort in mind. We would be thrilled to serve you...

Dallas, Texas, United States
Reviewed 1 week ago

My wife and I just visited over Thanksgiving. We weren't sure what to expect, but were overwhelmed with everything. The service was great, the beach was great, the food was the best ever! We had a great time relaxing on the beach and enjoying everything it had to offer. I highly recommend this place if you want a relaxing get...

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1Thank Mark B
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, We are over-joyed hearing about your fantastic stay here at The Royal Hideaway, and very much appreciate your valuable feedback. You and your family are welcome back here anytime, it will always be your home from home! I will be sure to show our team your kind words and we hope you give us the opportunity to...

Reviewed 2 weeks ago via mobile

My boyfriend and I were first time vacationers to Royal Hideaway and didn't know what to expect, although the reviews we read gave very flattering compliments. To put it short, we were completely blown away. The staff, the food, views and company of other vacationers were absolutely perfect! We simply cannot praise the staff enough. Their hospitality and happy nature...

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5Thank Dallas C
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Valued Guest, Thank you for sharing this review! Truly, hearing from a guest as taken with our resort as yourself is a gift, and I will be sure to show our team your kind words. Should you plan another trip of luxury and leisure, we hope you will keep our resort in mind. We would be thrilled to serve you...

Waterloo, Ontario
Reviewed 2 weeks ago

Once again, I was not disappointed with this resort. yes, it is under construction but that certainly did not effect my stay. The food, service, staff are all wonderful. Still very relaxing. It is obvious now that Barcelo owns it they are trying to make some changes but I don't think that will effect the calmness and tranquillity of the...

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4Thank jackobean
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Valued Guest, Thank you for sharing this review! Truly, hearing from a guest as taken with our resort as yourself is a gift, and I will be sure to show our team your kind words. Should you plan another trip of luxury and leisure, we hope you will keep our resort in mind. We would be thrilled to serve you...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Free Parking
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 2008 winner of the coveted AAA 5 Diamond Award. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in papmering and body treatments. Personalzied service and attention to detail set this resort a world apart. ... more   less 

Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $402 - $831 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royal Hideaway Playacar 4.5*
Number of rooms: 201
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, BookIt.com, Booking.com, Priceline, Barcelo, Cheap Tickets, Odigeo and Jetsetter so you can book your Royal Hideaway Playacar reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#12 Romantic Hotel in Playa del Carmen
#13 Business Hotel in Playa del Carmen
#14 Top resorts Hotel in Playa del Carmen
#18 Spa Hotel in Playa del Carmen
#18 Family Hotel in Playa del Carmen
#20 Luxury Hotel in Playa del Carmen
#20 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Royal Hideaway Playacar staff and other travelers.
385 questions
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Questions? Get answers from Royal Hideaway Playacar staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms closer to the Ocean are quieter”
 of 5 bubbles GreatScott88, 3 days ago | Read review
“the resort next to them can get loud at night so if you want something quiet, ask for a room away from the next door resort.”
 of 5 bubbles Sgokals, 1 week ago | Read review
“The example pictures you see are exactly what the rooms look like. Expect a cool porch that is not shown.”
 of 5 bubbles Houston56003, 1 week ago | Read review
“Rooms looking into the resort , not to the outside where one sees other resort and possibly hears their activities.”
 of 5 bubbles jackobean, 2 weeks ago | Read review
“2nd floor was a good choice for us”
 of 5 bubbles 77heatherl, 2 weeks ago | Read review
5 of 5
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