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Calle Lote Hotelero 6 Desarrollo, Playa del Carmen 77710 Mexico
Lowest prices for your stay
Hotel direct offer!EXTRA 5% OFF
Expedia.com
$443
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Barcelo.com
$444
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$243
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Free cancellation until 10/07/22
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Traveler (6726)
360
Panoramas (60)
Pool & Beach (1778)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 01/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Royal Hideaway Playacar
Updated 01/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#77 of 331 hotels in Playa del Carmen
Location
4.7
Cleanliness
4.7
Service
4.7
Value
4.4
Travelers' Choice
GreenLeaders Gold level
Set on the beachfront, this upscale, adults-only resort is 1.5 km from Playacar Beach and 11 km from Delphinus Riviera Maya water park. Offering terraces or balconies, the refined rooms have free Wi-Fi, flat-screen TVs and iPod docks, plus minibars and coffeemakers. Upgraded rooms add hot tubs and hammocks, while bi-level suites feature bars and dining/living rooms. Room service is offered. There are 6 restaurants, including a polished eatery with a chef's table. There's also a fitness center and a beach, as well as 6 outdoor pools, including an infinity pool with a waterfall. Diving, kayaking and spa treatments are available
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Poolside bar
Snorkeling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Ironing service
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Room features
Bathrobes
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Romantic
Languages Spoken
English, Spanish
Hotel links
Special Offer:EXTRA 5% OFF
7843Reviews1100Q+A100Room tips
Traveler rating
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KDubBethelHeights_AR wrote a review Oct 1
Springdale, Arkansas443 contributions78 helpful votes
+1
RHP is one of the best resorts we have visited. The service was excellent and everyone was so nice. Always a smile on their faces. The spa services were above and beyond thanks to Lucia and Juliana. Highly recommend asking for these two ladies if you get a massage. Food quality is excellent and had a good variety of items on all the menus. I’m a foodie but my husband isn’t so it was a little harder for him to find something that didn’t have weird ingredients or odd combinations, but he never went hungry. ;) Very chill vibe around the resort so if you’re looking for a party place then this isn’t it. Shout out to our concierge Lorena. She made our stay special for sure. Playacar itself is a wonderful community with lots of opportunity to get out and about from the resort. Quick 150 pesos taxi ride over the 5th Ave. I would definitely return to this hotel.
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Community Manager, Propietario at Royal Hideaway Playacar
Responded yesterday
Dear KDubBethelHeights_AR, Thank you for taking the time to share your latest experience at our hotel Our guests' comments provide us the opportunity to see our hotel through their eyes; We are very grateful for the time spent sharing a review of your personal experience at our resort. We are pleased to know that we were able to exceed your expectations and that you have enjoyed all the services our hotel has to offer. We hope to see you back very soon! Kind regards, Mariano Casasús Deputy Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
franciscomorales wrote a review Aug 2021
United States228 contributions82 helpful votes
Hotel's Favorite
This is our 4th time here and all I can say is that it keeps getting and better, basically what keeps us coming back is the service. The staff here knows what they are doing and they are on top of making guest feel like kings. The pool staff Genaro, Javier and Antonio don't ever let your glass get to empty. The drinks are well made and there is only premium alcohol, I dont ever worry about getting sick from off brands. The food is delicious our favorite restaurant this year was Ventanas ( you must make a reservation so that there is no waste but that's easy to do with your concierge). Milca and Brenda always made my mornings wonderful by having coffee and breakfast ready as soon as I got to the deck restaurant. I love how Milca takes her job serious and does so well reminding rude tourist to follow the rules this makes it so much more pleasant for the rest of us. We went to the SPA and the girls at the spa Jessica and Paula were wonderful I was so relaxed after that I honestly thought that I was sleep for 2hrs haha. The location is wonderful and close to town (10min walk). We did several activities with Mercedes and had a wonderful time. We are already planning our return in December.
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Date of stay: August 2021
Value
Cleanliness
Service
Room Tip: we had trouble with room 2725 it was not cooling below 75 make sure your room's ac works
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from Community Manager, Propietario at Royal Hideaway Playacar
Responded Aug 28, 2021
Dear Mr. Francisco Morales, Thank you for choosing Royal Hideaway Playacar as your destination. We want to thank you for taking the time to share a review of your personal experience at our resort. Our entire staff works to create unforgettable and intimate moments for our guests, and we are truly happy to know we have exceeded all your expectations. We hope to welcome you back once again, all the staff will be happy to see you. Warm regards, Mariano Casasús Deputy Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Doreen B wrote a review Sep 2022
San Antonio, United States4 contributions
Royal Hideaway although small in size service was enormous! Food is prepared very nicely and quite tasty. Second time here after many years so the resort could use some updating but the food, service and views make up for it!
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Community Manager, Propietario at Royal Hideaway Playacar
Responded 3 days ago
Dear Doreen, We thank you for sharing your feedback on your recent vacation with us, our main goal is to ensure that we continue to provide unforgettable experiences for our guests and your comments help us to do that. We appreciate the time you took to share your feedback and constructive comments. We are glad to hear that you enjoyed the facilities, the cuisine on our beautiful beach and our service. Once again we thank you for choosing our hotel for your vacation and we hope to have the opportunity to serve you again in the future. Best regards Community Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thorsten B wrote a review Sep 2022
Bielefeld, Germany1 contribution
Where to start? Everything in this resort was simply incredible! The service was like nothing I've experienced before. You can really notice that the staff enjoys their work, which is to make your vacation a very pleasant experience. Ranging from personalized attention received by managment like Mrs. Lupita Sosa, to the extremely friendly restaurant staff like Mr. David Flores. The resort is superbly mantained with attention to detail, which is reflected in the rooms themselves. The rooms were spotless, spacious, and cozy. If possible I'd reccomend you stay in Villa 31, Carla, the concierge, is very helpful and friendly. You'll be in good hands. The food is varied and of a very good quality. The bartenders all know what they're doing, which is high quality and delicious drinks :). The beach was very clean and peaceful, and also there the service was amazing. I can definitely reccommend Royal Hideaway Playacar, go there and enjoy a relaxing vacation to its fullest. The only complaint you'll have here will be that you have to leave at some point!
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Date of stay: September 2022
Rooms
Cleanliness
Service
Room Tip: I can reccommend a rom in villa 31, the concierge is very friendly and you'll be close to the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Community Manager, Propietario at Royal Hideaway Playacar
Responded 3 days ago
Dear Torbere, We thank you for sharing your feedback on your recent vacation with us, our main goal is to ensure that we continue to provide unforgettable experiences for our guests and your comments help us to do that. We appreciate the time you took to share your feedback and constructive comments. We are glad to hear that you enjoyed the facilities, the cuisine on our beautiful beach and our service. Once again we thank you for choosing our hotel for your vacation and we hope to have the opportunity to serve you again in the future. Best regards Community Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TrailBlazer320429 wrote a review Sep 2022
1 contribution
Very poor quality of food for a all inclusive resort. The rooms were old and not well maintained. The overall feeling was that the Barceló experience was to make as much money with the least amount of effort. Save your money and go somewhere else.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Community Manager, Propietario at Royal Hideaway Playacar
Responded 4 days ago
Dear TrailBlazer320429, We sincerely appreciate the time you spent to share your comments following your visit to Royal Hideaway Playacar, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. Please accept our sincerest apologies for the overall impression your room, all rooms reserved for new arrivals are per standard cleaned, sanitized and double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, clearly we were not performing to our usual standard on this occasion and we regret not being immediatley informed at our front desk, to be able to intervene for you to fully enjoy your stay in our hotel. Our main commitment is our guests' satisfaction and our goal, their preference for our hotels year after year, this is why the management team together with all departmental managers, checks regularly our installations, undertake regular service trainings to ensure the compliance of our high standards of quality as a distinctive feature of our brand; this is why we hope we will have the pleasure to welcome you back on your next visit to Royal Hideaway Playacar. Kind regards, Mariano Casasús Deputy Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LeeRi13117 wrote a review Sep 2022
New Orleans, Louisiana1 contribution
Mario and Alejandro made our trip run very smooth. They were able to get our group reservations and responded quickly to any questions. The food at every restaurant was great and the service was even better. One waiter told me “in Mexico everything is possible” and he was right! Everything we asked for they made accommodations for. With a group of 21 this can be a hard task but the team at Royal Hideaway is fantastic!! Thank you Royal Hideaway, we will be back soon!!
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Community Manager, Propietario at Royal Hideaway Playacar
Responded 5 days ago
Dear Lee, We would like to thank you for sharing this review of your recent stay at Royal Hideaway Playacar. We are delighted that you enjoyed your stay and agree with you that our attentive staff plays a key role in the overall experience of our guests. The entire team works very hard to ensure that we provide high quality service and a different and memorable experience. We are pleased to hear that you had an amazing time on your vacation and that you enjoyed our facilities, activities and our service. Once again we thank you for choosing our hotel for your vacation and we hope to have the opportunity to serve you again in the future. Community Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Laura B wrote a review Sep 2022
Evans, Georgia3 contributions4 helpful votes
Everything is 5 star!! The portions of food are small, but just order more because it is all delicious. The service is amazing!! I just came from staying at the Hard Rock Hotel. It was suppose to be 5 star. It was barley a 1. Royal Hideaway knows the meaning of 5 star. It is not however a party place so if that is what your looking for pick somewhere else.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Community Manager, Propietario at Royal Hideaway Playacar
Responded 6 days ago
Dear alix1998, Thank you for taking the time to share your latest experience at our resort. Our guests' comments provide us the opportunity to see our hotel through their eyes; We are very grateful for the time spent sharing a review of your personal experience at our resort. We are pleased to know that we were able to exceed your expectations and that you have enjoyed all the services our resort has to offer. We hope to see you back very soon! Kind regards, Mariano Casasús Deputy Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jamie W wrote a review Sep 2022
Ashford, United Kingdom7 contributions3 helpful votes
Overall fairly good Holiday, staff amazing, food could be better in certain restaurants, grounds beautiful, well done to the ground staff team. Waiters are a credit to the bar at the deck they work so hard. Spoiler was loud drunken people at the pool and beach everybody should enjoy there holiday but have a little respect for others . A special thanks to xavier, Louis and Genaro for there service.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Community Manager, Propietario at Royal Hideaway Playacar
Responded 6 days ago
Dear Mr. & Mrs. Wilson, Firstly we would like to thank you for the lovely review you shared following your recent visit to Royal Hideaway Playacar and are delighted to read that we were able to exceed your expectations. I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards, Mariano Casasús Deputy Manager 
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jenny p wrote a review Sep 2022
2 contributions
I booked this hotel for my daughter and myself to have a relaxing break. The Hotel looked beautiful as we drove up so I had great expectations. The check in process was quite painful (only one member of staff). I had booked a room with two queen beds but we were allocated a room with one king bed. I was told they were unaware of this despite it being on my confirmation letter from the travel company. I was told however if I paid to up grade we could have the two beds!! The room itself was clean and comfortable. The pools area is nice and spacious but gets very noisy in the afternoon with activities in the larger pool. The food however was our main gripe. Apart from breakfast all the meals were well below what I’d expected when booking the hotel. The web site boasts Michelin chefs I can only think they must have been on holiday the week we were there. We didn’t have a meal where you could honestly say it was really nice and two evenings we just left our food almost untouched. I’d hate to be thought of as the only person who felt this way but the main topic of conversation around the pool was what foods to avoid eating. I have however got nothing but praise for the staff both in the restaurants and around the pool. They were always very friendly and extremely attentive and helpful.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Community Manager, Propietario at Royal Hideaway Playacar
Responded 1 week ago
Dear I6139UYjennyp, Thank you very much for the time you spent to share your personal impressions of your stay at Royal Hideaway Playacar. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We lament hearing that the service provided at our front desk fell short of your expectations as the entire team puts a lot of effort to maintain the highest standards of service for our guests to fully enjoy their experience. As such, we would like to apologize for not being able to make you feel supported when having an issue with the types of bed, we do our best to offer a caring and personalized service giving all the possible solutions. Thank you for your insights regarding our culinary options, although we lament reading that we weren't able to meet your wishes on this occasion, please rest assured that your comments will be shared with our Executive Chef to enhance our future guests' dining experiences. Thank you once again for making us your choice hotel, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, Mariano Casasús Deputy Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Funkusty wrote a review Sep 2022
Leichhardt, Australia2 contributions
Beautiful setting. Delish food. The Pad Thai at Aiza Restaurant was a taste sensation. Our waiter Ismael looked after us perfectly. We wanted to try three mains which was no problem. We sat outside with the sound of running water. Gin and tonics a plenty.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Community Manager, Propietario at Royal Hideaway Playacar
Responded 1 week ago
Dear Rusty-n-Co, Thank you for taking the time to share your latest experience at our resort. Our guests' comments provide us the opportunity to see our hotel through their eyes; We are very grateful for the time spent sharing a review of your personal experience at our resort. We are pleased to know that we were able to exceed your expectations and that you have enjoyed all the services our resort has to offer. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. We hope to see you back very soon! Kind regards, Mariano Casasús Deputy Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
PRICE RANGE
$294 - $405 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
royal hideaway playacar & occidental hotel playa del carmen, royal hideaway playacar and occidental resorts, royal hideaway playa del carmen, royal hideaway mexico, occidental royal hideaway
FORMERLY KNOWN AS
Royal Hideaway Playacar & Occidental Resorts
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
201
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Frequently Asked Questions about Royal Hideaway Playacar
Which popular attractions are close to Royal Hideaway Playacar?
Nearby attractions include Plaza Playacar (0.1 miles), Playacar Center Shopping Mall (0.10 miles), and Dalemdar (0.1 miles).
What are some of the property amenities at Royal Hideaway Playacar?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Royal Hideaway Playacar?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Royal Hideaway Playacar?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Royal Hideaway Playacar?
Yes, free parking is available to guests.
What are some restaurants close to Royal Hideaway Playacar?
Conveniently located restaurants include Barra Artesanal, Amorcito Corazón Playacar, and Prego Pizza & Cocktail Bar.
Are there opportunities to exercise at Royal Hideaway Playacar?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Royal Hideaway Playacar have airport transportation?
Yes, Royal Hideaway Playacar offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Royal Hideaway Playacar offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Royal Hideaway Playacar?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Royal Hideaway Playacar?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (0.9 miles).