Royal Hideaway Playacar
Calle Lote Hotelero 6 Desarrollo, Playa del Carmen 77710 Mexico
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About
#34 of 45 all-inclusives in Playa del Carmen
Location
4.7
Cleanliness
4.7
Service
4.6
Value
4.3
Travelers' Choice
GreenLeaders Gold level
Set on the beachfront, this upscale, adults-only resort is 1.5 km from Playacar Beach and 11 km from Delphinus Riviera Maya water park. Offering terraces or balconies, the refined rooms have free Wi-Fi, flat-screen TVs and iPod docks, plus minibars and coffeemakers. Upgraded rooms add hot tubs and hammocks, while bi-level suites feature bars and dining/living rooms. Room service is offered. There are 6 restaurants, including a polished eatery with a chef's table. There's also a fitness center and a beach, as well as 6 outdoor pools, including an infinity pool with a waterfall. Diving, kayaking and spa treatments are available
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Snorkeling
Business Center with Internet Access
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Restaurant
Special diet menus
Poolside bar
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Conference facilities
Banquet room
Meeting rooms
Spa
Adults only
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Laundry service
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Charming
Languages Spoken
English, Spanish
Location
Calle Lote Hotelero 6 Desarrollo, Playa del Carmen 77710 Mexico
Name/address in local language
Royal Hideaway Playacar
Getting there
Somewhat walkable
Grade: 64 out of 100
64
18 Restaurants
within 0.3 miles
8708Reviews1135Q+A100Room tips
Reviews
Traveler rating
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My husband and I had previously stayed at the Royal Hideaway in 2021 and had a wonderful experience, so we decided to come back and stay here for our wedding. We also suggested Royal Hideaway for our wedding guests. We had approximately 50 guests staying at the Royal Hideaway (a total of 28 rooms were booked by our guests). Immediately upon entering our room, it smelt like mildew. I ignored this smell and thought maybe the air needed to circulate. However, on night one at the hotel, my husband woke up at 3 am to use the restroom and found our room flooded in standing water. He immediately went to check on my wedding dress and saw the bottom of it was within a couple inches of being in the water. On the morning of October 12th, we went to the lobby to change rooms. Not only did the management DOWNGRADE our room, they took hours to find us a different room. We had booked a Luxury Sunrise room... management had moved us to a room that faced the side of another building with no view of the sunrise or ocean. After moving rooms, we were SHOCKED to hear that 2 of our wedding guests were immediately moved into the room that we had been moved from. Instead of taking care of the problem in the room, it seems like the management advised maintenance to patch and paint over the drywall where the water was coming in. Over the following days of our stay, we had multiple other issues including the following: All of our guests had complained of waiting for OVER AN HOUR to check in at the lobby. Almost all of our guests (including our room) had problems with their air conditioning not working. Multiple guests had complained about their phones not working, tv's not working, dead bugs in their room upon check in. We also had another one of our guests room flood. The "room service" that was advertised as being available 24/7 was actually only available until 11 pm. Most of the time when we tried calling room service or the lobby on our room phone, the call would never be connected. This was also a common complaint for many of our guests. - Upon check out, the management had agreed to a partial refund. This refund took over a month for them to process and we had to check in with them multiple times a week on this refund. I do want to express that while we were extremely disappointed by the maintenance of the hotel and management there, we did experience an incredible level of care by the wait staff, bell attendants, the servers, and housekeeping. The food was also excellent.…
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Date of stay: October 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Community Manager, Propietario at Royal Hideaway Playacar
Responded yesterday
Dear Resort436578, On behalf of the staff and management of our complex, we appreciate your visit and would like to apologize for not fully meeting your expectations. Likewise, we thank you for the time you invested in sharing your vacation experience and we are saddened to read that there have been a series of deficiencies that are very atypical and do not reflect our brand experience; If this stay was marred by inconvinience in the room, we can only renew our apologies and assure you that in the meantime we have informed the team of your comments, to ensure that the necessary corrective action is taken and to avoid similar situations in the future. We sincerely hope that you will give us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Sincerely, Francisco Mex. Community Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Two Americans had a tremendous time at Royal Hideaway! Couldn’t have had a nicer, more relaxing time if we tried. All inclusive and adult-only, so quiet and peaceful. Food was amazing, that and drink were at the ready whenever desired. Every member of the staff was great - as nice and hospitable as you’d want. Special shoutouts and thanks to: Sucel (our concierge); Claudio, Tristan, Alonso, and the entire entertainment team; beach/pool servers Luis and Javier; and the nighttime bartender and Bar Allegria was the best - he’ll remember your drink for your whole stay after your first order. Great thanks to all! Already have our trip booked for next Thanksging :)
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Date of stay: November 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Community Manager, Propietario at Royal Hideaway Playacar
Responded 2 days ago
Dear 950walterd, We would like to thank you for the positive comments you have shared regarding your recent visit to our hotel, we are delighted to know that we have been able to meet your expectations. Thank you for referring to so many team members by name, as we will now be able to address them individually and let them know the positive impact they had on your stay. We are glad that your vacation was an incredible experience and that you enjoyed everything we have to offer, we hope you will keep us in mind for another visit very soon. Kind regards Francisco Mex Community Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
excellent service from everyone! special thanks to Our Valet Lorena. All bar staff were excellent , a great relaxing vacation in Mexico! The only thing I can complain about is the nighttime entertainment. Bar entertainment Area had great musicians , but the main grand hall had terrible acoustics, and a lot of echo.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Community Manager, Propietario at Royal Hideaway Playacar
Responded 2 days ago
Dear Uncle_Buck63, We appreciate your comment about your vacation at our Royal Hideaway Playacar hotel; The satisfaction of our guests is our main objective and there is nothing better than knowing that we have achieved it. We are very pleased that the hotel and the staff were able to meet your expectations during your stay and your constructive comments allow us to improve our services. We are glad that your vacation was an incredible experience and that you enjoyed everything we have to offer, we hope that you will consider us for another visit very soon. Kind regards Francisco Mex Community Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We just got home from a wonderful week here. We loved everything! Our room was lovely, the resort was well taken care of, the food at each restaurant was delicious and the drinks were great! Thank you to Luis Dominguez for taking care of us on the beach everyday! You're a rock star! I appreciate the kindness and positivity of all of the staff . Luis working at The Deck is always so happy and helpful as well. We will be back !
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Date of stay: November 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Community Manager, Propietario at Royal Hideaway Playacar
Responded 3 days ago
Dear meridtiht2014, We thank you for your comment about your vacation at our Royal Hideaway Playacar hotel; the satisfaction of our guests is our main goal and there is nothing better than knowing that we have achieved it. We are very pleased that the hotel and staff were able to meet your expectations during your stay. We are glad that your vacation was an amazing experience and that you enjoyed everything we have to offer, your mentions of our colleagues will be shared and congratulated by our management. We hope you will keep us in mind for another visit very soon. Kind regards Francisco Mex Community Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We traveled with two other couples and had an absolutely perfect time. Great service. Great food. Fun but also quiet and small which makes things more relaxing. Never fighting crowds. You knew everyone at the resort in a few days. Loved Palazzo for evening dinner and lunch by the pool and beach. Great poolside service. We didn’t realize you could take the catamaran or kayaks out so we didn’t ask but wish we’d have known. We tried every restaurant. Palazzo #1 (coconut gelato) Grill #2, Azia #3 appetizers so good hibachi not great. Ventanas wasn’t as good as we thought it’d be. Duck meatballs great at ventanas. Our room was nice. Concierge did nothing we had already booked dinner reservations through email before arrival. Angel at the grill was great as a server. Eduardo at the poolside. All the guys doing vball and water aerobics were great! Highly recommend this place. No nightlife but we considered our long dinners as a night time entertainment and then went to bar allegria to play pool or cards or listen to music for a bit. …
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Date of stay: November 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Community Manager, Propietario at Royal Hideaway Playacar
Responded 3 days ago
Dear CoachWow, We thank you for your comment about your vacation at our Royal Hideaway Playacar hotel; the satisfaction of our guests is our main goal and there is nothing better than knowing that we have achieved it. We are very pleased that the hotel and staff were able to meet your expectations during your stay. We are glad that your vacation was an amazing experience and that you enjoyed everything we have to offer, your mentions of our colleagues will be shared and congratulated by our management. We hope you will keep us in mind for another visit very soon. Kind regards Francisco Mex Community Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Royal Hideaway is truly a treasure. The resort is beautiful and every time we come we wish we had just one more day. The beach activities are fantastic, they have a catamaran and kayaks for use by the guests, volleyball, pool Zumba, and great spots to lounge by the beach or pool with drink and snack service. This time the water was perfect aqua blue also. We loved playing volleyball with Tristan and the other hotel staff. They were so fun! We also absolutely love the food at their restaurant, Spices. The food there is outstanding - a modern take on traditional Mayan recipes, including the complex spice and flavor combinations, and the ceviche and aguachile dishes were out of this world. We ate at Spices the whole time, didn’t end up going to any of the other restaurants this time. Rene and the other staff were so professional and accommodating. We can’t wait to come back.…
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Community Manager, Propietario at Royal Hideaway Playacar
Responded 5 days ago
Dear ,47christinl We thank you for your comment about your vacation at our Royal Hideaway Playacar hotel; the satisfaction of our guests is our main goal and there is nothing better than knowing that we have achieved it. We are very pleased that the hotel and staff were able to meet your expectations during your stay. We are glad that your vacation was an amazing experience and that you enjoyed everything we have to offer, we hope you will keep us in mind for another visit very soon. Kind regards Francisco Mex Community Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Friendly and service-minded staff. Overall a very nice and functional holiday hotel. The food supply is very comprehensive. The hotel area is beatiful and quiet. As a small shortcoming, the evening program could be more.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Community Manager, Propietario at Royal Hideaway Playacar
Responded 5 days ago
Dear Nomad2910247909, We thank you for your comment about your vacation at our Royal Hideaway Playacar hotel; the satisfaction of our guests is our main goal and there is nothing better than knowing that we have achieved it. We are very pleased that the hotel and staff were able to meet your expectations during your stay. We are glad that your vacation was an amazing experience and that you enjoyed everything we have to offer, we hope you will keep us in mind for another visit very soon. Kind regards Francisco Mex Community Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We are planning to stay at this resort again in the future as we had a great time and it was clean and everyone we dealt with was superb. Dining was good. Liked the location of the pool. Liked the size of the resort as it was not to big and everything was convenient.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Community Manager, Propietario at Royal Hideaway Playacar
Responded 6 days ago
Dear Scott E. We appreciate your ratings about your vacation at our Royal Hideaway Playacar hotel; The satisfaction of our guests is our main objective and there is nothing better than knowing that we have achieved it. We are very happy that the hotel and staff were able to meet your expectations during your stay. We are glad that your vacation was an incredible experience and that you enjoyed everything we have to offer, we hope that you will consider us for another visit very soon. Kind regards Francisco Mex Community Manager.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Royal Hideaway Playacar is a small resort that stands out in the crowded world of all inclusive resorts. it will appeal to travellers looking for a chill ambience, world class service, exceptional drinks and food, crafted with love and creativity with menus that venture outside the box. It's aimed at travellers for whom small details count. It has also one of the best beach location in the area. The suites are very comfortable and the grounds throughout the property are kept impeccably. Food and drinks are also served at the pool and on the beach with the same professionalism than in the restaurants. Speaking of restaurants, they are intimate and are the real thing, not a formula in disguise, thanks to the creative Chef and his incredible kitchen team and wait staff, paired with a very enlightening sommelier. Thanks also to the formal dress code for evening dinners. Travellers who like to dress up at night and enjoy long à la carte dinners will be pleased! ALL the staff is extremely friendly and helpful in every single department. I could go on and on but let's just say, in conclusion, that if you are looking for a party place with invasive guests and staff, or smoke coming out of your coconut drink, this resort is clearly not your place of choice. But for those looking to relax in a luxurious ambience and seeking high quality details will be more than happy! Be warned: chances are the Royal Hideaway Playacar will grow on you and might become highly addictive!…
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Community Manager, Propietario at Royal Hideaway Playacar
Responded 1 week ago
Dear alainmercier, Thank you for choosing Royal Hideaway Playacar as your host and taking the time to share your experience in Tripadvisor. We are very glad to learn that your stay was a most pleasant one and we appreciate your wonderful comment about the staff and our property. We will share your feedback with the Operations staff. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely, Francisco Mex Community Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Have stayed here numerous times, usually on our honeymoon, still good value for the money, appears small things that made it more charming are being cancelled, i.e., turn down service, heated hot tubs in the satellite pools, print out of daily happenings, small snacks brought around the pool. With the restaurants, you either like them or not, Pallazo & The Grill were are favorites. Service is top notch, always trying to help you out. Some of the standouts were: Isis Chuc, Elena Jimenez, Pablo Tzu, Oscar Gomez, Nicolas Gonzales, Jorge & Eduardo at the beach, Jose Chan & Rosio from the Allegria and superman on the beach service is Luis Domingez. Would definitely stay again.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Community Manager, Propietario at Royal Hideaway Playacar
Responded 1 week ago
Dear thosechuds. Thank you very much for taking a few minutes of your time to share with us your experience about your recent visit to our beautiful hotel. We would like to thank for your feedback and your constructive criticism will help our team in its continued efforts to delight our guests. We certainly hope to serve you again and have the opportunity to exceed your expectations in the not too distant future. Kind regards. Francisco Mex. Community Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Playa del Carmen area.
PRICE RANGE
$329 - $509 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
royal hideaway playacar & occidental hotel playa del carmen, royal hideaway playacar and occidental resorts, royal hideaway playa del carmen, royal hideaway mexico, occidental royal hideaway
FORMERLY KNOWN AS
Royal Hideaway Playacar & Occidental Resorts
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
201
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Claim Your ListingROYAL HIDEAWAY PLAYACAR - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Riviera Maya/Playa del Carmen, Mexico)
Frequently Asked Questions about Royal Hideaway Playacar
Which popular attractions are close to Royal Hideaway Playacar?
Nearby attractions include Plaza Playacar (0.1 miles), Playacar Center Shopping Mall (0.10 miles), and Dalemdar (0.1 miles).
What are some of the property amenities at Royal Hideaway Playacar?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Royal Hideaway Playacar?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Royal Hideaway Playacar?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Royal Hideaway Playacar?
Yes, free parking is available to guests.
What are some restaurants close to Royal Hideaway Playacar?
Conveniently located restaurants include Barra Artesanal, Jungle GastroBar, and Amorcito Corazón Playacar.
Are there opportunities to exercise at Royal Hideaway Playacar?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Royal Hideaway Playacar offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Royal Hideaway Playacar?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Royal Hideaway Playacar?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (0.9 miles).
Does Royal Hideaway Playacar have any great views?
Yes, guests often enjoy the ocean view available here.