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Lote Hotelero No. 6, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (5748)
360
Panoramas (60)
Dining (796)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 10/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Royal Hideaway Playacar
Updated 10/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#60 of 276 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Gold level
Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in pampering and body treatments. Personalzied service and attention to detail set this resort a world apart.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Business Center with Internet Access
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Poolside bar
Tennis court
Entertainment staff
Fishing
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Adults only
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Dry cleaning
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Romantic
Languages Spoken
Spanish
Hotel links
Special Offer:Additional 5% off

Location

Full view
47Car recommended
Grade: 47 out of 100
16Restaurantswithin 0.75 miles
4Attractionswithin 0.75 miles
6,836Reviews955Q+A100Room tips
Traveler rating
  • 4,950
  • 1,162
  • 420
  • 188
  • 117
Time of year
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Popular mentions
Wibee wrote a review Nov 23
1 contribution
We recently returned from our fifth visit to the Royal Hideaway. As always the service was impeccable. Very quickly we were greeted by name and our very particular drink requests were known. Great care and attention was provided by Alexis and Isis at breakfast and lunch and Nicolas at dinner. Our waiter,Sr Ortiz (I hope I'm getting that right) at Asia was fantastic as well, Alejandra and Jose at Bar Allegria made sure our drinks were never empty. When our room was cleaned by Ariana there was not a speck of sand to be found. The beach was amazing as always even if the weather wasn't always in our favor. Those are just some of the reasons we have visited five times and are already planning our sixth! My only disappointments were two and minor: there was no acknowledgment of our anniversary as there has been in the past despite it being in the reservation and mentioned during check in; and our room request to be on the upper floor was not able to be accommodated. Overall not so significant that it would prevent me from returning to the Royal Hideaway for my sixth visit for it's fantastic beach, delicious food and drink and amazing service!
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Date of stay: November 2020Trip type: Traveled as a couple
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Response from Community Manager, Dueño at Royal Hideaway Playacar
Responded yesterday
Dear Wibee, Many thanks by your preference selecting our Royal Hideaway Playacar Hotel as the ideal destination in the Caribbean, also would like to thank you for having taken some of your precious time to share your experience in our property through TripAdvisor advising this way to future travelers about our product. We are glad to mention that besides our guests, our personnel are one of our most important assets since they never cease on their efforts to go an extra mile in order to satisfy all our guests’ needs. Your feedback is of vital importance to us because it allows us to know from the customer's voice what things we are doing well and which ones we should improve and, consequently, we can optimize the experience of our visitors, please accept our honest apology for the inconveniences during your stay, rest assured that our management team will manage in the most suitable way these improvements aspects, thanks for contributing with our philosophy of continuous improvement. We hope to be your home for a next visit to Playa del Carmen. Best regards,
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beach_ready_tx wrote a review Sep 2020
Fort Worth, Texas43 contributions111 helpful votes
Hotel's Favorite
I recently (four weeks ago) spent a week at a resort near Royal Hideaway and, while I had a good time, I missed the slower and genteel atmosphere of RH. I love my grandkids ... but crying children are not something I wish to tolerate when I'm on vacation. Likewise, resorts that only offer outside dining (where there is no air conditioning) ... no matter how good the food is, when you have to use your napkin to mop the sweat off your brow, it's not going to be a good meal. Likewise, I don't need a large meal at night, and the food at RH is well-proportioned for the older crowd and always delicious. The resort is scheduled to reopen 11/1. I hope they're on time, as I have reservations for 11/6. I'm literally counting the days.
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Date of stay: July 2020
Value
Service
Sleep Quality
Room Tip: Rooms on the second floor tend to be cooler.
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5 Helpful votes
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Response from Community Manager, Propietario at Royal Hideaway Playacar
Responded Sep 15, 2020
Dear Guest, We appreciate reading this review you have shared on our profile. We look forward to serving you now at our reopening and providing our Royal Hideaway Playacar service and continuing to exceed your expectations. On behalf of the entire Royal Hideaway team, we send you a big greeting and we will be waiting for you on your next vacation. Warmest regards,
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Ocean wrote a review Nov 18
1 contribution
What a beautiful and relaxing place! I stayed with my husband and we absolutely loved it! The place is not huge , but has everything you need for vacation. The food was fantastic, we absolutely loved italian cuisine. They even have live music, witch was absolutely stunning. You can do excursions if you’d like to, or stay only on the resort. They have really amazing “entertainment team”, who takes care of all fun activities. Mercedes, Maggie, Carlos and Alfons were incredibly friendly and fun!!! You have that feeling that you know them for longest time. We played beach volleyball almost every day, rode bicycles with them, water aerobics and did other activities... It was so much fun! Everybody on this resort were very professional and tried to make your stay as perfect as could be. We met a lot if people who was coming back 5 or even 10 th time. That says a lot about the place. We definitely recommend this place, and we will be back! ❤️❤️❤️
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Date of stay: November 2020Trip type: Traveled with family
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Response from Community Manager, Dueño at Royal Hideaway Playacar
Responded 6 days ago
Dear Mrs. Linele, Receive warm greetings from Royal Hideaway Playacar Hotel. Our main goal is to make an unforgettable experience the vacation of our visitors and we are glad to know that you really enjoyed your stay while with us. We work hard to meet our guest’s wills. I’ll make sure that our staff gets the recognition they deserve. Your amazing comment has been sent to our management! We are sincerely looking forward to the pleasure of welcoming you again to our hotel and assure you that you will enjoy even superior services and facilities on your next visit. Kind regards,
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Kimberly P wrote a review Nov 15
2 contributions2 helpful votes
Couldn't have asked for a better first-time experience. Every aspect of our stay exceeded expectations. Great location (short taxi ride to the city center), comfortable spacious rooms, excellent food, and wonderful staff! Special shout-out to Alfonso Montalvo from the activities department - very engaging and took the time to check in with us regularly ensuring we were having a great time! Genaro Ek took excellent care of us at the pool - always had a drink waiting for us without having to ask so definitely ask for him! Thank you to the entire Royal Hideaway staff for making our trip great. We will absolutely be back soon!
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Date of stay: November 2020
Value
Cleanliness
Service
2 Helpful votes
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Response from Community Manager, Propietario at Royal Hideaway Playacar
Responded 1 week ago
Dear Mrs. Kimberly, Thank you very much for your kind comment about your recent stay at our resort. As creators of experiences we are glad to know that an unforgettable stay has passed from the first moment. It is a pleasure to know that you have received the warm and attentive treatment, which all our guests deserve. You can be sure that we will be sharing your flattery with Alfonso and Genaro. We look forward to welcoming you again soon. Best regards,
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barb s wrote a review Nov 12
Arizona1 contribution1 helpful vote
Fine dining isn't always the highlight of my vacation...but at Royal Hideaway Playacar it exceeded all my expectations. Ventanas Michelin Star chef Alejandro Sanchez's cooking inspired me to try new dishes. Every night was something new from duck meatballs to grilled octopus to Rosemary ice cream. Really?! Sanchez surprised us at lunch with a freshly caught rare 100 pound Blue fin tuna that he proceeded to filet before our eyes. It was to die for! His culinary ingenuity is beyond impressive. It is for that reason alone this will be the resort that i will revisit time and time again! The service is outstanding. Nicola s, Luis and Alexis are top notch. The beds are super comfortable. The maid service great too. Very clean. Lastly the beach is large and great for swimming. I cannot wait for the next trip!
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Date of stay: November 2020Trip type: Traveled with friends
1 Helpful vote
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Response from Community Manager, Propietario at Royal Hideaway Playacar
Responded 1 week ago
Dear Mrs. Barbs, Thank you so much for your beautifully worded and detailed review. We are glad you enjoyed our gastronomy with our Chef Alejandro Sánchezand everithing that Royal Hideaway Playacar has to offer. Your kind words are truly encouraging us to keep delivering excellent service to our guests. Rest assured that your compliments will be shared with the entire team. It is such a pleasure to learn that we can contribute to make your stay as a memorable experience. We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future. Sincerely,
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PRICE RANGE
$268 - $511 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
royal hideaway playacar & occidental hotel playa del carmen, royal hideaway playacar and occidental resorts, royal hideaway playa del carmen, royal hideaway mexico, occidental royal hideaway
FORMERLY KNOWN AS
Royal Hideaway Playacar & Occidental Resorts
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
201
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Frequently Asked Questions about Royal Hideaway Playacar
Which popular attractions are close to Royal Hideaway Playacar?
Nearby attractions include Plaza Playacar (0.2 miles), Playacar Center Shopping Mall (0.2 miles), and Dalemdar (0.2 miles).
What are some of the property amenities at Royal Hideaway Playacar?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Royal Hideaway Playacar?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Royal Hideaway Playacar?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Royal Hideaway Playacar?
Yes, free parking is available to guests.
What are some restaurants close to Royal Hideaway Playacar?
Conveniently located restaurants include Il Piemonte, Buenerrimo, and Barra Artesanal.
Are there opportunities to exercise at Royal Hideaway Playacar?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Royal Hideaway Playacar offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Royal Hideaway Playacar?
Many travelers enjoy visiting Zona Arqueologica Playa del Carmen (0.9 miles).
Does Royal Hideaway Playacar have any great views?
Yes, guests often enjoy the ocean view available here.
Is Royal Hideaway Playacar accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.