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Lote Hotelero No 6 Desarrollo, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (6019)
360
Panoramas (60)
Pool & Beach (1500)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 01/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Royal Hideaway Playacar
Updated 01/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#75 of 305 hotels in Playa del Carmen
Travelers' Choice
Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in pampering and body treatments. Personalzied service and attention to detail set this resort a world apart.
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Hotel links
Special Offer:Additional 5% off

Location

Full view
53Somewhat walkable
Grade: 53 out of 100
0Restaurantswithin 0 miles
0Attractionswithin 0 miles
Contact
Lote Hotelero No 6 Desarrollo, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Cancun Airport33 miSee all flights
Aerodromo de Playa Del Carmen1 miSee all flights
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7256Reviews1011Q+A100Room tips
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Popular mentions
Joshua wrote a review Sep 13
1 contribution
My wife and I had a great time at Royal Hideaway. The activities are a lot of fun with Mercedes, Fernanda, Emily, Miriam, Daniel, Manuel, Gerardo, and Angel. I always looked forward to the beach volleyball games. The service and people are great here.
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Date of stay: September 2021Trip type: Traveled as a couple
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Response from Community Manager, Propietario at Royal Hideaway Playacar
Responded yesterday
Dear Expedition732196, Thank you for taking the time to share your latest experience at our resort. Our guests' comments provide us the opportunity to see our hotel through their eyes; We are very grateful for the time spent sharing a review of your personal experience at our resort. We are pleased to know that we were able to exceed your expectations and that you have enjoyed all the services our resort has to offer. We hope to see you back very soon! Kind regards, Mariano Casasús Deputy Manager
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Amy A wrote a review Aug 2021
Longview, Washington14 contributions33 helpful votes
+1
Hotel's Favorite
Before I head to a hotel or resort I always read reviews just to get a sense of what to “expect”. Reading some of the reviews prior to arriving I’ll admit I was super discouraged about whether I made the right choice. My husband and I just got back yesterday, and every meal we ate we were super happy with. We ate at The Grill, Azia, Palazzo, The Deck, Spices, and of course room service. Not once did we leave a place saying the food was terrible. So it blows my mind to read comments about how badly the food was. Also another complaint I read about was how the rooms wouldn’t stay cool, and in room 3027 it was perfectly cool! Felt amazing walking in after being out in the hot humid weather. Never had to adjust the temp. My suggestion to anyone reading reviews is to remember you’re literally in paradise. If you’re looking for a more laid back atmosphere come to this resort! The staff was super friendly, we never had issues getting drinks. And don’t forget to TIP the staff!!
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Date of stay: August 2021Trip type: Traveled as a couple
Room Tip: If you want a chair by the pool get there early! Make dinner reservations prior to arriving if...
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5 Helpful votes
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Response from Community Manager, Propietario at Royal Hideaway Playacar
Responded 4 weeks ago
Dear Ms. Amy Linn, Thank you for choosing Royal Hideaway Playacar as your destination. We want to thank you for taking the time to share a review of your personal experience at our resort. Our entire staff works to create unforgettable and intimate moments for our guests, and we are truly happy to know we have exceeded all your expectations. We hope to welcome you back very soon. Warm regards, Mariano Casasús Deputy Manager
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skink wrote a review Sep 12
Falls Church, Virginia393 contributions193 helpful votes
This lovely, 5-star resort certainly pampers its guests with concierge service in every residential block and a COVID-19 testing facility on-site. (This made life much easier for guests returning to the USA). We stayed four nights and our room was absolutely spacious and modern. We sampled the steak house, the Asian restaurant, the Mediterranean restaurant and the Mexican-Caribbean eatery. Of the four we enjoyed the Asian and Mediterranean restaurants the most. All require reservations that can be made by your concierge. This facility is right on a beautiful beach so you can spend your day there or lounging by one of four pools. They have numerous activities led by energetic staff members, especially Mercedes who organized our excursion to Mayan ruins nearby by bike. The only drawback was some of the lunch items were either not available or not particularly good. Breakfast comprised a huge buffet with many items, including fresh fruit and made-to-order omelets. This is a superb all-inclusive experience that will satisfy anyone's desire for a stress-free vacation.
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Date of stay: September 2021
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1 Helpful vote
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Response from Community Manager, Propietario at Royal Hideaway Playacar
Responded yesterday
Dear Skink, Thank you for choosing Royal Hideaway Playacar as your destination. We want to thank you for taking the time to share a review of your personal experience at our resort. Our entire staff works to create unforgettable and intimate moments for our guests, and we are truly happy to know we have exceeded all your expectations. We hope to welcome you back very soon. Warm regards, Mariano Casasús Deputy Manager
Read more
Dennis wrote a review Sep 10
Indianapolis, Indiana1 contribution
Miriam teaches the yoga class every morning. She is great. Check out the yoga in such a beautiful setting. It starts at 8:30 every morning and the class is outside. Miriam will help you whether you are a beginner or advanced- either way. Good stretch and good exercise.
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Date of stay: September 2021Trip type: Traveled as a couple
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Response from Community Manager, Propietario at Royal Hideaway Playacar
Responded 5 days ago
Dear Escape60091790813, Thank you for taking the time to share your latest experience at our resort. Our guests' comments provide us the opportunity to see our hotel through their eyes; We are very grateful for the time spent sharing a review of your personal experience at our resort. We are pleased to know that we were able to exceed your expectations and that you have enjoyed all of the fun activities that we have to offer. We hope to see you back very soon! Kind regards, Mariano Casasús Deputy Manager
Read more
Tyler K wrote a review Sep 9
1 contribution
Overall the staff made this trip amazing!!! Fernanda, Mercedes, and the other gentleman that always played volleyball with us were the best activities staff EVER! We had so much fun even in some raining weather Fernanda and Mercedes were always there to make things fun and entertaining - we already miss them! The pool service staff, specifically Antonio and Luis were THE BEST, they worked so hard the whole time but also made it fun, we really appreciated the hard work and all the food and drinks. All of the restaurant staff was very friendly and the food was always great. At The Grill Fernando and Samuel were helpful, friendly, and overall fantastic everyday. We spent a lot of time at The Grill and loved seeing them everyday because they made our time at the resort very memorable. The only negative about the resort for our group is that we booked it under my dad's occidental vacation rental and we did not get the "perks" that we were expecting. Even the simple request of ordering a bottle of tequila to our room was difficult and we were told no many times - even though others in our group were able to get bottles to the room. Our concierge Miguel was not very helpful and had already made reservations for us at very late dinner times and said that there was nothing he could do to change that. Maybe sending a note before check in asking what our preferred dinner times are and what bottles we would prefer in our room would make for a better experience. Thanks again to all of the staff for making it a wonderful vacation.
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Date of stay: September 2021
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Response from Community Manager, Propietario at Royal Hideaway Playacar
Responded 5 days ago
Dear Mr. Tyler, Thank you so much for making Royal Hideaway Playacar your choice for vacationing and for the time you took out of your day to share us your feedback. We are thrilled to read that we were able to meet your expectations and have shared your comments with the entire team as we know these will mean a great deal to them. Your comments will help others to enjoy the holiday of their dreams and enable us keep on improving the quality of our services. We look forward to serving you again, ensuring in advance our utmost commitment to making your next stay a memorable one. Warm regards, Mariano Casasús Deputy Manager
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FORMERLY KNOWN AS
Royal Hideaway Playacar & Occidental Resorts
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
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Frequently Asked Questions about Royal Hideaway Playacar
Which popular attractions are close to Royal Hideaway Playacar?
Nearby attractions include Plaza Playacar (0.1 miles), Cenote Calavera (0.7 miles), and Playacar Center Shopping Mall (0.10 miles).
What are some of the property amenities at Royal Hideaway Playacar?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Royal Hideaway Playacar?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Royal Hideaway Playacar?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Royal Hideaway Playacar?
Yes, free parking is available to guests.
What are some restaurants close to Royal Hideaway Playacar?
Conveniently located restaurants include Perché No Restaurante Pizzería, Il Piemonte, and Labrioche - Panadería Francesa - Playacar.
Are there opportunities to exercise at Royal Hideaway Playacar?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Royal Hideaway Playacar have an airport shuttle?
Yes, Royal Hideaway Playacar offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Royal Hideaway Playacar offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Royal Hideaway Playacar?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Royal Hideaway Playacar?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (0.9 miles).