We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Royal Hideaway Playacar

Visit hotel website
Traveler (5224)
360
Panoramas (60)
Pool & Beach (1294)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Gold level
Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in pampering and body treatments. Personalzied service and attention to detail set this resort a world apart.
Read more
Property amenities
Room service
Free parking
Fitness Center with Gym / Workout Room
Pool
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Breakfast included
Adult pool
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Sauna
Tennis Court
Wheelchair access
Show more
Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Charming
Romantic
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:40% off
Hotel deals
6,009Reviews
5,538Photos
835Q+A
100Room tips
Traveler rating
  • 4,398
  • 1,014
  • 343
  • 154
  • 98
Time of year
Traveler type
Language
  • More languages
  • Filter
  • English
Popular mentions
Awesome experience first time in Mexico for my wife and I. We could not have been treated better-food was excellent each night at different restaurants we ended up at the Grill twice only because we did not feel like Hibachi that night. The staff goes out of their way to make
Read more
Response from Community M, Gerente at Royal Hideaway Playacar
Responded today
Dear Guest, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!
Read more
Hotel's Favorite
What a great adult only get away if you’re looking for quiet relaxing time in the Caribbean. This adult only resort is right on the beach in playacar, our favorite spot in Playa del Carmen. We stayed in a honeymoon suite which was absolutely perfect for us. It is two story
Read more
Response from Community M, Gerente at Royal Hideaway Playacar
Responded Mar 13, 2019
Dear Ginan, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!
Read more
Best couples vacation. Everything was exceptional and everyone is very nice. The food was really good and top quality. The grounds are manicured and the resort is very clean. Definitely we will go back.
Read more
Review collected in partnership with Barcelo Hotels & Resorts
Response from Community M, Gerente at Royal Hideaway Playacar
Responded yesterday
Dear Guest, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!
Read more
If you're a foodie, or remotely know anything about food stay away for the RH, or better yet, go into town and eat. Living in the San Francisco Bay Area I know what a "unique culinary experience" and it's not the slop RH promotes, which is similar to cheap buffet food plated
Read more
Response from Community M, Gerente at Royal Hideaway Playacar
Responded yesterday
Dear Mrs. Dana, Thank you for taking the time to share your comments about your recent vacation with us. It is with regret however that some aspects of our hotel did not meet your expectations; We are working with all the staff to give you the best service. We would like to follow up on your comments, you can write to playacar.socialmedia@royalhideaway.com since it is very important for us your opinion. We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!
Read more
From the moment we got to the Royal Hideaway Resort we had Non-Stop excellent service. The resort was perfect for the type of vacation we wanted which was complete R&R. Only 200 rooms which allows for special attention to each and every guest. Amenities are all close by from
Read more
Response from Community M, Gerente at Royal Hideaway Playacar
Responded yesterday
Dear Andrea, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!
Read more
Previous
Album Categories
All photosTravelerPool & BeachDining Room & SuiteFamily and Play AreasBusiness Center & Event Rooms
Professional photo exclusively commissioned by TripAdvisorRoyal Hideaway Playacar
The Presidential Suite at Royal Hideaway Playacar
Professional photo exclusively commissioned by TripAdvisorRoyal Hideaway Playacar
The Ocean View Suite at Royal Hideaway Playacar
View from our Room
The staff go out of the way to make you feel special
PreviousNext
123456123
The pools are not heated; however, I can tell you that this year in particular , I found the water temperature in the pools, in very late December, January and February to be comfortable enough where I was happy to regularly participate in aqua gym and to also float around in the pools on my float. The pool that is directly behind the infinity pool , is smaller and consequently is often warmer than the infinity pool.
0 votes
Yes. They are first come first served , which does mean that if you wish to have one you would want to be in one very early in the morning, probabably no later than 6:00 am. At times during the year, one or two are offered on a reserved basis with a fee ; however, if this is the case the beds come with several amenities of special yummy treats and champagne.
1 vote
Show all answers
Yes you will find both in the room
0 votes
Show all answers
That does happen but they usually pick up the towels every 30 minutes or so. We never had trouble getting chairs on the beach.
2 votes
It is on their website, this is where we found it. Unable to-post actual email address, this site doesn’t seem to allow it. Playacar at royalhideaway com First time we emailed to ask for a room on a upper level, we had a response. The second time we requested evening restaurant reservations times, we did not get a response. On arrival we asked reception who replied to speak with villa concierge next day. He hadn’t been given our email and requests. He had automatically booked times and after review we requested the times we wanted. I think there was only 3 out of the 13 nights we didn’t get the time we wanted, but we were willing to compromise.
1 vote
Show all answers
PreviousNext
123456167
"our room was in Section 23-it was quiet and looked at nothing but trees-we liked it"
"Sunrise Room was lovely"
"I belive at this point it is pure Luck."
"All rooms are in individual buildings 2 stories high with pathways to pool/ocean or reception"
"Hacienda 23 was in a quiet location, close to pools and beach...a bit of a walk to the main building."
PreviousNext
12345620
PRICE RANGE
$266 - $546 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
royal hideaway playacar & occidental hotel playa del carmenroyal hideaway playacar and occidental resortsroyal hideaway playa del carmenroyal hideaway mexicooccidental royal hideaway
FORMERLY KNOWN AS
Royal Hideaway Playacar & Occidental Resorts
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
201
Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing