Our hosts were very professional and helpful...we had several special requests that were taken care of quickly and with a smile. Our room was immaculate, quiet, and had everything we needed....including the private hot tub in the garden. We are gifting our son with a week at Maya Villa so he and his wife can enjoy it as we did! Suzanne and Vincent from California
We stayed in 412, outside of our bedroom was the pool and outside of our living room was the jacuzzi. Beautiful condo in the heart of Playa del Carmen. Check in was easy, if we had any questions or wanted something called the font desk and they helped us. Great staff, great location, comfortable safe condos. Will definitely be back.
We loved the amount of space in the unit, the aesthetics of the building/complex and pool, helpful staff, and proximity to food, attractions, and services. The drawbacks were neighborhood noise (loud club music playing until late at night, every night), occasional smell of mildew in the unit, and some rough/unfinished repairs in the unit. Decent lounging/swimming beaches were a bit of a walk away.
Very clean , nice facilities and courteous staff. Great location to just about anything in playa. My only recommendation would be to make it clear where check in is. Not very clear where you need to do it at.
My stay here was ultimate a very good experience. The apartments are spacious, comfortable and are furnished to a an attractive standard. Location is excellent within walking distance to 5th street around the corner and Kool and the other beach clubs (on the swimable stretch of beach) 10 mins walk away. The only oddity was I offered to extend if I didnt have to move rooms yet they would not confirm this for me if I booked via my preferred agent which saved me money. They also wouldn't price match the exact figure I quoted. But alas! the place is still very good, I would recommend
My family stayed here last month for an anniversary trip. The staff arranged rose petals and a nice bottle of wine for my wife, and we were upgraded to the 4th floor for a nice view of the neighborhood and ocean. The condo was spacious, well decorated, and comfortable. The rooftop space was equally impressive with a jacuzzi, lounge space, and shower. The issue we had was a sewer/gas smell coming from the shower drain in my daughters' room. We requested maintenance to inspect it, and they sprayed a chemical to mask it, but it came back after several hours. To protect their health and safety, we had them sleep on the couch in the living room/kitchen area, but the cushions were semi-hard. I did request to be moved, but it fell on deaf ears. I really wished this hadn't happened, because it would have been a 5-star review. I hope they can fix the problem, because the condos are really nice.…
First, the beach in not so good. Everything else is great. Huge Rooms. Good Service. Great Location. Highly recommend. You can walk 10 mins to a nice beach if this is important. walking distance to Chabad and Kosher restaurants. No need to rent car.
Nice... we stayed in a 3 BR 3 BA condo, very convenient and well furnished. It takes a minute to get used to the idea that the reception and hotel (with a good pool), the condos, and the beach cub are at 3 different addresses - but very conveniently close by. The complimentary 10 minute massage is also next door and very pleasant. Breakfast at the beach club was a splendid to start our last day in Mexico.
Loved our condo. We were 1 block from the pedestrian street which is lively, but we slept peacefully. Everything worked well, and we enjoyed all the room in this condo. Air conditioning felt great, and the little pool/hot tub was relaxing.
We rented the 3 bedroom Penthouse for 5 days and it was just perfect for my husband and I and our 4 kids (ages 15-21). The kids loved having their own bathrooms and beds, and also being able to go to the third floor and soak in the hot tub. Our maid was awesome and kept the place nice and clean. It has a washer and dryer, which was so appreciated because we got rained on after coming home from Cozumel and it was nice to wash our wet clothes. I worried since the hotel is so close to the heart of Playa Del Carmen and the beach, that we would hear noise all night long. We didn't hear anything, it was nice and quiet. There was free access to a gym and free 10 minute massages. It was a perfect place to stay and I would absolutely stay here again.