We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Book On TripAdvisor Bonus Book your hotel on TripAdvisor — then save 20% on things to do for your trip. Use code BOOKTOSAVE.

Hotel El Punto

Book on TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Hotel El Punto
Hotel El Punto
Panoramas (5)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

318 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 158: English reviews
1 review
4 of 5 stars Reviewed May 28, 2016

The hotel is right on the Main Street where the shops, restaurants and bars are, and only a block away from the beach. The air conditioning worked great and we needed it because it was really hot outside. The only complaint is that the bathroom got really hot and it smelled a little. If it wasn't for that, I would... More 

Helpful?
Thank Esfandiar K
Montevideo Department, Uruguay
2 reviews
1 of 5 stars Reviewed May 18, 2016 via mobile

Paid for a wi-fi room, never had it in five days! Day after day they would say the company would fix it and it wasn't their responsibility... Obviously it is their responsibility and of course wi-fi was never fixed. First early morning at the hotel, the receptionist simply used his keys to get into our room! While we were sleeping!!... More 

Helpful?
Thank vgonzalezfernandez
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 14, 2016

I saw this hotel on Groupon for a great deal and I saw that it had pretty decent reviews. I booked the reservation back in February for four night from May 6 - May 10. Me and my boyfriend were very excited for the trip. After traveling for several hours and getting off of our terrible flight, our shuttle brought... More 

Helpful?
1 Thank Liz E
2 reviews
5 of 5 stars Reviewed May 12, 2016

This was my fifth time staying at El Punto. I was very pleased with my visit. Francisco the front desk manager is always so nice and accommodating. It's a great boutique hotel we stayed in a family suite with balcony, and a junior suite... Its a great price and the best location. Rooms are cozy and chic, wood floors, exposed... More 

Helpful?
Thank lisa r
McAllen, Texas
1 review
3 of 5 stars Reviewed April 24, 2016

y wife and I were ther from April 15 thru 22, 2016. Not impressed. The hotel counts everything from a roll of toilet paper, bar of soap, towels, etc. They kind of nickel and dime you for just about everything including coffee, water. And, it is not what is advertised. Most all amenities such as lighting and fixtures are either... More 

Helpful?
Thank Mario C
Guadalajara, Mexico
1 review
4 of 5 stars Reviewed April 20, 2016

We really enjoyed our stay at El punto . We got a room upgrade to a master room which was very comfy . People are really warm welcoming . If ever i visit Playa del Carmen again , will definitely like to stay in El punto .

Helpful?
Thank Jyoti_Gupta0612
Atlanta, Georgia
2 reviews
3 of 5 stars Reviewed April 17, 2016

We only had hot water 1 out of 4 days. At check in, there was no water at all and faucet was loose in the small bathroom. Switched rooms, still no hot water, found a roach, soft apples in lobby. No gym, no pool, but VERY convenient to everything and good price.

Helpful?
Thank bfreetosave
LUIS F, Director General at Hotel El Punto, responded to this review

Dear Guest: Thank you very much for your comment, you have no idea how helpfull it is to be better, unfortunately our boiler operation was broken for only few hours, this problem happened because the main water pipe of the city was broken for 2 days, then our water tank has been working under low conditions. Every hotel on fifth... More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed April 13, 2016

Larissa, the General Manager was very helpful with answering all of my questions months before our vacation. She helped with arranging transportation from the airport as well. Victor, our driver, was also extremely helpful and very knowledgeable about Playa del Carmen and different activities for our trip. He arrived on time picking up us, and provided complimentary drinks for us.... More 

Helpful?
Thank travelistamom
LUIS F, Director General at Hotel El Punto, responded to this review

Dear guest. We are very pleased for your comment, on behalf of me and my staff. Our property feels proud to offer you always an unforgattable experience. We hope to see you really soon and me and my staff will be more than happy to host you once again. Cordially. Our friendly team. More 

1 review
3 of 5 stars Reviewed April 4, 2016 via mobile

I have been to Playa del Carmen many times so I did know what to expect staying at a hotel right on 5th Ave. The hotel room was clean and we received clean towels everyday. The Internet was not a problem for us at all and there was a safe available for us to use in the room. The people... More 

Helpful?
Thank Steady2Eagle
LUIS F, Gerente at Hotel El Punto, responded to this review

Dear Guest Just a short note to express our deepest apologies for the noise , the fifth avenue in high season its a liitle noisy, the bar above will be receiving a warning to remain the music according the county rules. Once again thank you for your comment , if you back any time me and my staff will be... More 

Mexico City, Mexico
2 reviews
1 of 5 stars Reviewed March 26, 2016

Poor customer service. Booked through Hotwire with already expenses prepaid. At the end of my stay, the hotel charged me again. It's been painful and annoying. Hotel staff is rude. I even had to call the police. The hotel doesn't cooperate. They argue that is my responsibility that Hotwire pays them. I've been on the phone for more than 4... More 

Helpful?
Thank sebzap77
Questions? Get answers from hotel staff and past guests. Ask a question

408 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (129)
Viewed
Dining (13)
Viewed
Hotel & Grounds (26)
Viewed
View from Room (10)
Viewed
Pool/Beach Area (5)
Viewed
Room/Suite (36)
Viewed
Bathroom (15)
Viewed
Other (24)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (235)
Viewed
Amenities (5)
Viewed
Beach (31)
Viewed
Junior Suite (41)
Viewed
Junior Suite with Street View (42)
Viewed
Master Suite (57)
Viewed
Dining (21)
Viewed
The Hotel (38)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (44)
Viewed
Room/Suite (9)
Viewed
Bathroom (1)
Viewed
Hotel & Grounds (13)
Viewed
View from Room (1)
Viewed
Other (20)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Playa del Carmen hotels
0.3 mi away
Cache Hotel Boutique
Cache Hotel Boutique
#101 of 209 in Playa del Carmen
4.0 of 5 stars 234 reviews
0.4 mi away
Illusion Boutique Hotel by Xperience Hotels
Illusion Boutique Hotel by Xperi...
#41 of 209 in Playa del Carmen
4.5 of 5 stars 1,120 reviews
0.4 mi away
Kinbe Hotel
Kinbe Hotel
#100 of 209 in Playa del Carmen
4.0 of 5 stars 565 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Casa la Galeria
Casa la Galeria
#69 of 209 in Playa del Carmen
4.5 of 5 stars 158 reviews
0.9 mi away
Hotel Casa Ticul
Hotel Casa Ticul
#30 of 209 in Playa del Carmen
4.5 of 5 stars 741 reviews
0.5 mi away
Reina Roja Hotel
Reina Roja Hotel
#94 of 209 in Playa del Carmen
4.0 of 5 stars 548 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
El Punto is a boutique hotel strategically located in the heart of Playa del Carmen: at the center of its active life and a few steps away from its best beaches. Located on the exuberant Fifth Avenue, with numerous restaurants, shops and entertainment, the hotel offers a cool atmosphere that delights couples, single travelers and groups for its lively vibe, excellent service, modern facilities and "La Azotea" a restaurant lounge on the top floor with the best view of the sea and Cozumel, where to enjoy exclusive events, hot DJs and the best cocktails.Walking distance from the Mexican Caribbean beaches, it offers access exclusive promotions for its guests.With only 16 modern rooms decorated with special style, at El Punto there’s a friendly and relaxed atmosphere, where quality of service is priority number one. All suites include king size beds, minibar, safe deposit, free high speed Wi Fi internet access, flat screen TV and air conditioning. Because details count, we have hairdryer, bathrobes and designer toiletries at disposal.A delicious breakfast, included in the rate, can be enjoyed every morning in front of the hotel, in one of the most popular restaurants in Playa. Front desk is open 24 hours and provides multilingual staff, tour assistance, express check-in and check-out.Minimum age required to stay is 16 years old and minimum age required for check-in is 18 years old. Smoking is not allowed. These requirements complete the concept of a boutique hotel designed for people looking to have the best time in paradise, within a modern context and at the best location for the Mexican scene.About Playa del Carmen Playa del Carmen is now one of the most glamorous places in the Mexican Caribbean. "Playa", as their regular visitors call it, is situated in the heart of the Riviera Maya and gathers the best restaurants, shops and nightclubs, as well as fabulous beaches on the Caribbean Sea.A destination where everyone will find their place: relax, play water sports, go shopping, enjoy nightlife, the finest cuisine and unique cocktails.Beaches invite you to relax and enjoy yourself. For those who love the sea, boats depart daily from the port to the great Mayan reef, home to the world’s second largest reef. When the night falls, a walk down the Fifth Avenue is a must, where you can find a variety of restaurants, bars, clubs, shops and boutiques. ... more   less 

Additional Information about Hotel El Punto

Address: 5th Avenue & 8th Street | Colonia Centro, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $67 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel El Punto 3.5*
Number of rooms: 16
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotwire, Travelocity, Hotels.com, Odigeo, HotelTravel.com, Despegar.com, Priceline and Jetsetter so you can book your Hotel El Punto reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel El Punto Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#29 Business Hotel in Playa del Carmen
#44 Romantic Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay