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Located on 10th Avenue half a block from the famous 12th street night life, KAYAK Luna is a 20-room luxury boutique hotel surrounded by the best shopping and restaurants that Playa del Carmen has to offer. In addition to our vibrant design rooms, the hotel also features a rooftop bar and pool with panoramic city and ocean views as well as the signature restaurant. Every detail curated to invoke connection and indulgence.
booked superior king suite. nice, clean and modern design. the staff were super friendly and welcoming. I loved the ladies at the front desk. I had laundry to do and they provided the service at a good cost. they let us check in early and answered any questions we had. when it was raining, they offered us umbrellas. a nice touch was when we came back, parched. and there were always 2 glass water dispensers with I think lemon + pomegranate? detoxing water. was a nice refreshment every time we stepped in. I loved our room. it was spacious, clean, and convenient with a good hairdryer that hotels usually lack on. anything that was needed was delivered in a prompt manner. 10/10 would come to this hotel again. thanks playa marquee! you guys were great. give everyone a raise!
Thank you for taking the time to share your rating and review with us! We are happy to read that you had an overall positive experience and your comments are appreciated. We look forward to your next stay with us.
Written November 22, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location. A block from fifth avenue, friendly staff, rooftop pool, big rooms with 10ft ceilings and great balconies. While some other reviewers have mentioned the noise level from the street is very loud we did not find that to be the case, if you are used to complete silence when you sleep maybe it would be an issue but if you live in a large city the noise isnt really even noticeable. The hotel does provide earplugs in the room in case the noise is too much. Beautiful newly renovated rooms, we had the king room, note the shower is glass and faces the room, which is great for a couple maybe not so much for friends. Very secure area, 24 hr 711 store a block away, several cafes and restaurants and a pharmacy immediately around the hotel. Check in is easy and fast. The rooms look exactly like the pictures. Fridges included in each room, robes, a yoga mat and safe.
Dear Crocifixia1,
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as all Playa del Carmen has to offer! Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
Sincerely,
Doug Conti | KAYAK Luna Playa del Carmen
Written May 16, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The entrance is not well marked and the front door is controlled by the receptionist, so if they are not at the desk, you may not find your way in easily. The staff were very knowledgeable and helped us arrange excursions to Chichen-Itza and Las Coloradas. There is a sushi restaurant adjoined on the ground floor and a rooftop hotel restaurant. The king suite we had was spacious and open planned. The bed was comfortable. The only issue we had was that due to the proximity to 5th Avenue, we heard loud music as late as 4am as the hotel had insufficient sound insulation. If you are not a night owl, you can find accommodations in quieter areas that are still walking distance from 5th Avenue (central area).
Date of stay: December 2022
Traveled as a couple
Written January 1, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel has a great location. It is really convenient as it is near everything. Everyone who works at the front desk is really nice, specifically Jesus. He is super nice and would go an extra mile to help you and always greets you with a great smile. The room was clean and it has Apple TV do you can stream from your phone. Also, in case you are noise sensitive, they have ear plugs if needed. To me inside the room, I hardly hear the music from the clubs near by. Great place and stuff.
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip:Great location and super friendly workers.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I checked in on January 25 with dirty bedsheets and toilet; super dusty and unclean room. I have booked for a week and already majorly disappointed. They just don’t care about the service. Today is the 28th of Jan, i had given them a last benefit of the doubt or call it chance to fix things ie. Call the plumber to fix the blocked toilet, clean the toilet , the room, change bedsheets and pillows, take the dust off the room and I came back to my room , still dirty but supposetly the toilet fixed- but not cleaned even though a plumber worked! The pictures speak for themselves. The staff are trying to help but The manager did not even come by to apologize nor took action . Also, i requested laudry service to which i was charged almost 4 times of the price- paid & did not get a receipt yet. Super frustrated instead of being relaxed and chillin on this island. I really did not want to write a bad review but they left me with no option!…
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Date of stay: January 2023Trip type: Traveled solo
Room Tip:Avoid if you have another option. The layout and location of the hotel are great but super dirty!!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I just turned from my first trip to Playa Del Carmen and I stayed at Kayak Luna and it was great, it was nice, modern and clean and it was walking distance to everything in town, the beach, shopping, restaurants, bars, music and much more. There were 2 different receptionists at the front desk, Meyli and Jackie and they were both so very friendly and helpful with everything I needed which made my trip much easier and enjoyable and they both spoke perfect English which was a big help. I hope to return soon.
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Date of stay: December 2022
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The entrance is not well marked and the front door is controlled by the receptionist, so if they are not at the desk, you may not find your way in easily. The staff were very knowledgeable and helped us arrange excursions to Chichen-Itza and Las Coloradas. There is a sushi restaurant adjoined on the ground floor and a rooftop hotel restaurant. The king suite we had was spacious and open planned. The bed was comfortable. The only issue we had was that due to the proximity to 5th Avenue, we heard loud music as late as 4am as the hotel had insufficient sound insulation. If you are not a night owl, you can find accommodations in quieter areas that are still walking distance from 5th Avenue (central area).
Read more
Date of stay: December 2022
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nice hotel with good looking decoration, very comfortable. The breakfast options could be better. The only bad point to mention is that late check out is not available even willing to pay up to 50 USD for it.
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Malik Salim, Owner at KAYAK Luna Playa del Carmen
Responded Jun 29, 2022
Hi there Dani, Thank you for taking the time to share your experience with us. We are glad you enjoyed your stay! We apologize that late check out was not available at the time of your departure.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location. A block from fifth avenue, friendly staff, rooftop pool, big rooms with 10ft ceilings and great balconies. While some other reviewers have mentioned the noise level from the street is very loud we did not find that to be the case, if you are used to complete silence when you sleep maybe it would be an issue but if you live in a large city the noise isnt really even noticeable. The hotel does provide earplugs in the room in case the noise is too much. Beautiful newly renovated rooms, we had the king room, note the shower is glass and faces the room, which is great for a couple maybe not so much for friends. Very secure area, 24 hr 711 store a block away, several cafes and restaurants and a pharmacy immediately around the hotel. Check in is easy and fast. The rooms look exactly like the pictures. Fridges included in each room, robes, a yoga mat and safe.…
Read more
Date of stay: April 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Douglas Conti, Owner at KAYAK Luna Playa del Carmen
Responded May 16, 2022
Dear Crocifixia1, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as all Playa del Carmen has to offer! Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Doug Conti | KAYAK Luna Playa del Carmen
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We spent ten days in the hotel. The first surprise was an open space bathroom with no curtain to separate the glass in the shower from the bedroom. And since we are two friends and not a couple, it was uncomfortable at first. We got used to it later, but would have booked another room if we had known. The rooftop is great and breakfast is served there. When it comes to breakfast service, when we needed a quick service as we were going on excursions, the waiters really failed. In one case there were no ingredients, in another a couple arrived at the bar saying they had 10 minutes and were served first, even though we ordered our breakfast at 7.10 on the front desk the evening before. The location of the hotel is great, but if noise of the main street and Coco Bongo are a problem, then I recommend to choose another one.…
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Date of stay: January 2022
Cleanliness
Service
Sleep Quality
Room Tip:Great location, but very noisy
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Malik Salim, Owner at KAYAK Luna Playa del Carmen
Responded Jun 29, 2022
Dear Alica, Thank you for taking the time to share your experience. Our hotel is located in the heart of Playa Del Carmen, in can get animated at times. We offer our sincerest apologies for the shortage of ingredients. We take your feedback very seriously as we continue to strive to improve our service and guest experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is in a great location as it is just one road back from the main shopping and restaurants street and the beach. This meant that it was quiet enough for sleeping but close to all the action. The staff are fantastic - super helpful and friendly - and they gave us loads of great advice related to Playa del Carmen. We had a delicious meal with drinks in the roof top restaurant- it really is worth a visit and we wished we had gone up there earlier in our stay. The rooms are quite luxurious with large, comfortable beds, great toiletries and a stylish design. For the price we paid, we thought it was excellent value for money.
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Review collected in partnership with this hotel
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Malik Salim, Owner at KAYAK Luna Playa del Carmen
Responded Jun 29, 2022
Julie, we want to extend our sincerest gratitude for this amazing review. We appreciate your lovely words about our location, rooms and staff. We hope to have the pleasure of welcoming you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
booked superior king suite. nice, clean and modern design. the staff were super friendly and welcoming. I loved the ladies at the front desk. I had laundry to do and they provided the service at a good cost. they let us check in early and answered any questions we had. when it was raining, they offered us umbrellas. a nice touch was when we came back, parched. and there were always 2 glass water dispensers with I think lemon + pomegranate? detoxing water. was a nice refreshment every time we stepped in. I loved our room. it was spacious, clean, and convenient with a good hairdryer that hotels usually lack on. anything that was needed was delivered in a prompt manner. 10/10 would come to this hotel again. thanks playa marquee! you guys were great. give everyone a raise!
Read more
Review collected in partnership with this hotel
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Funmi Korede, Guest Services / Front Office at KAYAK Luna Playa del Carmen
Responded Nov 22, 2021
Thank you for taking the time to share your rating and review with us! We are happy to read that you had an overall positive experience and your comments are appreciated. We look forward to your next stay with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Big room, nice rooftop deck with a view of the ocean, friendly staff (they made me a bagged lunch for my Cozumel trip and it hit the spot), clean, safe, perfect location. I saw it got a few bad reviews for street noise but frankly it got downright quiet after midnight out there, and even before that the room seemed plenty quiet. This is a safe bet for Playa, this was my 6th trip and I’ve seen many hotels there. 👍
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Date of stay: August 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Malik Salim, Owner at KAYAK Luna Playa del Carmen
Responded Jun 29, 2022
Hi there Patrick, We appreciate this wonderful five star review. We hope to welcome you back next time you are in Playa Del Carmen!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.