It was touch and go if we could travel from the UK, but restrictions allowed, we managed our holiday. Firstly this hotel is beautiful. Location is stunning and it's natural beauty has been maintained. We really liked the idea of going to an eco hotel, so it was perfect. Staff amazing from start to finish. Check in is a long process. I've not experienced such a long process in any other country. Be patient, but this could be improved greatly. We'd had a very long journey and this didn't help. Room was lovely. We had a basic room as it looks like if your booking from UK you can't upgrade before arriving? Room was very spacious with everything you could need. We tried room service once. It took so long, we didn't bother again. This was a shame as we have little ones that went to bed early and we couldn't to the restaurant to eat. By the time it arrived (2hrs)we'd past the point of eating. Pools, river and beach are beautiful. We had so much fun. Parks are great and the highlight to our holiday. We had such a great time. Zip lines I nearly wimped out, but I was brave and really enjoyed it. Wristband have camera thing in them too take pictures throughout the hotel and parks. Made it handy to get pictures without taking your phone. Unfortunately, they are Very expensive and not what I expected as we'd payed so much for the hotel. Put a dampener on it if I'm honest. Know one wants to feel ripped off. Would I come back? Yes and no. From the UK you'd have to have 14 nights. They don't seem to promote UK visitors. The price is very high for 14 nights with no promotions. If it was a little cheaper to stay for longer, then yes. We'd be back every year, but Tui aren't taking further bookings for 2022. Tui said its too expensive to promote at the moment, so that says it all for UK travellers. We've stayed in their sister hotel also, Occidental which is great for UK visitors. Very good Overall, fantastic place to visit. 5* apart from photos and checking in …
It was our third annual trip to Hotel Xcaret to celebrate our Anniversary and my husband Birthday. I booked this trip last year, as soon as we came back from second trip and I was very skeptical if we should go or not. But I'm glad we did. From first minute of arrival to Hotel to very last one, we have been under supervision of our ex- butler( from our first stay at casa FUEGO!) Rolando Dichi Castillo. He done fantastic job with every single detail on our trip and even more!!! Got all our dinner and tour requests done, decorated our room for BIRTHDAY and Anniversary, sent all kinds of goodies to our room every day, been on top of every single request! He went on his DAY OFF to the Mall and got me Memory card for my cell phone ( I did a lot of photos and videos and was running out of memory space). Also, I got my tooth chipped by eating oyster, so he found me English speaking Dentist 10 minutes from the Hotel, called taxi and was on the phone with us whole the time while we been out of Hotel ( we don't speak Spanish unfortunately) !!!!We fell like we have an Angel Guard at this Hotel! Amazing job Rolando Dichi and Hotel Xcaret! Yes, some things were a little different at Hotel because of COVID-19. At Buffet they assist you with food, so some times we were waiting a little longer that we would like, but not big deal. Food was delicious as always and many, many options. Sanitizers everywhere, masks in public areas, temperature checks.Was no Sunday Brunch this year, but in my opinion Buffet got many things from the Brunch- King Crab Legs, Oysters, Lobsters.... We had Dinner at sushi table 2 times and Chef Juan Carlos did gorgeous plates for us ( sorry, don't remember other Chefs name). Just go with their recomandations- it outstanding. Parks were not as busy as we remember them from last years, which is good thing and some attractions were closed ( for safety reasons). All the time we fell very safe and glad I didn't cancel our trip. Thank you HOTEL XCARET and we will see you next year again!!!!…
Last August 2020, was the first time we tried out our Hotel Xcaret Membership. We had an exceptional 10-day experience. As a result, we just returned for Round 2, and this time for 14 glorious days, January 2021. Returning after four months from the first visit and staying longer, is by itself, the testimony of how exceptional Hotel Xcaret is. During this January 2021 visit, we actually upgraded our Membership so we look forward to experiencing the upcoming opening of their new addition, Hotel Xcaret - Arte. Thanks for Mario Saucedo and Andres Gonzales for doing an exceptional job with our Upgrade. Very professional and genuinely working their best to get us the program that worked for us. As always, our interaction with the Staff Members at Xcaret continue to be the highlight of our stay. Customer Service is top notch. Returning after four months, I was in total amazement when Staff Members actually remembered me and proved it by stating exactly how long ago I was there. After a few days, some of them remembered and greeted me by my name. They were always so sweet, courteous, patient, and willing to serve. "Serving" is their joy. You could not want for anything. "Ask and you shall receive!" There are so many beautiful photos of Xcaret that everyone can access, but all too many times, "the staff," who represent the Mexican Culture could easily be over-looked. Enjoy your interaction with them. They, themselves, are a sight to see and experience. See my photos for special mentions. Maybe you'll meet them, too. The entire Xcaret production exceeds American Standards. This is an experience EVERYONE must have in their lifetime. Can't wait for Round 3 during Summer 2021. Excited about our Membership - signed up for 40 years!!! Yes... it will be handed down to our Beneficiaries. :-) And as for COVID protocols, they were absolutely diligent in ensuring we were always complying with face masks and hand sanitizers. They would even chase me down to remind me if I forgot to put my mask on inadvertently. They literally have staff members walking around with signs that remind us to keep our face masks on. We were always provided with hand sanitizers. So if anyone is paranoid of COVID contamination, don't! Simply execute your dutiful contribution to society and you will be just fine. There were many families with children of all ages. Obviously, if you plan to be vacationing, COVID-PARANOIA is not on your list. Life is too short, as they say. Live it well!!!…
Wonderful experience from the start. We are still here for 3 more days and don’t want to leave. If you are thinking about booking a visit.. book a minimum of 7 days and plan to only do a 3rd of what’s offered by group Xcaret. The food and the service is top notch. We are specially grateful for the staff at Mercado. Isaac, Francisco and Silvia at Mercado went above and beyond all our expectations. We are coming back next year with other family members and we hope to see them again! Excellent service and friendliness.
The hotel was exceptionally clean and responsive to any needs we may have had. The parks and tours were a blast and educational. It was very relaxing and the staff was as friendly as could be. Definitely want to return in the future.
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