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Road Chetumal-Puerto Juarez Km. 282, Playa del Carmen 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
122 people are viewing this hotel
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Traveler (9304)
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Panoramas (112)
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 10/10/19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 10/10/19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#26 of 283 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
Our All-Fun Inclusive® program transforms and outmatches the traditional All-Inclusive concept, as we offer unlimited access to our Parks: Xcaret, Xel-Ha, Xplor, Xplor Fuego, Xoximilco and Xenses, as well as deluxe tours to Xenotes and Xichen, with round-trip transportation included. Airport shuttle included.
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Room & Suite (468)468
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Valet parking
Wifi
Hot tub
Lazy river
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Saltwater pool
Yoga classes
Fitness / spa locker rooms
Personal trainer
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kid-friendly buffet
Kids' meals
Special diet menus
Swimup bar
Poolside bar
Rooftop bar
Bicycles available
Tennis court
Water park
Entertainment staff
Evening entertainment
Table tennis
Walking tours
Waterslide
Nightclub / DJ
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Strollers
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Solarium
Rooftop terrace
24-hour security
Baggage storage
Chapel / shrine
Concierge
Convenience store
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Private beach
Minibar
Cable / satellite TV
Extra long beds
Whirlpool bathtub
Bathrobes
Desk
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
iPod docking station
Sofa bed
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French, Spanish, Italian and 1 more
6,580Reviews1,541Q+A100Room tips
Traveler rating
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Popular mentions
rachelh8152 wrote a review Yesterday
Pontefract, United Kingdom85 contributions15 helpful votes
It was touch and go if we could travel from the UK, but restrictions allowed, we managed our holiday. Firstly this hotel is beautiful. Location is stunning and it's natural beauty has been maintained. We really liked the idea of going to an eco hotel, so it was perfect. Staff amazing from start to finish. Check in is a long process. I've not experienced such a long process in any other country. Be patient, but this could be improved greatly. We'd had a very long journey and this didn't help. Room was lovely. We had a basic room as it looks like if your booking from UK you can't upgrade before arriving? Room was very spacious with everything you could need. We tried room service once. It took so long, we didn't bother again. This was a shame as we have little ones that went to bed early and we couldn't to the restaurant to eat. By the time it arrived (2hrs)we'd past the point of eating. Pools, river and beach are beautiful. We had so much fun. Parks are great and the highlight to our holiday. We had such a great time. Zip lines I nearly wimped out, but I was brave and really enjoyed it. Wristband have camera thing in them too take pictures throughout the hotel and parks. Made it handy to get pictures without taking your phone. Unfortunately, they are Very expensive and not what I expected as we'd payed so much for the hotel. Put a dampener on it if I'm honest. Know one wants to feel ripped off. Would I come back? Yes and no. From the UK you'd have to have 14 nights. They don't seem to promote UK visitors. The price is very high for 14 nights with no promotions. If it was a little cheaper to stay for longer, then yes. We'd be back every year, but Tui aren't taking further bookings for 2022. Tui said its too expensive to promote at the moment, so that says it all for UK travellers. We've stayed in their sister hotel also, Occidental which is great for UK visitors. Very good Overall, fantastic place to visit. 5* apart from photos and checking in
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Date of stay: December 2020Trip type: Traveled with family
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zapadwest wrote a review Sep 2020
Wheeling, Illinois34 contributions4 helpful votes
+1
Hotel's Favorite
It was our third annual trip to Hotel Xcaret to celebrate our Anniversary and my husband Birthday. I booked this trip last year, as soon as we came back from second trip and I was very skeptical if we should go or not. But I'm glad we did. From first minute of arrival to Hotel to very last one, we have been under supervision of our ex- butler( from our first stay at casa FUEGO!) Rolando Dichi Castillo. He done fantastic job with every single detail on our trip and even more!!! Got all our dinner and tour requests done, decorated our room for BIRTHDAY and Anniversary, sent all kinds of goodies to our room every day, been on top of every single request! He went on his DAY OFF to the Mall and got me Memory card for my cell phone ( I did a lot of photos and videos and was running out of memory space). Also, I got my tooth chipped by eating oyster, so he found me English speaking Dentist 10 minutes from the Hotel, called taxi and was on the phone with us whole the time while we been out of Hotel ( we don't speak Spanish unfortunately) !!!!We fell like we have an Angel Guard at this Hotel! Amazing job Rolando Dichi and Hotel Xcaret! Yes, some things were a little different at Hotel because of COVID-19. At Buffet they assist you with food, so some times we were waiting a little longer that we would like, but not big deal. Food was delicious as always and many, many options. Sanitizers everywhere, masks in public areas, temperature checks.Was no Sunday Brunch this year, but in my opinion Buffet got many things from the Brunch- King Crab Legs, Oysters, Lobsters.... We had Dinner at sushi table 2 times and Chef Juan Carlos did gorgeous plates for us ( sorry, don't remember other Chefs name). Just go with their recomandations- it outstanding. Parks were not as busy as we remember them from last years, which is good thing and some attractions were closed ( for safety reasons). All the time we fell very safe and glad I didn't cancel our trip. Thank you HOTEL XCARET and we will see you next year again!!!!
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Date of stay: September 2020Trip type: Traveled with family
4 Helpful votes
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Response from J Ducoing, Propietario at Hotel Xcaret Mexico
Responded Oct 1, 2020
Dear zapadwest, First and foremost, we would like to express how grateful we are for your preference for a third time in a row. Knowing that you chose us to spend your annual getaway with us is very encouraging, as we work diligently to provide warm service and experiences like no other destination, to guarantee our guests feel like this is their home away from home. Our colleagues really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service; it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay through Rolando's service. We will make sure to recognize is efforts on your behalf. We will share your delightful words as well with our culinary team, whom I'm sure will be thrilled by your praises. All in all, we appreciate the time you invested in sharing such thoughtful words, and we can't wait to have you back for the 4th time! We are convinced we will continue to cater to all your needs and preferences. Warm regards, Jorge Ducoing Managing Director Hotel Xcaret México
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Grace4Rod wrote a review Jan 21
Corona, California64 contributions10 helpful votes
+1
Last August 2020, was the first time we tried out our Hotel Xcaret Membership. We had an exceptional 10-day experience. As a result, we just returned for Round 2, and this time for 14 glorious days, January 2021. Returning after four months from the first visit and staying longer, is by itself, the testimony of how exceptional Hotel Xcaret is. During this January 2021 visit, we actually upgraded our Membership so we look forward to experiencing the upcoming opening of their new addition, Hotel Xcaret - Arte. Thanks for Mario Saucedo and Andres Gonzales for doing an exceptional job with our Upgrade. Very professional and genuinely working their best to get us the program that worked for us. As always, our interaction with the Staff Members at Xcaret continue to be the highlight of our stay. Customer Service is top notch. Returning after four months, I was in total amazement when Staff Members actually remembered me and proved it by stating exactly how long ago I was there. After a few days, some of them remembered and greeted me by my name. They were always so sweet, courteous, patient, and willing to serve. "Serving" is their joy. You could not want for anything. "Ask and you shall receive!" There are so many beautiful photos of Xcaret that everyone can access, but all too many times, "the staff," who represent the Mexican Culture could easily be over-looked. Enjoy your interaction with them. They, themselves, are a sight to see and experience. See my photos for special mentions. Maybe you'll meet them, too. The entire Xcaret production exceeds American Standards. This is an experience EVERYONE must have in their lifetime. Can't wait for Round 3 during Summer 2021. Excited about our Membership - signed up for 40 years!!! Yes... it will be handed down to our Beneficiaries. :-) And as for COVID protocols, they were absolutely diligent in ensuring we were always complying with face masks and hand sanitizers. They would even chase me down to remind me if I forgot to put my mask on inadvertently. They literally have staff members walking around with signs that remind us to keep our face masks on. We were always provided with hand sanitizers. So if anyone is paranoid of COVID contamination, don't! Simply execute your dutiful contribution to society and you will be just fine. There were many families with children of all ages. Obviously, if you plan to be vacationing, COVID-PARANOIA is not on your list. Life is too short, as they say. Live it well!!!
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Date of stay: January 2021
Rooms
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Response from Director General, General Manager at Hotel Xcaret Mexico
Responded 2 days ago
Dear Grace4Rod, First and foremost, we would like to express how grateful we are for your preference for a second time in a row. Knowing that you chose us to spend 2 amazing weeks with us is very encouraging, as we work diligently to provide warm service and experiences like no other destination, to guarantee our guests feel like this is their home away from home. We are truly flattered by knowing we have set the bar high with the personalized service from our talented team members. Trust me when I say that it is by comments like yours that we continue to motivate our staff to give their best in every interaction. Your kind words will not go unnoticed. Our staff really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay. We take pride as well in knowing that our eco-integrating architecture and unique design exceeded the expectations created by the photos travelers share by this media. From the creation of this amazing project, we were passionate about providing a natural haven for everyone to make their own, whether this would be in a cove, one of our inlets, or at some hidden spot on our Mayan Jungle. We are truly delighted to know as well that from the moment you took our transportation at the airport, your amazing All Fun Inclusive adventure began, with the pertinent security standards that we have implemented to grant each and every one of our guests a safe stay, just as if they were home. We appreciate your praises on the actions we have taken in the midst of these uncertain times to ensure the only concern our guests have is which adventure to embark on next. Once again. we thank you from the bottom of our hearts for putting in words all the unforgettable memories we created together. We hope you will come back to this destination soon, confident in the fact that we will provide you once again with experiences that will last a lifetime. Sincerely, Hotel Management Hotel Xcaret México
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Luisa H wrote a review Jan 21
2 contributions
Wonderful experience from the start. We are still here for 3 more days and don’t want to leave. If you are thinking about booking a visit.. book a minimum of 7 days and plan to only do a 3rd of what’s offered by group Xcaret. The food and the service is top notch. We are specially grateful for the staff at Mercado. Isaac, Francisco and Silvia at Mercado went above and beyond all our expectations. We are coming back next year with other family members and we hope to see them again! Excellent service and friendliness.
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Date of stay: January 2021Trip type: Traveled with family
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Response from Director General, General Manager at Hotel Xcaret Mexico
Responded 2 days ago
Dear Nenabobena, What a pleasure it is to receive such a wonderful review and to know that from start until this moment your experience has been up to your expectations. We are very proud to read that is your belief as well as ours that the All Fun Inclusive deal that we can offer is unique as it displays a wide variety of activities to do at the best parks and tours of the Caribbean. It´s important to mention that our associates are the gem of the resort and we wouldn't be who we are without their great work and attention to detail, Silvia, Francisco and Isaac are perfect examples of the dedicated warm service we strive to deliver to every guest. Thank you once again for taking time off your busy schedule to share this fantastic review please keep enjoying our corner of paradise, that from now on it´s your casa. Kindest regards, Hotel Management Hotel Xcaret México
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David P wrote a review Jan 20
Downers Grove, Illinois1 contribution
The hotel was exceptionally clean and responsive to any needs we may have had. The parks and tours were a blast and educational. It was very relaxing and the staff was as friendly as could be. Definitely want to return in the future.
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Review collected in partnership with this hotel
Date of stay: December 2020
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Response from Director General, General Manager at Hotel Xcaret Mexico
Responded 2 days ago
Dear I6762UIdavidp, Thank you for taking the time to write such a kind review of your recent stay with us, it is our primary aim to deliver the most exceptional of experiences to all our guests, we are thoroughly delighted we achieved this and that you had such a wonderful time. Educational is a wonderful adjective you use to describe our parks and tours, we are very proud to display Mexican Heritage and culture, as we like to say we love to share the best of Mexico with all our guests, always hand in hand with the luxury and comfort you should expect from a 5 diamond resort as ours. We feel lucky to have received your kind feedback, rest assured that we will be happy to welcome you again in the near future to our corner of paradise. Sincerely, Hotel Management Hotel Xcaret México
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PRICE RANGE
$339 - $942 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
900
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Frequently Asked Questions about Hotel Xcaret Mexico
Which popular attractions are close to Hotel Xcaret Mexico?
Nearby attractions include Xcaret (3.6 miles), Ecopark Kantun Chi (1.6 miles), and Rio Secreto (3.2 miles).
What are some of the property amenities at Hotel Xcaret Mexico?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Hotel Xcaret Mexico?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Xcaret Mexico?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Hotel Xcaret Mexico?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hotel Xcaret Mexico?
Conveniently located restaurants include The Traveler's Table, Restaurante Ha', and Xin Gao.
Are there opportunities to exercise at Hotel Xcaret Mexico?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hotel Xcaret Mexico have an airport shuttle?
Yes, Hotel Xcaret Mexico offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Xcaret Mexico?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Xcaret Mexico offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Xcaret Mexico?
The staff speaks multiple languages, including English, Spanish, French, Italian, Portuguese, and Korean.