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Avenida Nte & Calle 28 Nte Gonzalo Guerrero 1, Playa del Carmen 77720 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1088)
Dining (202)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 11/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Reef 28
Updated 11/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#54 of 287 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travelers' Choice
Nestled between stunning beaches and Playa del Carmen's bustling 5th Avenue is the perfect place to indulge, celebrate and escape. Town, fun and beach all within your reach! Our cosmopolitan, adults-only hotel pampers you with luxurious suites, contemporary world-class cuisine, a sensuous spa, a high-energy rooftop bar with everything DJs, and must-have amenities for fun and fitness. Sophisticated yet authentic, located at the iconic 28 block, the hotel is the perfect choice for couples, singles, and friends. This charming property melts the best of luxury hospitality with the inviting warmth of traditional Mexican culture. Get in on all the perks with either an all-inclusive stay or a bed & breakfast stay.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Diving
Water sport equipment rentals
Airport transportation
Valet parking
Wifi
Hot tub
Pool / beach towels
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Yoga classes
Fitness / spa locker rooms
Personal trainer
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Poolside bar
Rooftop bar
Billiards
Table tennis
Tennis court offsite
Nightclub / DJ
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Gift shop
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Microwave
Minibar
Refrigerator
Flatscreen TV
Sofa bed
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Charming
Languages Spoken
English, Spanish
1,363Reviews99Q+A53Room tips
Traveler rating
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Popular mentions
Ashley M wrote a review Apr 13
1 contribution
The hotel is wonderful staff is wonderful especially our server Asbel he was the highlight of our trip he made sure that we were attended to at all times and that we had a great experience the spa was amazing and can’t wait to go back only reason I gave 4 stars is because our master suite above the kitchen was hot and no robes were in the room and finally when we did get them they didn’t replace them with new ones but other then that all was great
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Date of stay: March 2021
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Response from Lizeth Arratia, Otro at The Reef 28
Responded yesterday
Dear guest, Thank you for choosing The Reef 28 to spend your recent vacations and for sharing your review. We are glad to know you had a great time and that you especially appreciated the attention provided by Asbel. We will be delighted to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager
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Montana H wrote a review Apr 9
1 contribution
We spent 9 nights at The Reef 28 and have nothing to complain about. The staff was extremely friendly from Daniela at guest services to Brenda, Mario, and Freddy at the Rooftop. The Rooftop is the ideal place to sit with fantastic music including an in house DJ, delicious cocktails and food, as well as a young and vibrant ambience. It is the ideal place to have a pool party and enjoy the Mexico sun. We will definitely be returning to the Reef 28 and look forward to our next stay.
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Date of stay: April 2021
Location
Service
Sleep Quality
Room Tip: Live music, Cocktails, Fun, Beautiful People
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Response from Lizeth Arratia, Otro at The Reef 28
Responded 5 days ago
Dear guest, On behalf of the entire team of The Reef 28 we would like to thank you for choosing our hotel to spend your vacations. We are delighted to know you had an amazing trip enjoying our service and facilities. We deeply appreciate you highlighting the attention provided by our staff. It will be truly a pleasure to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager
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Diego wrote a review Apr 9
Costa Rica3 contributions1 helpful vote
The good: Very clean 10/10 - good location, nice rooms. The rooftop y really cool. The bad: The noice of the street and the rooftop is really laugh until 12pm. If you are the one that want to relax I wouldn’t recomen it. If you like the night live you will enjoy it. The spa looks nice but the jacuzzi is not hot, is around 71 Fahrenheit not the common 80s. So is not worth to pay de 34US dollars for the 4 hours.
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Date of stay: April 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from Lizeth Arratia, Otro at The Reef 28
Responded 5 days ago
Dear guest, Thank you for choosing The Reef 28 to spend your vacations and for sharing your review. We are glad to know that you enjoyed the location, rooms and rooftop. Likewise, we appreciate your observations regarding the temperature of the Jacuzzi. We hope you give us the opportunity to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager
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Zak wrote a review Apr 7
Playa del Carmen, Mexico2 contributions
The reef 28 is amazing! The most epic hotel in playa, you have it all there! Daniel jimenez was my man and gave us the best service ever!!!! The hotel is dope, and you *must* visit here when you are in playa!
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Date of stay: April 2021Trip type: Traveled as a couple
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Response from Lizeth Arratia, Otro at The Reef 28
Responded 6 days ago
Dear guest, Thank you for choosing The Reef 28 to spend your vacations and for sharing your review. We are delighted to know that you had an amazing experience enjoying our facilities and the attention provided by our staff. We hope to have the opportunity to welcome you back in the near future. Kind regards, Lizeth Arratia Hospitality Manager
Read more
Kiani wrote a review Apr 6
1 contribution
I have tried quite a few yoga classes throughout the past years - Naicel’s yoga classes are hands down the best I’ve ever attended! The classes are Vinyasa style classes and whether you are a beginner or advanced yogi, she will show you a variation for each fitness level and truly cares for her participants. Every class is different but all of them are equally amazing! I highly recommend participating in her classes, whether you are here for a vacation or a Playa del Carmen local, must try! Naicel is the best!
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Date of stay: April 2021Trip type: Traveled solo
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Response from Lizeth Arratia, Otro at The Reef 28
Responded 1 week ago
Dear guest, Thank you for taking the time to share a review about your experience at The Reef 28. It is great readig that you enjoyed the yoga classes with Naicel and we deeply appreciate you highly recommend them to all our guests and visitors. We hope to have the opportunity to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager
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Previous
PRICE RANGE
$96 - $216 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
120
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Frequently Asked Questions about The Reef 28
Which popular attractions are close to The Reef 28?
Nearby attractions include Coralina Daylight Club (0.1 miles), Ambarte (0.2 miles), and Guayaberas Dexorden (0.3 miles).
What are some of the property amenities at The Reef 28?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at The Reef 28?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Reef 28?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at The Reef 28?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to The Reef 28?
Conveniently located restaurants include Rockas Jamaican Kitchen, Señor Frog's Playa del Carmen 5ta Av, and 500 Gramos Grill.
Are there opportunities to exercise at The Reef 28?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Reef 28 have an airport shuttle?
Yes, The Reef 28 offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is The Reef 28 located near the city center?
Yes, it is 0.2 miles away from the center of Playa del Carmen.
Are any cleaning services offered at The Reef 28?
Yes, dry cleaning and laundry service are offered to guests.
Does The Reef 28 offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.