This was such a great stay, can't say enough good things. The hosts/owners go above and beyond to make sure all our needs were met. We needed an iron and board to iron clothes for our wedding, no problem. Needed beach towels for the day, no problem. Let us borrow bikes to use. Place is safe and secure. Free cook to order breakfast in the morning. Such a great value for the price.
Our hosts, Itzel and Serafin, were very welcoming and accommodating. The facility was exceptionally clean and quiet. Far enough away from the hustle and bustle of downtown Playa del Carmen but close enough to pop in and out of wherever you want to go. The service was fantastic with open communication and service with a smile. The property is in a quiet neighborhood with little traffic. We felt safe there and were happy not to worry about our vehicle parked outside as they have cameras looking onto the street from the property. We look forward to staying again and would recommend Casa Gem to anyone.
we had a very pleasant stay at Casa Gem. the hosts were very attentive and super friendly. it's clean and quiet. we felt safe walking/biking around the area. the breakfast was awesome. the shuttle into the heart of town could not be any more convenient. we would love to stay here again. Thank you so much for your hospitality and service!
This place was recomended from a friend of mine, and He was right on , the attention , the cleanliness , the service , hospitality..... Me and my family just got back from our one week vacation in Mexilco, and we already miss Itzel and Serafin, They really have raised the bar , can’ t go any higher. It’s this simple , You could not have better “personal” treatment and hospiality in any hotel in The Riviera Maya Can’t wait to go back ps - All of their tour recommendations were right on , my two daughters , my wife and I , had a blast Casalduc family 👍👍
I found this concept of Bed and Breakfast through trip advisor and I booked there because I liked all the comments. We visited Playa del Carmen to know the theme parks and Casa GEM was the best decision. Excellent service by the managers, breakfast included, the rooms are very comfortable and clean. We travel with two little girls and we will definitely go back to stay at GEM house on our next trip. Thank you Itzel and Serafin for all your attention!
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