About

5.0

Excellent

4,346 reviews

#2 of 354 hotels in Playa del Carmen

Location

4.8

Cleanliness

4.9

Service

4.9

Value

4.4

2023 Travelers' Choice Best of the Best

GreenLeaders Platinum level

The heart of Mexico’s Riviera Maya is home to Banyan Tree Mayakoba, where local traditions and hospitality meet Asian culture. Immersed in a unique tropical landscape of lush mangroves, tranquil waterways, and pristine coastlines, Banyan Tree Mayakoba grants the luxury of connecting with nature.

The resort’s world-class dining and wellness program makes it a true sanctuary for the senses, a place for relaxation, rejuvenation, and romance. A Five-Star Forbes and AAA Five Diamond resort, Banyan Tree Mayakoba is nestled within a private gated community linked by canal waterways, offering complete privacy.

Suggest edits to improve what we show.Improve this listing

Property amenities

Free parking

Free High Speed Internet (WiFi)

Pool

Fitness Center with Gym / Workout Room

Bar / lounge

Beach

Bicycle rental

Babysitting

Valet parking

Wifi

Hot tub

Pool / beach towels

Infinity pool

Pool with view

Outdoor pool

Heated pool

Private pool

Yoga classes

Fitness / spa locker rooms

Fitness classes

Sauna

Restaurant

Breakfast available

Breakfast in the room

Complimentary Instant Coffee

Complimentary tea

Complimentary welcome drink

Outdoor dining area

Special diet menus

Wine / champagne

Swimup bar

Poolside bar

Bicycles available

Canoeing

Golf course

Tennis court

Bicycle tours

Children Activities (Kid / Family Friendly)

Kids club

Kids pool

Airport transportation

Car hire

Taxi service

Business Center with Internet Access

Conference facilities

Banquet room

Meeting rooms

Spa

Couples massage

Facial treatments

Foot massage

Full body massage

Head massage

Massage

Salon

Steam room

Rooftop terrace

24-hour security

Baggage storage

Concierge

Currency exchange

Gift shop

Newspaper

Outdoor furniture

Shops

Sun loungers / beach chairs

Sun terrace

Sun umbrellas

ATM on site

Butler service

Doorperson

Umbrella

24-hour check-in

24-hour front desk

Express check-in / check-out

Private check-in / check-out

Dry cleaning

Laundry service

Ironing service

Room features

Allergy-free room

Blackout curtains

Air conditioning

Additional bathroom

Desk

Coffee / tea maker

Cable / satellite TV

Bath / shower

Soundproof rooms

Bathrobes

Housekeeping

Private balcony

Room service

Safe

Telephone

VIP room facilities

Wardrobe / closet

Bottled water

Clothes rack

Iron

Private bathrooms

Wake-up service / alarm clock

Minibar

Refrigerator

Flatscreen TV

On-demand movies

Complimentary toiletries

Hair dryer

Room types

Ocean view

Pool view

Bridal suite

Non-smoking rooms

Suites

Family rooms

Good to know

HOTEL CLASS

HOTEL STYLE

Luxury

River View

Languages Spoken

English, Spanish

Hotel links

Visit hotel website

Hotel virtual tour

Special Price:35% off room rate

Hotel deals

Location

49Car recommended

Grade: 49 out of 100

30Restaurantswithin 0.75 miles

1Attractionwithin 0.75 miles

Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710 Mexico

Name/address in local language

E-mail hotel

Getting there

Cancun Airport26 miSee all flights

Aerodromo de Playa Del Carmen5 miSee all flights

Rental CarsSee rental cars from $9/day

See all nearby hotels

Nearby restaurants

Tauro

109 reviews

5 minAmerican

Saffron at Banyan Tree Mayakoba

See all nearby restaurants

Nearby attractions

Cenote "el Burrodromo" Mayakoba

14 minCaverns & Caves

See all nearby attractions

4346Reviews217Q+A100Room tips

Reviews

Write a review

Sort by:

Most Recent

Joe P wrote a review Sep 22

1 contribution

+1

The most amazing honeymoon experience!

Ladies and gentlemen, strap in, because we're about to embark on a journey through paradise itself. Imagine this: you arrive at the Banyan Tree Mayakoba, and from the moment you step foot on its hallowed grounds, you're treated like royalty. Yes, it's as good as it sounds. As soon as we pulled up to the hotel entrance, the friendly staff welcomed us with open arms and a smile, addressing us by name. They offered us a refreshing lemonade or margarita, setting the tone for the luxurious experience that awaited us. But that's just the beginning. The so-called "lobby" here is unlike anything I've ever seen. A sprawling canal surrounds a massive, ancient tree, creating a picturesque entrance that makes you feel like you've stumbled upon a secret oasis. We were led down a flight of stairs to a dock, where a small boat awaited us. And so began our journey through the enchanting canals of Mayakoba. Our captain shared tales of the area's history and how this incredible resort came into being. It was like an adventure before the adventure. Arriving at the beach check-in area was a treat in itself. We were handed our drink of choice, and alongside it came freshly made guacamole, a taste of Mexico that set our tastebuds dancing. Check-in was a breeze, and after completing the formalities, we were off to our villa. Oh, that villa. It was like something out of a dream. The moment we stepped inside, our senses were hit with an explosion of delightful scents, ambiance, and soothing music. The large bedroom overlooked a private deck, complete with a plunge pool and a stretch of beach that seemed tailor-made for romantic walks at sunset. The massive bathroom boasted not one but two sinks, a steam shower, and all the amenities one could ever wish for. And in the villa's backyard, a private hot tub and outdoor shower awaited, surrounded by a gorgeous lounge area. It was paradise, plain and simple. We were lucky enough to spend six glorious nights in our beachfront villa, and during our stay, Emmanuel and Eduardo, our concierges, were our guiding stars. They worked day and night, ensuring our every need was met. Sun beds? Set up. Dinner reservations? Made. Transportation, recommendations, you name it – they had it covered. Oscar and Jorge, the fantastic duo at La Copa bar and restaurant, became more than just staff; they became our friends. They seemed to be everywhere on the property, always checking in to make sure we had everything we needed. Their service was not just remarkable; it was heartwarming. And let's talk about the dining options. We had the pleasure of experiencing all the on-site restaurants. Saffron, the Thai restaurant, served up the most divine Thai cuisine I've ever tasted. Tomahawk, the steakhouse, cooked our meat to perfection, crafting a dinner that would make any carnivore swoon. Cello, the Italian gem, transported us to the heart of Tuscany with its menu and ambiance. But one unforgettable night, we embarked on a private boat ride through the canals for a romantic dinner consisting of tapas and drinks, a moment of pure enchantment. And of course, we can't forget La Copa – the Mexican masterpiece. On our last night, we were treated to a Mexican buffet fit for royalty, complete with mariachi bands and a pinata to keep us entertained. It was a night we'll never forget. As we reluctantly bid farewell to this slice of heaven on Earth, we couldn't help but feel overwhelming gratitude to every staff member who made our stay truly unforgettable. Banyan Tree Mayakoba, you've set the bar incredibly high, and we can't wait to return. This, my friends, is what dreams are made of.…

Date of stay: September 2023

Value

Location

Service

Trip type: Traveled as a couple

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Helpful

Share

DomenicaA wrote a review Nov 2022

Ocala, Florida166 contributions88 helpful votes

+1

Hotel's Favorite

Another amazing stay at Banyan Tree Mayakoba

We were excited to return to Banyan Tree Mayakoba for a stay in one of their new rooftop sunset lagoon villas. The photos on their website looked amazing but reality was even better. The clean, modern design of the two-story villa was so inviting and relaxing. The heated pool on the second floor was a real treat but we did not realize that there was also an outdoor jacuzzi and rain fall shower on the first level. We loved all the water elements and could barely tear ourselves away from the villa to explore the resort. We had excellent, attentive service from Andy and Monica who were the butlers assigned to our villa. Both of them checked in on us to see if we needed anything and helped us with dinner reservations, bringing extra coat hangers to our room, arranging in-room dining, and helping us during check out. They were always there for us and always cheerful and welcoming. The resort is stunning and you can spend hours walking, riding bikes, and exploring the extensive grounds. We can’t wait to return next year!…

Date of stay: November 2022Trip type: Traveled as a couple

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

2 Helpful votes

Helpful

Share

Response from Gabriela Monjaraz, Owner at Banyan Tree Mayakoba

Responded Nov 10, 2022

Dear DonemicaA, It was an honor to hosted you and it is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure and I’m extremely proud on the great feedback about the individual staff members that you pointed out, especially to Andy and Monica. We love the idea that you have been able to enjoyed! It is always a great motivation for the team when they see their names mentioned by the guest and it gives them a feeling of pride to have been delivering the service that is expected. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host you once again and give us a chance to pamper you. Kind Regards, Juan Carlos Cardona General Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Fabian D wrote a review Sep 21

1 contribution

it's a great resort and you will love it. Just don't eat at Tomahawk

The hotel is beautiful. The service is perfect. The food is not the best. And when you stay at a five diamonds resort your expectations are hight on food quality. If you need to choose restaurants please don't choose Tomahawk restaurant, the quality is very poor even thought its no cheap. In summary , it's a great resort and you will love it. Just don't eat at Tomahawk

Date of stay: September 2023Trip type: Traveled with family

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Helpful

Share

Gabe C wrote a review Sep 21

Indianapolis, Indiana2 contributions

Incredible 50th Celebration

We just celebrated my wife’s 50th birthday at Banyan Tree and had an amazing experience. From the moment we arrived until our departure, the service was first class. Everyone was so kind and thoughtful. We had breakfast every morning at Oriente and were greeted with smiles and the most attentive waiters. For dinner, we did the Mexican party night which was a buffet with different stations of authentic Mexican and Mayan foods. We also had dinners at Cello, Saffron, Sands and Ixchel boat cruise dinner with Marcos and Jesus who were fantastic. Each dinner was unique and a great experience. We also opted for the Mexican cooking class with Jeovani which was a great experience. We also did the tequila tasting with Samuel which was informative and a lot of fun. We enjoyed walking the nature trail, taking the eco boat tour, lounging at the Reflections pool and the Sands Beach Club. Of course, having our own pool was a unique and fun time. We are so appreciative to all of the people who perform their jobs with kindness and attentiveness that made my wife’s birthday celebration one that we will never forget. …

Date of stay: September 2023

Value

Location

Service

Trip type: Traveled as a couple

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Helpful

Share

Response from Gabriela Monjaraz, Owner at Banyan Tree Mayakoba

Responded 2 days ago

Dear GabeC_12, Congratulations to your wife on her birthday! we appreciate you for celebrating it here with us! Thank you for your stay at Banyan Tree Mayakoba! and thank you for taking the time to share your experience with the TripAdvisor community. It was an honor to hosted you and it is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure. We look forward to welcome you once again and give us a chance to pamper you in our Sanctuary for the Senses! Kind Regards, Juan Carlos Cardona General Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jose C wrote a review Sep 20

2 contributions1 helpful vote

Great Class

The best service I've ever had, and everyone is really kind. Average food, expensive for its quality specially in the restaurants. The villas and the place in general is really pretty, clean and green.

Date of stay: September 2023

Value

Location

Service

Trip type: Traveled with family

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Helpful

Share

Bryan R wrote a review Sep 19

2 contributions

Amazing! Highly recommend

We had such a lovely time at Tomahawk steak house! It was the best steak and chicken (the special) that we’ve ever had. The ambience was wonderful - with birds cawing in the background seated right by the water. The best part was the waiters and staff. Juan Jose and Edson were thoughtful, attentive, and went above and beyond. We were enjoying our baby moon and they magically knew and provided us with invaluable advice and a delicious personalized chocolate cake and mock-tail. We can’t recommend this restaurant enough and are so grateful for the memory we will cherish for a life time.

Date of stay: September 2023

Value

Location

Service

Trip type: Traveled as a couple

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Helpful

Share

Response from Gabriela Monjaraz, Owner at Banyan Tree Mayakoba

Responded 2 days ago

Dear C8761YMbryanr, Thank you for your stay at Banyan Tree Mayakoba! and thank you for taking the time to share your experience with the TripAdvisor community. It was an honor to hosted you and it is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure. We look forward to welcome you once again and give us a chance to pamper you in our Sanctuary for the Senses! Kind Regards, Juan Carlos Cardona General Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

luxuryliker28 wrote a review Sep 19

cheshire212 contributions142 helpful votes

Amazing hotel and resort truly 5*

Stunning hotel room!!! We loved having a pool and hot tub. The air conditioned dining room was so handy for cooling down. Despite us not taking turn down then everyday we were delivered with little treats to our room. Attention to detail was awesome and the room was really clean. House keeping did forget one day re the instruction of no bed dressings and added some fresh rose petals but as it was all so so immaculate I didn’t mind. Staff were so friendly and smily throughout the resort and genuinely warm people. We are at several of the resorts restaurants and they were incredible! This was one of our favourite hotels and resorts :-)

Date of stay: October 2022

Value

Location

Service

Trip type: Traveled as a couple

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Helpful

Share

Culture58860509091 wrote a review Sep 18

1 contribution

Wildly accommodating!

This place was gorgeous and the villas were incredible, but the real star was the staff. We brought our two year old son and everyone went above and beyond to make him feel special on his birthday and to accommodate his allergies.

Date of stay: September 2023

Value

Location

Service

Trip type: Traveled with family

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Helpful

Share

Brett B wrote a review Sep 18

1 contribution

We come back here every year

AC worked extremely well, beds have been redone and are comfortable. Facilities were well maintained and the staff is helpful and attentive to all of your needs. Would recommend to Banyan Tree all of my friends.

Date of stay: September 2023Trip type: Traveled as a couple

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Helpful

Share

Response from Gabriela Monjaraz, Owner at Banyan Tree Mayakoba

Responded 2 days ago

Dear 556brettb, Thank you very much for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending with the TripAdvisor community. We look forward to welcome you soon again at Banyan Tree Mayakoba. Kind Regards, Juan Carlos Cardona General Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Culture12653101939 wrote a review Sep 11

1 contribution3 helpful votes

+1

Super Awesome

During my stay at the Banyan Tree hotel in Mayakoba I experience exceptional customer service and was surrounded by peaceful, caring individuals. Upon arrival, I felt safe with the correspondence through text message from the hotel concierge. The transportation was on time and very helpful in accommodating. When we arrived at the hotel we were able to ride the boat to The Villa. The boat ride was amazing. The whole lobby was amazing. The inside outside concept is just beautiful. And the way that you're able to see natural wildlife and a resort like this is just unlike anywhere else. The room was clean and I was even able to get the jacuzzi in my private pool at the temperature that I desired. My concierge team was great. Sonya and Laura were very lovely and helpful everyday that I was there. I was able to experience the Mayan Haabb dinner the host Pepe and all the Mayan dancers along with the chef. And bartender gave us the best experience ever. Breakfast was great, Make sure you try the Mexican coffee! We ate the Saffron and the dishes were great (bring off wipes and wear pants at night to avoid mosquitoes). We were even able to meet the chef and he was so nice to come and speak with us and he is actually from Phuket and talk to us about his journey and cuisine history. My room was clean, smelled dreamy, and even came with a private beach area. I was able to get a Cocomango and drinks right on the beach in front of my room. This place truly felt like a home away from home. I will be back soon. …

Date of stay: August 2023

Value

Location

Service

Trip type: Traveled with friends

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

2 Helpful votes

Helpful

Share

PreviousNext