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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (3230)
Room & Suite (777)
Videos (4)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 01/26/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Banyan Tree Mayakoba
Updated 01/26/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 296 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
2021 Travelers' Choice Best of the Best
GreenLeaders Platinum level
Banyan Tree Mayakoba is a site of almost mythical beauty. It flawlessly blends elegance and nature, taking the Caribbean lifestyle to an unprecedented new height. A breathtaking getaway for relaxation, rejuvenation, romance and world-class dining, it is also the region's most sustainable five-star resort. With its revitalized culinary concepts, Thai-inspired therapies at the Banyan Tree Spa, 14 event-venues and the Greg Norman signature 18- hole El Camaleon golf course, home to the PGA Tour Mayakoba Classic, the resort raises the bar for premium leisure options and event planning. Perfect for private getaways, family trips and group events, the Banyan Tree Mayakoba offers 120 villas, ranging from romantic Bliss and Serenity Pool Villas to Family Residences and Ocean Front Villas. All include outdoor areas with private pools and terraces. Find a true blend of Asian hospitality with the idyllic passion of Mexico and Five-Star resort services and facilities. East meets West in every subtle detail, from the fragrance of flowers encircling your villa, to the softness of a kimono, fine linens and essential oils on your skin. Here, even world-weary guests discover the eloquence of tranquility.
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Room & Suite (777)777
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Outdoor dining area
Wine / champagne
Swimup bar
Poolside bar
Bicycles available
Canoeing
Golf course
Tennis court
Bicycle tours
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Additional bathroom
Desk
Minibar
Cable / satellite TV
Bath / shower
Housekeeping
Private balcony
Room service
Safe
Telephone
VIP room facilities
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Hair dryer
Show more
Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Romantic
Languages Spoken
English, Spanish
Hotel links
Special Rate:Get Real - Experience it ALL - Save Up to 20%

Location

Full view
36Car recommended
Grade: 36 out of 100
26Restaurantswithin 0.75 miles
0Attractionswithin 0.75 miles
Contact
Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710 Mexico
Name/address in local language
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3453Reviews172Q+A100Room tips
Traveler rating
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Popular mentions
graceycalifornia wrote a review May 12
Redondo Beach, California57 contributions56 helpful votes
I traveled with my family to Banyan Tree from 5/2 to 5/9. I’ve traveled extensively and stayed at some of the most exclusive places. I was initially worried about Covid even though we were fully vaccinated. However, I was pleasantly surprised by the protocol of the hotel and the CDC guidelines they followed to keep everyone safe. Every staff member in the resort was wearing a mask and following social distancing guidelines! The service was impeccable. The staff went above and beyond to cater to our needs and they were genuinely nice. The location of the property and our lagoon/pool villa was also gorgeous. Breakfast was wonderful and the staff was well trained to take care of every desire and palate. The dining experience at the saffron restaurant was divine. All the restaurants set high standards for their food quality and the staff was courteous and had exceptional knowledge of the menu. Although so many people made our stay memorial, I’d like to mention a few "superstars": Chef Sarachi, Arnold at breakfast, Chef Delfino, Osvaldo pool staff, and of course Guillermo at The Shade restaurant for our lunch. Go visit Banyan Tree with loved ones and friends, they will not disappoint. Another shout out to the Hotel Manager, Ingo Brieke. His management style is hands-on and he takes pride in running his hotel. Thank you for taking care of us during our stay. We can't wait to go back.
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Date of stay: May 2021
1 Helpful vote
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Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded 2 days ago
Dear graceycalifornia, Thank you for taking the time to share your experiences with the Trip advisor community. I am very proud of each and every employee, we have a great hotel with luxury facilities and this is all enhanced by the quality of our service and the level of excellence from our staff. I very much enjoyed reading your comments about how much you enjoyed the amenities, food, facilities and services, as well as you felt very secure during this COVID-19 situation. Once again, many thanks for this great review and I hope to see you again soon at Banyan Tree Mayakoba. Kind Regards, Peter Hechler General Manager gm-mayakoba@banyantree.com
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ClaudiaSanchezG wrote a review Feb 2021
Mexico City, Mexico20 contributions6 helpful votes
Hotel's Favorite
It was a real pleasure to stay at Banyan Tree Mayakoba. Service is exceptional and provided with care. Accommodations are very well prepared and enjoyable. If you are planning a relaxing trip don’t miss this place.
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Date of stay: January 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded Feb 4, 2021
Dear ClaudiaSanchezG, Thank you very much for your posting on Tripadvisor. It was an honor to host your holiday and it is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure. Thank you for recommending us with all Trip Advisor followers. We look forward to welcome you soon in our Sanctuary for the Senses! Kind Regards, Peter Hechler General Manager gm-mayakoba@banyantree.com
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Tonio06250 wrote a review May 11
Cannes, France5 contributions1 helpful vote
I had a wonderful week at the Banyan Tree Mayakoba, it is such a special place and everything was perfect. My villa was so spacious, conformable and the privacy is just perfect! The staff all around the hotel is so friendly and helpful, responding to all your needs during your stay. I highly recommend to go to Sands the new bechclub for lunch, food is so fresh and delicious, and try Saffron for dinner - amazing Thai food, one of the best I've ever had, I was not expecting it! Finally I highly recommend the full spa experience: Rainforest experience followed by a treatment - the ultimate relaxing experience!! Hope to be back very soon to this special place!
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Date of stay: May 2021
Value
Service
Sleep Quality
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Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded 3 days ago
Dear Tonio06250, Thank you for your honest and detailed review of your recent stay; I truly appreciate the time taken to share your experiences. In It is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We are dedicated and committed to ensure each of our valued guests are fully satisfied, going above and beyond all expectations. Your comments are motivating as there is nothing more satisfying that to receive the praise of our valued guests. Once again, many thanks for this great review and I hope to see you again soon at Banyan Tree Mayakoba. Kind Regards, Peter Hechler General Manager gm-mayakoba@banyantree.com
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Brian M wrote a review May 5
4 contributions
I have stayed at some 5 star resorts however this place is on another level. Carlos and Andy was our personal concierge and they were incredible.They would find us at breakfast every morning and ask how they could help or what reservations they could make for us. Ingo, the resort manager was awesome as well. He made sure we were completely satisfied with our accommodations. Every employee on the property is warm, friendly and treats you like royalty. Also Daniel at the Sands Beach Club was awesome. Every single morning he had a spot set up for us with towels waters and was on top of our every need. The restaurants on the property are out of this world. It is impossible to have a bad meal here. BanyanTree Mayakoba will be our regular spot from now on. Excellence in every area!
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Date of stay: April 2021Trip type: Traveled as a couple
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Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded 3 days ago
Dear brianmC9752BF, Thank you for your honest and detailed review of your recent stay; I truly appreciate the time taken to share your experiences. In It is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We are dedicated and committed to ensure each of our valued guests are fully satisfied, going above and beyond all expectations. Your comments are motivating as there is nothing more satisfying that to receive the praise of our valued guests. Thank you for recommending us with all Trip Advisor followers. We look forward to welcome you soon in our Sanctuary for the Senses! Kind Regards, Peter Hechler General Manager gm-mayakoba@banyantree.com
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Annali Steenkamp wrote a review May 4
2 contributions
This hotel is absolutely amazing. Everything from room service, food, restaurants, cleanliness, staff, you name it all is a 5/5. One can not ask for anything better or more. The people was just so happy to make our stay as comfortable and enjoyable as possible. Thank you to all the staff! The beach front was just as amazing. Clean beach with plenty of free towels, umbrellas, water (in glass bottles) and comfortable sun beds. The waiters was amazing as well and just so happy to help and make us enjoy careless days at the beach. We specifically enjoyed Carlos Gomez. He never sat down for one second and was at our service with the blink of an eye - just amazing and happy to serve. WOW! Although expensive, it was worth every dollar paid and more! If you want to spoil yourself and be spoiled, visit Banyan Tree Mayakoba, it will be one of the best beach vacations you can ever hope for!
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Date of stay: April 2021
Value
Rooms
Service
Room Tip: We stayed in a lake view room which was gorgeous. The beach view rooms were almost double the...
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Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded 3 days ago
Dear Annaliwes, Thank you very much for your posting on Tripadvisor. It was an honor to host your holiday and it is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness of Carlos Gomez. We do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure. Thank you for recommending us with all Trip Advisor followers. We look forward to welcome you soon in our Sanctuary for the Senses! Kind Regards, Peter Hechler General Manager gm-mayakoba@banyantree.com
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PRICE RANGE
$514 - $1,466 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
banyan tree mayakoba hotel playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
161
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Frequently Asked Questions about Banyan Tree Mayakoba
What are some of the property amenities at Banyan Tree Mayakoba?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Banyan Tree Mayakoba?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Banyan Tree Mayakoba?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Banyan Tree Mayakoba?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Banyan Tree Mayakoba?
Conveniently located restaurants include El Puerto, Saffron, and Piaf Restaurant.
Are there opportunities to exercise at Banyan Tree Mayakoba?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Banyan Tree Mayakoba have an airport shuttle?
Yes, Banyan Tree Mayakoba offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Banyan Tree Mayakoba?
Yes, dry cleaning and laundry service are offered to guests.
Does Banyan Tree Mayakoba offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Banyan Tree Mayakoba?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Banyan Tree Mayakoba?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (5.5 miles).