Magical is an understatement! I have traveled all over the world and stayed in many beautiful resorts. This is by far one of the most incredible spots I have ever experienced. The rooms are like renting luxurious full homes within a resort, breathtaking. The resort is like something out of a Zen garden, so incredibly relaxing and beautiful. The beach and pool make your feel as though you are in tropical paradise. The spa is the best I have ever been to, services the same. The overall service at the resort is outstanding, the food and beverages even more so. All I can say is GO and GO NOW! We will be back again and again.
It was a real pleasure to stay at Banyan Tree Mayakoba. Service is exceptional and provided with care. Accommodations are very well prepared and enjoyable. If you are planning a relaxing trip don’t miss this place.
This is hands down one of the best hotels we've stayed at. The premises are just amazing - a whole land of mangroves, jungle and beach with luxurious rooms on top or next to the lagoon and a huge gold course. The rooms are just amazing, so much that one day we chose to stay at the room for most of the day enjoying our own private pool, jacuzzi and comfort. Furthermore, the staff is incredibly friendly in a genuine way. The details were the cherry in the cake, it was our anniversary and they went above and beyond to make our stay extra special with romantic bathtubs, flowers in bed and incredible dinner reservations. The food is excellent as well! It is obviously a very (veeeery) expensive hotel - but the wonderful experience was worth every penny. We can't wait to go back again!
Our vacation was wonderful. The Banyan Tree clearly prides itself on service which was superb. We had a service representative who addressed every question and need/desire promptly. Her name is Andy and works primarily at the Beach Club area. She was incredible. We had a 2 bedroom Harmony Villa. The room(s) were beautiful, totally private and secluded. Each unit has a large private pool and hot tub and a living room area. We were fortunate to meet the general manager Juan Carlos and the front office manager Jorge. Both were very friendly and took time to not just talk to us but to do whatever they could to improve our stay. The golf course ( I do not golf) was so beautiful and well maintained. I ran the cart path and the nature trails early in the morning. I will miss that. Along the runs I would see maintenance people on bikes with leaf blowers clearing the paths to make them clean. The Spa was beautifully located with separate treatment buildings in a tranquil setting. The Spa services were excellent. The rainforest experience is unique. The massage I had from Nia was among the best I have ever had anywhere. The boat rides to our unit through nature were a joy. Dinner on the Tomahawk and Saffron patios were special with the sounds of wildlife in the trees around us. The Haab dinner was great - a show of the Mayan tradition but fun, with good food and more than enough to drink. Henry was the host and he was delightful. What stands out is that the people, all of whom were super friendly, care about making your stay a happy one. We tend to always go to new places but I would truly consider a return trip as it was easy to get to, relaxing, private and friendly. It is not inexpensive but in this day and age you tend to get what you pay for.…
this place is amazing, thinking about selling my home and moving here permanently. Just need to figure out what to do with the kids... The villa reminds me of honeymooning in Bali. I am plugging into the wifi now to do my work, sip my espresso, all in the office/living room building adjacent to the villa so that my wife can sleep without disturbance. They thought of everything
Had a amazing experience with Banyan Tree. From the moment of check-in to checking out, each and every staff of the property was helpful and courteous. To name a few, had pleasant check-in experience with Laura, Jose Maria helped us with our Luggage and Laura helped us settling in the Villa explaining all the amenities. Don't remember names of all the people who helped us during our stay but everyone helped us a lot., The Villas were privacy at their best, with a own pool and Jacuzzi. Would recommend staying at BanyanTree once in your life to experience the luxury.
My wife and I love to travel and have just begun to get out and travel again after COVID. My wife and I usually travel to all-inclusive higher end properties in Cabo San Lucas. There is no comparison to the level of service, the cleanliness and the pride the staff takes in their work at Banyan Vines. There are a few names I'd like to call out that made the experience extra special. In the bar on the main floor, Xiamara ran a tight ship. She promptly addresses every customer and spends time with them to ensure they get the right drink. We asked for something different and she delivered! She really stood out with her customer service and attention to detail. Raul at the poolside bar became a friend to my wife and I. He made us the yummiest Mezcal drink and we chatted about the animals in the region. He made sure we were comfortable and had everything we needed and really made our visits after our brunch perfect. Finally Marco at brunch. Marco made sure we got the food we needed and got us anything we asked for. He even helped with soothing bug bites with ice. It comes through in his encounters with hotel clients that he takes pride in his work! These 3 people stood out but the entire staff always had a smile on their faces and went out of their way to ensure we had what we needed. On one occasion, there was a chain saw going close to our room. We were relaxing in out amazing villa and I called to see if anything could be done... within minutes I was delighted that it just stopped after I called to inquire about the noise. That is one small example of the staff making each and every person feel special. One last thing is do listen about the Raccoon warnings - they will walk in your room open cabinets and take your M&Ms! just follow the warnings and you'll be fine... and final advice - use OFF bug spray!…
Wow. I have traveled the world and been in many beautiful hotel, but this hotel is special. First the scenery, then the range of food and lastly the villas, amazing. Thank you to the Banyan Tree team here for bringing it to the next level.
Incredible, beautiful, amazing, unique hotel ! The service is impeccable, the food couldn’t be better, rooms are one of the most amazing I have been. Do not doubt of visiting Banyan Tree Mayakoba ! Can’t wait to be back
We just had our company outing (President Club) trip at the property. The service was absolutely amazing. You can't stub your toe on the property without someone showing up instantly with a box of bandages. Very friendly people. The food was pretty good, and the place is absolutely beautiful. I would avoid going during the more hot / humid months (which is also the time of yr for less algae). The rooms were VERY nice! At one point, I lost my brand new $1400 phone and a good bit of money in a bag. Their staff found it, secured it, and brought it back. I thought it was gone for sure. I feel like it is a very safe and honest place with trustworthy people. We very much enjoyed running into our favorite staff throughout the week. In fact, I even invited one to come and visit us in the states if he comes out to visit. Overall, I would highly recommend. One of the best resorts I have ever been. The place is very nice, but the staff is what really made it an over the top experience.…
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