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Banyan Tree Mayakoba

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GreenLeadersPlatinum level
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1,689 Reviews from our TripAdvisor Community

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Showing 1,442: English reviews
Greenville, South Carolina
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

We traveled as a couple and stayed here for 5 nights in May. I struggled with what to rate this property as we had some really good, some bad, and some just plain avoidable experiences. On some occasions the staff fell short of our expectations and in some unexpected ways they were very thoughtful. I would give 3 1/2 stars... More 

Helpful?
Thank greenville_girl
Los Angeles
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed yesterday NEW

We took a chance on going during early September, rainy season, and we got lucky that in only rained in the late evenings. We originally planned on just utilizing the pool in your suite, but ended up golfing and kayaking! We had booked the Serenity Pool Villa and was upgraded to the Spa Pool Villa which included a steam shower... More 

Helpful?
Thank tbonezz1
Ingolstadt, Germany
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

When we booked the hotel we were completely excited, because of the location, the accomodations. The villas are big, no doubt, everything was ordinary. The service was excellent, just kind of disappointed. Good was the location, where you can go to all attractions nearby. Beach was also ok, food was very expensive.

Helpful?
Thank fedmadcl
Atlanta
1 review
4 of 5 stars Reviewed 4 days ago NEW

Pily was very nice, helpful and thoughtful. Excellent resort and facilities. Friendly and resourceful staff. I would definitely return. Food was very good. Spa was excefllent - thanks to Lizseth. The Thai restaurant was delicious. Oriente was very good too. Could be better lit at night though.

Review collected in partnership with Banyan Tree

Helpful?
Thank P5889NZbryanm
Daphne
1 review
5 of 5 stars Reviewed 5 days ago NEW

From the moment you check in, to arriving at your private Villa, you feel a sense of the exotic region you are in. Customer service and pleasant attitudes from ALL employees is at the forefront and an emphasis on peace and tranquility make this a fantastic place!

Review collected in partnership with Banyan Tree

Helpful?
Thank Matt Y
Houston, Texas
Level Contributor
8 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

My wife and I were blown away by this place. The room was very spacious and the staff here is five star all the way. Greeted in the open air lobby with champagne. The complimentary breakfast was one of the best we've had while in vacation. Limo golf carts to take you to the beach. Your own bicycles to stroll... More 

Helpful?
Thank David C
A TripAdvisor Member
1 of 5 stars Reviewed 1 week ago NEW via mobile

My friends and I booked 2 villas here to celebrate our 40th birthday year. The trip started out beautifully -- first 24 hours--but quickly took a turn for the worse when one friend suffered a very serious bike accident riding from the beach to the villa on Saturday afternoon. The bikes provided by the resort were not in good condition.... More 

Helpful?
Thank A TripAdvisor Member
GM_Peter_Hechler, Gerente at Banyan Tree Mayakoba, responded to this review

To the TripAdvisor community: Unfortunately our hotel is the target of a malicious campaign to discredit and hurt our reputation. We are disappointed and saddened to see several reviews from the party of eight guests that stayed together in two villas during the month of January 2016. Banyan Tree Mayakoba acted responsibly and diligently during this regretful accident. Thankfully we... More 

Mcdonough
1 review
5 of 5 stars Reviewed 1 week ago

This was by far one of the most luxurious resorts I have stayed at. My room had its own pool & hot tub and was very quiet & private. Your own piece of serenity. Have recommended to all my friends when they are planning their next special vacation.

Review collected in partnership with Banyan Tree

Helpful?
Thank Jackie M
Los Angeles, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 1 week ago

This is a very pretty property with a lovely beach. The villas are very nice and were perfect for a group of friends celebrating our 40th birthday. Unfortunately, the bikes don't work well and the resort doesn't offer bike helmets, which led to a very serious accident during my stay. My friend and I were riding back from the beach... More 

Helpful?
7 Thank 323melissa77
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed at the banyan tree for our honeymoon, the service we received was absolutely fantastic nothing was ever too much trouble. From the moment we woke up and had breakfast arturo with his infectious smile, greeted us most mornings and ensured everything we could possibly want was catered for. We ordered the in villa BBQ which is a must... More 

Helpful?
2 Thank Mcmath8
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Spa
  • Bar/Lounge
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Banyan Tree Mayakoba is a site of almost mythical beauty. It flawlessly blends elegance and nature, taking the Caribbean lifestyle to an unprecedented new height. A breathtaking getaway for relaxation, rejuvenation, romance and world-class dining, it is also the region's most sustainable five-star resort. With its revitalized culinary concepts, Thai-inspired therapies at the Banyan Tree Spa, 14 event-venues and the Greg Norman signature 18- hole El Camaleon golf course, home to the PGA Tour Mayakoba Classic, the resort raises the bar for premium leisure options and event planning. Perfect for private getaways, family trips and group events, the Banyan Tree Mayakoba offers 118 villas, ranging from romantic Bliss and Serenity Pool Villas to Family Residences and Ocean Front Villas. All include outdoor areas with private pools and terraces. Inspired by the interior courtyards of houses in the Far East, each villa is discreetly built to blend with the landscape, integrating the interiors and their idyllic surroundings. East meets West in every subtle detail, from the fragrance of flowers encircling your villa, to the softness of a kimono, fine linens and essential oils on your skin. Here, even world-weary guests discover the eloquence of tranquility. ... more   less 

Additional Information about Banyan Tree Mayakoba

Address: Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $527 - $1,670 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Banyan Tree Mayakoba 5*
Number of rooms: 118
Reservation Options:
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Also Known As:
Banyan Tree Mayakoba Hotel Playa Del Carmen
Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#4 Luxury Hotel in Playa del Carmen
#4 On the Beach Hotel in Playa del Carmen
#4 Spa Hotel in Playa del Carmen
#7 Business Hotel in Playa del Carmen
#8 Romantic Hotel in Playa del Carmen
#16 Family Hotel in Playa del Carmen
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