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Banyan Tree Mayakoba

Travelers' Choice award winner
GreenLeadersPlatinum level
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Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710, Mexico
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$559 (USD)
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1,592 Reviews from our TripAdvisor Community

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Showing 1,372: English reviews
Charlotte, North Carolina
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Loved the villas, the food and the pools. I liked the fact that each villa is assigned bicycles so that you can get around the resort. They also have golf carts that will pick you up/drop you off anywhere in the resort for no charge. When we checked in we were not given a tour of the resort, they just... More 

Helpful?
1 Thank Toni B
GM_Peter_Hechler, General Manager at Banyan Tree Mayakoba, responded to this review

Dear guest, Thank you for your honest and detailed review of your recent stay; I truly appreciate the time taken to share your experiences. Please accept my apologies and I can assure you that your experiences are not the norm or in line with our service standards. I will be sure to take the necessary action. As always, we truly... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

When we booked this hotel, we did extensive searching to find the perfect place for our vacation. We definitely found it with the Banyan Tree Mayakoba! From the moment we arrived we were greeted and escorted to a very beautiful lobby, given a local drink (Green Juice), cold hand towel to freshen up, and then taken via golf cart to... More 

Helpful?
1 Thank Scott S
GM_Peter_Hechler, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Scott, Many thanks for your review. I'm happy to hear that you and your wife had a wonderful vacation. Thank you for recommending us with all Trip Advisor followers. On behalf of the entire staff, we would like to thank you for choosing Banyan Tree Mayakoba and we look forward to your next visit. Kind Regards Peter Hechler General... More 

Atlanta, Georgia
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

There are 3 hotels in the this group (Banyan Tree, Rosewood and The Fairmont) and they share the same entrance which then branches off to the different hotels. The golf course on the grounds is a PGA destination. The hotel entrance to the Banyan Tree is gorgeous and open with water being a focal point. Each villa comes with 1... More 

Helpful?
1 Thank Ilawie
GM_Peter_Hechler, General Manager at Banyan Tree Mayakoba, responded to this review

Dear guest, Many thanks to you for your review detailing your experiences from your recent stay at Banyan Tree Mayakoba. I am happy to know that we provided you with our uniquely blend of Asian gentility and warm Mexican service. We'll extend your compliments to our staff. A big thanks to Doreen from Best at Travel for recommending us to... More 

New York City, New York
Level Contributor
47 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 275 helpful votes
5 of 5 stars Reviewed 1 week ago

Zen Luxury! We returned after a six year hiatus, time flies when your having fun. The Banyan Tree hasn't missed a beat. Our spa villa, the staff/service, the cuisine, and the grounds make it the place to be in Mayakoba. Although at almost full capacity, you have the sense you're the only visitors. The vast resort spread's out the joy... More 

Helpful?
Thank vinceonthemove
GM_Peter_Hechler, General Manager at Banyan Tree Mayakoba, responded to this review

Dear guest, Thank you for your detailed review, I thoroughly enjoy reading your feedback. Great food, perfect location and superior service are just a little of what we offer at our Sanctuary for the Senses. Again, thank you for choosing Banyan Tree Mayakoba for this vacation and we hope to share many more in the future. Kind Regards, Peter Hechler... More 

Miami, Florida
Level Contributor
64 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 1 week ago

I like to travel with comfort, so sometimes my husband treats me to getaways to luxury destinations. We went to Banyan Tree Mayakoba for a mini honeymoon in 2012 and we have been wanting to return there since then. So we went again for memorial weekend this year. We had such a marvelous time we decided we're gonna turn it... More 

Helpful?
Thank Vizzi
GM_Peter_Hechler, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Vizzi, Many thanks for your review, I'm very happy to hear that you enjoyed your stay with us and was part of your special celebration. We have a great hotel with luxury facilities and this is all enhanced by the quality of our service and the level of excellence from our staff. The Banyan Tree family look forward to... More 

Chicago, Illinois
1 review
4 of 5 stars Reviewed 1 week ago

The staff is attentive and courteous. The villas are nice and secluded. When we arrived there was a nice present left for us by the hotel manager. Restaurants and bars are a bit pricey, but the food is delicious. If you have the opportunity to meet and do the Mexican cooking class with Chef Alice, she is amazing, knowledgeable, and... More 

Review collected in partnership with Banyan Tree

Helpful?
Thank Kristen W
GM_Peter_Hechler, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Kristen, Many thanks for your review of your stay at Banyan Tree Mayakoba, your comments will be shared with our employees, especially with Alice. It is very special when a member of our staff is recognized for their efforts and I will ensure that this will not go unnoticed. Thank you again for your feedback and we look forward... More 

Hollywood, Florida
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Guys, every year for my wife's birthday we stay at luxury resorts. We have stayed in many many amazing places such as Sandals in Jamaica, The One & Only in the Bahamas and Aqualina in South Florida. I must say that after staying at countless top of the line resorts I haven't been surprised in quite a while. The Banyan... More 

Helpful?
Thank Max S
GM_Peter_Hechler, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Max, Thank you for your wonderful review, I very much enjoyed reading about your experiences. We feel very privileged each time we are chosen to host such a special occasion in our guests lives and we do our utmost to ensure that we create exactly what they envision for their celebration. It was an honor to host you and... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Absolutely amazing resort with spectacular architecture and very tranquil atmosphere,service was the best,their restaurants are simply wonderful and very romantic the view has 10* That's the resort for the people that are searching exclusivity and very tranquil vacation... Rooms are very spacious and bathroom is huge with amazing art designs everything was always very clean.. I can definitely recommend this... More 

Helpful?
Thank Cbeta7
GM_Peter_Hechler, General Manager at Banyan Tree Mayakoba, responded to this review

Dear guest, Thank you for taking the time to share your experiences and thank you for recommending us with all Trip Advisor followers. We look forward to welcome you soon! Kind Regards, Peter Hechler General Manager gm-mayakoba@banyantree.com More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Can't say enough good things about Banyan Tree Mayakoba!! From the second we arrived we were completely relaxed and taken care of by the amazing staff. Laura was extremely helpful in getting us a taste of the juice of the day- a handmade bracelet made of flowers and seeds, and checked in ready to enjoy the property. We were given... More 

Helpful?
1 Thank MDfamilytrips
GM_Peter_Hechler, General Manager at Banyan Tree Mayakoba, responded to this review

Dear guest, Thank you for your wonderful feedback! It was an honor to host your holiday. I'm very happy to hear that you enjoyed Banyan Tree Mayakoba. On behalf of the entire staff, we would like to thank you for choosing our Sanctuary for the Senses and we look forward to your next visit. Kind Regards, Peter Hechler General Manager... More 

Madrid
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I really enjoyed the villa, restaurants and massage services. It was great to spend those days at the hotel! It is ideal for couples, is a paradise, care staff is great and the tremendous facilities! A good place to rest!

Review collected in partnership with Banyan Tree

Helpful?
Thank sergio715
GM_Peter_Hechler, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Sergio, Thank you for sharing your experiences; it was pleasure to read your review and we look forward to you next visit. Kind Regards, Peter Hechler General Manager gm-mayakoba@banyantree.com More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Spa
  • Bar/Lounge
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Banyan Tree Mayakoba is a site of almost mythical beauty. It flawlessly blends elegance and nature, taking the Caribbean lifestyle to an unprecedented new height. A breathtaking getaway for relaxation, rejuvenation, romance and world-class dining, it is also the region's most sustainable five-star resort. With its revitalized culinary concepts, Thai-inspired therapies at the Banyan Tree Spa, 14 event-venues and the Greg Norman signature 18- hole El Camaleon golf course, home to the PGA Tour Mayakoba Classic, the resort raises the bar for premium leisure options and event planning. Perfect for private getaways, family trips and group events, the Banyan Tree Mayakoba offers 118 villas, ranging from romantic Bliss and Serenity Pool Villas to Family Residences and Ocean Front Villas. All include outdoor areas with private pools and terraces. Inspired by the interior courtyards of houses in the Far East, each villa is discreetly built to blend with the landscape, integrating the interiors and their idyllic surroundings. East meets West in every subtle detail, from the fragrance of flowers encircling your villa, to the softness of a kimono, fine linens and essential oils on your skin. Here, even world-weary guests discover the eloquence of tranquility. ... more   less 

Additional Information about Banyan Tree Mayakoba

Address: Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $515 - $1,219 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Banyan Tree Mayakoba 5*
Number of rooms: 118
Reservation Options:
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Also Known As:
Banyan Tree Mayakoba Hotel Playa Del Carmen
Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#3 Spa Hotel in Playa del Carmen
#4 On the Beach Hotel in Playa del Carmen
#4 Luxury Hotel in Playa del Carmen
#7 Business Hotel in Playa del Carmen
#8 Romantic Hotel in Playa del Carmen
#16 Family Hotel in Playa del Carmen
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