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Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710 Mexico
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Traveler (3724)
Room & Suite (884)
Videos (4)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 06/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Banyan Tree Mayakoba
Updated 06/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 324 in Playa del Carmen
Location
4.8
Cleanliness
4.9
Service
4.9
Value
4.4
2022 Travelers' Choice Best of the Best
GreenLeaders Platinum level
Banyan Tree Mayakoba is a site of almost mythical beauty. It flawlessly blends elegance and nature, taking the Caribbean lifestyle to an unprecedented new height. A breathtaking getaway for relaxation, rejuvenation, romance and world-class dining, it is also the region's most sustainable five-star resort. With its revitalized culinary concepts, Thai-inspired therapies at the Banyan Tree Spa, 14 event-venues and the Greg Norman signature 18- hole El Camaleon golf course, home to the PGA Tour Mayakoba Classic, the resort raises the bar for premium leisure options and event planning. Perfect for private getaways, family trips and group events, the Banyan Tree Mayakoba offers 120 villas, ranging from romantic Bliss and Serenity Pool Villas to Family Residences and Ocean Front Villas. All include outdoor areas with private pools and terraces. Find a true blend of Asian hospitality with the idyllic passion of Mexico and Five-Star resort services and facilities. East meets West in every subtle detail, from the fragrance of flowers encircling your villa, to the softness of a kimono, fine linens and essential oils on your skin. Here, even world-weary guests discover the eloquence of tranquility.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Outdoor dining area
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Bicycles available
Canoeing
Golf course
Tennis court
Bicycle tours
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Bath / shower
Soundproof rooms
Bathrobes
Housekeeping
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Charming
Languages Spoken
English, Spanish
Hotel links
Special Rate:Special rate available

Location

Full view
36Car recommended
Grade: 36 out of 100
25Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
Contact
Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Cancun Airport26 miSee all flights
Aerodromo de Playa Del Carmen5 miSee all flights
See all nearby hotels
3802Reviews194Q+A100Room tips
Traveler rating
  • 3,358
  • 301
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  • 29
  • 14
Time of year
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Popular mentions
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Most Recent
Jennifer W wrote a review Today
Scituate, Massachusetts23 contributions16 helpful votes
Magical is an understatement! I have traveled all over the world and stayed in many beautiful resorts. This is by far one of the most incredible spots I have ever experienced. The rooms are like renting luxurious full homes within a resort, breathtaking. The resort is like something out of a Zen garden, so incredibly relaxing and beautiful. The beach and pool make your feel as though you are in tropical paradise. The spa is the best I have ever been to, services the same. The overall service at the resort is outstanding, the food and beverages even more so. All I can say is GO and GO NOW! We will be back again and again.
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Date of stay: May 2022
Value
Service
Sleep Quality
Room Tip: Cannot go wrong, they are all AMAZING!
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ClaudiaSanchezG wrote a review Feb 2021
Mexico City, Mexico20 contributions6 helpful votes
Hotel's Favorite
It was a real pleasure to stay at Banyan Tree Mayakoba. Service is exceptional and provided with care. Accommodations are very well prepared and enjoyable. If you are planning a relaxing trip don’t miss this place.
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Date of stay: January 2021Trip type: Traveled
1 Helpful vote
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Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded Feb 4, 2021
Dear ClaudiaSanchezG, Thank you very much for your posting on Tripadvisor. It was an honor to host your holiday and it is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure. Thank you for recommending us with all Trip Advisor followers. We look forward to welcome you soon in our Sanctuary for the Senses! Kind Regards, Peter Hechler General Manager gm-mayakoba@banyantree.com
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Viviana MP wrote a review Yesterday
1 contribution
This is hands down one of the best hotels we've stayed at. The premises are just amazing - a whole land of mangroves, jungle and beach with luxurious rooms on top or next to the lagoon and a huge gold course. The rooms are just amazing, so much that one day we chose to stay at the room for most of the day enjoying our own private pool, jacuzzi and comfort. Furthermore, the staff is incredibly friendly in a genuine way. The details were the cherry in the cake, it was our anniversary and they went above and beyond to make our stay extra special with romantic bathtubs, flowers in bed and incredible dinner reservations. The food is excellent as well! It is obviously a very (veeeery) expensive hotel - but the wonderful experience was worth every penny. We can't wait to go back again!
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Date of stay: May 2022
Value
Rooms
Service
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Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded yesterday
Dear VivMP, Thank you for your honest and detailed review of your recent Anniversary celebration with us; I truly appreciate the time taken to share your experiences. In It is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We are dedicated and committed to ensure each of our valued guests are fully satisfied, going above and beyond all expectations. Your comments are motivating as there is nothing more satisfying that to receive the praise of our valued guests. Once again, many thanks for this great review and I hope to see you again soon at Banyan Tree Mayakoba. Kind Regards, Juan Carlos Cardona General Manager gm-mayakoba@banyantree.com
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Jim L wrote a review May 14
South Miami, Florida22 contributions28 helpful votes
+1
Our vacation was wonderful. The Banyan Tree clearly prides itself on service which was superb. We had a service representative who addressed every question and need/desire promptly. Her name is Andy and works primarily at the Beach Club area. She was incredible. We had a 2 bedroom Harmony Villa. The room(s) were beautiful, totally private and secluded. Each unit has a large private pool and hot tub and a living room area. We were fortunate to meet the general manager Juan Carlos and the front office manager Jorge. Both were very friendly and took time to not just talk to us but to do whatever they could to improve our stay. The golf course ( I do not golf) was so beautiful and well maintained. I ran the cart path and the nature trails early in the morning. I will miss that. Along the runs I would see maintenance people on bikes with leaf blowers clearing the paths to make them clean. The Spa was beautifully located with separate treatment buildings in a tranquil setting. The Spa services were excellent. The rainforest experience is unique. The massage I had from Nia was among the best I have ever had anywhere. The boat rides to our unit through nature were a joy. Dinner on the Tomahawk and Saffron patios were special with the sounds of wildlife in the trees around us. The Haab dinner was great - a show of the Mayan tradition but fun, with good food and more than enough to drink. Henry was the host and he was delightful. What stands out is that the people, all of whom were super friendly, care about making your stay a happy one. We tend to always go to new places but I would truly consider a return trip as it was easy to get to, relaxing, private and friendly. It is not inexpensive but in this day and age you tend to get what you pay for.
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Date of stay: May 2022
Value
Cleanliness
Service
Room Tip: All units seemed to be private but the units at the Beach seemed to have more space
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1 Helpful vote
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Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded yesterday
Daer jamesIL8947JT, Thank you for your honest and detailed review of your recent stay; I truly appreciate the time taken to share your experiences. In It is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We are dedicated and committed to ensure each of our valued guests are fully satisfied, going above and beyond all expectations. Your comments are motivating as there is nothing more satisfying that to receive the praise of our valued guests, I’m extremely proud on the great feedback about the individual staff members that you pointed out. As well was very nice to read about your lovely experiences around the golf course, spa, rainforest, boat rides, etc. Thank you for recommending us with all Trip Advisor followers. We look forward to welcome you soon in our Sanctuary for the Senses! Kind Regards, Juan Carlos Cardona General Manager gm-mayakoba@banyantree.com
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Adam M wrote a review May 13
Shenzhen, China32 contributions59 helpful votes
this place is amazing, thinking about selling my home and moving here permanently. Just need to figure out what to do with the kids... The villa reminds me of honeymooning in Bali. I am plugging into the wifi now to do my work, sip my espresso, all in the office/living room building adjacent to the villa so that my wife can sleep without disturbance. They thought of everything
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Date of stay: May 2022
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded 4 days ago
Dear Adam M, Thank you very much for your posting on Tripadvisor. It was an honor to host your holiday and it is indeed a pleasure to receive such a nice review highlighting our, facilities, services, amenities and kindness. We do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure. Thank you for recommending us with all Trip Advisor followers. We look forward to welcome you soon in our Sanctuary for the Senses! Kind Regards, Juan Carlos Cardona General Manager gm-mayakoba@banyantree.com
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Syed K wrote a review May 9
Laurel, Maryland2 contributions2 helpful votes
Had a amazing experience with Banyan Tree. From the moment of check-in to checking out, each and every staff of the property was helpful and courteous. To name a few, had pleasant check-in experience with Laura, Jose Maria helped us with our Luggage and Laura helped us settling in the Villa explaining all the amenities. Don't remember names of all the people who helped us during our stay but everyone helped us a lot., The Villas were privacy at their best, with a own pool and Jacuzzi. Would recommend staying at BanyanTree once in your life to experience the luxury.
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Date of stay: May 2022
Rooms
Location
Service
1 Helpful vote
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Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded 6 days ago
Dear 981swedk, Thank you for your honest and detailed review of your recent stay; I truly appreciate the time taken to share your experiences. In It is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We are dedicated and committed to ensure each of our valued guests are fully satisfied, going above and beyond all expectations. Your comments are motivating as there is nothing more satisfying that to receive the praise of our valued guests. Thank you for recommending us with all Trip Advisor followers. We look forward to welcome you soon in our Sanctuary for the Senses! Kind Regards, Juan Carlos Cardona General Manager gm-mayakoba@banyantree.com
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Mark M wrote a review May 9
Rome, Italy46 contributions8 helpful votes
My wife and I love to travel and have just begun to get out and travel again after COVID. My wife and I usually travel to all-inclusive higher end properties in Cabo San Lucas. There is no comparison to the level of service, the cleanliness and the pride the staff takes in their work at Banyan Vines. There are a few names I'd like to call out that made the experience extra special. In the bar on the main floor, Xiamara ran a tight ship. She promptly addresses every customer and spends time with them to ensure they get the right drink. We asked for something different and she delivered! She really stood out with her customer service and attention to detail. Raul at the poolside bar became a friend to my wife and I. He made us the yummiest Mezcal drink and we chatted about the animals in the region. He made sure we were comfortable and had everything we needed and really made our visits after our brunch perfect. Finally Marco at brunch. Marco made sure we got the food we needed and got us anything we asked for. He even helped with soothing bug bites with ice. It comes through in his encounters with hotel clients that he takes pride in his work! These 3 people stood out but the entire staff always had a smile on their faces and went out of their way to ensure we had what we needed. On one occasion, there was a chain saw going close to our room. We were relaxing in out amazing villa and I called to see if anything could be done... within minutes I was delighted that it just stopped after I called to inquire about the noise. That is one small example of the staff making each and every person feel special. One last thing is do listen about the Raccoon warnings - they will walk in your room open cabinets and take your M&Ms! just follow the warnings and you'll be fine... and final advice - use OFF bug spray!
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Date of stay: May 2022
Value
Rooms
Service
Trip type: Traveled
Room Tip: Ours was 210 and had a separate room for dining and lots of space for 2, there was a private pool...
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1 Helpful vote
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Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded 6 days ago
Dear D4910XZmarkm, Thank you for your honest and detailed review of your recent stay; I truly appreciate the time taken to share your experiences. In It is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We are dedicated and committed to ensure each of our valued guests are fully satisfied, going above and beyond all expectations. Your comments are motivating as there is nothing more satisfying that to receive the praise of our valued guests. Once again, many thanks for this great review and I hope to see you again soon at Banyan Tree Mayakoba. Kind Regards, Juan Carlos Cardona General Manager gm-mayakoba@banyantree.com
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Anna B wrote a review May 8
1 contribution1 helpful vote
Wow. I have traveled the world and been in many beautiful hotel, but this hotel is special. First the scenery, then the range of food and lastly the villas, amazing. Thank you to the Banyan Tree team here for bringing it to the next level.
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Date of stay: May 2022
Rooms
Service
Sleep Quality
Room Tip: beach villa
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1 Helpful vote
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Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded 6 days ago
Dear J6273XWannab, Thank you for taking the time to share your Honeymoon experience with the Trip advisor community. I am very proud of each and every employee, we have a great hotel with luxury facilities and this is all enhanced by the quality of our service and the level of excellence from our staff. Once again, many thanks for this great review and I hope to see you again soon at Banyan Tree Mayakoba. Kind Regards, Juan Carlos Cardona General Manager gm-mayakoba@banyantree.com
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Juana Arias wrote a review May 8
1 contribution1 helpful vote
Incredible, beautiful, amazing, unique hotel ! The service is impeccable, the food couldn’t be better, rooms are one of the most amazing I have been. Do not doubt of visiting Banyan Tree Mayakoba ! Can’t wait to be back
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
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Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded 6 days ago
Dear JuanaAriasP1289, Thank you very much for your posting on Tripadvisor. It was an honor to host your holiday and it is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure. Thank you for recommending us with all Trip Advisor followers. We look forward to welcome you soon in our Sanctuary for the Senses! Kind Regards, Juan Carlos Cardona General Manager gm-mayakoba@banyantree.com
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John C wrote a review May 6
4 contributions1 helpful vote
We just had our company outing (President Club) trip at the property. The service was absolutely amazing. You can't stub your toe on the property without someone showing up instantly with a box of bandages. Very friendly people. The food was pretty good, and the place is absolutely beautiful. I would avoid going during the more hot / humid months (which is also the time of yr for less algae). The rooms were VERY nice! At one point, I lost my brand new $1400 phone and a good bit of money in a bag. Their staff found it, secured it, and brought it back. I thought it was gone for sure. I feel like it is a very safe and honest place with trustworthy people. We very much enjoyed running into our favorite staff throughout the week. In fact, I even invited one to come and visit us in the states if he comes out to visit. Overall, I would highly recommend. One of the best resorts I have ever been. The place is very nice, but the staff is what really made it an over the top experience.
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Date of stay: May 2022
Cleanliness
Service
Sleep Quality
Trip type: Traveled
1 Helpful vote
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Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded 6 days ago
Dear johncE9337YA, Thank you for taking the time to share your experiences with the Trip advisor community. I am very proud of each and every employee, we have a great hotel with luxury facilities and this is all enhanced by the quality of our service and the level of excellence from our staff. I very much enjoyed reading your comments about how you enjoyed the facilities as well as you felt very secure, as I am sure many others will too. Once again, many thanks for this great review and I hope to see you again soon at Banyan Tree Mayakoba. Kind Regards, Juan Carlos Cardona General Manager gm-mayakoba@banyantree.com
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PRICE RANGE
$682 - $2,611 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
banyan tree mayakoba hotel playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
161
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Frequently Asked Questions about Banyan Tree Mayakoba
Which popular attractions are close to Banyan Tree Mayakoba?
Nearby attractions include Cenote "el Burrodromo" Mayakoba (0.7 miles).
What are some of the property amenities at Banyan Tree Mayakoba?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Banyan Tree Mayakoba?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Banyan Tree Mayakoba?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Banyan Tree Mayakoba?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Banyan Tree Mayakoba?
Conveniently located restaurants include Piaf Restaurant, Saffron at Banyan Tree Mayakoba, and La Laguna.
Are there opportunities to exercise at Banyan Tree Mayakoba?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Banyan Tree Mayakoba have airport transportation?
Yes, Banyan Tree Mayakoba offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Banyan Tree Mayakoba?
Yes, dry cleaning and laundry service are offered to guests.
Does Banyan Tree Mayakoba offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Banyan Tree Mayakoba?
The staff speaks multiple languages, including English and Spanish.