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Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710 Mexico
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Room & Suite (961)
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About

#2 of 337 hotels in Playa del Carmen
Location
4.8
Cleanliness
4.9
Service
4.9
Value
4.4
2022 Travelers' Choice Best of the Best
GreenLeaders Platinum level
Banyan Tree Mayakoba is a site of almost mythical beauty. It flawlessly blends elegance and nature, taking the Caribbean lifestyle to an unprecedented new height. A breathtaking getaway for relaxation, rejuvenation, romance and world-class dining, it is also the region's most sustainable five-star resort. With its revitalized culinary concepts, Thai-inspired therapies at the Banyan Tree Spa, 14 event-venues and the Greg Norman signature 18- hole El Camaleon golf course, home to the PGA Tour Mayakoba Classic, the resort raises the bar for premium leisure options and event planning. Perfect for private getaways, family trips and group events, the Banyan Tree Mayakoba offers 162 villas, ranging from romantic Bliss and Serenity Pool Villas to Family Residences and Ocean Front Villas. All include outdoor areas with private pools and terraces. Find a true blend of Asian hospitality with the idyllic passion of Mexico and Five-Star resort services and facilities. East meets West in every subtle detail, from the fragrance of flowers encircling your villa, to the softness of a kimono, fine linens and essential oils on your skin. Here, even world-weary guests discover the eloquence of tranquility.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Private pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Outdoor dining area
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Bicycles available
Canoeing
Golf course
Tennis court
Bicycle tours
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Bath / shower
Soundproof rooms
Bathrobes
Housekeeping
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lake View
Charming
Languages Spoken
English, Spanish
Hotel links
Special Rate:Special rate available

Location

36Car recommended
Grade: 36 out of 100
30Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
Contact
Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Cancun Airport26 miSee all flights
Aerodromo de Playa Del Carmen5 miSee all flights
See all nearby hotels
4056Reviews202Q+A100Room tips
Traveler rating
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Popular mentions
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OdShed wrote a review Yesterday
Chicago, Illinois23 contributions63 helpful votes
+1
We stayed at Banyon tree now, it was our second visit. The first visit was great, with a room by the main hotel and restaurants. This visit we stayed on the beach with an ocean view room. Staying by the beach in an ocean view room is just an incredible experience. There is a separate check in area and Conceirge for rooms on the beach. Banyon tree is fantastic. Incredible service. Facilities and Food great. Spa very nice. The beach pool is amazing, right on the ocean with great food and service. Beach pool and Sands restaurant def a highlight. Saffron, the Asian restaurant is on a pier is really cool experience. The golf course is next door with easy access and a great course. We had a small issue which was taken care of quickly and professionally. Conceirge service great as they were texting and checking in daily. We took an eco cruise around the lagoons and saw multiple properties. Would for sure stay again. Highly recommend, it is expensive but worth it as this is truly a 5 star hotel.
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Date of stay: February 2023Trip type: Traveled as a couple
Room Tip: Try to stay near the beach area if can afford. Incredible views and rooms.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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DomenicaA wrote a review Nov 2022
Ocala, Florida165 contributions84 helpful votes
+1
Hotel's Favorite
We were excited to return to Banyan Tree Mayakoba for a stay in one of their new rooftop sunset lagoon villas. The photos on their website looked amazing but reality was even better. The clean, modern design of the two-story villa was so inviting and relaxing. The heated pool on the second floor was a real treat but we did not realize that there was also an outdoor jacuzzi and rain fall shower on the first level. We loved all the water elements and could barely tear ourselves away from the villa to explore the resort. We had excellent, attentive service from Andy and Monica who were the butlers assigned to our villa. Both of them checked in on us to see if we needed anything and helped us with dinner reservations, bringing extra coat hangers to our room, arranging in-room dining, and helping us during check out. They were always there for us and always cheerful and welcoming. The resort is stunning and you can spend hours walking, riding bikes, and exploring the extensive grounds. We can’t wait to return next year!
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Gabriela Monjaraz, Owner at Banyan Tree Mayakoba
Responded Nov 10, 2022
Dear DonemicaA, It was an honor to hosted you and it is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure and I’m extremely proud on the great feedback about the individual staff members that you pointed out, especially to Andy and Monica. We love the idea that you have been able to enjoyed! It is always a great motivation for the team when they see their names mentioned by the guest and it gives them a feeling of pride to have been delivering the service that is expected. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host you once again and give us a chance to pamper you. Kind Regards, Juan Carlos Cardona General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
2 contributions1 helpful vote
We had a group meeting here and added 4 night on to truly enjoy all the offerings. We ate at all the restaurants on site as well as some at Rosewood and Fairmount. The staff is outstanding. Victo at the beach has a great attitude and hustles to ensure your every need is handled. They really make everything easy and fun. We also went scuba diving at the dive shop down on the beach. And my husband played a few rounds of gold on their wonderful golf course. Spa staff is excellent and it is truly an experience.
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Date of stay: February 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Jodie S wrote a review Feb 4
1 contribution1 helpful vote
+1
This was an amazing escape from start to finish. My husband and I came for a week to escape winter. From the moment we arrived and were presented with delicious juice, welcome bracelets, and a chair massage, a complimentary upgrade to a villa beyond our wildest expectations, to Raul’s specialty drinks at the Reflections pool bar, and Osiel Ortiz’s personal service at Sands, every detail was covered! Thank you for an incredible week.
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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MG2 wrote a review Feb 3
1 contribution1 helpful vote
Banyan Tree Mayakoba has beautiful grounds with a lush landscape wherever you look. The beach views are breathtaking. The villas are large, clean and ours had a private lap pool and hot tub which we thoroughly enjoyed. I cannot say enough about the staff at this resort! Allan Munoz's eyes are everywhere making sure that the guests are taken care of in every way. Jorge, Arturo, Osiel and Jasmine treated us like gold at the restaurants. Angeles, Naomi and Paola were incredibly helpful and kind at the beach concierge/lobby area. Edwin, Gama, Pedro, Eunice and Edna gave us excellent service on the beach making sure that we had water, towels and checking in to see if we wanted food or drinks. This is a great place to escape. A gorgeous setting with the best staff. We highly recommend!
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Date of stay: January 2023
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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doug B wrote a review Feb 2
Chicago, Illinois122 contributions83 helpful votes
I second all the positive reviews. We had a beachfront veranda room and it was the nicest room we’d ever stayed in. Lovely veranda with nice sized plunge pool plenty big for a couple. Very private. Great outdoor shower in back. Huge room. Gorgeous lighting. I liked it more than the beach level units (which may be bigger); the unit below us opened onto the beach and had a much larger pool but no privacy. Staff was uniformly courteous and helpful - extraordinarily so. Don’t miss the 40 minute scheduled eco boat tour around the canals - it was wonderful. (Shoutout to our skipper Ignacio. He’d probably done that tour 200 times but he was delightful and animated and made sure the kids got to see everything.) Only negatives: The “rainforest (or rain shower) experience at the spa was a waste of time and money (basically a walk through some nice showers a sauna, a steam room and a hot tub for $157. I felt kind of silly the entire time. Shame on me for not reading about it more carefully. Food ain’t cheap but they are on the right side of supply/demand. I didn’t think the food (especially at Italian place) (other than breakfasts) was on par with the surroundings. Small bottle of champagne in the minibar was $160 - oops. Breakfast at the beachfront club was delicious and in a lovely surrounding. Tip to management: put some thought into the volume of the Mexican/Reggae music that came blaring out of the seaside beach club. It was a whole lot louder than it needed to be and was jarring and intrusive on our very expensive private veranda 8 verandas away. All that said, we loved the place.
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Date of stay: February 2023Trip type: Traveled as a couple
Room Tip: My tips are in my review.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Michael E wrote a review Feb 2
1 contribution1 helpful vote
Was my Honeymoon and we specifically paid for the Serenity Villa so that we can enjoy having our own Hot Tub and pool. The hot tub was not working for the first 2 days out of our 4 full days there, we complained on day 1 and 2 of our stay and they kept saying we will fix it asap. finally fixed it so we can have it for the last 2 days... The whole trip was really nice and amazing, but after complaining and asking them to give us some form of compensation for the fact that we paid extra for a service we didn't get, and they pretty much said "Nothing we can do..."just dampers our memory of this trip, and I think its just very unprofessional on their part
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Date of stay: January 2023
Location
Service
Sleep Quality
Room Tip: Serenity villa is great, just confirm that the Hot tub temp. is going to work before you get there.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Allison T wrote a review Feb 1
1 helpful vote
Our experience began with a warm welcome greeting and ritual. The setting was magnificent, service impeccable and food delicious. Surprise visit from the Executive Chef who is humble and charming. One of my favorite dining experiences ever.
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Date of stay: January 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Rob wrote a review Feb 1
New York City, New York1 contribution1 helpful vote
Gorgeous grounds, brand new beach front suites were impeccable and beautifully done. This was second time here and it wont be the last. The entire Mayakoba complex is heaven on earth. The brand new beach front and restaurant were outstanding. And there’s plenty to do within hours drive from cenotes to Tulum.
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Date of stay: March 2022Trip type: Traveled as a couple
Room Tip: Beachfront suites are brand new and pristine. Highly recommend.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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maciek405 wrote a review Jan 2023
New York City, New York40 contributions5 helpful votes
It was my 4th stay at the Banyan Tree Mayakoba and once again, it was picture perfect. Expecting great, receiving extraordinary. My 10 nights stay at the Beachfront Lanai Pool Suite was fabulous. I love the quietness of the beautiful lanai, spending hours reading a book or relaxing in the pool facing the sea. Fantastic accommodation with a huge bedroom/living area, large bathroom with 2 sinks, separate shower and restroom, spectacular interior patio with an outdoor shower and jet tub. I have barely left the villa, except for meals and a few activities. This resort has a fantastic group of people working there. Once again, I missed the GM of the hotel, Mr. Juan Carlos Cardona, but he was in touch with me before, during and after my stay, making sure that my stay was as good as it gets. It was generous of him and very much appreciated. While away, the resort was run by Mr. Paul Sykes and what a fabulous job he did! He seemed to be everywhere, always smiling and cordial. Very quick witted, figuring out guests needs and expectations before they even know it. I observed it on multiple occasions and I was very impressive. The Banyan Tree hotels have excellent General Managers in their group and I see Paul as one of them in a very near future. He has all the skills and experience. I have no doubt that the positive influence and excellence of Mr. Cardona and Mr. Ingo Brieke, the current GM of the Banyan Tree Cabo Marques in Acapulco (whom Paul has succeeded) had a tremendous impact on Paul. Excellent team work! BTW, most of the guests I talked to had no idea that the Banyan Tree in Acapulco existed! Definitely needs to be advertised more in USA. Such a beautiful place as well. In general, most of the US guests have a little or no idea about the Banyan Tree hotels. The new: The Latin BBQ night on the beach. Great opportunity to meet other guests of the resort. Relaxed atmosphere, great drinks, a wide assortment of tasty meals. But again, the best part was the possibility of meeting other guests. It was fun. Breakfast is now also served at the Sands Beach Club so an easy task for anyone staying close to the beach. Just a short walk, however the buggies are available all the time to take one to the main restaurant. One can ride a bike as well. A very nice ride! The Lagoon and Sunset villas. Look fabulous, though as mentioned above, I am definitely in love with the Beachfront Lanai Pool Suites. The old, fantastic as always. The staff at the Oriente. Just superb. Genuinely friendly and cheerful. Just everyone, but I do have to mention Jazmin. Such a wonderful person. The burger at the Burger Shop. You must try it! Hugo, who runs this place will make you experience memorable. La Copa. I have not really tried it in the past, but it is a fantastic place to have some drinks, watch games and and enjoy the Mexican cuisine. The Saffron. The new Thai chef will prepare your meal the way you like it. He makes fabulous curries. A must! Many thanks to Andrea and Marcos, the villa hosts. You were wonderful! And to everyone at the Banyan Tree Mayakoba. Thank you for another fantastic experience. Once again, you made every effort to make sure that my stay is of the highest quality. You accomplished it effortlessly and extraordinarily. The Banyan Tree Mayakoba, it feels like home, you feel like home. Many thanks and hope to be back soon!
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Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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PRICE RANGE
$742 - $1,638 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
banyan tree mayakoba hotel playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
162
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BANYAN TREE MAYAKOBA - Updated 2023 Prices & Hotel Reviews (Riviera Maya/Playa del Carmen, Mexico)

Frequently Asked Questions about Banyan Tree Mayakoba
Which popular attractions are close to Banyan Tree Mayakoba?
Nearby attractions include Cenote "el Burrodromo" Mayakoba (0.7 miles).
What are some of the property amenities at Banyan Tree Mayakoba?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Banyan Tree Mayakoba?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Banyan Tree Mayakoba?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Banyan Tree Mayakoba?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Banyan Tree Mayakoba?
Conveniently located restaurants include Tauro, Saffron at Banyan Tree Mayakoba, and Piaf Restaurant.
Are there opportunities to exercise at Banyan Tree Mayakoba?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Banyan Tree Mayakoba have airport transportation?
Yes, Banyan Tree Mayakoba offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Banyan Tree Mayakoba?
Yes, dry cleaning and laundry service are offered to guests.
Does Banyan Tree Mayakoba offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Banyan Tree Mayakoba?
The staff speaks multiple languages, including English and Spanish.