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Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (2974)
Room & Suite (739)
Videos (4)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 271 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
GreenLeaders Platinum level
Banyan Tree Mayakoba is a site of almost mythical beauty. It flawlessly blends elegance and nature, taking the Caribbean lifestyle to an unprecedented new height. A breathtaking getaway for relaxation, rejuvenation, romance and world-class dining, it is also the region's most sustainable five-star resort. With its revitalized culinary concepts, Thai-inspired therapies at the Banyan Tree Spa, 14 event-venues and the Greg Norman signature 18- hole El Camaleon golf course, home to the PGA Tour Mayakoba Classic, the resort raises the bar for premium leisure options and event planning. Perfect for private getaways, family trips and group events, the Banyan Tree Mayakoba offers 120 villas, ranging from romantic Bliss and Serenity Pool Villas to Family Residences and Ocean Front Villas. All include outdoor areas with private pools and terraces. Find a true blend of Asian hospitality with the idyllic passion of Mexico and Five-Star resort services and facilities. East meets West in every subtle detail, from the fragrance of flowers encircling your villa, to the softness of a kimono, fine linens and essential oils on your skin. Here, even world-weary guests discover the eloquence of tranquility.
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Room & Suite (739)739
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Private pool
Yoga classes
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Outdoor dining area
Swimup bar
Poolside bar
Bicycles available
Canoeing
Golf course
Tennis court
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Umbrella
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Additional bathroom
Desk
Minibar
Cable / satellite TV
Bath / shower
Housekeeping
Private balcony
Room service
Safe
Telephone
VIP room facilities
Iron
Private bathrooms
Refrigerator
Flatscreen TV
On-demand movies
Hair dryer
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Romantic
Languages Spoken
English, Spanish
Hotel links
Special Offer:Blissful Escape Offer!

Location

Full view
Contact
Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Cancun Airport26 miSee all flights
Aerodromo de Playa Del Carmen5 miSee all flights
See all nearby hotels
3,222Reviews151Q+A100Room tips
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Popular mentions
David E wrote a review Oct 23
Cedarhurst, New York22 contributions7 helpful votes
This is an awesome resort, super high end! The resort has a genuine "Thailand" feel to it. The staff is amazing and they take great care of all their guests - they go the extra mile! The resort is very spread out and the villas are very private. It feels really safe. 5 Star resort!!
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Date of stay: October 2020
Rooms
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Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded 4 days ago
Dear E3716DBdavide, Thank you for taking the time to share your experiences with the Trip advisor community. I am very proud of each and every employee, we have a great hotel with luxury facilities and this is all enhanced by the quality of our service and the level of excellence from our staff. I very much enjoyed reading your comments about how much you enjoyed the amenities, food, facilities and services. Once again, many thanks for this great review and I hope to see you again soon at Banyan Tree Mayakoba. Kind Regards, Peter Hechler General Manager gm-mayakoba@banyantree.com
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globalwife2017 wrote a review Jun 2020
Lehigh Acres, Florida33 contributions39 helpful votes
Hotel's Favorite
Our stay at the Banyan-Tree was amazing. The accommodations at the Banyan-Tree were luxurious and exclusive, with a private villa that included your own private, built in swimming pool. The staff were friendly, helpful, and attentive. There are a bevy of activities to keep you busy. After a full day of rejuvenating activities, your evening can be spent enjoying the flavors and experiences of the 3 restaurants on the premises, that include Italian cuisine, Asian-Mexican, and Steak and chops all highly rated. While I am on the subject of the food, I would be remiss if I did not mention the breakfast extravaganza, at the hotel which was beyond compare! You can order from a menu or help yourself to the expansive buffet. I have never seen such a cornucopia of delicacies offered at a breakfast buffet in my entire travel history and the coffee was to die for! There was so much more I can tell you, but I just had to shorten this review to 1500 characters, from 750 words. One final thought, I am not one to say I would go back to places I have already been, since I like to experience all that our world has to offer, but really- I would most definitely go back!
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Date of stay: February 2020
3 Helpful votes
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Response from GM_Peter_Hechler, Director General at Banyan Tree Mayakoba
Responded Jun 29, 2020
Dear globalwife2017, Thank you very much for your posting on Tripadvisor. It was an honor to host your holiday and it is indeed a pleasure to receive such a nice review highlighting our, facilities, and services. Thank you for recommending us with all Trip Advisor followers. We look forward to welcome you soon in our Sanctuary for the Senses! Kind Regards Peter Hechler General Manager gm-mayakoba@banyantree.com
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Juan Arturo C wrote a review Oct 21
7 contributions
+1
The hotel is excellent and the staff always willing to go the extra mile to make every part of the stay memorable. Every year we return the service keeps getting better. Thanks to Arnold, Edwin, Pedro, Pablo and the rest of the waiters and management for a great vacation
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Date of stay: October 2020Trip type: Traveled as a couple
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Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded 4 days ago
Dear juanarturoc00, Thank you for taking the time to share your experiences with the Trip advisor community. I am very proud of each and every employee, we have a great hotel with luxury facilities and this is all enhanced by the quality of our service and the level of excellence from our staff. I very much enjoyed reading your comments about how much you enjoyed the amenities, food, facilities and services. Once again, many thanks for this great review and I hope to see you again soon at Banyan Tree Mayakoba. Kind Regards, Peter Hechler General Manager gm-mayakoba@banyantree.com
Read more
Kathryn S wrote a review Oct 20
Cabo San Lucas, Mexico18 contributions3 helpful votes
They know you by name and upgraded our room through Amex. Amazing food, loved Saffron and copa, the beach has calm water and the softest sand. Watched the stars on the beach, so peaceful and no light pollution. Can’t wait to come back!
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Date of stay: October 2020Trip type: Traveled as a couple
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Menudo wrote a review Oct 20
New York61 contributions
As the title states this was our 3rd trip to Banyan Tree. This place NEVER lets us down! Classy,romantic,relaxing. The management team including Ingo Brieke the Executive Assistant Manager have superior service down to a science. The ENTIRE staff from housekeeping to maintenance and everyone in between seem to love what they do. Especially our favorite waiter Arturo and one very talented chef Oscar. The resort is really going to be something special when all the new additions are complete. See in 2021!!
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Date of stay: October 2020
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PRICE RANGE
$514 - $1,466 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
banyan tree mayakoba hotel playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
120
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Frequently Asked Questions about Banyan Tree Mayakoba
What are some of the property amenities at Banyan Tree Mayakoba?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Banyan Tree Mayakoba?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Banyan Tree Mayakoba?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Banyan Tree Mayakoba?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Banyan Tree Mayakoba?
Conveniently located restaurants include El Puerto, Piaf Restaurant, and Azul Restaurante.
Are there opportunities to exercise at Banyan Tree Mayakoba?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Banyan Tree Mayakoba have an airport shuttle?
Yes, Banyan Tree Mayakoba offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Banyan Tree Mayakoba?
Yes, dry cleaning and laundry service are offered to guests.
Does Banyan Tree Mayakoba offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Banyan Tree Mayakoba?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Banyan Tree Mayakoba?
Many travelers enjoy visiting Zona Arqueologica Playa del Carmen (5.5 miles).