Banyan Tree Mayakoba

Banyan Tree Mayakoba

Traveler (5199)
Lagoon & Sunset Rooftop Pool Villa
Room & Suite (1000)
Banyan Tree Mayakoba
Videos (5)
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About

5.0
#4 of 283 hotels in Playa del Carmen
Location
4.8
Cleanliness
4.9
Service
4.9
Value
4.4
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.

El corazón de la Riviera Maya es el hogar de Banyan Tree Mayakoba, donde las tradiciones y la hospitalidad local se encuentran con la cultura asiática. Sumergido en un paisaje tropical de ricos manglares, pacíficos canales y costas de aguas turquesa, Banyan Tree Mayakoba ofrece el lujo de conectar con la naturaleza.

La extraordinaria oferta gastronómica y de bienestar del resort lo convierte en un verdadero santuario para los sentidos; un lugar para la relajación, la renovación y el romance. Calificado con Cinco Estrellas Forbes y Cinco Diamantes AAA, Banyan Tree Mayakoba se encuentra en una comunidad privada conectada por canales, ofreciendo total privacidad.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Outdoor dining area
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Bicycles available
Canoeing
Golf course
Tennis court
Bicycle tours
Entertainment staff
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Bath / shower
Soundproof rooms
Bathrobes
Housekeeping
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
Room types
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
5.0 of 5 stars
HOTEL STYLE
Luxury
Romantic
Languages Spoken
English, Spanish
Hotel links
Special Price:15% off room rate

Location

Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 49 out of 100
49
Cancun Airport
26.4 mi
See all flights
Aerodromo de Playa Del Carmen
1 Attraction
within 0.75 miles
5.0
5.0 of 5 bubbles4,586 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled in a picturesque setting, Banyan Tree Mayakoba is hailed for its immaculate cleanliness, with guests often noting the pristine conditions from the beaches to the rooms. The luxury accommodations, featuring private pools and beachfront views, are a highlight despite occasional maintenance concerns. While some reviewers consider the prices steep, the elegant and tranquil atmosphere, coupled with the exemplary service, is frequently deemed worth the expense. The hotel's amenities, including the opulent pools and diverse dining, are popular, though not without mention of their cost. Overall, the hotel's serene location near cultural attractions adds to its allure for many travelers.
Location
Picturesque
Atmosphere
Elegant
Rooms
Luxurious
Value
Expensive
Cleanliness
Pristine
Service
Attentive
Amenities
Lavish

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4,586Reviews223Q+A100Room tips
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  • 119
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Detailed Reviews
DomenicaA wrote a review Nov 2022
Ocala, Florida181 contributions91 helpful votes
+1
Hotel's Favorite
5.0 of 5 bubbles
We were excited to return to Banyan Tree Mayakoba for a stay in one of their new rooftop sunset lagoon villas. The photos on their website looked amazing but reality was even better. The clean, modern design of the two-story villa was so inviting and relaxing. The heated pool on the second floor was a real treat but we did not realize that there was also an outdoor jacuzzi and rain fall shower on the first level. We loved all the water elements and could barely tear ourselves away from the villa to explore the resort.

We had excellent, attentive service from Andy and Monica who were the butlers assigned to our villa. Both of them checked in on us to see if we needed anything and helped us with dinner reservations, bringing extra coat hangers to our room, arranging in-room dining, and helping us during check out. They were always there for us and always cheerful and welcoming.

The resort is stunning and you can spend hours walking, riding bikes, and exploring the extensive grounds. We can’t wait to return next year!
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gabriela Monjaraz, Owner at Banyan Tree Mayakoba
Responded Nov 10, 2022
Dear DonemicaA, It was an honor to hosted you and it is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure and I’m extremely proud on the great feedback about the individual staff members that you pointed out, especially to Andy and Monica. We love the idea that you have been able to enjoyed! It is always a great motivation for the team when they see their names mentioned by the guest and it gives them a feeling of pride to have been delivering the service that is expected. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host you once again and give us a chance to pamper you. Kind Regards, Juan Carlos Cardona General Manager
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Keller71 wrote a review Dec 2020
Suffolk, Virginia24 contributions19 helpful votes
5.0 of 5 bubbles
If you’ve been mulling checking out the Rosewood, go ahead and do it. My wife and I had a fantastic stay there recently and the resort more than lived up to the hype. They really do get everything right - tropical location, beautiful rooms, great service, and nice touches such as a ‘Champagne Crew’ that bring champagne on the beach and other amenities. It was simply a first-class experience that lived up to its brand and was worth the cost of entry if you can make it work in your budget.
The service, attention to detail, and collaborative approach with staff really set this place apart. I hate to give any specific person a shout out because they were all consistently friendly and helpful, but everyone will appreciate their butlers. Ours were Amber and Daniel, both made our stay comfortable and memorable. I also want to recognize Edgar and team at LaFondita, a small restaurant on the Mayakoba complex you need to visit. They had a real passion and set up a special dinner for our group that was the highlight of our stay. Also, thanks to Roy who was great ambassador for the hotel.
If you want to deal with a longer review, read on. A few tips that may help your journey:
• Ample beach & pool chairs, but don’t roll in at 2 pm thinking you will get best seat in the house
• Go to LaFondita, authentic Mexican, simple menu, great value, elegant plaza
• Shrimp taco’s at Rosewood beach bar were the best we’ve had anywhere
• Book a 45-minute evening cruise (up to 8 people) around Lagoons.
• Go to the Banyon Tree via free water taxi for dinner, a stunning property
• Burn off the hangover biking the entire compound via the nature trail
• We never needed to convert to Pesos as US currency was fine
• There is a service fee, but bring some small change and share generously
A final word on COVID here and Mexico in general. The spacious nature of resort areas, safety protocols I experienced, and scaled occupancy made it as safe as anywhere in the US. My comment on Mexico in general is too many people from the US have an outsized fear of the country – if you love to travel and hold this sentiment you will miss out. There are not drug cartels running the streets of resort towns nor is someone waiting to do you harm. The people throughout the country are hardworking, humble, inquisitive, and take pride in what they do. Their hospitality and good nature are amazing.
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Date of stay: December 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Room Tip: Wellness Suite for ultimate privacy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
Allison Arnold wrote a review Mar 2020
1 contribution1 helpful vote
5.0 of 5 bubbles
From the moment we arrived through our departure, the service at this resort is beyond exceptional.
Upon arrival, you are greeted with flower bracelets, scented washcloths and fresh juice. We were told our room would not be ready by check in but were presented with a hospitality villa to use until our room was ready along with a complementary lunch. We went to the beach Shack restaurant, which was so awesome, we ate the same thing the following day!
For dinner, we decided to try Saffron, Banyan’s Thai Restaurant. The waiter knowable about vegans and simply discussed dinner options with the chef. The chef made raw spring rolls for our appetizer and made me a vegetable curry dish without fish sauce and totally vegan. You are presented table-side with six rice options for you to choose from to accompany your dish. The food was outstanding and so was the service. We ended up eating here again during our stay.
We were brought to our room after dinner and were blown away. As you pull up, you can see each villa has bicycles with their villa number on it. When you open the door, you step into a courtyard with a glowing pool towards the far end of the courtyard, the sleeping quarters on one side and the living room on the other side – breathtaking. We booked the villa with a massage porch which is located on the rooftop.
We stayed for 3 ½ days utilizing the beach, boat tour, bicycles, rainforest, salon and restaurants.
The Banyan Tree is doing it right, they have the appropriate number of workers for each area within the resort, so it is well kept, guests are tended to and everyone just seems happy. We loved our stay so much and can’t wait to come back.
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Date of stay: March 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_Peter_Hechler, Director General at Banyan Tree Mayakoba
Responded Mar 30, 2020
Dear vegangaltraveler, Thank you very much for your detailed review, It is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure. Thank you for recommending us with all Trip Advisor followers. We look forward to welcome you soon at our Sanctuary for the Senses! Kind Regards, Peter Hechler General Manager gm-mayakoba@banyantree.com
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Washdsc wrote a review Sep 2020
Washington DC, District of Columbia42 contributions47 helpful votes
+1
5.0 of 5 bubbles
We feel very blessed to have found Banyan Tree Mayakoba and enjoyed our stay tremendously. Upon researching the 4 hotels on the Mayakoba site, we chose this one for its food options, its very large personal pool and of course its beach front access, and after our stay we know for certain it was the right choice. Its layout alone (biggest pools by far within each villa) is extremely ideal for travel during the pandemic. You are essentially vacationing in a bubble, yet you don’t feel impacted by the pandemic at all.

Their staff is top notch. We very much enjoyed cooking Thai cuisine with Chef Roberto, and other members like Porter Eric, Paulette, Carmen, Miguel, Jesus, Baulio, Javier and Edwin, not to mention the front desk staff – Flor and Arlene – made us feel at home and cared for. The cleaning crew were fantastic as well.

In walking along the stretch of beach along on the Mayakoba property, we noticed and were especially pleased that the Bayan Tree gave its residents the most room in spacing the beds out, whereas some other properties confined residents within a closer, tighter area on their beach.

It isn’t cheap but well worth the splurge and with discounts running currently, if you are comfortable traveling, you should seriously think about booking here.
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Date of stay: August 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: All rooms are quiet as they are villas and well space out. Some are closer to restaurants and...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded Sep 4, 2020
Dear Washdsc, Thank you for taking the time to share your experiences with the Trip advisor community. I am very proud of each and every employee, we have a great hotel with luxury facilities and this is all enhanced by the quality of our service and the level of excellence from our staff. I very much enjoyed reading your comments, as I am sure many others will too about your perfect vacations and your Thai cooking class with our Chef Roberto, as the rest of our staff whom made you feel at home. Once again, many thanks for this great review and I hope to see you again soon at Banyan Tree Mayakoba. Kind Regards, Peter Hechler General Manager gm-mayakoba@banyantree.com
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Carissa Gulyas wrote a review Oct 2020
Trumbull, Connecticut14 contributions2 helpful votes
+1
5.0 of 5 bubbles
I recently stayed at Banyan Tree Mayakoba for a work FAM I was on to Mexico. I'm a luxury travel advisor and me and some colleagues wanted to see how the protocols were and we were not disappointed in how Mexico was doing.

This was my first time staying at one of the many Banyan Tree properties. First, you enter through a private entrance (it's like a gated community) and they are very strict on who is allowed in, so you better be on their list. The entry level villa's (where I stayed) were HUGE, which was a nice surprise. I had an extremely pool for my villa, a small yard and two seating areas. From the pool and back sliding door you can see out to the mangroves and lagoon, which is nice and peaceful and it's completely private! There's a beautiful tub outside, just off of the bathroom area and I asked to have a bath drawn for 10pm, which is when I figured I would be back from dinner and it was AMAZING!!! There are bikes outside of your villa to use on the property, because the property is quite big. You can ride to the beach or restaurants on your bike or you can call for a golf cart to bring around.

The lobby is stunning and overlooks to the lagoon with a very large tree in the middle with beautiful lanterns hanging down. We had the most amazing breakfast while on a boat ride and I highly recommend. They can also do lunch or tapas for dinner too.

What really makes this place top notch and at the top of my list of stays during our trip is the service. Everyone is so on top of things and makes you feel incredibly welcome. Their safety protocols are fantastic and not once did I ever feel unsafe. THere are shoe sanitizer pads in the lobby, sanitizer pumps all over, they take your temperature at check in and give you a little bag with sanitizer, sanitizing wipes, gloves and an extra mask.

We met with Ingo, the food and beverage manager and he told us all about how they keep track of every piece of food, the temperature its sitting in, where it's going and how long - we were super impressed. The water is all filtered, which is nice too.

I would highly recommend Banyan Tree. It was one of the best hotels I have ever stayed in and I've been to quite a bit now, especially running a travel agency. It is 5* in every way and appreciative for the stay and hospitality and can't wait to bring my family next time. My kids will go crazy over the pool and bikes alone. And they're a Virtuoso property, which is big bonus for my clients.

Thank you for such a wonderful stay.
Carissa Gulyas
Your Wish Travel Co.
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Date of stay: September 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Traveled on business
Room Tip: It depends on where you want to be, closer to the lobby or beach?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded Oct 9, 2020
Dear Carissa Gulyas, Your Wish Travel Co, Thank you for taking the time to share your experiences with the Trip advisor community. I am very proud of each and every employee, we have a great hotel with luxury facilities and this is all enhanced by the quality of our service and the level of excellence from our staff. I very much enjoyed reading your comments about how much you enjoyed the amenities, food, facilities and services, as well as you felt very secure during this COVID-19 situation. Once again, many thanks for this great review and I hope to see you again soon at Banyan Tree Mayakoba. Kind Regards, Peter Hechler General Manager gm-mayakoba@banyantree.com
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J B wrote a review Feb 2020
New Jersey6 contributions7 helpful votes
5.0 of 5 bubbles
We came here for 2 nights, wish we could’ve came for longer. The stay here is unbelievable. The villas are massive and beautiful. It comes with a big private pool, an outdoor bathtub with candles, a big living room, and more. Our villa overlooked the lagoon and was really beautiful. The lagoon is filled with wildlife, we were able to see many species of birds, some iguanas, and fish.

The hotel premises are gorgeous. Starting with the lagoon, it’s breathtaking just to stand in the lobby. We took the eco boat tour and saw crocodiles, turtles, birds, and enjoyed a beautiful and relaxing ride.

We went to the spa and enjoyed a relaxing rainforest experience, would definitely recommend it.

The only thing that didn’t always exceed expectations was the service. It was usually very good, but there were times that it was slow. I’m nitpicking because the hotel set such a high standard for guests that this aspect was noticeably not perfect.

I’d still rate it 10/10 and recommend to anyone looking to have a relaxing and breathtaking experience!
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_Peter_Hechler, Director General at Banyan Tree Mayakoba
Responded Mar 2, 2020
Dear yuneeq, Thank you for taking the time to share your experiences with the Trip advisor community. We are delighted that you very much enjoyed your most recent stay with us. We hope that you will return again in the future to experience another holiday with us. Kind Regards, Peter Hechler General Manager gm-mayakoba@banyantree.com
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Juan Pablo C wrote a review Jan 2021
42 contributions6 helpful votes
+1
5.0 of 5 bubbles
We spend a week at new year's 20/21 at Bayan tree Mayakoba with tons of pleasure, rest, and an amazing service experiences. A private pool at your villa with privacy was a perk for Us at our disposal with the temperature you define and enjoyable all the time with a view to the cenote type lake that surrounds all villages.

The hotel is located in the large Mayakoba area where you can find 3 additional hotels that share a cute Mexican pueblito, nice synthetic tennis courts, an extensive 4 miles nature trail with a cenote to visit, and a very nice couple of golf courses.

You can move around the hotel with your own villa bikes or been transported by the golf cars the hotel provides you with a driver if you are not willing to walk or ride.

Make sure to spend great times at the new beach club and try their food, tequilas, mezcales and enjoy the beautiful white sand beach on their comfortable bed like sun sofas, chairs or flats.

Hotel service is a 7 star rated!. We had a great experience with all employees at the hotel we came across. From the check-in experience to the checkout, you as a guest feel that everyone is working for you to feel as comfortable as possible for what you are paying at this amazing location.

I highly recommend this hotel and we count the days we can visit it again!
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Date of stay: December 2020
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: For couples, a Bliss villa is a great option.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded Jan 6, 2021
Dear juanpabloc925, Thank you very much for your posting on Tripadvisor. It was an honor to host your holiday and it is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure. Thank you for recommending us with all Trip Advisor followers. We look forward to welcome you soon in our Sanctuary for the Senses! Kind Regards, Peter Hechler General Manager gm-mayakoba@banyantree.com
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Michelle W wrote a review Mar 2020
Broomfield, Colorado55 contributions32 helpful votes
5.0 of 5 bubbles
I've just returned from a 5 day trip to Mexico and stayed at the Banyan Tree resort in Mayakoba.
The grounds, staff, food, and experience are a cut above the rest. I was on this trip with a friend and our Villa was number 304. Upon arriving at the resort we received cooled towels to freshen up with and fruit infused water to cool off with. Our bellman delivered our bags to the villa. The check in process was quick and easy. We were then escorted to our villa by golf cart and given a tour. Our villa had a master suite, huge master bath, private outdoor bath and shower, walk in closet, living room in a separate space that you accessed by walking across a courtyard that contained our own private pool, hot tub and patio, and a second floor guest suite with two beds, wonderful bathroom, desk, balcony with a view of the canal, walk in closet and more. The villas were very clean and attended to twice a day.
The grounds and beach are amazing, accessible by bicycles that are provided to each villa or by golf carts that are driven by staff to your destination on site. All included.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_Peter_Hechler, Director General at Banyan Tree Mayakoba
Responded Mar 27, 2020
Dear mwykes, Thank you for your wonderful feedback! It was an honor to host your holiday. I'm very happy to hear that you enjoyed your stay at Banyan Tree Mayakoba. We appreciate that you have taken the time to share your comments with future travelers and guests. Thank you for recommending us with all Trip Advisor followers. We look forward to welcome you soon. Kind Regards, Peter Hechler General Manager gm-mayakoba@banyantree.com
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Rebecca S. wrote a review Aug 2020
1 contribution1 helpful vote
5.0 of 5 bubbles
Just returned from the Banyan Tree Mayakoba and there isn't enough space here to give credit to every incredible part of our trip. From the moment you enter the Mayakoba area, you feel like you've entered a tropical paradise. The grounds, the villas, the public areas, the restaurants, the beaches, the lagoon....every aspect of this place is attended to with attention to detail that is unparalleled. Hundreds of employees-from groundskeepers to resort drivers to hosts and hostesses and more-greet every guest warmly, and I have never encountered so many people working eagerly to provide the most superior service to their guests.
The ENTIRE resort is pristine in its cleanliness; even the public bathrooms at the beach are clean, fresh smelling, and continuously swept and filled with an abundance of soap and hand sanitizer. It goes without saying that every acre of the complex has wipes and hand purifier dispensers throughout. Housekeeping and turndown service arrive daily and discreetly, and I was amazed at how even at the beach and the pool, there are attendants who refresh your towels if you go in the water. They work with courtesy and class.
I wish I could remember the names of all the employees I encountered who went out of their way for me to provide for and anticipate my every possible need, but it's impossible. I would be remiss if I did not mention Alfredo, who managed a bustling makeshift breakfast buffet (guests and staff) with finesse and composure, breaking a sweat in the heat, but never without a smile on his face. Also, Carlos (I think) at the first-class Banyan spa went out of his way to accommodate my request for specific times. My therapist, Ling, was superb and managed to mix multiple massage therapies to help my body heal and feel amazing. On our last evening, we put in a request to have our special meals served to us at the Saffron waterfront restaurant. The staff treated us like royalty and seated us exactly where we asked, on the water, surrounded by the beauty and the privacy of both the restaurant and the lagoon. They made us feel like the most important people dining there.
I think that's the key to this place. At all times, you feel like everyone's goal is to help you have the most memorable experience at their resort. And you do.
Kudos to the Executive AM Ingo B. who followed up with me after I left and thanked me for my stay. Thanked me??? That's how it is at the Banyan Tree Mayakoba.
I HIGHLY RECOMMEND!
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Date of stay: August 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded Aug 14, 2020
Dear RS11598, Thank you for your honest and detailed review of your recent stay; I truly appreciate the time taken to share your experiences. In It is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We are dedicated and committed to ensure each of our valued guests are fully satisfied, going above and beyond all expectations. Your comments are motivating as there is nothing more satisfying that to receive the praise of our valued guests. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind Regards, Peter Hechler General Manager gm-mayakoba@banyantree.com
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Mittenspoop wrote a review Feb 2020
Holmdel, New Jersey1 contribution6 helpful votes
3.0 of 5 bubbles
The resort is set in a beautiful location. The rooms are spacious, family friendly and all have private pools. I liked our room a lot. It had a lot of amenities. The resort is spread out but they give you bicycles to get around or you can call a golf cart to shuttle you around. It was well thought it. My big issues were:
1) The layout of the villa was not great. All the bathrooms were on one level and the space was multi level. That annoyed me. I have a child with special needs who has trouble ambulating so making him go down stairs every time he needed to use the restroom was not ideal.
2) Food was mediocre, nothing special and very very overpriced but that I suppose is to be expected.
3)Service at the beach was not great. My husband and I ordered lunch while on the beach and ended up waiting over an hour for our food. We didn't order anything weird. I had a salad... I suspect they lost our order. I also felt like once the staff noticed we weren't ordering drinks on the beach they weren't attentive.
4)They claim they had a kids club but in reality what it really entailed was a woman who was sometimes on the beach who would do some activities with kids while parents were near by. That wasn't exactly what I was expecting from the website.
5) The biggest issue I had was that someone came into the room while we were there and stole all the cash out of my wallet and my airpods. I suspect it was one of the many people who came in and out of the villa. I have stayed in many resorts and while I know this is always a possibility I have never had it happen before. I suppose it could happen anywhere but it makes me weary about returning here.
I think had the robbery not happened I would have recommended the resort despite the problems. Overall it is very nice. But personally I would have a hard time going back after having someone rob me me while I was in the room. That just seemed very bold of them and very disconcerting.
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Review collected in partnership with this hotel
Date of stay: February 2020
1.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from Tman312
Chicago, Illinois188 contributions105 helpful votes
No
Answer from David K
United Kingdom11 contributions5 helpful votes
No problems when I was there in December 2023
Answer from Kimberly B
San Antonio, Texas1 contribution1 helpful vote
Banyon Tree Mayakoba is a beautiful beach front property where you can walk right into the sea for swimming and snorkeling. I did not see any pets while we were there last week.
Deb V wrote a tip May 11
Burbank, California24 contributions2 helpful votes
5.0 of 5 bubbles
"If you want your pool heated, be specific about the temperature and have it turned off once it’s heated. It’ll stay warm for a bit."
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Audrey Tedford wrote a tip Apr 2024
4 contributions
5.0 of 5 bubbles
"I found it a bit hard to navigate getting to restaurants (reservations and physical transportation) at other properties--ask early."
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Travelin wrote a tip Apr 2024
New York City, New York61 contributions12 helpful votes
5.0 of 5 bubbles
"The beachfront/oceanfront area is the place to be! And try the in-villa BBQ; the staff will plan a menu according to your desires!"
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Brian O'Connor wrote a tip Apr 2024
Sarasota, Florida14 contributions2 helpful votes
4.0 of 5 bubbles
"Avoid Tomahawk steakhouse , definitely go with orient for the buffet!"
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clofc wrote a tip Apr 2024
4 contributions1 helpful vote
5.0 of 5 bubbles
"You need to experience this gem!"
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PRICE RANGE
$594 - $1,041 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
banyan tree mayakoba hotel playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
161
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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BANYAN TREE MAYAKOBA - Updated 2024

Frequently Asked Questions about Banyan Tree Mayakoba
Which popular attractions are close to Banyan Tree Mayakoba?
Nearby attractions include Cenote "el Burrodromo" Mayakoba (0.7 miles).
What are some of the property amenities at Banyan Tree Mayakoba?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Banyan Tree Mayakoba?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Banyan Tree Mayakoba?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Banyan Tree Mayakoba?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Banyan Tree Mayakoba?
Conveniently located restaurants include Sotavento, Tauro, and Saffron at Banyan Tree Mayakoba.
Are there opportunities to exercise at Banyan Tree Mayakoba?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Banyan Tree Mayakoba have airport transportation?
Yes, Banyan Tree Mayakoba offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Banyan Tree Mayakoba?
Yes, dry cleaning and laundry service are offered to guests.
Does Banyan Tree Mayakoba offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Banyan Tree Mayakoba?
The staff speaks multiple languages, including English and Spanish.
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