Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710 Mexico
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 08/08/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Banyan Tree Mayakoba
Updated 08/08/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 333 hotels in Playa del Carmen
Location
4.8
Cleanliness
4.9
Service
4.9
Value
4.4
2022 Travelers' Choice Best of the Best
GreenLeaders Platinum level
Banyan Tree Mayakoba is a site of almost mythical beauty. It flawlessly blends elegance and nature, taking the Caribbean lifestyle to an unprecedented new height. A breathtaking getaway for relaxation, rejuvenation, romance and world-class dining, it is also the region's most sustainable five-star resort. With its revitalized culinary concepts, Thai-inspired therapies at the Banyan Tree Spa, 14 event-venues and the Greg Norman signature 18- hole El Camaleon golf course, home to the PGA Tour Mayakoba Classic, the resort raises the bar for premium leisure options and event planning. Perfect for private getaways, family trips and group events, the Banyan Tree Mayakoba offers 120 villas, ranging from romantic Bliss and Serenity Pool Villas to Family Residences and Ocean Front Villas. All include outdoor areas with private pools and terraces. Find a true blend of Asian hospitality with the idyllic passion of Mexico and Five-Star resort services and facilities. East meets West in every subtle detail, from the fragrance of flowers encircling your villa, to the softness of a kimono, fine linens and essential oils on your skin. Here, even world-weary guests discover the eloquence of tranquility.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Outdoor dining area
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Bicycles available
Canoeing
Golf course
Tennis court
Bicycle tours
Entertainment staff
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Bath / shower
Soundproof rooms
Bathrobes
Housekeeping
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Charming
Languages Spoken
English, Spanish
Location
Full view
36Car recommended
Grade: 36 out of 100
25Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
Contact
Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $9/day
3898Reviews199Q+A100Room tips
Reviews
Traveler rating
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What a fantastic experience! Incredible service. Attention to detail. Personal attention. Wonderful resort and amenities. Nothing gets better than this! Paul - the manager was swift to respond and did all with a wonderful smile. The oriente restaurant foe breakfast was a gourmet delight. Male sure to visit the church for mass! Lots to do for kids at the Children’s club, and a nanny service is available as needed. The mayan dinner is not to be missed.
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Date of stay: August 2022Trip type: Traveled with family
Room Tip: Remember to stay as long as you possibly can!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded 1 week ago
Dear bank0lej, Thank you very much for your posting on Tripadvisor. It was an honor to host your holiday and it is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure. Thank you for recommending us with all Trip Advisor followers. We look forward to welcome you soon in our Sanctuary for the Senses! Kind Regards, Juan Carlos Cardona General Manager gm-mayakoba@banyantree.com
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Hotel's Favorite
It was a real pleasure to stay at Banyan Tree Mayakoba. Service is exceptional and provided with care. Accommodations are very well prepared and enjoyable. If you are planning a relaxing trip don’t miss this place.
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Date of stay: January 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded Feb 4, 2021
Dear ClaudiaSanchezG, Thank you very much for your posting on Tripadvisor. It was an honor to host your holiday and it is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure. Thank you for recommending us with all Trip Advisor followers. We look forward to welcome you soon in our Sanctuary for the Senses! Kind Regards, Peter Hechler General Manager gm-mayakoba@banyantree.com
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+1
As soon as you walk in you feel a sense of magic! This has to be one of the best resorts we have ever visited. It just feels like they are always one step ahead and know how to make a guest feel welcome and looked after. These are just some of the reasons why in no particular order: 1. All the staff were so kind and friendly and attentive. We had a daily concierge checking in on us! Thank you to Paul the manager who kept checking in on us too! 2. Our room was incredible - we were upgraded to a stunning Beach front terrace pool room. I slept so well! 3. In other hotels I’ve found the plunge pool can be a bit cold and at The Banyan Tree we just had to ring them and they adjusted the temp! 4. The outside shower and jacuzzi were stunning and in previous hotels I’ve not used them as much due to so many bugs. Not sure how they manage but no major bugs around!! It was beautiful and relaxing. 5. The view was breathtaking at all times of the day. 6. The Food!!!! You could taste the quality! There are many all inclusive resorts in Mexico - we had also stayed at one previous to the Bayan tree. Do not be put off staying at a NON - all inclusive. We found this to be better and also less wastage. Breakfast - choice of having at The Sands beach club or in their main restaurant. As a vegetarian there was plenty of good options. Restaurants - a choice of many cuisines including Italian and Thai. I’ve lived in Florence and I would say the Italian food was equally as good as in Italy! FB team - well done! Wish all hotels had this level of quality! 7. We had a brilliant Tequila tasting with Samuel. Learnt to breathe and sip and not shoot. 😀 All premium tequilas. 8. The Sea- Cancun has a huge seaweed problem and my previous resort the sea wasn’t swimable. Not sure how but the sea at The Banyan Tree Mayakoba was so blue and we loved spending hours in the sea. I could write so much more! You must visit The Bayan Tree Mayakobq and experience the Mayan magic!…
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Date of stay: July 2022Trip type: Traveled as a couple
Room Tip: Stay for a min of 3-4 days!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded 1 week ago
Dear DMM1977, Thank you for your honest and detailed review of your recent stay; I truly appreciate the time taken to share your experiences. In It is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We are dedicated and committed to ensure each of our valued guests are fully satisfied, going above and beyond all expectations. Your comments are motivating as there is nothing more satisfying that to receive the praise of our valued guests. Thank you for recommending us with all Trip Advisor followers. We look forward to welcome you soon in our Sanctuary for the Senses! Kind Regards, Juan Carlos Cardona General Manager gm-mayakoba@banyantree.com
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I call it heavenly. It is close to it as you can probably get. Obviously at a cost. But cost aside, it was a perfect stay. The gold course was our draw card and we didn’t know much about the resort until we arrived. But we were blown away. What a place!
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded 1 week ago
Dear Julia H, Thank you very much for your posting on Tripadvisor. It was an honor to host your holiday and it is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure. Thank you for recommending us with all Trip Advisor followers. We look forward to welcome you soon in our Sanctuary for the Senses! Kind Regards, Juan Carlos Cardona General Manager gm-mayakoba@banyantree.com
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Superb service. Everyone looks out to ensure your stay is fantastic Stunning, spacious villa Very accommodating to keeping Kosher Marisol was so sweet and gave a great massage Yahtzelly was very patient by check out
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded 1 week ago
Dear 894tobyc, Thank you for taking the time to share your experiences with the Trip advisor community. I am very proud of each and every employee, we have a great hotel with luxury facilities and this is all enhanced by the quality of our service and the level of excellence from our staff. Once again, many thanks for this great review and I hope to see you again soon at Banyan Tree Mayakoba. Kind Regards, Juan Carlos Cardona General Manager gm-mayakoba@banyantree.com
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Everything was A+ from the beginning to end. Place its beautiful, staff it’s great and helpful special Jesus and Andy from the Sand rooms. Highly recommended. Beach it’s calm and relax as well the rooms. Great spa. Complete experience to repeat
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded 1 week ago
Dear Abraham G, Thank you for your kind review and rating; it was truly a pleasure to host your holiday and thank you for recommending us with all Trip Advisor followers. We look forward to welcome you soon again at Banyan Tree Mayakoba. Kind Regards, Juan Carlos Cardona General Manager gm-mayakoba@banyantree.com
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We traveled to the Banyan Tree Mayakoba last month to celebrate my husband’s 50th birthday. The moment we stepped out of the van and were greeted by several employees including Paul Sykes (executive assistant manager), we instantly felt at home. The warm reception coupled with the beautiful property reminded us that there are places that still care about customer service. Little did we know then but each day of our stay, the level of customer service continued to rise. My daughter loved riding the bikes around the property. Jesus (we still owe you a tip from the amazing boat tour you gave us), Julio and Cesar were either our boat drivers or buggy drivers and they were always so pleasant. I highly recommend taking the free boat tour of the lagoon. We did it twice and it was very informative. My 12 year old daughter even enjoyed it and we saw a lot of wildlife. On my husband’s actual birthday, Brenda (pastry chef) took it upon herself to make an indulgent and beautiful personalized cake to present at dinner that night. It was such a wonderful surprise for my husband and took us awhile to figure out whose idea it was for the cake. The dark chocolate that was used to make decorations on the cake was some of the best chocolate I have ever had. I also want to mention Sara (chef) who was always checking in on us to make sure everything was delicious. She has the most genuine and caring personality. One time I happened to inquire with Sara about the chocolate that was used on the birthday cake. She told me the brand (Callebaut) and showed me a picture online so I could remember it. But that wasn’t it. The last night of our stay, she brought me a box of artisan chocolates and a small bag of the actual Callebaut chocolate. It was the absolute best surprise! We also had Pepe as our in villa chef on our last night, and he ensured that we had a wonderful meal. During that meal, Paul surprised us with a mariachi band. This was the best surprise for my husband’s parents. The trip was absolute perfection. By the end of our stay in paradise (and still over a month later), I am blown away by the level of customer service that we received each and every day while at the Banyan Tree (and we have stayed at magnificent places all over the world). My husband has extremely high expectations, and I have never seen him happier in any of the many places to which we have traveled. Not even close. Thank you so much especially to Paul (and all his staff) for celebrating my husband and making his 50th birthday so memorable! We will never forget it!!…
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded 1 week ago
Dear melglnh2, Thank you very much for your posting on Tripadvisor. It was an honor to host your husband's 50th Birthday, and it is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure. I’m extremely proud on the great feedback about the individual staff members that you pointed out. It is always a great motivation for the team when they see their names mentioned by the guest and it gives them a feeling of pride to have been delivering the service that is expected. Thank you for recommending us with all Trip Advisor followers. We look forward to welcome you soon in our Sanctuary for the Senses! Kind Regards, Juan Carlos Cardona General Manager gm-mayakoba@banyantree.com
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We stayed at Banyan for 4 nights. The villas are excellent, and the new beach front villas are really special. The location is beautiful, although the beach was not super clean and had some pretty ugly barriers, which was disappointing as we’d just come from Isla Mujeres which was much better. We had some minor issues with service and noise which they were very apologetic for and they upgraded our room based on the noise complaint we had. I would give this a 4 or 5 star were it not for a couple of things: - Pricing for F&B and treatments is ridiculous for Mexico and also high vs the rest of the world, it costs USD780 per person for a regular 1.5 hour Swedish massage. The spa setup is nowhere near deserving of this premium. We have had massages in the Maldives in overwater villas with glass floors with a much better setup than this for less than half the price. Treatments in top 5* Dubai / Europe hotels for approx 1/3 of this price. It’s excessive. Beers and cocktails are around 50-100% higher than comparable hotels we stayed at in Mexico. Food around 100% higher than comparable hotels in Mexico. We are not price sensitive but I hate the feeling of being ripped off - and this was constant throughout our stay. - After a few issues with service (minor issue) and noise (fairly major issue waking up at 3:30am and it took them an hour to get the other guests under control) we had a very positive chat with the general manager who moved our room with an upgrade and also offered to make sure we had a great final meal. He enquired which restaurant we would be dining in and when we arrived we were greeted by the chef who told us we would be taken care of all night, and that we didn’t need menus because she would be selecting for us to give us an incredible experience. The food was brilliant, but it was a lot more than we would have ordered (we couldn’t finish many of the dishes). The impression that they had given to my wife and I was that they were covering everything as an apology for the disturbance and some other minor issues. However I was pretty shocked when they gave us a full bill for every dish excluding dessert (which we didn’t want anyway) at the end of the meal. I wouldn’t have cared at all if they hadn’t made such a big deal about them doing us a favour by way of apology for earlier issues, but it was just really weird that they had chosen excessively for us and given us dishes which we didn’t want because we were full, and been completely over the top bringing the chef out and telling us they were taking care of us by way of apology and then giving us the full bill at the end. It was super weird. We didn’t comment and paid but I found it very very odd.…
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Banyan Tree Mayakoba, Owner at Banyan Tree Mayakoba
Responded 1 week ago
Dear JamesSamuel1990, Thank you for your most recent stay with us at Banyan Tree Mayakoba. We appreciate you having selected us for your vacation! It saddens and concerns us that with all resolutions and efforts that were made to change your perception during your stay we were not able to do so. Guest satisfaction is our upmost priority in Banyantree. We are grateful for the kind feedback you have provided us with. We will work on improving our time management, guest recovery philosophy and internal procedures. We would like that you give us the opportunity to pamper you in the near future. Kind regards, Juan Carlos Cardona, General Manager
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Omg steak, potatoes and bone marrow were absolutely amazing. We’re from New York and hard to please. Delicious evening. Ulises is the man absolutely fabulous and extremely attentive. Dessert tbd as we’re taking the carrot cake to go!
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded 2 weeks ago
Dear justingO9021HT, Thank you very much for your kind compliment and rating; it was truly a pleasure to host your holiday and thank you for recommending us with all Trip Advisor followers. We look forward to welcome you soon again at Banyan Tree Mayakoba. Kind Regards, Juan Carlos Cardona General Manager gm-mayakoba@banyantree.com
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This is our second visit here at Banyan Tree. Our first stay was a month ago and we had the pleasure of staying beachfront in a beach terrace suite. We had the privilege of having our own personal planner, guide, assistant that was on top of everything every day. He recommended the best cenotes, shopping spots, and local food spots. A month later, we are on a family vacation with our two sons 21 and 16 years old. Unfortunately, there were no villas beach front to accommodate our family but we are staying in a three bedroom family villa… wow… it’s not close to the beach but, it’s so awesome. It’s three stories with rooftop pool, and two levels full of privacy and amenities. The villas come with bicycle’s that we have all used daily and completely love! But my review is really about MARCOS!!!!. This was our assistant on our first stay, and when he saw us it was like seeing an old friend again. Huge smile and genuine heart felt hello. Since being here, even though he is not in any way responsible for taking care of us since we are not in the beach front part of the resort, he has gone out of his way to help us plan our scuba diving tours, and anything we have needed. He always has a smile on his face, willing to go the extra step to make our stay special. Marcos is one of employees that makes the resort GREAT! He is the best complement to an amazing resort, going out of his way to make your day and to see you smile. We came back with our boys because of his service, because of Marcos, we decided to come back and celebrate wonderful moments as a family. Marcos. Thank you so much! Thank you for caring so much and taking such great care of guests at the resort! My boys just met you and have spoken so highly of you every night! We have three days left here and can’t wait to see you around! Stop by the beach front villas and say hi to MARCOS, you won’t regret it! He’s great! Esta es nuestra segunda visita a Banyan tree resort. La primera vez tuvimos el placer de tener a MARCOS como nuestro asistente. Estamos en el resort de nuevo con mis tres hijos y desde el momento que nos vio. Siempre o que sea p hacernos sentir súper! Marcos es lo más este resort sea espectacular. Mis hijos lo acababan de conocer y no paran de hablar de él! Nos faltan tres días más en este bello resort, y no vemos la ver a marcos de nuevo. Mil gracias Marco!…
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded 2 weeks ago
Dear 981tatj, Thank you for taking the time to share your experiences with Marcos with the Trip advisor community. I am very proud of each and every employee, we have a great hotel with luxury facilities and this is all enhanced by the quality of our service and the level of excellence from our staff. I very much enjoyed reading your comments about how you and your kids have been enjoyed your stay with Marcos hosting on you. Once again, many thanks for this great review and I hope to still enjoying your stay with us at Banyan Tree Mayakoba. Kind Regards, Juan Carlos Cardona General Manager gm-mayakoba@banyantree.com
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PRICE RANGE
$755 - $1,332 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
banyan tree mayakoba hotel playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
162
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Claim Your Listing Frequently Asked Questions about Banyan Tree Mayakoba
Which popular attractions are close to Banyan Tree Mayakoba?
Nearby attractions include Cenote "el Burrodromo" Mayakoba (0.7 miles).
What are some of the property amenities at Banyan Tree Mayakoba?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Banyan Tree Mayakoba?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Banyan Tree Mayakoba?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Banyan Tree Mayakoba?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Banyan Tree Mayakoba?
Conveniently located restaurants include Piaf Restaurant, Saffron at Banyan Tree Mayakoba, and La Laguna.
Are there opportunities to exercise at Banyan Tree Mayakoba?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Banyan Tree Mayakoba have airport transportation?
Yes, Banyan Tree Mayakoba offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Banyan Tree Mayakoba?
Yes, dry cleaning and laundry service are offered to guests.
Does Banyan Tree Mayakoba offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Banyan Tree Mayakoba?
The staff speaks multiple languages, including English and Spanish.