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Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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$1,199
Free cancellation until 03/12/22
$1,253
$1,121
Free cancellation until 03/25/22
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What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 06/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Banyan Tree Mayakoba
Updated 06/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#2 of 313 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
2021 Travelers' Choice Best of the Best
GreenLeaders Platinum level
Banyan Tree Mayakoba is a site of almost mythical beauty. It flawlessly blends elegance and nature, taking the Caribbean lifestyle to an unprecedented new height. A breathtaking getaway for relaxation, rejuvenation, romance and world-class dining, it is also the region's most sustainable five-star resort. With its revitalized culinary concepts, Thai-inspired therapies at the Banyan Tree Spa, 14 event-venues and the Greg Norman signature 18- hole El Camaleon golf course, home to the PGA Tour Mayakoba Classic, the resort raises the bar for premium leisure options and event planning. Perfect for private getaways, family trips and group events, the Banyan Tree Mayakoba offers 120 villas, ranging from romantic Bliss and Serenity Pool Villas to Family Residences and Ocean Front Villas. All include outdoor areas with private pools and terraces. Find a true blend of Asian hospitality with the idyllic passion of Mexico and Five-Star resort services and facilities. East meets West in every subtle detail, from the fragrance of flowers encircling your villa, to the softness of a kimono, fine linens and essential oils on your skin. Here, even world-weary guests discover the eloquence of tranquility.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Private pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Outdoor dining area
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Bicycles available
Canoeing
Golf course
Tennis court
Bicycle tours
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Bath / shower
Soundproof rooms
Bathrobes
Housekeeping
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Romantic
Languages Spoken
English, Spanish
Location
Full view
36Car recommended
Grade: 36 out of 100
25Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
Contact
Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $9/day
3643Reviews182Q+A100Room tips
Reviews
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Popular mentions
This is the most magical vacation you can imagine. We have visited numerous times over the past ten years but this was the first time we took our children and grandchildren with us. To see this exquisite hotel through a child’s eyes was the most beautiful experience. The reaction to them walking through the gate to the villa and seeing the private pool and jacuzzi was priceless. The joy of seeing the plentiful breakfast buffet and chocolate Nutella all over their faces as they feasted on pancakes was joyful. And when they walked into the restaurants and the staff greeted they as family melted our hearts. Five days was not enough for them and they assured their new”friends “ that they would come back next week. The vacation would not have been as wonderful without the amazing staff starting from the top. The general manager is engaging and friendly as is the hotel manager. The executive chef, Alfonso, took our grandchildren into the kitchen to make personal pizzas. The chef at Cello, Sara, made us and exquisite tasting dinner which even my 6 year old grandson feasted on. And when we went to breakfast each morning the hostess, Jasmine, engaged them lovingly. They were convinced she was the Jasmine from movie. I have mentioned only a few of the amazing employees. Each and every employee is is like family. We have seen young employees grow up and assume more important roles. They seem to always be there as we continue to visit year after year that says a lot for a hotel to keep their staff even after the events of the past two years. If you question where to go on your next vacation don’t hesitate to go tho the Banyan Tree Mayakoba.…
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Date of stay: December 2021Trip type: Traveled with family
Helpful
Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded yesterday
Dear Ronnie C, Thank you for your honest and detailed review of your recent stay; I truly appreciate the time taken to share your experiences since how much you enjoyed the priceless faces from your grandchildren into the villa until how you enjoyed breakfast every morning. In It is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We are dedicated and committed to ensure each of our valued guests are fully satisfied, going above and beyond all expectations. Your comments are motivating as there is nothing more satisfying that to receive the praise of our valued guests. Thank you for recommending us with all Trip Advisor followers. We look forward to welcome you "next week" as your grandchildren already let new friends know in our Sanctuary for the Senses! Kind Regards, Juan Carlos Cardona General Manager gm-mayakoba@banyantree.com
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Hotel's Favorite
It was a real pleasure to stay at Banyan Tree Mayakoba. Service is exceptional and provided with care. Accommodations are very well prepared and enjoyable. If you are planning a relaxing trip don’t miss this place.
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Date of stay: January 2021Trip type: Traveled as a couple
1 Helpful vote
Helpful
Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded Feb 4, 2021
Dear ClaudiaSanchezG, Thank you very much for your posting on Tripadvisor. It was an honor to host your holiday and it is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure. Thank you for recommending us with all Trip Advisor followers. We look forward to welcome you soon in our Sanctuary for the Senses! Kind Regards, Peter Hechler General Manager gm-mayakoba@banyantree.com
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We just got back from 8 days at the Banyan Tree resort with the entire family for the Thanksgiving holiday. Everything about the resort is a perfect 10. We had 2 different rooms. My wife and I stayed in one of their brand-new beach front suites. Maybe one of the most beautiful hotel rooms we have ever stayed in. The kids were in a 3-bedroom villa which was kept perfectly and had plenty of room. As for the staff, everyone who worked there could NOT have been nicer. Each nicer then the next. If you run into Gilmore and Charley at the beach, be sure to say hello. They did a fantastic job and could not be nicer people. One of the highlights of the trip was an in villa bbq we did. Our waiter was Pepe who again did an amazing job. But he blew it out of the water when he sang happy birthday with one of the most beautiful voices I have ever heard. Can’t wait to go back. This property is a MUST.…
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Date of stay: November 2021
Value
Location
Service
Helpful
Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded yesterday
Dear MyronKemmple, Thank you for taking the time to share your experiences with the Trip advisor community. I am very proud of each and every employee, we have a great hotel with luxury facilities and this is all enhanced by the quality of our service and the level of excellence from our staff. I very much enjoyed reading your comments about how you really enjoyed the fantastic voice from our artist Pepe, as well for the service from Gilmer and Chalry, I’m extremely proud on the great feedback about the individual staff members that you pointed out. Once again, many thanks for this great review and I hope to see you again soon at Banyan Tree Mayakoba. Kind Regards, Juan Carlos Cardona General Manager gm-mayakoba@banyantree.com
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We LOVE the Banyan Tree! I have stayed at several Banyan Tree's around the world, as well as 4 other hotels in and around the Mayakoba area and this resort is excellent.... Incredible customer service, fantastic amenities, delicious restaurants and clean spacious rooms. We have now visited twice -- once for our anniversary as a romantic getaway, and again just now with our 2 kids and the grandparents for a family friendly Thanksgiving. The hotel is super COVID safe which made us feel relaxed and comfortable. We have twice stayed in the Beach Front Ocean View Suites -- which are SOO special! You have your own personal pool, spa hot tub, and outdoor shower. The rooms are new, clean, spacious and steps from the ocean -- really a treat! Customer service is essential at all times, but especially when you are on vacation -- The Banyan Tree excels here, let by the resorts friendly manager Ingo. The incredible concierge team (Luis and Gena) went out of their way to make sure our stay was planned and running smoothly from breakfast through to bedtime, Charlie (Carlos) at the beach made sure we were well fed and taken care of at the beach all day, (in addition to reserving our beach chairs every day) the ladies at the kids club kept our little ones entertained all day long, and the massage therapists at the spa were incredible! Book this hotel now, you will not be disappointed! We are already planning our next trip!…
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Date of stay: November 2021
Value
Cleanliness
Service
Room Tip: The best rooms are the ocean front suites -- you have a personal pool, hot tub, and a view of the...
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Helpful
Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded 3 days ago
Dear G404JKjoannak, Thank you for taking the time to share your experiences with the Trip advisor community. It was an honor to host your second stay with u, I am very proud of each and every employee, we have a great hotel with luxury facilities and this is all enhanced by the quality of our service and the level of excellence from our staff. I very much enjoyed reading your comments about how much you enjoyed the amenities, food, facilities and services, as well as you felt very secure during this COVID-19 situation. Once again, many thanks for this great review and I hope to see you again soon for your third visit at Banyan Tree Mayakoba. Kind Regards, Juan Carlos Cardona General Manager gm-mayakoba@banyantree.com
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A solid choice. Traveling during these covid times can be worrisome but we felt safe here. All the staff wore masks. Our beachfront 2 queen bed suite was perfect for our family of 4 (two teenage daughters). Plenty of room and thoughtful design. Banyan Tree Mayakoba was recently awarded the Hospitality Design HD Award 2021 for these Suites and you can see why. The Bathroom !!! Fabulous Steam shower plus an Outdoor shower and outdoor jacuzzi. The spacious outdoor living area with a private plunge pool and day bed was super enjoyable . Highly recommend it. Every Suite is facing the ocean. These Suites are located next door to their Sands Beach Club. Every morning we walked next door to The Beach Club where they serve an excellent a la carte breakfast (Thanks for the wonderful service Arturo!). Also at The Beach Club is the pool with the best view at the resort (we had the same view from our suite). In the evening, it is a great seafood restaurant. One of the highlights of Mayakoba is El Camaleon Mayakoba golf course. I don’t golf, but Holes 14 and 15 were located near the beachfront and our suite so I rode my bike over to watch my Hubby play. This is a beautiful property on a gorgeous stretch of beach. Well maintained by hard working staff working in the background. They were out there in the early hours of the morning cleaning the grounds and the beach for our enjoyment. Everyone we encountered was friendly and always happy to assist. The feedback we provided after our Rainforest experience seemed to be well received by the Spa. Thanks to Raul, our personal concierge, who was always reachable by text message. He would also find us during breakfast at the Sands Beach Club each morning to checkin and see if we needed anything. Thanks to Orvlando for taking good care of us on the beach. He kept us well stocked with bottles of water to stay hydrated in the sun. He also would make sure that people didn’t come and occupy the sun loungers that are designated for our suite. It happened but he took care of it and took care of us Special thanks to the housekeeping staff of suite 906 that worked wonders (we never saw them) refreshing our suite to perfection twice a day. We encountered so many friendly faces this weekend. I wish I could mention them all. Thank you Mr Brieke and your wonderful team for a most delightful mini escape. We felt safe and truly spoiled! …
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Date of stay: November 2021
Service
Sleep Quality
Helpful
Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded 4 days ago
Dear Eehrmat, Thank you for taking the time to share your experiences with the Trip advisor community. I am very proud of each and every employee, we have a great hotel with luxury facilities and this is all enhanced by the quality of our service and the level of excellence from our staff. I very much enjoyed reading your comments about how much you enjoyed the amenities, food, facilities and services, as well as you felt very secure during this COVID-19 situation. I’m extremely proud on the great feedback about the individual staff members that you pointed out. It is always a great motivation for the team when they see their names mentioned by the guest and it gives them a feeling of pride to have been delivering the service that is expected. Once again, many thanks for this great review and I hope to see you again soon at Banyan Tree Mayakoba. Kind Regards, Juan Carlos Cardona General Manager gm-mayakoba@banyantree.com
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PRICE RANGE
$514 - $1,466 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
banyan tree mayakoba hotel playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
161
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Claim Your Listing Frequently Asked Questions about Banyan Tree Mayakoba
Which popular attractions are close to Banyan Tree Mayakoba?
Nearby attractions include Cenote "el Burrodromo" Mayakoba (0.7 miles).
What are some of the property amenities at Banyan Tree Mayakoba?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Banyan Tree Mayakoba?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Banyan Tree Mayakoba?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Banyan Tree Mayakoba?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Banyan Tree Mayakoba?
Conveniently located restaurants include Tauro, Piaf Restaurant, and Saffron.
Are there opportunities to exercise at Banyan Tree Mayakoba?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Banyan Tree Mayakoba have airport transportation?
Yes, Banyan Tree Mayakoba offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Banyan Tree Mayakoba?
Yes, dry cleaning and laundry service are offered to guests.
Does Banyan Tree Mayakoba offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Banyan Tree Mayakoba?
The staff speaks multiple languages, including English and Spanish.