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Grand Velas Riviera Maya

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2,678 Reviews from our TripAdvisor Community

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Showing 2,039: English reviews
Reviewed November 27, 2013 via mobile

The best hospitality ever. Beautiful scenery. Beaches were a little disappointing. Last time I came to Mexico the water was crystal clear. Not so much On this trip. We were waited on hand and foot. Great weather. Rained one day. The shopping on 5th was very convienant and surprisingly decent and very safe. Wonderful trip.

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Helpful?
1Thank Wendy B
GVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you Wendy for your contribution to TripAdvisor and in expressing how wonderful your trip was. We strive to provide you and all our valued guests the best in hospitality and service. You should not be concerned about the clarity of the ocean water. At the time you were here the wind and rain conditions made it not very clear,...

Mexico City, Mexico
Reviewed November 22, 2013

If you want to walk and walk…¡and walk! Inside room clusters, lobby and corridors, go this place. Not nice. Here you will need to catch a van that takes you to the beach or some restaurants (inside the same hotel) The place is huge, enormous, to the point that it gets impractical, everything is so far away and it takes...

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6Thank David_oli_san
GVRM, Director General at Grand Velas Riviera Maya, responded to this review

Sr. David, I sincerely wish to thank you for bringing these incidents a/o oversights to my attention. One of our goals at Grand Velas is to provide a flawless service to our cherished guests, up to now we have been very successful on that, but any error in any area of service is analyzed to determine the cause and find...

Charlotte, North Carolina, United States
Reviewed November 21, 2013

We stayed at the Grand Velas for 10 nights. We spent the first 5 nights at the Zen suites and upgraded the 2nd half of the trip to the Ambassador suites. Both were stunning. Carlos Gomez, the lobby manager at Ambassador, helped with the transition. He was fantastic. He and the staff are a group of professionals unlike any I've...

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Helpful?
Thank Lori G
GVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you Lori for your delightful comments on your recent stay with us. It is interesting to enjoy the experience of two of our three ambiences, Zen and Ambassador. And I am quite pleased that you found both to be stunning. Each ambiance is managed by professional staff, with particular assistance in your case from Carlos Gomez. They should always...

Garland, Texas
Reviewed November 21, 2013

I had a group at the Grand Velas this past month of November. Hotel is great and the staff one of the best! The hotel is situated outside Playa del Carmen and a $25.00 taxi ride away. I stayed in the Zen Building while the group stayed in the Ambassador section. Zen is very nice with a jungle feel but...

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Helpful?
Thank Squish0904
GVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you sir for taking the time to write your comments on TripAdvisor. And a special thank you for selecting Grand Velas as host for your important group. I am pleased that you felt that the “hotel was great and the staff is one of the best”. Our Zen ambience is of course surrounded by rich foliage, slow streams and...

Park City, Utah, United States
Reviewed November 16, 2013

Incredible service, comfort, and experience! I travel frequently and this wonderful resort made us feel so special that we felt like royalty! The service is unbelievable and the attention to detail goes above and beyond! The rooms are spacious, the beds and linens are to die for, and every room has a spectacular view of the ocean or the mangrove...

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2Thank Cindy L
GVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you Cindy for your enthusiastic comments. As a frequent traveler we are very proud that you felt like you were living like royalty during your recent visit with us. It is our ambition that the countless details that you came across made you feel special and pampered. The menus are carefully envisioned and designed by our executive chefs with...

Wellington, Florida, United States
Reviewed November 16, 2013

Recently, I was lucky enough to visit Grand Velas in playa del Carmen in Mexico. When we arrived we were greeted cheerfully with cold towels to wah our hands. The front desk was prompt and then we were greeted by our favorite pool manager, Manuel. He was really outstanding! He set us up with our own private, cabana at the...

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1Thank Mindy G
GVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you Mindy for your very nice comments. You mention that “I was lucky enough to visit Grand Velas”. I have always believed Mindy that one always makes his/her own luck, and we consider ourselves very “lucky” that you decided to reserve with us. To us the resort is the fortunate party in having the pleasure and honor in hosting...

Houston, Texas
Reviewed November 15, 2013

My wife and I spent three nights at the Grand Velas. From the time the driver picked us up at the airport to the time we left the resort, we were WOWED! The staff was amazing. They always greeted you as they passed by. The food was AMAZING at all the restaurants. We will be back for sure with our...

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Thank Nick56003
GVRM, Director General at Grand Velas Riviera Maya, responded to this review

Nick, thank you so much for your vibrant comments on your recent vacation with us. It pleases me very much to read that your time with us was amazing and that you look forward to returning with the kids. Just so you know Nick, the comments and suggestions from our guests do not go unnoticed or without consideration. You mentioned...

Orlando, Florida
Reviewed November 13, 2013

Speechless....this place is beyond words. Where to start...this resort is spectacular!!! A princess paradise! Let me begin by telling you I've stayed in many top resorts all over the world and this one has been by far the best. We were looking for a weekend getaway to celebrate our anniversary and wanted to be on the beach. So were in...

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3Thank GOrtiz33
GVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you Sr. Ortiz for your spectacular and animated feelings on your anniversary getaway. To read that this was your most amazing and romantic experience ever demonstrates to us that we have very much exceeded your initial expectations. It certainly delights me as the director that you made your successful decision to select us while reading the comments of our...

Mullica New Hersey
Reviewed November 11, 2013

My husband and and I are so happy that Susan from "Berman Travel" recommended this hotel. We stayed in the adult section on the forth floor while our friends stayed on the first. The balcony on the forth floor is much smaller but no critters to worry about at night. You can't go wrong either way. The food is amazing...

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1Thank JCPurr
GVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you so much for your delightful thoughts on your vacation with us. And also special thanks to Susan of Berman Travel for her kind recommendation of our resort. As for your recommendation of Grand Velas “I don´t think you want to miss it”. It certainly speaks volumes of the time that you and your husband experienced here. One of...

Reviewed November 1, 2013

Taking my time to share, this lines with you all, before, I head to work 6am here in London, as I have already mention, it was cloudy, however my partners family and I, had an amazing time at your lovely venue! On arrival we had this so tasty and exotic drink, I can still taste it, then we got into...

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Helpful?
2Thank Matt H
GVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you Matt for taking the time to write about your experience in Mexico and our Resort. I am very pleased that your arrival and welcome to Grand Velas created such an inspiring impression on you and your family. It is our wish that when you enter the resort, that you immediately feel that your decision to reserve with us...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Business Center with Internet Access
Official Description (provided by the hotel)
Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more   less 

Additional Information about Grand Velas Riviera Maya

Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $730 - $1,433 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Velas Riviera Maya 5*
Number of rooms: 493
Reservation Options:
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Also Known As:
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#2 On the Beach Hotel in Playa del Carmen
#2 Top resorts Hotel in Playa del Carmen
#2 Spa Hotel in Playa del Carmen
#2 Luxury Hotel in Playa del Carmen
#6 Business Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
#23 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Grand Velas Riviera Maya staff and other travelers.
296 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Grand Class for couples”
 of 5 bubbles jessfarrell, 4 days ago | Read review
“The rooms are ginormous and very comfortable. Each room comes with a butler, who takes care of anything you ask for - dinner reservations, additonal towels and soap, and additional drinks and snacks. Each room also has a great mini-bar that is always filled with wine, beer, soda and water. It also has snack items - chips, pretzels, nuts and candy bars. ”
 of 5 bubbles formermemphian, 6 days ago | Read review
“3rd floor suites have covered balconies in Grand Class - beautiful to sit at even through afternoon showers.”
 of 5 bubbles jacquelinem826, 1 week ago | Read review
“The top floor rooms with a hot tub on the balcony were amazing!!!”
 of 5 bubbles sharkdiverchic, 1 week ago | Read review
“Grand Class has all suites overlooking the Beach”
 of 5 bubbles tastetime, 1 week ago | Read review
5 of 5
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