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Grand Velas Riviera Maya

Travelers' Choice award winner
GreenLeadersPlatinum level
06/04/2017 06/05/2017
1 room 2 adults 0 children
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Grand Velas Riviera Maya
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2,987 Reviews from our TripAdvisor Community

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Showing 2,291: English reviews
Reviewed June 22, 2014

My college girlfriends and myself traveled to this beautiful, serene, perfectly manicured destination where the service was impecable. Eduardo and his highly professional staff catered to our every need at all times. The resort is all inclusive so no need to bring your wallet...all is taken care of prior to your arrival so you do not need to worry about...

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2Thank AimeeS1
Chicago, IL
Reviewed June 22, 2014

I stayed at the Grand Velas over the Memorial Day weekend 2014. This is by far the nicest all-inclusive that I have stayed at. I secured my own transportation with Cancun Valet. Their private vans are clean and the drivers are very courteous. We stayed in the Ambassador section. What an impressive property. I loved the check in process at...

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Thank chicagoTRVLR
New York City, New York
Reviewed June 22, 2014

My partner and our 5 year old just finished a 6 day vacation at Grand Velas and we were not disappointed. We initially booked the Zen Garden but on arrival we decided to upgrade to the Ambassador Suites so that we could be closer to the pool and beach. If you are able to and are traveling with a child...

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3Thank Michael P
Chicago, IL
Reviewed June 21, 2014

We stayed at Grand Velas Resort in Riviera Maya for a gal’s weekend away. This resort is truly lovely and luxury in every sense. Our suite was huge with a wonderful full view of the ocean. We had the plunge pool on our balcony in the adult’s section. We did explore all over the property to try to see it...

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1Thank ali123travels
Reviewed June 21, 2014

Terrific hotel. Beautiful facility, attentive and friendly staff, outstanding restaurants. Pricey, but all inclusive is worth it, especially dinner. Wines served were very good Ambassador pool is terrific. Includes pool bar.

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1Thank Kathy W
Philadelphia
Reviewed June 19, 2014

My husband and I were fortunate to enjoy a four-night getaway to this Five Star All-Inclusive property near Playa del Carmen Mexico. It’s an easy 35-minute transfer from the Cancun airport. It was so wonderful for a short respite from reality. Although I have been to Mexico quite a few times, my husband hadn’t been there in about 10 to...

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2Thank cruisewoman
Reviewed June 18, 2014 via mobile

Wow! We came here with another young couple and couldn't believe how nice and clean and well maintained/new the resort was!!! Food: We really enjoyed food at Azul and Frida and the mixed squid ceviche around the pool. Azul has a menu we found out the last day and I wish we could have had time to try more food...

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2Thank Amyankowsky
Glencoe, Illinois
Reviewed June 16, 2014

this is the first time i have ever reviewed a hotel. i am an avid user of trip advisor and feel an obligation to contribute so that i may help other travelers in their pursuit of planing a great trip. i would first like to apologize to Victor, the ambassador pool manager, and his crazy pool aid Pedro for taking...

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7Thank mo2family
New York City, New York
Reviewed June 12, 2014

This luxury resort was amazing from beginning to end... My boyfriend and I stayed there for 6days 5 nights and am still raving about my trip. The food was delicious, drinks were just as good and the serenity, cleanliness and relaxing atmosphere was definitely what we needed. The staff was always courteous and the restaurants were aware of all my...

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3Thank Nancy B
Spring Hill, Florida
Reviewed June 10, 2014

My husband won a company incentive trip to this resort. It was stunning. The grounds and pool area were meticulous, the rooms are nice, everything was immaculate, the food was wonderful. We were overwhelmed with the service; we were almost embarrassed with the amount of pampering we received. We were there in May and were surprised that it wasn't more...

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2Thank jessica b
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06/04/2017 06/05/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Business Center with Internet Access
Official Description (provided by the hotel)
Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more   less 

Additional Information about Grand Velas Riviera Maya

Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $753 - $1,435 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Velas Riviera Maya 5*
Number of rooms: 493
Reservation Options:
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Also Known As:
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#2 Green Hotel in Playa del Carmen
#2 Top resorts Hotel in Playa del Carmen
#3 Spa Hotel in Playa del Carmen
#3 Luxury Hotel in Playa del Carmen
#3 On the Beach Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
#23 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Grand Velas Riviera Maya staff and other travelers.
339 questions
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Questions? Get answers from Grand Velas Riviera Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Adult side or Zen side”
brittanybJ7981OZ, yesterday | Read review
“Zen Experience rooms which are away from the beach. The Grand Class and Ambassador rooms are located at the beach.”
BiggestMac007, 4 days ago | Read review
“Pay the extra money for a beach front room or otherwise you'll have to take a shuttle to get there.”
M5583QUjasonb, 1 week ago | Read review
“We had 2001 at the end of the hall so no foot traffic...really quiet with great view”
Dbran222, 1 week ago | Read review
“Stay at Ambassador if you have kids. Grand if adult only.”
385billyb, 1 week ago | Read review
5 of 5
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Booking.com
$717* /night
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Orbitz.com$1,252
Travelocity$1,125
Hotwire.com$828
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*Disclaimer
Prices are for 1 room, 2 adults
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