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Grand Velas Riviera Maya

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2,464 Reviews from our TripAdvisor Community

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Showing 1,902: English reviews
Madrid, Spain
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I went to this hotel at Zen with my family , excellent service , incredible facilities , my personal concierge Paola was very friendly, she helped me in everything I asked her , excellent service , I am very happy for all the attention I got , I love it!

Helpful?
3 Thank haleyyroberts85
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

On behalf of Paola and all of my professionally dedicated personnel, I thank you very much for traveling all the way from Spain in order to sample our luxury and personalized service. Persons such as Paola really take it upon themselves to go the extra mile for your vacation comfort. She and her colleagues are very appreciative that your family... More 

Pittsburgh, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed in the Grand Class for 5 days and thoroughly enjoyed our visit. The staff was helpful and attentive to our every need, even helping me to find a jacket that I had left on our transportation to the hotel. Those who were very helpful to us were Alan & Paulina--our concierge, the check-in staff, Pedro and Enrique at... More 

Helpful?
1 Thank tchrlel
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

As director, I always admire the fine efforts of my young professionals, and I appreciate when a guest takes the time to give special praise to those of my team who have stood out in their respective ways. You can be assured that these wonderful employees will be recognized on your behalf for the manner in which they represented Grand... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I just arrived home from a long weekend at Grand Velas and am already looking to book another trip back! Myself and eight friends came here for a bachelorette party. None of us knew what to expect, but this place surpassed all expectations. The adult only area was great. The restaurants were good (some better than others - my order... More 

Helpful?
4 Thank Liz H
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Liz, it is with great pride that I read your glowing comments on your bachelorette getaway. It is wonderful for us to know that since your arrival we were able to pamper all nine of you with our outstanding and "stellar" selection of cuisine, staff, in particular, Jorge, and of course your day at our spa. I would say from... More 

Miami, Florida
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We went to Grand Velas this month and were impreesed with the service, quality of food, drinks and the overall facilities. We stayed in the Zen and took the transportation back and forth form Zen to the beach, Ambassador and Gran Class section and never had to wait more than 3 minutes for transportation. The hotel staff were always very... More 

Helpful?
1 Thank Gaspar63
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Sr. Gaspar, it is our incredible honor to have been able to cater to your refined palate with our 4 and 5 Diamond dining venues. My staff and I take great pride in having affluent travelers such as yourselves partake in our customized French dishes along with our contemporary style of tasting in Cocina de Autor. And with the generous... More 

New York City, New York
2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

I had the awesome pleasure to stay at this hotel And happier than how I am I couldn't, everything's clean, attentive staff lovely room with all the comforts and what a view guy, everything's worth for! Would recommend this place and would willingly get it back! Thanks you all!

Helpful?
Thank meredithme
Iowa City, Iowa
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We were in the nicest rooms in this resort and our view and room were outstanding. The food in ALL restaurants was also excellent. We also loved the beach area for adults only. Great service on the beach from the staff. I am hesitant to go back as I took a fall near the adult pool and hurt my head... More 

Helpful?
1 Thank Jalynn2015
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you very much for taking the time to express some of your thoughts and experiences on your recent Grand Velas vacation. We do our best to provide our guests the best of luxury, cuisine, ambience and service. And there are times when that service extends to first-aid. The resort has some of the finest first-aid teams as well as... More 

Ascot, United Kingdom
Level Contributor
44 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

One of the finest places I have ever stayed in the world. The view my room was truly something amazing (the colour of the Sea,the sunset and the size of the balcony). This hotel offers the equivalent of the best hotels in the world whilst offering all inclusive. The view at Breakfast is like something out of a film. The... More 

Helpful?
1 Thank Carl R
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Mr. Carl, we are particularly pleased to have raised the bar on your future all-inclusive holidays. And as you mention, to provide the same as some of the best hotels in the world while doing it in an all-inclusive concept is particularly unique, but we truly enjoy the challenge of forging a new niche amongst the best, and your excellent... More 

Valley Village CA
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We just returned from staying at Grand Velas Ambassador section of the hotel. We stayed for 7 nights. There were a total of 3 family's with us total 12 people, 4 ocean view rooms. We got to the hotel at 8 am and they had our rooms ready I was so happy at first but when we went up to... More 

Helpful?
3 Thank schiling
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

It was our pleasure Mrs. Schiling to play host to your three lovely families. I certainly appreciate your kind recognition of my staff`s efforts throughout your stay and your words will serve to motivate them even more. I also must thank you for your important observations on areas that can be improved. I accept all sound advice coming from my... More 

Los Angeles, California
1 review
5 of 5 stars Reviewed 2 weeks ago

Our 3rd time with Grand Velas. Absolutely love everything about it. Pedro and Enrique over at Ambassador pool were beyond amazing on our last trip. Everyone is just so amazing. Will definitely be back again and again.

Review collected in partnership with this hotel

Helpful?
Thank Marina Z
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

I thank you very much, Marina, for putting the spotlight on two of my dedicated and energetic servers from our Ambassador pools. To have the honor of serving you and many others on a daily basis is really seen as a privilege for them and that is why they go the extra mile, be it with a warm smile or... More 

Orwigsburg, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

If you are looking for a relaxing vacation grand velas is for you. The resort is amazing and the staff is even better. If you are going to the main pool look for Pedro. He is fantastic and will take great care of you. Make sure to book a reservation at Piaf. It is the best restaurant on the property!... More 

Helpful?
1 Thank Taunia G
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

It is my great pleasure reading your enthusiastic descriptions and recommendations of the resort that has become your "favorite spot." During your two visits you have come to know very well all the pleasures that suit your needs and wants just perfectly, and that feeling of comfort within our ambience has tempted you for even more fine times in 2017.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Airport Transportation
  • Free Breakfast
Official Description (provided by the hotel)
Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more   less 

Additional Information about Grand Velas Riviera Maya

Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $650 - $1,662 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Velas Riviera Maya 5*
Number of rooms: 493
Reservation Options:
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Also Known As:
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#2 On the Beach Hotel in Playa del Carmen
#2 Top resorts Hotel in Playa del Carmen
#2 Spa Hotel in Playa del Carmen
#2 Luxury Hotel in Playa del Carmen
#6 Business Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
#23 Family Hotel in Playa del Carmen
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