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Grand Velas Riviera Maya

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GreenLeadersPlatinum level
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2,461 Reviews from our TripAdvisor Community

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Showing 1,900: English reviews
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

My boyfriend and I do not typically stay at an all-inclusive resort, but it was his company's work trip and we truly had the best time! The resort is incredible, the staff was absolutely top notch, and throughout our entire stay, they made it extremely personal and special for us as a couple. The best part of this stunning resort... More 

Helpful?
Thank Christina L
Njoro, Kenya
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

My husband and I have never been fans of all-inclusives until we stayed at this resort. We never liked the fact that we needed to make reservations everyday for dinner or to have to wear that silly bracelet. Our idea of a vacation is total relaxation and this is exactly what we received. We had all our dinner reservations three... More 

Helpful?
Thank jikdlr
Sydney
Level Contributor
99 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed at the hotel for a fully paid work function so I guess my review is slightly bias as this was a free trip. I was very lucky to stay in the Grand Class part of the hotel. The room was directly in front of the water and this was the best hotel room I ever stayed in with... More 

Helpful?
Thank bambasydney
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We just spend a long weekend, adults only, at Grand Velas with some friends. The service is top notch. Great rooms, great restaurants, first rate pools and facilities and the beach here is beautiful. The resort has separate areas for adults and families. It was only about 1/4 occupied at this time of year so things got a little quiet... More 

Helpful?
Thank Jerry W
Troy, Illinois
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

My wife and I celebrated our 45th Anniversary at the Grand Velas Riviera Maya resort, and wish to let all know that it was an outstanding visit. We elected to stay at the Grand Class section of the resort which was wonderful. Must also recognize that visits to the Ambassador and Zen areas appeared equally very nice. From the moment... More 

Helpful?
1 Thank Gregory K
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

First of all Gregory, hearty congratulations are in store for your milestone 45th wedding anniversary. And I sincerely consider it a marvelous gesture on your part that you decided to mark the event with the luxurious elegance of Grand Velas. It shows that you truly wish the best for your wife, and I am proud that Yocelin and her fellow... More 

Las Vegas, Nevada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

This was the most amazing experience. A personal concierge (Mariana was incredible!), fine dining, all-inclusive (and no gimmicks such as only the cheap stuff is included), a personal attendant at the pool, teen activities, teen club, beach activities, a party pool and a quiet pool (visit the Alberca Pool in Zen for a wonderfully quiet experience and seek out Alberto's... More 

Review collected in partnership with this hotel

Helpful?
1 Thank Robin M
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Robin, I too would give your review a six-star rating just based on the excited warmth that you used to describe your overall satisfaction and happiness. And now that you know us in person, you and your family can return and be assured that your vacation experience will be well worth it. On behalf of Mariana and all my focused... More 

Toronto, Canada
Level Contributor
71 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Let me start by saying that I have stayed in Playa del Carmen before at the Sandos Playacar and will be going back to stay at a RIU in October.. This resort is not exactly in my price range but my friend won a trip through work and invited me to come along. So, let it be clear that I... More 

Helpful?
5 Thank JothetravelerfromTO
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you very much for taking the time to share with us your in-depth observations on your recent Grand Velas stay. We are very glad that the company decided to hold their incentive trip with us as it gives special recognition to those that have worked diligently throughout the year. Most of the valued guests that we host enjoy the... More 

WESTPORT, CT
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel has the largest and nicest suites {rooms} I have ever seen .The restaurants are like eating in a Michelin 3 star every evening. The service is the best I have ever seen and the amenities are extraordinary. The all-inclusive feature makes the visit even more relaxing. GREAT EXPERIENCE and we were a family of 15 people!

Review collected in partnership with this hotel

Helpful?
2 Thank adpmd
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

It´s so wonderful to know that we could make such a marvelous impression on you and your large family with our superior suites, excellent service and of course our 4 and 5 Diamond dining venues. And as you now know, my staff is at the ready to cater to your group needs in the way of reservations, activities and overall... More 

Madrid, Spain
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I went to this hotel at Zen with my family , excellent service , incredible facilities , my personal concierge Paola was very friendly, she helped me in everything I asked her , excellent service , I am very happy for all the attention I got , I love it!

Helpful?
3 Thank haleyyroberts85
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

On behalf of Paola and all of my professionally dedicated personnel, I thank you very much for traveling all the way from Spain in order to sample our luxury and personalized service. Persons such as Paola really take it upon themselves to go the extra mile for your vacation comfort. She and her colleagues are very appreciative that your family... More 

Pittsburgh, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed in the Grand Class for 5 days and thoroughly enjoyed our visit. The staff was helpful and attentive to our every need, even helping me to find a jacket that I had left on our transportation to the hotel. Those who were very helpful to us were Alan & Paulina--our concierge, the check-in staff, Pedro and Enrique at... More 

Helpful?
1 Thank tchrlel
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

As director, I always admire the fine efforts of my young professionals, and I appreciate when a guest takes the time to give special praise to those of my team who have stood out in their respective ways. You can be assured that these wonderful employees will be recognized on your behalf for the manner in which they represented Grand... More 

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Airport Transportation
  • Free Breakfast
Official Description (provided by the hotel)
Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more   less 

Additional Information about Grand Velas Riviera Maya

Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $661 - $1,663 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Velas Riviera Maya 5*
Number of rooms: 493
Reservation Options:
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Also Known As:
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#2 Top resorts Hotel in Playa del Carmen
#2 On the Beach Hotel in Playa del Carmen
#2 Luxury Hotel in Playa del Carmen
#2 Spa Hotel in Playa del Carmen
#6 Business Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
#23 Family Hotel in Playa del Carmen
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