We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Velas Riviera Maya

Save
Share
Traveler (2927)
Pool & Beach (798)
Storyboard
Overview
Hotel website
E-mail hotel
Carretera Cancun Tulum Km 62, Playa del Carmen 77710 Mexico See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Beachfront
Pool
Non-Smoking Rooms
Restaurant
5 Star accommodation
Additional information
Visit Hotel Website
Offers from Grand Velas Riviera Maya
Special Offer: Package Deal
{"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"]}}
Rooms
Oct 7Oct 8
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 10 partner sites to see rooms from $750.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Playa del Carmen hotels with availability
{"BOOKING_FEATURES": ["IB_IRG_RATE_VERIFICATION","IB_STREAMLINED_SELECTED_ROOM","IB_POST_BOOKING_LOGIN_US","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","MOB_BOOKING_EMAIL_AGREE_HIDE","CHILDREN_SEARCH","IB_EXPRESS_BOOK","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_PRICE_WINS_COPY","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","META_AIR","IB_REVIEW_BOOKING_BUTTON","IB_INLINE_ROOM_GRID","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_KIPLINGER_AWARD","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "881b2e5acc7f4a76ac64099eab527b36", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":1204526,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[36457692],"additionalContentIds":[],"pollCount":0,"checkin":{"day":7,"month":10,"year":2018},"checkout":{"day":8,"month":10,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":778,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"881b2e5acc7f4a76ac64099eab527b36","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":1744,"lowestMetaPrice":750,"additionalPartner":false,"highestMetaPriceDisplay":1744,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":1744,"lowestMetaPrice":750,"highestMetaPriceDisplay":1744,"hotelName":"Grand Velas Riviera Maya","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6Ijg4MWIyZTVhY2M3ZjRhNzZhYzY0MDk5ZWFiNTI3YjM2IiwiQUlLIjoiZTUxOGU3ZDA0ODExNDliZmE3Y2M2NzZkNzQyYTdiNjYifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "10/07/2018", "checkOut": "10/08/2018", "lowestPrice": "$750", "hasDates": true, "hacComplete": true, "contentIdMappings": {"36457692":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"},"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"]}}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{},"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"]}}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"},"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[]}}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (3,794)
Filter reviews
2,885 results
Traveler rating
2,375
344
91
47
28
Traveler type
Time of year
LanguageEnglish
More languages
2,375
344
91
47
28
Show reviews that mention
All reviewssen linambassador sectioncocina de autorzen sectionambassador poolwater journeygrand class poolbutler conciergeazul restaurantzen suitesambassador suiteambassador classkids cluball inclusive resortplunge poolroom servicefour seasons
FilterEnglish
Updating list...
1 - 5 of 2,885 reviews
Reviewed yesterday via mobile

This is the best all inclusive option in Nuevo Vallarta. Service is exceptional, waiters bar members and activities staff are all very attentive of you at all times. Food was very delicious and didn’t taste like hotel food at all. Wines and alcoholic beverages are...More

1  Thank SAMUEL G
Hotel's Favorite
Reviewed August 18, 2018

I had high expectations for Grand Velas after having stayed at GV in Puerto Vallarta a few years back and this hotel exceeded what I expected. The service is impeccable. Spa is world class. Food is very good. I’d absolutely recommend Grand Velas Riviera Maya...More

Review collected in partnership with this hotel
3  Thank Greg A
Response from Rodolfo G, Director General at Grand Velas Riviera MayaResponded 5 weeks ago

Thank you, Greg, for seeing for yourself the high standards that we place on all of our resorts. As a leading group of Mexican Resorts, our goal is to put forth a high-end consistency in all of our endeavors. And our commitment to providing only...More

Reviewed 1 week ago via mobile

I have been looking for a bar tender like Clemente for the last 6 years! He is one of the BEST bartenders we have ever had! He was working at the travel club bar and I wish that he always worked here!More

1  Thank kayleepoulsen08
Response from Rodolfo G, Director General at Grand Velas Riviera MayaResponded 1 week ago

Thank you, Ms. Poulson, for recognizing the expert efforts of this young man, Jose Clemente. Unfortunately, I believe that your review was meant to be placed, and seen, on another business´ TripAdvisor profile, as he is not in the employ of our resort. However, based...More

Reviewed 2 weeks ago via mobile

When entering was a little confusing .but the room is so beautiful and comfy. I had the best time.its a big place.we went all over it the water is beautiful and the food is amazing the people working there were amazing. Friendly staff great shows.a...More

Thank Lanaia W
Response from Rodolfo G, Director General at Grand Velas Riviera MayaResponded 2 weeks ago

Thank you very much for deciding to vacation with us at Grand Velas, and also for sharing your glowing satisfaction with everyone in the TripAdvisor Community. We are pleased that once you arrived and were driven through the winding paths that led to your selected...More

Reviewed 2 weeks ago

We stayed here for a work event. The hotel was amazing, we had an ocean suite with a plunge pool. The service was amazing and the room was beautiful. The mini bar was full stocked with good items. The restaurants were amazing and the food...More

Thank KamTM
Response from Rodolfo G, Director General at Grand Velas Riviera MayaResponded 2 weeks ago

Thank you so much, Kam, for sharing with us your joy along with some of the features of Grand Velas that stood out for you and your co-worker. It is our vision to provide our valued guests with all the comforts and details that make...More

View more reviews
About
Awards & Recognition
GreenLeaders Platinum level
Amenities
Top amenities
Pool
Beachfront
Free Parking
Fitness Center with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Business Center with Internet Access
Room Service
Meeting Rooms
Children Activities (Kid / Family Friendly)
Wheelchair access
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Airport Transportation
Breakfast included
Breakfast Available
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
$720 - $1,884 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Top resorts Hotel in Playa del Carmen
#2 Green Hotel in Playa del Carmen
#3 Spa Hotel in Playa del Carmen
#3 On the Beach Hotel in Playa del Carmen
#4 Luxury Hotel in Playa del Carmen
#16 Family Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$720 - $1,884 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Top resorts Hotel in Playa del Carmen
#2 Green Hotel in Playa del Carmen
#3 Spa Hotel in Playa del Carmen
#3 On the Beach Hotel in Playa del Carmen
#4 Luxury Hotel in Playa del Carmen
#16 Family Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Photos
Traveler (2,927)
Pool & Beach (798)
Room & Suite (795)
Dining (381)
Amenities (121)
Family and Play Areas (22)
Business Center & Event Rooms (9)
Nearby
Nearby HotelsSee all 222 hotels in Playa del Carmen
Platinum Yucatan Princess All Suites & Spa Resort
6,386 reviews
.44 miles away
Grand Riviera Princess All Suites Resort & Spa
9,939 reviews
.48 miles away
Grand Sunset Princess All Suites Resort
10,197 reviews
.60 miles away
Family Club at Grand Riviera Princess
667 reviews
.61 miles away
Nearby RestaurantsSee all 1,487 restaurants in Playa del Carmen
Brisas Restaurant
96 reviews
.69 miles away
Coco's Cabanas
220 reviews
.88 miles away
Koh Thai - Wok Cuisine
170 reviews
.89 miles away
El Puerto
204 reviews
.91 miles away
Nearby AttractionsSee all 761 attractions in Playa del Carmen
Playa
5 reviews
1.06 miles away
KayTours
580 reviews
1.28 miles away
Co.Cos Culinary School & Catering
264 reviews
1.21 miles away
Kitemex
131 reviews
.77 miles away
Questions & Answers
Ask a question
saucyt75
September 19, 2018|
Answer
Response from Rodolfo G | Property representative |
Dear Saucyt75; Thank you for choosing Grand Velas as a set up for your next vacation. We recently open Grand Class as family friendly ambiance, in order to please families who wish to enjoy oceanfront top luxury suites. The... More
0
Votes
Conchy G
August 16, 2018|
AnswerShow all 6 answers
Response from Rodolfo G | Property representative |
Dear Conchy G; Warm greetings! Riviera Maya had been in a constant change due to different situations like global warming, pollution and Sargasso. As a hotel, we do a hard work to keep our beach clean and in the best... More
1
Vote
Bubtina2000
August 5, 2018|
AnswerShow all 2 answers
Response from Rodolfo G | Property representative |
Hello and thank you for such an important and interesting question, and indeed dining specialty restaurants have a dress code which is Elegant-Casual (collared shirt, trousers and closed footwear for men; dresses, skirts, or... More
0
Votes
Room Tips
"Beach side adult section"
Read review
"Grand Class is the best"
Read review
"Zen ambiance for... well... a zen experience, Ambassador for a lively family environment, Grand Class for..."
Read review
"We enjoyed staying in the Zen for the location within the hotel"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing