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Carretera Cancun Tulum Km 62, Playa del Carmen 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (3735)
Pool & Beach (985)
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 07/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Velas Riviera Maya
Updated 07/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 264 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
GreenLeaders Platinum level
Amidst the tropical beauty of the Mexican Caribbean, Grand Velas RIviera Maya is a AAA Five Diamond Luxury All-Inclusive resort with 539 suites set in three ambiances; haute cuisine at 8 restaurants, 5 bars and Aqua Bar; SE Spa; and fun family activities or romantic moments for couples. Three unique ambiances ZEN GRAND Surrounded by jungle, mangroves and natural cenotes. AMBASSADOR Ideal for families looking to spend a day basking in the sun on white sand beaches. GRAND CLASS Suites are designed to provide an experience of absolute relaxation overlooking the sea. Our Luxury All Inclusive concept: • Personal concierge • 24-hour suite service • Private terrace with sitting area • Indoor jacuzzi • Daily-stocked in-suite minibar • Welcome bottle of mezcal • Nespresso coffee maker • Pillow menu
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Room & Suite (880)880
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast in the room
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Fishing
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Concierge
Currency exchange
Shops
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Private beach
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Flatscreen TV
On-demand movies
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Green
Great View
Languages Spoken
English, Spanish

Location

Full view
Contact
Carretera Cancun Tulum Km 62, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Cancun Airport27 miSee all flights
Aerodromo de Playa Del Carmen5 miSee all flights
See all nearby hotels
4,697Reviews535Q+A100Room tips
Traveler rating
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Popular mentions
Flyer138036 wrote a review Yesterday
2 contributions
I stayed 10 days in the the Grand Velas section of the resort. The room was lovely with an ocean view and every amenity I desired. The restaurants had wonderful choices of food and the pool area was my favorite. I was traveling alone and felt safe and my the staff were excellent.
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Date of stay: August 2020
Value
Service
Sleep Quality
Room Tip: I stayed on the second floor with an ocean view. I absolutely loved waking in the morning and...
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ssavett wrote a review Jan 2020
Philadelphia, Pennsylvania8 contributions
Hotel's Favorite
We traveled as a family of 12 with 3 generations and 5 children between the ages of 18 months to 11 years. There were multiple activities for every age, delicious fresh food always available, and impeccable, beautiful, large rooms and public areas. The huge pool and the proximate beach provided endless entertainment and activity. The staff was especially pleasant and competent at every level. They sincerely smiled and assisted the guests at every opportunity. Overall, our experience was outstanding.
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Date of stay: December 2019Trip type: Traveled with family
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Response from DirectorGVRM, Director General at Grand Velas Riviera Maya
Responded Jan 7, 2020
It was a great pleasure for us to host the three generations of your lovely family and provide each one of them with the relaxation, cuisine, and the fun & sun that they were expecting. When catering to the expectations of twelve family members, we have to ensure that all ages are well-attended to. For us, everybody is a priority, young, mature, and even the infants have expectations. And that is why we have worked so hard, and smart, over the years to gain a resounding thumbs up from large families. Thank you for sharing with us your satisfaction, happiness, and glowing photos. And now that you know us much better, I hope that we will have the honor of reliving all these beautiful moments with you in the future. As always, we are at your service, RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA
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Giuseppe A wrote a review Aug 7
Mexico City, Mexico1 contribution
It is always a pleasure to be a spoilt guest at the GV Riviera Maya! The whole resort is extremely well kept, and the food is extraordinary. However, what makes a difference is their people, their welcoming attitude and professionalism. Many thanks to Daniela for her gym/yoga/acquaforza classes that have kept the whole family fit and entertained, to Marco for being always around with a smile and ready to sort out any problem, to the staff at Bistro (Edgar, Maira, Ernesto, Felix, Becker, William, Rubi and Mirelle) and the staff at the Ambassador Pool (Luis x2, Israel, and the rest) for taking such good care of us.
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Date of stay: August 2020
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Response from Rodolfo Gonzalez, Director General at Grand Velas Riviera Maya
Responded 4 days ago
Guiseppe, it was our pleasure to ensure that your entire family was well-catered to and smiling from start to finish. There are certainly many aspects that go into a highly-fulfilling resort experience. Apart from having 5 Diamond facilities, 4 & 5 Diamond gourmet dining venues, and perhaps the best stretch of silky white beach in all of Mexico, it's our people that really make it all work. Whether it's guidance from Marco, your butler extraordinaire, or Daniela, who helps to invigorate your day, you can be sure that your happiness is our #1 priority. After all, you are the reason we are here, and the reason for all our successes. Thank you, sir, for selecting Grand Velas Riviera Maya for your long-awaited vacation. We look forward to repeating all of these magical moments with you at your earliest convenience. Until then, we continue to place ourselves at your service. Thank you! RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA
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Christian S wrote a review Aug 3
Phoenix, Arizona29 contributions22 helpful votes
We own a week at this resort, but haven't been in 14 years. Going back, the property and rooms were in almost as good of shape as they were when they were brand new (when we bought). This is a beautiful resort. The rooms are spacious and palatial. The grounds are immaculately kept. But the staff is probably the most impressive thing, which is kind of amazing, considering how big of a resort it is. Every time we called the front desk for something, whether it was to bring ice or pillows or fixing something, they were there within a few minutes. Viri and Gabby, Who do crafts and other fun things for the kids, are fantastic. They are super kind, sweet, and fun. Our kids absolutely loved them, and we felt great with leaving our kids with them. Jordan, Who is on the entertainment staff, was a constant source of fun for our kids. They truly made friends with him, and he provided them lots of laughs and fun. They clean the room every day, including doing the dishes (which is good, since there is no dish washer), sweeping, changing the sheets and towels. This is the most well stocked kitchen I've experienced at a time share, and the things we felt there weren't enough of they brought us more. One disappointment was that they charged us for using the amenities - gym, mini golf, tennis. We are owners, and owners apparently get amenities for free when staying during their normal week. But we had traded in during a different week because of the coronavirus. When you are there on a different week than the one you own, they charge you for amenities. That was pretty disappointing, considering we've paid over $10,000 in maintenance fees for this property over the years.
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Review collected in partnership with RCI
Date of stay: July 2020
Value
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Cleanliness
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Sleep Quality
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Response from Rodolfo Gonzalez, Director General at Grand Velas Riviera Maya
Responded 1 week ago
Thank you very much, Christian, for visiting this beautiful region and sharing your positive impressions with the world. In reading your detailed comments, it is apparent that your experience was at an entirely different property. At Grand Velas, our suites do not come equipped with kitchens as we are a 100% All-Inclusive Resort. Nor do we have in our employ the Kids Club personnel that you kindly highlighted by name. But for us, the most important aspect of your review is that your family enjoyed themselves during their trip to Mexico, and on behalf of the entire hospitality industry in Riviera Maya, I thank you for making the trip. Until next time, sir, we wish you and your lovely family a safe and happy summer in Phoenix, Arizona. Thank you, RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA
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Chris wrote a review Jul 2020
1 contribution
Just returned from spending 4 days at the Grand Velas Riviera Maya with my family and had a great time! Have to say they where fully committed to keeping us safe in these COVID times. Very diligent in their cleaning and mindful of every detail. The General Manager Fito and Lety Fernandez (Spa Director) as well as their super Concierge team (Diana Garcia and Marco) where very kind and always ahead on every detail. It was truly a magnificent experience which of course I´m looking to repeat in the near future!
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Date of stay: July 2020
Rooms
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Response from Rodolfo Gonzalez, Director General at Grand Velas Riviera Maya
Responded 2 weeks ago
It was a great pleasure for us, Chris, to host you and your lovely family with the care and elegance that we are highly recognized for. During these challenging times, we realize that many families, such as yours, wish to get away from it all for a week and spend quality time together. That is why we have incorporated into our already strict hygiene standards some of the most stringent protocols that protected your family throughout your stay. And now that you have seen and lived firsthand the nature, beauty, and safety of Grand Velas, it is safe to assume that we will have the privilege of reliving all these wonderful moments, once again, in the loving company of your family. Thank you, sir, for entrusting Grand Velas with your family's well-being. You can be assured that we will be awaiting your return, better than ever, to cater to all your future needs. Until then, we continue to place ourselves at your faithful service, RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA
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PRICE RANGE
$815 - $1,316 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand velas all suites & spa resort, riviera maya hotel playa del carmen, grand velas all suites and spa resort, riviera maya, grand velas hotel riviera maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
493
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Frequently Asked Questions about Grand Velas Riviera Maya
What are some of the property amenities at Grand Velas Riviera Maya?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
What food & drink options are available at Grand Velas Riviera Maya?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Velas Riviera Maya?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Grand Velas Riviera Maya?
Conveniently located restaurants include Piaf Restaurant, Saffron, and Brisas Restaurant.
Are there opportunities to exercise at Grand Velas Riviera Maya?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Grand Velas Riviera Maya have an airport shuttle?
Yes, Grand Velas Riviera Maya offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Velas Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Velas Riviera Maya offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Velas Riviera Maya?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Grand Velas Riviera Maya?
Many travelers enjoy visiting Zona Arqueologica Playa del Carmen (5.2 miles).
Does Grand Velas Riviera Maya have any great views?
Yes, guests often enjoy the ocean view available here.