Came here with my family to celebrate graduation and it did not disappoint. The service, food, and most importantly the hospitality by every single staff member was beyond expectation. Special thanks to our concierge Carlos who was so helpful and incredibly sweet the whole time. He even decorated our room with beautiful balloons to celebrate graduation and make it even more special. The staff is truly the key to making the experience so so unforgettable and one of a kind. Thank you so much to the whole staff at Grand Velas and a special thank you to our wonderful concierge Carlos!
Wow wow wow. Unmatched pampering for the start. Amy and Edith took such care of us throughout our stay. Our meals were delectable and a spa experience unlike anywhere we’ve ever been! The beach is pristine covered by soft and comfy loungers and bali beds. You never have to wake up early to secure yours. There are plenty!!! Our tasting experiences in the top two restaurants in playa was something out of this world. Flavours we’ve never tasted paired with premium wines which were included. The gym is complete for any avid health buff. Grand Velas has you craving more and more. It’s going to be our yearly goto place!
This is the 2nd time my family has visited Grand Velas and we absolutely loved our stay. Katherine was our personal concierge and she was amazing. We highly recommend and will be going back next year!
This resort is over the top. The facility is immaculate, beautiful in design and appointment. But the key is the staff. From Miguel on the 3rd floor of the Adults only section, the hotel restaurants, Karen, Maria, Ernesto, and our pool waiters, Mario and so many others. They have made our stay incredibly wonderful. A must see and stay resort.
My partner and I got married at Grand Velas Riviera Maya in mid may of 2022. Our wedding coordinators (Daniela, Andrea, and Fernanda) made the experience so easy, fun, special, and stress free. We had about 55 guests who couldn’t stop talking about how much they enjoyed the wedding and resort. Daniella stayed in constant contact with me regarding all the wedding details ahead of the event. She was always so quick to respond and helpful with any questions/concerns that came up along the way. This made it easy on me, especially trying to plan a wedding from a different country. We truly loved our wedding coordinators so much! We can’t say enough good things about them. We miss them already now that the event is over. The resort itself is beautiful. The food is amazing. Our personal concierge Ale was so accommodating and friendly, she really went above and beyond for us. 100% recommend this place for a vacation and/or event. We are counting down the days till we get to go back to celebrate our one year anniversary! Cait & Chris…
The overall experience was amazing with great accommodation. My personal concierge, Jimena, did a great job helping with anything needed! She was fast and knowledgeable in providing guidance. I would highly recommend this resort.
Hubby and I the most amazing stay at Grand Velas Riviera Maya for our 10th anniversary! A friend recommended this luxury all-inclusive and it did not disappoint. Every detail, encounter, and bite was absolutely perfect. Impeccable service at every turn and amazing culinary experience. We also had a simple vow renewal ceremony and photoshoot and Andrea, Monserrat, and the events and photography team did an amazing job making this exhausted wife and mom feel like blushing bride. They made our intimate heartfelt ceremony extra special and were incredibly sweet and helpful with every detail. If you are on the fence about a stay or planning an event, do yourself a favor and just book it already.
Travelled to Grand Velas with friends to celebrate a special birthday. Food and service were excellent and we were well cared for! Leo, Santos, Oscar and Luz provided exceptional service at the pool and zen bars. Service at each dinner was also excellent. Really appreciate the attentive and kind service we received.
This is my second time visiting the resort and my first working with the wedding team. Because of my first visit, I KNEW the quality of the room, service, and food would be incredible, so I couldn't wait to experience the wedding end of things. Andrea, Fernanda and Monserrat were fantastic. They were prompt and attentive before my arrival, during my stay and even upon departure. This wedding team made sure every details was flawless and spoiled me in the meantime. If you're considering hosting your special event or celebrating a milestone here, consider no further...GO! This is an all around luxurious experience every step of the way.
Perfect! Accommodations, food, spa, location, service. Absolutely everything was immaculate. Our concierge, Alejandra, was wonderful, as well as, every staff member we encountered, including our favorite pool concierge, Gabriel. They take “guest satisfaction” to a new level. All around amazing. We will definitely be back.