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Grand Velas Riviera Maya

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2,592 Reviews from our TripAdvisor Community

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Showing 1,979: English reviews
Reviewed yesterday NEWvia mobile

We originally booked elsewhere and moved due to construction noise. We rebooked here and 30 minutes later were greeted with a warm welcome. We booked the Grand Class Ocean View with the pool and the view was amazing. The resort is impeccably clean and everyone is there to assist you. Our concierge made our reservations at times that worked for...

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1Thank Bubblesprincess
Las Vegas, Nevada
Reviewed yesterday NEW

Let's start with the simple word...WOW!! I have never in my life experienced customer service like I did at Grand Velas. From the moment we(my wife, daughter and I) were picked up from the airport to our check-out the service provided was beyond stellar! I could not take a step without being greeted with a smile and kind greeting. I...

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1Thank Capt419
Reviewed 4 days ago NEWvia mobile

I had the pleasure of staying two nights at this fabulous resort. Although I was there for business and it took up most my time, I had the chance to tour the beautiful property and experience what I can say is the best service I've had in my life. The hotel staff treats you with the upmost respect and they...

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1Thank Mario G
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Mario, welcome to a new level of hospitality. Your wonderful anecdote is just one of the many surprises that we provide each day to our valued guests. Our philosophy is proactive hospitality which is a trait that many hotels seem to have forgotten over the years, and our back-to–basics style of service is truly one of our shining stars along...

Williamsburg, Virginia
Reviewed 4 days ago NEW

We decided to spend the extra and go for the best and we're not disappointed. The Grand Class section fit all of our needs. Plenty of restaurant choices and bars to choose from or just chill out with dinner on the large balcony with plunge pool. Our concierge Paola made sure that we were always taken care of and at...

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1Thank Philip F
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you very much, Phillip, for investing extra in pampering yourselves in our luxury style of all-inclusive. As you have lived and experienced, the pricing is not just representative of our 4 and 5 Diamond dining venues. They also include our ample suites with L`Occitane amenities that we furnish, as well as the dedicated and efficient efforts of my 1,400...

Philadelphia, Pennsylvania
Reviewed 6 days ago NEW

I stayed at grand velas for 4 days this past November. This was my 4th time staying at this property. Every time I come back i worry that it won't live up to past memories but it never disappoints. We stayed in Grand Class and it was amazing. Our Conceige Carlos was so amazingly helpful and checked in with us...

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2Thank Kimb35
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you so much, Kim, for your outstanding loyalty toward the resort. It is easy to say that your expectations seem to rise with each visit, and I am pleased that my staff, including Carlos, continues to go the extra mile in providing you with wonderful memories in this "paradise" of yours. Thank you for sharing your enthusiasm on Grand...

Miami, Florida
Reviewed 6 days ago NEW

Fantastic place to relax and feel spoiled...!! Great to bring family and friends, and a lot of appetite. Food selection and meals are just outstanding. Staff extremely well trained and "super" friendly. best place to enjoy authentic "Mexican" meals.

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2Thank Nils E
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Nils, it was our pleasure to provide you and your family with an outstanding experience here on the shores of Playa del Carmen. You are certainly correct that Grand Velas is the perfect place to bring friends and a big appetite. Whether it is dining in our 4 and 5 Diamond restaurants or simply snacking by our pools and casual...

Denver, Colorado
Reviewed 1 week ago

We had a group of amazing kids club helpers - Bety, Grace, Diana, Karla, Lorena - they took care of our 10 year old son Tristan and did an absolutely amazing job. Attentive, caring, friendly - dependable, creative, and always available. They made our trip so enjoyable ! Fourth year in a row at this great resort of thanksgiving break,...

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2Thank Steve R
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

I thank you kindly for your warm and special recognition for the young girls that administer our Kids Club. We realize that when the parents feel comfortable leaving their children in our hands, it makes for an all around successful vacation for the entire family. And you can tell when Tristan is enthused to be in the club just by...

Greenville, South Carolina
Reviewed 1 week ago

We recently stayed at Grand Velas for our 20 anniversary trip. It was amazing!!! We stayed in the Grand Class section and had our own plunge pool on the balcony. The room was huge and one of the nicest we have stayed in. The food was delicious at all the restaurants, and the grounds were spectacular. But by far the...

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2Thank Blair B
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

First of all Blair, I wish to congratulate you on your 20th-anniversary milestone. You certainly know how to ring in the celebration with a visit to our Grand Class ambience for the finest in refined comfort. As director, I always appreciate when guests take a few moments to put the spotlight on my dedicated young women and men. I see...

Seattle, Washington
Reviewed 1 week ago

We stayed for 4 days. It was very impressive that staff including we didn't introduce called us our name. That felt us special guests. The circumstance is wonderful and amazing. There are several restaurants and we were not bored for every meal. The beach is also very beautiful.

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2Thank kota_hase
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

We are truly pleased to have made such a surprisingly wonderful impression on you with our dedicated service. In the history of the hospitality service, it has always been important to recognize one's guests and call them by name. And that is a trait that we have not forgotten, and as a large resort with 550 suites we do our...

Houston, Texas
Reviewed 1 week ago

My husband and I needed a quick getaway before the craziness of the holiday season. This place was amazing-the grounds, rooms, restaurants, spa are kept in immaculate condition and the staff is extremely friendly and willing to help with anything! We have told everyone about Grand Velas and we will be back!!

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2Thank samantha m
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

I am truly thrilled Samantha that your quick get-away resulted in such enthusiastic comments. It is very evident that this time-out from daily life was totally well worth it, and I would be very curious to see the positive results after an even longer stay in this paradise called Grand Velas. Thank you for selecting us to destress. I am...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Business Center with Internet Access
Official Description (provided by the hotel)
Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more   less 

Additional Information about Grand Velas Riviera Maya

Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $691 - $1,644 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Velas Riviera Maya 5*
Number of rooms: 493
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, BookIt.com, Hotels.com, Odigeo, Priceline, Travelocity and Jetsetter so you can book your Grand Velas Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#2 On the Beach Hotel in Playa del Carmen
#2 Spa Hotel in Playa del Carmen
#2 Top resorts Hotel in Playa del Carmen
#2 Luxury Hotel in Playa del Carmen
#6 Business Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
#23 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Grand Velas Riviera Maya staff and other travelers.
272 questions
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Questions? Get answers from Grand Velas Riviera Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I like the Zen Area as it is quieter and in a more tranquil location.”
 of 5 bubbles Capt419, yesterday | Read review
“If you don't have kids with you, spend the money for the Grand Class Suites on the Top Floor”
  • View from our suite
 of 5 bubbles 882philipf, 4 days ago | Read review
“Grand class has amazing view of ocean but Zen is in jungle and also spectacular..”
 of 5 bubbles Kimb35, 6 days ago | Read review
“Grand Class section on the top floor with private plunge pool! The top floor apparently has higher ceilings so the rooms appear even bigger even though they are the same size as the other rooms.”
 of 5 bubbles 587blairb, 1 week ago | Read review
“We stayed in the Adults only section which was beautiful. The ambassador (family) section was right next to us, and we used both pools (the Ambassador tends to be more lively). The Zen section is also beautiful but is set more in the "jungle" and is a shuttle ride to the other part of the resort by the ocean. But the shuttle ride is literally 1 minute and is always available. ”
 of 5 bubbles tlynneseyfarth, 1 week ago | Read review
5 of 5
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