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Carretera Cancun Tulum Km 62, Playa del Carmen 77710 Mexico
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About

#4 of 334 hotels in Playa del Carmen
Location
4.7
Cleanliness
4.9
Service
4.7
Value
4.4
2022 Travelers' Choice Best of the Best
GreenLeaders Platinum level
Amidst the tropical beauty of the Mexican Caribbean, Grand Velas RIviera Maya is a AAA Five Diamond Luxury All-Inclusive resort with 539 suites set in three ambiances; haute cuisine at 8 restaurants, 5 bars and Aqua Bar; SE Spa; and fun family activities or romantic moments for couples. Three unique ambiances ZEN GRAND Surrounded by jungle, mangroves and natural cenotes. AMBASSADOR Ideal for families looking to spend a day basking in the sun on white sand beaches. GRAND CLASS Suites are designed to provide an experience of absolute relaxation overlooking the sea. Our Luxury All Inclusive concept: • Personal concierge • 24-hour suite service • Private terrace with sitting area • Indoor jacuzzi • Daily-stocked in-suite minibar • Welcome bottle of mezcal • Nespresso coffee maker • Pillow menu
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast in the room
Swimup bar
Poolside bar
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Private beach
Additional bathroom
Housekeeping
Interconnected rooms available
Flatscreen TV
On-demand movies
Private balcony
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Great View
Languages Spoken
English, Spanish

Location

Full view
Contact
Carretera Cancun Tulum Km 62, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Cancun Airport27 miSee all flights
Aerodromo de Playa Del Carmen5 miSee all flights
See all nearby hotels
5186Reviews598Q+A100Room tips
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Erin R wrote a review Yesterday
1 contribution
Our family visited Grand Velas in November 2022. The staff is wonderful. Ruben, Jaqueline, Beatrice, and Andres always made sure our time by the pool at the grand ambassador was comfortable and provided quick, friendly service. Chef Adan Fierro made delicious food at the pool bar. We enjoyed all of the restaurants that we tried. Our favorites were Sen Lin and Chaka. The staff was also incredible with our children. They had a wonderful time at the teen club and trying new experiences like scuba diving. Our youngest cried heavy tears on our last day because he was going to miss the people he met so much. Aldo, Gerardo, Susana, Angela, and Fidel ensured our children had a fun packed vacation and made them feel like family. Eduardo was our concierge and scheduled a surprise birthday for our child. The resort took the time to recognize this event would be occurring during our stay and approached us about the special party they wanted to throw. Our son loved the piñata party and was touched by this special attention. We sincerely appreciated the staffs attention to detail and desire to make our stay fabulous. Other notable staff that made our stay comfortable included Carlos at Sen Lin and Raymundo at Chaka. Luis and Miguel took time to greet us each day and made sure we got anywhere we needed to be in a timely manner. While on the resort, Jonathan with Blue Dreams helped us engage in several fun activities. We made lasting memories and will certainly be back as soon as possible. I highly recommend Grand Velas if you are traveling to Riviera Maya.
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Frank B wrote a review Aug 2022
Chicago, Illinois6 contributions1 helpful vote
+1
Hotel's Favorite
My family recently stayed at the resort and it completely exceeded our expectations! The spa is without a doubt the best in the world. The service from our concierge, Miguel was top notch and his individual care for us made our trip that much better. Their signature restaurant, Cocina de Autor far exceeds anyone's expectations for an all-inclusive resort and they specially prepared two different menus in the week we stayed with them. The sommelier took extra effort to identify wines that my wife and I would enjoy. I cannot say enough about the service and the superior grounds which both made us consistently feel like we were on a movie set. The various pools and the offerings on the beachfront made everyday memorable. If you have the means, I cannot recommend this resort anymore for a long weekend or an extended stay.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Rodolfo Gonzalez, Director General at Grand Velas Riviera Maya
Responded Sep 5, 2022
It was our pleasure, Frank, to have delivered to you and your lovely family the vacation experience you never imagined. As you have seen firsthand, Grand Velas is not a typical all-inclusive hotel; but a setting where you receive luxury and feel like royalty. And having the top-ranked Spa in Latin America and the first 5 Diamond Restaurant in an all-inclusive are just two examples that lift us above the competition. Frank, we look forward to hosting you again at your earliest convenience, but in the meantime, we wish your family all the best for a wonderful Holiday Season. Thank you, RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ATLAgirl wrote a review Nov 2022
Atlanta, Georgia6 contributions7 helpful votes
The staff and service were nothing short of first class and the property is breathtaking!!! There are lots of activities for all ages as well as places for moments of zen and relaxation. The food was delicious too!
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sabrina G wrote a review Nov 2022
Philadelphia4 contributions1 helpful vote
This was our second time visiting Grand Velas. I think the concierge can make or break your trip. Melissa de Leon was amazing and I hope we can see her again! She always had a smile on her face and made our trip very memorable for our children... from remembering snacks they liked to asking about their day and even bringing them an ice cream float for the pool. You can tell she enjoys her work and is a very positive and optimistic person - her positive energy made even annoying issues easier to deal with. Tayde helped us at the pool and beach and we remembered each other from last year. His service was amazing and he always came around to check in on us and our family. Thank you also to Liliana in the kids' club and the very kind man and woman who ran the Zumba classes and water games daily! You made our experience unforgettable! Some notes if you're traveling with kids: 1. Pool toys are welcome in the pool. 2. "Bubble hunting" on the kids' club schedule is a FOAM PARTY in a giant inflatable and is loads of fun. 3. We brought a water football and used it for hours every day - definitely worth bringing! 4. Definitely bring the kids to the kids' club. They have so many different crafts and activities and our kids were in heaven. 5. Bring cash. The ATM ate our bank card and there is nothing the resort can do to help.
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Date of stay: November 2022
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Room Tip: The rooms closest to the lobby allow you to enjoy the evening musicians from your balcony.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Isha V wrote a review Nov 2022
It was truly the most amazing experience! Our concierge Erendira went above and beyond in planning our experiences the entire stay. She even helped us locate a tablet we forgot in the taxi on our way back and kept us updated. The resort/ restaurants/ pools are fabulous and we can’t wait to go back!
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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pimplepopperDO wrote a review Nov 2022
Dayton, Ohio174 contributions50 helpful votes
I absolutely loved this resort. We stayed at GV Puerto Vallarta last year, and had high standards to meet for this trip, and we were not disappointed. The service is first class!!! The food at every restaurant including breakfast and lunch buffets is fantastic. I couldn't skip a meal, and was a gluttonous fool during the week we spent there. The spa is unbelievable, the gyms are great and clean, the beach is accessible, the pool is huge. The programming is impressive for both adults and children. Rooms are spacious and comfortable. Gift shops are great. We frequented the karaoke bar most nights and the coffee shop (piano bar) most mornings. The most impressive piece is the outstanding staff, who pampers you to the next level. I also recommend a family photo session - Nerea was our photographer and her work was stunning. We absolutely couldn't believe the amazing photos she captured! It was a perfect trip.
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Favored12 wrote a review Nov 2022
Suwanee, Georgia29 contributions18 helpful votes
Another awesome trip to Grand Velas and we cannot wait to go back next year for our annual trip to this paradise! Jeronimo was our concierge for the Ambassador part of the resort. Our kids had the best time yet. We loved the Lucca and Frida restaurants best. You cannot go wrong staying at the Ambassador part of this exquisite hotel.
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Date of stay: November 2022
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Location
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Room Tip: Order room service for breakfast from the night before so you can head to the water ASAP and get...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Runner1082 wrote a review Nov 2022
Washington DC, District of Columbia39 contributions68 helpful votes
We spent the week at Grand Velas (family of 4 with 2 kids ages 6 and 10) and it was nothing short of amazing. The staff make the experience so enjoyable. Everyone was attentive and kind. The resort and room were exceptionally clean. The food and food service was 10/10 and the kids LOVED every moment of their time with the Kids Club/Teens Club and all of the activities. We would highly recommend this hotel to anyone looking for a truly fabulous vacation.
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Date of stay: November 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Linda S wrote a review Nov 2022
1 contribution
This was our 15th time visiting Grand Velas. This time like all others was absolutely perfect. Jorge our concierge made sure we were comfortable at all times, he was great. Carlos & his partner at Sin Lin were wonderful waiters and very attentive. The wait staff at the Zenn pool are the nicest and most helpful people I’ve met. Antonio from room service was very nice. Everything was great and we will be back in March !
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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dfacter wrote a review Nov 2022
Santa Monica, California1 contribution4 helpful votes
Now that our youngest son was potty trained completely we finally had the chance to take a trip. I'm not trying to be graphic, but at the same time both my wife and I have touched every continent, have travelled VIP for work, we've travelled in our early 20's counting every penny, and everything in-between. We decided now that we're parents we decided that the easiest way to take these guys anywhere was to do all-inclusive. My wife does research online, I just trust what she finds out, and I'll be able to handle everything once we get to where we're going. Grand Velas - the reviews were exceptional - and I almost feel like it's not enough. Every single person I had contact with at the resort, made sure every question was answered, and not just answered, but made sure you knew exactly what needs to be done. Directions, food, times, etc. The way they set you up with a personal Concierge to manage your experience - I can't speak for all of them, but I guarantee you they all are cut from the same cloth and the same training. Our concierge was Jeronimo. Just a good kid - smart, engaging, charming - I wanted to go fishing, on it. I needed to change reservations for dinner, I had to do this or that - Jeronimo was on top of it. I asked about this or that. On it. Let's put it this way - every day my son's woke up they asked if they were going to see Jeronimo. When we left, my boys gave Jeronimo a giant group hug. Jeronimo genuinely cared that we had a great experience. Grand Velas has great training but they also found a diamond on this young man. Now the next group of guys I have to recognize - Ruben, Luis, Humberto - the gentlemen who helped us by the pool. Hey, we spent 12 hours a day at the pool/beach minimum and these gentleman were on it. I had a Groot t-shirt - little tight - Ruben called me "Grooooot" and chuckled at it and I was "Grooooot" the rest of the time. And I loved it. That stuff is funny to me and the fact that were able to read that, as opposed to some people just want to be left alone - smart hospitality. They were all funny, engaging, asked what we needed, supplied it. Gave us what we wanted prior to us asking. Same thing - me and the boys gave them all hugs when we left. Restaurants - our personal favorites were Frida and Piaf. Room Service was a life saver for us with the boys - chicken tenders, spaghetti, pizza, etc. All good, perfect to the order. But that's not doing it justice - all the food was good. The catch of the day on the beach - fresh fish cooked right there on the beach. It was great. The kids events during the day - all fun and engaging - even us adults got into a few of the games. The direct staff and even the head of the group - just genuinely nice, happy, and helpful people. This is a little wordy and I know I carried on a bit, but I genuinely want the staff to understand that they made our trip for us. The location and facility are beautiful, but the people are the ones that made the trip the best. Kudos to Grand Velas.
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Date of stay: November 2022
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Room Tip: I tip everyone with cash.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$975 - $1,325 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand velas all suites & spa resort, riviera maya hotel playa del carmen, grand velas all suites and spa resort, riviera maya, grand velas hotel riviera maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
493
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GRAND VELAS RIVIERA MAYA - Updated 2022 Prices & Resort (All-Inclusive) Reviews (Playa del Carmen, Mexico)

Frequently Asked Questions about Grand Velas Riviera Maya
What are some of the property amenities at Grand Velas Riviera Maya?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
What food & drink options are available at Grand Velas Riviera Maya?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Velas Riviera Maya?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Grand Velas Riviera Maya?
Conveniently located restaurants include Saffron at Banyan Tree Mayakoba, Piaf Restaurant, and Brisas Restaurant.
Are there opportunities to exercise at Grand Velas Riviera Maya?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Grand Velas Riviera Maya have airport transportation?
Yes, Grand Velas Riviera Maya offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Velas Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Velas Riviera Maya offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Velas Riviera Maya?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Grand Velas Riviera Maya?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (5.2 miles).
Does Grand Velas Riviera Maya have any great views?
Yes, guests often enjoy the ocean view available here.