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Grand Velas Riviera Maya

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Grand Velas Riviera Maya
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2,491 Reviews from our TripAdvisor Community

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Showing 1,919: English reviews
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Grand Velas Riviera Maya exceeded expectations in all areas. The staff works so hard to surpass guest expectations and always have a smile. The butler concierge takes time to ensure that you know all services \ options available at the resort and does all of the registration & reservation work for restaurants, etc. You have to see the architecture! Nothing... More 

Helpful?
Thank Donald H
Las Vegas, Nevada
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

This was a luxury property I visited recently and it was the most relaxing trip I've had in a long time. The property is beachfront and was just warm and beautiful. It's set deep inside of its own ("jungla") jungle. The staff makes you feel so welcome with all of the attention they offer. They go out of their way... More 

Helpful?
2 Thank Wendy M
Kenner, Louisiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

After our morning breakfast we headed to the beech to secure a front and center location right on the shoreline. Fran read and I rocked to the playlist on my iPod. Fran consumed a Pina Colada an a Mojito, while I knocked out a couple of Margaritas. Around 1 pm we ordered our lunch on the beech from our waiter,... More 

Helpful?
1 Thank _cravaglia
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Your entire day, from sunrise to sunset, seems to describe many of the refined luxuries that we offer our valued guests. To effortlessly bask in in this glorious ambience with our ample variety of beverages and culinary delicacies means that you have chosen very well your vacation setting. And I am very sure from reading your detailed review that both... More 

London, United Kingdom
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 1 week ago

A major factor in deciding to stay at the Grand Velas was the sheer volume of glowing reviews the resort received on Trip Advisor, but even then I was somewhat sceptical that it could be anywhere near as good as previous guests suggested - I was wrong. Grand Velas is absolutely spectacular in every regard and I genuinely can't think... More 

Helpful?
8 Thank TheLarges1
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

As director, I always appreciate reading a well-documented commentary on the experiences and feelings of my guests. And I am sure that other potential guests who are reading through the reviews, just as you did before, will also appreciate your splendid form of candor. For me, your marvelous feedback will serve to motivate an already motivated employee base, as your... More 

Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Tough to fit it all in one review so here we go: fantastic staff, awesome food options, huge property with awesome 🌴 beaches, a dedicated adult side and family side, great pools, and they work hard to keep you satisfied! I found the spa to be exceptional as well, although the massage itself was very mediocre. Top floor suites feature... More 

Helpful?
5 Thank Rich D
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Rich, it sounds very much that you have found your perfect fit in Grand Velas. Everything from our fabulous service, spacious suites, excellent selection of dining venues, as well as our world-renowned spa all seemed to agree with your tastes. Regarding our spa, there really isn`t anything comparable to its facilities, and I would like to add that my therapists,... More 

Hoboken, New Jersey
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Grand Velas continues to outperform its competitors. Food, service, accommodations were all top notch. Piaf and Lucca are best bets for dinner. Try the traditional ceviche by the pool. Staff are all excellent!

Review collected in partnership with this hotel

Helpful?
Thank davewatts27
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Mr. Watts, thank you for your fine words on your recent vacation with us at Grand Velas. Your great seal of approval on the entire experience shows us that we are on the right path toward providing all our valued guests an eye-opening vacation. Our 4 and 5 Diamond dining venues along with our traditional ceviche are just a few... More 

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We're on our last day of a four day stay in the Grand Class section. While we agree that the dinner food at the adults only restaurants is fabulous, except Autor, the daytime offers are pitiful. We booked Grand Class for a luxury, child free vacation to find out that our ONLY option for breakfast and lunch is to schlep... More 

Helpful?
9 Thank Stefanie R
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

First I would like to deeply apologize to you and your husband for not living up to the expectations that you had during your stay with us. I agree that during the dates of your visit the resort was at an extremely low occupancy, which as a benefit to you, allowed you to enjoy more freedoms than when we are... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

While I have a few small criticisms, they do no warrant any detail or explanation as the setting, property and staff dwarf those minuscule concerns. In short, the property is immaculate and provides a sense of exclusivity no matter what part of the property you occupy. Often, we focus the vacation on culinary aspects first with the rest to follow.... More 

Helpful?
2 Thank Eric S
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Eric, your fine comments are truly welcomed along with your wonderful thoughts on our culinary tour. We certainly have tried to make our niche in the all-inclusive segment with our 4 and 5 Diamond dining venues, and I am very appreciative of your firm seal of approval. As for the "small" details that you briefly eluded to, I must say... More 

Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

From the beautiful, huge pool to the soft white sand beach we loved every moment here. Traveling with our 10 and 7 year old they had a blast too. They enjoyed the kids club, all the activities and the great food. The service, the rooms and all the restaurants and bars were amazing!! We went to the spa and it... More 

Helpful?
Thank Missyjf
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

I am very pleased in reading just how excited you and your family were on your very recent vacation with us at Grand Velas. We certainly plan all aspects of the experience to exceed our guest´s expectations and each and every time that a valuable client shares their happiness it motivates us even more. Thank you for taking the time... More 

Brisbane, Australia
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

My husband and I stayed in the Grand Class suites for our honeymoon. Please find a summary of our stay: Pros: Service - everyone is lovely! A special shout out to Paola and Ezekiel who were stand outs and were great! Paolo especially went above and beyond to ensure bookings were made for us and followed up on every request.... More 

Helpful?
4 Thank Tash_Splash
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

As director, I certainly appreciate guests that not only reserve with us, but travel from afar to get a taste of our Grand Velas style of all-inclusive. And although we may have left a very positive impression on you and your husband on the majority of the aspects that we provide, I always look for that one area that may... More 

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Restaurant
  • Spa
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Business Center with Internet Access
Official Description (provided by the hotel)
Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more   less 

Additional Information about Grand Velas Riviera Maya

Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $682 - $1,869 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Velas Riviera Maya 5*
Number of rooms: 493
Reservation Options:
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Also Known As:
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#2 Top resorts Hotel in Playa del Carmen
#2 Spa Hotel in Playa del Carmen
#2 Luxury Hotel in Playa del Carmen
#2 On the Beach Hotel in Playa del Carmen
#6 Business Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
#23 Family Hotel in Playa del Carmen
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