GRAND VELAS RIVIERA MAYA

Travel safe during COVID-19

What you can expect during your stay

All linens sanitized in high-temperature wash
Face masks required for guests in public areas
Face masks required for staff in public areas
Floors marked for social distancing
Hand sanitizer available to guests & staff
Paid stay-at-home policy for staff with symptoms

Updated 07/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

A note from Grand Velas Riviera Maya

About

5.0

Excellent

4,764 reviews

#4 of 286 hotels in Playa del Carmen

Location

Cleanliness

Service

Value

2020 Travelers' Choice Best of the Best

GreenLeaders Platinum level

Amidst the tropical beauty of the Mexican Caribbean, Grand Velas RIviera Maya is a AAA Five Diamond Luxury All-Inclusive resort with 539 suites set in three ambiances; haute cuisine at 8 restaurants, 5 bars and Aqua Bar; SE Spa; and fun family activities or romantic moments for couples. Three unique ambiances ZEN GRAND Surrounded by jungle, mangroves and natural cenotes. AMBASSADOR Ideal for families looking to spend a day basking in the sun on white sand beaches. GRAND CLASS Suites are designed to provide an experience of absolute relaxation overlooking the sea. Our Luxury All Inclusive concept: • Personal concierge • 24-hour suite service • Private terrace with sitting area • Indoor jacuzzi • Daily-stocked in-suite minibar • Welcome bottle of mezcal • Nespresso coffee maker • Pillow menu

Full view

Property amenities

Free parking

Free High Speed Internet (WiFi)

Pool

Fitness Center with Gym / Workout Room

Bar / lounge

Beach

Diving

Babysitting

Valet parking

Wifi

Hot tub

Pool / beach towels

Infinity pool

Pool with view

Adult pool

Outdoor pool

Heated pool

Private pool

Fitness / spa locker rooms

Fitness classes

Sauna

Restaurant

Breakfast in the room

Swimup bar

Poolside bar

Aerobics

Bicycle tours

Entertainment staff

Evening entertainment

Fishing

Karaoke

Table tennis

Nightclub / DJ

Indoor play area for children

Children Activities (Kid / Family Friendly)

Kids club

Airport transportation

Car hire

Taxi service

Business Center with Internet Access

Conference facilities

Banquet room

Meeting rooms

Spa

Couples massage

Facial treatments

Foot massage

Full body massage

Head massage

Massage

Salon

Steam room

Baggage storage

Concierge

Currency exchange

Gift shop

Shops

Sun umbrellas

Butler service

Doorperson

24-hour front desk

Dry cleaning

Laundry service

Ironing service

Room features

Allergy-free room

Bathrobes

Private beach

Housekeeping

Interconnected rooms available

Private balcony

Flatscreen TV

On-demand movies

Room service

Safe

VIP room facilities

Iron

Laptop safe

Wake-up service / alarm clock

Room types

Ocean view

Bridal suite

Non-smoking rooms

Suites

Family rooms

See more room details

Good to know

HOTEL CLASS

HOTEL STYLE

Great View

Family

Languages Spoken

English, Spanish

Location

Full view

Contact

Carretera Cancun Tulum Km 62 Col. Centro, Playa del Carmen 77710 Mexico

Name/address in local language

Getting there

Cozumel Airport12 miSee all flights

Cancun Airport27 miSee all flights

See all nearby hotels

Nearby restaurants

Cocina de Autor - Grand Velas Rivera Maya

187 reviews

1 minFusion

See all nearby restaurants

4,764Reviews553Q+A100Room tips

Reviews

Write a review

Celstrial wrote a review Yesterday

Chicago, Illinois34 contributions30 helpful votes

Pure Luxury, family vacation, COVID-19 safe

We just came back from a much needed vacation at Grand Velas Riviera Maya. We were originally going to travel 12/2020 but delayed due to rising COVID ## during that period. Ultimately I think everyone has had a rough year so this vacation can't be wrong for many! Chose Grand Velas based on reviews on excellent service, excellent food and of course a luxury experience and Grand Velas is all of this. First off, the resort was quite empty. May be due to being off season (before spring break, after winter break), may be due to COVID. The grand class suites were the only rooms open, the whole ambassador complex was closed except for the restaurants (Frida, Lucca) and the piano bar for one night and the pool with service is available but no one was really there. We felt like we had the whole staff for ourselves which is very self-serving but at the same time, feel for the staff for lack of tips. Hope things pick up soon for all. Because the resort was quiet, didn't have a ton of people doing activities but they offer everything from kayaking, paddle boarding, daily exercise classes, scuba instruction and bike tours of the resort which are included in the all inclusive pricing. We were upgraded to the grand class rooms, we had a first floor two connected rooms with a walk out to basically our private beach and a plunge pool. SOOOO gorgeous. Each room comes with a personal concierge and CAROLINA was the best. I didn't hesitate to ask her anything via text message and she was always quick to respond and get us whatever we needed. The service in this hotel is amazing which was one of the reasons I picked Grand Velas. Every staff member is there to make sure you are getting what you want and need. Certain staff anticipate needs (concierge Carolina, waiter Ernesto) which definitely separates good service from great service. All staff members sincere and nice and helpful, they all seem to be happy even though it was slow business. The food. So we also picked grand velas for the food. I was wondering how it'd turn out figuring how slow the resort was. I think they accomodated very well. They normally run 6 different restaurants and during our 5 night stay, we were able to try 5 of those restaurants! We have 2 kids younger than 7 who are not able to join at two of the restaurants (Piaf and Cocina Artur) but they were welcomed at the kids club/teens club which are open until 11pm and of course our kids loved it there, because they had essentially their own babysitter and run of the whole kid wonderland :P. My favorite meals probably were Frida (high end mexican cuisine), Sen Lin (asian fusion), but honestly I enjoyed all the meals. I think because staff were sparse, the meals did run long, but figuring their high level of execution (dishes were beautiful, all ingredients super fresh, everything made to order), I respect they wanted everyone's dining experience to be excellent. Just expect a long-ish meal. Other dining options included breakfast every day at The Bistro which was consistent and delicious, plentiful. Lunch every day was also at The Bistro and they had a daily special where the chef cooked on the patio (Weds paella, Thurs pasta, Friday steak, Sat tacos, Sun mariscos). We also had poolside service which they were nice enough to get food from the bistro served poolside by request. Lastly we took advantage of 24 hour suite service (room service) where we'd take food to our private beach late nights. All inclusive alcohol was all very good, nothing ever tasted like well alcohol and service kept it flowing always! We also spent a day at the spa which is located at the Zen Suites. Quick shuttle ride from the beach resort. The spa is NOT TO BE MISSED. The location of the zen suites really suites a relaxation vibe even more so than the beach. The spa complex is IMPRESSIVE. If you make a spa appointment, you can not miss the 80 min water ritual that is included with every spa appointment (cost is $80 if you don't get a spa treatment). The water ritual would be something I would come back just for the experience. SOOOO amazing, won't spoil but must do for sure. My hot stone massage was amazing, would have been impressed if I got it anywhere in this world, thank you Sebastiana. Lastly I think Grand Velas excels at the details. With any business, you can tell if the people who work there are happy and well adjusted, then the owners are doing something right. There are landscapers working on manicuring every inch of this resort all hours of the day. There are beachcombers keeping the beach pristine. even though quiet, they offered cocktails of the day, michelada cart, paletas cart, no holding back! Of course this all comes at a cost, hence the cost of staying here. From COVID standpoint, everyone had a surgical mask and face shield at all times. Felt 100% safe. They also offered complimentary COVID testing back to the states which was seamless. Will return on day, or probably try another Velas resort. Special thanks to the following staff who made our stay amazing: Carolina, Ernesto, Tayde, Alex (from teens club), Israel.…

Date of stay: February 2021

Value

Cleanliness

Service

Room Tip: Grand Suites first floor walk out with plunge pool

See more room tips

Helpful

Share

Tony M wrote a review Mar 3

2 contributions3 helpful votes

we will be back for sure

this property was great. hands down the best food we have ever experienced at an all inclusive. the staff.. especially Nara our pool attendant were amazing. our concierge Santiago went above and beyond to make our stay legendary. we would like to go back when all the restaurants are open for sure. because of covid only a handful of the restaurants were open and a good percentage of the property was closed.

Date of stay: February 2021

Cleanliness

Service

Sleep Quality

Helpful

Share

Response from Rodolfo Gonzalez, Director General at Grand Velas Riviera Maya

Responded 3 days ago

Tony, for us, your title represents a job very well done by my young women and men. And words such as yours are truly the best reward that any of us could ask for. Two things that you touch on, such as the incredible quality that our culinary program delivers and the extraordinary service that my professionals provide, are indeed two of the benchmarks for greatness in all-inclusive. You can count on the consistency of our service, amenities, and facilities at limited or full capacity. And just for your information, our occupation forecast is trending positive for the remainder of this year, and we take that as a sign that traveler confidence is gaining. We are excited by that news, and you can be assured that we will be more than ready to exceed our affluent clientele' lofty expectations. Thank you, sir, for selecting Grand Velas Riviera Maya as the setting for your much-needed vacation. You can be assured that we will continue to place ourselves at your faithful service on your next trip to this paradise. Take care, RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA

Rachel E wrote a review Feb 2021

2 contributions

Luxury Getaway

We loved our stay at GVRM! Everyone was welcoming and had a high level of service. We especially enjoyed our time at the pool with service from Tayde, Luis, Israel, Beatriz & Humberto. Bartenders Felipe and Daniel were fantastic too. We enjoyed watching the Hawk Lupido chase away the black birds and the handler even let us pet him, which was a fun memory. Also, Francisco from the Koi Bar did a great job. Overall, everything was amazing and we cannot wait to come back and enjoy the delicious food, gorgeous spa and hardworking employees.

Date of stay: February 2021

Value

Rooms

Service

Helpful

Share

Response from Rodolfo Gonzalez, Director General at Grand Velas Riviera Maya

Responded 3 days ago

Rachel, it was our great pleasure to have the opportunity to leave you with some magnificent memories of your very recent vacation with us at Grand Velas Riviera Maya. In reading your glowing comments, it is easy to sense your complete satisfaction with all aspects of your stay. All the proud staff members you mentioned, including Lupido the falcon, are thrilled that you selected our resort and are more than eager to go the extra mile to create those beautiful memories that you will take with you forever. We look forward to your quick return so you can continue enjoying the rewards of your hard work, but in the meantime, we wish you all the best for a healthy and prosperous winter. As always, we are at your service, RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA

Laura wrote a review Feb 2021

2 contributions1 helpful vote

Friendly Luxury

We were very pleased with the quality of everything. The rooms and views to the food were all top notch. The surprising component of our stay was the staff. They were genuinely friendly. Jose was refinishing the boardwalk, yet each day he took time to visit and laugh with me. Nora served was a few days at the pool, she was delightful. My wife and I feel like we made a new friend. Were were greeted at the Spa by the manager, once again, she was genuine. She made us hayseeds feel welcome and special. Sebastiana gave the best message ever. Our concierge, Nicole was always available and spot on meeting our needs. It seems obvious to us the resort not only hires the most competent staff, but also the the most genuinely friendly staff as well. Well done!

Date of stay: February 2021Trip type: Traveled as a couple

Helpful

Share

Response from Rodolfo Gonzalez, Director General at Grand Velas Riviera Maya

Responded 1 week ago

Thank you very much, Laura, for taking the time to share with us the staff members who made such an incredible impact on your overall vacation experience. There are many things that make up a successful vacation: the facilities, recreational areas, accommodations, restaurants, spas, etc. But there is one vital aspect that can transform a good holiday into an unforgettable vacation experience: the staff. You made a wonderful observation when saying Grand Velas doesn't only hire competent professionals but individuals who are "most genuinely friendly." And Laura, you somehow must have read that requirement directly from our Human Resource handbook. Thank you for selecting Grand Velas as the setting for your well-deserved vacation getaway. We look forward to reuniting you here with all your new friends, but in the meantime, we wish you great health and prosperity back home. As always, we place ourselves at your faithful service, RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA

NicoleM wrote a review Feb 2021

Denver, Colorado36 contributions18 helpful votes

Grand Velas Riviera Maya never disappoints

We have visited GVRM more than once in the past year. We felt 100% comfortable visiting during Covid knowing that the resort and staff keep an immaculate property to begin with pre-Covid. Our visit in January required that we would have to test on the day of our return to the US with a negative test. GV has that taken care of! We didn't spend more than 20 minutes testing in the days ahead of our departure. Honestly, I can't imagine going to any other resort especially at this time. The food quality has not been compromised. The service is still on point! The grounds are beautiful. When you are there you forget that our real lives are spent in masks and being apart from our friends. Sitting on the beach at GVRM is just what we all need! We were thrilled to have our concierge again, Diana. We have traveled to quite a few resorts and by far Diana is our favorite. She is fun to talk to. Makes certain we are taken care of without being imposing. We literally want to take her with us on all our trips. We were fortunate enough to have one day of Oscar with us on the beach. We never want for anything when Oscar is there. We actually do not want to book again unless we know for certain he is there. Our kids love Oscar and look forward to the next visit just to see him and Diana. I am terrible at remembering all names....Luca, Eduardo were both attentive. Fanny in the karaoke bar is a gem! She is so much fun! There is not a single person that works at GVRM that we wouldn't rave about. For anyone that wants to travel, is scared, concerned here is my advice or thoughts. I totally understand. But, I also think if you are a person used to travel, book it! You will not regret it. Book GVRM. Flying is safer than it's ever been. Take the private car service offered with Blue Dreams where they have special filters in the car and make it clean and an enjoyable experience on that drive. You will have your temperature checked before you enter the gate for everyone's safety. Then upon check-in, your bags are whisked away to be sanitized. Again another health check. You are checked into a room that has been cleaned from top to bottom. Everyone at GVRM wears a mask and shield. They need us to visit! We need to support as much as we can. The anxiety you will have traveling is worth every second of walking on that white sandy beach and hearing the ocean waves. Keep in mind that not all resorts are operating normally. Occupancy rate is down for resorts in Mexico due to the government. Luckily at GVRM it's business as normal. You don't feel that they have compromised the quality of service.…

Date of stay: January 2021

Rooms

Service

Sleep Quality

Trip type: Traveled on business

Room Tip: The walkway in Grand Class is one of the prettiest walkways at any resort we've ever visited.

See more room tips

2 Helpful votes

Helpful

Share

Response from Rodolfo Gonzalez, Director General at Grand Velas Riviera Maya

Responded 4 weeks ago

Thank you so much for returning, once again, to the beautiful beaches of Grand Velas Riviera Maya. As a seasoned traveler, your know perfectly well the precautions you must take to arrive and the rewards you gain once you are here. My staff has done a magnificent job in perfecting all of our sanitation protocols, and your feeling of 100% comfort during your stay allowed you to lavish in all the well-earned luxury that we provide. And having pre-flight testing available on-site is another reason to feel assured that we have considered everything that will make your stay one of the best. On behalf of Diana and Oscar, your two GV saviors, I thank you for sharing your confidence and trust in Grand Velas with the world. I hope to have the opportunity to meet you in person on your next trip to this paradise. Until then, I place myself at your service for all your future vacation needs, RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA

PreviousNext

12 3 4 5 6…727

Not the right property for you?

There are more places to choose from in the Playa del Carmen area.

See all properties

PRICE RANGE

$815 - $1,316 (Based on Average Rates for a Standard Room)

ALSO KNOWN AS

grand velas all suites & spa resort, riviera maya hotel playa del carmen, grand velas all suites and spa resort, riviera maya, grand velas hotel riviera maya

LOCATION

MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen

NUMBER OF ROOMS

493

Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Frequently Asked Questions about Grand Velas Riviera Maya

What are some of the property amenities at Grand Velas Riviera Maya?

Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.

See all property amenities.

What food & drink options are available at Grand Velas Riviera Maya?