Grand Velas Riviera Maya
Carretera Cancun Tulum Km 62, Playa del Carmen 77710 Mexico
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About
#2 of 45 all-inclusives in Playa del Carmen
Location
4.7
Cleanliness
4.9
Service
4.8
Value
4.4
2023 Travelers' Choice Best of the Best
GreenLeaders Platinum level
Amidst the tropical beauty of the Mexican Caribbean, Grand Velas RIviera Maya is a AAA Five Diamond Luxury All-Inclusive resort with 539 suites set in three ambiances; haute cuisine at 8 restaurants, 5 bars and Aqua Bar; SE Spa; and fun family activities or romantic moments for couples. Three unique ambiances ZEN GRAND Surrounded by jungle, mangroves and natural cenotes. AMBASSADOR Ideal for families looking to spend a day basking in the sun on white sand beaches. GRAND CLASS Suites are designed to provide an experience of absolute relaxation overlooking the sea. Our Luxury All Inclusive concept: • Personal concierge • 24-hour suite service • Private terrace with sitting area • Indoor jacuzzi • Daily-stocked in-suite minibar • Welcome bottle of mezcal • Nespresso coffee maker • Pillow menu
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast in the room
Swimup bar
Poolside bar
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Private beach
Additional bathroom
Housekeeping
Interconnected rooms available
Flatscreen TV
On-demand movies
Private balcony
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Family
Languages Spoken
English, Spanish
Hotel links
Location
Carretera Cancun Tulum Km 62, Playa del Carmen 77710 Mexico
Name/address in local language
Grand Velas Riviera Maya
Getting there
Car recommended
Grade: 38 out of 100
38
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We just wrapped up our stay at Grand Velas Riviera Maya, our second Grand Velas adventure, and let me tell you - it was everything we hoped for and more! The real stars at Grand Velas are the food and hospitality. We’ve been to a bunch of all-inclusives before, but none of them even come close to the culinary excellence here. Every restaurant at Grand Velas knocks it out of the park, and the 24-hour room service? A total game-changer. Shoutouts to the Staff: A huge thumbs up to Daniel, our ace concierge, and Jose, who made our pool time extra special. It’s people like them who elevate the whole experience - they’re just so helpful and a joy to be around. Daniel was always available to help, and even had a doctor come help my husband who had a severe ear infection. Picture Perfect Memories: For the first time, we decided to go for the picture package, and wow, was it awesome! The photos turned out incredible, capturing our family memories in such a beautiful way. Definitely worth it and something we'd recommend if you want to bring home some professional snaps of your time here. I am sad to admit that I forgot our photographer's name, but I know it starts with an L and she's from Spain. She made the experience so fun and memorable. A Tale of Two Kids Clubs: Let’s talk kids clubs. We’ve seen the one in Grand Velas Puerto Vallarta, which was amazing. The Riviera Maya club is a bit different, split into two: one for the little ones (4-12 years) and another for teens. My boys, 6 and 9, had fun, but the younger kids' section felt a bit small and skewed towards the tots. It felt dated and carried a noticeable scent reminiscent of a nursery, which could perhaps be refreshed to enhance the overall ambiance. The teen club, though? Absolutely fantastic! Can’t wait for my kids to grow into that space. But Don't Sweat It: That being said, don’t let the kids club thing sway you from coming here. It’s just a tiny part of the whole awesome experience. Picking Your Tower: If you’re here for the hustle and bustle, the Ambassador tower is where it’s at. Want something quieter but still close to the action? Grand tower is your go-to. If you’re all about zen vibes and the spa, and don’t mind being a short drive from the beach, then the aptly named Zen tower is perfect. Beach Perfection: Big props for keeping the beach seaweed-free - a real challenge that they’ve aced compared to other spots we’ve visited in Riviera Maya. Overall Impressions: In a nutshell, Grand Velas Riviera Maya is an absolute winner. Whether it’s the fantastic food, stellar service, or just the overall vibe, this place nails it. Highly, highly recommend!. …
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Date of stay: November 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rodolfo Gonzalez, Director General at Grand Velas Riviera Maya
Responded 2 days ago
Thank you very much for traveling cross-continent from L.A. to vacation with us and for sharing your wonderful comments and advice on your Grand Velas Guest Experience. We are highly pleased to have made a great impact on all members of your family. That's important for us because we want everyone to feel included and have something of interest to do. That is why we developed our Teens Club so that adolescents could share in the fun with their own generation and not feel obliged to participate with more mature guests. And as for your observation on our Kids Club, we will get right on that: that feedback is highly appreciated and gratefully welcomed. We look forward to reuniting you again with your star concierge, Daniel, and the talented photographer, Srta. Landa. Daniel's great efforts, along with Landa's better-than-life photos, will keep these memories alive for all eternity. Until next time, we continue to place ourselves at your faithful service for all your family's future needs and requests. Take care, RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
My concierge Anaid was fantastic and highly recommended. The Bartenders at the adult pool Isreal and Christian were awesome. The servers at the adult pool did a great job all week….thanks to Yas, Donato and Marco. Dinner at Chaka was amazing..great job to Antonio and Johnny. The property is gorgeous, the place is very clean and the staff is great and very happy and friendly. I have been to this resort 4 times and it is one of my favorites. Five stars from the Bull Family from Michigan
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Date of stay: July 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rodolfo Gonzalez, Director General at Grand Velas Riviera Maya
Responded Aug 21, 2023
From the Grand Velas family to the Bull family in Michigan, I thank you for selecting our fine resort as the setting for your summer vacation. As the director of Grand Velas Riviera Maya, I am proud of the effort my team puts forth each and every day. And I will never tire of reading and responding to the reviews that highlight their glowing work. Your comments provide me with a good insight into the pulse of my hotel operation, including the individual recognitions you mentioned. You can be assured that your review will be displayed on our workplace screens for everyone to read and admire: your kind words sent directly to the individuals who made your visit a great success. Thank you again for your inspiring words. We will continue to place ourselves at your faithful service for all your family's future needs. Take care, RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After our 4th visit to GV, my family still agrees that this is our favorite hotel! Customer service cannot be compared!!! Our concierge Alexa was outstanding!!! She prepared all of our nightly dinner reservations on the first day and was always responsive with additional requests - from reservation adjustments to daily activity announcements to making sure everything we signed up for was covered. I will definitely request her for future visits! Beach and pool service was amazing! Luis, Jesus, Humberto, Jose, and Michael were so attentive every day. Their morning greetings and fun conversations were appreciated throughout the days! Our family can’t wait to return next year for more spectacular hospitality, amazing food, and fun karaoke!
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Date of stay: November 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rodolfo Gonzalez, Director General at Grand Velas Riviera Maya
Responded 2 days ago
It certainly appears that your family has found its go-to place for wonderful vacations. We pride ourselves in creating a consistently superior guest experience each and every time you visit our resort. There is no better sense of comfort than knowing that your hard-earned savings and valuable vacation time are a certainty to be well-spent. And having dynamic staff such as Alexa caring for your day-to-day wishes adds an extra dimension to the fun, sun, and great cuisine that you'll be enjoying well into the future. On behalf of Alexa, your star concierge, I thank you for returning to Grand Velas for your 4th vacation. We look forward to catering to your wants and wishes on your 5th. Until then, we continue to place ourselves at your faithful service, RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is our second time in less than 4 months. I cannot say enough good things about this hotel! Everything was just perfect! Hands down one of the nicest all inclusive hotels worldwide. The best part is the private concierge they assign to each room. We had Alexa the first time and she was so outstanding that we had to request her again. Of course, this time was No different! She delivered upon each of our requests with so much attention and kindness. She provided an absolutely phenomenal service. A true 5 star
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Date of stay: November 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rodolfo Gonzalez, Director General at Grand Velas Riviera Maya
Responded 2 days ago
Thank you for returning to Grand Velas for more luxury treatment just months after your previous visit. I couldn't be more delighted to learn that the fond memories from a few months ago inspired you to return with the family, once again, on such short notice. The beauty of this second visit is that we always strive to provide return guests with an even better experience than before. And that's where Alexa entered the picture, performing her magic, all to the great delight of each family member. And being considered as "Hands down one of the nicest all-inclusive hotels worldwide," is the best reward we could ever hope for. On behalf of Alexa, your concierge extraordinaire, and all of her dedicated colleagues, I thank you for making Grand Velas the priority in your travel plans. We look forward to raising your expectations even higher on your 3rd trip to our slice of paradise. Take care, RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alfonso was an excellent concierge. We had a wonderful time. This was a wonderful location to spend thanksgiving. All of the staff were very nice and helpful. I would recommend to anyone coming with a large family
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Date of stay: November 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Rodolfo Gonzalez, Director General at Grand Velas Riviera Maya
Responded 2 days ago
Thank you for sharing your wonderful recommendation of Grand Velas Riviera Maya with other travelers with large families and for highlighting the great efforts of Alonso as he worked his magic to arrange all your restaurant, Spa, tour, and transport needs. You can be assured that he will be made aware of his positive contribution toward the success of your traditional Thanksgiving vacation. As always, we remain at your faithful service for all your future holiday needs and wishes. RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Spent the week of Thanksgiving here with my family, 3 kids ages 9-15. We aren't usually fans of all-inclusive properties, but we needed something that was easy to book and got great reviews. This fit the bill. Grand Velas is truly 5 stars. The property is stunning. The service is exceptional. Our concierge, Annie, went above and beyond to make sure our every need was met. We did 2 fun excursions, which were recommended by the hotel staff. Overall the food was pretty great. Not every restaurant was our cup of tea, but we could find what we wanted with some trial and error. The kids were over the moon with unlimited virgin coladas and chicken fingers by the pool or via room service. The pools are big and beautiful. Poolside service was exceptional. We even had the staff dropping off small surprises like an inflatable alligator or some champagne and cupcakes when our A/C stopped working. And the staff outdid themselves trying to create a traditional Thanksgiving experience on the beach for all guests. It was beautiful. Don't miss the spa--truly an experience. Our only criticisms were: the coffee wasn't great nor were the cocktails (we're craft cocktail snobs). Plus we had a very odd experience at the adult-only restaurant, Autor. Could have skipped that one in lieu of another meal at Frida--our favorite by far! Thanks Grand Velas! …
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Date of stay: November 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Although Zen is a shuttle ride from the beach, we preferred its peaceful, minimalist vibe and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rodolfo Gonzalez, Director General at Grand Velas Riviera Maya
Responded 2 days ago
Thank you for trusting the reviews and trying something a little out of your comfort zone with our upscale all-inclusive concept. As you have surely noted, the stress-free convenience of vacationing at an all-inclusive has some great advantages, especially when traveling with children. One of the first benefits you'll realize is not having to check pricing at every turn, ponder whether to splurge or not, gather receipts, and perform math equations upon check-out. Now, residing at Grand Velas is not like being at any typical all-inclusive: our cuisine is at a far superior level than the great majority of hotels in this region. And as you so kindly commented: "The kids were over the moon with unlimited virgin coladas and chicken fingers by the pool or via room service." What could be more stress-free than that? And spoiling the kids to an extent will certainly earn the parents extra points all the time. Thank you for reserving with us at Grand Velas Riviera Maya. Your valid feedback on our cocktails will have us revising our recipes and ingredients with the hope of earning your full marks on your next visit to our paradise. Until next time, we look forward to having your preferred table at Frida ready and waiting for you on your next arrival. Take care, and all the best for an excellent Holiday Season, RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
All the staff we first class. Spectacular customer service. The rooms were very clean and comfortable. The food was delicious and dinner was an experience. Should we be staying in the area again we will certainly return
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Date of stay: November 2023Trip type: Traveled with family
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rodolfo Gonzalez, Director General at Grand Velas Riviera Maya
Responded 2 days ago
First-class service for first-class people! As a team, we are proud of our accomplishments and the adaptations we've made to our hotel throughout the years. We realized that today's informed traveler wants more than just sun, fun, drink, and an abundance of food. That's where we stepped in to provide all of that but at a superior level of quality. The only abundance you'll find at Grand Velas is in the variety of places to eat and things to do. That quality over quantity concept is the perfect match for sophisticated adventurers such as yourself. We hope that the fond memories of this occasion entice you to return sooner than expected to, once again, delve into our style and brand of luxury all-inclusive. Until then, we wish you and your lovely family a wonderful Holiday Season. Thank you, RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Recently stayed at Grand Velas and had an exceptional experience! The resort’s amenities and services were top-notch, but what really set our stay apart was the outstanding service provided by our personal concierge, Alberto. He was attentive, efficient, and went above and beyond to ensure our stay was memorable. His recommendations for activities and dining were spot-on, and his attention to detail made our vacation stress-free. Truly a gem of a staff member, Alberto made our visit to Grand Velas unforgettable!
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Date of stay: November 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Rodolfo Gonzalez, Director General at Grand Velas Riviera Maya
Responded 3 days ago
On behalf of Alberto, your concierge extraordinaire, I thank you for reserving with us at Grand Velas Riviera Maya and allowing our service, product, and ambiance to deliver you a vacation experience unlike any you've ever experienced. Over our illustrious history, we've worked to provide our guests with the perfect blend of hospitality paired with some eye-opening amenities. The experience of our talented staff plays a large part in your overall pleasure as Alberto and his team are aware of the best activities and suggestions that are tailor-made to your wants and desires. And that empathy, that magic, is what separates the Grand Velas Guest Experience from all the rest. Please pass along our warmest wishes to your lovely family and all our good friends in Westfield, New Jersey. And until next time, we look forward to raising the bar even higher on your next visit. Take care, RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Service is truly excellent. Special thanks to Jorge, Luis, Humberto, Michael, and Jose at the pool and the entire Karaoke Bar staff. Rooms are spacious and very nice. Food is great. Particularly enjoyed Lucca, Sen Lin and Azul. Pool and beach are both so great for kids. Altogether a wonderful experience.
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Date of stay: November 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: N/A
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rodolfo Gonzalez, Director General at Grand Velas Riviera Maya
Responded 3 days ago
Thank you, Luke, for reserving for Thanksgiving early and securing a place in what is called our best Turkey Celebration ever. In creating a path to perfection, our goal is to improve our service, product, and overall ambiance each successive year. Grand Velas is an experienced hotel that has learned to reflect on the past to better the future. The young professionals who proudly wear our impeccable uniform are eagerly on board to become better because we work as a team, and our success is built on the sum of our collective talents. You can be assured that Jorge, Luis, Humberto, Michael, and Jose will be thrilled to learn of their contributions to your joy and fulfillment. And for your worthy praise and motivating words, I thank you very much. As always, we remain at your faithful service, RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had an incredible experience at Grand Velas Riviera Maya. The resort was beautiful, the service was incredible, and the food was fabulous. Our son has Celiac Disease and everyone took such great care of us to make sure that he enjoyed is food and ate safely. A special thank you to Amy Negrete, Jaime Jimenez, Mario Lopez, Nahum Velasco, Grisel, Gabriela, and Daniela for taking such good care of us!!!! It was a stress free vacation! We are so appreciative, and we can't wait to return.
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Date of stay: November 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Rodolfo Gonzalez, Director General at Grand Velas Riviera Maya
Responded 3 days ago
Thank you so much, Dena, for trusting the professionals at Grand Velas Riviera Maya to not only attend to your son's dietary needs, but also provide you and the entire family with this well-deserved "Amazing Vacation." As you've seen firsthand, administering an expansive resort with three ambiances is quite the operation. The talented personnel whom you kindly praised are experts in inter-departmental communication, therefore assuring that all our eateries and dining venues are aware of the dietary needs and preferences of our valued guests. And you can be assured that Amy, Daniela, Grisel, Gabriela, Jaime, Mario, and Nahum will be pleased to read that they covered all of your family's needs and wishes. We wish you and your lovely family all the best for an excellent Holiday Season and pledge to remain by your side each and every time you reserve with Grand Velas. RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Playa del Carmen area.
PRICE RANGE
$962 - $1,344 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand velas all suites & spa resort, riviera maya hotel playa del carmen, grand velas all suites and spa resort, riviera maya, grand velas hotel riviera maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
493
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Claim Your ListingGRAND VELAS RIVIERA MAYA - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Playa del Carmen, Mexico)
Frequently Asked Questions about Grand Velas Riviera Maya
What are some of the property amenities at Grand Velas Riviera Maya?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
What food & drink options are available at Grand Velas Riviera Maya?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Velas Riviera Maya?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Grand Velas Riviera Maya?
Conveniently located restaurants include Saffron at Banyan Tree Mayakoba, Piaf Restaurant, and Brisas Restaurant.
Are there opportunities to exercise at Grand Velas Riviera Maya?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Grand Velas Riviera Maya have airport transportation?
Yes, Grand Velas Riviera Maya offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Velas Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Velas Riviera Maya offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Velas Riviera Maya?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Grand Velas Riviera Maya?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (5.3 miles).
Does Grand Velas Riviera Maya have any great views?
Yes, guests often enjoy the ocean view available here.