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Grand Velas Riviera Maya

Travelers' Choice award winner
GreenLeadersPlatinum level
Hotel website
Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
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2,403 Reviews from our TripAdvisor Community

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Showing 1,866: English reviews
Winter Harbor, Maine
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

As soon as you enter the property, your ushered away from all your worries. Your relaxation is the only goal of everyone of the staff. All the food is very high quality and prepared with care. From the upscale style restaurants, the pool side fare, and even the room service it's all good. The pools are clean and include swim... More 

Helpful?
Thank AcadiaArnett
Cedar Rapids, Iowa
1 review
4 of 5 stars Reviewed yesterday NEW

My family and I have scuba dove in the past but the service here was exceptional and I loved that we were able to go right off of the coast of the beach. We were gone for only two hours and we did a two tank dive. I recommend Manuel, he was caring, punctual, and professional.

Helpful?
Thank 977jess
Bloomfield Hills, Michigan
1 review
5 of 5 stars Reviewed yesterday NEW

The Grand Velas Riviera Maya is an incredible resort. It has wonderful views and the pools are so pristine. The food was outstanding no matter what restaurant we chose. The staff was so attentive. What amazed me most about the staff was their helpfulness and they all seemed to enjoy their jobs. They went out of their way to find... More 

Review collected in partnership with this hotel

Helpful?
Thank Patricia C
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Stayed at the GV in early July. Had very high expectations of the service, food, amenities, etc, and we were not disappointed by any aspect. Highly recommend this property. My only would be to focus more on their Wine selection. When you are having a wonderful meal, a little better quality of wine would have been nice. We stayed in... More 

Helpful?
1 Thank Jeff S
New York City, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was my second time at the resort, beautiful beach, amazing spa and terrific service at top notch restaurants! Daniel at Bistro is an exceptional waiter, very attentive, extremely friendly, very knowledgable on menu and willing to go above and beyond to accommodate diners. Food was great at all five restaurants, favorites Bistro, especially for breakfast, Frida, Lucca, and Sin... More 

Helpful?
1 Thank MC412
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

This is our third visit to this resort, the first in 2013, then in 2015, and now in 2016. We love the dining experiences, the world class spa, and the top notch service. This stay we were lucky to have our Grand Class beach server Bautista. He was very attentive to us without being pushy. He made sure we had... More 

Helpful?
1 Thank Amber L
Meridian, Mississippi
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

First of all, this place is absolutely beautiful. The grounds, the pool, the beach and the rooms are kept in perfect order. The level of service is amazing. The staff is so friendly and will bend over backwards to ensure that your every need is catered to. The food is definitely top notch! The buffets have more choices than you... More 

Review collected in partnership with this hotel

Helpful?
1 Thank SAMUEL_WEIR
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband and I visited the Grand Velas for a family vacation in late June with our four children, ages 30, 27, 24, and 14. We stayed in the Ambassador and Grand Class sections and were not disappointed. The resort is amazing, grounds are beautiful, food was top-notch, but the best part of the resort was the people. We felt... More 

Helpful?
1 Thank Krista J
Exeter, New Hampshire
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We are enjoying our first visit since the kids turned 5 and older...and can both stay in the kids club. We've enjoyed time alone over wonderful dinners and the boys dine w their new friends and play into the night! Special thanks to Karla and Bety for going above and beyond! We appreciated their updates and stories of the fun... More 

Helpful?
1 Thank Robert O
Chicago, Illinois
1 review
1 of 5 stars Reviewed 4 days ago NEW

We checked in to the Zen. Zen is a jungle-like property. DO NOT STAY HERE IF YOU HAVE ALLERGIES TO MOLD OR MILDEW. OUR ROOM SMELLED OF MILDEW. MY EYELIDS WERE SWOLLEN, I STARTED SNEEZING. IT WAS HARD FOR ME TO BREATH AND MY CHEST WAS TIGHT. I had been hospitalized in April and was concerned that this would exacerbate... More 

Helpful?
Thank bob1hicks
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Airport Transportation
  • Free Breakfast
  • Free Parking
Official Description (provided by the hotel)
Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more   less 

Additional Information about Grand Velas Riviera Maya

Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $638 - $1,642 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Velas Riviera Maya 5*
Number of rooms: 493
Reservation Options:
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Also Known As:
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#2 Spa Hotel in Playa del Carmen
#2 Luxury Hotel in Playa del Carmen
#2 On the Beach Hotel in Playa del Carmen
#2 Top resorts Hotel in Playa del Carmen
#6 Business Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
#23 Family Hotel in Playa del Carmen
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