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Carretera Cancun Tulum Km 62, Playa del Carmen 77710 Mexico
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Traveler (4319)
Pool & Beach (1226)
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What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 07/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Velas Riviera Maya
Updated 07/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 325 in Playa del Carmen
Location
4.7
Cleanliness
4.9
Service
4.7
Value
4.3
2022 Travelers' Choice Best of the Best
GreenLeaders Platinum level
Amidst the tropical beauty of the Mexican Caribbean, Grand Velas RIviera Maya is a AAA Five Diamond Luxury All-Inclusive resort with 539 suites set in three ambiances; haute cuisine at 8 restaurants, 5 bars and Aqua Bar; SE Spa; and fun family activities or romantic moments for couples. Three unique ambiances ZEN GRAND Surrounded by jungle, mangroves and natural cenotes. AMBASSADOR Ideal for families looking to spend a day basking in the sun on white sand beaches. GRAND CLASS Suites are designed to provide an experience of absolute relaxation overlooking the sea. Our Luxury All Inclusive concept: • Personal concierge • 24-hour suite service • Private terrace with sitting area • Indoor jacuzzi • Daily-stocked in-suite minibar • Welcome bottle of mezcal • Nespresso coffee maker • Pillow menu
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast in the room
Swimup bar
Poolside bar
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Private beach
Additional bathroom
Housekeeping
Interconnected rooms available
Flatscreen TV
On-demand movies
Private balcony
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Quiet
Languages Spoken
English, Spanish

Location

Full view
Contact
Carretera Cancun Tulum Km 62, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Cancun Airport27 miSee all flights
Aerodromo de Playa Del Carmen5 miSee all flights
See all nearby hotels
5005Reviews591Q+A100Room tips
Traveler rating
  • 4,265
  • 487
  • 144
  • 65
  • 47
Time of year
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Popular mentions
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Most Recent
Magen C wrote a review Yesterday
1 contribution
Came here with my family to celebrate graduation and it did not disappoint. The service, food, and most importantly the hospitality by every single staff member was beyond expectation. Special thanks to our concierge Carlos who was so helpful and incredibly sweet the whole time. He even decorated our room with beautiful balloons to celebrate graduation and make it even more special. The staff is truly the key to making the experience so so unforgettable and one of a kind. Thank you so much to the whole staff at Grand Velas and a special thank you to our wonderful concierge Carlos!
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Date of stay: May 2022
Value
Location
Service
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MarkTheMoose wrote a review Dec 2021
Thornhill, Canada84 contributions23 helpful votes
+1
Hotel's Favorite
Wow wow wow. Unmatched pampering for the start. Amy and Edith took such care of us throughout our stay. Our meals were delectable and a spa experience unlike anywhere we’ve ever been! The beach is pristine covered by soft and comfy loungers and bali beds. You never have to wake up early to secure yours. There are plenty!!! Our tasting experiences in the top two restaurants in playa was something out of this world. Flavours we’ve never tasted paired with premium wines which were included. The gym is complete for any avid health buff. Grand Velas has you craving more and more. It’s going to be our yearly goto place!
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Date of stay: December 2021Trip type: Traveled
1 Helpful vote
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Response from Rodolfo Gonzalez, Director General at Grand Velas Riviera Maya
Responded Jan 7, 2022
Thank you so much, Mark, for granting Grand Velas Riviera Maya a special spot in your future travel plans. Your enthusiastic review speaks of many aspects of your vacation, and we are highly proud to have exceeded your expectations on each of them. Everything from our pampered service and "pristine" beach, and all the way to our 4 and 5 Diamond dining venues, makes it apparent that you've just found your go-to resort for high-end vacation living. We look forward to creating many more exciting memories in the future, and until then, sir, we will continue to place ourselves at your faithful service. Thank you! RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA
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Ronika S wrote a review Yesterday
1 contribution
This is the 2nd time my family has visited Grand Velas and we absolutely loved our stay. Katherine was our personal concierge and she was amazing. We highly recommend and will be going back next year!
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Date of stay: May 2022Trip type: Traveled
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Mike Polo wrote a review Yesterday
Guelph, Canada6 contributions
+1
This resort is over the top. The facility is immaculate, beautiful in design and appointment. But the key is the staff. From Miguel on the 3rd floor of the Adults only section, the hotel restaurants, Karen, Maria, Ernesto, and our pool waiters, Mario and so many others. They have made our stay incredibly wonderful. A must see and stay resort.
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Date of stay: May 2022Trip type: Traveled
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cait_zama_c wrote a review May 26
1 contribution
My partner and I got married at Grand Velas Riviera Maya in mid may of 2022. Our wedding coordinators (Daniela, Andrea, and Fernanda) made the experience so easy, fun, special, and stress free. We had about 55 guests who couldn’t stop talking about how much they enjoyed the wedding and resort. Daniella stayed in constant contact with me regarding all the wedding details ahead of the event. She was always so quick to respond and helpful with any questions/concerns that came up along the way. This made it easy on me, especially trying to plan a wedding from a different country. We truly loved our wedding coordinators so much! We can’t say enough good things about them. We miss them already now that the event is over. The resort itself is beautiful. The food is amazing. Our personal concierge Ale was so accommodating and friendly, she really went above and beyond for us. 100% recommend this place for a vacation and/or event. We are counting down the days till we get to go back to celebrate our one year anniversary! Cait & Chris
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Date of stay: May 2022Trip type: Traveled
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Jack wrote a review May 25
1 contribution1 helpful vote
The overall experience was amazing with great accommodation. My personal concierge, Jimena, did a great job helping with anything needed! She was fast and knowledgeable in providing guidance. I would highly recommend this resort.
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
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Ella P wrote a review May 25
1 contribution1 helpful vote
Hubby and I the most amazing stay at Grand Velas Riviera Maya for our 10th anniversary! A friend recommended this luxury all-inclusive and it did not disappoint. Every detail, encounter, and bite was absolutely perfect. Impeccable service at every turn and amazing culinary experience. We also had a simple vow renewal ceremony and photoshoot and Andrea, Monserrat, and the events and photography team did an amazing job making this exhausted wife and mom feel like blushing bride. They made our intimate heartfelt ceremony extra special and were incredibly sweet and helpful with every detail. If you are on the fence about a stay or planning an event, do yourself a favor and just book it already.
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
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rubieshoes wrote a review May 24
2 contributions1 helpful vote
Travelled to Grand Velas with friends to celebrate a special birthday. Food and service were excellent and we were well cared for! Leo, Santos, Oscar and Luz provided exceptional service at the pool and zen bars. Service at each dinner was also excellent. Really appreciate the attentive and kind service we received.
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
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Alyssa D wrote a review May 23
Kenosha, Wisconsin15 contributions1 helpful vote
+1
This is my second time visiting the resort and my first working with the wedding team. Because of my first visit, I KNEW the quality of the room, service, and food would be incredible, so I couldn't wait to experience the wedding end of things. Andrea, Fernanda and Monserrat were fantastic. They were prompt and attentive before my arrival, during my stay and even upon departure. This wedding team made sure every details was flawless and spoiled me in the meantime. If you're considering hosting your special event or celebrating a milestone here, consider no further...GO! This is an all around luxurious experience every step of the way.
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Date of stay: May 2022
Location
Cleanliness
Service
1 Helpful vote
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Stephanie F wrote a review May 22
1 contribution1 helpful vote
Perfect! Accommodations, food, spa, location, service. Absolutely everything was immaculate. Our concierge, Alejandra, was wonderful, as well as, every staff member we encountered, including our favorite pool concierge, Gabriel. They take “guest satisfaction” to a new level. All around amazing. We will definitely be back.
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
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PRICE RANGE
$950 - $1,254 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand velas all suites & spa resort, riviera maya hotel playa del carmen, grand velas all suites and spa resort, riviera maya, grand velas hotel riviera maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
493
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Frequently Asked Questions about Grand Velas Riviera Maya
What are some of the property amenities at Grand Velas Riviera Maya?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
What food & drink options are available at Grand Velas Riviera Maya?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Velas Riviera Maya?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Grand Velas Riviera Maya?
Conveniently located restaurants include Piaf Restaurant, Saffron at Banyan Tree Mayakoba, and Cocina de Autor.
Are there opportunities to exercise at Grand Velas Riviera Maya?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Grand Velas Riviera Maya have airport transportation?
Yes, Grand Velas Riviera Maya offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Velas Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Velas Riviera Maya offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Velas Riviera Maya?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Grand Velas Riviera Maya?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (5.2 miles).
Does Grand Velas Riviera Maya have any great views?
Yes, guests often enjoy the ocean view available here.