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Carretera Cancun Tulum Km 62, Playa del Carmen 77710 Mexico
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34 people are viewing this hotel
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$1,352
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Free cancellation until 08/27/22
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What is Travelers’ Choice Best of the Best?
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 07/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Velas Riviera Maya
Updated 07/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 333 hotels in Playa del Carmen
Location
4.7
Cleanliness
4.9
Service
4.7
Value
4.3
2022 Travelers' Choice Best of the Best
GreenLeaders Platinum level
Amidst the tropical beauty of the Mexican Caribbean, Grand Velas RIviera Maya is a AAA Five Diamond Luxury All-Inclusive resort with 539 suites set in three ambiances; haute cuisine at 8 restaurants, 5 bars and Aqua Bar; SE Spa; and fun family activities or romantic moments for couples. Three unique ambiances ZEN GRAND Surrounded by jungle, mangroves and natural cenotes. AMBASSADOR Ideal for families looking to spend a day basking in the sun on white sand beaches. GRAND CLASS Suites are designed to provide an experience of absolute relaxation overlooking the sea. Our Luxury All Inclusive concept: • Personal concierge • 24-hour suite service • Private terrace with sitting area • Indoor jacuzzi • Daily-stocked in-suite minibar • Welcome bottle of mezcal • Nespresso coffee maker • Pillow menu
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast in the room
Swimup bar
Poolside bar
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Private beach
Additional bathroom
Housekeeping
Interconnected rooms available
Flatscreen TV
On-demand movies
Private balcony
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Quiet
Languages Spoken
English, Spanish

Location

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Contact
Carretera Cancun Tulum Km 62, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Cancun Airport27 miSee all flights
Aerodromo de Playa Del Carmen5 miSee all flights
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5115Reviews596Q+A100Room tips
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Sherry T wrote a review Yesterday
Alamo, California, United States3 contributions
Grand Velas was an excellent resort. Alejandra our concierge was awesome. She was there to assist with anything we needed. The restaurants were five stars along with the resort. The location is great. The staff was terrific. The pool was great to relax at every day.
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Date of stay: August 2022
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lynn P wrote a review Feb 2022
Dayton, United States25 contributions4 helpful votes
+1
Hotel's Favorite
I just returned from a wonderful trip to Grand Velas. I was there for a friend’s wedding. There were about 50-60 in our group (age 8 months to 70 years). Everything about the Grand Velas was fabulous - food, service, cleanliness. Some of my favorite employees were Orlando, Gabriel, Jose, Luis! Andrea, the wedding planner, was amazing. As the reception sit-down dinner was going on, there were some seating changes that needed made unexpectedly. Andrea helped facilitate that without even bothering the bride and groom! Excellent! The flowers were out of this world! I’ve never seen anything like it before! Now, onto things I like to know prior to the trip! Plenty of beach chairs and pool chairs! The beach and pool concierges are very attentive - towels, drinks, even lunch (I ate lunch at the pool everyday)! You do not have to get up early to save chairs. There are plenty of umbrellas too if you want shade (or to protect from sprinkles). The food was delicious. Due to this being a wedding weekend, I only ate at one restaurant, Frida, and it was amazing! The food served at the wedding events was delicious! The hotel threw a great Super Bowl Party at one of the bars. The rooms have everything that you need, even a toothbrush! They are large rooms with a huge balcony! The mini bar gets restocked everyday - soda, water, beer, wine, snacks, and even Alka Seltzer! There is plenty of bottled water in the room, and it gets refilled constantly. Housekeeping did a great job. They come twice a day. They even folded our clothes that we left in the bathroom. There were 2 pools - an adult pool with a swim-up bar and a HUGE family pool that looked like it flowed into the ocean! There were three areas of the pool - warm, warmer and warmest (for the kids). The pool deck area was huge as well. You could be far away from the small kids if you wanted. Finally, our group had 2 separate medical issues. There were a few physicians in our group. The staff was excellent with getting us what we needed and getting the medic there in a timely manner. Well done! Overall, this was one of my best vacations ever. It is pricey, but the service was stellar!
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Date of stay: February 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Rodolfo Gonzalez, Director General at Grand Velas Riviera Maya
Responded Feb 18, 2022
Thank you very much, Lynn, for taking the time to share with the world your satisfaction, and fascination, on the wedding trip that you, along with many friends, recently enjoyed. From reading your excellent review, it's apparent that we impressed you with the plentitude of amenities we offer throughout the resort. Some of the countless extras that are standard in our suites are razors, toothpaste & toothbrush, mouthwash, hand sanitizer, and even a shoehorn, to name just a few. Of course, the number of culinary options offered is double digits when you include our pool menu, suite service, snack, and mini-bars, all of which complement our lineup of world-class restaurants just beautifully. Although we have something for everyone at any time, our wish is to make you feel exceedingly pampered while at the same time giving you the tranquility and the space to decompress, relax, and recharge your batteries in preparation for your return to the real world. And as you mentioned, your vacation experience was somewhat pricey, but for the value received, it'll be an experience that you'll not soon forget: well worth the extra, and at the same time, absolutely priceless,,,,,, We look forward to hosting you again on your return trip to paradise and continue offering you more of our style and brand of luxury all-inclusive. But until then, we wish you, and the newlyweds, all the best for a wonderful 2022. As always, we remain at your faithful service, RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA
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Heather C wrote a review Yesterday
Houston, Texas1 contribution
We LOVED our stay at Grand Velas! Katherine was amazing! She went above and beyond for us while we were there. She took such good care of us and our 3 kids. Everyone was so kind, food was delicious and they had so many fun things to do. Can't wait to go back!
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Date of stay: August 2022
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jalal J wrote a review Aug 12
3 contributions2 helpful votes
We are a family of 5. Kids are 9, 7 + 5 We stayed in an ocean front ambassador suite with private pool for a week (it's our final day today). I'd say the private pool was unnecessary. It's very small, shallow, angular and is not lit at night to make it inviting. Otherwise the room was perfect We struggled with pool Concierge service the first couple of days but I raised it with our Concierge and she spoke to the manager and it has since been flawless Many thanks to Alejandra who has taken great care of us as Concierge. She is very caring and wants the holiday to be perfect Also thanks to Andres' team at the pool and beach - Gabriel, Humberto, Luis and Jacqueline At the restaurants, Nancy (azul), Carlos (Chaka) and Luis (frida) were great Kids club always have the tv on...! But have loads of great activities to keep the kids occupied. The teens club room is amazing... pool, table tennis, air hockey, consoles - wow Half the trip we had bad sea weed + rain and storms; and half the trip was clear + sunny - just perfect. Hotel wasn't full so we never struggled to get longers at beach or pool. The ambassador pool is amazing - biggest pool I've ever seen Breakfast at azul was yummy No regrets with this choice - enjoy!
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Date of stay: August 2022Trip type: Traveled with family
Room Tip: Stay ambassador or grand (adults only) section and not Zen... must be very bitey with mosquitos...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Brooke A wrote a review Aug 11
1 contribution
Grand Velas Riviera Maya is simply the best! The atmosphere and grounds are beautiful, the food is delicious, and the people are friendly and professional. Special shout out to our concierge Carlos, he was a wonderful host throughout our stay and when we left and realized that my daughter accidentally left her special stuffed animal Timon, in the room, Carlos worked with housekeeping to locate Timon and he shipped him to our home -- Thank you Carlos for being our hero! Giovanni and Angel in the Teen club are also great. They create a fun and safe environment for the tweens to hang out and create special memories with their new friends. I would not hesitate to recommend Gran Velas and can't wait to return!
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Date of stay: July 2022
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mana Y wrote a review Aug 9
2 contributions1 helpful vote
This review is LONG overdue. My husband and I had our DREAM wedding here in December 2021. Everything about the resort, the venue, the wedding was PERFECT. The resort - we got married just before the Omicron surge let loose on the US, but there weren't a lot of people at the resort. I also heard that the resort itself was limiting capacity to ensure that all guests could maintain social distance from one another. We had around 90 guests total at the wedding, so it almost felt like we had the whole resort to ourselves. After visiting 7 different resorts during my planning phase, one important quality that stood out to me was safety and the experience of coming into the resort. Many other locations I visited had less than ideal experiences (e.g., there was no security gate / driving through unsafe neighborhoods / extremely rocky roads that would be less than ideal for our elderly guests, etc). Grand Velas was the only resort that had the “WOW” factor. From the moment you arrived at the security, you knew you were in good hands. The tall gates, the professional security team, the beautifully kept gardens, and the high ceilings in every lobby just made you feel like you were in a palace. We stayed in the Grand Class (adults only section), and the rest of our guests stayed in teh Ambassador section (family section with ocean views). When I first visited, I stayed in the Zen Garden suites which were also really beautiful, and very quiet/serene. The food: Every meal felt like a Michelin-starred experience. My husband and I are huge foodies, as are our friends - so this was extremely important to us because we wanted our guests to enjoy multiple days on the resort. Hear me when I say…you will never find another resort with an all inclusive option with such incredibly high-quality food like Grand Velas. Every restaurant we went to, we were blown away by the quality of food and service, and the presentation. WOW. The resort requires you to put in reservations but that makes sense, so that the chef and staff can provide you with the best experience. They also make it extremely easy for you because each guest gets their own concierge contact (yes, every one of our wedding guests had a personal concierge). Our concierge, Michel Gracia, was such an incredible person. He was there for us 24/7 and even when I lost a bag at the pool, or left something behind, he was there immediately to help resolve the situation. The service system at this resort is so amazing!! The wedding planners: Words will never be enough to describe how much I loved our planners. Fernanda and Andrea were godsends. I first visited this resort just before everything shut down in early 2020, and we met with the wedding planners onsite. Fernanda, our planner, is an angel, and she is honestly one of the biggest reasons why I decided to have our wedding at this hotel. She was such a smart, fast-working, lovely human being and I knew instantly that if I worked with her, we were in good hands. From the tour, to the tasting experiences, Fernanda was our trusted, reliable partner throughout the entire wedding experience. Since we visited the venue just before COVID hit, I had to pause our planning. However, when I was ready to pick things back up again, she honored the original rate, despite our booking being rescheduled to a peak season date. When it comes to your wedding, you want somebody who KNOWS the resort, who KNOWS the staff, and KNOWS how to run a wedding. Fernanda + Andrea were that. From the moment I arrived at the resort to the day I left (I stayed for 7 days) they were always 10 steps ahead of me. I didn’t have to think or do any sort of planning because they were ready. I could not have had a more perfect wedding, and I have them to thank for all of it. Wedding vendors: My only minor piece of feedback is to do your research when it comes to the recommended vendors. I went with all of the vendors that came with the resort package b/c I didn’t want to pay an extra fee. I trusted that any trusted vendor of the resort would be of high quality. Unfortunately, despite my research, I was not happy with the videographer vendor. I will not say their name publicly here (but feel free to message privately if you have questions). So just make sure you do very thorough research before deciding on who you work with. The wedding venue: For the ceremony, I got married on the beach boardwalk in Grand Class. It was GORGEOUS! However, one minor note I will say is that the concrete walkway that leads up to the boardwalk has small stones built into it. I had a long veil and my veil got caught in the stones SEVERAL times while I was walking down the aisle which was such a disappointment!! At one point it got caught so badly that it almost pulled out my low bun I had where the veil was inserted. I would recommend having someone hold onto the veil until you clear the concrete area, or just having a short veil. The reception venue: we had our reception on the Grand Class patio - it was gorgeous, perfect, everything. My husband and I are very picky about music so we created a playlist for every event of the wedding, and the DJ was super flexible and made sure every song we wanted played was honored. We danced all night, and it was honestly just the best time. Thank you Fernanda, Andrea, and Grand Velas for helping me put together the most incredible, dream wedding. Words will never be enough to describe just how amazing this resort is. Every single guest is asking us “when are you doing this again??” because all want to go back and experience the joy of being at Grand Velas. We cant wait to go back for our anniversary!!
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Date of stay: December 2021
Cleanliness
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Room Tip: Grand Class is adults only/ocean view, Ambassador has ocean view. Zen Garden is further away from...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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DAP wrote a review Aug 9
2 contributions
The staff was wonderful. Our concierge Miguel was very professional and helpful the entire time. The food was great. My wife and I really enjoyed the accommodations. Felix/Jaime from Azulejo cafe was very helpful as well. We loved our time and will definitely come back. We went in August and it was perfect for us. Small crowd so we were able to be pampered more by the staff. The views from our room was breathtaking. It was a overall great experience!!
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Britt S wrote a review Aug 7
1 contribution
We had an amazing week…the entire staff is incredibly friendly, but once your pool side Andres, Emmanuel, and Jacqueline will leave you wanting for nothing, “everything is possible”…Rigo took care of every other detail for us, all was incredible…Aldo quickly befriended our pre-teen boys, they haven’t stopped talking about how nice he was…a beautiful trip!!!!
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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JVA wrote a review Aug 6
1 contribution
We had a dream vacation at Grand Velas. The property is spectacular with great attention to detail. The rooms are beautifully designed, super clean, and offer great views of the water. The dining was top notch with great food and service. Our favorite restaurants included Piaf, Lucca, and Cocina ... amazing food and great service. We went to simply relax and spent a lot of time at the adult pool which offers great views and excellent service. What really stands out about Grand Velas is the level of service that was provided throughout our stay. Marco, Ismael, & Luciano provided amazing services for us at the adult pool all week. Isaac did a great job taking care of us at breakfast and lunch at the Bistro. Our concierge Jeronimo was an absolute star. He went way above and beyond during our stay to make sure we had a great time all week. We had a great time at the property and had an unforgettable vacation because of the staff. We can't wait to come back!
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Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mari J wrote a review Aug 6
1 contribution
Gran Velas is our dream vacation spot. Once you experience the luxury and the service of Gran Velas- no other resort will measure up. The food is outstanding- Sen Lin is our favorite restaurant by far- and Susana and Teodora were outstanding and took care of us like family. Andres and Emmanuel by the pool took care of everything we needed all day. The service here is extraordinary. They are one step ahead of everything you need at all times. The resort is never overcrowded (no getting up at 6am to secure a pool chair before the crowds hit like at other resorts) and feels like paradise where you can relax, have amazing food and drink and be pampered with a gorgeous pool and view of the ocean no matter where you sit. One pro tip— the portions at the dinner restaurants are small so I would suggest over-ordering. It’s all inclusive so there are no limits on what you can order.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$1,002 - $1,344 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand velas all suites & spa resort, riviera maya hotel playa del carmen, grand velas all suites and spa resort, riviera maya, grand velas hotel riviera maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
493
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Frequently Asked Questions about Grand Velas Riviera Maya
What are some of the property amenities at Grand Velas Riviera Maya?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
What food & drink options are available at Grand Velas Riviera Maya?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Velas Riviera Maya?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Grand Velas Riviera Maya?
Conveniently located restaurants include Piaf Restaurant, Saffron at Banyan Tree Mayakoba, and Cocina de Autor.
Are there opportunities to exercise at Grand Velas Riviera Maya?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Grand Velas Riviera Maya have airport transportation?
Yes, Grand Velas Riviera Maya offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Velas Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Velas Riviera Maya offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Velas Riviera Maya?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Grand Velas Riviera Maya?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (5.2 miles).
Does Grand Velas Riviera Maya have any great views?
Yes, guests often enjoy the ocean view available here.