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Hotel Hacienda Real del Caribe

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Hotel Hacienda Real del Caribe
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415 Reviews from our TripAdvisor Community

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Showing 176: English reviews
Dahab, Egypt
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed August 21, 2016 via mobile

Hotel rooms are set around a lovely pool and the rooms are very nice. Location good. Just off the main drag. But the staff really let the place down. We arrived during a power cut at 10pm and they refused us a candle or torch. Just left us in a dark room. We had no towels and the next day... More 

Helpful?
Thank Sue D
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello Thank you for your comments. The hotel is located just in the heart of Playa del Carmen, that power off it was in all around 10 blocks in town of Playa del Carmen, we wish we can give you candle or an option, but for security reasons and regulations we are not allow , we are not allow to... More 

San Pedro
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed August 19, 2016

We have stayed here before and we love the location, the rooms do need some attention but they are spacious which is nice. We enjoyed the pool as well. We had an issue with the TV not working and that took 3 to 4 calls to the front desk to get that fixed. (we were watching the Olympics) Unfortunately for... More 

Helpful?
Thank searious
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello Thank you for your comments We look forward to host you! More 

Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed August 10, 2016 via mobile

The hotel has a good, central location not far from the beach. The rooms and especially the bathrooms are quite big.The furniture looks like it has been a high class hotel 20 years ago, so everything is a bit old, but quite okay. The rooms were clean but unfortunately the aircon was not working properly and even sometimes it didn't... More 

Helpful?
Thank Ottibri
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello Ottibri Thank you for your comments, the hotel is located in the heart of Playa del Carmen , everything is nearby, as we are in a privilege zone there are some "issues" we can not handle as the noise , but we have options for our guest we have earplugs or room change so they can rest and do... More 

Mexico City, Mexico
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed August 1, 2016 via mobile

It's only a 5 min walk to get to the beach and 5th avenue. Is oldish, furniture of the 90's that some of it needs to be renovated, but it's very clean. If you are in a low budget and need to be central in playa Del Carmen this is a good option. Has an indoor pool very clean and... More 

Helpful?
Thank Mel_Lopez
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello Ms Lopez Thank you so much for your comments They help us to improve thank you More 

London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
2 of 5 stars Reviewed July 30, 2016

First of all the hotel is not as new as it is in presented in photos.The room is large but smelly.The ceiling has spots of mould and there was a strong smell.The service was decent but only one receptionist knew english.The bathroom was not very clean,the bath was old and the shower head was full of limescale.

Helpful?
Thank liana648
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hola Liana thank you so much for your comments They help us to improve thank you More 

Travelers are raving about these Playa del Carmen hotels

1 review
4 of 5 stars Reviewed July 25, 2016

Lovely room on first floor close to the pool. AC was perfect, Staff was really nice and helpful. Close to shops, restaurants and beach. Loved it! Free parking if you got in early could park right in front of the hotel; if not had to park at a nearby pharmacy. Will definitely stay again.

Helpful?
Thank Mariliz P
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello Mariliz Thank you so much for your comments, may you have a wonderful day. We look forward to host you , Serving you is a privilege! More 

Greenwood, Delaware
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 2, 2016

Lovely room with a balcony. The AC was perfect. Very clean. Staff really want to please. One thing - NOT THE HOTEL! - marred our visit. We reserved and paid a deposit for the return shuttle to the airport and they did not show up! Luckily we had an idea that this may happen as they did not answer/return calls... More 

Helpful?
Thank Jacqueline948
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello Jaqueline Thank you so much for your comments, and so bad about the shuttle situation, is not good for all of us, for people like that they think is all over in Mexico , luckely you found plan B. Thank you so much again for your comments, we look forward to host you ! Serving you is a privilege! More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 30, 2016 via mobile

Pretty place , very ... Very clean !!! It is so close to everything at playa !!!! The boys at the reception counter are excellent!!! The Hotel has tour offers at a good price !!! It is walking distance to everything including the ferry to Cozumel ... It was a great stay ...!!! And planning to go back !!!!

Helpful?
1 Thank Sandra V
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hola Sandra Thank you so much for your comments. We look forward to host you. Serving you is a privilege! More 

Las Vegas, Nevada
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 21, 2016

Found a new home in Playa. Had always stayed at all inclusive resorts before but this turned out to be a great experience,and Hotel Hacienda made it happen. The doorman was always happy and helpful he arranged taxi rides for us when our tour transportation was messed up (another story for diff. review) and opened doors for us each time... More 

Helpful?
Thank SouthOBoy
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello! Thank you so much for sharing with us you vacations, remember hacienda real is home away from home. We look forward to see you ! Serving you is a privilege! More 

Edmonton, Canada
Level Contributor
3 reviews
4 of 5 stars Reviewed April 19, 2016

Fantastic location. Just far away enough from the ferry pier and bus stop, but close enough to the heart of the action in Playa del Carmen. Highly recommended area with access to all the bars, shopping, and restaurants. Also a mere 3 minute walk away from the beautiful beach! Fantastic sized rooms, and a great pool area if you want... More 

Helpful?
Thank Jeff C
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hola Thank you so much for your commets. We look forward to host you again! Serving you is a privilege ! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
Room types
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Multilingual Staff
  • Free Parking
  • Airport Transportation
Official Description (provided by the hotel)
Hotel Hacienda Real del Caribe, is characterized by its colonial style, which makes your stay an unforgettable.A few steps from the hotel, you can enjoy the beautiful 5th Avenue and the Caribbean Sea; Meet our lovely town and we'll do the rest.Our rooms have an elegant, cozy and colonial design emitting a relaxed atmosphere and thanks to our personalized service we exceed your expectations. ... more   less 

Additional Information about Hotel Hacienda Real del Caribe

Address: Av. 10 Calle 10 Norte | Col. Centro, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $51 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Hacienda Real del Caribe 4*
Number of rooms: 58
Reservation Options:
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Also Known As:
Hotel Hacienda Real Del Caribe Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#53 Luxury Hotel in Playa del Carmen
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