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Hotel Hacienda Real del Caribe

Traveler (509)
360
Panoramas (52)
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Hotel Hacienda Real del Caribe, is characterized by its colonial style, which makes your stay an unforgettable.A few steps from the hotel, you can enjoy the beautiful 5th Avenue and the Caribbean Sea; Meet our lovely town and we'll do the rest.Our rooms have an elegant, cozy and colonial design emitting a relaxed atmosphere and thanks to our personalized service we exceed your expectations.
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Property amenities
Pool
Free High Speed Internet (WiFi)
Breakfast Available
Concierge
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Public Wifi
Wheelchair access
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Room features
Air Conditioning
Family Rooms
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Budget
Classic
HOTEL CLASS
801Reviews
777Photos
42Q+A
72Room tips
Traveler rating
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  • 73
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Popular mentions
+6
I spent a week here January 28 - February 4, 2019. I was looking for a reasonable rate in Playa and this fit the bill. My rate for the week was $408 US after all taxes and fees. The noise issue is real. I had an East facing room to the street which was quieter but only Sunday
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Response from Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe
Responded 1 week ago
Hola Thank you so much for your comments, we are working to improve, and yes the new roof-top bar is a nightmare for us we are putting double protection in the rooms, so less sound
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Stayed here many times over the years, cannot recommend it now as the nearby roof-top bar has destroyed the ambiance. The staff just shrugs it off.. I hope the hotels in the area step up to see the rooftop clubs sound-proof. Coco Bongo is not an issue as its sound proofed
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Response from Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe
Responded 2 weeks ago
Hola Thank you so much for your comments, we are working to improve, and yes the new roof-top bar is a nightmare for us we are putting double protection in the rooms, so less sound
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As almost everyone has pointed out this place is noisy because of the bars next door. However the staff was extremely nice and helpful. The front desk gave us earplugs for the noise and great recommendations for food. The pool and courtyard we're beautiful. The bed slept great
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Response from Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe
Responded 3 weeks ago
Hello!!! Thank you so much for your comments. This is your home away from home. We look forward to hosting you ! Serving you is a privilege!
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Sure the hotel is noisy. Its next to the street full of bars. But the noise is dwarfed by their level of unprofessionalism and pettiness. We booked and payed for a room with balcony only to find out that this is “subject to availability” even though we clearly had the booking
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Overall we had a good stay at the hotel, even tough its quite loud in the night because its directly in the middle of the city and near all the discos. We had a good service at the breakfast. Raina was really kind and quick.
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Response from Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe
Responded Jan 5, 2019
Hello!!! Thank you so much for your comments. This is your home away from home. We look forward to hosting you ! Serving you is a privilege!
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Album Categories
All photosTravelerRoom & SuitePool & BeachDining Family and Play AreasBusiness Center & Event Rooms
Professional photo exclusively commissioned by TripAdvisorHotel Hacienda Real del Caribe
The Queen Room with Two Queen Beds at the Hotel Hacienda Real del Caribe
Photo provided by managementHotel Hacienda Real del Caribe
Habitacion Junior Suite
Photo provided by managementHotel Hacienda Real del Caribe
AMENIDADES DE HABITACIÓN/ ROOM AMENITIES
Photo provided by managementHotel Hacienda Real del Caribe
JUNIOR SUITE
Ese letrero está prendido toda la noche, lo que evita que la habitación tenga oscuridad. Al fondo se aprecia el bar, el sonido de este y de la gente, se escucha mucho.
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12345646
Yes they are ramp and elevator however I don’t remember about the pool but it was nice call about accommodations in room and reserved parking.
1 vote
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I had a room on the front it had a balcony and chairs
0 votes
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Hola, Today is sunny right now
0 votes
Do the rooms have a safe?
Yes, they do..
0 votes
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1234569
"Stay somewhere else till the music stops"
"I personally prefer the rooms with balconies or terrace."
"During busy season, street view rooms could have noise problem."
"Ask for a room with a balcony."
"opt for quieter rooms with balconies in the garden/pool side view or away from street "
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12345615
PRICE RANGE
$41 - $104 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
58
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