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Hotel Hacienda Real del Caribe

Av. 10 Calle 10 Norte | Col. Centro, Playa del Carmen 77710, Mexico
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385 Reviews from our TripAdvisor Community

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Showing 170: English reviews
Greenwood, Delaware
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 2, 2016

Lovely room with a balcony. The AC was perfect. Very clean. Staff really want to please. One thing - NOT THE HOTEL! - marred our visit. We reserved and paid a deposit for the return shuttle to the airport and they did not show up! Luckily we had an idea that this may happen as they did not answer/return calls... More 

Helpful?
Thank Jacqueline948
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 30, 2016 via mobile

Pretty place , very ... Very clean !!! It is so close to everything at playa !!!! The boys at the reception counter are excellent!!! The Hotel has tour offers at a good price !!! It is walking distance to everything including the ferry to Cozumel ... It was a great stay ...!!! And planning to go back !!!!

Helpful?
1 Thank Sandra V
Las Vegas, Nevada
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 21, 2016

Found a new home in Playa. Had always stayed at all inclusive resorts before but this turned out to be a great experience,and Hotel Hacienda made it happen. The doorman was always happy and helpful he arranged taxi rides for us when our tour transportation was messed up (another story for diff. review) and opened doors for us each time... More 

Helpful?
Thank SouthOBoy
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello! Thank you so much for sharing with us you vacations, remember hacienda real is home away from home. We look forward to see you ! Serving you is a privilege! More 

Edmonton, Canada
Level Contributor
3 reviews
4 of 5 stars Reviewed April 19, 2016

Fantastic location. Just far away enough from the ferry pier and bus stop, but close enough to the heart of the action in Playa del Carmen. Highly recommended area with access to all the bars, shopping, and restaurants. Also a mere 3 minute walk away from the beautiful beach! Fantastic sized rooms, and a great pool area if you want... More 

Helpful?
Thank Jeff C
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hola Thank you so much for your commets. We look forward to host you again! Serving you is a privilege ! More 

Copenhagen
Level Contributor
48 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 stars Reviewed March 25, 2016

Hotel Hacienda Real was our last stop on a three week tour in Mexico and Guatemala. We stayed there for two night and we had looked forward to some relaxation after a lot of travelling. The building is handsome and the pool area is nice. The rooms are spacious and clean but somewhat shabby. There is a safety box in... More 

Helpful?
2 Thank 10April
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Thank you for your comments. More 

Travelers are raving about these Playa del Carmen hotels

Kuopio, Finland
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 21, 2016

Lovely little hotel with perfect location. I was worried about the noise before my trip, but it was no issue for me. The person on reception said that there will be noise and let us choose if we wanted room on 10th avenue (disco on that side) or calle 10 (salsabar on that side). Calle 10 has way less cars... More 

Helpful?
Thank Tassukas
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Thank you so much for your comments. We hope you share with us your next vacations on the Maya riviera with us . You will see the chairs on the balcony. Thank you! Serving you is a privilege! More 

New York City, New York
Level Contributor
3 reviews
4 of 5 stars Reviewed March 18, 2016

Stayed 3 days, big room with large bathroom. showers where nice size with hot water for my entire stay. TV, mini fridge in room, they provide beach towels also. I booked a large double bed room with balcony- overlooking pool. Location was near good restaurants, close to beach, around the corner from all the good nightlife. Noise was not a... More 

Helpful?
Thank IconStatus
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello Thank you so much for your comments More 

Grimsby, United Kingdom
1 review
1 of 5 stars Reviewed March 4, 2016 via mobile

awful hotel. Outdated, old, odd atmosphere. staff not helpful in anyway- left some items in a room and they didn't really care in helping us retrieve them or look for them. would definitely not recommend this hotel, it's so shabby. nothing really nice about it .... also mega cold shower.

Helpful?
Thank clbromm
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hola thank you so ,much for your comments More 

San Antonio, Texas
Level Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed March 1, 2016

Stayed here for 5 nights. Room is very clean and roomy, central A/C (not typical mini split). We had a balcony as well. All of the staff are very helpful and friendly, front desk agent Paulina I believe is her name had been so pleasant the entire time. The only problem I had with this hotel is that you can... More 

Helpful?
Thank Imeldita22
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hola Imeldita ! Thank you so much for your comments. We hope you share with us your next vacations on the Maya riviera with us . Thank you! Serving you is a privilege! More 

San Diego, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed February 27, 2016

We thought we were in for a wonderful stay. The place in beautiful with a cute pool and courtyard area. The room was much better than we expected too. BUT, it wasn't until about 8pm that we realized the south wall of the hotel is shared with a disco on the other side. On a weeknight, the music was so... More 

Helpful?
1 Thank sharpe777
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hola Thank you so much for your comments. Thank you! Serving you is a privilege! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
Room types
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
Official Description (provided by the hotel)
Hotel Hacienda Real del Caribe, is characterized by its colonial style, which makes your stay an unforgettable.A few steps from the hotel, you can enjoy the beautiful 5th Avenue and the Caribbean Sea; Meet our lovely town and we'll do the rest.Our rooms have an elegant, cozy and colonial design emitting a relaxed atmosphere and thanks to our personalized service we exceed your expectations. ... more   less 

Additional Information about Hotel Hacienda Real del Caribe

Address: Av. 10 Calle 10 Norte | Col. Centro, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $51 - $115 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Hacienda Real del Caribe 4*
Number of rooms: 58
Reservation Options:
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Also Known As:
Hotel Hacienda Real Del Caribe Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#50 Luxury Hotel in Playa del Carmen
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