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Calle 10 Esq. 10th Avenue Col. Centro, Playa del Carmen 77710 Mexico
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Traveler (609)
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Panoramas (52)
Room & Suite (289)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 08/26/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Hacienda Real Del Caribe
Updated 08/26/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#107 of 324 in Playa del Carmen
Location
4.4
Cleanliness
3.9
Service
3.8
Value
3.8
Hotel Hacienda Real del Caribe, is characterized by its colonial style, which makes your stay an unforgettable.A few steps from the hotel, you can enjoy the beautiful 5th Avenue and the Caribbean Sea; Meet our lovely town and we'll do the rest.Our rooms have an elegant, cozy and colonial design emitting a relaxed atmosphere and thanks to our personalized service we exceed your expectations.
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Property amenities
Street parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Nightclub / DJ
Airport transportation
Baggage storage
Concierge
Wifi
Outdoor pool
Restaurant
Breakfast available
Car hire
Non-smoking hotel
24-hour front desk
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Budget
Centrally Located
Languages Spoken
English, French, Spanish, Italian
934Reviews52Q+A80Room tips
Traveler rating
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Most Recent
Jo wrote a review May 5
West Yorkshire, United Kingdom545 contributions159 helpful votes
When we arrived, we thought this looks good. Sadly this feeling ended when I showered and returned to the bedroom to find a leak coming from above the air con. It gradually got better until the people in the room next door showered and the puddle got bigger. Reception assured me twice that some one would come and look at it but what they actually meant was, we'll wait until people stop showering and pretend there's nothing wrong... they give me a 10% off voucher for a local restaurant, but I'd rather have a room that doesn't have an electrical hazard. Thank god its just one night! Avoid room 302.
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Date of stay: May 2022Trip type: Traveled
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Thomas D wrote a review Mar 2022
Berea, Kentucky18 contributions7 helpful votes
+1
My family and I are foodies and love to eat, drink, and learn about a culture Bartender Felipe was extremely friemdly and was great with drinks and conversation in espanol he went above and beyond to ensure our drinks was made to perfection and even memorized what we liked so that every time we came in we didnt have yo ask he immediately made our daquiries and mojitos just the waybwe liked astrid and mario made our time spent im the japanese restaurant superb astrid was very flexible in scheduling and made the wait for a table more tolerable with good conversation. very good woman. very friendly. Mario was an amazing waiter. fast. accurate. couldnt have expected more. Was a very good waiter. Same with Neftali. He was on point man. he was by far The fastest waiter in the italian restaurant it seemed. Neftali was so fast with everything was almost as if he never took a break. He was definetly rekemberable in the italian restaurant. And I cant forget my good amigonBenito. He went out of his way to let me use his phone to see the digital menu at the hacienda grill when I left mine in my room. If you visit here be sure to give these guys a shout. they will def enhance an already incredible experience.
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Date of stay: March 2022Trip type: Traveled
Room Tip: always reserve your table in the japanese and italian restaurants as early as possible lol
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Response from Paulina Montaño, Otro at Hotel Hacienda Real Del Caribe
Responded 2 weeks ago
Hola Thank you so much for your comments, this is your home away from home. We look forward to hosting you next visit to México, riviera Maya
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Jan C wrote a review Dec 2021
2 contributions
Have just had the best 7 days at this hotel,the staff were all helpful and very friendly, I have to mention Oscar and Alfredo the barmen working at the pool bar, they were just the best, nothing was too much trouble
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Date of stay: December 2021Trip type: Traveled
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Response from Paulina Montaño, Otro at Hotel Hacienda Real Del Caribe
Responded Dec 14, 2021
Hola Thank you so much, this is your home away from home We look forward to hosting you
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Marko wrote a review Jun 2021
Belgrade, Serbia71 contributions28 helpful votes
This hotel is at the great location, the first parallel street next to main pedestrian area. So, it is in the center, but without much noise (except if your room is at the south side, than you will hear music from the bar). Rooms are very nice, maybe a little bit less than it should be for this category of a hotel, but the general impression is positive. Hotel has a small swimming pool for chilling, and also rooftop can be used. Staff is very pleasant and helpful.
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Date of stay: May 2021
Rooms
Cleanliness
Service
Room Tip: Avoid southern side because of music from the bar.
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3 Helpful votes
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Response from Paulina Montaño, Otro at Hotel Hacienda Real Del Caribe
Responded Sep 29, 2021
Hola Marko! Thank you so much for your comments, we are just in heart of Playa del Carmen We look forward to hosting you. Serving you is a privileged!
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Chris L wrote a review Jan 2021
Zurich, Switzerland67 contributions73 helpful votes
I was here with my girlfriend as an anniversary visit and was definitely amazing. The staff was super nice and they really take care about Covid-19 precautions and customer happiness. Thank you very much and see you next time!
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Date of stay: January 2021Trip type: Traveled
4 Helpful votes
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Response from Paulina Montaño, Otro at Hotel Hacienda Real Del Caribe
Responded Jan 6, 2021
Hola Chris!!! Thank you so much for your comments, this is your home away from home and we will always take care of you
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Marsha T wrote a review Jul 2020
17 contributions35 helpful votes
July 15th was my second stay at Hacienda Real...the first one being in 2019. The hotel reopened in mid June and they are taking all the precautions necessary to prevent and protect against Covid-19. Before entering, you wipe your feet on a wet and then dry mat, they take your temperature and you are given hand sanitizers. Sanitizers are placed in many places within the hotel and toothpicks are posted for use on the elevator buttons. Mask are worn by all staff at ALL times and they are constantly cleaning. I love this hotel for their quaintness, the hospitality, the manager, Paulina's, attention to detail and her hospitality to her guests. They have a wonderful pool in the middle of the property, which was great, as during our trip, the public beaches were still closed. The restaurant, Magnolia's, is a favorite, and they also offer full room service that was prompt in response and preparation. Most restaurants, shops, and even the mall was open ...but all businesses were very attentive to temperature checks and hand sanitation. It was widely noticed that Mexico was continuously taking precautions of all kinds, even in the streets and airport, and residents and visitors constantly wore mask. I felt extremely safe...even safer than the US, as they seemed to be taking better precautions than the US currently. If you haven't stayed at Hacienda Real, check it out! You will love the hotel, the staff, and it's great location right in the active heart of Playa. Our balcony room was a hit for our evenings, enjoying the weather and the street activity..since the bars and nightclubs had not reopened.
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Date of stay: July 2020
Value
Location
Service
Room Tip: The balconies facing 10th ave provide a view of street activity which was not very noisy.
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5 Helpful votes
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Response from Paulina Montaño, Otro at Hotel Hacienda Real Del Caribe
Responded Sep 15, 2020
Hola Marsha!!!! Thank you so much, we are here for you!!!! Hope you come back soon, rememeber this is your home away from home, and your room face to the avenue is waiting for you! We look forward to hosting you!
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RMO wrote a review Mar 2020
Belo Horizonte, MG270 contributions107 helpful votes
Cons: super soft weird bed, thick and tough pillow and there is a night club behind the hotel and the music is so so loud. Not really a place to sleep at all. Another con is that breakfast is included but you probably won't have it since it starts at 8am. When you go to any tour they start around 6:30-7:00. And they don't give you a breakfast to take as most of the hotels do. Pros: location is amazing, nice pool, clean bed and huge bathroom.
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Date of stay: February 2020Trip type: Traveled
3 Helpful votes
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Response from paulinamontano, Director de Relaciones Públicas at Hotel Hacienda Real Del Caribe
Responded Mar 19, 2020
Hola Roberta! Thank you so much
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Tammy H wrote a review Feb 2020
Edmonton9 contributions12 helpful votes
Jose at concierge was amazing. He was so polite and helpful.He suggested a beach club and was willing to do anything to make our stay better at the Hotel Hacienda Real Del Caribe. We would come back because he works there. He made our stay at the lovely mexican style hotel memorable.
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Date of stay: December 2019Trip type: Traveled
2 Helpful votes
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Response from paulinamontano, Director de Relaciones Públicas at Hotel Hacienda Real Del Caribe
Responded Feb 21, 2020
Hola Tammy!!!! Thank you so much, this is your home away from home, we are always happy to host you. May you have a great day! We look forward to seeing you in this year again!
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Elizabeth S wrote a review Feb 2020
Minnetonka, Minnesota236 contributions250 helpful votes
We arrived and added 2 more days by telephone. 5 night stay total. Very wonderful location if you like to be in the center of town. Pool area very relaxing and tranquil. Size of hotel was perfect for us. Price good. Breakfast next door was fabulous. Cheap and easy for us. Staff was very helpful on tours and ferry to Cozumel.The bracelets for Martyna beach club was just what the doctor ordered. BEAUTIFUL !! There were 4 problems that should be addressed. NEW LOUNGE CUSHIONS AT POOL. NEW MATTRESSES IN ROOMS.bed killed my back. I have back problems. Sleep is important. Please fix windows as they don't close properly can be pushed open. So I tied a string around the window shutter locks. Dangerous. Bathroom window I used a hanger to shut and lock. I know the tropics are hard on fixtures so just beware people were complaining about it and where fixing it themselves.Otherwise a fabulous time was had by all. Think you should give property little TLC and it would be PERFECTION !!!
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Date of stay: January 2020
Cleanliness
Service
Sleep Quality
Room Tip: I had an inside room so it was not loud at night.
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4 Helpful votes
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Response from paulinamontano, Director de Relaciones Públicas at Hotel Hacienda Real Del Caribe
Responded Feb 21, 2020
Hola Elzabeth!!!! Thank you so much, this is your home away from home, we are always happy to host you. About the cushion we will replace them :) , new matrees we are getting covers rest mattresses and we will pay atention on the windows to be repaired May you have a great day! We look forward to seeing you in this year again!
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Juan C wrote a review Jan 2020
Granby, Canada3 contributions7 helpful votes
Was there on a student trip, the hotel had all the great amenities that most hotels have in big touristic places like Playa del Carmen but what stood out was the friendlyness of the staff, my school is french and the receptionnist (I think her name was Karen but i'm not sure) really made a big effort trying to explain everything to our group in french (her french was really good I was surprised), that little extra step made us feel even more welcome than we already were, the rest of the staff was also super friendly, great hotel overall.
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Date of stay: January 2020
Location
Service
Sleep Quality
2 Helpful votes
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Response from paulinamontano, Director de Relaciones Públicas at Hotel Hacienda Real Del Caribe
Responded Jan 23, 2020
Hola Juan!!!! This is your home away from home, we are always happy to host you. May you have a happy new year! We look forward to seeing you in this year again!
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PRICE RANGE
$36 - $58 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
58
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Frequently Asked Questions about Hotel Hacienda Real Del Caribe
Which popular attractions are close to Hotel Hacienda Real Del Caribe?
Nearby attractions include Quinta Avenida (0.06 miles), Playacrawl (0.06 miles), and L'Ambassade (0.04 miles).
What are some of the property amenities at Hotel Hacienda Real Del Caribe?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Hacienda Real Del Caribe?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Hacienda Real Del Caribe?
Yes, street parking is available to guests.
What are some restaurants close to Hotel Hacienda Real Del Caribe?
Conveniently located restaurants include Harry's Prime Steakhouse & Raw Bar, Po Thai Restaurant, and Osteria De Roma.
Are there opportunities to exercise at Hotel Hacienda Real Del Caribe?
Yes, guests have access to a pool during their stay.
Does Hotel Hacienda Real Del Caribe have airport transportation?
Yes, Hotel Hacienda Real Del Caribe offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hotel Hacienda Real Del Caribe located near the city center?
Yes, it is 0.3 miles away from the center of Playa del Carmen.
Which languages are spoken by the staff at Hotel Hacienda Real Del Caribe?
The staff speaks multiple languages, including English, Spanish, French, and Italian.
Are there any historical sites close to Hotel Hacienda Real Del Caribe?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (0.7 miles).
Is Hotel Hacienda Real Del Caribe accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.