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Andaz Mayakoba Resort Riviera Maya

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Carreterra Federal Chetumal - Puerto Juarez Km 298, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1012)
Pool & Beach (333)
Room & Suite (186)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Regular temperature checks for staff
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Updated 08/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Andaz Mayakoba Resort Riviera Maya
Updated 08/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#34 of 267 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travelers' Choice
Andaz Mayakoba Riviera Maya Resort is located along the shores of a clear lagoon flush with flora and fauna, offering guests easy access to the turquoise waters of the Caribbean. The resort’s breathtaking design reflects the Mayan culture to the intriguing visitors and the resort’s fertile surroundings. Indulge in one of the resort’s 214 guestrooms, including 41 luxury suites, all featuring traditional crafts, colorful tiles and painted woods balanced with minimalist design and breezy spaces that allow natural light and the surrounding views to showcase each room. Four unique restaurants and bars with views of the pool, lagoon or ocean offer the distinguished culinary experiences for which Andaz® hotels are known. Enjoy complimentary wireless Internet and complimentary in-room minibars offering non-alcoholic beverages and snacks. Relax, recharge and rejuvenate at our world-class 900 sq m (9,688 sq ft) spa, which features six treatment rooms, two hydrotherapy spaces and an array of therapeutic services. In addition, a 24-hour gym features the latest equipment. Guests can enjoy three refreshing outdoor pools which includes whirlpools and a lap pool, or the nearby stunning white sand beaches along the clear blue waters of the Caribbean Sea. Business travelers will feel inspired and re-energized at any event at Andaz Mayakoba, which features a ballroom and five meeting studios for a total of 1,300 sq m (13,993 sq ft) of flexible and distinctive meeting space. The resort is 40 minutes from Cancún International Airport, nestled in the ecologically diverse Mayakoba Resort complex. Offering guests nature trails, biking, bird-watching, four tennis courts, croquet and archery, the resort also offers access to the Mayakoba Connection ferry and El Camaleón Golf Club, which features an 18-hole golf course that is home to the annual PGA Tour Mayakoba Classic.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Bicycles available
Canoeing
Golf course
Tennis court
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Steam room
24-hour security
Concierge
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Luxury
Languages Spoken
English
Hotel links
Special Offer:Complimentary Festive Dinner and Welcome Cocktail
1,329Reviews178Q+A100Room tips
Traveler rating
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Popular mentions
Reed L wrote a review Sep 21
1 contribution3 helpful votes
WE LOVE THIS PROPERTY! We have been 4 times now and wow this place is truly amazing. Even a trip during the COVID-19 pandemic, the hotel has adapted to the 30% capacity rules and makes a huge effort to keep the visitors safe and healthy. Just a note on that -- since the hotel is at 30% capacity, the entire lagoon side of the hotel is closed, so all of the rooms/activities and restaurants are located on the beach (not a terrible situation!) 2 of the restaurants on the lagoon side are closed, but is made up by the amazing food at Tinta Del Pulpo, Sotavento and the Vegan Bar, which I must say is pretty delicious as well! Lots of fresh/lighter options. Service was incredible! Every staff member knew us by name and made every effort to make sure we had everything we needed, even our 16 month old was so spoiled! Willie took care of us most days at the pool and wow he is truly incredible -- you will notice him by his checkered vans that he wore each day! Pablo took care of us during our breakfasts and again -- SPOILED. We chose the all inclusive option for this trip and I must say, the value is without a doubt incredible. Being able to order anything we wanted whenever we wanted it gave us peace of mind throughout our trip. Note on this -- not everything is included such as top shelf spirits, wines by the bottle and some seafood items at Sotavento (for example lobster and oysters) but the staff always lets you know if something isn't included before you order it. So if you're like us and enjoy drinking the simple things like mexican beer, margaritas, mimosas, etc then the all inclusive may be perfect for you. We did go visit some of the other hotels on the property to get a little variety on dinners since we were there for 6 nights. Agave azul at the Rosewood has amazing sushi and ramen and Saffron over at the Banyan tree is just amazing Thai food. Definitely recommend but they are rather expensive so just be prepared to pay a little more but still worth the visit. Our room was amazing, spacious and clean. We were in a beach area suite so we had plenty of room and a separated section so that we could put our baby down to sleep and not worry about waking her up since she was in the living portion of the suite. The beach setup is so amazing with food and beverage service available. The loungers are extremely comfortable with shade readily available. The ocean is always cleaned (sometimes there is seaweed that washes up.) Water temp feels amazing and the sand is so soft! All in all, we love this place and will continue to visit as much as we can!
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Date of stay: September 2020
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Room Tip: The beach area suites aren't on the beach per se, but all the beach area rooms are extremely...
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3 Helpful votes
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chaim Rose wrote a review Aug 2020
Brooklyn, New York20 contributions3 helpful votes
Hotel's Favorite
Just got back from an awesome stay at the Andaz Resort. The resort is amazingly relaxing and staff is super accommodating. Special mention to manager Sylvia Smith who was super professional, helpful, gracious and kind and she really exceeded expectations to make our stay extra special. Pool is fully open along with the proper social distancing along the way. Staff is always washing their hands and is fully masked. Masks and hand sanitizer are provided in all the rooms in addition to the rooms being fully sterile before given to the guests. When it came to COVID precautions we felt extremely safe in the Andaz. 5 star resort & service indeed !!! Looking forward to returning to this lovely resort.
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Date of stay: August 2020
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Response from Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya
Responded 5 weeks ago
Hola chaimrose! We appreciate you taking the time to share your experience. Our most important goal is to make sure we always provide exceptional service and that our guests feel at home. Andaz Mayakoba is committed to upholding the highest standards of cleanliness to ensure you enjoy a healthy, safe, and comfortable environment. We look forward to the opportunity to welcome your return in future at Andaz Mayakoba. Best Regards, Pascal Dupuis
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1Steph2020 wrote a review Sep 17
Tomball, Texas1 contribution
After first two not so good days, the staff really stepped it up for the rest of our stay, as expected, to make our experience similar to our first visit 3 yrs. ago. My husband and I as well as our 7 and 11 year olds enjoyed paddle boating, kayaking as a family, riding bicycles, and the kids club activities. Itzel, Adalberto, and Magna were especially fantastic.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2020
Value
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Location
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Response from Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya
Responded 1 week ago
Hola Departure586264! Thank you so much for sharing your experience in our resort. I am so glad to read you enjoyed your stay with us. I will make sure to thank all of our team for their amazing efforts; specially Itzel, Adalberto and Magna. We truly appreciate your loyalty and hopefully we will get to be your host again in the near future. Best Regards, Pascal Dupuis
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Scott D wrote a review Sep 17
7 contributions
We came down to visit our daughter (in Cancun) and her new baby boy. She picked this place out for us to stay. What a great choice! I'm pretty sure my wife Shannon is not going to let me book anywhere else. We pretty much just lounged around, slept late, and had fantastic meals at Tinta Del Pulpo and Sotovento. What made the trip though was truly the service and attention we received from the staff. I know I am forgetting some names and apologize for doing so, but these people stood out, Teresa, Francisco, Rafael, Ramon, Angel, Jorge, and Walter.....THANKS so much for making our stay and enjoyable one. We are sure to be back.
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Date of stay: August 2020
Value
Service
Sleep Quality
Room Tip: We had a great suite room with a jungle lagoon view ( which we asked for) and it was just as...
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Response from Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya
Responded 1 week ago
Hola swhornfan! Thank you very much for your wonderful feedback shared here in TripAdvisor. It’s great to know that you enjoyed your experience with us. It is very inspiring to receive such comments and my heartfelt thanks for recognizing the level of our hospitality. We certainly look forward to your next visit at Andaz Mayakoba. Yours Sincerely, Pascal Dupuis.
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Rosie&Paul wrote a review Sep 7
New York City, New York30 contributions12 helpful votes
+1
My wife and I spent a couple of weeks in Riviera Maya, starting at the Viceroy and then to Banyan tree and finally to the Andaz. We were actually supposed to be going to another resort for the final leg of the trip but upon arrival there we encountered some issues and decided we did not want to stay there. We got on our phones and immediately looked for another hotel where we could get an oceanfront room. Our other two hotel stays offered us absolutely amazing and unique experiences, but for this leg of the trip we wanted a full oceanfront room as close to the water as possible. The Andaz had availability and given we had just previously been staying at the Banyan Tree and had rode our bikes there a couple mornings for breakfast, we knew the resort was nice. Upon arrival we were greeted by Teresa. She is part of the concierge team and an absolutely wonderful person. We explained we had just made our reservation minutes before and the details of our ordeal with switching out from the other resort. She immediately turned a stressful situation into a very positive one. They brought us out fresh coconuts and gave us some welcome figurines as keepsakes. Our moods were instantly changed. We worked with her to upgrade our room to a gorgeous beachfront oceanfront suite. It was fabulous with a bedroom and separate living area with balcony off each, as well as a plunge pool. We were just feet from the water, exactly what we wanted! Thank you Teresa for being so sweet and helping to get our vacation back on track! During our stay we loved our breakfasts at Tinto de Pulpo, so many great menus selections. The tacos in the evening there are also not to be missed. Rocky the manager there is awesome and always greeted us and made my wife and I feel so welcomed. At the beach we were fortunate enough to be served by Manny who was so friendly and attentive. They also often have 2 for 1 beer specials during the day which was greatly appreciated! Overall we absolutely loved the Andaz and the Mayakoba complex. It was great to have access to the 4 different resorts on property to switch up our dining experiences in the evening. If you are looking for a lesser spend than what Banyan Tree or Rosewood would cost, the Andaz is a great option. Or you could always split up your time between them which is probably what we do the next time!
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Date of stay: August 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya
Responded 2 weeks ago
Hola RosieandPaul! Thank you for posting your amazing review on our Trip Advisor profile, I truly appreciate your preference! We work very hard to make sure our guests get the best service and have memorable experiences; I thank you for acknowledging our teams amazing efforts, especially Teresa, Rocky and Manny who always go the extra mile. We hope to have you as our guests one more time in the near future. Best Regards, Pascal Dupuis
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PRICE RANGE
$220 - $488 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Andaz Mayakoba
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
214
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Frequently Asked Questions about Andaz Mayakoba Resort Riviera Maya
Which popular attractions are close to Andaz Mayakoba Resort Riviera Maya?
Nearby attractions include Xavage Park by Xcaret (4.6 miles), Cenote Misterio Maya (4.3 miles), and Playa Punta Esmeralda (3.5 miles).
What are some of the property amenities at Andaz Mayakoba Resort Riviera Maya?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Andaz Mayakoba Resort Riviera Maya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Andaz Mayakoba Resort Riviera Maya?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Andaz Mayakoba Resort Riviera Maya?
Yes, free parking is available to guests.
What are some restaurants close to Andaz Mayakoba Resort Riviera Maya?
Conveniently located restaurants include 500 Gramos Grill, Salento, and Luma taverna del mar.
Are there opportunities to exercise at Andaz Mayakoba Resort Riviera Maya?
Yes, guests have access to a pool and a fitness center during their stay.
Does Andaz Mayakoba Resort Riviera Maya have an airport shuttle?
Yes, Andaz Mayakoba Resort Riviera Maya offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Andaz Mayakoba Resort Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Andaz Mayakoba Resort Riviera Maya?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Andaz Mayakoba Resort Riviera Maya offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.