We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Andaz Mayakoba Resort Riviera Maya

Save
Share
Traveler (678)
Pool & Beach (233)
Room & Suite (137)
Overview
Hotel website
Carreterra Federal Chetumal - Puerto Juarez Km 298, Playa del Carmen 77710 Mexico See on map
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5 Star accommodation
Additional information
Visit Hotel Website
Offers from Andaz Mayakoba Resort Riviera Maya
Hotel deals
{"containerClass":null,"containerAttributes":null,"widget":{"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"]},"scriptFlags":null}
Rooms
Aug 26Aug 27
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 5 partner sites to see rooms from $257.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Playa del Carmen hotels with availability
{"BOOKING_FEATURES": ["IB_IRG_RATE_VERIFICATION","IB_STREAMLINED_SELECTED_ROOM","IB_POST_BOOKING_LOGIN_US","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","MOB_BOOKING_EMAIL_AGREE_HIDE","CHILDREN_SEARCH","IB_EXPRESS_BOOK","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_PRICE_WINS_COPY","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","META_AIR","IB_REVIEW_BOOKING_BUTTON","IB_INLINE_ROOM_GRID","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_KIPLINGER_AWARD","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "2689a0afde0141769332b85f18449ccf", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":11747186,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[125388490],"additionalContentIds":[],"pollCount":0,"checkin":{"day":26,"month":8,"year":2018},"checkout":{"day":27,"month":8,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":280,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"2689a0afde0141769332b85f18449ccf","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":280,"lowestMetaPrice":257,"additionalPartner":false,"highestMetaPriceDisplay":280,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":280,"lowestMetaPrice":257,"highestMetaPriceDisplay":280,"hotelName":"Andaz Mayakoba Resort Riviera Maya","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjI2ODlhMGFmZGUwMTQxNzY5MzMyYjg1ZjE4NDQ5Y2NmIiwiQUlLIjoiOWUwZjg0Mzc2NmFlNGVlNGI4OWU0ZDc4YWQ1MWFmODAifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isMetaMarketingLandOnBookingFormEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "08/26/2018", "checkOut": "08/27/2018", "lowestPrice": "$257", "hasDates": true, "hacComplete": true, "contentIdMappings": {"125388490":"Hyatt"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"},"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"]},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{},"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"]},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"},"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[]},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (780)
Filter reviews
595 results
Traveler rating
485
65
28
11
6
Traveler type
Time of year
LanguageEnglish
More languages
485
65
28
11
6
Show reviews that mention
All reviewstacoeco tourcevichelagoon poolgolf cartbanyan treelagoon view suitecasa milagrohyatt pointsbreakfast buffetthe fine dining restaurantkids clubbeach roomnice gymrooms are modernamazing propertyevery single staff member
FilterEnglish
Updating list...
1 - 5 of 595 reviews
Reviewed yesterday via mobile

From the moment you check into the Andaz Mayakoba, you feel as though you’ve been transported into another world. Greeted with a smile and a refreshing cocktail, you’re invited to relax while a front desk agent checks you in. They do a little ritual at...More

1  Thank MoonFunk
Reviewed 2 days ago

The entire staff here is awesome. Everyone from Julia that checked us in to Luis and Pablo at the pool (especially these guys!) Rodrigo and the omelette maker. The golf cart guys and the guys filling the minibar were all awesome. They all made up...More

Review collected in partnership with Hyatt Hotels
Thank brianifmc2018
Response from Pascal D, General Manager at Andaz Mayakoba Resort Riviera MayaResponded yesterday

Hola brianifmc2018! I couldn’t be more thankful on the wonderful words about your recent stay at Andaz Mayakoba. Thank you very much for recommending our resort and for the time you have taken to share your thoughts; I will make sure to share your review...More

Reviewed 5 days ago

This was an amazing hotel, from food, service, location and most importantly, the staff.From the moment you get into the resort you know that it's going to be a great experience. How they welcome you with a local drink to how spotless clean the entire...More

Review collected in partnership with Hyatt Hotels
Thank C16DDalex
Response from Pascal D, General Manager at Andaz Mayakoba Resort Riviera MayaResponded 4 days ago

Hola C16DDalex! Thank you for sharing your wonderful comments about your visit at Andaz Mayakoba, I am very glad to learn you had a delightful time with us, and we highly appreciate your compliments on our privileged location, culinary offer and wonderful service. Many thanks...More

Reviewed 5 days ago

The resort is clean, stylish, new, modern , well structured and run. But the real value added, the real difference is made by the people that work there. Nice, polite, smiley, accommodating, proactive, well mannered. Always available and super fast. I travel for business and...More

Review collected in partnership with Hyatt Hotels
Thank Piergiacomo R
Response from Pascal D, General Manager at Andaz Mayakoba Resort Riviera MayaResponded 4 days ago

Hola Piergiacomo R! Thank you very much for your wonderful feedback shared in our TripAdvisor profile. It’s great to know that all of my team created a memorable experience for you, I feel very proud of every member of this Andaz Mayakoba family. I shall...More

Reviewed 6 days ago

Overall the hotel is nice with good and helpful staff. When we arrived we asked to be upgraded to a closer room near the beach, we were offered a good price for a bi-level suite with swimming pool on the beach. The hotel is new...More

Thank Yasmina R
Response from Pascal D, General Manager at Andaz Mayakoba Resort Riviera MayaResponded 4 days ago

Hola Yasmina R! We are extremely happy to read your generous review and would like to thank you for your very kind words. I shall definitely share your feedback with our team. I must also acknowledge and apologize on the aspects of your stay that...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Beachfront
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Hotel Amenities
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Room Service
Free Parking
Wheelchair access
Pets Allowed ( Dog / Pet Friendly )
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Center with Internet Access
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Babysitting
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Hot Tub
Golf course
Fitness Center with Gym / Workout Room
Outdoor pool
Details
Price range
$224 - $849 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Spa Hotel in Playa del Carmen
#10 Top resorts Hotel in Playa del Carmen
#12 Luxury Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$224 - $849 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Spa Hotel in Playa del Carmen
#10 Top resorts Hotel in Playa del Carmen
#12 Luxury Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveler (678)
Pool & Beach (233)
Room & Suite (137)
Dining (68)
Amenities (21)
Family and Play Areas (8)
Business Center & Event Rooms (6)
Questions & Answers
Ask a question
Maria Elena C
August 14, 2018|
Answer
Response from Pascal D | Property representative |
Hola Maria Elena C! At the moment we are offering a special promotion called All Inclusive Open Kitchen Package, in our website you can find the rates for this package and the full details on the promotion. Thank you for... More
0
Votes
Teresa T
August 10, 2018|
Answer
Response from Pascal D | Property representative |
Hola Teresa T! We are looking forward to have you as our guest next September. Everyday we have two ecotours: 11:00AM and 03:00PM; both depart from the deck of Cocina Milagro and there is no need to sign up in advance; our... More
1
Vote
Room Tips
"the bi-level suite with swimming pool"
Read review
"We loved staying in the ocean-front Presidential suite - it felt like our own beach house with a private pool..."
Read review
"Depends on what's important to you: request something near the beach for the best view"
Read review
"The poolside rooms at the beach might be a bit loud, so I recommend the lagoon view rooms for true peace and..."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing