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Andaz Mayakoba Resort Riviera Maya

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Carretera Federal - Riviera Maya, Playa del Carmen 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1166)
Pool & Beach (380)
Room & Suite (229)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Regular temperature checks for staff
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Updated 02/22/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Andaz Mayakoba Resort Riviera Maya
Updated 02/22/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#33 of 295 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travelers' Choice
Andaz Mayakoba Resort - named the #1 Resort in Mexico by Condé Nast Traveler's Readers' Choice Awards - is located within the exclusive private gated complex of Mayakoba, nestled on the coastline of the Mexican Caribbean. The luxury lifestyle resort is situated along 1 mile of stunning white-sand beach and surrounded by pristine natural beauty. Guests can enjoy exquisite gastronomy in five different restaurants, including Casa Amate, awarded one of the Top 120 Restaurants in Mexico by Culinaria Mexicana, and VB, our vegan bar, and Sotavento, a feet-in-the-sand experience. The resort's breathtaking design reflects the local Mayan culture and the lush nature that surrounds it. Andaz Mayakoba features 214 guestrooms, including 41 suites - all of which feature private plunge pool and enhanced benefits. Guests can also enjoy the world-class 9,688 square-foot Naum Wellness & Spa with Mayan-inspired rituals and hydrotherapy spaces, and a PGA-approved 18-hole championship golf course designed by golf legend, Greg Norman.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Private pool
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Happy hour
Poolside bar
Bicycles available
Canoeing
Diving
Golf course
Snorkeling
Bicycle tours
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private beach
Additional bathroom
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Luxury
Languages Spoken
English, French, Spanish, Portuguese
Hotel links
Special Offer:Get a 5th Night Free

Location

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Contact
Carretera Federal - Riviera Maya, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Cancun Airport26 miSee all flights
Aerodromo de Playa Del Carmen6 miSee all flights
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1558Reviews203Q+A100Room tips
Traveler rating
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Popular mentions
Cece wrote a review Jun 18
Austin, Texas15 contributions2 helpful votes
+1
This is going to be a long review but I hope it's helpful. We stayed 8 nights at Andaz with our family of 4 (2 girls 9 and 13). The thing that makes this m=place so unique its their employees, I really can't name them all but they are just AMAZING. We booked a 2 double bedroom in the beach area because I really wanted to spend time laying on the beach BUT it rained for 5 days and there were lots of alges the rest of the days so it was hard to use. In any other resort, I would have left however Andaz is a place that you can enjoy even if it rains or the beach is not great. Two years ago, we went to Naples and there was red tide (dead fish and strong smell everywhere) and it was a disaster. This time, we had a great time. They know they can't control the weather or sea but they truly go above and beyond to make sure you are having a great time no matter the circumstances. TIPS - Taxi Yobaner - 52-984-132-3774 ($100 One way to the airport- full size Van) - BEDS: Beds are smaller than queen size so if you like big beds you will need to book a bigger room. - FOOD: There are several restaurants at the resort and additional restaurants at the other resorts (Bayan Tree, Rosewood & Fairmont). We love to have breakfast as a family so our room rate had breakfast included which is delicious, they have everything in Casa Milagro from fruits to scramble eggs to quesadillas or ribs. If you are in the all-inclusive package you won't be able to eat at the other resort restaurants. You can also get breakfast a la carte with includes other things (poached eggs or Avocado toast) that are not included when you purchase the Breakfast option. Food is expensive ($5 die coke and $50 / pasta plate). We explore many restaurants. Our favorite was Cello, amazing pasta and there was a Chello player next to the canal, the light, it was just a dream place. Tinta de Pulpo has amazing guacamole and quick bites. The only thing I would say is that it's a little difficult to make reservations through the concierge so I just booked on open table. ACTIVITIES - Biking - We bike to breakfast every day and enjoyed the ride through the amazing trails. Yacht- We rented a Yacht (Puerto Aventuras) since the one the hotel offers is just crazy expensive. We also call a taxi vs. using the hotel service since it was a super nice car, clean, safe, and 1/2 the hotel transportation cost. El Pueblito: There is a commercial area names El Pueblito inside the Mayakoba complex, It's nice, there is a great coffee shop with delicious baking goods. Must try the Alfajor. A burger shop where we were able to watch sports (because it was raining) and have an awesome burger. There is an arcade that after 5 days of rain I was happy it was there for the kids. It's $10 and they can play all day. There is also a candy store but it was close when we visit. This area is only open until 5PM. - SPA: it's pricey so I chose not to go this time, everyone there is just amazing. - KIMBO- My kids are older so they did not attend the Kid's club. They went there for one free activity but too many little kids so they did not go back. - GYM - Great clean gym, you still have to wear your mask if you are in the gym. - FREE Activity calendar: You have to scan a QR code to learn about all the free and paid activities. We did not know this and there are fun activities such as how to make a face masks at the SPA or how to make guacamole for $15. Since it was raining every day, we explore a lot of them. Every time, the employees keep surprising us and providing amazing service. - Transportation: We bike or took the golf carts which sometimes take about 10 minutes, so plan ahead if you want to go have lunch or dinner. The golf cart takes you to the hotel lobby and any of the restaurants inside the hotel. If you want to go to Cello, Oriente, Sapote, Agave Azul, or any other restaurants in the other hotels you will need to take another golf cart to the other hotel's lobby. - Snacks - Room snacks and drinks (except for alcohol) are included. They leave pringles, gummies, sodas, water, coffee, and tea in the room every day. This is an amazing place and we had a great time. Thank you for making our family's first POST-COVID vacation such a memorable one.
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Date of stay: June 2021
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Service
Room Tip: Beach area rooms are close to the beach but far from Kid's club, Breakfast area, SPA and GYM.
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chaim Rose wrote a review Aug 2020
Brooklyn, New York20 contributions6 helpful votes
Hotel's Favorite
Just got back from an awesome stay at the Andaz Resort. The resort is amazingly relaxing and staff is super accommodating. Special mention to manager Sylvia Smith who was super professional, helpful, gracious and kind and she really exceeded expectations to make our stay extra special. Pool is fully open along with the proper social distancing along the way. Staff is always washing their hands and is fully masked. Masks and hand sanitizer are provided in all the rooms in addition to the rooms being fully sterile before given to the guests. When it came to COVID precautions we felt extremely safe in the Andaz. 5 star resort & service indeed !!! Looking forward to returning to this lovely resort.
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Date of stay: August 2020
3 Helpful votes
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Response from Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya
Responded Aug 25, 2020
Hola chaimrose! We appreciate you taking the time to share your experience. Our most important goal is to make sure we always provide exceptional service and that our guests feel at home. Andaz Mayakoba is committed to upholding the highest standards of cleanliness to ensure you enjoy a healthy, safe, and comfortable environment. We look forward to the opportunity to welcome your return in future at Andaz Mayakoba. Best Regards, Pascal Dupuis
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spyglassmama wrote a review Jun 16
Dallas, Texas28 contributions12 helpful votes
We are a gluten free and dairy family with a teenage son and we frequent beach resorts. This is our third Andaz experience as we have stayed at both the properties in Maui and Costa Rica. We stayed in an ocean front room. Here is a breakdown of the review: Food: The food at Casa Amate and Sotavente and Cocina Milagro (breakfast) was comparable to most Andaz, Fairmonts and other resorts in the same category. The Vegan Bar was not really vegan and not to our taste. Our favorite server was Willy at Cocina Milagro, who knew our drinks from Day 1 and had them ready. Fernando gave me fresh aloe from the chef's garden for a sunburn, which I really appreciated. For our gf/df family it is always a pleasure when we can do fine dining and they did just that at Casa Amate. The Service: The resort has excellent communication and they know their guests. I complained about my sunburn and the seaweed to Mariella at the Vegan Bar and she proactively suggested a solution and from that moment onwards the staff did all they could to make sure our stay was enjoyable despite the seaweed on the beach. We especially appreciated the response by Pascal, the general manager, to ensure our stay met our expectations. The Beach: Seaweed was a problem in June and the resort has the beach cleaned daily. Rosewood was the only resort with a non-seaweed beach in Mayakoba but their beach had some rocks. You cannot compare these beaches to the Caribbean or Hawaii but the service in Mexico and the Mayakoba makes up for the lack of a phenomenal beach. Covid: Everyone wears masks, hand sanitizer and temperature checks are everywhere. I felt safe.
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Date of stay: June 2021
Rooms
Service
Sleep Quality
Room Tip: I like the rooms on the beach side. It is really far from the other side of the resort but you...
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Cassara wrote a review Jun 13
Charlotte, North Carolina195 contributions57 helpful votes
The hotel is situated in the middle of a jungle with four other hotels and yet, it never feels crowded. It is very large and there are bikes everywhere and the shuttle passes eve 10-15 minutes. We stayed on the second floor and there were no elevators. We ate at several restaurants on the property and all were excellent. The service was impeccable and the hotel is simple but beautiful. This area was ravaged by a hurricane last year so the forest does not look as dense as it once was but it is growing back. I did not see the other hotels on the property. I would definitely return
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Date of stay: June 2021
Rooms
Service
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Response from Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya
Responded 6 days ago
Hola Cassara, Thank you so much for taking the time to share your comments about your amazing experience with us. I am happy to read that you had a wonderful stay. I hope you will come back very soon! Best regards, Pascal Dupuis
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r0sav930 wrote a review Jun 10
1 contribution
Beautiful property with excellent customer service. Our room was extremely clean and the bed super comfortable. Would definitely stay at this location again. The attention provided was staff was of high caliber.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya
Responded 6 days ago
Hola r0sav930! Thank you very much for sharing your feedback in respect to your recent stay at Andaz Mayakoba. We truly appreciate your generous words about the hotel. I am glad that you gave yourself the opportunity to visiting us and had a remarkable stay. We hope to see you back again soon. Best Regards, Pascal Dupuis.
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PRICE RANGE
$220 - $488 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Andaz Mayakoba
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
214
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Frequently Asked Questions about Andaz Mayakoba Resort Riviera Maya
What are some of the property amenities at Andaz Mayakoba Resort Riviera Maya?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Andaz Mayakoba Resort Riviera Maya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Andaz Mayakoba Resort Riviera Maya?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Andaz Mayakoba Resort Riviera Maya?
Yes, free parking is available to guests.
What are some restaurants close to Andaz Mayakoba Resort Riviera Maya?
Conveniently located restaurants include El Puerto, Punta Bonita at Rosewood Mayakoba, and La Laguna.
Are there opportunities to exercise at Andaz Mayakoba Resort Riviera Maya?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Andaz Mayakoba Resort Riviera Maya have an airport shuttle?
Yes, Andaz Mayakoba Resort Riviera Maya offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Andaz Mayakoba Resort Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Andaz Mayakoba Resort Riviera Maya?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Andaz Mayakoba Resort Riviera Maya offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Andaz Mayakoba Resort Riviera Maya?
The staff speaks multiple languages, including English, Spanish, French, and Portuguese.