From the moment we arrived, we were warmly greeted and cared for. Great attention to detail and prompt service that goes above and beyond, including attending to unanticipated needs. There is no need to ever leave this resort as everything you need is there -- an amazing beach, restaurants, golf, tennis, an arcade, fitness center, trails, boat tour... and golf carts to drive you to and back. But if you do leave, the location makes it perfect to visit the nearby towns (Playa del Carmen, Puerto Moreles, Tulum...). Additionally, if you're a guest at the Andaz, you still have access to dining and some amenities at the other Mayakoba resorts, seamlessly (they can charge things to your room at Andaz). Overall great time and highly recommend staying there.
Overall, resort is amazing! Staff are very friendly; resort is clean and beautiful. Minimalist design, yet elegant and beautifully set in the jungle. A wonderful vacation at Andaz and would go back! Room: Beachfront was great location; thin walls. My husband and I stayed at the beach front room and enjoyed the convenience of walking out directly onto the beach. The room had a smart TV we used to Chromecast our phones to watch Netflix. It also had a Bluetooth speaker for us to play our music. We were pleasantly surprised that the rooms were cleaned and towels changed twice a day. Water was consistently restocked twice a day, sometimes more. Rooms are not soundproof. Sometimes we heard our neighbours and their kids, so we played music to drown the noise. There is a little bit of evidence of wear and tear, the bathroom mirror had black spots lining edge of mirror, the shower stall had some paint peeling off the floor. No major problems. Everything was in working order. Food: awesome Mexican food!! We visited all the restaurants except the Vegan Bar. Our favorite restaurant was Tinta del Pulpo. Their tacos are so good! For dinner, we recommend the tempura fish and rib eye tacos, and fried octopus tostada. For lunch, their fish burger, ceviche and nachos were also really good! We also loved the breakfast buffet at Cocina Milagro. Their serve a mix of western and mexican breakfast for those who want comfort and adventure. Their homemade hot chocolate was delightful! Cooked with spices like cinnamon, cloves, orange. At the restaurants, we were pleasantly surprised to be approached by the resort manager, assistant manager and head chefs to ask about our experience and feedback. It made us feel like they cared and I have never been approached by a head chef before! Beach: The resort was quiet when we went (mid June 2022), not busy with other vacationers, so there was always room on the beach under an umbrella, set up with beach towels. The staff at the beach immediately bring you cold bottled water (free) and you have the chance to order anything else (food/drinks) you like and they just charge it to your room. They kindly check up on you. There are staff who spent all morning and afternoon cleaning seaweed. Apparently the amount of seaweed has increased over the years and mayakoba has been trying to recycle it as fertilizer and material for goods. There was always seaweed along the border, more so after a storm. But we swam a little deeper into the ocean and it didn't bother us. This could be more of an issue for families with toddlers. Pool: Quiet with a few other small families/couples with their space. Clean, but not overly smelling of chlorine. An area blocked off for children. Activities: lagoon tour and biking! The resort, along with some others, is located in the Mayakoba area. A good portion of the resort sits in the jungle and extends to the beach. A lagoon sits in the jungle and is home to fish, crocodiles, and many birds. We got to see lots of cool wildlife including coatii, iguana, crocodile, and many birds. For this, we recommend doing the lagoon tour and biking or hiking on the paved trails to see the cenote! These items were special to the Mayakoba area, and makes it memorable. We walked the nature trail which took 1.5 hrs and it was challenging given the heat. So we recommend biking it instead. Time share pitch: non existent! We were not approached for any off resort expeditions, time shares or trinkets while on resort. Info was available at concierge for inquiry, otherwise, we were left alone for that. We saw people walking along shore with trinkets, but they were quiet and didn't seem like they were trying hard to sell. Weather: short bursts of heavy rain, lasting 10-30minutes. It rained once or twice a day, 4/6 days we were there. But there was still plenty of sun and some clouds and lots of wind. Weather is hot and humid but when we were swimming or still, we didnt notice it. It's most apparent after stepping out of our AC'd room but then we quickly got used to it. I was initially worried to book a vacation to Mexico during the stormy season and also purchased travel insurance, but I didn't have to use the insurance and I enjoyed plenty of sun! Also, when it rained, I just ran back into my room or a restaurant. It was off season and maybe that's why the resort was quiet. Dont let the June weather deter you! Gym: clean, equipped with basics and empty the one time we went. Husband loved it. …
The staff (especially Paco at the beach) is just amazing. Everybody goes out of their way to make you feel great. Paco really knows how to treat guests, he was so great and attentive with my entire family. We just wanted to keep going back to the beach as he made us feel super welcome.
We had a lovely stay with two families with school-aged children. The resort was beautiful and well-maintained. The surrounding lagoon and wildlife were gorgeous. Service was excellent across the board, as was the food. Warmly recommend!
This was our 7th visit to this property for vacation as a family of 4. It's one of our favorite resorts and we will continue to return, as the staff are always friendly and the environment is fantastic for relaxing and getting away from everyday life.
The food offerings in this truly beautiful hotel setting are a major negative. You pay really exorbitant prices for food that is not all that good or at least plentiful ($20 for a small/tiny dish of ice cream for example) Everything else about this amazing spot of beauty is unexcelled. Staff are amazing. Its just too bad that you will leave feeling that you have been manipulated on food. Also if you choose the all inclusive rate at $185/pp per day... that is completely structured to include the expected costs of alcohol consumption. Not so important with kids or with those of us who don't drink.
Nice resort and solid experience, but we expected more/nicer from Andaz Mayakoba. We went as a family, booked 2 rooms next to each other, and got the all-inclusive plan. Pros - * The location is great, beach, pool area, and restaurants never felt too crowded, which is wonderful given that we were there over Thanksgiving. Always easy to get a beach chair, table, or golf cart. Bikes are easily available and a nice way to get around. * The staff are all very nice and friendly. Beach is beautiful, easy swimming area, and great variety of restaurants. We also used WhatsApp throughout our stay to contact the concierge, and they always responded promptly and were helpful. * Our daughter loved the Kimbo and the staff there seemed to be friendly and fun with the kids. * We loved Casa Amate and Sotovento for dinners, and everything was included with our meal plan. Tinta de Pulpo was a great breakfast option too, and the smoothies from the Vegan Bar were great. * We stayed in the Beach area/side, and I would HIGHLY recommend that. The lagoon side wasn't too far, but it was about a 10 minute golf cart ride, plus a wait for the golf carts that would be anything from 0 minutes to 15 minutes. We loved being able to walk from our rooms to the beach easily and go back to the room whenever we wanted to/needed anything. * Food is expensive, but I don't count this as a problem, as it's to be expected at a resort like this. We got the meal plan, which also was expensive, but it was nice to not have to think about the price of each item we ordered. Cons - * There tended to be problems each time we went to a restaurant - nothing major, but consistently something wrong or amiss. From the wrong drinks being delivered to our table (I.e. not what we ordered/asked for), to a broken coffee machine (so no lattes), to no bananas for the smoothies, to broken ceiling fan above out table at dinner, to various beers on the menu not being available, it seemed that at each meal, there was always something amiss. A couple of times, the service was also extremely slow. Of course, not a big deal and we were just fine, but given the price, it seems like problems shouldn't be so consistent. * The condition of the bikes wasn't also great - about half of the time, at least one of us would end up with a bike that squeaked loudly or had a loose seat or some other mechanical issue. Of course, the bikes are used a lot and I'm sure problems arise, but it seems like there were quite a few of issues with the bikes. It got to the point where we would test out of the bikes before actually leaving on them in order to see what problems they might have so we could switch them out before getting too far away. * Our biggest issue throughout our stay was the sound of the a/c in our room: Basically, it was incredibly loud (sounded like a truck going by) and went on/off constantly throughout the night. While most a/c units have an option where you can turn the a/c fan on low (to provide white noise), ours did not: you could only turn the whole unit 'off' or you had to have it go on/off automatically. And when it went on, it was LOUD. As a result of this, my husband and I never got a full night's sleep there during our 4 night stay. We tried turning off the a/c at night, but the room got quite hot after about an hour, so we work up from the heat. We contacted the hotel management to see if anything could be done, but were told no - the unit couldn't be quieter, and it also couldn't be set to be always on (I.e. just having the a/c fan on 'low' so that it would at least just be loud white noise). The hotel did offer to change our room, but told us that our kids' room (we booked 2 rooms next to each other) couldn't be changed - so we'd end up being on a different floor or different building than our kids. They also told us that the a/c unit in the other rooms are all same, so switching wouldn't solve the actual problem anyways. No other remedy or renumeration was offered, other than being sent ear plugs, which I used but they didn't block out the noise enough for me to get solid sleep. I was disappointed that the hotel didn't make any effort throughout our stay to see how we were doing with the a/c sound - never checked in with us later on/future days, never asked us how we were sleeping (or not sleeping), etc. After our 4 night stay, we came home exhausted and enjoyed having a restful sleep back home. * No little extra touches during our stay- the evening housekeeping didn't include many of the touches that a luxury hotel 'turn down service includes' - no water by the bed (yes, it's available in the mini bar, but it's helpful when hotels put a bottle and glass next to each side of the bed), no chocolate/treat at turndown, no slippers next to the bed, no towel put down by the bed for you to wipe your feet before getting into the sheets, no slippers at all in the room actually. At the beach, no complimentary fruit or smoothies passed around throughout the day. No sunscreen visibly available at the beach/pool area for guest use. No beach bag or hats in the room (which other Andaz beach resorts have provided to us in the past). No welcome drink or even water provided when we arrived at the hotel for check-in, though they did give us cold towels for our hands. * We went to the breakfast buffet in Casa Milgro and also the Thanksgiving buffet there. Both were fine, but not particularly good. My scrambled eggs at the breakfast buffet were cold and my daughter's pancakes were luke warm, and the line for the omelettes were long so I didn't want to wait. The fruit selection was okay, but not as extensive as some other resorts we stayed at in Mexico. After the first day, we decided to do breakfast at Tinta de Pulpo and enjoyed the table-service there and the freshly cooked/hot food. They also were able to bring us smoothies there, something that the staff at the breakfast at Casa Milgro told us they couldn't do. Overall, this is a solid resort, great location, and friendly staff. But, in our experience, it fell short from some other luxury hotel experiences we have had elsewhere and expected when we arrived at this hotel. Also, not ever getting a good night's sleep due to the a/c unit was a really bummer and probably made the other problems even more noticeable, as we never felt rested during our time there. For the price we paid, we expected more. Next time, we will try one of the other Mayakoba resorts. …
The resort itself is very nice. Staff is helpful and very pleasant. All food options at the resort are expensive. We would have had a much better experience if there would have been less expensive food options available.
Fantastic stay, staff are friendly, especially Jesus at the beac restaurant Tinta de Pulpo. We are there several times. The rooms are gorgeous with a very nice large bathroom and balcony. We did not have an ocean front room and it was still nice. The front desk area is very zen, minimalist decor, not exactly my style but nice. The pool area is very clean and towels are readily Available with no issue getting a chair. The beach is what sets this place apart!!! It is gorgeous white sand with clear blue water. No Seaweed in November. Swimmable beaches are not as plentiful in this part of Cancun so this is special. It is also part of the Mayakoba complex and you can eat and walk or bike to the Faitrmont, Rosewood properties, they are different and nice styles.
This is a beautiful resort. Very nice facilities. Best part is how nice the help is. They are very responsive and take care of your needs. Food tends to be expensive. But overall is a great resort. Great experience.