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Andaz Mayakoba Resort Riviera Maya

Traveler (744)
Pool & Beach (265)
Room & Suite (187)
Overview
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Carreterra Federal Chetumal - Puerto Juarez Km 298, Playa del Carmen 77710 Mexico See on map
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5 Star accommodation
Additional information
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Offers from Andaz Mayakoba Resort Riviera Maya
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Rooms
Feb 4Feb 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (904)
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695 results
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563
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LanguageEnglish
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1 - 5 of 695 reviews
Reviewed today

The hotel itself and majority of the staff were lovely. However, we experienced service that I would expect at lesser quality resorts, not a place that can charge over $600 a night. There were no records of dinner reservations or golf tee times that I...More

Review collected in partnership with Hyatt Hotels
Date of stay: January 2019
Thank 422carterb
Hotel's Favorite
Reviewed September 15, 2018 via mobile

This was our third stay within two years time frame and we can honestly say it has gotten better over time. Every aspect of the hotel has matured to an impressive level. We went there first week of August for my birthday and had a...More

Date of stay: August 2018
4  Thank sscsmy
Response from Pascal D, General Manager at Andaz Mayakoba Resort Riviera MayaResponded September 18, 2018

Hola sscsmy! Thank you very much for your wonderful feedback shared here in TripAdvisor and for choosing Andaz Mayakoba. We truly appreciate having repeat guests; your preference and loyalty mean a lot to us and the whole team was very happy to have you back....More

Reviewed today

Had high expectations for this experience based on the cost, but service and food/beverage really fell short here. Had multiple issues at several of the restaurants with getting drinks delivered in a reasonable amount of time (took over an hour our first night), were overcharged...More

Review collected in partnership with Hyatt Hotels
Date of stay: January 2019
Thank Passenger42778403612
Reviewed yesterday

Although a beautiful location, the Andaz resort was a major disappointment. The expensive, "5-star" resort was one of the worst experiences I've had traveling - enough to compel me to write my first ever public review. The pros are simple: the beautiful location, the room...More

Date of stay: January 2019
2  Thank mheat2190
Reviewed yesterday

What we thought would be a 5-star experience at Andaz fell very short of that. I will preface my experience with a few pros: the resort is beautiful, the staff is friendly, the bikes and shuttles are a very nice touch. Unfortunately, our negative experience...More

Date of stay: January 2019
2  Thank VitaminSea88
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About
Description
Andaz Mayakoba Riviera Maya Resort is located along the shores of a clear lagoon flush with flora and fauna, offering guests easy access to the turquoise waters of the Caribbean. The resort’s breathtaking More design reflects the Mayan culture to the intriguing visitors and the resort’s fertile surroundings. Indulge in one of the resort’s 214 guestrooms, including 41 luxury suites, all featuring traditional crafts, colorful tiles and painted woods balanced with minimalist design and breezy spaces that allow natural light and the surrounding views to showcase each room. Four unique restaurants and bars with views of the pool, lagoon or ocean offer the distinguished culinary experiences for which Andaz® hotels are known. Enjoy complimentary wireless Internet and complimentary in-room minibars offering non-alcoholic beverages and snacks. Relax, recharge and rejuvenate at our world-class 900 sq m (9,688 sq ft) spa, which features six treatment rooms, two hydrotherapy spaces and an array of therapeutic services. In addition, a 24-hour gym features the latest equipment. Guests can enjoy three refreshing outdoor pools which includes whirlpools and a lap pool, or the nearby stunning white sand beaches along the clear blue waters of the Caribbean Sea. Business travelers will feel inspired and re-energized at any event at Andaz Mayakoba, which features a ballroom and five meeting studios for a total of 1,300 sq m (13,993 sq ft) of flexible and distinctive meeting space. The resort is 40 minutes from Cancún International Airport, nestled in the ecologically diverse Mayakoba Resort complex. Offering guests nature trails, biking, bird-watching, four tennis courts, croquet and archery, the resort also offers access to the Mayakoba Connection ferry and El Camaleón Golf Club, which features an 18-hole golf course that is home to the annual PGA Tour OHL Classic. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Beachfront
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Air Conditioning
Airport Transportation
Babysitting
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Golf course
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Shuttle Bus Service
Wheelchair access
Breakfast included
Awards & Recognition
Travelers' Choice2019 Winner
Certificate of Excellence
Travelers' Choice2019 Winner
Certificate of Excellence
Hotel Style
Spa
,
Top resorts Hotels
,
On the Beach
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
Travelers' Choice2019 Winner
Certificate of Excellence
Travelers' Choice2019 Winner
Certificate of Excellence
Contact Information
Hotel Style
Spa
,
Top resorts Hotels
,
On the Beach
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
214
Price range
$335 - $819 (Based on Average Rates for a Standard Room)
Formerly known as
Andaz Mayakoba
Also Known As
Andaz Mayakoba Resort Riviera Maya Playa Del Carmen, Mexico
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Hotel class
Awards & Recognition
Travelers' Choice2019 Winner
Certificate of Excellence
Travelers' Choice2019 Winner
Certificate of Excellence
Contact Information
Hotel Style
Spa
,
Top resorts Hotels
,
On the Beach
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
214
Price range
$335 - $819 (Based on Average Rates for a Standard Room)
Formerly known as
Andaz Mayakoba
Also Known As
Andaz Mayakoba Resort Riviera Maya Playa Del Carmen, Mexico
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Photos
Traveler (744)
Pool & Beach (265)
Room & Suite (187)
Dining (92)
Amenities (21)
Family and Play Areas (8)
Business Center & Event Rooms (6)
Nearby
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Questions & Answers
Ask a question
Mindy L
January 21, 2019|
AnswerShow all 2 answers
Response from Pascal D | Property representative |
Hola Mindy L! Thank you for your preference. We do offer cribs and playpens under request for our little guests; the dimensions of our cribs are 39.6 x 36.2 x 26 inches. Please do not hesitate to contact me for any... More
0
Votes
OnAir702055
January 17, 2019|
Answer
Response from Pascal D | Property representative |
Hola OnAir702055! Thank you for your preference; we are located around 40 minutes away from Cancun International Airport. We offer our round trip airport transportation service in a luxury and private SUV up to 5-6 people... More
1
Vote
72cooks
January 13, 2019|
Answer
Response from Pascal D | Property representative |
Hola 72cooks! I will be more than happy to ask one of our Resort hosts to send you our Kimbo activity calendar. Thank you for your preference. Best Regards, Pascal Dupuis
0
Votes
Room Tips
"Lagoon Side as its close to the amazing breakfast room !"
robertwK9383ON
1 week ago
Read review
"Laguna rooms are quieter. If you choose a beach view, ask to be placed further away from the pool."
Amy02139532
2 weeks ago
Read review
"Don't get stuck far from the beach! Golf carts are hard to find."
MeghanMartin
2 weeks ago
Read review
"Beachside rooms offer quick access to pool, restaurants, and ocean."
MNKA17
3 weeks ago
Read review
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