We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Azul Beach Resort The Fives Playa Del Carmen

Travelers' Choice award winner
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Azul Beach Resort The Fives Playa Del Carmen
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

5,603 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
There are newer reviews for Azul Beach Resort The Fives Playa Del Carmen
See the most recent reviews
Showing 4,700: English reviews
Reviewed July 31, 2016

We are a family of five and booked an essence suite. From the first evening that we arrived we were entranced by the friendly way we were received and rooms that we had booked. Our rooms were tidied and cleaned everyday and the variety of meals at the restaurants was a pleasure. My favourite restaurant to eat at (especially for...

 Report
Helpful?
1Thank Colline V
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you so much for your review of your recent stay at Azul Fives Hotel. I´m glad to hear that our staff exceeds your expectative. We look forward to your next visit. Renaud Pfeifer General Manager

Reviewed July 30, 2016 via mobile

Spacious 2 room suite, close to the beach, thanks to Antonio, we were able to book excursions and dinner reservation right away and on site.. This was such a time saver!! The staff at Azul Fives were amazing.... Our personal favorites were Ruth, Kevin and Elida. All staff were very helpful, pleasant and professional, however, the 3 of them really...

 Report
Helpful?
1Thank MX K
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you so much for your review of your recent stay at Azul Fives Hotel. I´m glad to hear that our staff exceeds your expectative. We look forward to your next visit. Renaud Pfeifer General Manager

orlando
Reviewed July 30, 2016

best resort I have visited. drinks not watered down. food was delicious with a great variety in selection. lodging was very comfortable and peaceful. Pools and beach were fantastic. lots of activities. Hotel staff catered to me without me having to ask. Plenty of roaming animals. The only downfall was not enough fish in water. Weather was beautiful.

Review collected in partnership with this hotel
 Report
Helpful?
Thank cmdt65
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

It honors us to receive such a compliment and encourages us to continue exceeding our guests expectations. Renaud Pfeifer General Manager

Reviewed July 29, 2016

This past July our family stayed at the property for 5 nights - we were in Mexico to attend a wedding and decided to turn this into family vacation. We did a lot of research and selected Azul Fives based on the reviews we read and beautiful photos we saw on the Azul Fives website. We booked a one bedroom...

 Report
Helpful?
1Thank Rob H
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Dear Rob H THANK YOU! For choosing us as your vacation destination. Our mission is to make every stay as close to perfection as possible ensuring our guests with the most relaxing experience and we are deeply sorry to know we were not able to accomplish during your stay. We want to truly apologize if you encountered any inconvenient during...

Reviewed July 29, 2016 via mobile

We went as a family and found our stay there to be outstanding. Karina, who works reservations took excellent care of us. She catered to all our needs. Antonio, bell boy, was the best and really catered to my family like no other. Yadira, from the pool bar, was extremely attentive, professional, and took very personal care of us. We...

 Report
Helpful?
Thank Ed H
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

It honors us to receive such a compliment and encourages us to continue exceeding our guests expectations. Renaud Pfeifer General Manager

San Antonio, Texas
Reviewed July 28, 2016 via mobile

We arrived at AZUL fives ready for a incredible vacation with out family and friends but we were mistaken. We had booked a two bedroom for our family months in advance and when we were assigned our room we did not receive the two bedroom we recieved a one bedroom with only one bed which did not work at all...

 Report
Helpful?
2Thank nhoy7000
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Dear nhoy7000 Thank you for your review, detailing your experiences from your stay at Azul Fives Hotel, firstly please accepts our apologies for the areas that we fell short of expectations. We never like to hear that any guest has been disappointed with their stay. We want to confirm you that we do take very serious all your comments and...

Reviewed July 28, 2016 via mobile

As soon as we arrived we were greeted with cold hand towels, champagne and a place to sit. Check in was so quick and easy. We planned all dinner reservations and excursions with mars holiday and with our personal concierge Nora and everything was easy, excursions are reasonably priced and we had no conflicts. The views were breathtaking, the food...

 Report
Helpful?
2Thank Taylor C
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for your kind words. We do appreciate your comments about our services, all of our staff specially every one you mentioned. Hope to see you again in Azul fives. Renaud Pfeifer General Manager

Montreal, Canada
Reviewed July 28, 2016

Trip was great, beautiful hotel with exceptional food and service. The a la carte restos are nothing like any other resort we have been to. The buffet on the other hand is very mediocre but technically there is no reason to eat at the buffet as a la carte resto are open for breakfast and lunch time as well. Good...

 Report
Helpful?
Thank _yass_zia
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you very much for taking the time to write your comments, all your comments help us to identify opportunity areas. Renaud Pfeifer General Manager

Springboro, Ohio
Reviewed July 27, 2016

Last year, we stayed at the Azul Sensatori, and it was a great vacation. We wanted to try a different resort this time, so we opted for the Azul Fives (and it was suggested by our friend Lenin Salas). Upon arrival at the airport, our shuttle was waiting for us, and as before, everyone was very friendly and helpful. We...

 Report
Helpful?
2Thank Dan B
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for sharing such a detailed account of your stay.Your words are genuinely appreciated and will help us make improvements that allow us to continue providing unforgettable experiences. Renaud Pfeifer General Manage

Toronto, Canada
Reviewed July 27, 2016

My family (including a 6 and 10 year old) are planning a trip in December to celebrate a personal milestone, and we have decided that of all the places to go we wanted to return to Azul Fives by Karisma. Here is why: * Fabulous service - The service here is better than in any comparable resort (we have been...

 Report
Helpful?
Thank Michael S
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for sharing such a detailed account of your stay.Your words are genuinely appreciated and will help us make improvements that allow us to continue providing unforgettable experiences. Renaud Pfeifer General Manage

Questions? Get answers from hotel staff and past guests. Ask a question

5,979 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (5604)
Viewed
Pool/Beach Area (1197)
Viewed
Hotel & Grounds (707)
Viewed
Dining (699)
Viewed
Room/Suite (680)
Viewed
View from Room (129)
Viewed
Bathroom (68)
Viewed
Family/Play Areas (81)
Viewed
Business Center/Function Rooms (34)
Viewed
Other (2009)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (343)
Viewed
Amenities (63)
Viewed
Beach (13)
Viewed
Other (43)
Viewed
Main Pool (15)
Viewed
One-Bedroom Sky Suite (73)
Viewed
Pool (3)
Viewed
Dining (94)
Viewed
The Hotel (39)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (32)
Viewed
Hotel & Grounds (4)
Viewed
Room/Suite (11)
Viewed
Dining (9)
Viewed
Pool/Beach Area (1)
Viewed
Bathroom (2)
Viewed
Other (5)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
1.8 mi away
Fairmont Mayakoba
Fairmont Mayakoba
#8 of 212 in Playa del Carmen
3,482 reviews
0.8 mi away
The Royal Haciendas All Suites Resort & Spa
The Royal Haciendas All Suites R...
#43 of 212 in Playa del Carmen
3,281 reviews
0.2 mi away
Le Reve Hotel & Spa
Le Reve Hotel & Spa
#94 of 212 in Playa del Carmen
789 reviews
Show Prices
Show Prices
Show Prices
11.1 mi away
Generations Riviera Maya by Karisma
0.2 mi away
Viceroy Riviera Maya
Viceroy Riviera Maya
#13 of 212 in Playa del Carmen
1,043 reviews
20.6 mi away
Azul Beach Resort Riviera Maya
Azul Beach Resort Riviera Maya
#6 of 26 in Puerto Morelos
2,987 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located just 10 minutes from charming Playa del Carmen, Azul Fives Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples and groups of friends. The 360-suite hotel offers the renowned Gourmet Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities, and the Kid’s Club sponsored by Fisher-Price® caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations. ... more   less 

Additional Information about Azul Beach Resort The Fives Playa Del Carmen

Address: Predio El Limonar Fraccion 2 | Xcalacoco, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $134 - $893 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Azul Beach Resort The Fives Playa Del Carmen 4*
Number of rooms: 524
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Orbitz, Despegar.com, Travelocity and Jetsetter so you can book your Azul Beach Resort The Fives Playa Del Carmen reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Azul Fives By Karisma Hotel Playa Del Carmen
Azul Beach Resort The Fives Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#27 Top resorts Hotel in Playa del Carmen
#35 Luxury Hotel in Playa del Carmen
#38 On the Beach Hotel in Playa del Carmen
#38 Spa Hotel in Playa del Carmen
#43 Family Hotel in Playa del Carmen
#79 Romantic Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Azul Beach Resort The Fives Playa Del Carmen staff and other travelers.
1,158 questions
Ask a question

See all questions (1158)

Questions? Get answers from Azul Beach Resort The Fives Playa Del Carmen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose a room elsewhere at another resort”
 of 5 bubbles wiseman360, 2 days ago | Read review
“The older buildings (1-11) are closer to the beach and have very large rooms, but are very dated.”
 of 5 bubbles DMacey, 2 days ago | Read review
“The new essence section is really nice ”
 of 5 bubbles W3296YKjamieh, 2 days ago | Read review
“Call a week in advance to book your room. The new rooms are farther from the beach”
 of 5 bubbles apc425, 2 days ago | Read review
“Make sure your room is facing inwards. The hotel property line is very close to a main road and it can get loud.”
 of 5 bubbles 322adrianag, 3 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question