We had our wedding over Memorial Day weekend and I have to say with an unbiased opinion it was perfect. Our wedding team especially Ricardo Arellano made our experience and that of our family amazing. The staff overall was very attentive and made our whole party (100+ of us) feel at home. The amenties and special events from the Recreation team was so much fun. And the Spa matches the experiences like one recieves at Luxury properties like the Four Seasons. Don't think twice on this one.
We brought our 2 kids (3&5) for one week and had the best time. It was so relaxing and exactly what we needed to get away. We’re already ready to go back!! I can’t say enough about the great staff - so kind and helpful- with absolutely anything we needed. They were so accommodating. Including our concierge, Claudia. It was so nice to have someone to help us each day; and she’s awesome! Everything was also very clean. We felt very comfortable and safe and appreciated all of their protocols to sanitize and keep guests safe. The pool and beach area was amazing. Unbelievable. We loved all of the space and that it wasn’t difficult finding chairs. Each day, we bounced back and forth. Within the big pools, they had shallow areas about a foot deep which were awesome for the kids playing! And, aside from the big pool, there are pools throughout the property - which was so nice to “change the scenery” for afternoon vs morning (so spoiled, right?!). Plenty of pool bars, which was awesome for us parents too! On that note, the property itself was so beautiful and a huge plus of the resort. Big property, with varying landscape. We loved that they have a jungle walk and paths. It made it really fun for the kids. The food and restaurants were also great. No complaints. It was really nice that each restaurant had plenty of food options for kids - and they would put together anything requested outside of their normal “kid options.” All you had to do was ask. For example, we asked for grilled chicken, rice, vegetables, etc. based on the restaurant and it was no problem at all. They say you need to have reservations, but the resort occupancy was so low when we were there that it really wouldn’t have been an issue if you didn’t have them. I do wish they would have more lunch or all day food options - for snacks, lighter food, etc. For example, they have one full service sit down lunch, but they would benefit from another beach grill type restaurant (aside from the burger bar they have, and taco cart). I do think they are working on one (construction phase). The gym onsite was very nice. About 4-5 treadmills, at least one bike and one elliptical plus great weights. It looked onto the main plaza area which was nice for treadmill runs. My one word of warning/caution: they will try to offer to you to get you in a sales pitch meeting. We sat through it and it was high pressure. About an hour time commitment (no cutting it short) and it’s awkward because it is so high pressure. I feel like there has to be a better way for them to go about this. It’s a great resort and family of properties, but the sales approach could be a bit more mature. I have such wonderful memories from this trip and am appreciative for such great staff and the resort. Highly recommend! …
Hector and cristel at casa de Rosa were the best!!! Made our whole trip! So much fun doing the private dinner was great! Also our waiter at the sea olive was awesome! Fridge did not work the whole time.
Hector and crystal were amazing to us. Had a great time playing games dancing cooking and listening to music. One of the best excursions I have done in Mexico 10/10 would recommend. Sweetest two people in the world
Loved the whole trip especially doing the casa de la Rosa with Hector and Crystel. Very fun resort with great beaches and pools. If you come make sure you are there on a friday for the fiesta Mexican.