The Fives Beach Hotel & Residences
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Predio El Limonar Fraccion 2 Acceso Xcalacoco, Playa del Carmen 77710 Mexico
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 02/24/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Fives Beach Hotel & Residences
Updated 02/24/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#23 of 310 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Escape to Our Glamorous Beachfront Resort in Playa del Carmen Hugging the white sand coast of the Caribbean Sea, The Fives Beach Hotel & Residences offers a luxurious vacation retreat in Riviera Maya, Mexico. With its chic, modern architecture at the water's edge and authentic Yucatan spirit, our AAA Four Diamond hotel is an idyllic escape for family vacations, romantic getaways, destination weddings, and honeymoons in Playa del Carmen. Indulge your senses and sink into serenity in our lavish deluxe rooms and 1-, 2 -or 3-bedroom suites or spectacular Penthouse Sky Suites, designed with contemporary Mexican design and luxuries from aromatherapy to pillow menus. Relax on the white sand beach and sip a tequila-infused cocktail from the beach bar. Renew body and spirit at Fives Spa, or lounge by our seven outdoor pools with your butler on hand. Savor global flavors at our gourmet and casual restaurants and bars. Located on the white sands of Playa del Carmen beach, 35 minutes south of Cancun International Airport and 10 minutes from charming Playa del Carmen our resort is close to all of the best attractions and adventures on the Riviera Maya. Enjoy the restaurants, nightlife, and shopping in downtown Playa del Carmen. Tee off on championship golf courses. Explore ancient Mayan ruins and eco-theme parks, and enjoy scuba diving and snorkeling in the turquoise Caribbean Sea. Or just relax in our modern architecture surrounded by cenotes and the Yucatan jungle. The Fives Beach Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples, and groups of friends. The 360-suite hotel offers the renowned All Senses Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities and the Kid’s Club caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Rooftop bar
Snorkeling
Tennis court
Water sport equipment rentals
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
BBQ facilities
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Coffee / tea maker
Kitchenette
Cable / satellite TV
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Minibar
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Family
Languages Spoken
English, French, Spanish
Location
Full view
Contact
Predio El Limonar Fraccion 2 Acceso Xcalacoco, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $9/day
15249Reviews2685Q+A100Room tips
Reviews
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Popular mentions
+1
We visited early September as a family, we have twin 4 year old boys. We had an absolute blast at this resort. It was perfect for us, and we enjoyed everything about staying at The Fives. It definitely deserves a 5 out of 5, but you there’s a couple of areas which are worth mentioning. 1) The beach - It’s not your typical picturesque beach that looks like paradise. It’s rocky the second you walk into the ocean, and the sand banks they’ve built to act as wave breakers are such an eye sore. If you’re looking for that perfect, Caribbean beach so you can take pictures for the Gram, you might want to look elsewhere. The beach here also has the seaweed problem which is plaguing most of the Caribbean, but the staff here do an amazing job cleaning up as much as they can. 2) There are not many activities to do when it rains. Visiting in September means you run the risk of storms, and it rained every day for at least a couple of hours. Any worse, and we’d have been stuck in our room as there’s no indoor activities in this resort. If you have young kids, it’s something to consider. If you’re just adults, you can prop yourself up at one of the bars and ride out the storm. Good points. Everything else! The food was truly great. I’ve read negative reviews on here about the food, and honestly that was not our experience at all. We are a well traveled couple, who have lived all over the world, and we could not fault any of the food we had. The themed restaurants are on point, and nailed every dish we had. They all had options for kids, so that made it so easy. We didn’t have a single issue with getting reservations for any restaurant. The rooms are really nice, we got a 1 bedroom suite which had a decent sofa bed our twins shared. I loved how there were so many pools on this resort. If you didn’t want to hang out at the main pool, you could swim in one of the pools by the rooms and pretty much have it to yourself. My favorite thing about this resort? The staff. Every person we encountered was so customer focused, and extremely helpful. They were always so pleasant, and everyone seemed genuinely interested in working here. They take pride in the resort, and they should, it’s a great place to visit. We would highly recommend staying here. We enjoyed our short stay and would for sure visit again some time in the future. Can’t wait to have those poolside tacos again!!…
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Date of stay: September 2021Trip type: Traveled with family
Helpful
+1
Hotel's Favorite
We brought our 2 kids (3&5) for one week and had the best time. It was so relaxing and exactly what we needed to get away. We’re already ready to go back!! I can’t say enough about the great staff - so kind and helpful- with absolutely anything we needed. They were so accommodating. Including our concierge, Claudia. It was so nice to have someone to help us each day; and she’s awesome! Everything was also very clean. We felt very comfortable and safe and appreciated all of their protocols to sanitize and keep guests safe. The pool and beach area was amazing. Unbelievable. We loved all of the space and that it wasn’t difficult finding chairs. Each day, we bounced back and forth. Within the big pools, they had shallow areas about a foot deep which were awesome for the kids playing! And, aside from the big pool, there are pools throughout the property - which was so nice to “change the scenery” for afternoon vs morning (so spoiled, right?!). Plenty of pool bars, which was awesome for us parents too! On that note, the property itself was so beautiful and a huge plus of the resort. Big property, with varying landscape. We loved that they have a jungle walk and paths. It made it really fun for the kids. The food and restaurants were also great. No complaints. It was really nice that each restaurant had plenty of food options for kids - and they would put together anything requested outside of their normal “kid options.” All you had to do was ask. For example, we asked for grilled chicken, rice, vegetables, etc. based on the restaurant and it was no problem at all. They say you need to have reservations, but the resort occupancy was so low when we were there that it really wouldn’t have been an issue if you didn’t have them. I do wish they would have more lunch or all day food options - for snacks, lighter food, etc. For example, they have one full service sit down lunch, but they would benefit from another beach grill type restaurant (aside from the burger bar they have, and taco cart). I do think they are working on one (construction phase). The gym onsite was very nice. About 4-5 treadmills, at least one bike and one elliptical plus great weights. It looked onto the main plaza area which was nice for treadmill runs. My one word of warning/caution: they will try to offer to you to get you in a sales pitch meeting. We sat through it and it was high pressure. About an hour time commitment (no cutting it short) and it’s awkward because it is so high pressure. I feel like there has to be a better way for them to go about this. It’s a great resort and family of properties, but the sales approach could be a bit more mature. I have such wonderful memories from this trip and am appreciative for such great staff and the resort. Highly recommend! …
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Date of stay: January 2021Trip type: Traveled with family
16 Helpful votes
Helpful
Response from Laura Morales, Propietario at The Fives Beach Hotel & Residences
Responded Feb 15, 2021
Dear KLCLEswimrun, Thank you for choosing us as the destination for your recent vacation and for sharing your amazing and detailed review with the TripAdvisor community. It is a great pleasure for us to know that your All Senses experience exceeded your expectations. Our number one priority is to make each guest feel at home and provide a relaxing vacation. We are glad that our team has provided excellent service because there is nothing more rewarding than receiving the praise of our valued guests and we will certainly share your kind comments with them. We appreciate your preference and we look forward to your next visit at The Fives Beach Hotel and Residences. Sensorial regards, Management team The Fives Beach Hotel and Residences
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My children and I had a lovely time at The Fives Beach Resort. We found the service excellent, all staff was kind and helpful! The grounds are beautiful and well kept. The fauna and wildlife is exceptional. Love the monkeys and pig! The food options and quality is fantastic. The alcoholic drinks are watered down, though plentiful. I’d say the main take away is the rooms. While they are nice, they aren’t five star worthy. They are good enough, clean enough, comfortable enough; just a bit worn. The beach area is beautiful, yet is small and crowded. This was our first time traveling to an all inclusive resort, we enjoyed ourselves! We would recommend The Fives Beach Resort!
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Date of stay: October 2021Trip type: Traveled with friends
Helpful
Response from Laura Morales, Propietario at The Fives Beach Hotel & Residences
Responded yesterday
Dear christinewZ1998MQ, Thank you for choosing The Fives Beach Hotel & Residences and sharing your kind remarks. We are delighted to read how much you enjoyed your stay. Thank you for highlighting our wonderful staff and beautiful grounds. We appreciate your helpful observations regarding our drinks, beach and rooms. We will be happy to review your helpful comments with our heads of department in charge. We can not wait to have the honor of hosting your stay once again in the near future! Sensorial regards, Management Team The Fives Beach Hotel & Residences
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+1
This was our second time at The Fives, last time was 4 years ago. I again really enjoyed my time on this resort: great pools, beach was super clean and chairs were always available. I enjoyed all the drinks I had on the beach and at the pool bar. We received great service everywhere on the resort. The grounds are absolutelty fabulous. Our room in villa two was vey clean and we appreciate the size of the suites! The older suites are starting to show their age… they need to upgrade the shower and jacuzzi area. Also 4 years ago they wouls also put some snacks in the fridge with the beers and cola but not this time ( are they cutting on cost ?) The food was still good but the quality is definitely going down. The advertise themself as a gourmet resort, if they continue to lower the food quality, they will surely lose customers. Also try to go to the concierge as few times as possible as it is all a trick to force you to go to their pressure sale session.…
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Date of stay: October 2021
Rooms
Location
Service
1 Helpful vote
Helpful
Response from Laura Morales, Propietario at The Fives Beach Hotel & Residences
Responded yesterday
Dear boommtl, Thank you for sharing the review of your experiences at The Fives Beach Hotel and Residences, it was a pleasure to host your vacation for the second time and, while we are very happy to hear that you enjoyed your All Senses experience, we are sorry for those aspects that felt short of expectations. Your comments and feedback will be used constructively; ensuring we make every stay as close to perfection. Thank you again and we hope to have another opportunity to serve you at The Fives Beach Hotel & Residences. Sensorial regards, Management Team The Fives Beach Hotel & Residences
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During our check in we agreed to go to their time share presentation in exchange for a free Bali bed on the beach some time during our stay and after we did the presentation the concierge Stephane asked us if we’d like to add the seafood platter for only a $25 USD charge which we agreed. Later that day Alejandro the man that says he was in charge of booking the beds came up to us with a receipt for over $4000 mxn and all in Spanish saying we had to sign it for the bed the next day or it wouldn’t be able to book the bed. So we signed, but then immediately went to talk to the concierge because something didn’t seem right. Stephane had already left for the day so we talked to his partner about what the charge was for and how we were only supposed to be paying $25 USD and he said that if that what was promised they’d honor it and to talk to Stephane the next day, which we did and he also said that we were good. So when we went to check out they told me bill was over $100 USD! And all they could do is lower by $10 USD and refused to change it to the price promised to us. After talking to 3 different people they couldn’t do anything for us so we were forced to pay. We absolutely will not be back again!!…
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Date of stay: October 2021Trip type: Traveled as a couple
Helpful
PRICE RANGE
$145 - $912 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
azul fives by karisma hotel playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
662
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Claim Your Listing Frequently Asked Questions about The Fives Beach Hotel & Residences
Which popular attractions are close to The Fives Beach Hotel & Residences?
Nearby attractions include Playa (0.5 miles).
What are some of the property amenities at The Fives Beach Hotel & Residences?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at The Fives Beach Hotel & Residences?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at The Fives Beach Hotel & Residences?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at The Fives Beach Hotel & Residences?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to The Fives Beach Hotel & Residences?
Conveniently located restaurants include MVNGATA Beach Club & Rooftop, Coco's Cabanas, and Arezzo Restaurant.
Are there opportunities to exercise at The Fives Beach Hotel & Residences?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Fives Beach Hotel & Residences have airport transportation?
Yes, The Fives Beach Hotel & Residences offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Fives Beach Hotel & Residences?
Yes, dry cleaning and laundry service are offered to guests.
Does The Fives Beach Hotel & Residences offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Fives Beach Hotel & Residences?
The staff speaks multiple languages, including English, Spanish, and French.