The Fives Beach Hotel & Residences
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Predio El Limonar Fraccion 2 Acceso Xcalacoco, Playa del Carmen 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 02/24/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Fives Beach Hotel & Residences
Updated 02/24/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#28 of 317 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Escape to Our Glamorous Beachfront Resort in Playa del Carmen Hugging the white sand coast of the Caribbean Sea, The Fives Beach Hotel & Residences offers a luxurious vacation retreat in Riviera Maya, Mexico. With its chic, modern architecture at the water's edge and authentic Yucatan spirit, our AAA Four Diamond hotel is an idyllic escape for family vacations, romantic getaways, destination weddings, and honeymoons in Playa del Carmen. Indulge your senses and sink into serenity in our lavish deluxe rooms and 1-, 2 -or 3-bedroom suites or spectacular Penthouse Sky Suites, designed with contemporary Mexican design and luxuries from aromatherapy to pillow menus. Relax on the white sand beach and sip a tequila-infused cocktail from the beach bar. Renew body and spirit at Fives Spa, or lounge by our seven outdoor pools with your butler on hand. Savor global flavors at our gourmet and casual restaurants and bars. Located on the white sands of Playa del Carmen beach, 35 minutes south of Cancun International Airport and 10 minutes from charming Playa del Carmen our resort is close to all of the best attractions and adventures on the Riviera Maya. Enjoy the restaurants, nightlife, and shopping in downtown Playa del Carmen. Tee off on championship golf courses. Explore ancient Mayan ruins and eco-theme parks, and enjoy scuba diving and snorkeling in the turquoise Caribbean Sea. Or just relax in our modern architecture surrounded by cenotes and the Yucatan jungle. The Fives Beach Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples, and groups of friends. The 360-suite hotel offers the renowned All Senses Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities and the Kid’s Club caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Rooftop bar
Snorkeling
Tennis court
Water sport equipment rentals
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
BBQ facilities
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Coffee / tea maker
Kitchenette
Cable / satellite TV
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Minibar
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Family
Languages Spoken
English, French, Spanish
Location
Full view
Contact
Predio El Limonar Fraccion 2 Acceso Xcalacoco, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $9/day
15483Reviews2731Q+A100Room tips
Reviews
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Popular mentions
We were impressed with the service we received at the Fives. Cesar, Alejandro,Armento, Bernardo and Carlos all went above and beyond to make our stay enjoyable and relaxing. Thank you for everything, The Myers
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Date of stay: January 2022Trip type: Traveled with family
Helpful
+1
Hotel's Favorite
We brought our 2 kids (3&5) for one week and had the best time. It was so relaxing and exactly what we needed to get away. We’re already ready to go back!! I can’t say enough about the great staff - so kind and helpful- with absolutely anything we needed. They were so accommodating. Including our concierge, Claudia. It was so nice to have someone to help us each day; and she’s awesome! Everything was also very clean. We felt very comfortable and safe and appreciated all of their protocols to sanitize and keep guests safe. The pool and beach area was amazing. Unbelievable. We loved all of the space and that it wasn’t difficult finding chairs. Each day, we bounced back and forth. Within the big pools, they had shallow areas about a foot deep which were awesome for the kids playing! And, aside from the big pool, there are pools throughout the property - which was so nice to “change the scenery” for afternoon vs morning (so spoiled, right?!). Plenty of pool bars, which was awesome for us parents too! On that note, the property itself was so beautiful and a huge plus of the resort. Big property, with varying landscape. We loved that they have a jungle walk and paths. It made it really fun for the kids. The food and restaurants were also great. No complaints. It was really nice that each restaurant had plenty of food options for kids - and they would put together anything requested outside of their normal “kid options.” All you had to do was ask. For example, we asked for grilled chicken, rice, vegetables, etc. based on the restaurant and it was no problem at all. They say you need to have reservations, but the resort occupancy was so low when we were there that it really wouldn’t have been an issue if you didn’t have them. I do wish they would have more lunch or all day food options - for snacks, lighter food, etc. For example, they have one full service sit down lunch, but they would benefit from another beach grill type restaurant (aside from the burger bar they have, and taco cart). I do think they are working on one (construction phase). The gym onsite was very nice. About 4-5 treadmills, at least one bike and one elliptical plus great weights. It looked onto the main plaza area which was nice for treadmill runs. My one word of warning/caution: they will try to offer to you to get you in a sales pitch meeting. We sat through it and it was high pressure. About an hour time commitment (no cutting it short) and it’s awkward because it is so high pressure. I feel like there has to be a better way for them to go about this. It’s a great resort and family of properties, but the sales approach could be a bit more mature. I have such wonderful memories from this trip and am appreciative for such great staff and the resort. Highly recommend! …
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Date of stay: January 2021Trip type: Traveled with family
24 Helpful votes
Helpful
Response from Laura Morales, Propietario at The Fives Beach Hotel & Residences
Responded Feb 15, 2021
Dear KLCLEswimrun, Thank you for choosing us as the destination for your recent vacation and for sharing your amazing and detailed review with the TripAdvisor community. It is a great pleasure for us to know that your All Senses experience exceeded your expectations. Our number one priority is to make each guest feel at home and provide a relaxing vacation. We are glad that our team has provided excellent service because there is nothing more rewarding than receiving the praise of our valued guests and we will certainly share your kind comments with them. We appreciate your preference and we look forward to your next visit at The Fives Beach Hotel and Residences. Sensorial regards, Management team The Fives Beach Hotel and Residences
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The girls from the spa Aida, Gabi, Celeste and Faby, were the best. Very charismatic, and nice people. And offering the best service with massage in the beach. Hardly recommended. Very good services ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
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Date of stay: January 2022Trip type: Traveled with family
1 Helpful vote
Helpful
+1
Where to start. Well, we're a couple in our mid-thirties with a near 18 month old toddler. This was our first long haul post covid and after an extensive search of resort reviews and destinations, we settled on The Fives. It's advertised as a family resort that caters to all 5 of your senses and has a 5* rating to boot. We arrived late into the evening to find we had no reservation for our arrival, but actually had one for a few weeks later. Luckily this was resolved quite quickly and we got taken to our suite in Villa 2. Best to describe the suite as large but old and decrepit. You have an entire kitchen at your disposal with zero utensils, plates, cups, glasses. An IKEA kitchen has more set-up than these kitchens unfortunately. We ended up changing rooms the next day as several things were broken/missing. First room had a missing hairdryer and when asked guest services to get one to the room - it never turned up. The irons here have retractable cords and over the course of 11 nights we had to have them replaced 3 times as the cords were either broken or broke meaning you couldn't plug them in without the cord retracting and ripping out of the plug socket. The 2nd room (in Villa 3) we changed to had some of the worst sinks and shower that I've ever seen, I'd genuinely expect to see them in something like a 1* hostel. There were gurgling sounds coming from the drain that started on day 7 and even after 2 visits to guest services it was never resolved. I resorted to placing a hand towel over the shower drain to dampen the sound through the night when you're trying to sleep. Suffering jet lag the next morning we waited until the buffet 'Flavors' was open and went for breakfast at 7am. The selection was poor, majority of things weren't labelled so you had no idea what you were portioning up, the food was cold and pretty flavourless ironically. The restaurant itself was depressing, the decor was tired and flat, here also started the running joke of every single table in each restaurant requiring a wedge underneath to stop it wobbling. Remember it's 7am at this point, so what music choice is currently blasting over the speakers? Dance music.. At 7am. In a family buffet restaurant. Can honestly say avoid this restaurant at all costs, whatever time of day. This may be the first time I've come home and lost weight. It wasn't until day 3 that we discovered you can get a much better experience at La Brasserie for breakfast from 8am, food is labelled and actually the correct temperature with excellent ambiance. If you do go to The Fives, please go here for breakfast. In terms of eating, all of the A La Carte restaurants had excellent food, you can't really go wrong with choosing any of them to eat in. You can do your reservations 3 days in advance and time slots fill up quickly. The main pool didn't seem to have any consistency when it came to reserving/not reserving beds, the rules seemed to change on a daily basis and there was not enough beds to go around, there was always people there too late and had to go elsewhere, too late is around 9:30am. Music starts early at the pool bar which doesn't open until 10am and.. You guessed it. Dance music. Music so loud you struggled to have a conversation with people sat next to you. At one point it became so obnoxiously loud that I had to speak to guest services and staff to get it turned down, I'm not even going to put it down to getting old as we spoke to several other couples and families who said the exact same things to us. This isnt Cancun, the vast majority of people weren't there to party but this resorts music choice is that of a clubbing holiday. This music style transferred across to restaurants and god help you if you were eating outside at Sea Olive for lunch as you got bombarded by their music and from your other side you were getting hit by the pool bars music. Also at the lizards restaurant, again dance music but what we found bizarre was the restaurant shut at 5pm and we walked past at 9pm to an empty shut down open-air restaurant blasting out the same music even though no-one had been around for hours, this was right near people's apartments. I've always said that the best background music and ambiance is one that you don't even notice because it blends in so well. The Fives does not have this. You're incredibly drawn out of your surroundings by the volume and music choice. In fairness to the resort in the last 4 days or so of our stay the pool bar did turn the music right down so you only really heard it when you were at the bar or the swim-up seats at the bar. The resort itself is beautiful, watching the sunrise come up over the ocean down by the beach each day, surrounded by jungle and a cenote, you've got coatis and spider monkeys hanging around which are beautiful to see. The sea and beach can be walked directly onto from the resort although it's technically a public beach so expect plenty of people to rock up into what seems like the resort area. The staff are wonderful, they're the saving grace of this resort who all did an excellent job. They suffered with my terrible Spanish and their English was perfect, very rarely a lost in translation moment. The bars are relatively slim pickings, you have the main pool bar, the entertainment pool bar, gin bar and Cantina 1910. The thing that's sorely missing from ALL of them is any hint of a drinks menu, of course they have a wine list as that's where you're up-sold on bottles. But having no cocktail menu or drink suggestions inevitably left me stumped with no inspiration of what to drink, I ended up resorting to asking other people what they were drinking to get suggestions. Be prepared to be asked about getting a massage several times a day from the spa staff, I get that it's their job but repeatedly saying no thank-you gets tiresome when you've come to relax. Overall, I don't think this resort knows who they're trying to cater to. This leaves the resort without any real identity and for the money spent, we were disappointed. I know this may come across as a harsh review but it's all a genuine experience. Coming from the UK and spending the better part of £2,000pp in January has been a huge mistake. This is not a 5* hotel or resort. The only positives are the staff (Namely Rodolpho in La Brasserie), the al a carte restaurant food and the surroundings. I genuinely couldn't recommend this hotel to anyone.…
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Date of stay: January 2022Trip type: Traveled with family
Room Tip: Avoid Flavours restaurant.
Villa 1 is near the plaza and all the noise.
Swim up rooms aren't...
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1 Helpful vote
Helpful
Great resort with numerous pools and nice rooms with confortable beds. The initial glass door of my toilet cubicle though must have been previously broken because it had been replaced temporarily by a shower curtain. Some residences on the site are undergoing renovations. Water bottles are provided generously in each room. A nice sandy beach, but quite a few stones to watch for as you enter the ocean for a swim. All in all, we had good experiences with the staff, wether in restaurants or at the beach. My favorite restaurant by far was the MESTIZO where Edgar german would always greet us with the broadest smile and have us try the many delicacies of mexican cuisine. In other restaurants though, the food quality was not always constant. As for the house wines, there were closer to vinegar ! At the beach, we could either go to the SEA OLIVE restautant for lunch or get some hamburgers or sandwiches, or else enjoy a freshly baked pizza at a pizza stand where the barrista Armando Chable charmed us with his great personality and his cocktail preparation knowledge. But most of all, we were greatly impressed by his language skills. His franch as well as his english were excellent ! A hard-working , brilliant young man with great potential , who could be more useful to this hotel at a higher function. I'd like also to mention Josè Panti at the beach, who went the extra mile numerous times to accommodate our needs, especially when my grandson ( 6 ) was sick. A major downside though, in this pandemic context, is that the measures concerning mask-wearingwere not always re-inforced. At some point,there were so many hotel guests on the beach and around the main pool that it became overcrowded making anti-covid safety measures and distanciation impossible to follow.…
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Date of stay: December 2021
Room Tip: Villas with a lower number are closer to the beach, but the higher numbers are closer to the...
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Helpful
Response from Laura Morales, Propietario at The Fives Beach Hotel & Residences
Responded 2 days ago
Dear mnotto, Thank you for sharing the review of your experiences at The Fives Beach Hotel and Residences, it was a pleasure to host your vacation and while we are very happy to hear that you enjoyed some of your All Senses experience, we are sorry for those aspects that felt short of expectations. Your comments and feedback will be used constructively; ensuring we make every stay as close to perfection. Thank you again and we hope to have another opportunity to serve you at The Fives Beach Hotel & Residences. Sensorial regards, Management Team The Fives Beach Hotel & Residences
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PRICE RANGE
$145 - $912 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
azul fives by karisma hotel playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
662
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Claim Your Listing Frequently Asked Questions about The Fives Beach Hotel & Residences
Which popular attractions are close to The Fives Beach Hotel & Residences?
Nearby attractions include Playa (0.5 miles).
What are some of the property amenities at The Fives Beach Hotel & Residences?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at The Fives Beach Hotel & Residences?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at The Fives Beach Hotel & Residences?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at The Fives Beach Hotel & Residences?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to The Fives Beach Hotel & Residences?
Conveniently located restaurants include Taquería Los Compas, MVNGATA Beach Club & Rooftop, and Coco's Cabanas.
Are there opportunities to exercise at The Fives Beach Hotel & Residences?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Fives Beach Hotel & Residences have airport transportation?
Yes, The Fives Beach Hotel & Residences offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Fives Beach Hotel & Residences?
Yes, dry cleaning and laundry service are offered to guests.
Does The Fives Beach Hotel & Residences offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Fives Beach Hotel & Residences?
The staff speaks multiple languages, including English, Spanish, and French.