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The Fives Beach Hotel & Residences

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Fraccionamiento El Limonar Xcalacoco, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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$251
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Free cancellation until 07/16/21
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Free cancellation until 07/12/21
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (11869)
Pool & Beach (2173)
Dining (1794)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 11/22/19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 11/22/19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#19 of 283 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
GreenLeaders Silver level
Escape to Our Glamorous Beachfront Resort in Playa del Carmen Hugging the white sand coast of the Caribbean Sea, The Fives Beach Hotel & Residences offers a luxurious vacation retreat in Riviera Maya, Mexico. With its chic, modern architecture at water's edge and authentic Yucatan spirit, our AAA Four Diamond hotel is an idyllic escape for family vacations, romantic getaways, destination weddings, and honeymoons in Playa del Carmen. Indulge your senses and sink into serenity in our lavish deluxe rooms and 1-, 2 -or 3-bedroom suites or spectacular Penthouse Sky Suites, designed with contemporary Mexican design and luxuries from aromatherapy to pillow menus. Relax on the white sand beach and sip a tequila infused cocktail from the beach bar. Renew body and spirit at Fives Spa, or lounge by our seven outdoor pools with your butler on hand. Savor global flavors at our gourmet and casual restaurants and bars. Located on the white sands of Playa del Carmen beach, 35 minutes south of Cancun International Airport and 10 minutes from charming Playa del Carmen our resort is close to all of the best attractions and adventures on the Riviera Maya. Enjoy the restaurants, nightlife and shopping in downtown Playa del Carmen. Tee off on championship golf courses. Explore ancient Mayan ruins and eco-theme parks, and enjoy scuba diving and snorkeling in the turquoise Caribbean Sea. Or just relax in our modern architecture surrounded by cenotes and the Yucatan jungle. The Fives Beach Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples and groups of friends. The 360-suite hotel offers the renowned All Senses Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities, and the Kid’s Club caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Snack bar
Special diet menus
Swimup bar
Poolside bar
Rooftop bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
BBQ facilities
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Coffee / tea maker
Kitchenette
Cable / satellite TV
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Minibar
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Family
Languages Spoken
English, French, Spanish

Location

Full view
14,624Reviews2,512Q+A100Room tips
Traveler rating
  • 10,774
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Popular mentions
Chris wrote a review Yesterday
West Bend, Wisconsin25 contributions
+1
The trip went great overall, the timing was perfect and we all had a blast. The food, room / accommodations, and the service was all excellent. There was a lot of fun wildlife on resort too- we got to see spider monkeys walk through right past our pool everyday! Capacity was probably 50% for the first half of the stay and over the weekend a number of guests checked out so it went down to about 20%. As a result, they closed the swim up bar and a few restaurants we wanted to go back to but that is understandable. The beach was nice, although a bit rocky in areas getting in and out of the water. They also had huge sand filled bags setup as wave breakers surrounding the swimming area, which the kids had fun playing on, but took away from the scenery just a bit. The only things we didn't like were that there were a number of things that were not included. Room service was a $4 charge each time, the cute ice cream shop was not included, the "nicer" seating areas at restaurants were extra (ie: to sit out on the scenic deck, you needed to buy a bottle of wine for $120, etc.). Just things like that. Every resort has VIP options but this one seemed to have more not included extras than most, taking away somewhat from the all-inclusive feel. There was an adorable Mexican restaurant that included cooking lessons of authentic Mexican food, but it was an extra $60 each for adults and $40 per child to eat there. The concierge called to find out what time church was for us on Sunday in Playa Del Carmen, but when we got there it was 4 hours later instead so with our arranged pickup time already setup and we paid $80 for a roundtrip transfer just to walk around town a bit longer, which was fine. We were required to wear masks in all restaurants when not seated at the table, including needing a mask to order at the beach grill. Not a big deal and we got used to it pretty quick. The staff was great, rooms were kept very clean and the food was excellent, especially the Mexican and Italian restaurants. The layout is a bit different as we had about a 5-6 minute walk to the beach from our Villa, but being more spread out, the pool outside our deck was never busy. The $20 massages from vendors on the beach were amazing (according to my wife who had 2 and my daughters each got one), and probably better than the spa massages offered at the resort for $150+. A special thank you to our bartender Marcos, who did and excellent job and was very kind and accommodating. Same for Francesco (Frankie River).
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Date of stay: January 2021
Cleanliness
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taboma wrote a review Yesterday
toronto15 contributions5 helpful votes
The Restaurants are all delicious and portions are not to big and beutifully presented. Best Japanese in Playa along with the Thai, Italian and senses are all consistently outstanding. Their Covid protocol is fantastic and the resort is spotless. You feel safer here than at home ! The staff are all great always happy and always super attentive and accommodating to guests needs. A special high five to Omar Rodrigues at senses. a true lover of hospitality industry and a gentle up seller ;) when he takes your order he makes suggestions and they were all great.
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Date of stay: January 2021
Value
Location
Service
Room Tip: Cenote facing rooms are very quiet and full of nature monkeys etc etc
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Liana M wrote a review Jan 20
5 contributions1 helpful vote
last year i had long trip in Mexico in 4 different resorts , all resorts were amazing but this one was on week of Christmas before we go home, i do not know what people like there may be they did not see better places, sorry but service was disgusting ! nobody refilled my fridge in the room for five days , they did not care !!! i was going for a walk in the morning and asked guys to bring me soda water they told me we do not bring soda to the room only cola , sprite and beer but even this i should to call room service after 5 days because my fridge was empty!!!What is that??? i have never seen services like that!! I asked juice at least from pack in the bar they did not have any except tomato! All hotels had different variety of juices but not this one!!! Every hotels had freshly squeezed juices in the buffet every morning but not this one!! They do not bother!!! i like to mix rum with tropical or orange and red wine with grape juice they did not have nothing!!! i mostly stayed sober there because i hate those chemical liquids what they add to the cocktails!!!! Thats all they had.. All previous resorts had no problems with anything I asked!!!At this time hotel was packed ,they did not prepare enough beds on the beach !!! Only one buffet was working with huge line in the morning for breakfast, food in the buffet was very poor!!! we started to skip breakfast at all!!! restaurants not very good, always something "no" , no olive oil no sauces no balsamic vinegar no decaff coffee itc!!!.....I really hate to leave bad review but i was very disappointed with my last week vacation... The only what I really liked its a monkeys -VERY CUTE!!! ...i will not recommend this resort to anybody!
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Date of stay: December 2020
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Beatricia S wrote a review Jan 20
1 contribution
This is my second time visiting the Fives Beach Hotel and Residences and it was just as good as the first time everything from the food to the amazing staff and accommodations! The resort does an amazing job at ensuring that everyone is in a safe and clean environment with various cleaning and safety precautions. I’ve been to the resort my family and my friends and everyone had a great experience, a special thank you to Tamara for assisting me with the booking. Would definitely come back again!
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Date of stay: January 2021Trip type: Traveled with friends
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Andy S wrote a review Jan 20
1 contribution
We spent a week there and it was a great trip. The staff was very good and helpful. The beach area was small but nice and a little rocky so wear your shoes. The beach vendors were pushy so be careful with them too. We usually stayed at the beach pool or the swim up bar. Francisco was the bartender at the swim up bar was great about making us drinks el special so make sure you stop and see him. Overall our trip was very enjoyable and look forward to return trip!
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Date of stay: January 2021
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Response from Laura Morales, Propietario at The Fives Beach Hotel & Residences
Responded 2 days ago
Dear andysJ2109DO, Thank you for taking the time to share your kind review. At The Fives Beach Hotel and Residences, Playa del Carmen we work hard in creating truly memorable experiences, it brings us great joy to know that our team members, specially Francisco, went the extra mile and had such a positive impact on your stay. We will certainly share your experiences with him. We truly appreciate the five star rating you have generously bestowed on us and we can not wait to have the honor of hosting your stay once again in the near future! Sensorial Regards, Management Team The Fives Beach Hotel and Residences
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PRICE RANGE
$145 - $912 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
azul fives by karisma hotel playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
662
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Frequently Asked Questions about The Fives Beach Hotel & Residences
Which popular attractions are close to The Fives Beach Hotel & Residences?
Nearby attractions include Playa (0.7 miles).
What are some of the property amenities at The Fives Beach Hotel & Residences?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at The Fives Beach Hotel & Residences?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at The Fives Beach Hotel & Residences?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at The Fives Beach Hotel & Residences?
Yes, free parking is available to guests.
What are some restaurants close to The Fives Beach Hotel & Residences?
Conveniently located restaurants include Mvngata by Selvamar Beach Club, Coco's Cabanas, and Arezzo Restaurant.
Are there opportunities to exercise at The Fives Beach Hotel & Residences?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Fives Beach Hotel & Residences have an airport shuttle?
Yes, The Fives Beach Hotel & Residences offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Fives Beach Hotel & Residences?
Yes, dry cleaning and laundry service are offered to guests.
Does The Fives Beach Hotel & Residences offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Fives Beach Hotel & Residences?
The staff speaks multiple languages, including English, Spanish, and French.