We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Azul Fives Hotel By Karisma

Travelers' Choice award winner
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Book on
or compare prices from up to 200 sites including:
Professional photos
Azul Fives Hotel By Karisma
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

5,188 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 4,363: English reviews
Paris, France
Reviewed yesterday NEW

enjoying so much one week in this hotel nice room good restaurants beautiful beach and services at best a lot of animations sports concerts shows an adress to book near the centre of playa del carmen easy by cab

Review collected in partnership with this hotel
 Report
Helpful?
Thank Jerome O
Guelph, Canada
Reviewed yesterday NEW

Rooms were gorgeous and roomy. The resort had fantastic pools for all ages (lots of shallow areas for kids) with swim-up bars for the adults. The food was excellent at every restaurant ( highly recommend the Italian one which required a reservation and the taco spot on the beach..but it was all good). We had breakfast every morning at the...

Review collected in partnership with this hotel
 Report
Helpful?
2Thank johnpE8284MC
Scotch Plains, New Jersey
Reviewed yesterday NEW

At check in, I needed a written copy of our reservation that the hotel needed to keep.Our room wasn't ready so we went for a delicious lunch at Sea Olive.Upon arrival to our room it had not been cleaned. The staff immediately took care of this and were apologetic.Rooms were comfortable, we couldn't quite regulate the A/C. It was cold,...

Review collected in partnership with this hotel
 Report
Helpful?
1Thank Laura K
Algona, Iowa
Reviewed 2 days ago NEW

Great villa with 2 BR, 2 1/2 bath. Pool and swim up bar just steps away from our patio. The resort is beautiful and very tropical and the beach is amazing! Pool and swim up bar adjacent to beach, soft white sand, lots of lounge chairs available for guests, waiters to deliver food and drinks right to your chair, a...

 Report
Helpful?
3Thank jmarsh242
KarismaHotelsResorts, Director General at Azul Fives Hotel By Karisma, responded to this review

Thank you for your kind words. Reviews like yours express the hard work that our staff does for exceed the expectative of our guests to provide them a memorable experience. Renaud Pfeifer General Manager

Edmonton, Canada
Reviewed 2 days ago NEW

We had a great time at Azul Fives. Accommodations are very modern and clean and the restaurants always had great food. Our butler Enrique took care of all our dinner reservations and the friendly beach staff--Rodolko, Jonathan, Eduardo and Kevin always had fun activities for us at the beach and the beach pool.

 Report
Helpful?
Thank Jayne1721
KarismaHotelsResorts, Director General at Azul Fives Hotel By Karisma, responded to this review

Thank you for choosing our address for your vacation we do hope to welcome you in the near future. Renaud Pfeifer General Manager

Christine, North Dakota
Reviewed 2 days ago NEW

I stayed for 10 amazing days! Staying with 8 people can sometimes be challenging for a butler but Pascual was amazing for us! He knew what we wanted and even helped us with things we didn't even realize we wanted at the time! The entertainment staff was fantastic! They kept us dancing, singing, talking, and playing games. We had so...

 Report
Helpful?
Thank mikaylalacher
KarismaHotelsResorts, Director General at Azul Fives Hotel By Karisma, responded to this review

Thank you so much for taking the time to share your kind remarks about your experience at The Azul Fives Hotel. I am glad to hear you enjoyed your stay Renaud Pfeifer General Manager

Christine, North Dakota
Reviewed 2 days ago NEW

I had an excellent 10 days at Azul Fives resort! The staff was excellent and very attentive. Pascual our butler was very helpful in getting us what we want. He assisted us in meeting our needs even before we knew what we wanted like setting up our excursions and daily needs. The entertainment staff was excellent as well. They helped...

 Report
Helpful?
Thank blacher25
KarismaHotelsResorts, Director General at Azul Fives Hotel By Karisma, responded to this review

Thank you for sharing such a detailed account of your stay.Your words are genuinely appreciated and will help us make improvements that allow us to continue providing unforgettable experiences. Renaud Pfeifer General Manager

Reviewed 2 days ago NEWvia mobile

The Pool Butler Gaby was amazing and always willing to help... Gaby is the Best !! But all the Pool Butlers were awesome Luis, Edgar, Fabian...Overall the experience at Azul Fives was relaxing... AZUL Fives do not have an all Adult area that is one thing I wished they have..

 Report
Helpful?
1Thank Arcola P
KarismaHotelsResorts, Director General at Azul Fives Hotel By Karisma, responded to this review

Thank you for sharing such a detailed account of your stay.Your words are genuinely appreciated and will help us make improvements that allow us to continue providing unforgettable experiences. Renaud Pfeifer General Manager

Guelph, Ontario
Reviewed 2 days ago NEW

long travel day to arrive and open our curtains from our unit to face directly into the construction site. not a great beginning. we booked this trip 6 months in advance and I feel we were taken advantage of (ending up with the worst location in the resort) and because of that we will not be returning any time soon...

Review collected in partnership with this hotel
 Report
Helpful?
Thank adamapender1015
KarismaHotelsResorts, General Manager at Azul Fives Hotel By Karisma, responded to this review

Dear adamapender1015 Thank you for your comments with regards to your recent stay at our Hotel; I am sorry for the disappointment due to the view in the assigned room and if we did not live up to the expectations you have set before us. As you may know, TripAdvisor does not link your reservations, so I do invite you...

Reviewed 2 days ago NEWvia mobile

I was really worried about honeymooning at a family resort but this place does a fantastic job of accommodating couples and families. We had a very romantic and fun stay! I'd say the highlight for us was the Mexican themed bar 1910. The decor was what brought us in, but Sergio and Juan are what kept us there every single...

 Report
Helpful?
1Thank Amanda M
KarismaHotelsResorts, Director de Recepción at Azul Fives Hotel By Karisma, responded to this review

Thank you for taking the time to write about your recent experience at Azul Fives by Karisma hotel. I´m very happy to read that you had an amazing stay, thank you for choosing us to celebrate such a special occasion. We look forward to welcome you once again and provide you another pleasant vacation. Renaud Pfeifer General Manager

Questions? Get answers from hotel staff and past guests. Ask a question

5,612 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (5237)
Viewed
Pool/Beach Area (1142)
Viewed
Hotel & Grounds (666)
Viewed
View from Room (118)
Viewed
Dining (660)
Viewed
Bathroom (62)
Viewed
Room/Suite (646)
Viewed
Family/Play Areas (79)
Viewed
Business Center/Function Rooms (34)
Viewed
Other (1830)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (343)
Viewed
Amenities (63)
Viewed
Beach (13)
Viewed
Other (43)
Viewed
Main Pool (15)
Viewed
One-Bedroom Sky Suite (73)
Viewed
Pool (3)
Viewed
Dining (94)
Viewed
The Hotel (39)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (32)
Viewed
Room/Suite (11)
Viewed
Hotel & Grounds (4)
Viewed
Dining (9)
Viewed
Pool/Beach Area (1)
Viewed
Bathroom (2)
Viewed
Other (5)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
1.8 mi away
Fairmont Mayakoba
Fairmont Mayakoba
#7 of 213 in Playa del Carmen
3,284 reviews
0.8 mi away
The Royal Haciendas All Suites Resort & Spa
The Royal Haciendas All Suites R...
#42 of 213 in Playa del Carmen
3,139 reviews
0.2 mi away
Le Reve Hotel & Spa
Le Reve Hotel & Spa
#95 of 213 in Playa del Carmen
763 reviews
Show Prices
Show Prices
Show Prices
1.3 mi away
Banyan Tree Mayakoba
Banyan Tree Mayakoba
#3 of 213 in Playa del Carmen
1,796 reviews
11.1 mi away
Generations Riviera Maya by Karisma
0.2 mi away
Viceroy Riviera Maya
Viceroy Riviera Maya
#13 of 213 in Playa del Carmen
999 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
  • Banquet Room
Official Description (provided by the hotel)
Located just 10 minutes from charming Playa del Carmen, Azul Fives Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples and groups of friends. The 360-suite hotel offers the renowned Gourmet Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities, and the Kid’s Club sponsored by Fisher-Price® caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations. ... more   less 

Additional Information about Azul Fives Hotel By Karisma

Address: Predio El Limonar Fraccion 2 | Xcalacoco, Municipio de Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $118 - $922 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Azul Fives Hotel By Karisma 4*
Number of rooms: 475
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Hotels.com, Travelocity and Jetsetter so you can book your Azul Fives Hotel By Karisma reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Azul Fives By Karisma Hotel Playa Del Carmen
Azul Fives Hotel By Karisma Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#11 Business Hotel in Playa del Carmen
#29 Top resorts Hotel in Playa del Carmen
#36 Luxury Hotel in Playa del Carmen
#38 Spa Hotel in Playa del Carmen
#40 On the Beach Hotel in Playa del Carmen
#43 Family Hotel in Playa del Carmen
#81 Romantic Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Azul Fives Hotel By Karisma staff and other travelers.
967 questions
Ask a question

See all questions (967)

Questions? Get answers from Azul Fives Hotel By Karisma staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Our rooms had rooftop jacuzzi's that we never went near, so likely overkill for most travellers (we spent all our time by the pool or on the beach). Our two bedroom accommodation was actually two rooms (a large suite and a smaller room that had a common entrance area but it was also shared by a third room with other people in it). Not a huge deal for our older kids, but awkward if you were counting on an actual two bedroom setup to keep track of your younger ones.”
 of 5 bubbles johnpE8284MC, yesterday | Read review
“ask for a room with lounge chairs on the patio, especially if you have a swim up room.”
 of 5 bubbles 668laurak, yesterday | Read review
“Rooms on the river pool are the quietest and buildings 1-9 are closer to the beach.”
 of 5 bubbles Jayne1721, 2 days ago | Read review
“We were in Villa 6, which was the closest to the beach, a 3 minute walk!”
 of 5 bubbles U5157UJelizabethf, 3 days ago | Read review
“Great room, very clean and spacious.”
 of 5 bubbles Y6508AZcharles, 4 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Enter dates for best prices
Check In Check Out
Price Your Stay