We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Azul Fives Hotel By Karisma

Travelers' Choice award winner
Book on TripAdvisor
Trusted partner. We work with Jetsetter to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Azul Fives Hotel By Karisma
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"]},"containerClass":null}
Add Photo Write a Review

4,453 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 3,772: English reviews
Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

Just came back from Azul Five. This was my second stay there (first was almost three years ago). The resort has grown a lot and keeps expanding. Our check in was quick and painless. I booked a two bedroom unit. We initially were given a one bedroom and a separate room.I was travelling with my three-year old daughter and my... More 

Review collected in partnership with this hotel

Helpful?
2 Thank Nataliya G
Itasca
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

The resort was top-notch from the staff to each and every server. We stayed at Azul Fives in July for one week, and it just was not long enough as this was one the best vacations we have ever been on. The resort and property were amazing, and the view was priceless. From the time we arrived, we were treated... More 

Review collected in partnership with this hotel

Helpful?
2 Thank dealwithdina
New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

This trip was amazing, We had such a great time from the food to the atmosphere and the staff. JUST GREAT . everyone was so kind and accommodating. The food at all the restaurants was delicious. i highly recommend the thai restaurant and the sea olive restaurant by the beach. the staff is amazing. People went above and beyond everywhere... More 

Review collected in partnership with this hotel

Helpful?
2 Thank nicholeab
Scotland
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

After a long day travelling, check in was fast and our 2 bed suite initially looked perfect. After a closer look the next day the suite was still very nice but a little tired looking and we understood it to be one of the older villa blocks that are due for a refurb (Villa 6). With 2 sons 17 &... More 

Helpful?
3 Thank PD1968
Herne Bay, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed at Azul Fives on 23rd June for 2 weeks. This was the best holiday we have ever been on. The hotel was amazing and the staff was too. From the start of our holiday to the finish you received 5 star treatment. The hotel and grounds are so well maintained. The rooms were cleaned everyday and mini bar... More 

Review collected in partnership with this hotel

Helpful?
3 Thank benp7777
KarismaHotelsResorts, Director General at Azul Fives Hotel By Karisma, responded to this review

Thank you for your kind words. Reviews like yours express the hard work that our staff does for exceed the expectative of our guests to provide them a memorable experience. Renaud Pfeifer General Manager More 

Bristol, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

We have just arrived home after an overall fantastic two week holiday. We have so many positives and can't speak highly enough of the vast majority of Azul Fives. Accommodation - we stayed in villa 304 rooms 1&2. The rooms were lovely. Spotless and well maintained. It was a perfect spot - halfway between the beach and the reception and... More 

Helpful?
8 Thank Hughesfamily123
KarismaHotelsResorts, Director General at Azul Fives Hotel By Karisma, responded to this review

Thank you for writing your family stays review. I am glad to hear that we make of your vacations a fabulous time. Renaud Pfeifer General Manager More 

Ramona, California
1 review
4 of 5 stars Reviewed 5 days ago NEW

Just came back from a family trip to Azul Fives, we went in a large group, 42 people. Overall, we had a great time, despite some issues. Rooms are large, but need updating, especially the roof tops. There was also issues with slow service and forgotten requests. On the plus side, or vacation was made so much better by our... More 

Review collected in partnership with this hotel

Helpful?
Thank miriamranzolin
KarismaHotelsResorts, Director General at Azul Fives Hotel By Karisma, responded to this review

Thank you so much for your review of your recent stay at Azul Fives Hotel. I´m glad to hear that our staff exceeds your expectative. We look forward to your next visit. Renaud Pfeifer General Manager More 

Macclesfield, United Kingdom
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

This is a beautiful hotel with so many great things but I feel with better service in certain areas this would be better. I have stayed at several mexican hotels and what separates this is the restaurantes. They are all a la Carte apart from one and choice of menu is fantastic. The problem I had was getting bookings. The... More 

Helpful?
2 Thank briananimal
KarismaHotelsResorts, Director General at Azul Fives Hotel By Karisma, responded to this review

Thank you very much for taking the time to write your comments, all your comments help us to identify opportunity areas. Please receive an apology for the inconvenient you past during your stay, I will take all your comments into account to provide the best service for your next visit. Renaud Pfeifer General Manager More 

kksg13
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Just got back from this resort and first impression was not what it was at the El Dorado Royale. We stayed 8 days in the 1400 building which is in need of serious updating. We arrived to a sweltering hot lobby right off the outside with no buffer whatsoever. The lobby desk is just a few feet from the outside... More 

Helpful?
1 Thank kksg13
KarismaHotelsResorts, Director General at Azul Fives Hotel By Karisma, responded to this review

Dear kksg13 Firstly, we want to thank you for taking the time to write us a review about your stay at Azul Fives Resort, all your comments are welcome. Your reviews help us to improve the areas and services you fell short of expectation. Our mission is to be the perfect host so we are constantly improving our resort to... More 

Carlsbad, California
2 reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

Awesome trip with 6 families. Great time, good eats and plenty of fun stuff for the kids. Our butler Ceasar was the best. Went out of his way to make the trip our best family vacation so far. Definitely recommend Azul Fives, enjoy Cancun with an all inclusive resort.

Helpful?
Thank NineWire
KarismaHotelsResorts, Director General at Azul Fives Hotel By Karisma, responded to this review

Thank you for taking the time to write about your recent experience at Azul Fives by Karisma hotel. I´m very happy to read that you had an amazing stay. Renaud Pfeifer General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

5,041 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (4621)
Viewed
Hotel & Grounds (585)
Viewed
Pool/Beach Area (1028)
Viewed
Dining (571)
Viewed
Room/Suite (582)
Viewed
Business Center/Function Rooms (30)
Viewed
View from Room (101)
Viewed
Bathroom (53)
Viewed
Family/Play Areas (73)
Viewed
Other (1598)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (387)
Viewed
Amenities (124)
Viewed
Beach (11)
Viewed
Infinity Pool (25)
Viewed
Dining (68)
Viewed
The Hotel (30)
Viewed
Three Bethroom Penthouse Suite (129)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (33)
Viewed
Room/Suite (11)
Viewed
Hotel & Grounds (4)
Viewed
Dining (9)
Viewed
Pool/Beach Area (1)
Viewed
Bathroom (2)
Viewed
Other (6)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
1.8 mi away
Fairmont Mayakoba
Fairmont Mayakoba
#12 of 209 in Playa del Carmen
4.5 of 5 stars 2,781 reviews
0.8 mi away
The Royal Haciendas All Suites Resort & Spa
The Royal Haciendas All Suites R...
#44 of 209 in Playa del Carmen
4.5 of 5 stars 2,760 reviews
20.6 mi away
Azul Beach Hotel
Azul Beach Hotel
#5 of 26 in Puerto Morelos
4.5 of 5 stars 2,586 reviews
Show Prices
Show Prices
Show Prices
19.7 mi away
Azul Sensatori Hotel, by Karisma
Azul Sensatori Hotel, by Karisma
#6 of 26 in Puerto Morelos
4.5 of 5 stars 6,325 reviews
0.2 mi away
Viceroy Riviera Maya
Viceroy Riviera Maya
#15 of 209 in Playa del Carmen
4.5 of 5 stars 933 reviews
1.7 mi away
Paradisus Playa Del Carmen La Esmeralda
Paradisus Playa Del Carmen La Es...
#35 of 209 in Playa del Carmen
4.5 of 5 stars 5,318 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located just 10 minutes from charming Playa del Carmen, Azul Fives Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples and groups of friends. The 360-suite hotel offers the renowned Gourmet Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities, and the Kid’s Club sponsored by Fisher-Price® caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations. ... more   less 

Additional Information about Azul Fives Hotel By Karisma

Address: Predio El Limonar Fraccion 2 | Xcalacoco, Municipio de Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $225 - $644 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Azul Fives Hotel By Karisma 4.5*
Number of rooms: 475
Reservation Options:
TripAdvisor is proud to partner with Hotwire, getaroom.com, BookIt.com, Despegar.com, Travelocity, Priceline, Expedia, Hotels.com and Jetsetter so you can book your Azul Fives Hotel By Karisma reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Azul Fives By Karisma Hotel Playa Del Carmen
Azul Fives Hotel By Karisma Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#11 Business Hotel in Playa del Carmen
#27 Top resorts Hotel in Playa del Carmen
#34 Luxury Hotel in Playa del Carmen
#37 On the Beach Hotel in Playa del Carmen
#37 Spa Hotel in Playa del Carmen
#43 Family Hotel in Playa del Carmen
#81 Romantic Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay