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Azul Fives Hotel By Karisma

Travelers' Choice award winner
Predio El Limonar Fraccion 2 | Xcalacoco, Municipio de Solidaridad, Playa del Carmen 77710, Mexico
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4,443 Reviews from our TripAdvisor Community

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Showing 3,766: English reviews
Ramona, California
1 review
4 of 5 stars Reviewed yesterday NEW

Just came back from a family trip to Azul Fives, we went in a large group, 42 people. Overall, we had a great time, despite some issues. Rooms are large, but need updating, especially the roof tops. There was also issues with slow service and forgotten requests. On the plus side, or vacation was made so much better by our... More 

Review collected in partnership with this hotel

Helpful?
Thank miriamranzolin
Macclesfield, United Kingdom
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

This is a beautiful hotel with so many great things but I feel with better service in certain areas this would be better. I have stayed at several mexican hotels and what separates this is the restaurantes. They are all a la Carte apart from one and choice of menu is fantastic. The problem I had was getting bookings. The... More 

Helpful?
Thank briananimal
kksg13
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed yesterday NEW

Just got back from this resort and first impression was not what it was at the El Dorado Royale. We stayed 8 days in the 1400 building which is in need of serious updating. We arrived to a sweltering hot lobby right off the outside with no buffer whatsoever. The lobby desk is just a few feet from the outside... More 

Helpful?
Thank kksg13
Carlsbad, California
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Awesome trip with 6 families. Great time, good eats and plenty of fun stuff for the kids. Our butler Ceasar was the best. Went out of his way to make the trip our best family vacation so far. Definitely recommend Azul Fives, enjoy Cancun with an all inclusive resort.

Helpful?
Thank NineWire
Toronto, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

Spent a week at Azuls Five celebrating our parents' 50th wedding anniversary. Everything was on point. Food was best I've had at an all-inclusive, service was outstanding and accommodations were terrific. I won't get into little details of positives and negatives. To tell you the truth - negatives were insignificant. Thank you to the entire staff.

Review collected in partnership with this hotel

Helpful?
Thank Steve P
Bend, Oregon
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

We went to Azul Fives for a destination wedding with 50 guests attending. We booked a 3 room suite for my sisters families and us. When my sister entered her room the bathroom ceiling was on the floor, the plaster behind the toilet was wet and dripping as was the paint covering it. The air condition did not work in... More 

Helpful?
1 Thank ruth271
KarismaHotelsResorts, Director General at Azul Fives Hotel By Karisma, responded to this review

Dear ruth271 We can assure you that your experiences are not reflective of the high standards that we have in place. We hope you can give us another opportunity to host your vacations to surpass any past experience. First of all, we want to thank you for choosing us as your destination wedding and taking the time to write us... More 

Athens, Georgia
Level Contributor
54 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

When our family decided to plan a special vacation, we consulted with a local travel agent who recommended several properties in both Mexico and Punta Cana. She spoke very highly of Azul Fives. We read lots of Trip Advisor reviews on Azul Fives before we decided it would be our destination, and honestly, I was a little anxious because despite... More 

Helpful?
3 Thank DawgFan77
KarismaHotelsResorts, Director General at Azul Fives Hotel By Karisma, responded to this review

Thank you for your kind words. Reviews like yours express the hard work that our staff does for exceed the expectative of our guests to provide them a memorable experience. Renaud Pfeifer General Manager More 

Quebec City, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Great staff, especially the animation crew (amazing Mario, you're the best!). We had a 3 bedrooms sky suite jacuzzi in villa 6 which is just in the center of the Azul five complex (between the reception/restaurants area and the beach). The room was so big, so clean and nice. Ask for a view on the pool river from the balcony.... More 

Helpful?
2 Thank Steve L
KarismaHotelsResorts, Director General at Azul Fives Hotel By Karisma, responded to this review

Receive my most sincere gratitude for your kind words regarding your recent stay at Azul Fives Hotel. I am glad to know how much you enjoyed while being our guest by our staff’s attentiveness whose for you is: Mario from animation crew. Renaud Pfeifer General Manager More 

MELFORT
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

If you want to go somewhere relaxing where the whole family can have a good time this is the place. It is not a party hotel but you can still have a good time. The river like pool by our room was our favourite. The staff is very friendly and you get to know them throughout your stay. The food... More 

Helpful?
2 Thank Baxtwin2
KarismaHotelsResorts, Director General at Azul Fives Hotel By Karisma, responded to this review

Thank you for writing your family stays review. I am glad to hear that we make of your vacations a fabulous time. Renaud Pfeifer General Manager More 

Brampton, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

1. beach is seaweed and awful 2. Villas 15 / 16 / 17 / 18 are in construction area noisey from 7.00 am to 7.00 pm good luck if you get those villas 3. beach is far, and you wait too long for carts to take you to beach etc. 4. service is poor 5. did not get same villa... More 

Helpful?
1 Thank coachjohn15
KarismaHotelsResorts, Director General at Azul Fives Hotel By Karisma, responded to this review

Dear coachjohn15 Firstly, we want to thank you for taking the time to share us your comments about your stay at Azul Fives Hotel, your feedback has been carefully considered and we will be sure to take the necessary action to ensure that Azul Fives Hotel maintains the high standards we have at Karisma hotels and resorts. We are truly... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
Things to do
  • Pool
  • Tennis Court
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
Official Description (provided by the hotel)
Located just 10 minutes from charming Playa del Carmen, Azul Fives Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples and groups of friends. The 360-suite hotel offers the renowned Gourmet Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities, and the Kid’s Club sponsored by Fisher-Price® caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations. ... more   less 

Additional Information about Azul Fives Hotel By Karisma

Address: Predio El Limonar Fraccion 2 | Xcalacoco, Municipio de Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $221 - $643 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Azul Fives Hotel By Karisma 4.5*
Number of rooms: 475
Reservation Options:
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Also Known As:
Azul Fives By Karisma Hotel Playa Del Carmen
Azul Fives Hotel By Karisma Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#11 Business Hotel in Playa del Carmen
#26 Top resorts Hotel in Playa del Carmen
#33 Luxury Hotel in Playa del Carmen
#36 On the Beach Hotel in Playa del Carmen
#36 Spa Hotel in Playa del Carmen
#43 Family Hotel in Playa del Carmen
#81 Romantic Hotel in Playa del Carmen
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