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Azul Beach Resort The Fives Playa Del Carmen

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Azul Beach Resort The Fives Playa Del Carmen
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5,604 Reviews from our TripAdvisor Community

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Reviewed yesterday NEW

I am writing this review for all those with anaphylactic food allergies and Celiac Disease who are looking for a safe resort to go to. Our family has members with Celiac Disease and anaphylactic allergies to eggs, dairy, poultry, seafood, sesame, nuts and peanuts. We have never gone to a resort before due to concerns about safe eating. Prior to...

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Helpful?
Thank T4649UPSS
Lake Zurich, Illinois
Reviewed yesterday NEWvia mobile

Roman was a very great entertainer. He kept everyone interested and made me want to come back! I enjoyed the dance classes with him and the plaza music. He was dancing which got everyone in the mood for some music!

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Thank makaylab21
Kingswinford, United Kingdom
Reviewed yesterday NEWvia mobile

What can I say. The staff at this hotel are fantastic and can't do enough for you. I am a sun worshipper and spent my days lounging by the pool. Due to the heat I was in the pool a lot gaby the pool Butler was always ready with a dry towel and a big smile as were the rest...

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1Thank Sarah W
Fontainebleau, France
Reviewed yesterday NEW

This is a big resort full of families with children. We knew this beforehand, but didn't expect it to be so busy and loud. NOT the place to find peace and quiet, unwind and relax. To get from the room to the beach took quite long, as the resort is pretty big. Our lift didn't work and our room looked...

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3Thank soludana
Fort Worth, Texas
Reviewed yesterday NEWvia mobile

This hotel was beautifully maintained and the staff was inviting and very friendly. All of the pools were great and the views amazing as well. I told one bartender Rene my name once and he remembered the whole trip and knew my favorite drink! I will definitely be back soon to relax and unwind.

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Thank rico0324
Reviewed yesterday NEW

This is my second visit. I have put the good things below and conclude with areas they could improve. I think this is probably a 4.5 star due to those issues. This is a great resort for people that want a quiet vacation in a beautiful setting. If you are thinking 'all-inclusive' = place to drink as much alcohol as...

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1Thank Skibum6969
Appleton, Wisconsin
Reviewed yesterday NEW

Before arriving to this resort, I contacted our travel agent and had specific requests. The day before arriving my travel agent sent another request to make sure our requests were not ignored. The check in process was okay. Upon arrival I wasn't wowed. No grand welcoming for us. I've been to many All-Inclusive resorts and loved getting a drink and...

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2Thank ilovemykite
Milton Keynes, United Kingdom
Reviewed yesterday NEWvia mobile

We've been looking forward to this holiday for months, and as we have a tiny baby and a toddler we emailed our Tui rep and the hotel requesting a ground floor room. We get that this isn't guaranteed, however we're in a top floor room in a villa with a broken lift. With 2 buggies we had to carry up...

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3Thank Rachel L
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Dear Rachel L Thank you for your review from your current experience in our facilities. We never like to hear that any guest has been disappointed with their experience. As trip advisor does not link any reservation information, please approach to our concierge so we could find the way to recover your faith in us. Our mission is always to...

Chicago, Illinois
Reviewed 2 days ago NEWvia mobile

First Olympia and Valerina were very nice funny and easy to talk to also Zaria helped me get water when I need it and Elizabeth and Yolanda were great teachers and babysitters and those are some of the reasons I had a great time at Azul Fives.

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Helpful?
Thank MaggiePieSoccer
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for your wonderful review and kind words. I'm very proud of each staff member at the resort and will share your comments with all. There is no better reward than to receive such comments from our guests. Renaud Pfeifer General Manager

Reviewed 2 days ago NEWvia mobile

What is there to say other then our family had an amazing trip to Azul Fives! The staff are incredible starting with Edgar and Gabby at the Butler pool bar. Edgar and Gabby THANK YOU!! Our vacation was really amazing because of you. Marco and Patricia in the concierge helped organize some great events for us. Padro and Rodolfo from...

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Helpful?
Thank KevinandKatie
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located just 10 minutes from charming Playa del Carmen, Azul Fives Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples and groups of friends. The 360-suite hotel offers the renowned Gourmet Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities, and the Kid’s Club sponsored by Fisher-Price® caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations. ... more   less 

Additional Information about Azul Beach Resort The Fives Playa Del Carmen

Address: Predio El Limonar Fraccion 2 | Xcalacoco, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $134 - $893 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Azul Beach Resort The Fives Playa Del Carmen 4*
Number of rooms: 524
Reservation Options:
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Also Known As:
Azul Fives By Karisma Hotel Playa Del Carmen
Azul Beach Resort The Fives Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#27 Top resorts Hotel in Playa del Carmen
#35 Luxury Hotel in Playa del Carmen
#38 Spa Hotel in Playa del Carmen
#38 On the Beach Hotel in Playa del Carmen
#43 Family Hotel in Playa del Carmen
#79 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travelers have asked, with answers from Azul Beach Resort The Fives Playa Del Carmen staff and other travelers.
1,158 questions
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Questions? Get answers from Azul Beach Resort The Fives Playa Del Carmen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose a room elsewhere at another resort”
 of 5 bubbles wiseman360, 2 days ago | Read review
“The older buildings (1-11) are closer to the beach and have very large rooms, but are very dated.”
 of 5 bubbles DMacey, 2 days ago | Read review
“The new essence section is really nice ”
 of 5 bubbles W3296YKjamieh, 2 days ago | Read review
“Call a week in advance to book your room. The new rooms are farther from the beach”
 of 5 bubbles apc425, 2 days ago | Read review
“Make sure your room is facing inwards. The hotel property line is very close to a main road and it can get loud.”
 of 5 bubbles 322adrianag, 3 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question