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Thompson Beach House

Traveler (264)
Room & Suite (60)
Pool & Beach (34)

About

Location
Cleanliness
Service
Value
Property amenities
Pool
Room service
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Fitness Center with Gym / Workout Room
Airport transportation
Breakfast Available
Concierge
Dry Cleaning
Laundry Service
Multilingual Staff
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
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Room features
Air conditioning
Minibar
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Luxury
Trendy
HOTEL CLASS
222Reviews
18Q+A
42Room tips
Traveler rating
  • 178
  • 24
  • 4
  • 9
  • 7
Time of year
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Popular mentions
Our first stay was in 2017 and now 2019..The whole staff was super attentive and friendly.My partner and I were greeted promptly by the genuine and hospitable concierge/front desk,Leslie.Who was also very knowledgeable for the best local recommendations.And after 2 years from
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Response from HenarGR, General Manager at Thompson Beach House
Responded 3 days ago
Dear Doyoulikelondon, Thank you for sharing your Tripadvisor review with us, we appreciate your comments. We are pleased that you had a wonderful stay and that our service impressed you. We would love to welcome you back again! Sincerely Henar Gil General Manager
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Just spent an amazing 4 days at this resort for my friends Bachelorette and it could have not been more perfect! The resort is brand new, super clean, and every room is large and gorgeous with marble floors and a lovely balcony with a view of the ocean. The location is perfect,
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Response from HenarGR, General Manager at Thompson Beach House
Responded 3 days ago
Dear Hitaa, Thank you for your glowing review! It makes us very happy to know that you had a terrific Bachelorette getaway while staying with us. We will be sure to share your comments with our team and hope to welcome you back on your next visit to Playa del Carmen. Sincerely Henar Gil General Manager
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The Thompson Beach House exceeded our expectations. The staff is what took our experience to the next level. Robert helped us with our check in and really set the tone for what we could expect. Ricardo and Zaira provided exceptional service to us every morning for breakfast
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Response from HenarGR, General Manager at Thompson Beach House
Responded 3 days ago
Dear katiekern910, Thank you for your feedback! We are very happy to know that you had a flawless stay with us. We take pride in getting to know our guests and are happy to hear you felt that from our team. Looking forward to welcoming you back on your next visit to Playa del Carmen! Sincerely Henar Gil General Manager
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We had so much fun at this resort. The staff and food was excellent. We would absolutely come back. The beach house feels so exclusive and yet has all the music and vibes you want for a relaxing beach vacation. We can’t wait to book another stay.
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Response from HenarGR, General Manager at Thompson Beach House
Responded 3 days ago
Dear Amanda P, Thank you so much for your great review and choosing Thompson Playa del Carmen. We hope to welcome you back on your next visit to Playa del Carmen. Sincerely, Henar Gil General Manager
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We had lunch at this hotel restaurant. The staff were very friendly and helpful in choosing our food. However, that's where things fell apart. I ordered a $16 glass of Rose. For that price I expected a good pour. When the wine arrived it was only a 3oz pour; I know it was 3oz
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Response from HenarGR, General Manager at Thompson Beach House
Responded 3 days ago
Dear hikergirl500, Thank you for your constructive review. We will look into your comments to ensure that we continue to improve our service and offerings. Sincerely, Henar Gil General Manager
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Previous
Are the plunge pools heated?
NO but not cold
0 votes
Show all answers
Hi amberhrobertson! I will recommend on my personal way to see it that the Main Building will be better for you. It has more energy, happening during the night and a beautiful rooftop pool and our famous restaurant Catch from NYC. Staying there you also have access to the Beach House if you want to be there relaxing on the beach and one property is two blocks away from the other. Hope this help. Sincerely, Carlos Carreón Hotel Manager
0 votes
Hi Amy, Sad to hear that you are not staying with us. However the restaurant is open to non guests too and if you want to come and spend the day on the beach we have a minimum consumption on F&B to use the Beach Area. Sincerely, Carlos Carreón Hotel Manager
1 vote
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Hi there, Just saw your question... unfortunately, we noticed that the beach- all of a sudden during our stay "shrank", got to be much smaller. The water was not great. However, the hotel, pool and service is super!! It's very quiet and relaxing. Half a block from the busy 5th Ave. We had great time. Definitely the best hotel there! I hope this is helpful
1 vote
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1234
"Did not stay at the hotel, but if the restaurant indicative of the hotel I would think the rooms would meet your expectations"
"There is a noisy rooftop bar next door, but they give you ear plugs upon check in"
"Every room is amazing, every room has a balcony facing the pool/beach."
"Stay somewhere else"
"all rooms face the ocean i think. We had a great room on the 2nd floor- Room 2004."
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PRICE RANGE
$289 - $580 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
27
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