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Family Concierge at Paradisus La Esmeralda

Traveler (361)
Room & Suite (139)
Pool & Beach (123)
Certificate of Excellence


Certificate of Excellence
Set on the beach and surrounded by mangrove trees, Family Concierge at Paradisus La Esmeralda is an all-inclusive four Diamond hotel boutique with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. World-class facilities including Spa, a hair salon ($), Wedding services, tours/ticket assistance, business center, Fitness, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The hotel offers 14 restaurants to choose from.
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Property amenities
Room service
Free parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Adult pool
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Tennis Court
Wheelchair access
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Room features
Air conditioning
Accessible rooms
Family Rooms
Non-smoking rooms
Good to know
Family Resort
Great View
Hotel links
Visit hotel website
Offers & Announcements:UP TO $300 USD OFF
Hotel deals
34Room tips
Traveler rating
  • 199
  • 60
  • 33
  • 19
  • 22
Time of year
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Popular mentions
We visited Paradisus as a large family. Ceasar was our family concierge person and he was amazing! He reserved cabanas for us and decorated them for my husband's birthday and my birthday. He got a cake for my husband and myself. He made sure that we had champaigne in the room.
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Hotel's Favorite
Our family had a simply wonderful time at this resort. The layout & location of our room was perfect for the four of us. We enjoyed all of the swimming areas & the beach. In fact, it was hard to get our boys out of the water to get them ready for dinner! We tried several
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This place has nothing to offer near the hotel so if you like being by a pool and doing nothing else and going to bed at 10pm then this is the place for you. It’s also had very little Mexican identity so you literally could be anywhere. To us it felt a bit like Groundhog Day I
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Will post more later... but for now, workers walked out and only 2 restaurants are open... a very disappointing end to our vacation. Will add more detail on other failures in service throughout the week.
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We stayed in a Family Concierge room at Paradisus La Esmeralda in January 2019 and a had a great time! TL;DR: Excellent resort for families with kids, but there's some odd nickel and diming the resort may want to rethink. Review: We stayed in a 1 bedroom Master Suite, which
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Album Categories
All photosTravelerRoom & SuitePool & BeachDining Business Center & Event RoomsFamily and Play Areas
Professional photo exclusively commissioned by TripAdvisorFamily Concierge at Paradisus La Esmeralda
The Presidential Suite at the Family Concierge at Paradisus by Melia La Esmeralda
Professional photo exclusively commissioned by TripAdvisorFamily Concierge at Paradisus La Esmeralda
The Family Concierge One Bedroom Suite Swim Up at the Family Concierge at Paradisus by Melia...
Professional photo exclusively commissioned by TripAdvisorFamily Concierge at Paradisus La Esmeralda
The Family Concierge One Bedroom Master Suite Swim Up at the Family Concierge at Paradisus...
Vista desde la terraza de la habitación de la piscina concierge
How far is the resort from Cancun airport?
Can anyone compare this resort to the Finest especially Kids club and Kids activities?
Totally agree with the person above 8 and under will love it any old will definitely not.
0 votes
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Transportation from and to Cancún airport is included if you book Concierge service directly in the MELIÁ site. Transport services are provided by a company call OTIUM. Your concierge will be able to coordinate and confirm for you. There are other transportation services, check BestDay,SuperShuttle, or CanadaTransfers Spa was great but it’s not cheap. If you are in concierge you can use the spa sauna is free, otherwise you pay a fee. Hair style was $60.
1 vote
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"We loved our top floor one-bed master suite. It was quiet and lovely. The balcony was huge with seating and a jacuzzi."
"Swim out rooms are the best!"
"Top floor would be quieter, avoid rooms with adjoining doors as that is where the noise comes throught from your neighbours"
"Try to avoid rooms near the pathway from pool to restaurants, which are very loud."
"Concierge upgrade is worth it."
$374 - $812 (Based on Average Rates for a Standard Room)
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
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