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Carretera Federal Cancun Chetumal Km 296, Manzana 020, Lote 007-1, Playa Xcalacoco, Playa del Carmen 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Ocean Riviera Paradise
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#74 of 260 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
The Ocean Riviera Paradise is a new five-star resort located on the seafront in the Playa del Carmen area of the Riviera Maya. The resort is noteworthy for its size and the extensive selection of services on offer. It boasts spectacular swimming pools, exclusive Junior Suites and Suites, a wide range of cuisine, a Despacio Spa Centre, Privilege, Exclusive Rooms and Services, a Dive It! diving centre and a great choice of entertainment for the whole family.
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Room & Suite (199)199
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Casino and Gambling
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Game room
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Rooftop terrace
Baggage storage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Family
Languages Spoken
Spanish
Location
Full view
Contact
Carretera Federal Cancun Chetumal Km 296, Manzana 020, Lote 007-1, Playa Xcalacoco, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $7/day
10,207Reviews2,316Q+A100Room tips
Reviews
Traveler rating
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Traveler safety
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Popular mentions
+1
top resort with food drinks cleaning entertainment staff rooms views,and a big thank you to francisco our pool barman.funny friendly just a all round good guy and someone I can always call a friend thank you.
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Date of stay: August 2019Trip type: Traveled as a couple
Helpful
+1
Hotel's Favorite
We came just before New Year’s Eve. We were travelling with 27 people ranging from infants to adults for our wedding. All families had a great time. Our wedding coordinator Sandra was excellent and oversaw all details of our special day. She was thorough, calm and very competent. We were so happy to have had the opportunity to work with her and would highly recommend. The second week of our stay was just myself and my husband as our families and children went home. We tried all restaurants and enjoyed the food tremendously. In particular we enjoyed the Italian restaurant (laconda), the steakhouse and Sakura (teppanyaki). We also enjoyed one of the best meals I’ve ever experienced, a steak and lobster meal for dinner at the pez vela with a guitarist singing in the background. It Was amazing!!! We got to know some of the extremely helpful staff over the week - all of whom were friendly and attentive. In particular, Monica, a dining and group manager was extremely helpful. She made our stay absolutely wonderful, and was a delight to see. Monica helped us with dining Reservations and regularly checked to ensure we were enjoying our stay. Monica was a key part in how amazing our time here was :). We also throughly enjoyed the theatre and attended almost every evening. The dancers are incredibly talented and we were so impressed by the productions they put on every night. We would highly recommend this hotel - and find Monica if you come - she’s amazing! If you get married - Sandra is your girl!…
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Date of stay: January 2020Trip type: Traveled with family
1 Helpful vote
Helpful
Responded Jan 21, 2020
Dear Guest, We appreciate the time you have taken to post your comments on your recent holiday here with us. It is extremely rewarding to read that your stay at ORP was a pleasant one. Also, letting us know about your very nice compliments on our team, specially Sandra your wedding coordinator as they work very hard to overcome the challenges of the operation day by day and to make sure our guests feel well attended to at all times. Thank you for choosing us and we look forward to welcoming you back. Best Regards, The Ocean Riviera Paradise Management.
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I love this resort. We went with our 2 young children and had so much fun. So much to do, different pools to choose from, the beach is beautiful. I've never had a pool on the beach before at a resort and this one was beautiful. The staff were wonderful, the food was delicious. The walk through Mexico night was amazing. We went in December and loved all the Christmas decorations, gorgeous lighting, the nativity scene and lighting. Thanks to the lovely Kids club girls, they are great with children. We will come back when we can! Thanks
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Date of stay: December 2019
Value
Service
Sleep Quality
Helpful
At the time of writing this, we are in the midst of COVID-19 lockdowns. I can only imagine how couples wanting to plan their wedding are feeling uncertain about where to start, and when to even plan it for. Don’t give up on your dream to have a destination wedding; all of this will shift, will get better, and will end! Take a minute to read this review and know that Ocean Riviera’s wedding team will absolutely guide you through the process of how to plan your wedding, even amidst all this craziness! +++++ The best thing about Hotel Riviera Paradise, hands down, is the Wedding Department team; if you are considering getting married here, as long as Melina, Graciela, Sandi, and Aury are there, I would recommend it in a heartbeat (yes, even amidst these COVID-19 strange times!). I had been searching for a wedding venue for several weeks already with absolutely no luck. I wanted a hotel that would offer a reasonable wedding package, as well as reasonably priced rooms for our guests, and having a terrible time of actually getting an answer from many hotels (which did not bode well for planning a wedding remotely if the hotel was completely unresponsive)! Expressing my frustration one day, my brother-in-law, who had been to Ocean Riviera Paradise before, recommended that I check it out as an option. I took a quick look and liked the look of the hotel enough to call and see if I could get more information. When I called, they transferred me over to Melina, and she sold me over in a matter of minutes. Her impeccable, warm customer service and genuine care was so obvious, I felt my weeks of frustration melting away and hopeful excitement seeping in. Over the next several days, we went back and forth by email and phone, and soon signed the contract with them. I can say without a doubt that it was Melina’s responsiveness and warmth that made the difference in our decision, and having called well over 15 other venues, her professionalism is in a completely different league. When we finally arrived on site for our wedding, we could easily see that these qualities are also replicated by her team. Over the next several months we contacted Melina frequently (likely driving her a little crazy sometimes!). We knew very clearly what was important to us in our wedding (creating the right setting for our guests to be comfortable and have lots of opportunity to share and celebrate with them), and often requested her time to explain how their different processes work, and step in if we were having difficulty in our communication with other departments at the hotel. Melina always answered us, and always helped us to resolve whatever question or challenge we had to the best of her ability. A dedicated wedding planner is assigned to you 3 months before your wedding, which is when Melina put us in touch with Graciela (Grace). Grace also suffered the fate of our frequent calls, and yet always got back to us with kindness and professionalism. When we finally got to meet her, she took 5 hours from her day to go over every single detail of our wedding with us, show us all the different hotel sights, and answer all the (many!) questions we had. We couldn’t believe the time and attention she gave us, particularly when we knew she likely had emails from other couples piling up, and a wedding the day before and after ours… She had tons of great recommendations and easily picked up on our personalities and what was most important to us. Grace cares, a lot, and with all her heart. She is one of those people who goes above and beyond, always professional and never promising what she can’t, but secretly working behind the scenes to try and make everything happen perfectly for you. We are so grateful it was Grace who was assigned to us – the effort she put in the day of our wedding was something that few people would do with that much heart – she definitely did more than would have ever been expected. She is a special soul and we consider her a lifelong friend. Grace, Melina, and this team is the reason I would recommend Ocean Riviera Paradise for your wedding.…
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Date of stay: November 2019
Helpful
Upon your check on, ask for a dehumidifier if you think it will be too humid/stuffy in your room. We thought it was too hot and humid to leave the doors open during the day, after all, the climate is tropical! Having the drier air was very nice.
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Date of stay: February 2020Trip type: Traveled as a couple
1 Helpful vote
Helpful
Responded May 28, 2020
Dear CarlosSez: Thank you very much for choosing our reosrt to enjoy a vacation, it was a pleasure for us to be your hosts. Regarding humidity and the request that it suggests about dehumidifiers, the hotel has this equipment available for guests who so desire to use it , however it is the taste/commfort of each person who will determine how useful and practical it was. In your case we are really pleased to know that it help you to create a better experience during tour stay. Best regards Ocean Riviera Paradise Team.
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PRICE RANGE
$146 - $495 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
974
Payments made by partners impact the order of prices displayed and, for featured or sponsored sort orders, partners’ payments may also influence the order of the accommodations listed.
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Claim Your Listing Frequently Asked Questions about Ocean Riviera Paradise
Which popular attractions are close to Ocean Riviera Paradise?
Nearby attractions include Playa (0.6 miles).
What are some of the property amenities at Ocean Riviera Paradise?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Ocean Riviera Paradise?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Ocean Riviera Paradise?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Ocean Riviera Paradise?
Yes, free parking is available to guests.
What are some restaurants close to Ocean Riviera Paradise?
Conveniently located restaurants include Coco's Cabanas, Arezzo Restaurant, and Koh Thai - Wok Cuisine.
Are there opportunities to exercise at Ocean Riviera Paradise?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Ocean Riviera Paradise?
Yes, dry cleaning and laundry service are offered to guests.
Does Ocean Riviera Paradise offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Ocean Riviera Paradise?
Many travelers enjoy visiting Zona Arqueologica Playa del Carmen (4.6 miles).
Does Ocean Riviera Paradise have any great views?
Yes, guests often enjoy the ocean view available here.