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Mza 020 Crta. Federal Cancun Chetumal Km 296 Lote 007 1 Playa Xcalacoco, Playa del Carmen 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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$331
Free cancellation until 12/28/21
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$252
Free cancellation until 01/04/22
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$355
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 07/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Ocean Riviera Paradise
Updated 07/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#90 of 310 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
The Ocean Riviera Paradise is a new five-star resort located on the seafront in the Playa del Carmen area of the Riviera Maya. The resort is noteworthy for its size and the extensive selection of services on offer. It boasts spectacular swimming pools, exclusive Junior Suites and Suites, a wide range of cuisine, a Despacio Spa Centre, Privilege, Exclusive Rooms and Services, a Dive It! diving centre and a great choice of entertainment for the whole family.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Casino and Gambling
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Game room
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Rooftop terrace
24-hour security
Baggage storage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Modern
Languages Spoken
Spanish
Location
Full view
Contact
Mza 020 Crta. Federal Cancun Chetumal Km 296 Lote 007 1 Playa Xcalacoco, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $9/day
11199Reviews2467Q+A100Room tips
Reviews
Traveler rating
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Popular mentions
1. All but one restaurant was terrible. We purchased a lobster tail that was priced at 690 pesos and not only was it burnt and impossible to eat they charged us 1200 and management wouldn’t make it right. 2. My 5 family members all had stomach issues at this resort. We have been to Mexico multiple times and have never had this problem before. 3. Our son ran into a pole at the resort (area was dark and not lit for safety). He obtained a laceration above his right eye that needed stitches. The on-site Doctor, “ Dr. David” referred him to Hospiten a local private hospital. Little did we know Dr. David and the resort are tied to this hospital. There is either shared ownership or kickbacks going on here. What would cost $200 In the USA for 4 stitches cost us $2,800. Total Rip off!!! We would have left and sought out treatment elsewhere but given it was midnight in a foreign country and my son was bleeding and exhausted we were trapped. They took complete advantage of us. Shameful. If you run a Honest and Quality Hotel you should recruit some of Ocean Riviera’s housekeeping and waitstaff. They along with the sports activity crew we’re the best thing they had going for them.…
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Date of stay: October 2021Trip type: Traveled with family
Helpful
+1
Hotel's Favorite
It is my 3rd time with my family at ORP, but first time during covid. I can say , ORP always have the nicest and attentive staff. Special mentioned to Ariz, our butler, she took care of every minor issues we had in our room, booked all our dinners, always available and a good communicator, thru whats app. Also, Ramon at the Privilege beach, he was always there to assist us , from sanitizing to putting linens on our daybed throughout our 7 days stay. Thanks to Baltazar, our favorite waiter at Pez Vela restaurant, for always wearing his beautiful smile , good humor and very welcoming attitude, and of course taking of our drink orders all the time. Irving at the Margarita bar is awesome too. These employees deserve a recognition, and managers at ORP , hopefully, you give them raises and bonuses, lol. They deserve it👏🙌 Food is great, we were able to try all the restaurants, thanks to Ariz . Beach is free of seaweeds on our last 3 days of stay, I just wished that they paved and cleaned the privilege area better, as it was not looking good, with all the dried seaweeds and uneven sand elevations left in front of the daybeds.( unlike the resort next door it was cleaned and sand was leveled better). I also missed the great nightly entertainment, understandable due to covid,although the fireshow one night was great. I loved the massage on the beach , tried all the different colors, 4 x / week, the pink, white and yellow massage therapists lol,and I highly recommend the yellow ones. Letty is an an excellent massage therapist! Overall, I still love ORP, despite the covid situation, the staff continues to work hard to make every guest stay wonderful. …
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Date of stay: August 2021Trip type: Traveled with family
3 Helpful votes
Helpful
Response from Ocean Hotels, Director General at Ocean Riviera Paradise
Responded Aug 31, 2021
Dear THANKFULMAMA, We appreciate your pleasant comments. It is great to hear that you had an enjoyable stay and left satisfied. A big thank you for your kind words regarding our staff and services, they will be passed on. We look forward to your next visit. Kind Regards, Ocean Riviera Paradise
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This is my 7th time staying at an Ocean resort and this one was just as lovely. My husband and I stayed here we decided to pay extra to be privilege. We came here in hopes to meet a wedding planner and pick a location for our second wedding. This option was ABSOLUTELY worth it. Our butler Ariz was an absolute angel. She made our entire trip magical. She was so helpful and she went above and beyond. She planned all of the romantic surprises I had with my husband and I can't explain to you how easy she made our lives. The wildlife on the resort is a huge seller for us. Monkeys and other little animals running around the whole resort was an excursion by itself. The privilege lounge was AMAZING the food was great the entire trip. The staff in privilege were wonderful. We are so excited to book our wedding here! Also the private beach for privilege was a dream! Also sorry but the upgrade of the liquor was so worth it! Great selection. it was truly private and comfortable. Heres a little breakdown for a fast read: PROS: Privileged amenities and service ARIZ Wildlife Buffet is good! Steakhouse Rooms are beautiful Lots of food options Room service Drinks were well made! Liquor was strong CONS: Service is slow VERY humid room Dirty pools (they must redo the pools they're falling apart) No good Mexican food? (where was the tacos) Not enough entertainment frequency of shuttles (resort is HUGE) staff could be more personable (at every other resort I stayed at they were nicer! and they actually engaged with me) (without Ariz this would have been a huge factor in not coming back) Beach is SO rocky (painful to get into the water)…
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Date of stay: October 2021
Rooms
Location
Service
Room Tip: privilege building is close to the beach and so is eden
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Helpful
Horrible experience! Do not stay at this hotel with very deceptive and dishonest practices. We booked directly through their website and is it listed "FREE CANCELATION". In the reservation email I received, again, it listed that cancelation is free. However, once I called to cancel (well before the cancellation date) as our travel plans changed, we were told that we will be charged between 0%-12% administration fee, which was only listed in the Terms and Conditions, buried in heavy text that no one reads. So it is NOT A FREE CANCELATION as we had to pay $60. It would have been very simple to state "FREE CANCELATION LESS A 3.5% ADMIN FEE" at the point of sale, in plain language. Also, my reservation email and my cancelation email came without an actual dollar amount... So I have no idea what was actually refunded to me. This strategy of hiding extra fees is highly deceptive and very short-sighted. They have lost a potential customer and will likely lose others due to bad reviews.…
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Date of stay: October 2021
Service
Helpful
Response from Ocean Hotels, Director General at Ocean Riviera Paradise
Responded 3 days ago
Dear Milena S, Thank you for taking the time to share your comments. We are really sorry for your disappointments during your break. Please be assured your comments have been taken on board. We hope that in time, we may welcome you back. Kind regards, The Ocean Riviera Paradise Management.
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This is our 3rd time here and it is fabulous again. We were a little worried about safety protocols, but it is same here as in Ontario, Canada. Everyone in Cancun airport and outside is double vaccinated and wearing masks. At the resort, all staff wears masks, even if they are outdoors. We are required to wear masks indoors unless we are sitting at a table. We are also required to wear our mask on the transportation to and from the beach. They provide us plastic gloves to use at the buffet. While it is hot to wear masks, we are pleasantly surprised! The resort itself is operating at about 30%, but we have been well taken care of. We might have to wait a bit longer for some things, but it is very understandable. A big shout out to Luis and Francisco at the El Beso pool bar. And Victor at Amaranthe. So happy to be back here!…
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Date of stay: October 2021Trip type: Traveled with friends
Helpful
Response from Ocean Hotels, Director General at Ocean Riviera Paradise
Responded 3 days ago
Dear Lesper, We appreciate that you cared to share your valuable feedback. It is extremely rewarding to read that your stay at ORP has been a pleasant one. Looking forward to welcoming you again! Best regards, The Ocean Riviera Paradise Management.
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PRICE RANGE
$146 - $495 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
974
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Claim Your Listing Frequently Asked Questions about Ocean Riviera Paradise
Which popular attractions are close to Ocean Riviera Paradise?
Nearby attractions include Playa (0.3 miles).
What are some of the property amenities at Ocean Riviera Paradise?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Ocean Riviera Paradise?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Ocean Riviera Paradise?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Ocean Riviera Paradise?
Yes, free parking is available to guests.
What are some restaurants close to Ocean Riviera Paradise?
Conveniently located restaurants include MVNGATA Beach Club & Rooftop, Coco's Cabanas, and Arezzo Restaurant.
Are there opportunities to exercise at Ocean Riviera Paradise?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Ocean Riviera Paradise?
Yes, dry cleaning and laundry service are offered to guests.
Does Ocean Riviera Paradise offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Ocean Riviera Paradise?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (4.6 miles).
Does Ocean Riviera Paradise have any great views?
Yes, guests often enjoy the ocean view available here.