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Mza 020 Crta. Federal Cancun Chetumal Km 296 Lote 007 1 Playa Xcalacoco, Playa del Carmen 77710 Mexico
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 07/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Ocean Riviera Paradise
Updated 07/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#97 of 324 in Playa del Carmen
Location
4.2
Cleanliness
4.2
Service
4.0
Value
4.0
The Ocean Riviera Paradise is a new five-star resort located on the seafront in the Playa del Carmen area of the Riviera Maya. The resort is noteworthy for its size and the extensive selection of services on offer. It boasts spectacular swimming pools, exclusive Junior Suites and Suites, a wide range of cuisine, a Despacio Spa Centre, Privilege, Exclusive Rooms and Services, a Dive It! diving centre and a great choice of entertainment for the whole family.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Casino and Gambling
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Game room
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Rooftop terrace
24-hour security
Baggage storage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Modern
Languages Spoken
Spanish
Hotel links
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Location

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Contact
Mza 020 Crta. Federal Cancun Chetumal Km 296 Lote 007 1 Playa Xcalacoco, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Cancun Airport27 miSee all flights
Aerodromo de Playa Del Carmen4 miSee all flights
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11880Reviews2593Q+A100Room tips
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Most Recent
Samantha W wrote a review May 17
2 contributions
Although we didn't stay at the resort because the AC was out, I will say that Antonio Martinez is AMAZING! He went above and beyond to help our group. He stayed in communication with us even after we departed the resort to make sure that we were taken care of. I really liked this resort when we stayed pre-COVID but this time around the resort wasn't as clean as it was when we first visited. I truly believe that they are simply understaffed. The staff that helped us was wonderful. I would visit again in the future, hopefully they will get the required staff and get things back to what they were. It's a beautiful resort.
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Date of stay: May 2022
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THANKFULMAMA wrote a review Aug 2021
Philadelphia, Pennsylvania31 contributions61 helpful votes
+1
Hotel's Favorite
It is my 3rd time with my family at ORP, but first time during covid. I can say , ORP always have the nicest and attentive staff. Special mentioned to Ariz, our butler, she took care of every minor issues we had in our room, booked all our dinners, always available and a good communicator, thru whats app. Also, Ramon at the Privilege beach, he was always there to assist us , from sanitizing to putting linens on our daybed throughout our 7 days stay. Thanks to Baltazar, our favorite waiter at Pez Vela restaurant, for always wearing his beautiful smile , good humor and very welcoming attitude, and of course taking of our drink orders all the time. Irving at the Margarita bar is awesome too. These employees deserve a recognition, and managers at ORP , hopefully, you give them raises and bonuses, lol. They deserve it👏🙌 Food is great, we were able to try all the restaurants, thanks to Ariz . Beach is free of seaweeds on our last 3 days of stay, I just wished that they paved and cleaned the privilege area better, as it was not looking good, with all the dried seaweeds and uneven sand elevations left in front of the daybeds.( unlike the resort next door it was cleaned and sand was leveled better). I also missed the great nightly entertainment, understandable due to covid,although the fireshow one night was great. I loved the massage on the beach , tried all the different colors, 4 x / week, the pink, white and yellow massage therapists lol,and I highly recommend the yellow ones. Letty is an an excellent massage therapist! Overall, I still love ORP, despite the covid situation, the staff continues to work hard to make every guest stay wonderful.
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Date of stay: August 2021Trip type: Traveled
11 Helpful votes
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Response from Ocean Hotels, Director General at Ocean Riviera Paradise
Responded Aug 31, 2021
Dear THANKFULMAMA, We appreciate your pleasant comments. It is great to hear that you had an enjoyable stay and left satisfied. A big thank you for your kind words regarding our staff and services, they will be passed on. We look forward to your next visit. Kind Regards, Ocean Riviera Paradise
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Daniel A wrote a review May 16
2 contributions1 helpful vote
Honestly the rooms and pools are fine. Kids pool is great. Entertainment is seriously lacking. The food is horrendous in all but 2 restaurants is “ok” the Sakura and the fish restaurant on the beach. Every other restaurant is disgusting and if you read the other reviews you can see a common pattern. We have been here for 1 week and still have another week to go… to put into context how bad it is I have had 1 solid bowel movement since been here and a lot of our party are the same please avoid!!!!
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Date of stay: May 2022Trip type: Traveled
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Bre Vachon wrote a review May 16
1 contribution
Serious safety incident
First my flight from YVR to Cancun was upsetting as I was not seated next to my child. My child is 4yrs old and for there not to be a seat selection next to my child was inexcusable. When I spoke to the person at check in the told me there was nothing I can do and when I get on the plane I need to ask another passenger to switch. That should not be up to me to do something uncomfortable as asking someone to leave there seat. The flight attendant did help me once I was in and I believe also filed a complaint for me as that is what she told me. As for the hotel the rooms said they provided AC. Our AC did not work in our room and the front desk was of nice help as they told me that was the room I paid for. I had called up to the front desk several times about getting a role away bed sent over to our room and no one ever came and then I just got hung up on. So went up there waited an hour to speak someone who promised to send one and nope still Didn’t come. We never used the do not disturb sign so there’s no excuse to why it was never brought. I could not use the bathtub in the room as it leaked all over the floor as well there was smell of Sewage in the bathroom at all times it was gross. When I asked the front they just said they were fully booked and could not move our rooms unless we paid to upgrade. My daughter couldn’t eat due to being over heated and the buffet being one of the hotter places there as well with no AC. We are sick no doubt due to them not being able to keep the food at proper temperature. My daughter likes cereal and every morning the milk was warm and not able to be kept cool. I have issues with swelling in my feet, I could not cool down in the room or pour a cold bath to soak my feet in as we could not use our tub. This was not except-able living situations for the week. Your own staff I was told left the one day early from the hotel as they could not work in the heat. And where they work was cooler then my room. My biggest issue was there child care in kids club. I put my daughter in at 9:30am supposed to pick her up 12:15pm. I decided to walk by the pool where they were to look in in her. She was sobbing in my sisters arms as they did not watch her and she almost drowned in the deep end of the pool as a floaty had came off. If my sister hadn’t seen her while walking by I could have lost my daughter. That is un-exceptable. When I confronted the worker she didn’t even realize my kid was gone to another pool. They didn’t even watch my kid! Then with all these issues my cousin is sexually assaulted while getting a massage in there spa. Absolutely Disgusting. That of course ruined the trip for her and all of us the last 3 days as how could we even enjoy ourselves with something like this happening. It wasn’t only my room that had the issues either it was the entire resort. My aunt is handy cap as well and they gave her a room on the 3rd floor. The elevators did not work she had to Crawl down the stairs, and they thought that’s a great solution?!?!!! This place is a joke and the management does not care about you as a guest at all. Don’t put ur kids in the kids club unless ur okay with leaving ur child in watched in a pool or anywhere. I wasted money here and based on this stay would never want to see another person waste there money here. On top of it I’ve been home for 4 days and have diarrhea so bad that is from there terrible food. Can’t say enough warnings to anyone reading this! DO NOT STAY HERE!!!!
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Date of stay: May 2022Trip type: Traveled
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Sarah F wrote a review May 16
1 contribution1 helpful vote
We have just returned from an 11 night family holiday (travelled with our 4 year old) at this hotel. I'm aware that Mexican 5* is not up to UK/European standards, but this place really let itself down in certain areas. The air conditioning didn't work across the entire resort for 5 days during our stay, and it was 32/33 degrees, so it was unbearable. Masks were required indoors (we didn't know this until we arrived) which made this issue even worse. It was so hot and humid in our room that the furniture became moist. Sleep was almost impossible. Going to eat in any of the restaurants became an awful experience as it was so warm and uncomfortable. A Canadian couple who have a timeshare at the resort told us the air conditioning breaking down has been an ongoing issue for years. There was no communication from the hotel during this time as to what was happening to resolve the issue. I really felt for the workers who openly said how hard they found it. This put a huge downer on our holiday. Seaweed is another huge issue, one that the hotel can't really do anything about, even though they do have workers raking it up into massive heaps throughout the day, they don't get anywhere with it. The shoreline is just full of seaweed and it stinks. We didn't even go in the sea here because of this. The beach is also quite narrow. During our stay we visited the Mexican restaurant, which ironically was dreadful. The steakhouse was pretty good but again that experience was ruined due to the lack of air conditioning. The Italian restaurant was lovely, and we got to sit outside which was a bonus. Half way through the holiday the hotel changed it's booking system so that all the a la carte restaurants had to be booked (previously we could just go to all but the teppanyaki without a reservation), but they didn't bother to communicate this to the guests so it caused mayhem. The main buffet restaurant was ok, always plenty of choice and the self serve mimosas at breakfast was a nice touch. The smaller buffet restaurant at Pez Vela (at the beach) was good for lunch and you got the benefit of the sea breeze, but this was often very busy with long queues for food. We stayed in a room at Eden by the beach. The room was fine although we did have an issue with housekeeping only ever giving us 2 towels (there were 3 of us staying). I had to inform reception several times before they started leaving enough towels. The Eden pool is great but gets very busy early so be prepared to get up to reserve beds. The Daisy pool is fantastic for kids and we spent a lot of time there, although there isn't a constant lifeguard on duty and some kids run riot, going up the the slides the wrong way and knocking younger kids over. The slides are a free for all so kids go down one after another and end up bashing into each other at the bottom. Best to keep an eye on your little ones at all times to prevent them being hurt, but there really should be staff on duty to stop this happening. The resort is fairly big with lots of walking to be done between pools and restaurants, so if you've got young children I'd definitely recommend bringing a pram/buggy. I almost didn't bring ours and so glad I did as it was a lifesaver for little legs! There are little shuttle buses every so often but waiting in the heat for these to turn up didn't work for us. Check out was a bit of a nightmare. We needed a bellboy to take our luggage up to reception but nobody at at the bellboy stand, reception or guest services answered the phone. My partner ended up having to walk the 10 minutes up to reception to get someone to help us which was very frustrating in the midday heat when you're all ready to leave. Laughably, once it came, the bellboy cart broke down half way up to reception as the battery ran out of charge, so we had to wait again for another to come to swap over to. In the meantime my partner just walked the rest of the way to reception to check us out. Really not ideal! Reception was extremely busy with locals checking in for the weekend, something we felt we could've been warned about. Unfortunately we wouldn't return to this hotel again.
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Date of stay: May 2022
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Room Tip: Eden pool view was ok
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Sam G wrote a review May 15
Liversedge, United Kingdom5 contributions1 helpful vote
Wouldn’t come back to this hotel again. The A/C didn’t work for our last week of the holiday… the hotel In general was run down and the service wasn’t the best. We paid for a butler and we only saw him once which was on the first day. He did book our restaurants for us but the last couple of days he didn’t… must’ve forgot. We also told the hotel we had a leak in our room, they didn’t fix it. Food in the buffet wasn’t the best not a lot of options. Could hardly get served for a drink too. We arranged to get our bags collected on our last day and they didn’t turn up. Was a very disappointing trip to say it was our honeymoon. Look elsewhere before looking at this hotel.
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Date of stay: May 2022Trip type: Traveled
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Karin V wrote a review May 14
2 contributions
We had the best time! Come to the privilege lounge and find Carlos! You will love this guy! We had breakfast here every day and lunch once in a while. Excellent service! We definitely will be back here again.
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Date of stay: May 2022Trip type: Traveled
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Alexandra Nguyen wrote a review May 13
1 contribution
Serious safety incident
BY FAR, the worst all-inclusive experience I’ve ever had. I’ve been to many 5 star resorts and this hotel does not deserve the 5 stars that’s given. I would give it negative stars if I could. Here are some of the highlighted events that happened during our 7 days stay: - A member from our group was sexually assaulted by a masseuse during her massage. Hotel tried saying it wasn’t their problem because they ‘outsource’ their masseuse. - Was pushed into upgrading to ‘Privilege’ with promised perks but perks weren’t delivered. We couldn’t even get bottled water to our room for 3 days. I had to go to my friend’s room to get water. - Electricity kept turning on and off. They can barely keep the lights on at this place. - Elevators do not work. They gave one of our disabled group member a room on the 3rd floor and told her to use the stairs. She literally had to crawl her way up!! This place is so messed up. - A member paid for a room with a hot tub, and upon using it, the water leaked into the unit below and they forbid her from using the hot tub. Didn’t even offer for a room change for a of couple days. - AC does not work. Upon complaining with front desk, staff suggested to “sleep outside since it’s cooler”. - Food poisoning from lack of electricity and improper food handling. After 3 days, my partner and I decided it was best to eat in town. Best decision we’ve made. - Water randomly turns off. Happened at least 3 times during our stay. One of the times, I was mid showering and had conditioner in my hair. Waited 30 minutes for it to turn back on. - The whole resort smells like sewage. - A monkey broke into a group member’s room, ransacked the whole room and left feces back. This literally sounds like a scene from the hangover but I kid you not. SAVE YOUR MONEY AND GO ELSEWHERE.
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Date of stay: May 2022Trip type: Traveled
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Response from Ocean Hotels, General Manager at Ocean Riviera Paradise
Responded yesterday
Dear Axnguyen We are sorry that your visit wasn’t satisfactory. Indeed, during the time of your stay we experienced problems related to energy supply, which is provided by Mexican State Supplier. These issues are related to our services being intermittent or damaged, such as our water supply, air conditioning and some elevators. We’re very sorry for the inconveniences that these events, which were originally not in our hands to resolve, caused your visit. However, I can assure you that the entire team was trying to resolve the situation in the best way possible. About the event which you refer to; the case was handled directly by the Mexican authorities, with the affected part, giving the hotel all the support that this type of circumstances require, and following the protocols dictated by the law. For respect and consideration, we can’t share details about this fact. For us, the highest priority is the safety of our guests and collaborators. Kind regards Ocean Riviera Paradise
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pa_richardon wrote a review May 13
Bedfordshire, United Kingdom2 contributions1 helpful vote
Friendly. Helpful. Clean and fun the staff approached us as soon as we arrived and showed us what to do and got us booked i recommend them for a grey night out with your family and friends. Drinks available and play pool while you wait barest for all ages.
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Date of stay: May 2022Trip type: Traveled
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Kelly S wrote a review May 13
London, United Kingdom28 contributions14 helpful votes
+1
Let me first start with the positives because this is by no means a bad hotel and I am a hotel snob. Beach pool is stunning, fantastic views, picturesque, great smoothie bar, nice restaurants etc Grounds are well maintained The waiters, serving staff, bar staff, entertainment team, excursions team etc are outstanding, everyone says good morning and greets you with a smile, cannot do enough for you. The rooms are of a decent size with plenty of storage. Hotel is about 40 minutes from the airport Buffet restaurant is actually very nice in particular breakfast. Italian restaurant was yummy Steakhouse is also great Plenty of lunch spots dotted around the pools and resort Monkeys roam the trees and I am missing them so so much! What let’s this place down is the check in and reception in general, shame as these are probably the highest paid staff. We were checked in by a very abrupt man, who basically said, you can’t go here here and here and off you go (We we’re not privilege guests) So he we are in a fairly big resort wandering where our room was as he just said go that way and walked off. Eventually we go a bell boy to put our luggage on a cart and take us to our building. No one to direct us on how to get to our room or tell us we (4 ladies) we’re placed in the kids zone on the 4th floor. It was another guest who kindly told us how we would get to our room. The reception staff also never told us; where to collect pool towels To pre book every single al a carte restaurant if we wish to dine there What time the gym opens What time check out was The list goes on We get to the room and it’s fine no complaints other than we are in a block for families and by the family pool when we have no kids with us, it would be nice to just walk out to your nearest pool but isn’t do that. There are many pools - some of which are for privilege guests only but that made no difference - all the pools were great. The fridge in the room didn’t work the whole time we were there The AC started working on the day we checked out and the water stopped working 3 times Reception - if you can get hold of them are extremely unhelpful and lie On site there is an ATM but you can only withdraw dollars - always best to use pesos in Mexico!!! The on-site shop is extremely expensive but the hotel is remote so unless u pay $20 US to go to playa carmen you are stuck. Lots of seaweed at the moment but the hotel can’t prevent this and they have people working all day tirelessly. U can travel to Isla mejures - no seaweed and stunning U can use Uber in Mexico - we found this out on our last day lol Overall Decent hotel but if you don’t ask questions and reception they do the bare minimum They let the hotel down and are the only reason for me giving 3 stars
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Date of stay: May 2022Trip type: Traveled
Room Tip: Use pesos not US dollars Hotel is slightly remote - no shuttle buses to go anywhere Try the...
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PRICE RANGE
$223 - $325 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
974
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Frequently Asked Questions about Ocean Riviera Paradise
Which popular attractions are close to Ocean Riviera Paradise?
Nearby attractions include Playa (0.3 miles).
What are some of the property amenities at Ocean Riviera Paradise?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Ocean Riviera Paradise?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Ocean Riviera Paradise?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Ocean Riviera Paradise?
Yes, free parking is available to guests.
What are some restaurants close to Ocean Riviera Paradise?
Conveniently located restaurants include Taquería Los Compas, MVNGATA Beach Club & Rooftop, and Coco's Cabanas.
Are there opportunities to exercise at Ocean Riviera Paradise?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Ocean Riviera Paradise?
Yes, dry cleaning and laundry service are offered to guests.
Does Ocean Riviera Paradise offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Ocean Riviera Paradise?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (4.6 miles).
Does Ocean Riviera Paradise have any great views?
Yes, guests often enjoy the ocean view available here.