I've stayed at this hotel 3 or 4 times over the past 10 years and this place has gone terribly down hill. The service is terrible. The rooms are musty and smelly. Safes don't work properly and the wifi is weak and not available in the rooms. Additionally, there is no breakfast as advertised unless you consider stale wonder bread and coffee with powered cream breakfast. This used to be a lovely, clean, well run boutique hotel. Now it is crap. I will not be returning.
2019/2020 There has been a change in management since I last stayed here. What used to be a charming place with a great breakfast on the roof has deteriorated. A building adjacent to the hotel and in full view of one of the common areas, is under construction (as is this Hotel). They have added two more floors with no elevator service; you do not want to be going up 4-5 flights of stairs with your luggage. The common area is no longer pristine (was very dirty at times) Breakfast was only made available at another hotel, which took an hour for service and served in the hot sun with no shade. The lobby is half the size now, they sold the space to a silver store, not what you want to see in a Boutique Hotel. Like I said it has lost its charm and I will not be returning. We also went without hot water on two occasions. The front staff and cleaning crew were excellent. Management needs to clean up and quick. …
Casa Ticul is in a great location. There are no annoying hackers trying to sell you anything. There is a place to get coffee across the street, a 711 to get whatever you might need, and great proximity to street 38, which has some of the best food in the area. The renovations are great and the WIFI issues have been fixed. We had a very comfortable room with an outdoor shower, which we enjoy. The staff is extremely helpful. Joanna, Natalie, Luis, Brian, and Jorge were all nice and went above and beyond to make sure our stay was as comfortable as possible. They helped us find good deals on excursions, too!
The hotel is so clean! It’s beautiful! The rooms are so comfortable! WiFi is terrible and only works in reception!!!!!!!! The shower is so pleasant and clean and there is hot water and the water pressure is good! They provided organic shampoo and conditioner too! I was in heaven! The beds are comfortable. Our room’s AC stopped working but luckily we had the ceiling fan as a back-up. This would be an issue in the summer though. No lift to get to the high floors. No breakfast offered. No water filler offered so you have to go to the supermarket across the road. I would definitely stay here again! I feel that if the AC didn’t work next time they would be okay to move us to another room.
This hotel is trying to be very trendy and modern looking but really there is nothing outstanding about it (other than maybe that it is clean and there is plenty of hot water.) The rooms do not have balconies or chairs outside the entry. There are a couple of small patios to sit on and a rooftop bar that is not used. The pool is more decorative than functional. The beds are comfortable enough. The AC and wifi work. There are safes in the rooms but I didn't use ours so I don't know if it worked. The front desk staff did their jobs but didn't go out of their ways to be helpful.