Casa Ticul Hotel
895 reviews
#87 of 275 Hotels in Playa del Carmen
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5ta Av. entre Calles 38 y 40 Lote 8, Playa del Carmen 77710 Mexico
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About
#87 of 275 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Sophisticated style with Mexican tradition - for adults only, this is a restful and exclusive hideaway in Playa del Carmen where tradition and modernity merge - making the ideal escape for couples looking for a romantic get-away. Casa Ticul is much more than just a hotel; it is a home away from home where our personalized service and warm atmosphere ensure a peaceful vacation.
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Breakfast buffet
Beach
Adults only
Rooftop terrace
24-hour front desk
Wifi
Pool / beach towels
Outdoor pool
Baggage storage
Sun loungers / beach chairs
Sun terrace
Express check-in / check-out
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Room features
Air conditioning
Housekeeping
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Romantic
Languages Spoken
English, Spanish
Location
Full view
93Great for walkers
Grade: 93 out of 100
141Restaurantswithin 0.3 miles
12Attractionswithin 0.3 miles
Contact
5ta Av. entre Calles 38 y 40 Lote 8, Playa del Carmen 77710 Mexico
Name/address in local language
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895Reviews23Q+A86Room tips
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I've stayed at this hotel 3 or 4 times over the past 10 years and this place has gone terribly down hill. The service is terrible. The rooms are musty and smelly. Safes don't work properly and the wifi is weak and not available in the rooms. Additionally, there is no breakfast as advertised unless you consider stale wonder bread and coffee with powered cream breakfast. This used to be a lovely, clean, well run boutique hotel. Now it is crap. I will not be returning.
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Date of stay: February 2020
Rooms
Service
Sleep Quality
2 Helpful votes
Helpful
2019/2020 There has been a change in management since I last stayed here. What used to be a charming place with a great breakfast on the roof has deteriorated. A building adjacent to the hotel and in full view of one of the common areas, is under construction (as is this Hotel). They have added two more floors with no elevator service; you do not want to be going up 4-5 flights of stairs with your luggage. The common area is no longer pristine (was very dirty at times) Breakfast was only made available at another hotel, which took an hour for service and served in the hot sun with no shade. The lobby is half the size now, they sold the space to a silver store, not what you want to see in a Boutique Hotel. Like I said it has lost its charm and I will not be returning. We also went without hot water on two occasions. The front staff and cleaning crew were excellent. Management needs to clean up and quick. …
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Review collected in partnership with Cancelon.com
Date of stay: December 2019Trip type: Traveled as a couple
1 Helpful vote
Helpful
Casa Ticul is in a great location. There are no annoying hackers trying to sell you anything. There is a place to get coffee across the street, a 711 to get whatever you might need, and great proximity to street 38, which has some of the best food in the area. The renovations are great and the WIFI issues have been fixed. We had a very comfortable room with an outdoor shower, which we enjoy. The staff is extremely helpful. Joanna, Natalie, Luis, Brian, and Jorge were all nice and went above and beyond to make sure our stay was as comfortable as possible. They helped us find good deals on excursions, too!
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Date of stay: July 2019Trip type: Traveled as a couple
Helpful
Response from JCruzvega, Gerente at Casa Ticul Hotel
Responded Jul 12, 2019
Dear Jon T, Thank you for choosing Casa Ticul for your recent stay in Playa del Carmen and for taking a moment to share your experience with the TripAdvisor readers. We are thrilled to read your beautiful review and very proud of our team members who went above and beyond to make your stay a remarkable one. Please know we truly look forward hosting you again in your next trip to Mexico! Kindly The Management
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The hotel is so clean! It’s beautiful! The rooms are so comfortable! WiFi is terrible and only works in reception!!!!!!!! The shower is so pleasant and clean and there is hot water and the water pressure is good! They provided organic shampoo and conditioner too! I was in heaven! The beds are comfortable. Our room’s AC stopped working but luckily we had the ceiling fan as a back-up. This would be an issue in the summer though. No lift to get to the high floors. No breakfast offered. No water filler offered so you have to go to the supermarket across the road. I would definitely stay here again! I feel that if the AC didn’t work next time they would be okay to move us to another room.
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Date of stay: January 2019Trip type: Traveled with friends
Helpful
Response from Koox_Group, Director de Relaciones con Clientes at Casa Ticul Hotel
Responded Jun 25, 2019
Thanks for writing a few opinions for us, we are really glad to know you had a pleasant experience withe us.
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This hotel is trying to be very trendy and modern looking but really there is nothing outstanding about it (other than maybe that it is clean and there is plenty of hot water.) The rooms do not have balconies or chairs outside the entry. There are a couple of small patios to sit on and a rooftop bar that is not used. The pool is more decorative than functional. The beds are comfortable enough. The AC and wifi work. There are safes in the rooms but I didn't use ours so I don't know if it worked. The front desk staff did their jobs but didn't go out of their ways to be helpful.
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Date of stay: December 2018
Helpful
Response from Koox_Group, Director de Relaciones Públicas at Casa Ticul Hotel
Responded Jun 25, 2019
Thank you very much for written a few opinions,
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PRICE RANGE
$31 - $179 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
casa ticul hotel
FORMERLY KNOWN AS
Hotel Casa Ticul
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
28
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Claim Your Listing Frequently Asked Questions about Casa Ticul Hotel
Which popular attractions are close to Casa Ticul Hotel?
Nearby attractions include La Galería de Playa (0.3 miles), La Casa del Habano (0.08 miles), and La 5ta Hacienda (0.10 miles).
What are some of the property amenities at Casa Ticul Hotel?
Some of the more popular amenities offered include free wifi, a pool, and breakfast buffet.
Which room amenities are available at Casa Ticul Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What are some restaurants close to Casa Ticul Hotel?
Conveniently located restaurants include 500 Gramos Grill, Rey David Ristorante, and Micaela's.
Are there opportunities to exercise at Casa Ticul Hotel?
Yes, guests have access to a pool during their stay.
Is Casa Ticul Hotel located near the city center?
Yes, it is 0.5 miles away from the center of Playa del Carmen.
Which languages are spoken by the staff at Casa Ticul Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Casa Ticul Hotel?
Many travelers enjoy visiting Zona Arqueologica Playa del Carmen (1.5 miles).