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    Hacienda Tres Rios

    Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
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    Best prices for your stay
    9/3/2017 9/4/2017
    $301
    $240
    SAVE $62
    $301
    $285
    Traveler (3595)
    Pool & Beach (825)
    Room & Suite (649)
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    Overview
    • Excellent60%
    • Very good23%
    • Average9%
    • Poor4%
    • Terrible4%
    Travelers talk about
    “segway tour” (193 reviews)
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    Free Internet
    Free Parking
    Breakfast included
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Conference Facilities
    Dry Cleaning
    Rooftop Terrace
    Kids Club
    Butler Service
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Hacienda Tres Rios
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    Rooms
    Sep 3Sep 4
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (5,362)
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    There are newer reviews for Hacienda Tres Rios
    See the most recent reviews

    21 - 25 of 3,590 reviews

    Reviewed 2 weeks ago

    From the last visit we made, the service has increased, corresponding to the coustumer service. From the workers of the place, the attenction they give to the people staying were very attentive. the room was always clean when we arrived back. The place has many...More

    Review collected in partnership with this hotel
    Thank gabrielar20067
    Response from jhernandez , General Manager at Hacienda Tres RiosResponded 1 week ago

    Gabrielar20067, On behalf of aour staff, Thank you for share your opinion and comments. Please do not forget to visit us again, Regards,

    Reviewed 2 weeks ago

    Extremely enjoyable vacation. the staff were all very professional and accommodating.i especially enjoyed Joes hobiecat ride, the segway tour and the diving experience offered by the resort. Topped off by Louras' messagge at the spa. Looking forward to planning my next vacation!

    Thank jasannb
    Response from jhernandez , General Manager at Hacienda Tres RiosResponded 1 week ago

    JasanB, Thank you, very much we will send your regards to all our staff. Cordially,

    Reviewed 2 weeks ago

    We are not a sit on the beach kind of family. We found lots of activities to keep us busy every day. The beach was a little disappointing. Not the clear, warm Caribbean water Cancun is famous for but the tradeoff was the rivers which...More

    Review collected in partnership with this hotel
    Thank ellendells
    Response from jhernandez , General Manager at Hacienda Tres RiosResponded 1 week ago

    Ellendells, Thank you so much for your opinion, Always will be a pleasure to attend you. Regards,

    Reviewed 2 weeks ago

    First time we go to this resort and we had a nice experience; the staff is very friendly and helpful, in spite of the fact that the all inclusive included tips, they showed respect and got great service; we gave them all tips after the...More

    Thank lotiquita
    Response from jhernandez , General Manager at Hacienda Tres RiosResponded 1 week ago

    Hi, We were so glad to read your comments and of course to know that you had a "good good fun" in our resort. Mostly that you enjoyed ourt restaurants, mangroves, activities, etc. We will waiting you back, Regards,

    Reviewed 2 weeks ago

    Horrible, their room service was terrible. You have to constantly call room service to get things done. The just didn't care once you are there. If you are in the pool around dinner time you have to go to your room and change in order...More

    Review collected in partnership with this hotel
    Thank Dave A
    Response from jhernandez , General Manager at Hacienda Tres RiosResponded 2 weeks ago

    Dave A, We apologize of course we are taking care to correct immediately. Definitely not the type of service you should receive. We are very sorry and ready to improve everything. Cordially,

    Secrets Capri Riviera Cancun
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    About
    Awards & Recognition
    Travelers' Choice2017 Winner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Restaurant
    • Beachfront
    • Free Internet
    • Fitness Center with Gym / Workout Room
    • Breakfast included
    • Spa
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Airport Transportation
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Hot Tub
    • Spa
    Details
    • Price range
    • $199 - $601 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #35 Top resorts Hotel in Playa del Carmen
    • #38 Family Hotel in Playa del Carmen
    • #44 Spa Hotel in Playa del Carmen
    • #44 Luxury Hotel in Playa del Carmen
    • #47 On the Beach Hotel in Playa del Carmen
    • #48 Romantic Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 273
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Hotels.com, Orbitz, TravelUp, Expedia, Travelocity, Booking.com, Hotwire, Cancelon, HotelQuickly, Cheap Tickets, TripOnline SA, HotelsforEveryone, Evoline ltd and getaroom.com so you can book your Hacienda Tres Rios reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Hacienda Tres Rios Hotel Playa Del Carmen ,
    • Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
    Add Photo Photos
    Traveler (3595)
    Pool & Beach (825)
    Room & Suite (649)
    Dining (284)
    Hotel & Grounds (2190)
    Family and Play Areas (68)
    Bathroom (21)
    Business Center & Event Rooms (6)
    Nearby
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    2.32 miles away
     
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    Ask a question
    Questions & Answers
    quigs63
    August 3, 2017|
    AnswerShow all 2 answers
    Response from quigs63 |
    So the resort does not have people inquiring about purchasing a timeshare and will not help an owner to sell theirs?
    0
    Votes
    Quiltingmamma
    July 25, 2017|
    AnswerShow all 2 answers
    Response from jimincancun | Property representative |
    As in any hotel, you leave an open credit card at check-in and then charge your expenses to the room. I am not trying to change your mind :) but please be aware that the hotel is not close to anything and a trip into Playa... More
    1
    Vote
    Quiltingmamma
    July 25, 2017|
    AnswerShow all 2 answers
    Response from jimincancun | Property representative |
    1.- Shuttle service from the airport to the hotel has a cost and you can reserve it with the same people you reserved the room with, directly with the hotel or through another agency. 2.- There is a shuttle from the Hotel... More
    1
    Vote
    Room Tips
    "Stay away from elevators."
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    "Higher floor would be a better view."
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    "We had a tropical storm with 50+ mph winds. Never heard it in our room."
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    "Higher floor for a better view, but lower floors are very peaceful."
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